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Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. Key Responsibilities • Address and resolve non-major incidents and service requests, logging all activity in ServiceNow, • Deliver excellent customer service and professional support, • Escalate or reassign unresolved incidents to appropriate teams, • Analyse and resolve hardware/software issues using standard tools and methods, • Document case details clearly in ServiceNow, including steps taken and customer impact, • Meet/exceed defined performance metrics including CSat and QA standards, • Continuously build knowledge of company-specific products and services, • Create/update knowledge articles to support First Call Resolution and self-service, • Participate in after-hours and on-call rotations to ensure 24/7 support coverage, • Good experience in a Service Desk or similar IT support environment, • Experience using ServiceNow ITSM workflows, • Strong customer service, listening, and communication skills, • Bilingual - English and French or Swedish (required), • Detail-oriented with solid judgment and initiative, • Ability to troubleshoot and resolve technical issues independently, • Knowledge of Microsoft Office365 and standard network tools, • Ability to work remotely and as part of a team, • Degree or equivalent experience preferred, • ITIL V4 / ITSM certification preferred, • AWS and Microsoft MCSE certifications are a plus, • Proficient in Microsoft Office365

Level 2 Field Support/Service Desk Engineer 6 Month contract initially Based: London - F/T onsite Rate: Market rates (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed.A progressive org

It includes people management responsibilities for the Service Delivery staff in EMEA West, who form part of the Global Service Desk and regional on-site teams, via direct management of the Service Desk Team Leaders in this region. This position will be responsible for consolidating the EMEA West On

Field Service Engineer responsibilities will include:. Barron McCann Ltd is an independent IT Service provider offering a range of award-winning EPoS & IT support services from help desk through to rapid response on-site repair and maintenance; our customers are some of the most prestigious name

The purpose of this role is to provide service delivery to clients across the International People Solutions practice. Responsible for leading our larger, complex, SME international benefits accounts, and working closely with our sales team on the onboarding of new clients and prospects. Key tasks and duties are summarised below and are largely around becoming a rounded consultant with a focus on effectively delivering to clients, managing workload effectively and developing yourself and other members of the team to add value – including making connections across the business and accessing resources to solve problems. Key Tasks & Duties CLIENT FOCUS/MANAGEMENT • Lead Lockton’s larger, more complex SME accounts including the preparation of client deliverables and materials across the range of international benefit propositions and services., • Work closely with our sales team on the onboarding of new clients, • Understand the “why” (the reason) for the work being needed and delivered to a client., • Work with client team members in directing, addressing, and resolving client queries issues about global benefit issues. CLIENT DELIVERY • Monitor the tracking of renewals, production of renewal reports, maintaining client files, populating, and maintaining activity/issues trackers., • Own and coordinate membership changes, queries, and the tracking of invoices for clients., • Produce drafts of meeting agendas and meeting minutes/actions., • Responsible for a portfolio of SME clients, acting as the lead consultant managing all client activity., • Support client-facing technology tools by adding new users and providing basic troubleshooting., • Understand the client engagement and manage any budgets/other metrics through effective project tracking., • Ensure adherence with any Lockton processes to ensure compliance and risk management of delivery e.g. data protection process, maintaining audit trails. MAKING EFFECTIVE CONNECTIONS • Develop networks with the Lockton Global Partner offices, peers, and other business service groups (IT, Office Services, Information Processing, Accounting, local offices, etc.) to progress various tasks using a partnership approach that facilitates high-quality results and process workflow., • Form relationships with key international carriers to build knowledge and understanding of each proposition., • Proactively work with the Broking Desk to ensure client renewals are managed effectively and delivered on time. NEW BUSINESS • Support with new business opportunities including RFP responses., • Ownership for pricing and scoping of small-medium sized projects, • Upselling and cross-selling relevant lines of business where appropriate MANAGING SELF & DEVELOPMENT • Effective email management to keep on top of tasks and issues., • Coordinate meetings, calls and other events including arranging the technology and structure., • Lead internal calls and attend client calls where appropriate., • Undertake relevant training to develop skills and knowledge to apply to clients and the wider business., • Understand and undertake research as needed for internal and client use. Make use of various Lockton resources, internet research, accessing trade publications, and on occasion foreign-language sourced documents., • Finding and implementing improvements to team efficiency Experience, Skills & Knowledge Desired skills & knowledge: • Bachelor's degree and/or experience in a role which reflects the skills and client management experience which will be transferred to the world of International Benefits, • Extensive experience in the insurance/employee benefits sector, • Have completed training courses/qualifications in core areas such as insurance, international benefits (IEBA), HR or another related discipline, • Experienced with basic computer skills & packages including Microsoft applications – Teams, Word, Excel, PowerPoint, • Strong client focus with the ability to develop positive relationships with team members and external contacts, • Can work well in a fast-paced environment with multiple workstreams and able to achieve and manage timescales for delivery, • Effective written and verbal communication skills and comfort collaborating with colleagues in both an office and a virtual environment, • Excellent organizational skills and the ability to multi-task effectively, • Ability to solve problems and cope with challenges. Further experience, skills, or knowledge • Relevant corporate & client management experience, • Fluency or professional proficiency in a foreign language is often helpful, • Any other professional qualifications or training are also an advantage, • Experience working or living abroad is helpful although not required.

