Hotel desk jobs in United Kingdom

DOORPERSON \n\n • Rendall & Rittner • £27,000 - £28,000 • Centre Point - WC1A 1DB • 4 Days on, 4 Days off,\n\n DEVELOPMENT DETAILS \n Join a landmark West End address where luxury living and iconic views meet effortless city access. You will be part of a five-star residential environment with a 24-hour concierge and exceptional amenities including a pool, spa, gym, sauna, cinema and residents’ lounge. With Soho and Covent Garden moments away and Tottenham Court Road station directly below, your desk is at the centre of London’s cultural and transport heartbeat. \n ROLE EXPECTATIONS \n You will be the first friendly face residents and guests meet, delivering a polished, professional welcome and ensuring smooth arrivals and departures. Most days you’ll manage the front entrance, support concierge operations, coordinate deliveries and taxis, and keep the lobby immaculate and secure. You’ll balance warm hospitality with vigilant attention to safety and procedures. \n WHAT SUCCESS LOOKS LIKE \n\n • Every resident and guest is greeted promptly by name where possible, with a warm, tailored welcome.\n, • The entrance, lobby and approach remain pristine and calm, even at peak times.\n, • Packages, keys and access are handled accurately, securely and in line with procedures.\n, • You communicate clearly with concierge, security and contractors to keep everything running smoothly.\n, • Incidents and maintenance issues are spotted early and escalated appropriately.\n, • Shift handovers are concise and complete, ensuring seamless service 24/7.\n\n HOW YOU'LL SPEND MOST OF YOUR TIME \n\n • Managing the door and lobby, opening doors and assisting with access while maintaining security.\n, • Welcoming residents and guests, offering directions and support with bags, taxis and umbrellas.\n, • Coordinating deliveries, logging items and notifying residents in line with site procedures.\n, • Monitoring the entrance, reporting any safety or maintenance concerns promptly.\n, • Keeping the lobby and frontage tidy, presentable and free of hazards.\n, • Liaising with the concierge team, providing updates and ensuring smooth handovers.\n\n WHO THIS ROLE IS FOR \n\n • You bring a genuine passion for hospitality and take pride in creating standout first impressions.\n, • You are calm, courteous and professional, even when it’s busy or plans change.\n, • You have an eye for detail and notice what others miss, from a scuffed mat to a misplaced parcel.\n, • You communicate clearly and respectfully with residents, guests and colleagues.\n, • You’re punctual, reliable and thrive in a smart, standards-driven environment.\n\n EXPERIENCE THAT HELPS \n\n • Front-of-house experience in luxury residential, hotel or customer-facing environments.\n, • Confident handling deliveries, access control and lobby presentation standards.\n, • Familiarity with safety, security and incident reporting procedures.\n, • Experience using radios, logging systems or basic building management tools.\n, • Knowledge of the local West End area to assist with directions and recommendations.\n\n WHAT WE OFFER \n\n • 24 Days Including Bank Holidays days \n, • Enrolment into the Rendall & Rittner pension scheme\n, • Employee assistance programme supporting family, health, money and work\n, • Employee referral scheme\n, • Team uniform* subject to development\n, • Fully funded training and development opportunities\n, • Access to discounts across travel, retail, fitness and entertainment\n\n ABOUT RENDALL & RITTNER \n Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. \n We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year. \n HOW WE HIRE \n\n • Initial conversation with our talent team\n, • Interview focused on your service ethos, situational judgement, communication, security awareness and ability to deliver five-star front-of-house standards\n\n We aim to complete the process within two to three weeks and communicate clearly throughout. \n INTERESTED? \n Apply with your CV. \n All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required. \n Appointment is subject to a valid DBS check.

Ideally, for the Front Desk Receptionist role, you'll also bring:. Join us as Front Desk Receptionist at Hotel Indigo K West Shepherd's Bush, and help us make every arrival feel like coming home. Front Desk Receptionist - London.

