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The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations. The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Front Desk Manager is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team. This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house. Qualifications: • SHIPBOARD Employment type., • Must at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel or in a 4–5-star hotel experience., • Experience in handling 100+ guests in a 4–5-star hotel., • Experience in handling and supervising 30+ Team Members in Guest Services Department., • Must be willing to work under pressure, • Ability to speak additional languages such as Spanish, Italian, Portuguese, French or German preferred (Conversational Proficiency). Essential Duties & Responsibilities: • All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required., • Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike, • Executes the Ability to Resolve Issues vision in accordance with the current Standards of Excellence, holds accountability over all team development and performance opportunity, fosters healthy financial figures and guest satisfaction results., • Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis, • Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools, • Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations, • Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening

Additional Information Job Number 25179421 Job Category Rooms & Guest Services Operations Location Europe Office - London, Barnard's Inn 86 Fetter Lane, London, London, United Kingdom, EC4A 1ENVIEW ON MAP Schedule Full Time Located Remotely? N Position Type Management Position Summary This position is responsible for the execution of revenue management processes and strategies that meet the company’s mission, standards and focus on continuous improvement, supporting the RMS Senior Leadership team to drive growth and results across the multi-brand portfolio. SCOPE Responsible for coordinating the revenue management functions (pricing, forecasting, competitive assessments, etc. as identified in assigned Core Deliverables) and inventory strategy for hotels supported by the RMS Team. Ensure hotels are priced appropriately and that inventory is allocated and restricted properly to ensure that revenue and profit are maximized. Takes the lead in deployment of key MI initiatives and system changes and works to execute market-wide strategies or promotions by specific deadlines. Provides revenue management functional expertise to designated hotels. Location requirements: Contracted from London Regional Office however is a field-based role and therefore supports 100% remote working. Language Requirements: High proficiency (speaking, reading and writing) in English is required. Multi language capability would be viewed as a bonus given the international nature of the business. Travel Requirements: Up to 20% business travel may be required. CORE ACTIVITIES KEY RESPONSIBILITIES: Expected Contributions • Responsible for coordinating the revenue management functions and inventory strategy for hotels across all brands, in alignment with agreed core deliverables., • Perform a range of tasks pertaining to the RM strategy of the hotel: training, analysis, auditing, research, report generation and software integration, including the preparation and initial analysis of weekly sales strategy packs., • Respond to, solve and make decisions on standard/routine business requests with limited risk., • Responsible for own work, with limited supervision following onboarding period, and contributing to team, department and/or business results., • Assist more senior associates in achieving business results by:, • Utilizing technical knowledge and skills to enhance business processes., • Establishing priorities for self, and where appropriate, others., • Allocating own time effectively to meet goals in a manner that does not disadvantage other associates or groups., • Producing reports in response to internal and external requests for data., • Demonstrate an awareness of personal strengths and areas for improvement and act independently to improve and increase skills and knowledge., • Perform other duties as appropriate to the business., • Communicates and educates hotels on rational pricing, competitive positioning and restrictions and the impact that they may have on the hotels’ revenue strategies, whilst managing room authorizations, rates and restrictions. Effectively communicates brand specific revenue management philosophies as they pertain to One Yield recommended strategies., • Utilizes Marriott’s revenue management systems and tools to maximize revenue and profit for both transient and group segments, as required by the agreed Core Deliverables., • Prepares sales strategy meeting agenda and supporting documentation., • Conducts Sales Strategy meetings with General Manager and key property staff to educate and evaluate pricing and inventory strategies. Develops and implements strategies with the General Manager that will maintain and/or increase the hotel’s RevPAR., • Analyzes competitive performance using market share tools and shares recommendations for improvement with hotel teams., • Conducts remote system diagnostics audits and provide consistent recommendations., • Delivers training to various team members at contracted properties, ensuring hotel responsibilities are clear and manageable., • Executes pricing through High Performance Pricing, to include promotions, programs, and packages. Ensures compliance and participation in company promotions and digital channels, completing set up in HPP and eFast., • Ensures retail rates are evaluated through One Yield’s Retail Pricing Optimizer and updated based on changes in demand, product, or competitive positioning., • Ensures retail price parity is executed across all booking channels and ensure that the Hotel(s) sales strategies are effectively implemented in the reservation system and the inventory systems in a timely manner., • Ensures that technical questions relating to reservations and property management systems are escalated to the correct support desk in a timely manner. Assists hotels with pricing and provides input on