Blue Legal are partnering with a leading international law firm who are recruiting for a Pitching Systems Manager to join their London office. The role leads the development, optimisation and governance of the firm’s pitching systems and data processes, ensuring they are embedded, efficient and continuously improved. The Responsibilities: • Acts as Business Asset Owner for Foundation and QorusDocs, leading system vision, alignment with firm strategy, and oversight of service enhancements and integrations (e.g., FPMS, CV module, external website)., • Champions the Pitching Centre of Excellence across Business Development (BD), Compliance, IT, Finance, and other internal teams, driving system adoption, innovation, and collaboration globally., • Ensures accuracy, usability, and integrity of data across credentials systems, pitch content libraries, and directories, enabling effective pitch delivery and content reuse., • Leads user interface management, workflow design, and vendor relationships to optimise system performance, connectivity, and overall user experience., • Develops and delivers training and communication to embed best practices, promote adoption, and support change management across the firm’s global offices., • Oversees global support operations including incident management, user provisioning, system synchronisation, and service desk queue management (e.g., ServiceNow)., • Manages firmwide directories and awards processes, ensuring accurate information flow into pitching systems and leveraging this content effectively., • Drives improvements in credentials and pitch data processes, maintains process documentation, and provides regular reporting and insights to senior stakeholders. The Candidate: • Strong background in data processes, system optimisation, database management, and infrastructure, with proven project management skills to deliver system improvements on time and within scope., • Effective at building relationships across all levels, including IT teams, vendors, and global stakeholders, with excellent communication and stakeholder engagement capabilities., • Skilled in training, coaching, and supporting users to adopt new systems and processes Please note: Due to the specific sectors we work in, only candidates with valid work experience in a Law Firm, Accountancy Firm, Management Consultancy, Property/Construction Firm, Financial Services Firm or a high profile relevant Association or Agency will be considered. We regret that our clients will not accept applications outside of these areas.