Location: Mayfair, London (office/site based) \n Contract type: Full-time \n \n Help build an exceptional lifestyle by executing with excellence. \n We are looking for a highly organised, reliable and diligent Executive Lifestyle Assistant to support a fast-moving entrepreneur. \n This is a hands-on, execution-focused role combining executive assistance with personal concierge support. \n The successful candidate will create a friction-free environment by managing administration, logistics and practical day-to-day needs, allowing the principal to focus on strategy, technology, investment and long-term planning. \n \n Responsibilities \n\n • Calendar management\n, • Travel booking and coordination\n, • Packing and unpacking\n, • Carrying and managing luggage\n, • Restaurant and hotel reservations\n, • Personal shopping and errands\n, • Purchasing, returns and deliveries\n, • Expense management\n, • Administrative support\n, • Document organisation\n, • Supplier and contractor coordination\n, • Supplier quality control\n, • Wardrobe and dry-cleaning coordination\n, • Household and property logistics\n, • Appointment and event bookings\n, • Lifestyle and concierge support\n\n \n We are looking for someone who is \n\n • Exceptionally organised\n, • Highly reliable\n, • Calm under pressure\n, • Detail-oriented\n, • Proactive and practical\n, • Honest, discreet and trustworthy\n, • Willing to help with hands-on tasks\n, • Able to follow systems accurately\n, • Comfortable using AI tools and modern software\n, • Flexible when plans change\n\n \n Not required \n \n This role does not require you to be a strategist or make major business decisions. \n \n It is not a purely desk-based role. You should be equally comfortable organising a calendar, carrying luggage or checking supplier deliverables. \n Clear thinking, discipline and excellent execution are valued more than strong opinions. \n \n Our philosophy \n We believe exceptional execution creates exceptional freedom. \n The role exists to reduce friction, improve organisation and support a high-quality lifestyle.

About Jumeirah \n \n Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. \n \n About Jumeirah Carlton Tower \n \n Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool. \n \n About The Job \n \n An opportunity has arisen for a Wellness Spa Receptionist to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role \n \n\n • Warmly welcome and escort guests throughout the spa, ensuring a seamless and personalised journey. Handle enquiries confidently, recommend amenities, and proactively promote spa treatments, products, and current packages to enhance the guest experience.\n, • Support revenue generation by managing bookings, upselling treatments and retail products, and maintaining strong, accurate knowledge of all spa services, promotions, and retail items.\n, • Deliver excellent guest service by handling billing transactions accurately, promoting ongoing spa packages, and encouraging repeat visits through rebooking and tailored treatment recommendations.\n, • Anticipate guest needs, including those with special requirements, by observing, listening, and offering suitable services or product suggestions that elevate guest satisfaction and wellbeing.\n, • Recognise and address guest dissatisfaction promptly, taking appropriate action in line with procedures and escalating to management where necessary to ensure effective service recovery.\n, • Maintain the cleanliness, ambiance, and operational readiness of guest areas, treatment rooms, and the reception desk. Ensure all spaces are fully stocked, organised, and aligned with service standards and SOPs.\n\n \n About You \n \n The ideal candidate for this position will have the following experience and qualifications: \n \n\n • High School Diploma or Equivalent\n, • Knowledge of guest services and guest relations, food service, food safety and hygiene.\n\n \n Desirable \n \n\n • Bachelor’s Degree in Hospitality Management, Tourism, Business Administration, or a Related Field\n\n \n About The Benefits \n \n At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. \n \n Benefits Include \n \n\n • Supportive and inclusive work environment\n, • Access to Learning & Development programmes and clear career pathways\n, • Opportunities for internal mobility within our global network\n, • Colleague discounts on food, beverage, and hotel stays worldwide\n, • Health care and insurance benefits\n, • Competitive salary + excellent service charge\n, • Extra holiday for significant Birthdays (21.30.40. etc.)\n, • Jumeirah perks website access – discount\n, • Dry cleaning of uniform or Business attire\n, • Meals on duty!\n\n \n Jumeirah is committed to a respectful and inclusive recruitment process. Harassment, sexual harassment, discrimination, bullying or any other inappropriate behaviour by or towards any person involved in the recruitment process including candidates, interviewers, recruitment agency staff, assessors and other third parties will not be tolerated and may result in immediate removal from the recruitment process and such further action as Jumeirah UK considers appropriate.

