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Front Desk Agent - Front Office - Knightsbridge, London \n\n About Jumeirah \n\n Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. \n\n About Jumeirah Carlton Tower \n\n Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop healthclub and spa with London’s largest naturally lit swimming pool. \n\n About The Job \n\n An opportunity has arisen for a Front Desk Agent to join us Jumeirah Carlton Tower. \n\n The main duties and responsibilities of this role are - \n\n\n\t • Greet all guests at any time in a friendly and helpful manner and attempt to learn and use guest's name at every opportunity. Register arriving guests ensuring that full details are obtained on the registration form in accordance with established procedures.\n\t, • Assist guests to their rooms on checking in, explain and endeavour to sell & cross sell the hotel's food and beverage facilities. Explain all the facilities in the room, e.g. heating, television, hairdryer etc. Assist guest with luggage.\n\t, • Enter all arrivals' check in / out details accurately in the computer and modify any information correctly with particular care towards spelling and room rates.\n\t, • Ensure that the hotel's credit policy is adhered to at all times, with particular care to the established policy on "chance guests".\n\t, • Make reservations at such times as when the Reservations office is unable to do so.\n\t, • Excellent interpersonal and communication skills, both in person and by telephone.\n\t, • Knowledge of Opera Cloud is preferred.\n\t, • Ability to learn multiple computer software and accurately input information into the systems.\n\t, • Ability to work cohesively with co-workers both within and outside of your department.\n\t, • Supportive and inclusive work environment\n\t, • Access to Learning & Development programmes and clear career pathways\n\t, • Opportunities for internal mobility within our global network\n\t, • Colleague discounts on food, beverage, and hotel stays worldwide\n\t, • Health care and insurance benefits\n\t, • Locally competitive salary and incentive structure\n\t, • Dry Cleaning of uniform or Business attire\n\t, • Meals on Duty\n\t, • Employee Assistance Program\n\t, • Wellness Benefits – Chiropodist, Flu Jabs, and more!\n

Receptionist - Hook, Hampshire \n\n Receptionist Overview: \n\n To be the first point of contact for all guests, in person and on the telephone at the heart of the Hotel. \n\n As a Receptionist working with our Front of House Team, you will excel at proving guests with first class service, ensuring a smooth check-in/out service and deal with any enquiries swiftly and efficiently. \n \nAs the first port of call for guests, you will directly affect their impression and experience of staying within an Elite Hotel. We are proud of the level of service offered at our hotels and you will provide a pivotal role in maintaining these standards. Although specific hotel reception experience is not essential, you will need to have an understanding of what constitutes outstanding service. You will have excellent communication and administration skills as well as an eye for detail. \n\n Receptionist Key Responsibilities: \n\n\n\t • To ensure the Guest Service & Switchboard Staff are managed, directed and motivated at all times to maintain the highest levels of customer care, relating to both our external and internal guests.\n\t, • To oversee the day to day operation of the Reception Desk, liaising closely with all Heads of Departments.\n\t, • To ensure that quality standards within the Guest Service Team are maintained and, wherever possible, improved upon. Red Star and Elite Standards to be the benchmark in all measurements.\n\t, • To ensure that all staff use the Fidelio Opera PMS, Concept and Squirrel POS to maximum effect, ensuring that all Reception Staff are fully conversant in all appropriate functions.\n\t

