Trabajos it service desk en LondonCrear alertas

An established MSP with an impressive client portfolio is looking for a talented IT Service Desk / Helpdesk Analyst to join their team based in Central London - at least 3 days per week in the office. This will be a contract position initially for 2 months and inside IR35.The successful candidate will be tasked with logging and resolving a wide variety of 1st & 2nd line technical tickets for an established client base. Duties will include resolving basic queries such as onboarding / offboarding and permissions up to deployments, networking, security, liaising with 3 rd parties as well as some project work with senior Engineers.We are looking for a candidate with proven helpdesk / service desk experience, ideally in an MSP supporting multiple clients – logging tickets with a high-resolution rate. Some exposure to project work including office relocations, data migrations, booking couriers for client equipment. It is essential to have broad technical knowledge of a wide range of solutions such as ConnectWise, RMM systems (Asio / Addigy), Mac & Windows OS, Active Directory / Azure Active Directory, Virtual machines (Oracle & Hyper-V), Mac & Windows hardware build / deployment, printers / peripherals, cloud services (Microsoft 365, Google Workspace, Dropbox), Microsoft MDM Software (Intune, Addigy, Jamf, Apple Business Manager), Encryption (Bitlocker & FileVault), 2 factor authentication solutions (Duo, Google, Microsoft 365), Anti-virus deployments (Webroot & SentinelOne), email filtering (Proofpoint, Mimecast, Mesh) as well as general networking (IPv4 & DNS). The ideal candidate will also be an IT graduate or have a relevant industry certification (ITIL, MTA, MCSA, MCSE, CCNA or similar), although these are not essential.This IT Service Desk / Helpdesk Analyst role is paying up to £25 per hour depending on experience.

Employer description: Hertsmere Borough Council is responsible for providing services including benefits, car parking, community safety, elections, environmental health, housing needs, leisure and parks, licensing, planning, street cleaning and waste collections. We have a busy in-house IT department providing a comprehensive range of services to all of our departments. Overview: As our apprentice you will be required to provide technical and service support to IT clients, using the ITIL principles of service operation, including incident management, problem solving, assisting in maintaining the IT knowledge base and dealing with service requests from clients. You will ensure that all college and workplace assessments are kept up to date and deadlines for completion are met. At the end of the initial 17 month contract you will achieve the Level 3 qualification. You will be assigned a mentor who will provide support not only with day to day activities related to the role but also with the course work associated with the apprenticeship. Responsibilities: • To provide technical and service support to IDS clients, using the ITIL principles of Service Operation., • Incident Management: Restoration of normal service as soon as possible with minimal disruption to the client and the business., • Service Requests: A service request from a client could be for information, advice, standard change or access to an IT service., • Service Provision: Supporting and ensuring technology is kept working and supported in a range of areas such as meeting rooms, chambers, across the whole operation and associated sites., • Able to effectively liaise with customers, colleagues, outside bodies and councillors, in writing, by telephone and face to face., • Able to self-motivate and work with limited day to day supervision., • Strives to produce written work of a high quality with a good attention to detail., • Able to use all Microsoft Office systems to a good standard., • Able to quickly grasp the use of specialised computer packages., • Assesses and handles risk effectively., • Able to plan and prioritise to meet statutory and organisational deadlines., • Takes ownership of problems., • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject, • GCSE Maths and English (or equivalents) at grades 3+ (D or above) If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 36 hours per week. Benefits: • Flexible working hours (including home working)., • Free car parking., • Free use of leisure facilities., • Cycle scheme., • Season ticket loans., • Access to a large staff roof garden., • 26 – 31 days annual leave (depending on the length of Local Government Service) plus one floating day per annum. 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

1st Line IT Support Engineer Location: North West London - close to Stonebridge Park StationSalary: £26,500Hours: Monday–Friday, 08:30–17:30Department: IT Overview My client is seeking a proactive and customer-focused 1st Line IT Support Engineer to join their growing team. This role is ideal for someone looking to build on their technical foundations within a fast-paced environment, supporting both on-site and remote users across 7 UK locations. You will work closely with the IT Manager, delivering high-quality technical support, resolving user issues, and supporting the stability of a Windows-based infrastructure. This is an excellent opportunity for an IT graduate or an early-career engineer looking to further develop their skills across Microsoft, networking, and server technologies. Key Responsibilities • Provide 1st line support for service requests, incidents, monitoring tasks, and daily checks within agreed SLAs, • Manage and resolve service desk tickets, escalating to 2nd/3rd line when necessary, • Support service desk processes including Joiners, Movers, and Leavers, • Deliver excellent customer service to all users across the organisation, • Identify opportunities to enhance IT services, tools, and internal processes, • Drive improvements to user experience and service desk performance, • Assist the wider service desk team with troubleshooting, analysis, and issue resolution, • Support end-user training on key platforms and technologies, • Maintain accurate stock levels and asset inventories, • Share updates with the wider team on changes, maintenance, known issues, and new services Essential Skills & Experience • Experience supporting end users within an IT environment, • Azure and on-prem Active Directory administration, • Windows 10/11 operating system support, • Microsoft 365 / Office 365 user administration, • Understanding of LAN/WAN networking, TCP/IP, DNS, VPN, • Experience using an incident/request helpdesk management system, • Hardware and software asset management, • Strong troubleshooting and problem-solving skills, • Right to work in the UK

Senior Second Line IT Support Technician – macOS focused role?? Mainly home working| ?? Up to £39,000 | �? Mainly remote with some London office presenceRole OverviewSeeking an experienced macOS focused Second Line IT Support Technician to join a busy Support Desk team. This is a customer-facing, technically hands-on role, primarily remote, supporting a diverse client base across Apple and Microsoft environments.The successful candidate will act as an escalation point from First Line Support, deliver advanced troubleshooting, and support customer on-boarding/off-boarding and system maintenance. The role suits someone with strong Apple expertise, excellent customer service skills, and experience working in a fast-paced environment.You will need solid experience providing macOS support on a busy Helpdesk.You will be working remotely but some office on-site support required too in London. This is as required but the role will mainly be working remotely.Key Responsibilities • Provide second-line technical support via remote tools, email, and telephony, • Act as an escalation point for First Line Support, managing complex incidents end to end, • Troubleshoot and resolve hardware, software, and network issues, • Perform user on-boarding and off-boarding across multiple platforms, • Maintain accurate ticketing and technical documentation, • Work closely with Support Desk Manager and other team members, • Identify and contribute to process and service improvementsTechnical EnvironmentStrong experience is expected in Apple-centric environments, alongside exposure to:, • macOS, iOS, Apple Business Manager, • Windows, Windows Server, Active Directory, • Microsoft 365, Azure, • Google Workspace / Google Cloud, • Cisco Meraki, • JAMF, Kandji, JumpCloud, • Synology, • Adobe Creative CloudCandidate Profile, • Proven experience in First-line and Second-Line IT Support, supporting Apple laptops and macOS focused environments, • Strong working knowledge of macOS and Windows, • Confident troubleshooting across desktop, server, and networking environments, • Excellent customer-facing and written and verbal communication skills, • Able to work independently and as part of a support team, • ITIL or similar service management experience desirable, • Degree in IT or related discipline preferred but not essentialWorking Model, • Primarily remote, with customer interaction via remote support tools, • Dedicated home office required, • Hybrid working anticipated, with occasional working in Central London officePackage, • Salary up to £38,000 per annum, • Pension (after 3 months), • Private healthcare (after 6 months), • Staff discounts, • Apple laptop provided, • Training and professional development opportunities, • Birthday leaveEligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.