Job Description: \n To work and be part of the Meeting and Events team at our esteemed properties under Samko Hospitality Limited, including Crowne Plaza London Kingston, Warren House Hotel, Stanhill court Hotel and others to be added. \n \n Main Duties: \n\n • Take bookings for all Conference & Events business as per hotel standards.\n, • Ensure bookings are managed to maximise sales, occupancy and revenue.\n, • To support the achievement of weekly, monthly and quarterly goals and targets within the department.\n, • Upsell all Conference and Events Equipment, Food and Beverage and other facilities when taking bookings.\n, • Accurately input all clients requests and assist with any special requests.\n, • Assist the administration team in sending out and follow up of all contracts for the Conference Rooms.\n, • Identify all sales opportunities and effectively convert into bookings.\n, • With assistance from the Sales Manager, plan and manage seasonal peaks and business trends to ensure the maximisation of occupancy, revenue and profit for the venue.\n, • Assist with the organisation and booking of appointments with potential business clients.\n, • Carry out show rounds with potential clients as per the standards.\n, • Prior to conducting the show round, communicate with all teams and employees and check all areas that will be shown.\n, • Send out proposal packs to potential clients as per the venue and hotel standards.\n, • Ensure the method of payment is agreed with clients and credit is maintained as per the venues standard.\n, • Liaise with the accounts department and assist where necessary in the collection of all outstanding payments.\n, • Directly communicate with Front Desk when assisting Conference & Events Clients with bedroom bookings.\n, • Answer all telephone enquiries in a timely manner, acting in a professional manner.\n, • Have a thorough understanding of products and facilities to ensure customer and guest needs are met and exceeded.\n, • Ensure all extra requirements of the client are dealt with effectively and if necessary communicated to the Sales Manager.\n, • Ensure any feedback given by clients is reported to the Sales Manager .\n, • Ensure invoices are correct before being sent to the client.\n, • Liaise with fellow colleagues to ensure the office is covered at all times.\n, • Assist the Sales Executive with the supervision and training of junior team members.\n, • To ensure correct charges are in place on all agreements, in line with the selling strategy.\n, • Chase prospect and tentative bookings on a daily basis.\n, • Actively work as part of the department team to achieve the department objectives.\n\n \n Health and Safety \n\n • Always ask for External contractor’s insurance cover and Company VAT and registration numbers.\n, • Understand and communicate completed internal Risk Assessments to guests and staff where relevant.\n, • Understand and ensure that all events fall within the legal restrictions of the licensing of the property.\n, • Ensure you are aware of updated legislation in regard to weddings and external contractor or suppliers.\n, • Understand the knowledge behind the storage of food and drink to ensure that requests from guests can be dealt with quickly with a clear knowledge of our teams’ abilities to deliver special requests (or not).\n, • Ensure you are aware of the Health & Safety and Fire Safety procedures and always ask for further training or refresher training if you are unsure of any procedure.\n, • Always know who your Duty Manager is, particularly on event days.\n\n \n Other Duties and Responsibilities \n\n • Ensure you have a full knowledge of the property and understand the unique characteristics and restrictions of events taking place within the site.\n, • Any other duties that may be reasonably requested of you by the company and supporting other departments where requested.\n, • In your absence form an event, ensure that a full and detailed hand over has been communicated to prevent any disappointment or issues arising.\n\n \n Skills and Personal Qualities required \n\n • Previous experience at a hotel as a Meeting & Events co-ordinator is desirable.\n, • A strong communicator with the ability to build a quick rapport with guests, a good listener and effective presenting skills.\n, • Must be efficient, organised and self-motivated.\n, • Computer skills and the ability to work with various systems, Excel, Word and PowerPoint.\n, • Organised and able to work and meet deadlines.\n, • Have the ability to understand the wants and needs of a Conference or event’s organiser.\n, • Enjoy working and dealing with the public and being part of a team.\n, • Confident with the ability to stay calm under pressure and remain courteous when dealing with challenging situations.\n\n \n Job Types: Full-time, Permanent \n \n Benefits: \n\n • Company events\n, • Company pension\n, • Employee discount\n, • On-site parking\n\n \n Schedule: \n\n • 8 hour shift\n, • Monday to Friday\n, • Weekend availability\n\n \n Ability to commute/relocate: \n\n • Kingston upon Thames KT6 5QQ: reliably commute or plan to relocate before starting work (required)\n\n \n Education: \n\n • A-Level or equivalent (preferred)\n\n \n Experience: \n\n • Hotel: 2 years (preferred)\n, • Events management: 2 years (preferred)\n\n \n Annual Base Salary: Upto £29,000/- Per Annum \n \n Work Location: In Person