We are supporting a leading digital transformation programme within the luxury hospitality sector, seeking an experienced OPERA Techno-Functional Expert to play a key role in a large-scale hospitality data and integration initiative. This role will sit between Hotel Operations, Data Engineering, and Solution Architecture teams, helping translate complex operational workflows within Oracle OPERA PMS into accurate, scalable data and API integration solutions. The successful consultant will bring deep hands-on expertise across Oracle OPERA PMS and OHIP APIs, alongside strong data mapping and business analysis capabilities. INSIDE IR35 3 DAYS IN THE OFFICE IN LONDON - HYBRID WORKING Key Responsibilities OPERA Scenario & Data Behaviour Mapping • Analyse and deconstruct complex hotel operational processes executed within OPERA PMS, including:, • Multi-room reservations, • Routing and folio settlements, • Share-withs and linked reservations, • Night audit processes, • Reservation life cycle management, • Translate operational workflows and UI behaviour into underlying OPERA data structures and life cycle states, • Act as the SME for Oracle Hospitality Integration Platform (OHIP) REST and Streaming APIs, • Identify and document the appropriate OHIP endpoints, payloads, and event streams required for business and data use cases, • Design logic for:, • API polling, • Webhook/event-driven integrations, • Streaming data handling, • API rate limit management, • Produce detailed source-to-target mapping documentation between OPERA/OHIP and enterprise data platforms, • Support the design of accurate data ingestion and transformation pipelines, • Ensure data integrity across reservations, profiles, cancellations, no-shows, and historical amendments, • Partner with operational stakeholders, architects, engineering teams, and delivery leadership, • Validate data outputs against OPERA UI behaviour and operational processes, • 5+ years' hands-on experience with Oracle OPERA PMS (v5.x and/or OPERA Cloud), • Strong functional understanding of:, • Reservations, • Front Desk, • Cashiering, • Profiles, • Rate Management, • Night Audit, • Proven experience working with Oracle Hospitality Integration Platform (OHIP), • Strong understanding of:, • REST APIs, • JSON payloads, • API integrations, • Streaming/Webhook architectures, • Hands-on experience using Postman or similar API testing tools, • Strong data analysis and mapping capability, • Ability to investigate and resolve complex data discrepancies, • Experience building hospitality Customer Data Platforms (CDPs) or Enterprise Data Warehouses (EDWs), • Exposure to modern cloud data technologies such as Databricks or Microsoft Fabric, • Experience working on large-scale hospitality transformation or integration programmes

OPERA PMS/OHIP Consultant Hybrid - London (3 days onsite) Duration: 6 months Rate: £500-£600 per day Inside IR35 We're supporting a leading luxury hospitality organisation on the search for an experienced OPERA PMS/OHIP consultant to support a major hospitality data and integration initiative. This is a fantastic opportunity for someone with deep Oracle OPERA expertise who can bridge the gap between Hotel Operations and Data Engineering teams. What you'll be doing: • Mapping complex OPERA operational scenarios into underlying data behaviours and life cycle states, • Acting as the SME for Oracle Hospitality Integration Platform (OHIP) APIs, • Working with REST APIs, Streaming APIs, Webhooks & Postman to analyse and document integrations, • Creating detailed source-to-target mappings into enterprise Data Platforms/Data Warehouses, • Investigating and resolving data discrepancies across reservations, profiles, cashiering and operational workflows, • 5+ years hands-on Oracle OPERA PMS experience (v5.x & OPERA Cloud), • Strong understanding of Reservations, Front Desk, Cashiering, Profiles, Rate Management & Night Audit, • Proven OHIP API experience, • Strong knowledge of JSON, REST APIs & Postman, • Excellent data mapping and analytical skills, • Ability to translate operational hotel processes into technical data logic

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. About Jumeirah Carlton Tower Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop healthclub and spa with London’s largest naturally lit swimming pool. About The Job An opportunity has arisen for a Front Desk Agent to join us Jumeirah Carlton Tower. The main duties and responsibilities of this role are - • Greet all guests at any time in a friendly and helpful manner and attempt to learn and use guest's name at every opportunity. Register arriving guests ensuring that full details are obtained on the registration form in accordance with established procedures., • Assist guests to their rooms on checking in, explain and endeavour to sell & cross sell the hotel's food and beverage facilities. Explain all the facilities in the room, e.g. heating, television, hairdryer etc. Assist guest with luggage., • Enter all arrivals' check in / out details accurately in the computer and modify any information correctly with particular care towards spelling and room rates., • Ensure that the hotel's credit policy is adhered to at all times, with particular care to the established policy on "chance guests"., • Make reservations at such times as when the Reservations office is unable to do so., • Always deport yourself in keeping with high standards of behaviour and appearance expected of Jumeirah International in your attitude towards guest and colleagues alike. About You The ideal candidate for this position will have the following experience and qualifications: • Excellent interpersonal and communication skills, both in person and by telephone., • Knowledge of Opera Cloud is preferred., • Ability to learn multiple computer software and accurately input information into the systems., • Ability to work cohesively with co-workers both within and outside of your department., • Must be available to work weekends, day, evenings and holidays. About The Benefits At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits Include • Supportive and inclusive work environment, • Access to Learning & Development programmes and clear career pathways, • Opportunities for internal mobility within our global network, • Colleague discounts on food, beverage, and hotel stays worldwide, • Health care and insurance benefits, • Locally competitive salary and incentive structure, • Dry Cleaning of uniform or Business attire, • Meals on Duty, • Employee Assistance Program, • Wellness Benefits – Chiropodist, Flu Jabs, and more!