We are seeking a knowledgeable and proactive Service Desk Engineer to join the technology department within the financial services industry. The role is based in London and will focus on delivering efficient IT support and maintaining system reliability. Client Details This organisation is a prominent player in the financial services industry with a well-established presence in London. It operates as part of a large organisation, offering a professional environment and opportunities for career growth. Description • Provide first-line IT support and resolve technical issues promptly., • Monitor and maintain IT systems to ensure optimal performance and availability., • Assist in the setup, configuration, and maintenance of hardware and software., • Collaborate with other departments to address IT-related requests effectively., • Maintain accurate records of incidents and resolutions using the service desk system., • Escalate unresolved issues to higher-level support teams when necessary., • Contribute to the development of IT policies and procedures. A successful Service Desk Engineer should have: • Relevant qualifications in information technology or a related field., • Experience in providing IT support within the financial services industry., • Strong troubleshooting and problem-solving skills., • Knowledge of hardware and software installation and maintenance., • Ability to work independently and manage multiple tasks efficiently., • Clear communication skills to assist users effectively., • Competitive salary ranging from £54,000 to £66,000 per annum., • Permanent position within the financial services industry., • Opportunity to work in a large organisation in London., • Supportive and professional working environment.

This position presents an outstanding opportunity for you to contribute within a knowledgeable and supportive environment where your technical acumen and interpersonal abilities will be highly esteemed. A collaborative setting, this appointment offers an ideal platform for your continued growth within a respected institution. IT HELPDESK SUPPORT Salary: £220/PD PAYELocation: London This position presents an outstanding opportunity for you to contribute within a knowledgeable and supportive environment where your technical acumen and interpersonal abilities will be highly esteemed. A collaborative setting, this appointment offers an ideal platform for your continued growth within a respected institution. What you'll do: In the capacity of IT Helpdesk Support, you will assume a pivotal function in safeguarding the uninterrupted operation of all installed application hardware and software products. Your daily undertakings will encompass responding efficiently to user enquiries via telephone, offering expert guidance and resolutions that foster optimal customer satisfaction. You will alternate between designated shifts alongside a committed team, thereby ensuring continuous IT support coverage throughout the organisation. By leveraging advanced network management tools, you will proactively oversee system performance and address LAN-related matters before they affect users. Your dedication to clear communication will facilitate effective change management processes whilst your meticulous attention ensures all incidents are thoroughly tracked from inception through resolution. Success in this role is predicated upon your ability to collaborate harmoniously with colleagues, escalate complex issues judiciously, maintain comprehensive documentation in accordance with company standards, and consistently deliver exemplary support that upholds the organisation's reputation for excellence. What you bring:* Demonstrated experience in providing first-line IT helpdesk support within a large-scale or corporate environment where teamwork is paramount.* Proven ability to interpret technical enquiries accurately and resolve them efficiently using refined problem-solving skills in a collaborative context.* Familiarity with help desk network management tools for monitoring LAN-related end user concerns is highly desirable.* Excellent verbal communication skills with the capacity to adapt messaging appropriately for varied audiences whilst remaining polite and considerate at all times.* Experience working within structured shift patterns or willingness to participate in rotating shifts as part of a supportive team ethos.* Ability to adhere rigorously to established methodologies, standards, policies, and procedures with scrupulous attention when documenting incidents or changes.* Track record of escalating unresolved or complex issues appropriately according to organisational protocols in order to preserve service quality.* Commitment to delivering cost-effective solutions that prioritise customer satisfaction without compromising on quality or compliance requirements.* Willingness to contribute constructive feedback and ideas aimed at continually enhancing performance within an inclusive team environment. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Job Advert: First Line Support Technician (Level 1 IT Support) Job Title: First Line Support Technician / Helpdesk Technician (Level 1) Location: Office-based in Hook Salary: Competitive – £26,000 – £30,000 per annum (depending on experience) + benefits Job Type: Permanent, Full-time (Possible shift patterns in some environments) Company Overview [Company Name] is a dynamic organisation delivering reliable IT services to our internal teams and clients. We use HaloITSM as our primary helpdesk and ITSM platform – an intuitive, ITIL-aligned tool that empowers fast incident management, SLA tracking, and efficient service delivery. We're looking for a motivated First Line Support Technician to join our team and be the first point of contact for all IT support queries. Role Purpose As our First Line Support Technician, you'll provide essential frontline IT support, ensuring quick resolutions for everyday issues while maintaining high customer satisfaction. Using HaloITSM, you'll log, track, and manage tickets efficiently, escalate when needed, and contribute to a smooth-running service desk. Key Responsibilities • Ticket Management: Record, track, categorise, prioritise, and document all technical issues and service requests in HaloITSM, ensuring accurate updates and resolution within defined SLAs., • Technical Troubleshooting: Deliver first-line assistance for common user problems, including password resets, account unlocks, printer connectivity issues, software installations/uninstallations, basic Windows/macOS troubleshooting, and Microsoft 365/Office application support., • Hardware Setup: Configure and deploy new laptops, desktops, monitors, and peripherals for users (including imaging, basic setup, and testing)., • Remote & Direct Support: Provide effective remote support using tools such as TeamViewer, AnyDesk, or Microsoft Teams, as well as in-person assistance when required., • Escalation & Collaboration: Quickly identify issues beyond first-line scope and escalate to Level 2/3 engineers with clear, detailed handover notes and documentation., • User Onboarding/Offboarding: Support new starter setups, equipment provisioning, access requests, and leaver processes., • Education/Certifications: CompTIA A+, IT-related diploma/degree, or equivalent practical experience preferred., • Technical Knowledge: Solid foundational understanding of:, • Windows/macOS operating systems, • Basic networking (IP addressing, Wi-Fi connectivity, DNS basics), • Microsoft 365/Office suite troubleshooting, • Hardware peripherals and basic diagnostics, • Soft Skills: Excellent communication (verbal and written), patience, empathy, and strong customer service orientation – able to explain technical concepts clearly to non-technical users., • Experience: Previous exposure to a helpdesk, call centre, retail IT support, or customer-facing technical role is advantageous but not essential – full training provided., • ITIL Foundation awareness, • Experience with remote support tools, • Willingness to learn and progress to higher-level support roles, • Competitive salary with performance reviews and potential bonuses, • Comprehensive training on HaloITSM and broader IT tools, • Clear career progression opportunities (e.g., to 2nd Line Support), • Pension scheme, generous holiday allowance, and employee perks, • Modern, collaborative team environment in a growing organisation Apply Now Please send your CV