DescriptionCommercial Director - RezcontrolClearCourse | United Kingdom | HybridTo be considered for this role, you must have direct, hands on experience with hotel SaaS systems. Applications without this will not be progressed.Rezcontrol is the property management system, booking engine and channel manager behind independent hotels, boutique properties and pubs with rooms across the UK. We are looking for the person who will take it to the next level in the market.As Commercial Director you own Rezcontrol: revenue, growth, customers and the reputation of the brand. You will also be the face of it. Known to hoteliers, present at the events that matter, credible in a room of owners and general managers, and personally trusted by our largest customers.The priority is new business. You will build the pipeline, the partnerships and the reference base that put Rezcontrol on every shortlist in the independent and boutique hotel market. You will lead a small, capable team, work alongside directors across the ClearCourse hospitality vertical, and have the wider ClearCourse software and payments business behind you.What success looks like:Recurring revenue growing by more than 10% a year.New logos won across independent hotels, boutique properties, pubs with rooms and small groups, with you personally involved in the biggest deals.Customers staying, with retention improving year on year.ClearAccept payments attached to every new deal and adoption growing across the existing base.Rezcontrol visible and talked about in the UK hotel sector, with a growing list of customers happy to act as a reference.A product roadmap that generates new revenue, improves retention and is delivered successfully.Key Accountabilities:01: Growth and commercial performanceOwn the Rezcontrol number: recurring revenue, new bookings and retention.Lead new business from the front. Run the pipeline, coach the team, and stay close to the biggest opportunities.Set pricing, packaging and positioning, and respond quickly when competitors move.Attach ClearAccept payments to every new deal and grow payment adoption across the base.02: Market presenceBe the public face of Rezcontrol: at events, on social media, and in front of customers.Build a strong reference base across boutique hotels, pubs with rooms and small groups, and use it in every sale.Own the partner network that influences PMS choice: distribution and OTA partners, integration partners, consultants and industry associations.Work with marketing to build demand and lift Rezcontrol's share of voice in the sector.03: Product directionSet the direction for the product against the revenue plan: what we build, what we invest in, and why.Work with the product and engineering leads to keep a clear, prioritised roadmap.Keep that roadmap grounded in how hotels actually run: front desk, distribution, rates and guest experience.Push AI into the product where it creates genuine value for customers and for the business.04: Customers and teamOwn the customer experience end to end, from first sale through onboarding to renewal.Be the senior point of contact when a strategic account needs one.Shape the right support model for a 24 hour industry with our central support team.Build and lead a small, high performing commercial team, and develop the next leaders within it.RequirementsRequired skills and experience:A track record of selling technology into hotels, with credibility at owner, general manager and operations director level.Strong commercial instinct with the ability to set strategy, govern pricing, and manage performance across a balanced scorecard of growth and retention metrics.Hotel PMS experience preferred. Booking engine, channel manager, revenue management, hotel EPOS or hospitality payments experience is also welcome.Real new business results in the independent and small group hotel market, not just management of an existing base.A working understanding of how hotels run and make money: front desk, distribution, OTA connectivity and commission, occupancy and RevPAR.Experience owning a revenue target or a P&L in a SaaS business.Experience leading a small commercial team, hands on rather than through layers.Happy to travel around the UK to meet customers, prospects and partners.Desired skills and experience:Experience in a private equity backed or acquired business.An existing network across UK independent hotels, boutique groups and pub with rooms operators.Experience selling or attaching embedded payments alongside software.Working knowledge of Rezcontrol’s competitive landscape, including platforms such as Mews, Clock PMS, Protel, Opera Cloud, or equivalent.Practical use of AI tools in commercial work.Required behaviours and attributes:A genuine passion for hotels and hospitality. In this sector, credibility is earned by understanding the operator's day.A hands-on approach to commercial leadership. Equally at home in the detail with a customer and presenting to senior leadership.High ownership mentality: sets the standard, takes full responsibility for outcomes, and does not wait for direction.Collaborative and collegiate in cross-functional work, particularly with product, implementation, and the wider ClearCourse group.Data-led in decision-making, with the ability to translate a balanced scorecard of KPIs into clear priorities and communicate progress with confidence.Resilient and adaptable in a fast-moving, acquisition-driven business environment where priorities can shift quickly.Embodies ClearCourse values of working better together and actively shapes the culture of Rezcontrol.BenefitsCompetitive base salary with uncapped commission25 days holiday plus bank holidaysHybrid and flexible working optionsPrivate medical coverHealth cash planLife assuranceAccess to the Calm wellbeing appPerkbox employee benefits platformEnhanced parental leaveCycle to work schemeVolunteering daysEmployee Assistance ProgrammeOngoing learning, development, and career progression across the ClearCourse GroupJob SummaryID: 52BB8269D9Department: SaaS - HospitalityType: full time

Responsible for the management of all aspects of the Front of House functions including Doorman, Bellman, Bell Captain, Concierge Agent, Guest Relations Agent, Front Desk Agent, Matrix Coordinator, Club Concierge, Club Attendants and Learning Coaches, in accordance with hotel standards. With a genui

CQ hotels are designed to offer uncomplicated, hi-tech, contemporary travel experiences to business travelers and urban explorers.Urban design, vibrant ambience and international locations such as London, New York City, Chicago and San Francisco to name a few.Offering best-in-class WIFI, smartphone

Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. Coaches managers on adopting the Total Quality Management leadership style. Busines