Senior OPERA PMS & OHIP Data Integration Specialist – Hotel – London Daily rate: £500 - £600 (inside IR35) Duration: 6 – 12 months Location: London Start: ASAP We’re looking for a unique hybrid profile, someone who understands how hotel operations behave inside OPERA PMS and can translate that into clean, reliable data via OHIP APIs. You’ll act as the bridge between hotel operations, Oracle OPERA, and our data platform, ensuring that what happens at the front desk is accurately reflected in downstream systems powering pricing, marketing, and analytics. Key Responsibilities: OPERA Scenario & Data Behaviour Mapping • Break down complex operational scenarios in OPERA (multi-room bookings, routing, share-withs, night audit, folio settlements), • Translate UI actions into underlying data behaviour and lifecycle states, • Act as SME for OHIP REST & Streaming APIs, • Identify the correct endpoints and payloads for real-time and historical data, • Design logic for polling vs event-driven architectures (webhooks/streaming), • Handle rate limits, retries, and data consistency challenges, • Create detailed source-to-target mapping documentation, • Map OPERA data (via OHIP) into our Data Lake / Warehouse, • Ensure accuracy and consistency across all business scenarios, • Work closely with Product, Data Engineers, and Architects, • Validate data against real hotel workflows, • Ensure outputs support use cases like personalization and dynamic pricing Skills: Must-Have • 5+ years hands-on experience with OPERA PMS (v5.x and/or OPERA Cloud), • Deep knowledge of:, • Reservations & Front Desk, • Cashiering & Folios, • Profiles & Rate Management, • Night Audit processes, • Proven experience with OHIP (Oracle Hospitality Integration Platform), • Strong understanding of:, • REST APIs & JSON, • API testing tools (Postman or similar), • Ability to map API payloads back to real OPERA behaviour, • Experience building or supporting:, • Customer Data Platforms (CDPs), • Data Warehouses / Data Lakes, • Familiarity with modern data stacks (e.g., Databricks, Microsoft Fabric), • Experience working with hotel groups or hospitality SaaS platforms

We are seeking a warm, professional, and service-oriented Front of House Associate to be the first point of contact for members and guests at Knotel Old Sessions House. This role is key to creating an exceptional hospitality experience by ensuring a welcoming, polished, and supportive atmosphere. The ideal candidate is highly organized, detail-oriented, and passionate about delivering best-in-class service. Key Responsibilities: • Welcome and assist members, clients, and guests with professionalism and genuine hospitality., • Maintain the reception and common areas to the highest standard of cleanliness, organization, and presentation., • Anticipate and respond to member and guest needs, handling inquiries and requests with efficiency and care., • Support smooth daily operations by coordinating with internal teams and communicating member needs effectively., • Uphold Knotel’s hospitality culture by ensuring the space reflects the brand’s standards for ambience, staging, and amenities., • Manage front desk tasks, including check-ins, visitor registration, mail and package handling, and office supply inventory., • Assist with the coordination and execution of events, ensuring all details contribute to an excellent guest experience., • Gather and share member feedback to continuously improve the experience., • Stay informed about Knotel’s services, events, and offerings to provide accurate information and helpful recommendations., • Support colleagues and leadership as needed to ensure the smooth running of the House. Qualifications: • Experience in a hospitality, front desk, or customer-facing role (hotel, coworking, high-end retail, or similar environment preferred)., • Strong interpersonal and communication skills, with a warm, approachable demeanour., • Excellent organizational abilities and attention to detail., • Ability to multitask and remain composed in a fast-paced environment., • Tech-savvy; comfortable with Microsoft Office Suite and office systems., • Professional appearance and positive, proactive attitude., • Flexible and adaptable to changing needs and priorities. Benefits: • Competitive salary and benefits package., • Opportunities for professional growth and development., • A dynamic and collaborative work environment., • Access to networking events and industry-related activities., • The chance to be part of a vibrant and innovative company.