Recruitment Resourcer / Account Executive – Hospitality Recruitment Location: London Salary: Competitive + Uncapped Commission - OTE £45K Are you passionate about hospitality but tired of the late nights, split shifts, and weekend marathons? Do you want to continue contributing to the industry but in a role that offers better work-life balance, values your expertise, and lets you take your career to the next level? If so, we have the perfect opportunity for you. We are looking for a driven, hospitality-savvy professional who understands the inner workings of the industry — someone who knows exactly what it takes to run a seamless service, assemble a well-trained kitchen, and deliver exceptional guest experiences. In this Account Manager role in Hospitality Recruitment, you’ll leverage that hands-on expertise to help hotels, restaurants, and venues build high-performing teams that are as passionate about hospitality as you are. What You’ll Do: • Leverage your industry knowledge: Use your insight into hospitality to identify the best talent and match them to roles that align with their strengths and aspirations., • Conduct interviews with precision: Screen, interview, and vet candidates with an eye for the details that make them stand out. You’ll know what to look for and what questions to ask, having been in their shoes yourself., • Build long-term relationships: Establish yourself as a trusted partner for clients, becoming their go-to resource for staffing needs. Create and nurture meaningful, lasting connections., • Grow a successful recruitment desk: Focus on making high-quality placements, delivering top-tier service, and maintaining a strong reputation for excellence. What We’re Looking For: • A background in hospitality: Whether you’ve worked front-of-house, back-of-house, or in hospitality recruitment, your understanding of the industry will be key to your success., • Strong vetting and interviewing skills: You know what makes a great candidate and what qualities are necessary for excelling in hospitality roles., • Relationship-building skills: You excel in building rapport with clients and candidates alike, understanding their needs and delivering personalized solutions., • Drive and energy: You have the motivation to push forward in a competitive industry, with a passion for recruitment that allows you to thrive — without sacrificing your personal time. What You’ll Get: • Work-life balance: Say goodbye to late shifts, split shifts, and weekend marathons. Enjoy your evenings and weekends off while still working in a dynamic and exciting industry., • Personal Service Level Agreement (PSL) Account: A dedicated account to develop, nurture, and grow as you build strong partnerships with clients., • Competitive salary + uncapped commission: Enjoy a generous salary structure with the potential for significant earnings, based on performance., • Opportunity for growth: Shape and develop a hospitality desk that aligns with your strengths and interests., • Supportive team environment: Join a fun, collaborative team that shares your passion for hospitality and recruitment. Ready for a Change? If you're ready to transition out of the late-night grind of hospitality but still want to contribute to the industry you love, this is the perfect next step in your career. Come join a team that understands the value of your expertise, gives you the flexibility you deserve, and offers the potential for professional growth in a fulfilling and rewarding role. Apply today and take your career in hospitality recruitment to the next level!

Service Desk Coordinator – London (W1) (£35,000 - £40,000 + benefits) Looking for your next career move in a dynamic service environment? Join a team where organisation meets innovation - your coordination skills can shape world-class service experiences. We’re seeking a highly organised Service Desk Coordinator to join our Client’s busy Concierge team. In this role, you’ll be the backbone of client support — managing service tickets, scheduling engineers, and ensuring every client receives exceptional aftercare. What you’ll do • Manage and allocate service tickets via phone and email, • Schedule and coordinate engineers across multiple client sites, • Maintain clear client communication throughout the support process, • Oversee CRM updates and ensure accurate project documentation, • Strong admin & coordination skills in a fast-paced service environment, • Excellent communicator with a professional telephone manner, • Confident multitasker with great attention to detail, • IT-literate (Microsoft Office & ticketing systems), • Competitive salary + benefits, • 23 days holiday + bank holidays + your birthday off, • Company pension, • Regular social events, • Ongoing training & development, • 37.5-hour working week

MAIN PURPOSE OF JOB To deliver day-to-day IT Business as Usual (BAU) support services and assist Senior Support Technicians in impro. Take part in a Service Desk rota, with occasional remote support from home. What We're Looking For A proactive team player with a passion for IT support and con

IT Service Desk Manager (12-Month Fixed-Term Contract)Role SummaryA London Market insurance business is seeking an experienced IT Service Desk Manager to lead day-to-day IT operations on a 12-month fixed-term contract. This role oversees the IT Service Desk, ensuring high-quality support, system rel

We are seeking a proactive and customer-focused Service Desk Analyst to join our IT team.You’ll be the first point of contact for all IT-related queries, delivering technical support and troubleshooting across a range of systems — with a strong emphasis on Windows OS and Active Directory.Provid

Freightserve recruitment are looking for a IT Technician for a well-established IT Company. Backed by Company's Service Desk and IT Director, you’ll handle daily tickets, routine maintenance, and small improvements, and liaise with staff at all levels. Resolve classroom and staff issues within SLA