business evaluation recommendations, if required in the assigned core deliverables., • Perform ad-hoc revenue tasks and analysis as directed by RMS Senior Leadership team., • Leads efforts to coordinate strategies between group sales offices, if required in the assigned core deliverables., • Conducts any analysis required to maximize room revenue and profit, in line with agreed service deliverables., • Analyzes reports and available information to make long-term pricing recommendations with brand initiatives as a key focus., • Critiques property performance weekly/monthly for Transient & Group segments for assigned hotel(s)., • Prepares, communicates, and critiques weekly and monthly rooms projections, in line with agreed service deliverables., • Responsible for accurate execution of inventory management tasks., • Uses demand forecast and relevant data points to determine, implement and control selling strategies., • Drives compliance and participation in company promotions and digital channels. CANDIDATE PROFILE Education & Experience 2-year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major. 3 years’ experience in the revenue management discipline. Skills & Knowledge Building Successful Relationships – is able to develop constructive and cooperative working relationships with others and maintain them over time. Develops and manages internal key stakeholder relationships Understands the distinction between managed and franchise owners/operators and is able to seamlessly provide support to all levels of the business. Demonstrating Knowledge - Demonstrating knowledge of job-relevant issues, products, systems, and processes. Executing on a Strategy - taking a predetermined strategy and supporting the execution of that strategy. Communicating Information Timely - Informing and/or updating other team members on relevant information in a timely manner. Generating and Delivering Accurate and Timely Results - Generating and providing accurate and timely results in the form of reports, presentations, etc. Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process. Intermediate Computer Skills – Utilizing the internet for job related search and information. Intermediate or higher mastery level of Microsoft Excel and PowerPoint. Job Specific Computer Skills – MS Office applications essential. Marriott systems (MARSHA, Opera PMS and Opera S&C, HPP, MarRFP, eFast, MRDW, One Yield) would be advantageous but not necessary. Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Mathematics - Using mathematics to solve problems. The ability to add, subtract, multiply, or divide quickly and correctly. Marriott International has been recognized as one of Fortune’s 100 Best Companies to Work For™ in Europe 2025 by Great Place to Work®. This a reflection of our people-first culture, commitment to wellbeing, and collaborative workplace. This accolade joins a growing list of regional honors, reinforcing our dedication to creating an exceptional environment where associates thrive. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Job Title: Reception Manager Location: The Bromley Court Hotel Salary: £32,000 + 10% Incentive after 3-month probation Role: Full time (5 days out of 7) About Us: The Bromley Court Hotel is a 4-star property with 111 well-appointed bedrooms and 9 versatile event rooms accommodating 10 to 200 guests. We pride ourselves on delivering exceptional guest experiences, warm hospitality, and a high standard of service across all departments. The Role: We are seeking an experienced and motivated Reception Manager to lead our front-of-house team. This key position is responsible for ensuring the smooth and efficient operation of the reception area while delivering an exceptional guest experience from arrival to departure. The successful candidate will oversee all aspects of front desk operations, inspire a high-performing reception team, and work closely with senior management to continually enhance our service standards. The reception desk is operational 7 days a week, and this role will require flexibility across early, late, and weekend shifts to support the needs of the business. Key Responsibilities • Oversee all front desk operations, ensuring a seamless check-in/check-out experience for guests., • Lead, motivate, and inspire the reception team to deliver warm, attentive, and professional service at all times., • Manage guest inquiries, special requests, and complaints, ensuring prompt and effective resolution., • Support reservations and booking processes, providing accurate information and ensuring smooth communication between departments., • Schedule reception staff to ensure sufficient coverage during peak and off-peak periods., • Promote hotel services and facilities through effective sales techniques to maximise revenue opportunities., • Coordinate with other hotel departments to support guest needs and deliver a cohesive service experience., • Produce performance reports and assist senior management in analysing data to drive operational improvements., • Ensure that all reception procedures, standards, and policies are followed consistently. Skills & Experience Required • Minimum of two years’ experience in a similar front desk leadership role within hospitality., • Proven ability to lead, manage, and motivate a team in a fast-paced environment., • Strong customer service skills with a genuine passion for delivering exceptional guest experiences., • Solid understanding of front desk operations, guest relations, and reservations support., • Proficiency with property management systems and reservation/booking software., • Excellent communication and interpersonal skills., • Strong problem-solving abilities and confidence in handling guest issues professionally. Why Join Us? • Opportunity to lead a key department within a prestigious 4-star hotel., • Supportive management team and excellent working environment., • Career development and progression opportunities., • Competitive salary and staff benefits., • A rewarding role where you can make a real impact on guest satisfaction and team performance. If you are passionate about hospitality, excel in guest service, and have the leadership skills to guide a successful reception team, we would love to hear from you.