Join us as the Residence Director at the prestigious 1 Mayfair Residences by The Dorchester Collection. Consisting of 29 private luxury residences, the 1 Mayfair development will have a transformational effect on the Mayfair landscape, introducing a beautifully designed building with contextual architectural references throughout, and setting unseen benchmarks for new codes of luxury. This role will ensure that the exceptional amenities and private residences are operated to the highest standards of elegance and polished professionalism for which Dorchester Collection is world renowned, creating an address that is unrivalled in the London property market. At Dorchester Collection, recognised as one of The Sunday Times Top 10 Best Places to Work for 2024 and 2025, we continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success. We care about your career and are known for having the absolute best people in the industry. When you join us as a Director of 1 Mayfair Residences you start a unique opportunity to become celebrated as the very best in your field. You will learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story. What you'll do A day in the life of the Director of 1 Mayfair Residences demands a high level of energy. The individual needs to act in a consistent and thorough manner and demonstrate creativity and innovation to tackle daily adventures in a residence’s environment. The list below details the key responsibilities for the role: • Contributing to the processes and activities that create and promote the Dorchester Collection culture, values and bring the “We Care” Company Philosophy to life, ensuring our employees and residents receive nothing but the best experience., • Developing and nourishing Residents’ relations from property handover, moving in, day to day living and the management of all core services covered in the Residential Management Agreement with Dorchester Collection and the Owners Association Management Company., • Preparation and management of 1 Mayfair Residences Annual Budgets, all associated works for 1 Mayfair Residences Service Charge Budgets and associated tender contracts resourced as part of the budget., • Managing the team employed directly to run 1 Mayfair Residences, as well as the outsourced service providers employed to maintain the common areas and all services that fall within the scope of services., • Working in close synchronisation with The Dorchester Hotel management; General Manager, Director of People and Culture, Director of Front of House, Director of Security, Director of Engineering and Director of Finance, • Driving continuous improvement of our residents’ experience, enhancing the service proposition and efficiency of processes as well as driving key residence projects in support of our strategic priorities and business goals., • Responsible for overseeing the recruitment, training and retention of talent; leading and motivating the team towards an enhanced performance and achieving residents’ satisfaction and service., • Oversight and responsibility of emergency procedure (i.e. in case of fire) as defined in the Emergency Evacuation Operations Plan, • Developing and maintaining positive and productive service focused working relationships with residents and their guests as well as external potential perspective owners. Representing Dorchester Collection and become a point of contact within the residences, • Overseeing the regular physical assessment of the common areas of residences to raise and report any issue or defects to the development company, Caudwell, as per contract, • Ensuring an open communication between the development company, Caudwell, and the residents for any defects of the property as per contract., • Set up and demonstrate a complete understanding and residence’s policies and procedures and service standards., • Planning daily, weekly, monthly, and quarterly assignments and projects for all full-time employees., • Implementing control over department labour costs and control costs while ensuring that adequate staffing is available to provide five-star services., • Meeting with the Owners Association Management Company to follow up on direct and indirect owners’ requirements to ensure that the buildings are managed at the same level as at Dorchester Collection Hotel., • Comply with all statutory and company health & safety and security regulations., • Understand the Legal implications of a residential contract, including understanding property ownership, leasehold agreements, and the legal framework governing residential properties. This job description may be reviewed and updated regularly in accordance with the needs and objectives of the hotel and residences and Dorchester Collection. Full list of tasks will be discussed at the venue. What you'll bring Essential skills and experience • Previous experience as a Residence Director, with at least 2-3 years in a similar role overseeing luxury properties or equivalent experience in five star luxury hotels, UHNW private household setting, • Exceptional leadership skills and a customer-centric approach., • Proven experience managing luxury residential estates or high-end hospitality environments., • Excellent verbal and written communication skills., • Strong organisational and analytical skills., • Strong leadership skills and ability to lead and motivate high performing team., • Collaborative approach to teamwork, flexible working style and positive approach to change., • Excellent organisational, time management and decision-making skills., • Exceptional interpersonal skills and high degree of professionalism and creativity, • Ability to work independently to manage several projects simultaneously., • Experience in pre-opening process of similar luxury property is preferred, • Complex project management skills desirable What you'll get • Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year., • Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection: Enjoy Friends & Family stay discounts out hotels, Benefit from discounts at various high street and online shops., • Employee Perks: Enroll from day 1 into the our Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private medical health (BUPA), private financial advice, and Eye care vouchers., • Enhanced benefits: Enhance Maternity and Paternity pay, • Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 6. We collaborate with outstanding nationally recognised Apprenticeship providers., • Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations., • Well-being Support: Access immediate well-being advice alongside Bupa healthcare because we care about our employees. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need us to do anything to support you during your employment (such as software to support with reading and writing, breaking down instructions into clear steps, using different coloured backgrounds for documents and signs, fidget toys, standing desk), please speak to People & Culture team on 02073197011 or email so that we can discuss how we can support you through your employment.