Millers Vanguard is the UKs premier provider of catering, and refrigeration maintenance for the hospitality industry. We are an industry-leading single-source solution for private and public sector catering and refrigeration support nationwide. Specialising in Preventative Maintenance, Reactive Engineering and end-to-end asset management. Our customers include Major restaurant chains, hotel chains, Correctional institutions, Schools, Airports, Care Homes, Stadia and Staff catering facilities. Job Description for a Refrigeration Engineer: Due to significant growth in our customer base, we are now looking to recruit experienced Commercial Refrigeration Engineers to join both our Reactive Engineering and planned preventative maintenance section. Your Role as a Refrigeration Engineer: Based from home attending customer sites within your region You will attend Reactive or PPM calls to repair and maintain equipment on our customer sites Carrying out repair and maintenance activities within capability range To communicate on a regular basis with our Operations Team providing updates on work tasks To accurately and securely maintain all vehicle stock, tools and equipment Our ideal candidate as a Refrigeration Engineer: F-Gas Certification C&G electrical qualifications/experience Walk in Fridge/Freezer experience Stable work history with good engineering skills Willingness to develop new skills and qualifications Minimum City & Guilds level 2 qualified. CO2 and Hydrocarbons and has a minimum of 5 years experience. Full driving licence Why join us? We value or employees here at Millers Vanguard so in return for your hard work we offer a number of bene?ts 32 Holidays per year pro-rata You will be supplied with a full smart and modern uniform complete with a tablet You will be fully supported by your local Field Operations Manager plus our Technical Support Desk A fully stocked Mercedes Vito Opportunity to participate in charity events Long service awards Company Pension Regular staff treats for employees and their families Career Development Your induction will take place at Millers Vanguards bespoke City & Guilds accredited Training Academy in Bury, Lancashire (accommodation etc. fully provided) As you develop in the role supported by our training programmes you will then have the opportunity to progress your way through our pay grading structure. Ability to commute/relocate: reliably commute or plan to relocate before starting work (required) Hours : 42.5 hours per week, Monday to Friday TPBN1_UKTJ

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Join JLL's dynamic team serving one of the world's largest banking and financial services organisations with a network spanning more than 50 countries and territories. We're seeking talented professionals who thrive in fast-paced environments and are eager to drive meaningful change. This is an outstanding opportunity to work alongside industry experts that help shape the future of workplace strategy for a globally recognised institution . Whether you want a career that could take you to the top or an exciting new direction, we offer opportunities, support and rewards that will help you stand out, fulfil your potential, and ultimately make your mark on something truly exciting. Front of House (FOH) Supervisor The role of a Front of House Supervisor is to ensure the highest levels of client and visitor care. To consistently deliver service excellence as a role model and to drive Guest Services Ambassadors and Coordinators to provide seamless visitor experience, and all reception duties are attended to. A highly self-motivated individual who has an instinctive customer centric approach th at anticipates our HSBC colleagues & customer's needs in line with the CX vision "enabling opportunities for everyo ne to flourish ". Working hours/pattern Monday to Friday on a rotational basis, 40 hours per week. Flexibility is essential to support events and key business activity. Key responsibilities Customer Focus To ensure that all visitors experience service excellence consistently, with the Guest Service Ambassadors providing a warm, courteous, and prompt welcome on arrival and throughout the client journey To collate customer feedback on an ongoing basis via Corrigo and follow-up with customers to ensure resolution To ensure accurate information is available for Guest Services Ambassadors to provide local area knowledge and liaise as a point of contact between clients and hosts Liaising with PA/EA teams, clients & visitors and providing excellent customer service - encouraging the team to deliver "wow" moments when the opportunity arises Monitoring mobile reception technology to ensure functionality and Guest Services Ambassadors are delivering service fluently and in harmony with Vgreet Proactively deal with enquiries, requests or complaints in person, via the telephone or email, in a timely and professional manner ensuring effective problem resolution Ensure a commitment to service excellence recognising guest service ambassadors and colleagues with service STARs Leadership Accountability To lead the team's awareness of business and team activity with regular and ad-hoc communication Strategically rota the team according to VIP events and transfer floor meetings Provide administration support, having full working knowledge of Asure visitor management, room and desk booking system to support guests or HSBC colleagues with any queries Ensure meeting rooms are kept to the required standards and ready for use at all times using the Corrigo FM process Ensure that all times the Guest Services team are adhering to the highest levels of personal presentation / appearance and wearing the correct uniform Organise excellence-audits and scorecards of the Guest Services areas to ensure reception desks/ Vgreet , guest waiting areas and client suites are always maintained to highest standards of tidiness and cleanliness Support a culture of continuous learning within the team, supporting them on their journey of being a customer services professional with short takes etc with the Front of House Supervisor being the "trained trainer" Proactive Guest Services Operation and Communication Adaptable to work throughout the Guest Services operation including main building reception, internal reception spaces and Guest Services Hub providing leadership support appropriately Communicate effectively the management team, displaying accuracy and attention to detail both in verbal and written communication Maintain a strong awareness of business activity communicating all updates with Guest Services Ambassadors whilst building strong and lasting relationships Escalate any new / ongoing / potential issues and complaints to the Guest Services Deputy Manager so that they are addressed accordingly Organise the training of new Guest Services team members including induction plans and reviews To support and guide all Guest Service Ambassadors and Coordinators with their daily tasks and personal development, to help improve each individual and overall service standards for the client Person Specification/Requirements At least 2 years' experience within a Front of House role in a corporate environment, 5-star hotel, members club or flagship airline Self-motivated service leader committed to driving service excellence Possesses fluency in leading reception services and standard operating procedures, together with in house meeting reservations procedures, and other internal/external communication methods Ability to demonstrate empathy, excellent customer service and practical skills Operational knowledge of all reception services and standard operating procedures Must have excellent organisational skills and good attention to detail Professional and high standard of overall communication Should have an excellent and positive "can do attitude" and a great team player and leader Able to work in a busy and pressurised environmentproviding a discreet and personalised service. From time to time the company may require you to work at other sites, on projects, company development, site visits or similar. You will also positively represent the company at all times along with being present in the workplace at critical times of operation Location: On-site -London, GBR If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. TPBN1_UKTJ