Service Desk Engineer£30,000 - £37,000 plus benefits including IT training and certificationsLondon, NW1.Key Words: IT Support, MSP, Managed Services, IT Managed Services, 1 st Line, 2 nd line, Service Desk, Helpdesk, Help Desk, PC, Mac, Active Directory, Cloud, Office 365, Server, Azure.Do you wa

Deliver 1st & 2nd line IT support, including Windows, Macs, printers, whiteboards/Smartboards, IP telephony, and Wi-Fi. Cover the IT Service Desk and provide project support when required. Excellent communication and customer service skills, with the ability to support non-technical users.

Familiarity with the Atlassian Suite (a plus). Essential soft skills: customer service abilities, able to support multiple clients/tasks at once, troubleshooting abilities. IT Skills: Solid knowledge and troubleshooting abilities for hardware and software (Windows environment).

You will be an IT service Desk analyst, with a positive approach and a 'can do' attitude. This is a unique opportunity that will enable you to progress your career within a dynamic, forward thinking and exciting group of businesses as it enters a new period of extensive growth and expansion in the U

West Ham United FC is expanding its IT team and we’re on the lookout for a dedicated IT Service Desk Analyst to join us on our journey. The club has received the Premier League Equality, Diversity and Inclusion Standard at Advanced level, recognising ongoing dedication to equality, diversity and i

As a Senior IT Support Analyst, you will play a critical role in ensuring seamless day-to-day technology operations, providing both remote and on-site support, and coordinating external engineers where required. Point of Sale (POS) systems through:. Proven experience in IT Service Desk or customer-f

As part of the TechOps Operations team, you will have the opportunity to work in various areas, including IT Service Management (such as Incident, Change, Knowledge, Problem and Asset Management), Continuous Improvement, ServiceNow, IT Service Desk, Managed Service Providers and Infrastructure Opera

The IT service desk is an integral part of the System1 business and acts as the gateway for IT users to engage with the IT department. Performing service requests raised to the team including accounts set up, software installations, and physical desk moves. Achieve an SLA target of 85% for tickets t

A GLOBAL LEADING ASSET MANAGER WITH A DIVERSE & INCLUSIVE CULTURE.As the Global Asset Management business of Prudential, we’re always looking for ways to improve financial services.We’re passionate about making a meaningful impact - touching the lives of millions and solving financial challenges

Previous experience in a 1st Line/Service Desk or IT Support role. We are seeking a proactive and customer-focused Service Desk Analyst to join our IT team. Youll be the first point of contact for all IT-related queries, delivering technical support and troubleshooting across a range of systems with

Proven work experience in an IT helpdesk / IT support or similar role would be beneficial. We are searching for an IT helpdesk or support assistant to join our IT service desk team to support increased demand. From iconic landmarks to critical infrastructure, we drive innovation, sustainability and

We are seeking an IT Support Engineer to help us grow our IT environment. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Proven ability to prioritise and manage multiple high-priority tasks simultaneously.

A GLOBAL LEADING ASSET MANAGER WITH A DIVERSE & INCLUSIVE CULTURE**As the Global Asset Management business of Prudential, we’re always looking for ways to improve financial services.We’re passionate about making a meaningful impact - touching the lives of millions and solving financial challenge

Senior Service Desk Analyst – Epsom / Hybrid. Are you ready to take the next step in your IT support career? We’re looking for a passionate, proactive, and technically skilled Senior Service Desk Analyst to join our team in Epsom (with hybrid working options).

Other roles include Data Center Technician, IT Support Engineer, and Service Desk Technician. Analyse, design, & deliver effective tech solutions, bridging user needs & technical expertise. Tasks vary depending on project needs, ranging from very technical to more analytical, business, or user-focus

Job Title: Service Desk Analyst. Experience with IT Ticketing Systems. Product Support Specialist - Institutions in London.