2nd Line Network Engineer – Up to £45,000 – Hybrid (4 day working week, including weekends) – IT Managed Services FirmOverviewWe’re currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. We are seeking a skilled 2nd Line Network Engineer to join our dynamic team. In this role, you will provide advanced technical support to customers, resolving complex issues and ensuring the smooth operation of critical network systems. You will collaborate closely with 3rd Line resolver teams and follow established processes to maintain high service standards.Key Responsibilities • Investigate and resolve technical issues escalated from 1st Line support., • Perform diagnostics, log monitoring, and rule base auditing., • Manage device software upgrades, patches, and bug fixes., • Handle configuration backup/restore and network configuration changes., • Collaborate with 3rd Line teams and escalate to vendors when necessary., • Complete scheduled tasks and provide detailed handovers between shifts., • Support Service Desk and assist with onboarding new customers., • Maintain technical accreditations and proactively develop skills., • Participate in change management processes and shadowing activities.Requirements, • 3-5 years’ experience in a similar SLA-driven support role., • Proven ability to deliver projects and complex changes., • Strong knowledge of Cisco Switch/Router environments., • Experience with technologies such as: Fortinet, Checkpoint, Palo Alto, Cisco, Cisco Meraki, HP Aruba, F5, Azure and AWS, • Netscaler / F5 Load Balancers, • HP Switching, • Advanced Cisco knowledge (Wireless, SD-WAN, DNAC, ISE, ACI), • Security Clearance (SC) or ability to obtain, • Familiarity with ITIL best practicesShift Pattern:, • 4 shifts on (Friday to Monday, including weekends) – 8:00am to 6:00pm, • 3 days off (Tuesday to Thursday)Package:, • Salary: Up to £45,000, • Career Development Opportunities, • Benefits: Pension scheme, professional training, paid holiday2nd Line Network Engineer – Up to £45,000 – Hybrid (4 day working week, including weekends) – IT Managed Services Firm

3rd Line Escalation Support Engineer - Managed Services Windows Server, O365, Azure, Exchange, Active Directory, Networking, Firewall, VPN, Security, VMware, Hyper-V My client is a growing and proven Central London based IT Managed Services provider that are in the market for a 3rd Line Escalation Support Engineer. As 3rd Line Escalation Support Engineer you will be the Technical Support Lead working as the final point of escalation for a busy service desk. You will be a troubleshooting heavy weight with a wide range of technical skills in a MSP ticketed environment, skills such as Windows Server, O365, Azure, Exchange, Active Directory, Networking, Firewall, VPN, Security, VMware, Hyper-V. The 3rd Line Escalation Support Engineer. will be a focal point for the team and a natural leader that is willing to mentor and share knowledge with other engineers, someone happy to collaborate, drive standards and deliver outstanding service. This a great opportunity to keep your technical skills evolving in a fast paced customer driven environment. lots of opportunities for career and skill development. Hybrid working available, circa 3 days in the office and 2 days from home. 3rd Line Escalation Support Engineer - Managed Services Windows Server, O365, Azure, Exchange, Active Directory, Networking, Firewall, VPN, Security, VMware, Hyper-V MillsHill Recruitment acts as an employment business with regards to this permanent job opportunity.Regards MillsHill Recruitment Ltd

At Wanstor, we’ve been delivering award-winning IT solutions for over 22 years, and we’re proud to keep growing year after year. Today, our team is over 200 strong, filled with talented professionals passionate about technology. Wanstor stands at the forefront of the industry with a full portfolio of high-quality services. From our award-winning managed services to our robust data and development capabilities, networking and infrastructure expertise, and unparalleled security solutions, Wanstor is renowned in the market for excellence. Our strong customer references provide a solid foundation for your success. If you’re looking for a place where your skills can thrive and grow, you’ll feel right at home here! We’re looking for several Service Desk Analysts to join our teams. This role will see you working with some of our leading customers providing a first class support experience. At Wanstor, our Service Desk Analysts are the heartbeat of our customer experience — the first voice, the first solution, and the first impression. This role goes beyond answering calls and logging tickets — it’s about owning every challenge, delivering exceptional support, and making a real impact on the day-to-day operations of our customers. What You'll Do • Responding to client’s technical issues via phone and email, triaging reported problems, resolving them, escalating them where necessary to more senior colleagues., • Logging calls using service desk tools ITIL processes, working within these frameworks to deliver customer services levels >90% managing incidents to achieve where possible first call resolution and other company KPI’s., • Maintaining good customer relations, including visiting sites within the greater London area., • Managing user accounts within Office365 and allocating licenses., • Managing Active Directory and Azure services including the creation of user accounts and amending permissions where needed., • Using remote tools such as MDM, Remote control & Chat to resolve user requests., • Deploying PC’s through Windows Autopilot and Intune., • Setting up and configuring Windows based PCs and laptops. What You'll Need You will have already started your journey within IT but are looking to develop your skills within a fast paced and supportive environment. You may have the following experience: - • IT support experience at a 1st line level, • Knowledge of ITIL, incident, problem and change management., • Experience taking responsibility and ownership of stakeholders and projects, • A desire to provide excellent, proactive, customer service, • Well organised, able to multitask and work autonomously, • Positive and energetic, • Happy to work a variety of shifts including weekends

Barron McCann Ltd is an independent IT Service provider offering a range of award-winning EPoS & IT support services from help desk through to rapid response on-site repair and maintenance; our customers are some of the most prestigious names within Retail, Hospitality and Banking. We have an excellent reputation for great service and are now expanding our operations seeking enthusiastic technically minded individuals to join us as Field Service Engineers. As a member of our team, you will be based in the field, covering the North London area. You will and benefit from a Company Car, monthly bonus, Fuel Card, full uniform plus additional Company benefits and overtime. As a Field Service Engineer, you will attend Customer sites ensuring that allocated calls are handled professionally and efficiently whilst resolving them in a timely manner, providing great service as an ambassador for our company. Salary: from £27,500 to 29,000.00 + Performance based bonus likely to be another £2000-£3000 per annum. Field Service Engineer responsibilities will include: • Repair, service and installation of various IT hardware/ EPoS systems, • Planned and regular maintenance of all on-site equipment., • Provide support and training to Customer as and when required., • Experience in a field-based customer service engineering role, ideally in the Retail, Hospitality or Leisure industry., • Excellent communication skills (written and verbal), • Experience and knowledge of maintaining and installing EPoS equipment Reference - INDHP Job Types: Full-time, Permanent Benefits: • Company car, • Company pension