CONCIERGE ASSISTANT, ONE HYDE PARK 3 days on, 3 days off, 12 hour shifts We’re looking for a Concierge Assistant to join our Concierge team at One Hyde Park. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. One Hyde Park is London’s most iconic address: designed by pre-eminent architect Richard Rogers, the development of 85 apartments and three exclusive boutiques within four pavilions is known to be the most luxurious address in London. Serviced by Mandarin Oriental Hotel Group, One Hyde Park is one of 22 residences under the group and offers the same luxurious, kind and generous service to the residents as Mandarin Oriental offers their guests. As a Concierge Assistant at One Hyde Park, you will be responsible for: • Providing exceptional service to our residents and their guests, • Doorman duties, • Porter duties, • Valet parking duties, • Cover the Concierge desk when required As a Concierge Assistant, you will be working on a 3 on, 3 off rotating shift basis of 12-hour shifts. Shift patterns will include weekends and bank holidays, with a requirement to cover occasional night shifts, so flexibility is required where applicable. To be a successful Concierge Assistant candidate, you will have: • Possession of a valid UK driving license is essential. (Advanced would be preferred), • Previous 5* Hotel or Residences experience, • A charming and outgoing personality with excellent manners and communication skills, • Efficient in multi-tasking in high pressure environments, • Flexible availability Our Commitment To You • Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career., • 3 complimentary nights per year, increasing to 5 with length of service, • Discounted stays at our beautiful properties across the Group, • Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals, • 50% F&B & Spa discount, • Complimentary Westfield Healthcare cash plan, children added at no extra cost, • Friends & Family hotel rate and Spa discount, • Season ticket loan & cycle to work scheme, • Free meals on duty & uniform dry-cleaning services, • Increased holiday entitlement with Length of Service, up to 33 days off, • 1 paid Charity Day per year to dedicate to a charity of your choice, • Free Life Insurance benefits whilst in service, • Company pension plan, • Access to Hospitality Action’s Employee Assistance Programme, • Employee Recognition Programmes, • Colleague social events and wellness programmes. SUSTAINABILITY AT ONE HYDE PARK Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set by the Global Sustainable Tourism Council. We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day. DIVERSITY & INCLUSION We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated. ELIGIBILITY TO WORK IN THE UK Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Additional Information Job Number 25178406 Job Category Housekeeping & Laundry Location JW Marriott Grosvenor House London, 86-90 Park Lane, London, London, United Kingdom, W1K 7TNVIEW ON MAP Schedule Part Time Located Remotely? N Position Type Non-Management EXPLORE MARRIOTT – Housekeeping Room Attendants Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 110 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. Grosvenor House Located on Park Lane in the heart of Mayfair, our distinguished 5-star hotel offers exceptional accommodation, epicurean delights and sweeping views over Hyde Park. This grand 5-star hotel celebrated its 90th anniversary in 2019. JW Marriott Grosvenor House London welcomes celebrities, royalty and business leaders to Mayfair throughout its history and continues to do so. London is on the doorstep, the hotel is a stone’s throw from Bond Street, Knightsbridge, Regent Street, Buckingham Palace, V&A, Natural History & Science museums and the West End. Our guests are able to experience modern luxury in a place where they can be mindful and present, and indulge in the inspired service and nourishing surroundings. We are currently recruiting for Housekeeping Room Attendants who strive to provide and inspire incredible guest service that creates truly memorable experiences for our guests. Join our amazing and diverse team and grow your career with Marriott International, the world’s largest and most celebrated hospitality brand. The impact you’ll make When a guest walks into any of our rooms – imagine that first look around they take. Followed by that sigh of relief because they’ve arrived to their home away from home, be it for a night or a week, and it’s perfect. Everything is exactly in its place. Crisp, pressed linens. Perfectly placed pillows. A sparkling mirror. Every detail adding up to an experience our guests feel great about because they know they’re in good hands while staying with us. That’s the impact you make with your efforts, which become even bigger when those experiences add up and create a loyal customer. What We're Looking For • A warm, people-oriented demeanour, • A team-first attitude, • A gift for paying attention to the smallest details Position Summary This role requires the ability to move and lift up to 25 lbs. Standing, sitting or walking for extended periods of time and ensuring a professional demeanour, clear communication and appearance in a clean uniform are also required. Prior to employment, we’ll ask you to complete safety training and certification. • Replace guest amenities and supplies in rooms, • Make beds and fold sheets, • Remove trash, dirty linens and room service items, • Greet guests and take care of requests, • Straighten desk items, furniture and appliances, • Dust, polish and remove marks from walls and furnishings, • Vacuum carpets and floor care duties Rewards For Work… Benefits For Your Lifestyle As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. You’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. We’ll support you in and out of the workplace by offering: • Team-spirited co-workers, • Encouraging management, • Wellbeing programs, • Comprehensive Training and Development program, • Meals at work, • Uniform, • Awards and recognition celebrations and many more…. Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Role We are currently looking for a Night Hotel Receptionist to join our Front Office team at Rosewood London. Key expectations of this role are • Providing our guests a customer service in accordance to the Rosewood London procedures, striving to go the extra mile at all times by being intuitive, refined, and engaging., • Monitoring and maintaining the cleanliness and organization of the front desk and lobby area., • Having a thorough knowledge of all hotel areas, standards, and procedures required at the Front Office., • Effectively communicating and prioritising tasks in a sophisticated environment., • The ability to work in a team and build relationships with others., • Having a real passion for guest service and taking ownership of the guest experience., • Being organised and proactive in managing your tasks., • Having an engaging presence., • 28 days paid holidays per annum including Bank Holidays, • Company pension scheme, • 12 complimentary room nights and F&B discount worldwide, • Career development opportunities, • Free meals on duty, • Season ticket loan

Additional Information Job Number 25190636 Job Category Rooms & Guest Services Operations Location St. Pancras London Autograph Collection, Euston Road, London, United Kingdom, United Kingdom, NW1 2ARVIEW ON MAP Schedule Full Time Located Remotely? N Position Type Non-Management Description for Internal Candidates Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras London St. Pancras London is a five-star hotel that fuses Victorian elegance with contemporary luxury. It is home to 38 opulent Chambers Suites and 207 stylish guestrooms, offering refined comfort with modern amenities. Guests can enjoy superb dining and expertly crafted cocktails in a unique selection of restaurants and bars, unwind at the serene St. Pancras Spa, or host events in elegant meeting rooms, including the historic Ladies Smoking Room. Ideally located beside St. Pancras International, the hotel is a gateway to memorable experiences in the heart of King’s Cross. From its Grand Staircase to its world-class service, St. Pancras London is more than a place to stay – it’s a place to belong, grow and be part of something extraordinary. What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including: • 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service., • Annual Performance Review pay adjustments., • Complimentary gym and spa access., • Free meals while at work., • Dry-cleaning service availability for uniforms., • Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more., • 50% discount at any of the St. Pancras outlets., • Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries., • Travel ticket season loan., • Life Assurance Scheme, • Cycle to work scheme., • Employee Assistance Programme access., • Mental Health First Aiders within the team, • Comprehensive Training and Development programme participation., • Awards and recognition celebrations, among many other benefits, • Outstanding Wellness program Position Summary As our Front Desk Associate at St. Pancras London, you are responsible for processing all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Bonvoy information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. You will be expected do deliver: • The Front Desk Associate must exhibit courteous hospitality at all times and fully own each guest issue., • When in communication with the guest, the Front Desk Associate must be proactive in every area, including offering additional services. Most importantly, the Front Desk Associate must co-ordinate the response to the guest issue and then follow up with the guest to ensure satisfaction with results., • Must follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets., • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one’s voice, using the callers’ name taking and relaying messages and allowing the caller to end, transferring calls to appropriate person or department, requesting permission before placing caller on hold, the call., • Perform other reasonable job duties as requested by Supervisors., • Deliver an exceptionally high standard of five-star luxury lifestyle service for every guest interaction., • Attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times., • You are expected to deliver service to your full potential when you are here., • You are also expected to carry out other duties that may be required to ensure the overall hotel operation is properly maintained to provide a total guest experience., • Contact appropriate individual or department (e.g., Guest Arrival, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem., • Stay up-to-date on the local area so that you are prepared to provide specific recommendations for guests. Join Our Team: Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Additional Information Job Number 25194883 Job Category Owner & Franchise Services Location Europe Office - London, Barnard's Inn 86 Fetter Lane, London, London, United Kingdom, EC4A 1ENVIEW ON MAP Schedule Full Time Located Remotely? N Position Type Management Position Summary Responsible for supporting the RMS Revenue Managers and Leadership team with inventory management and rate loading across all Revenue Management systems, as well as for preparation of weekly sales strategy packets and incoming audit files across applicable properties as directed. Provides tracking and analysis when requested and audits the systems to ensure correct set up and distribution. SCOPE This role provides tactical support with Revenue Management systems and tasks, across all brands/hotels participating in the RMS solution, as directed by the leadership team. This role provides support across the RMS portfolio