Claridge’s, part of Maybourne Hotel Group, in London is seeking a Reception Supervisor to lead a polished front desk team in a fast-paced five‑star setting.

The Marylebone, part of The Doyle Collection, seeks an Assistant Night Manager to safeguard guests overnight and lead the Front Office team alongside the Night Manager.

Burnham Beeches Hotel is seeking an experienced Reception Manager to lead our front desk team and deliver exceptional guest service at a 4-star property.

Bell person, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.

The Luxury Collection is seeking a Front Desk/Guest Services professional for our London property.

The Guardsman Hotel in London is seeking a Reception Manager to lead the front desk team and deliver outstanding guest experiences in a busy luxury setting.

Novotel London Brentford is seeking a proactive Front Office Team Leader to drive guest satisfaction and lead our front desk across a multi-hotel site.

The Londoner Hotel in London is recruiting a Reception Supervisor to lead the front desk team at our 5-star super-boutique property. You will greet guests, handle check-in/check-out and inquiries, and ensure smooth operations at the reception. We are looking for prior supervisory experience, impecca

A DAY IN THE LIFE OF A NIGHT MANAGER AT THE WESTIN LONDON CITY. Serves as the property Hotel Manager during the night and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Manages Front Desk associates’ queries, training and overall develop

Burnham Beeches Hotel in Buckinghamshire is seeking a dedicated LIVE IN Night Receptionist to deliver exceptional service to guests during the night shift and manage the reception desk across the hours of darkness. The role requires a proactive, customer-focused approach and a commitment to maintain

The Chelsea Harbour Hotel is looking for a dynamic and energetic Night Manager, who has passion for delivering impeccable experiences across all areas of the house during the late hours, serving a mix of residents, members, and guests. The Night Manager needs a strong background in a hotel night-time front-of-house role, with a passion for creating memorable moments, attention to detail, and personalised guest service. Night Manager will be responsible for: Managing the Front of House Operations during the Night shift, including, but not limited to ensuring staffing levels are adequate within all Departments. To ensure that all control procedures pertaining to the processing of all financial matters are adhered to at all times including an accurate log of checks. Any discrepancies are reported in the correct manner. Directly communicates with the Front of House Manager regarding all points concerning the Front Desk and Guest Services department at night. Night Manager to conduct daily briefings with all Front Office staff to be sure that all are aware of hotel movement. Ensure guest communication is executed in a timely manner, either written or verbal. Ensure shift handovers are completed in a comprehensive manner. As Night Manager, the essential skills required: Ability to multitask Capacity to proactively manage the operation Knowledge of Opera, H&S, large hotel operations Skill in communication, guest service and leadership Leadership qualities Strong communicator Personable Flexible Calm under pressure Approachable Focused We offer a benefits package including: Social Events, Wellbeing and Team Activities Training and development Cash Health Plan cover option available Pension Salary Sacrifice Scheme Career development and salary reviews Interest free Season Ticket Loan Scheme 1 Volunteer Days per year (fully paid and in addition to your annual leave) Complimentary meals prepared for you by our chefs Length of Service related holiday scheme My Millennium discount perks Discount on Accommodation worldwide and 50% Food and Beverage Outlets Life Assurance Recommend a Friend Scheme Key Information Salary: £33000 pa ++ incentives Address: SW10 0XG Working hours: 40 hrs Weekly About the Group Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng's Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, As well as real opportunities to develop and gain promotion within the industry #CHHCaterer TPBN1_UKCT