IT Systems Manager (Standalone – initially) – Insurance industry - £80-100K + bonus + bens – City of London 3 days / week Standalone (initially) IT Systems Manager sought by our client to play a crucial role during their build-phase managing IT service vendors and business application vendors within the organisation. This is a fast-paced role that will have you involved in every aspect of the organisation. The ideal candidate will have a strong background in IT and Application management, insurance industry experience, excellent communication and collaboration skills, and an overall enthusiasm for managing technology and support solutions for the business. Essential Job Functions and Responsibilities: IT Service Delivery Management: • Manage the work of our 3rd party Managed Service Provider for IT. This includes IT equipment and provisioning, Azure changes and updates, helpdesk & ticket management. Application Platform Build Management: • Your first project will be helping the business build a new primary policy management system. You will work with the application vendor to ensure that the right system gets built, the right way and that it works for the business when it goes live. Application Platform Maintenance Management: • Own the relationship with our SaaS vendors and manage these products within the organisation. You will administer our systems internally, working with vendors to troubleshoot issues. Manage tickets, requests for enhancements, and product roadmap. Knowledge, Skills and Abilities: • 5+ years of experience in commercial insurance, preferably in a product development role, working as a software vendor or in a vendor management role., • 5+ years of experience with IT Operations / Infrastructure, Systems or Network Administration, IT Support or Service Desk leadership, or Cloud or Enterprise Application support., • Insurance industry experience is required, with an understanding of the language and terminology of the insurance domain., • Strong analytical and problem-solving skills, with the ability to translate complex business requirements into clear and actionable requirements., • Excellent communication and presentation skills, with the ability to effectively communicate technical concepts to non-technical stakeholders., • Recommended certifications: ITIL 4, PMP, Agile The ideal candidate: “I’ve run IT operations, managed vendors, communicated with executives, and understand the insurance business well enough that I can comfortably guide partners on building and managing systems for us.”

At Wanstor, we’ve been delivering award-winning IT solutions for over 22 years, and we’re proud to keep growing year after year. Today, our team is over 200 strong, filled with talented professionals passionate about technology. Wanstor stands at the forefront of the industry with a full portfolio of high-quality services. From our award-winning managed services to our robust data and development capabilities, networking and infrastructure expertise, and unparalleled security solutions, Wanstor is renowned in the market for excellence. Our strong customer references provide a solid foundation for your success. If you’re looking for a place where your skills can thrive and grow, you’ll feel right at home here! We’re looking for a Service Desk Team Leader to join our talented Service Management team. This role is crucial to ensuring customer requirements are met in terms of communication, prioritising, escalating and resolving incidents and requests. The Service Desk Team leader provides leadership and mentoring to the Service Desk Team and will drive a culture of continual process improvement within the Service Desk team and the wider IT Team. What You'll Do ·Provide Day-to-day management of the Service Desk function for a subset of customers ·Drive the meeting of customer SLAs and an exceptional customer service, ·Ensure tickets are logged accurately and call queues are managed efficiently, ·Discover and diagnose customer issues effectively ·Undertake a weekly review of team call queues ·Lead and attend weekly Service Desk meetings to highlight performance, introduce staff and new clients/services. Use the forum for other BAU activities ·Performance manage 1st and 2nd line support technicians including staff appraisals, objective setting and 1:1 reviews. ·Ensure all staff have appropriate training and develop personal development plans to meet future requirements ·Manage the Service Desk rota alongside fellow SDMs and Team Leaders for early, late and weekend shifts ·Drive the continuous improvement of service through Incident Management, Change Management, Problem Management, Information Security and Knowledgebase practices ·Own the escalation of incidents (P1’s & P2’s) whilst expediting issues to the relevant teams What You'll Need ·Strong background in IT support, with hands-on experience ideally in a fast-paced or customer-focused environment ·Experience of leading other Service Desk Analysts ·Solid understanding of ITIL principles, with practical experience across incident, problem, and change management processes ·Demonstrated ability to take full ownership of stakeholder relationships and manage projects through to completion with confidence and accountability ·Proactive approach to customer service, with a genuine drive to exceed expectations and deliver timely, effective support ·Highly organised, with the ability to juggle multiple priorities, work independently, and maintain control in dynamic situations ·A team motivator – brings positivity and energy to those around them, helping to foster a high-performance culture ·Creative and analytical thinker with a solutions-focused mindset, always looking for better ways of doing things ·Excellent verbal and written communication skills, with strong attention to tone, clarity, and detail ·Calm, professional and composed under pressure – leads by example and instils confidence in others What You'll Love Generous Time Off: Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays. Continuous Learning: Participate in regular lunch and learn sessions with both internal and external speakers. Personal Development: Take advantage of 5 paid days annually to pursue new skills or knowledge. Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year. Team Spirit: Join a friendly team and engage in various social events organised throughout the year.

IT Service Desk Analyst Location: Epsom Working Hours: Shift work between 7am - 6pm, with 1 in 4/5 weekends Benefits: Competitive salary, Hybrid working, Pension contributions, Bonus scheme, Car scheme, Private medical cover, Wellbeing support, Onsite gym, 25+ days holiday plus volunteering leave, Flexible working, Training opportunities and more! We're looking for a skilled IT Service Desk Analyst to join a busy support team in a well-established financial services company. You'll provide 1st and 2nd line support, occasionally 3rd line, to internal teams and partners. Strong communication and a customer focused approach are key in the role / team, as you'll be helping colleagues of varying technical experience resolve issues efficiently and confidently. What We're Looking For: • Experience in both 1st and 2nd line support, • Enjoy helping customers and solving technical issues, • Team player joining an existing team of four, • Confidence in supporting 330+ permanent employees and over 200 outsourced staff, • Log, prioritise, and resolve technical issues, • Deliver excellent customer service across channels, • Escalate and manage major incidents, • Support change, problem management, and projects, • 5+ years IT Service Desk experience, • Strong Windows 11, Office 365, Active Directory, SCCM, and ITSM skills, • Financial services experience, • Vulnerability management tools (e.g., Qualys) Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

Our client, a leading and world-renowned US Law Firm is seeking an IT Support Engineer to join their internal IT team, where you will be providing a high level of technical support to internal users within the London office. Due to an exciting phase of growth our client is looking to add an IT Support Engineer to their team. The ideal candidate will have a minimum of 1 years’ experience in a similar IT support role, from any sector, where you are used to acting as the first point of contact for technical issues and user support, providing a high level of 1st Line support across the business. This is the ideal opportunity for someone with a keen interest in IT, with a minimum of 1 years’ commercial experience providing a high level of 1st Line support within a professional, fast-paced environment, looking to progress your career into a world-renowned firm. Key Responsibilities: • Provide a high-level of support for iPhones and iPads, • Meeting room setup including hybrid meetings using both Teams and Zoom, • Log and manage support calls, • Be proactive in resolving technical faults, escalating where necessary, • Supporting with physical office moves, PC reimaging, replacing hardware issues and setting up temporary equipment for staff, • A minimum of 1 years’ experience in a similar Technical Support position where you have provided 1st line help desk support to a range of users, • Windows Server, Windows 11, O365, iManage, Exchange, Outlook experience all advantages, • Experience in providing iOS and Android support, • Excellent communicator, confident liaising with colleagues all levels You will be providing a high level of technical support to users within the office whilst working on a combination of both day-to-day support tasks and project work. CVs are being reviewed, so please apply now for immediate consideration.