in the deployment of key MI initiatives and system changes and works to execute market-wide strategies or promotions by specific deadlines. Location requirements: Contracted from London Regional Office however is a field-based role and therefore supports 100% remote working. Language Requirements: High proficiency (speaking, reading and writing) in English is required. Multi language capability would be viewed as a bonus given the international nature of the business. Travel Requirements: Up to 15% business travel may be required. CORE ACTIVITIES KEY RESPONSIBILITIES: Expected Contributions • Perform basic tasks: training, analysis, auditing, research, report generation and software integration, including the preparation and initial analysis of weekly sales strategy packs., • Respond to, solve and make decisions on standard/routine business requests with limited risk., • Responsible for own work, with limited supervision following onboarding period, and contributing to team, department and/or business results., • Assist more senior associates in achieving business results by:, • Utilising technical knowledge and skills to enhance business processes., • Establishing priorities for self, and where appropriate, others., • Allocating own time effectively to meet goals in a manner that does not disadvantage other associates or groups., • Perform general office duties (e.g., rate loading, month end reports, filing, sending emails, typing, copying, corporate rate loading)., • Produce reports in response to internal and external requests for data., • Demonstrate an awareness of personal strengths and areas for improvement and act independently to improve and increase skills and knowledge., • Understand and deliver against MI revenue management initiatives and philosophies at all times., • Support the RMS Revenue Managers and Senior Team in overseeing and co-ordinating the revenue management functions and inventory strategy for hotels across all brands, in alignment with agreed core deliverables., • Conduct remote systems diagnostics audits and provide consistent recommendations., • Deliver training to various team members at contracted properties, ensuring hotel responsibilities are clear and manageable., • Deliver ad-hoc revenue services as required., • Utilise Marriott’s Revenue Management Systems, Processes and Tools to ensure that revenue and profit are maximised., • Analyse competitive performance using market share tools and discuss recommendations with the senior leadership team who will then present to hotel teams., • Alongside the senior team, conduct weekly Sales Strategy calls with General Manager and key property staff to educate and evaluate pricing and inventory strategies., • Ensure that the hotel(s) sales strategies are effectively implemented in the inventory systems, managing room authorisations, rates and restrictions., • Ensure compliance and participation in relevant eCommerce channels., • Execute pricing through High Performance Pricing, to include promotions, programs, and packages. Ensures compliance and participation in company promotions and digital channels, completing set up in HPP, eFast and Opera PMS., • Ensure retail rates are evaluated through One Yield’s Retail Pricing Optimizer and updated based on changes in demand, product, or competitive positioning, • Ensure retail price parity is executed across all booking channels and ensure that the Hotel(s) sales strategies are effectively implemented in the reservation system and the inventory systems., • Ensures that technical questions relating to reservations and property management systems are escalated to the correct support desk in a timely manner., • Updates weekly/monthly tracking for promotions, special events and key segments to support deeper analysis of performance, • Effectively communicate brand specific revenue management philosophies as they pertain to One Yield recommended strategies., • Communicate brand philosophies to the on-property staff, ensuring understanding and monitoring compliance where appropriate., • Communicate and educate the hotels on rational pricing, competitive positioning and restrictions as recommended by Marriott’s Revenue Management Systems., • Perform ad-hoc revenue tasks and analysis as directed by RMS Senior Leadership team. CANDIDATE PROFILE Education & Experience 2-year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major. No work experience required, although experience of the hotel industry in some format would be advantageous. Skills & Knowledge Building Successful Relationships – is able to develop constructive and cooperative working relationships with others and maintain them over time. Develops and manages internal key stakeholder relationships Understands the distinction between managed and franchise owners/operators and is able to seamlessly provide support to all levels of the business. Demonstrating Knowledge - Demonstrating knowledge of job-relevant issues, products, systems, and processes. Executing on a Strategy - taking a predetermined strategy and supporting the execution of that strategy. Communicating Information Timely - Informing and/or updating other team members on relevant information in a timely manner. Generating and Delivering Accurate and Timely Results - Generating and providing accurate and timely results in the form of reports, presentations, etc. Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process. Intermediate Computer Skills – Utilizing the internet for job related search and information. Intermediate or higher mastery level of Microsoft Excel and Powerpoint. Job Specific Computer Skills – MS Office applications essential. Marriott systems (MARSHA, Opera PMS and Opera S&C, HPP, MarRFP, eFast, MRDW, One Yield) would be advantageous but not necessary. Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Mathematics - Using mathematics to solve problems. The ability to add, subtract, multiply, or divide quickly and correctly. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Organization- Hyatt Regency London - The Churchill Summary About Hyatt Regency London - The Churchill Hyatt Regency London – The Churchill is conveniently tucked away in upmarket Marylebone, located in the heart of London’s West End, featuring views over the charming gardens of Portman Square. With 440 sophisticated guestrooms including 50 suites, plus 11 distinctive meeting spaces, the hotel offers a full range of services tailored to serve the needs of business and leisure travellers alike. Dining options include seasonal dishes and Afternoon Tea at The Montagu Kitchen and snacks and cocktails at award-winning Churchill Bar & Terrace. About You Friendly and professional with a passion for delivering exceptional guest service. Confident in handling front desk duties with a warm, welcoming attitude and strong communication skills. Duties & Responsibilities As a Guest Relations Host/ess • Perform all tasks of a Front Office Host as needed to facilitate service, • Ensure all operations and cash handling are done per policies and procedures, • Provide information about facilities, programs, and other services., • Review arrival lists to welcome guests, • Attend to special guests and answer their enquiries, • Anticipate guest needs and build rapport with customers., • Address complaints and escalate as needed., • Ensure compliance with health and quality standards., • Assist the Guest Relations Manager and Assistant Guest Relation Manager in all administrative tasks Just some of the benefits you will enjoy as a Guest Relations Host/ess • 12 complimentary nights a year across Hyatt Hotels worldwide, • Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!, • Free meals on duty, • Life Assurance, • 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels, • Uniform provided and laundered complimentary, • Headspace membership and access to our Employee Assistance Programme, • Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company! Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care. Next Steps: Apply today for Guest Relations Host/ess and start your journey with Hyatt Hotels!

Application Deadline: 30 January 2026 Department: Hotels Employment Type: Permanent - Full Time Location: UK, London Reporting To: hotel manager Compensation: £2,375 / month Description We won’t put you in a box as a ‘receptionist’ or ‘food and beverage’ person. With us, you’ll become a champion multitasker – customer service, receptionist, concierge, barista, mixologist, logistics and more. You will be a citizenM ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you’re having a great experience, so will our guests. We’re proud to put hospitality back in the hospitality industry, and that’s because of our ambassadors. We don’t hire them for their skills; we hire them for their attitude. We seek people who feel great about making others smile and we see the results in our happy guests. Our recruitment process for our day and night ambassador positions will be wrapped up by the end of January. The start date for this position is the beginning of March. Your Typical CitizenM Shift Could Include • Making sure everyone gets a warm welcome as soon as they walk in;, • Helping guests at the self check-in kiosks (we have no reception desk);, • Preparing and serving hot and cold breakfast and meals;, • Brewing delicious coffee or mixing a signature cocktail;, • Being a secret concierge to the city, answering guests’ questions about the best places to visit, eat, shop or party;, • Maintaining the living room and the canteen clean, and arranging food displays for the following shift;, • Helping our guests with any requests or demands regarding our facilities (you may even get some new tech skills);, • Handling reservations in our property management system (PMS);, • Preparing societyM meeting rooms where applicable. Do you have what we’re looking for? To be successful at citizenM, you’ll need to have: • A genuine touch: Treat all people as you would treat your best friends;, • A passionate attitude: Be collaborative and believe we are stronger working together. You are optimistic and spread good vibes. And You’ll Need To Be • A smart thinker: You like to find simpler, better and bolder ways to do things. You are curious and believe no detail is too small., • Real caring: You show empathy for people and the planet. You are open to other points of view and experiences that bring out the best in me. You create positive change., • Fluent in English. Other language abilities are welcome too! What's in it for you? Please note that we are only able to consider applicants with the right to work in the UK. You’ll be joining a team of ambassadors who are proud to put on their citizenM outfit every day and go out to wow our guests. You’ll help us shake up the traditional hotel industry by providing the thing our guests love most about us: exceptional service. What We Offer You • Competitive salary (£2375.47 / month gross), • Flexible schedules, • Performance rewards (10% maximum / month), • Access to citizenM learning and development programs, • Career progression, • Full immersion (training) program for new starters, • Meal & coffee on us during your shift break, • Pension and cycle to work scheme, • citizenM uniform and comfy shoes by On Running, • Wellbeing program (EAP), • Restaurant and bar discounts via CODE for all ambassadors, • Global opportunities - chance to work in other citizenMs around the world, • Referral program - £1000 bonus if your friend joins us too Typical shifts are: our hotel operates 24/7 with a rotating flexible schedule, including: • Morning: 6:50AM-3:10PM, • Evening: 2:50PM-11:10PM, • Availability to work weekends is required! citizenM loves diversity. We are an equal opportunity employer and welcome applications from anyone.