The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations. The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Front Desk Manager is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team. This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house. Qualifications: • SHIPBOARD Employment type., • Must at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel or in a 4–5-star hotel experience., • Experience in handling 100+ guests in a 4–5-star hotel., • Experience in handling and supervising 30+ Team Members in Guest Services Department., • Must be willing to work under pressure, • Ability to speak additional languages such as Spanish, Italian, Portuguese, French or German preferred (Conversational Proficiency). Essential Duties & Responsibilities: • All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required., • Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike, • Executes the Ability to Resolve Issues vision in accordance with the current Standards of Excellence, holds accountability over all team development and performance opportunity, fosters healthy financial figures and guest satisfaction results., • Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis, • Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools, • Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations, • Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening

The Concierge owns the guest’s overall Group, Loyalty & Concierge Class experience, offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Concierge is the liaison between the Guest, Groups/Wedding/Events/Charter corporate teams, Loyalty Corporate teams and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations. The Concierge must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Concierge is held fully accountable for the quality of their groups and guests’ overall personalized experience. This individual will work in a team of Concierges who take full ownership and accountability for any concerns, questions and queries to the highest level of expectation. The Concierge provides a personalized guest service experience, where the anticipation of guests’ needs, and expectations are executed in a flawless timely manner Qualifications: • SHIPBOARD Employment type, • Ability to speak English clearly, distinctly and cordially with guests., • 2-3 yrs background experience as Front Desk/Receptionist in a 4 or 5 * Hotel., • Experience in handling different types of events with 80+ guests., • Guest services shipboard experience is an advantage. Essential duties and responsibilities: • Acts as primary contact, advocate and representative for all guests, with increased focus on the V.I.P list, Loyalty, Groups and Concierge Class, reacting efficiently and effectively to achieve impeccable results. Accountable owners of the seamless execution of all Group, Loyalty and Concierge events, their organization and the stakeholders who facilitate., • Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening, • Maintains the physical appearance and ambiance of the Concierge lounge, Loyalty Spaces and conference rooms and materials ensuring a clean organized, fully stocked, welcoming and luxury environment, • Maintains complete knowledge of all brand features, ship related information, revenue products, information, voyage/destination related information, guest information and preferences, • Coordinates guests’ special requests for personalized services, such as transportation, restaurant reservations, various activities and services, wine, spa, shore excursions, flowers, tailor service, and baby-sitting etc., • As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following WAYS philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.

If you’ve also worked in the following roles, we’d also like to hear from you: Front Desk Agent, Guest Services Assistant, Front Office Coordinator, Hotel Customer Service Advisor, Reception Administrator. Working as a Front Desk / Front of House Hotel Receptionist you will support communication

A historic hotel in New York is seeking a Front Desk Agent for seasonal employment to provide exceptional customer service, manage guest check-ins/outs, and handle reservations.

A historic hotel organization is seeking a Night Auditor for seasonal employment in the United Kingdom.This role requires strong customer service skills and accounting experience, with compensation starting at $18 per hour, potentially increasing based on experience.Responsibilities include managing

Front Desk Agent (The Athenaeum Hotel)/Seasonal Employment. Demonstrates thorough understanding of hotel equipment used at the front desk.

Previous hotel experience in a senior front office role and knowledge of Opera are required.

Hotel Receptionist / Customer Service Front of House / Front Desk. A great opportunity to join the company delivering excellent customer service, front desk support and administrative tasks in a busy hotel environment, using strong communication, organisation and multitasking skills.

A prominent hotel group is seeking a Night Receptionist for The Trafalgar St.This role is pivotal during the nighttime to ensure exceptional guest experiences through welcoming late arrivals and managing guest needs.The ideal candidate should possess strong communication skills and multitasking abil