A leading financial software vendor is seeking an experienced IT Support Manager to take ownership of its internal support function and drive operational excellence across a fast-growing, regulated environment. This is a hands-on leadership role, ideal for someone who thrives in a high-accountability setting and understands the demands of modern financial-services technology. The Role You will lead and develop a small but capable internal IT team, ensuring the smooth delivery of support, infrastructure operations, and release management. Working closely with engineering, product, and compliance stakeholders, you’ll shape processes, strengthen controls, and ensure the business remains aligned with key regulatory and security frameworks. Key Responsibilities • Manage and mentor internal IT support teams, setting standards for performance, documentation, and service delivery, • Oversee day-to-day support operations, including incident management, escalations, and stakeholder communication, • Own release management processes, coordinating with development teams to ensure controlled, well-documented deployments, • Deliver small-scale project management across infrastructure, tooling, and process-improvement initiatives, • Maintain and enhance internal IT policies, controls, and audit readiness, • Collaborate with compliance and security teams to ensure alignment with regulatory requirements, • Drive continuous improvement across support workflows, monitoring, and reporting Essential Experience • Proven experience managing IT support or service-desk teams within a software, fintech, or financial-services environment, • Strong understanding of ISO27001 and its practical application within an operational setting, • Background in release management, change control, and structured deployment processes, • Solid technical grounding across Windows, networking, cloud services, and enterprise tooling Desirable • Exposure to ISO 27701 (privacy information management) • Familiarity with DORA (Digital Operational Resilience Act) and its impact on IT operations, incident reporting, and resilience planning • Experience working with financial-sector clients or regulated environments, • Knowledge of ITIL frameworks and best practices What’s on Offer • A visible leadership role within a respected financial-software vendor, • The autonomy to shape processes, uplift maturity, and build a high-performing support function, • A collaborative culture with strong investment in technology and operational resilience, • Competitive salary, benefits, and long-term progression opportunities

3rd Line IT Support Engineer - Up to 60K - Hybrid (3 days in office) - Farrindgon, LondonAn exciting new opportunity has become available for a 3rd Line IT Support Engineer within a Microsoft Gold Partnered Managed Service Provider (MSP) in Farringdon. Hybrid working is available with 3 days in office. We are looking for enthusiastic, passionate 3rd Line IT Support Engineer to join a forward thinking and growing MSP. There is ample opportunity for career progression with the company thriving and experiencing a 50% expansion over the last 18 months.3rd Line IT Support Engineer experience: Windows Server 2008/2012/2016 Microsoft Office 365 (Email, SharePoint, OneDrive, Compliance) Azure Active Directory Microsoft Intune and Auto Pilot Microsoft SharePoint Online Exchange2007/2010/2013/2016 Server Active Directory, DNS, DHCP and Group Policies Multi-Site VPN and connectivity solutions Networking & Wi-Fi Infrastructure experience Server Virtualisation experience Security, 2FA & Firewalling Backup/DR troubleshooting & management Dell & HP hardware troubleshooting Liaise with 3rd party suppliers ensuring faults are logged, managed and that SLAs are met* Experience working within a Managed Service Desk providerWe are not expecting the 3rd Line IT Support Engineer to have experience in all the technologies above, just a strong basis knowledge and passion to learn more!They are a big believer in sharing thoughts and encouraging and supporting innovation and creativity. The environment is relaxed yet professional, gone are the days of a corporate rigid structure and you will be given flexibility.You will be self motivated 3rd Line IT Support Engineer, a good communicator and have a natural desire to create an fluid environment. The successful 3rd Line IT Support Engineer should have strong problem solving abilities, organisational skills and the ability to work as part of a team.Apply now for immediate consideration for this 3rd Line IT Support Engineer position or contact George Harvey at ITSS Recruitment for further details.

We are seeking an experienced hands on IT Support Manager to lead and enhance the technology operations within the fast-paced luxury goods organisation. This role is based in London and requires a professional with a strong background in IT support and technology management. Client Details The organisation is a well-established player in the luxury goods industry, As part of a medium-sized team, the company values expertise in technology to ensure seamless operations as they look to grow their market share and as a result their headcount significantly Description • Oversee and manage IT support functions within the organisation., • Ensure the smooth operation of all technology systems and infrastructure., • Lead a team of IT professionals, providing guidance and support as needed., • Develop and implement IT policies and best practices for the organisation., • Monitor system performance and troubleshoot issues promptly., • Collaborate with other departments to align IT services with business needs., • Manage vendor relationships and negotiate contracts for IT services and equipment., • A successful IT Support Manager should have:, • Proven experience leading small technical support or helpdesk teams (1-5 staff) in a hands on capacity., • Microsoft Windows, Active Directory * Microsoft Office 365 (Exchange Online, SharePoint), • iOS/iPhone and JAMF device management, • TCP/IP networking fundamentals, • Proven ability to manage helpdesk tools and CMDB systems, and produce reports/metrics dashboards., • Excellent prioritisation, problem-solving, and communication skills, • Familiarity with service desk best practices, • Excellent inter-personal skills, • Retail tools or point-of sale systems experience is a strong advantage, • Formal IT qualifications (A levels, degree, or certifications such as Microsoft/CompTIA/ITIL), • Competitive salary ranging from £60,000 to £70,000., • A permanent role with opportunities for career growth., • Be part of a forward-thinking team and premium brand within the retail industry, • Work in a central London location with excellent transport links

IBMi Service Desk Up to £40,000pa + Bonus Hybrid working into Watford We’re seeking an experienced Service Desk Technical Consultant to join a small, high-performing team within a leading international technology solutions provider. You’ll deliver remote support to enterprise clients across sectors including Finance, Manufacturing, and Retail, ensuring high availability and optimal performance of critical infrastructure. Key Responsibilities * Provide 1st and 2nd line remote support for IBM i / Power Systems environments * Monitor and manage enterprise systems, backups, HA and DR processes * Investigate and resolve incidents through to completion * Perform patching, upgrades, and technical consultancy as required * Maintain accurate documentation and ticketing records * Collaborate with internal teams to deliver excellent customer outcomes Skills & Experience * Minimum 4 years’ experience in a senior Service Desk or Operations role * Strong IBM i (Power i) expertise in enterprise environments * Experience with IBM i OS, BRMS, work & performance management * Knowledge of SQL, CL, SSL, key management, virtualisation and HA solutions (e.g. Mimix) * Familiarity with monitoring and ticketing tools (e.g. Jira) * Excellent problem-solving, communication, and documentation skills Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Broster Buchanan are partnered with a growing business in the domestic heating and energy industry who are looking for a 1st/2nd line Application Support Analyst to join their IT team in Romford. The role offers genuine progression with hands on development, funded training, and new opportunities as the business continues to grow. The role offers a salary of £35k - £40k and will be based onsite in Romford, with an occasional need to travel to other sites with expenses covered, and an occasional need to work weekends, which will be paid as overtime. This is mainly an office based role, but there is flexibility to work from home where needed.Key Responsibilities: • Provide 1st and 2nd line technical support for software, operating systems, and hardware., • Apply structured troubleshooting methodologies, diagnostic tools, and root-cause analysis to resolve issues efficiently., • Use help-desk or ticketing systems to log, track, prioritise, and resolve incidents in line with service level agreements (SLAs)., • Escalate issues appropriately and follow established incident management and escalation procedures., • Document support interactions, including client enquiries, troubleshooting steps, and resolutions, to ensure accurate tracking and reporting of support activities., • Create, update, and maintain high-quality support documentation, knowledge base articles, and troubleshooting guides., • Deliver in-person or virtual training sessions (via Teams) to new and existing users, with a focus on business processes, system navigation, and best practices., • Support in-house contract operations for contractors working within the sector, ensuring systems and processes operate smoothly., • Work closely with product development, engineering, and customer success teams to diagnose complex issues, share insights, and support product improvements., • Provide feedback on recurring issues, potential enhancements, or software bugs to help optimise system performance., • Utilise help desk, ticketing, and case management tools to manage support workload., • Support configuration, updates, and usage queries relating to internal platforms and operational systems.Requirements:, • Strong understanding of software, operating systems, and technical troubleshooting processes for 1st and 2nd line issues, • Experience working with ticketing systems, help-desk tools, or incident management platforms., • Proven ability to create and maintain technical documentation or knowledge bases., • Experience delivering user training, both in person and online., • Excellent communication skills, with the ability to explain technical concepts in a clear, user-friendly way., • Ability to multitask, prioritise, and adapt to changing deadlines in a fast-paced environment., • Full UK Driving Licence and own transport, • Experience supporting contractors or operational teams within a similar industry (domestic heating/energy etc) would be highly beneficial, • Familiarity with CRM platforms or workflow management software would be beneficial