Organization- Park Hyatt London River Thames Summary About Park Hyatt London River Thames Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state-of-the-art events space and an indulgent spa with relaxation lounges, spa rooms and indoor pool. Duties And Responsibilities As Head Host/ess, you will lead the front-of-house guest experience in our restaurant, ensuring every guest receives a warm and seamless welcome from arrival to departure. Your leadership and coordination will set the tone for exceptional hospitality. • Lead and inspire the host team to deliver genuine, polished, and memorable guest experiences, • Welcome and engage guests with professionalism and warmth, embodying Hyatt’s care and hospitality standards, • Manage and optimise the reservation and seating system, balancing guest satisfaction with operational efficiency, • Liaise closely with restaurant management, culinary, and service teams to ensure smooth daily operations, • Anticipate guest needs, handle inquiries or concerns promptly, and support a proactive service culture, • Coordinate with other hotel departments to accommodate special requests and VIP experiences, • Maintain an organised and calm front desk presence, especially during peak service times About You You are an experienced hospitality professional who thrives in guest-facing environments and takes pride in leading by example. Previous experience in a supervisory host role within a premium dining or luxury hospitality setting. Excellent communication and organisational skills, with the ability to multitask in a fast-paced environment. Benefits Of The Head Host/ess Role Include • 12 complimentary nights a year across Hyatt Hotels worldwide, • Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!, • Uniform provided and laundered complimentary, • HSF Health Plan, • Headspace membership and access to our Employee Assistance Programme, • 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels, • Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company! Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care. Next Steps: Apply today for this Head Host/ess role and start your journey with Hyatt Hotels!

Join the team that Always Cares! Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Hotel Manager at the Royal Lancaster London, part of The Landmark Collection where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations. Some of our fabulous benefits you will enjoy as a Hotel Manager are: Salary: Competitive • Pension scheme with company contributions, • 50% discount in all our restaurants and Spa’s across our properties, • Team member and Friends & Family rates across our properties, • Complimentary stay after passing probation, • Extensive discounts on our benefits platform, • Access to private medical insurance, • Support through development plans, apprenticeships and world-class management development programmes including educational sponsorship to be the best you can be, • Interest free season ticket loan, • Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing, • Bike to work scheme, • Recommend a Friend incentive, • Complimentary laundry, • Free meals on duty, • Opportunity to join our taskforces to contribute to the business focuses, community and environment, • Employee recognition schemes and Social Committee events including gala dinners and much more!, • Discretionary bonus We are currently looking for a passionate Hotel Manager, to join our General Manager and Executive team on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs. As a Hotel Manager, your main duties and expectations for the role will include: • To coordinate and guide managers from all departments, including front desk, accommodation services, and food and beverage including events as well as support finance, talent and Culture and Sales & Marketing with the General Manager, • Develop a close working relationship with all group and support functions to ensure the Collection is successful – celebrate joint wins., • To monitor and identify training needs within the departments, and to develop and implement training plans to meet those needs. Develop succession planning within all teams., • Foster a culture of ethical conduct, continuous improvement, and collaboration within the operational departments., • To conduct regular inspections of guest rooms and public areas to ensure they are clean, well-maintained, and meet quality standards, as well as identifying areas of improvement of touchpoints in relation to the guest journey., • To manage day-to-day budgets, control expenses, and optimize resource allocation to improve the hotel's profitability., • To support and drive service delivery in all areas to ensure guest satisfaction at all touch points and consistent improvements in delivery., • Implementing revenue enhancement and cost reduction opportunities throughout the hotel. You will be required to work such hours as are necessary to fulfil their duties and in any event not less than hours. We are … · Number 1 Hotel on Trip Advisor in London · One of the happiest hotels in London · Earth Check Silver Certified 2023 · 2 rosettes · Hoteliers’ Charter Approved · Preferred Hotels & Resorts member · Best Employer for 2021 at Springboard’s Excellence Awards · Top 100 in the Sunday Times Best Places to Work 2025 We are more concerned with what’s in the glass, not whether its’ half full or empty, so if you feel this Hotel Manager role is for you, come and pour some happiness into yours by joining our award winning family today! All applicants must be legally eligible to work in the UK