Front Desk / Front of House Hotel Receptionist A great opportunity to join the company delivering excellent customer service, front desk support and administrative tasks in a busy hotel environment, using strong communication, organisation and multitasking skills. If you’ve also worked in the following roles, we’d also like to hear from you: Front Desk Agent, Guest Services Assistant, Front Office Coordinator, Hotel Customer Service Advisor, Reception Administrator Candidates will need to be available on a Full-Time, Permanent basis. SALARY: Competitive LOCATION: Central London (Zone 1) JOB TYPE: Full-Time, Permanent WORKING HOURS: up to 48 hours per week, morning and evening shifts including weekends – flexibility is required for both shifts with day/days off on rotation JOB OVERVIEW We have a fantastic new job opportunity for a Full-Time Front Desk / Front of House Hotel Receptionist to provide a welcoming, efficient service for guests while maintaining accurate records and supporting daily hotel operations. As a Front Desk / Front of House Hotel Receptionist you will handle guest enquiries, process reservations and ensure smooth check-ins and check-outs while delivering excellent customer service. Working as a Front Desk / Front of House Hotel Receptionist you will support communication across departments, promote hotel services and help maintain a well-organised and professional front office environment. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties and responsibilities as the Front Desk / Front of House Hotel Receptionist include: • Guest Welcome and Check-In: Greet guests, register arrivals, assign rooms and explain hotel facilities, • Customer Service Support: Respond to guest enquiries in a polite, efficient and professional manner, • Front Desk Administration: Maintain accurate guest records, update PMS systems and manage documentation securely, • Telephone Handling: Answer internal and external calls promptly and manage switchboard operations, • Reservations Management: Process bookings via telephone, email and in person, ensuring accuracy, • Billing and Payments: Post charges, process payments and ensure all financial transactions are correct, • End of Day Reporting: Prepare and submit daily reports and escalate any discrepancies, • Guest Communication: Relay messages and coordinate with departments to meet guest needs, • Upselling and Promotions: Promote hotel services and maximise occupancy and revenue opportunities, • Compliance and Safety: Follow procedures for health and safety, emergency response and data protection CANDIDATE REQUIREMENTS • Previous experience in a receptionist, front of house or customer service role, • Strong communication skills with a professional and friendly manner, • Excellent organisation skills and ability to multitask in a busy environment, • Experience with administrative tasks such as data entry, record keeping and correspondence, • Ability to use hotel systems, PMS systems or similar CRM/database systems, • Confident handling telephone enquiries and switchboard operations, • High level of attention to detail when managing bookings and financial transactions, • Ability to work flexible shifts including weekends and evenings, • A proactive approach with a focus on delivering excellent customer service, • Knowledge of local attractions and transport routes is advantageous HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14645 Full Time, Permanent Customer Service / Hospitality Jobs, Careers and Vacancies. Find a new job and work in Central London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | AWD-IN-SPJ

My client is seeking a hotel Reception Manager, to join a hotel in the Bromley area. We are seeking an experienced and guest-focused Reception Manager, to lead the Front Office team and oversee the daily operation of reception services. This role is pivotal in ensuring a seamless guest journey, from check-in to check-out, whilst maintaining the highest standards of service, professionalism, and efficiency. The ideal candidate will be a confident leader with excellent communication and organisational skills, capable of managing a team, resolving guest concerns, and driving service excellence. A strong understanding of front office systems, revenue awareness, and a proactive approach to problem-solving are essential. This is a hands on role to include, working both early and late shifts and weekends on a rota. As RECEPTION MANAGER, duties / responsibilities, consist of: * Oversee the daily operation of the reception desk, ensuring smooth and efficient service at all times. * Lead, motivate, and develop the Front Office team, including Receptionists and Night team. * Ensure a warm, professional welcome and departure experience for all guests. * Manage guest check-in, check-out, and reservation processes, ensuring accuracy and efficiency. * Handle guest enquiries, feedback, and complaints promptly and professionally, ensuring resolution and guest satisfaction. * Monitor room availability, occupancy levels, and coordinate closely with Housekeeping to optimise room readiness. * Ensure all front office systems and procedures are followed, including cash handling and billing accuracy. * Support reservation and revenue management strategies by maximising room sales, upselling, and promoting hotel services. * Assist with and review daily reports for departments where necessary * Maintain high standards of presentation, cleanliness, and organisation within the reception and lobby areas. * Conduct regular team meetings as well as regular team performance reviews to communicate operational updates and service expectations. * Ensure compliance with hotel policies, data protection regulations, and health & safety procedures. * Assist with recruitment, onboarding, and training of new front office team members. * Monitor team performance, attendance, and conduct appraisals in line with company procedures. * Work collaboratively with all departments to ensure a seamless and consistent guest experience. * Support the Night Audit process where required and ensure accurate end-of-day procedures. * Drive guest engagement, loyalty, and positive reviews through exceptional service delivery. * Perform additional duties as assigned by senior management including Duty Management shifts The salary for the role of Reception Manager, is given as £33,000 / per annum base salary, plus a quarterly incentive scheme in addition. A selection of other company benefits are available, including company benefit and free car parking. There is the possibility of temporary live-in accommodation for relocation if required. N.E. Recruitment is acting as an Employment Agency in relation to this vacancy Please send an up to date copy of your Curriculum Vitae. We look forward to receiving all applications however due to the high number of applications we are only able to contact candidates which closely match the level of skills and experience of the requirements of our clients. However for more information or opportunities please contact us or forward your cv for consideration. Candidates must be eligible to live and work in the UK