Exponential-e Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company. We’re a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do. Job Description Overall purpose of the job: You will be working as part of the Core Network Operations team who are responsible for all aspects of maintaining the core network and configuring customer solutions. This team sits at level 4 of the engineering hierarchy and is responsible for providing advanced support for the 2nd and 3rd line service desk teams and the network infrastructure used to deliver services to customers. This includes the MPLS, Data Centre and Optical network. Key responsibilities for this job: • Work on projects predominately involving maintenance of the existing Infrastructure and introducing any service improvement and automation, • Implementing projects within the deadline., • Acting as a senior technical escalation point within the Core Network Operations team for both faults and network changes., • Provide technical support for the development, implementation and administration of new and existing services, • Ensure the timely and accurate delivery of technology products and services, • Interface with multiple areas of technology and multiple departments to support in implementation of new solutions and products, • Act as a technical mentor to other engineers, • Where required you would be expected to work directly with the other teams within the business which include the Service Desk and the Implementation teams., • Due to the nature of the role you will be expected to fulfil some of your tasks out of hours and to be part of the on-call rota., • Experience with various methods of load balancing, • Strong troubleshooting ability, • Service Provider networks, • MPLS, L3 VPN, • Routing protocols (inc. IS-IS & BGP, OSPF), • Working knowledge of SDN concepts, • EVPN/VXLAN, • Experience with BGP Peering, Transit, • Scripting skills (Python / Bash / similar), • Nokia 7450 & 7750 switches, • F5 Load Balancers, • Fortigate firewalls Our people are what makes Exponential-e Group the company it is today. This year’s employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation. Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape. Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.

Helpdesk EngineerLocation: London, NW1£25,000 - £30,000 plus payment and support for Microsoft certifications My client is a well-established and highly regarded Managed Service Provider (MSP) based in Camden, North London. They’re known for delivering outstanding service and building long-term relationships with a loyal and varied client base. They are now looking for a customer-focussed, confident and personable Helpdesk Engineer to join their team on a permanent basis. This role is ideal for someone who has recently completed an IT apprenticeship or has 1–2 years’ experience in a helpdesk or IT support rolewithin a similar organisation (MSP / IT Managed Services Provider) and is keen to develop their career within a supportive organisation. This is a client-facing position, where you’ll act as the first point of contact for clients. While technical knowledge is important, your communication skills, professionalism and ability to build rapport will be absolutely key to your success. The Helpdesk Engineer Role: As part of a small, close-knit service desk team, you will: • Be the first point of contact for all incoming client support requests via phone, email, video call and remote tools, • Provide a warm, professional and confident experience for clients, ensuring they feel supported and informed, • Log, triage and progress support tickets, resolving issues where possible or escalating appropriately, • Build strong, positive client relationships through excellent service, enthusiasm and a genuine desire to help, • Carry out 1 st line troubleshooting of hardware, software and user issues, • Assist with diagnosing, testing, repairing and deploying PCs, Macs and other devices, • Build and deploy new devices to client environments, • Liaise with 3rd party vendors where required, • Create and maintain clear documentation relating to client systems and processes, • Active Directory administration, • Windows and macOS environments, • Microsoft Office & Microsoft 365 (Email, Teams, SharePoint), • Basic networking concepts (TCP/IP, switches, routers, firewalls), • Confident, personable and approachable , with excellent verbal and written communication skills, • Comfortable speaking to clients at all levels and representing the business professionally, • Passionate about IT and keen to build a long-term career in technical support, • Proactive, enthusiastic and eager to learn from others, • A team player who can also use their own initiative, • Organised, reliable and able to manage multiple tasks at once, • Recently completed an IT apprenticeshipor 1–2 years’ experience in a helpdesk / IT support role within an MSP environment, • IT certifications are preferred but not essential, such as:, • MS-900 / AZ-900, • CompTIA (A+, Network+, etc.) Sound interesting and something you would like to be part of? Integral Recruitment is acting as an employment agency in regard to this advertisement.

Role: Senior IT Support Engineer Location: Oxford Circus, Central London Salary: £45,000 - £50,000 Plus 28 Days Holiday, Paid Certifications/Qualifications, Healthcare, Hybrid Working and more! A leading, accredited MSP in Central London with a highly skilled Service Desk are looking for a Senior IT Support Engineer to join their team. They support a broad client base and run a structured escalation function for P1 and P2 incidents. You will join as a senior escalation point on the Service Desk, working closely with the Service Desk Manager, Escalations Team Leader and other senior engineers to ensure business critical issues are resolved quickly and properly. This is a hands-on 3rd line role, with responsibility for both resolution and technical guidance to 2nd line engineers. Key Responsibilities • Own and resolve high priority (P1/P2) escalations, • Troubleshoot across Microsoft cloud, servers, virtualisation and networking, • Support and guide 2nd line engineers on complex issues, • Manage tickets and communication via ConnectWise, • Work with third parties and senior stakeholders to reach resolution Core Technologies: • Microsoft 365 including Exchange Online, SharePoint and Teams, • Microsoft Azure (IaaS, networking, identity), • Windows Server administration and troubleshooting, • VMware and Hyper-V virtualisation platforms, • Active Directory, Group Policy and Entra ID, • Networking fundamentals including firewalls, switching and connectivity What They’re Looking For: • 3+ years experience in an MSP, ideally in 3rd line or senior 2nd line escalation, • Strong troubleshooting ability and calm under pressure, • Strong stakeholder communication (internal and external), • ITSM/MSP tooling experience Keywords: 3rd Line Support Engineer, MSP, Service Desk, Escalations, Microsoft 365, Azure, Windows Server, VMware, Hyper-V, Active Directory, Networking, ConnectWise, Central London