Join the team that Always Cares! Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Hotel Manager at the Royal Lancaster London, part of The Landmark Collection where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations. Some of our fabulous benefits you will enjoy as a Hotel Manager are: Salary: Competitive · Pension scheme with company contributions · 50% discount in all our restaurants and Spa’s across our properties · Team member and Friends & Family rates across our properties · Complimentary stay after passing probation · Extensive discounts on our benefits platform · Access to private medical insurance · Support through development plans, apprenticeships and world-class management development programmes including educational sponsorship to be the best you can be · Interest free season ticket loan · Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing · Bike to work scheme · Recommend a Friend incentive · Complimentary laundry · Free meals on duty · Opportunity to join our taskforces to contribute to the business focuses, community and environment · Employee recognition schemes and Social Committee events including gala dinners and much more! · Discretionary bonus We are currently looking for a passionate Hotel Manager, to join our General Manager and Executive team on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs. As a Hotel Manager, your main duties and expectations for the role will include: · To coordinate and guide managers from all departments, including front desk, accommodation services, and food and beverage including events as well as support finance, talent and Culture and Sales & Marketing with the General Manager · Develop a close working relationship with all group and support functions to ensure the Collection is successful – celebrate joint wins. · To monitor and identify training needs within the departments, and to develop and implement training plans to meet those needs. Develop succession planning within all teams. · Foster a culture of ethical conduct, continuous improvement, and collaboration within the operational departments. · To conduct regular inspections of guest rooms and public areas to ensure they are clean, well-maintained, and meet quality standards, as well as identifying areas of improvement of touchpoints in relation to the guest journey. · To manage day-to-day budgets, control expenses, and optimize resource allocation to improve the hotel's profitability. · To support and drive service delivery in all areas to ensure guest satisfaction at all touch points and consistent improvements in delivery. · Implementing revenue enhancement and cost reduction opportunities throughout the hotel. You will be required to work such hours as are necessary to fulfil their duties and in any event not less than hours. We are … · Number 1 Hotel on Trip Advisor in London · One of the happiest hotels in London · Earth Check Silver Certified 2023 · 2 rosettes · Hoteliers’ Charter Approved · Preferred Hotels & Resorts member · Best Employer for 2021 at Springboard’s Excellence Awards · Top 100 in the Sunday Times Best Places to Work 2025 We are more concerned with what’s in the glass, not whether its’ half full or empty, so if you feel this Hotel Manager role is for you, come and pour some happiness into yours by joining our award winning family today! All applicants must be legally eligible to work in the UK

As a Luggage Porter at Charlotte Street Hotel, you'll play a vital role in ensuring the seamless operation of our concierge desk and the overall guest experience. Are you ready to embark on an exciting journey with us at Charlotte Street Hotel? We're on the lookout for a dynamic and personable. Port

Reception Manager – North Yorkshire 5* Hotel Adkins & Cheurfi Recruitment are delighted to be recruiting for a Reception Manager on behalf of our client, an award-winning five-star hotel set within the scenic North Yorkshire countryside, is renowned for its combination of historic elegance and contemporary luxury. With multiple restaurants and bars, premium guest accommodation, and a world-class service ethos, the property represents one of the UK's most exceptional hospitality experiences. The Opportunity We are seeking an experienced Reception Manager to ensure exceptional guest service and smooth day-to-day operations of the hotel's front of house departments, including reception staff, hotel porters and doormen. Key Responsibilities • Lead, motivate, and support the Reception team to deliver consistently high standards of guest service, • Oversee daily front desk operations including check-in, check-out, guest queries, and complaints handling, • Work closely with the Hotel Porters and Doorman to ensure seamless guest arrivals, departures, and overall service delivery., • Maintain strong communication with Night Porters to ensure the hotel continues to run smoothly and safely overnight., • Ensure compliance with hotel policies, procedures, and brand standards., • Support staff scheduling, training, and performance management within the...

We are currently recruiting for a Reception Manager to lead the team at the Delta Hotels by Marriott Bexleyheath. The Role: As Reception Manager, you will find yourself right in the heart of things.You will lead the Front Office team which includes front desk and nights, ensuring that our guests are greeted with a warm welcome the minute they walk through the door. You will be responsible for, but not limited to: • Manages the day to day front desk operation, ensuring procedures are adhered to and policies are followed, • Ensure that the team recognize repeat guests, ensuring their preference and requests are delivered prior to being requested, • Deliver memorable guest experiences which support in driving Intent to recommend scores, • Monitor and analyze guest satisfaction survey results to ensure these continually improve, • Work alongside housekeeping and maintenance teams to ensure rooms are ready for arrival, • Report any maintenance issues which have been raised by guests, • Ensue all guest complaints are resolved in a timely manor and logged correctly, • Anticipate guest needs to deliver an above and beyond experience, • Prepare departmental rotas, ordering and payroll inline with budget, • Promote an upsell culture to support in delivering hotel financial performance, • Manages internal, external and regulatory audit processes ...