At Ascot Lloyd an IT Service Desk Analyst is the first point of contact for our business users regarding IT matters and plays a crucial role in the department, providing the first and second line of technical support and service, ensuring users’ technical issues are resolved promptly and effective

The Technology Service Desk Analyst will work in a busy environment at Foster + Partners providing 1st line IT support and guidance to internal customers via telephone, email and face to face.

We are seeking a Service Desk Analyst who will serve as the first point of contact for customers reporting IT issues. Service Desk Analyst (1st Line) - Contract. Act as the first point of contact for customers via telephone, email, and the customer portal.

Manage day-to-day IT service delivery across Service Desk, infrastructure, and networking. Proven experience leading a multi-site IT Service Desk or enterprise support function. At Moore Kingston Smith, we believe outstanding client service starts with brilliant people.

We provide end-to-end IT solutions and services including Applications services, Data & Analytics services, AI/ML Technologies and Professional services in the UK and EU market. Resource will be a part of general operations of service desk and will be cross leveraged to any of the contact modalities

Previous experience in a helpdesk, service desk, or administration role. We’re seeking a highly organised and proactive Helpdesk Administrator or Service Desk Coordinator to join a dynamic, fast-paced IT Support Firm in the heart of London. Log and monitor helpdesk requests using the internal tick

Deskside Support 2nd Line Engineer (onsite) - London Bridge.Working pattern: 5 days onsite (shift patterns).We are recruiting for a Field Technical Services (FTS) Engineer to support our UK business.As an FTS Engineer, you will be the first point of contact for all IT Service Desk logged Incidents a

The ideal candidate will serve as the first point of contact for customers reporting IT issues, delivering an exceptional standard of customer service, ensuring every query is logged, tracked, and resolved efficiently. Service Desk Analyst (1st Line) - Contract. Act as the first point of contact for

To remain focused on providing a quality service with the team and IT, promoting the main objective which is to support the Trust in providing quality care to its patients. Responsible for answering telephone calls on the IT Service Desk, recording of all incidents and requests with the appropriate

A successful candidate will be the first point of contact for all user IT related issues, answering incoming calls, emails, self-serve calls and handling them within agreed KPIs to ensure that the Service Desk delivers a service in line with agreed SLA's, whilst maintaining a high level of Customer

An understanding of IT service management best practices, focusing on delivering quality IT services. A Level One Engineer in a Service Desk role is typically an entry-level position in IT support. This role involves providing basic technical support to end-users, resolving common issues, and escala

Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data Centres, End User Computing, Service Desk

In October 2023, West Ham United was awarded the Advanced level of the Premier League Equality, Diversity and Inclusion Standard, recognising the Club's ongoing dedication and commitment to equality, diversity and inclusion (EDI). The successful candidate must demonstrate a strong commitment to equi

Polish Technical Service Desk Analyst - IT Service Desk MSP Peterborough Full time - 37. Hourly rate £16:00 PAYEWe have a great opportunity for fluent Polish and English speakers to join a large IT organisation based in Hampton, Peterborough. The successful candidate will join a large team, working

Air IT are equal opportunities employers, who value diversity and are strongly committed to providing equal employment opportunities for all and so please let us know if you require any reasonable adjustments at any point in the recruitment process. Excited for our future, we’ve got a great missio

Ensuring all actions are logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests. System monitoring, error logging, fault-tracking + IT incident management to ensure maximum service availability. IT asset tracking, service provisioning + managing IT accounts

We are seeking an experienced and proactive Senior Service Desk Analyst to manage the daily operations of a busy Service Desk. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy. Experience in a busy enterprise-level IT Service Desk environment.

Support and troubleshooting include MS Office 2016 - O365 suites, Commvault, Cisco products (Jabber, WebEx, AnyConnect VPN, Call Manager CUCM), JAMF (Mac deployment), Active Directory, Shared drive/folder permissions, BitLocker MBAM, GoTo Rescue, SCCM, video & audio conferencing administration, Appl

Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with d

As the Service Desk Analyst, you will be working on a very busy service desk where good communication skills are vital. The Service Desk Analyst will be on an initial 2-3 month contract. Previous experience of a busy service desk.