Job title: 1st / 2nd Line Support Engineer Location: Chessington - Fully Onsite Salary: £30,000 to £40,000 + Benefits Startdate: ASAP Workinghours: 9:00am to 5:30pm and 8:30am to 5:00pm We are working with a growing Managed Service Provider seeking a motivated 1st / 2nd Line Support Engineer to support their expanding client base. This role will involve a mix of BAU support and project-based work, offering excellent variety and development opportunities. The 1st / 2nd Line Support Engineer will have a proactive, can-do attitude, strong communication skills and a genuine passion for IT. They are looking for someone eager to learn, develop their technical expertise and progress within the business. The 1st / 2nd Line Support Engineer will receive bespoke training, funded training courses and ongoing support, along with clear opportunities to take on greater responsibility and progress both professionally and financially. Essential skills - 1st / 2nd Line Support Engineer: • Active Directory & Entra ID, • Office 365 - MS Teams, SharePoint, Exchange, • Hardware Support - Break fix and printer set ups, • Knowledge of networking principles - DNS, DHCP, VPN, • Knowledge on Firewall, • Knowledge on backups, • Drivers license, • Willing to learn, • Troubleshooting mindset, • Group Policies, • Configured Firewalls and switches, • Intune, • Certifications IT Support / 1st Line Support Engineer / 1st / 2nd Line Support Engineer / Helpdesk Engineer / Service Desk Engineer / Service Desk Analyst

IT Support Engineer (Global Law Firm) £30,000 - £35,000 + Company Benefits + Training + Progression + Hybrid + Company Bonus Central London, Hybrid Are you an IT Support Engineer looking to join a global company that offers training and progression opportunities, along with hybrid working after probation to support a better work-life balance? This leading international law firm, with more than 900 lawyers across nine offices in four Continents, advises global corporations, financial institutions, private equity sponsors, investment funds and governments on complex corporate transactions, high-stakes litigation and regulatory matters. Renowned for its strength in private equity, asset management, financial services, healthcare, energy, infrastructure and technology, the firm delivers strategic, commercially focused legal solutions built on decades of cross-border expertise and a reputation for excellence, discretion and client partnership worldwide. In this role, you will provide 1st and 2nd line IT support to the London office, resolving issues efficiently and professionally. You will manage support tickets, deliver remote mobile device support, administer RSA access, and maintain laptops and core systems within a Windows and Microsoft 365 environment. You will act as a key point of contact for technology support, assisting with meeting room setup, hardware deployment and office moves to ensure the smooth running of IT services. This role would suit an IT Support engineer looking to work for a large corporate company with excellent company benefits. The Role: • Provide 1st/2nd line IT support, • Log and manage helpdesk tickets, • Deliver remote support for iPhones and iPads, • Administer RSA and remote access, • Previous IT support experience Keywords: Windows 11, Microsoft 365, Office 365, Active Directory, RSA, Remote Access, iPhone Support, iPad Support, Mobile Device Management, Citrix, Exchange, Outlook, Ticketing System, Technical Support, Desktop Support, Hardware Deployment, PC Reimaging, Hybrid Meetings, Teams, Zoom, Professional Services, Global Firm, Service Desk, ITIL, User Support, Onsite Support If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

Corporate Service Desk IT Technician Looking for an experienced 2nd Line Support person to work for an MSP based on a client site supporting the head office and management team. This is an office based 5 days per week position in London SE1. To apply you must demonstrate previous 2nd line support experience for medium / large business including AD, O365 and hardware skills. Purpose of Role • To provide dedicated onsite technical IT support to the customer headquarters staff as a member of the onsite Corporate Service Desk (CSD) team and ensure excellent IT services and customer support in a customer centric manner representing the MSP., • Duties include:, • Providing 1st and 2nd line site-based support. To resolve systems issues raised within the client business by the management team and users. Install, assemble and configure computers, monitors, network infrastructure and peripheral items., • Troubleshoot hardware, software, email, network and peripheral equipment problems and make corrections where required., • Carry out Active Directory tasks including user accounts, groups and computers., • Develop any relevant documentation for processes or problem and solution insight information, • Manage Joiners, Movers and Leavers (JML) ITSM process ensuring new employees (Joiners) are equipped with the necessary technology and access to systems from day one, while employees changing roles or departments (Movers) receive seamless updates to their IT resources and permissions. Additionally, when employees leave the organisation (Leavers), their access is promptly revoked, and their data is securely managed., • Manage File and print services, including the setup, maintenance, and troubleshooting of file servers and print devices, ensuring that employees have reliable access to shared files and printing resources. Requests for supporting file & print services will be recorded within the ITSM, • Work with the IT Manager to provide service improvements, this involves regular assessments, performance monitoring, and the implementation of best practices to identify areas for improvement. To provide optimised IT processes, reduced downtime, and increased productivity., • Work with the IT Manager with the adoption of new technologies, training for staff, and the refinement of existing systems to ensure that the organisation's IT infrastructure remains cutting-edge and capable of meeting evolving business needs., • Support the IT Manager via regular reporting data to deliver regular reporting, actionable insights, and the implementation of changes based on feedback, fostering a culture of continuous improvement and enhancing overall customer experience., • Adhere to health and safety guidelines and raise any health and safety concerns., • Liaise with 3rd party suppliers where required., • Undertake any IT projects as required by the IT Manager, • Any other tasks as assigned by the IT Manager., • VIP Support: Provide tailored VIP service to designated individuals including high profile staff and executives, delivering a premium service to these individuals by providing faster response times, a tailored approach, and exceptional communication & troubleshooting., • Office Floor walks: Complete a regular floor walks providing a proactive approach ensuring all site staff are aware of CSD presence and encourage in person engagement., • Setup, maintain and troubleshoot Teams Meeting room equipment such as Cameras, microphones and displays, • Maintain daily checks and testing of all Teams rooms, • Build excellent rapport with Customer staff providing encouragement to raise queries, • Maintain coverage for the walk up IT Bar, this provides a walk-up support option for clients including support needs such as software use or setting adjustments and basic training for the use of IT systems where required., • Work with the MSP's management to prioritise business and information needs Salary: £32 - £35000 + Full time PAYE Permanent job with Pension, Private Health Care and Paid Holidays.