BRAND INTRODUCTION At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values; theyre a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service. Our collection spans some of Londons most storied buildings, from elegant Georgian townhouses and an 18th-century brewery to a historic head office and a contemporary architectural landmark. Each hotel has its own unique story, and within everyone, our team create unforgettable experiences for our guests. While our walls speak of history, its our people, their ambition, and their creativity that shapes our future. Join us, and become part of a culture that celebrates individuality, nurtures potential, and upholds the very highest standards of the art of hospitality. WHY JOIN MONTCALM COLLECTION Competitive salary that reflects your talent, contribution, and potential. Generous holiday allowance , starting at 28 days (including bank holidays) and increasing with servicesupporting your life beyond work. Paid birthday leave , so you can celebrate your special day your way. We celebrate lifes milestones with you , offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby. Comprehensive wellbeing support , including free access to our Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice. Tailored wellbeing experiences , from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body. Cashback healthcare plan , covering dental, optical, physiotherapy, and alternative treatmentshelping you stay at your best. Preferential gym membership rates , helping you maintain your health and vitality. Continuous learning and development opportunities , from hands-on training to leadership masterclassesempowering your career growth. Paid volunteering day , giving you the opportunity to support a charity close to your heart. Employee referral programme , rewarding you for bringing great talent into our teams. Complimentary meals on duty in our team restaurant. Exclusive room rate discounts across the Montcalm Collection. International hotel discounts through Marriott Bonvoy, giving you access to exceptional global experiences. City-wide discounts and perks , with savings across retail, entertainment, essential services, fashion, and more. Recognition programmes , including vouchers and curated rewards that celebrate excellence and individuality. Elegant annual celebrations and social events , bringing our teams together to connect and celebrate in style. ROLE OVERVIEW The Chef de Partie is responsible for supporting the Sous Chef and senior team in delivering the highest standards of food preparation, presentation, hygiene and service. This role involves preparing food for team members, setting up and stocking kitchen stations. The Chef de Partie exhibit meticulous eye for detail, a passion to deliver great culinary experience to the team members. You will bring creativity, precision and dedication. The role is critical to maintaining reputation and delivery of unparalleled team member experiences via thoughtful menu preparation and a top-quality product RESPONSIBILITIES Assist the Sous Chef and Head Chef in managing the Kitchen team, including Commis Chef, Pastry Chef, Kitchen Porters. Oversee the daily operations of the kitchen department, ensuring quality product, excellent presentation, efficient workflow and high productivity. Assist in creating and managing the kitchen staff schedule, ensuring adequate coverage during peak periods while controlling labour costs. Handle staffing issues, including time-off requests, attendance, and disciplinary actions in collaboration with the Sous Chef and Head Chef. Participate in the recruitment and onboarding of new kitchen team members. Conduct regular training sessions and performance evaluations to maintain high levels of service and adherence to standards. Motivate and mentor the kitchen team, fostering a positive and professional work environment. Take full responsibility for the quality and consistency of food production in the restaurant. Ensure all dishes are prepared, cooked, and presented to company standards. Ensure the kitchen is always organized to meet business demands, particularly around food costings and payroll. Perform regular stock checks, labelling, audits, and equipment checks to adhere to health and safety requirements. Order all food items as needed, ensuring only agreed suppliers are utilised. Assist the Sous Chef and Head Chef in creating and maintaining recipe manuals and Standard Operating Procedures (SOPs) for new dishes. Address and resolve any deficiencies or issues related to food quality standards promptly and effectively. Develop and implement cleaning procedures and protocols, ensure adherence. Conduct quality control checks to ensure work meets established standards. Assist in managing the inventory of cleaning supplies, ensuring adequate stock levels and cost control. Address guest inquiries, requests, and complaints related to kitchen services in a timely and professional manner. Coordinate with the front desk and guest services teams to ensure special guest culinary preferences and VIP arrangements are fulfilled. Address maintenance issues and report to the maintenance department. Monitor and ensure compliance with Health and Safety Standards and Food Safety Standards. Perform administrative tasks as required. Accept responsibility and follow instructions from the Sous Chef and Head Chef. Create and maintain good working relationships within the department and with other departments such that a high level of morale is sustained. Maintain consistent, accurate stock records. Role Model a philosophy of work and conduct consistent with the professionalism expected of management colleagues. Interact with individuals outside the hotel, such as suppliers, contractors, labour relations representations and competitors. Have ultimate responsibility and accountability along with the Sous Chef and Head Chef for Health & Safety and Food Safety training of all department Colleagues and for the overall accident record of the department. Responsible for taking necessary proactive steps to reduce/eliminate Colleague accidents. SKILLS AND QUALIFICATIONS High attention to detail and commitment to a luxury quality. A genuine passion for food and beverage with a desire to stay updated on current food trends. Exemplary leadership, motivational and team management abilities. Excellent organizational and multitasking skills. Strong supervisory and communication skills with the ability to inspire and motivate a team. A team player with a positive, proactive approach and a "Yes, Yes, Yes" mentality. A problem-solver who can provide on-the-spot solutions in high-pressure situations. Consistently on time, trustworthy, and dependable in meeting deadlines. Maintain composure in a busy kitchen environment while delivering exceptional results. Ambitious to become a Sous Chef and actively working towards succession. Intermediate Food Hygiene Qualification (Level 3) preferred; Food Hygiene Qualification (Level 2) is essential. 1-2 years' experience working in a high-profile, fast-paced kitchen within a luxury hotel or resort environment on a supervisory or management role. Knowledge and experience with menu development, food costing, and stock management. WORKING CONDITIONS Flexibility to work shifts, including weekends and bank holidays as required. Physical demands such as being on the feet for long periods of time and manual handling. Must be able to lift up to 25 pounds and perform physical tasks related to chefs duties. Eligibility Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role. Equal Opportunity Employer At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice. Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future. Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role. Please notethat we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees. TPBN1_UKCT