Assistant Reception Manager Needed for a Luxury Hotel Company- East Sussex Areas - Up To £30,000 + Live In + Benefits IMMEDIATE START An exciting opportunity has arisen for an experienced Hotel Assistant Reception Manager to join a luxury hotel company in the heart of Sussex. The client is proud of their strong customer relationships and friendly atmosphere and are looking for an experienced Hotel Reception Manager who can deliver on the upkeep on all aspects of front office. Due to the demand to servicing their discerning clients, they are looking for like-minded individuals who have worked in hotels with experience in hotel Reception management to join their team on a permanent basis. The Duties: Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone. Directs, plans and works with other managers Be able to analyse budgets, forecasting and expenditure & room occupancy along with the Reception Manager Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations are taken care of. Working closely with the housekeeping & other departments Have a good understanding about Opera PMS systems Also work as a Duty Manager in the absence of the General Manager Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel. Manages and keeps clear and comprehensive records of guest room bookings and all billings for accountability and future reference. Manages and maintains orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness. Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are attended to promptly Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction. The Ideal candidate will be: Experience in a similar hotel reception Supervisor/Management role within a hotel environment Must have a warm and engaging personality Conduct regular audits MUST have Opera experience Involved in appraisals and reviews with all staff members Must be able to drive MUST also have experience in Duty Management duties within hotels Able to communicate at all levels and give clear direction to the team Flexible to work various shifts Managing a small team Good computer skills Have a "can do" attitude Conducts regular front desk meetings Good telephone manners and is well groomed Be able to give verbal and written communication at all times Used to being on their feet Being proactive and being able to think on their feet Used to dealing with different types of clientele with customer service being the top priority The ideal candidate will have great organisational skills along with the passion and commitment in driving excellent service to the clientele and a proven track record within a Reception Management hotel environment. TPBN1_UKCT

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. LONDON MARRIOTT COUNTY HALL Embrace history and luxury at London Marriott Hotel County Hall, located in bustling South Bank, steps away from Westminster Bridge. Occupying London's former City Hall, our hotel embodies the city's storied history and quintessentially British spirit. A destination like no other. County Hall tucks inspiration around every corner. We relieve stressors and anticipate every need of our guests in this beautiful space steeped in heritage. Our Gillray's Steakhouse & Bar has won awards and is famous for its extensive selection of 100+ gins. Work in London's most photographed destination! POSITION SUMMARY We are looking for a passionate Duty Manager to join our wonderful team at London Marriott Hotel County Hall. You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what's possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott...Be you. The impact you'll make. First impressions are everything. And you'll set the tone for every guest's stay. With a genuinely warm welcome, you'll be ready with answers to any questions and happy to offer information about hotel services, facilities, and the local area. Anything to help make their visit that bit more special. Perks you deserve Personal coaching to support you in your day-to-day job and development and training opportunities. Special discounted rates for 9,000+ Marriott hotels worldwide for you, your family and friends. £5 breakfast when staying in most of our European hotels. 50% discount on Food & Beverage when dining in the hotel. Start with 28 holidays (Including Bank Holidays ) , then watch your time off grow- 1 extra day every work anniversary! Heavily discounted room rates for you & friends and family - why not, we are after all the largest hotel company in the world! 'Recommend a Friend' Incentive - Be rewarded for referring someone you know! Complimentary staff uniform dry cleaning - we do like to make an impression Complimentary meals on duty. What you'll do? Maintain a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. Communicate any variations to the established norms to the appropriate department in a timely manner. Strive to improve service performance. Emphasize guest satisfaction during all departmental meetings and focuses on continuous improvement. Intervene in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved. Empower employees to provide excellent customer service. Education & Experience High school diploma or GED; 4 years' experience in the guest services, front desk. 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years' experience in the guest services, front desk, housekeeping, or related professional area. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. TPBN1_UKCT

