Hounslow
We are seeking a professional and customer-focused Heathrow Lounge Host / Service Team Member to deliver a premium hospitality experience and ensure exceptional service standards are maintained at all times. The successful candidate will create a welcoming environment for customers while supporting daily lounge operations, food service, cleanliness, and health & safety standards. Key Responsibilities Customer Service & Hospitality • Deliver exceptional customer service and create a welcoming environment for all guests., • Greet customers warmly and professionally upon arrival., • Take customer orders accurately and efficiently., • Serve food and beverages promptly while maintaining high attention to detail., • Handle customer queries, complaints, and concerns professionally and courteously., • Ensure customer satisfaction and maintain a positive customer experience at all times. Lounge Operations • Set up tables, chairs, and lounge furniture appropriately., • Maintain cleanliness and presentation standards throughout the lounge area., • Clear tables regularly and carry out cleaning duties including sweeping, mopping, sanitising surfaces, and waste disposal., • Monitor and replenish stock items including napkins, condiments, cutlery, and other supplies., • Support inventory management and report stock shortages to management. Pay £14/hr Hours 40 hours a week Food Preparation & Hygiene • Assist with basic food preparation and mise en place activities., • Maintain food presentation and quality standards., • Follow food safety and hygiene procedures, including temperature controls and storage procedures., • Maintain clean and organised workstations with all necessary equipment readily available. Health & Safety • Comply with health and safety regulations and company procedures., • Follow COSHH guidelines and use appropriate protective equipment when handling cleaning chemicals., • Adhere to hand hygiene and personal cleanliness procedures., • Ensure the lounge environment remains safe and compliant at all times., • Follow company dress code standards and maintain professional appearance. Teamwork & Communication • Work collaboratively with colleagues to ensure smooth day-to-day operations., • Communicate effectively with team members and management., • Support a positive workplace culture through teamwork and cooperation. Skills & Experience Essential • Previous experience in a customer service or hospitality environment (hotel, restaurant, café, lounge or similar setting preferred)., • Excellent communication and interpersonal skills., • Strong organisational and time-management skills., • Ability to multitask and work effectively in a fast-paced environment., • Basic numerical skills for handling transactions and processing orders., • Ability to work independently and as part of a team. Desirable • GCSE education or equivalent., • Knowledge of food safety procedures and hospitality standards. Personal Attributes • Friendly and approachable with a positive attitude., • Strong work ethic and professionalism., • Honest and trustworthy., • Flexible and adaptable to change., • Respectful and culturally aware., • Calm under pressure and able to manage challenging situations tactfully., • Eager to learn and develop professionally. Benefits • Company pension scheme, • Holiday entitlement, • Birthday leave, • Training and development opportunities, • Employee discounts and wellbeing support, • Long service recognition programme, • Employee wellbeing hub access