Job Title: Receptionist & Office Administrator Location: Mayfair Contract Type: Temporary Duration: 2 weeks, 7th - 18th September only Pay: £15-£15.50 per hour Working Hours: Monday to Friday, 8:30am - 5:30pm The Role: As a Receptionist and Office Administrator, you will play a crucial role in creating a positive first impression for all external guests and international visiting colleagues, as well as supporting the London team with their requests, ensuring seamless office operations. Your responsibilities will include: Managing the reception desk and being the first point of contact for all visitors and overseas staff, ensuring a warm and professional welcome. Offering support to all guests - Ensuring offering refreshments, making necessary bookings, communicating with IT support regarding any technical assistance that may arise. Managing all areas of the office to maintain and clean and organised office environment. Answering incoming calls, forwarding calls and taking messages where needed. Organising office client catering where needed. Notifying the relevant contacts promptly of visitor arrivals, ensuring smooth communication within the organisation. Maintaining a clean and well-presented meeting room environment for a professional atmosphere, before and after all meetings. Scheduling meetings outside / in house, assisting in organising meeting room bookings and ensuring efficient use of meeting room suites, along with assistance in organising calendars where needed. Assisting visitors and employees with hotel bookings and local ground transportation where needed. Managing and coordinating visitor access cards, maintaining accurate records, and ensuring a secure and efficient sign-in process. Handling internal and external emails, promptly responding and forwarding them to the appropriate recipients. Sorting incoming and outgoing post, ensuring timely and accurate distribution. Replenishing stationery supplies to ensure availability for staff and working with the vendors where needed. Managing the pantry by restocking drinks, fruits, and snacks, ensuring a pleasant and comfortable environment for all. Placing weekly orders for refreshments and coordinating their delivery & working with the vendors if any problems arise for a smooth weekly process. Ordering stock and maintaining the water and coffee machines, cleaning and arranging maintenance where needed. Booking Couriers and passing all documentation onto the courier provider and any internal stakeholders. Coordinating where needed with the office cleaners. Ensuring maintaining a good relationship with them for both daily & evening cleans and taking necessary actions where needed if any issues may arise. Serving as the primary point of contact with the building's reception team, fostering positive relationships and addressing any facility-related concerns, (e.g. Ventilations, heating systems and any tasks that may arise). Internal communicating within the office for a smooth and tidy working environment. Assisting the Executive Assistant or wider team with any administrative or social/event related tasks as required. What We're Looking For: Excellent and articulate communication skills and the ability to work collaboratively with diverse teams. Strong experience working within a front of house / reception function within a corporate or luxury environment is essential. Confident administrator with high attention to detail. Proficiency in MS Office packages, including Outlook and Excel.Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website