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. LONDON MARRIOTT HOTEL GROSVENOR SQUARE - PROUDLY MARRIOTT, UNIQUELY GROSVENOR SQUARE Experience 5-star service at the London Marriott Hotel Grosvenor Square. Perfectly situated in the upscale Mayfair neighbourhood, minutes from Oxford Street's world-class shopping, Hyde Park and iconic landmarks, our newly refurbished bedrooms and suites are elegantly furnished and feature marble bathrooms, signature bedding and deluxe amenities. Enjoy scenic views of Grosvenor Square or our private gardens; some suites boast balconies. Indulge in steakhouse dining at Gordon Ramsay Bar & Grill, or sample modern fare at Lucky Cat by Gordon Ramsay, an Asian Eating House and vibrant late-night lounge. Unwind with a craft cocktail after an exciting day in Mayfair, London at our hotel's 1920's-inspired award-winning speakeasy bar, The Luggage Room. Discover 12,109 square feet of high-tech, recently renovated venue space at our hotel; our grand ballroom is imbued with natural daylight, making it ideal for business or social gatherings. The London Marriott Hotel Grosvenor Square can't wait to welcome you to Mayfair. We are part of Marriott International, the world's leading, award winning, hospitality company with more than 7,000 properties across 130 countries and territories worldwide. Begin your career journey with Marriott. Your 5-star experience awaits. We are now recruiting for a dynamic and passionate Senior Groups and Events Manager Fixed Term Maternity Cover to join our magnificent five-star, luxury hotel. Have fun working alongside an award-winning team and enjoy a world where career progression opportunities and world class training is available to you. We enjoy crafting bespoke journeys for you. ARE YOU ELIGIBLE TO WORK IN THE UK? A points-based immigration system affecting the eligibility to apply to work in the UK has been introduced from 01 January 2022. Applicants with Irish citizenship, an indefinite leave to enter the UK or an indefinite leave to remain in the UK are eligible to work in the UK including EU citizens who already lived in the UK by 31 December 2020. Please refer to the Home Office website for more details. You can also prove your right to work to employers by visiting the GOV.UK website. JOB SUMMARY Prepares all event documentation and coordinates with Sales, property departments and customers to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events. This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner's primary contact (following turnover) on property and is responsible for his/her experience. CANDIDATE PROFILE Education and Experience * High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. OR * 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required. WHAT WE CAN OFFER YOU Step into a world of opportunity with an award-winning international brand that truly values who you are. As part of Marriott International, the world's largest hospitality family, you'll discover endless possibilities to grow, connect, and shine. We believe in celebrating individuality and helping you reach your full potential. Enjoy fabulous, flexible benefits designed to support your well-being-both inside and outside of work. At Marriott, the sky isn't the limit-it's just the beginning. FINANCIAL WELLNESS * Competitive salary package * 31 days holiday including bank holidays increasing to a maximum of 35 days * Attractive quarterly bonus plan * Accommodation Service Charge upon successful completion of probation * Season ticket loans * Discounted room rates for you & friends and family - why not, we are after all the largest hotel company in the world! * Recommend a friend scheme * Complimentary dry cleaning - we do like to make an impression! * Enhanced management pension scheme to help you save for the future * Life assurance x 3 salary * Competitive car lease schemes * Access to major high street discounts so you can treat your friends and family CAREER GROWTH AND PROFESSIONAL ADVANCEMENT * World-class international career opportunities within Marriott hotels tailored to your specific needs * Professional learning and development opportunities - because a fulfilling career is so much more rewarding * Tuition aid * Unlock access to world-class trainers and elevate your potential * Exclusive access to the world's leading management minds * Corndel management development programmes HEALTH, WELLBEING AND SOCIAL IMPACT * Complimentary meals on duty * Complimentary private medical via AXA * Flu vaccinations * Complimentary use of the Gym - because your wellbeing is important * Eye care vouchers * Cycle to work scheme * Creative workshops * Support volunteer programmes like Magic Breakfast * Community activities like canal cleaning, volunteering at farms, plogging and much more * Plant a tree RECOGNITION AND THE SOCIAL SCENE * Annual parties, Christmas lunches, summer BBQ's and Easter celebrations * Length of service rewards and invitations to recognition events * Monthly/yearly recognition schemes * Discount in Gordon Ramsay's Bar & Grill and The Lucky Cat * Recognising personal milestones - new baby, wedding, birthdays and anniversaries * Retirement parties At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. #LIonsite TPBN1_UKCT