IT Service Desk Analyst Location:Epsom | Hybrid (3 days office / 2 days home) Hours:Shift rota between 7am-6pm Mon-Fri + occasional weekends (Around 1 in 4/5 Saturdays (09:00-17:00) additional payment is paid) Salary: Competitive MUST be a car driver due to location Join a supportive team & make a real impact Are you someone who loves helping people, solving problems, and keeping technology running smoothly? Do you thrive in a busy environment where no two days are the same? If so, our client would love to welcome you their IT Service Desk team. They are looking for an experienced 1st / 2nd Line Support Analyst to join their friendly team, supporting colleagues across the business. What the role will require: As one of their Service Desk Analysts, you'll be the go to expert when colleagues need technical support. What will this involve: • Deliver strong technical support, • Log, prioritise and resolve incidents and service requests., • Communicate clearly and confidently with users at all levels., • Diagnose issues, collaborate with colleagues and third parties, and ensure a smooth return to service., • Help drive service quality and improvement, • Spot recurring trends and raise problem records., • Take part in CAB meetings and contribute to change management., • Work on projects, office moves, and continuous improvement initiatives., • Build great relationships with users and IT teams., • Be a trusted partner to the business., • Provide friendly, professional and empathetic support, especially under pressure., • Keep users updated regularly and ensure they're happy with the outcome., • Create and maintain documentation., • Ensure assets are tagged, tracked and compliant., • 5+ years' experience in a busy Service Desk environment, • Strong troubleshooting ability, • Solid working knowledge of Windows 11, Microsoft 365, and SCCM, • Understanding of the ITIL framework, • Excellent communication skills, written, verbal, and in presenting, • A customer-first mindset and an ability to explain technical issues clearly, • Supportive, close-knit team, • An amazing benefit package, which includes on-site gym, subsidised restaurant, • Opportunities to grow your technical and soft skills, • A role where you truly make an impact on how the business operates, • Involvement in projects, Power App development, and process improvements Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

First Line Support Engineer / IT Service Desk Technician Join a forward-thinking managed services organisation as a 1st Line IT Support Engineer delivering IT support, troubleshooting and cloud computing solutions. This hybrid role offers exposure to Microsoft Azure, cybersecurity and digital transformation projects. If you’ve also worked in the following roles, we’d also like to hear from you: IT Helpdesk Analyst, 1st Line Support Engineer, First Line Support Technician, Technical Support Engineer, Application Support Analyst, Cloud Support Engineer, IT Support Technician, IT Technician, Service Desk Analyst, Technical Support Engineer, IT Helpdesk Analyst, IT Support Specialist. SALARY: £28,000 - £34,000 per annum DOE + Benefits (see below) LOCATION: Hybrid. Working 3 days from the City of London office (Faringdon / Chancery Lane EC1N) and 2 days from home JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday Fantastic Career Progression Opportunities JOB OVERVIEW We have a fantastic new job opportunity for a First Line Support Engineer / IT Service Desk Technician to join a dynamic managed services environment supporting a diverse client base across corporate IT and cloud computing platforms. As a First Line Support Engineer / IT Service Desk Technician you will provide 1st line technical support, troubleshooting Windows and macOS systems, managing user accounts and contributing to cybersecurity best practice. You will work within ITIL-aligned service desk processes. The organisation is seeking a motivated First Line Support Engineer / IT Service Desk Technician who thrives in a fast-paced IT support setting, enjoys continuous learning and is keen to develop Microsoft Azure, Modern Desktop and Intune expertise. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the First Line Support Engineer / IT Service Desk Technician include: • 1st Line Support: Act as the initial point of contact for IT helpdesk queries, logging, categorising and prioritising incidents, • Technical Troubleshooting: Diagnose and resolve issues across desktops, laptops, mobile devices and operating systems including Windows and macOS, • User Account Administration: Manage password resets, account updates and multi-factor authentication via Active Directory and Azure AD, • Hardware and Software Setup: Install, configure and maintain hardware, applications and business systems, • Service Desk Documentation: Maintain accurate records within ticketing systems and contribute to knowledge base articles, • Customer Service Delivery: Provide clear, jargon-free communication and timely updates to end users, • Continuous Improvement: Identify recurring issues and support service improvement and process optimisation initiatives, • Professional Development: Engage in Microsoft certification training including Azure, Intune and Modern Desktop CANDIDATE REQUIREMENTS • Previous experience in IT support, IT helpdesk or technical support within a managed services or corporate IT environment, • Experience with troubleshooting Windows and macOS operating systems, • Familiarity with ITIL processes and service desk best practice, • Experience with Active Directory and Azure AD user administration, • Microsoft certifications such as AZ-900, MS-900 or SC-900, or willingness to achieve them, • Strong communication skills with the ability to explain technical concepts clearly, • Ability to prioritise workloads and manage incidents in a fast-paced environment, • A proactive approach with a passion for cloud technologies, cybersecurity and continuous learning BENEFITS • Learning and development opportunities including Microsoft certifications and internal and external training, • Career progression opportunities, • 21 days holiday increasing after 3 years of service plus public holidays and Birthday off, • Private healthcare after probation, • 40% off gym membership, • Great pension scheme from day one, • Cycle to work scheme, • Eyecare vouchers, • Central location, next to a famous food market, • A friendly, inclusive, sustainable work environment, • Regular social events (tech-infused minigolf and darts, pool, and more!), • Electric car scheme after 2 years of service, • Recruitment referral scheme APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14439 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

Role: 2nd Line IT Engineer Location: London (Hybrid) Salary: Up to £36,000 + 20% bonus Benefits: Hybrid working, performance bonus, development opportunities Our client, a leading organisation in the technology services sector, is hiring a 2nd Line IT Engineer to support a fast-paced, multi-client environment. This role offers the chance to take ownership of escalated technical issues while contributing to project work and continuous service improvement. What you’ll do • Provide 2nd Line support across customer-facing and remote channels, • Manage incidents, service requests, and escalations, • Configure PCs, servers, firewalls, and networking components, • Complete daily system checks including backups and reporting, • Maintain documentation and ensure accurate activity logging, • Support project delivery and internal IT when required, • Stay current with emerging technologies, • Communicate updates clearly to customers and stakeholders, • Assist with quotes for equipment and services You’ll work closely with service desk teams, network infrastructure specialists, and customer stakeholders to ensure service quality and SLA performance. What we’re looking for • 3+ years’ experience within an MSP or ISP environment, • Strong knowledge of Windows Server, Active Directory, DNS, DHCP & Group Policies, • Experience with Microsoft Exchange / Exchange Online, • Office 365 administration including Azure Sync, • Desktop support across Windows, Mac, and RDS, • Networking knowledge including TCP/IP, • Excellent communication and customer-management skills, • Experience working in time-sensitive, high-pressure environments The ideal candidate will be proactive, commercially aware, and passionate about developing their technical skills in a collaborative, fast-moving setting. Why join? • Hybrid working in a London-based team, • Up to 20% annual bonus, • Strong learning and development environment, • Exposure to varied technologies and project work Apply now to take ownership of technical delivery across a dynamic, multi-client environment.

Are you an experienced 3rd Line Support Engineer looking to step into a fast-paced, highly accredited Managed Service Provider? This is an exceptional opportunity to join a growing UK Service Desk and work with cutting-edge technologies across Microsoft, virtualisation, and advanced networking. This is a hands-on, high-visibility position ideal for someone who thrives in a dynamic MSP environment. About the Role A leading MSP in Central London is seeking a 3rd Line IT Support Desk Engineer to join its UK-based Help Desk team. You will sit within a 30-engineer operation and report directly into the Service Desk Manager. Working alongside senior 3rd Line engineers and the Escalations Team Leader, you will take ownership of critical P1 and P2 incidents, ensuring timely and effective resolution for a wide range of clients. Great benefits Hours: 7.5 hours a day, rotating shift between 8am – 6pm (either 8am – 4.30pm or 9.30am – 6pm). Holidays: 20 days per year, plus bank holidays,vitality at work business for rewards & health benefits, breakfast on Wednesdays, quarterly team socials & events, gym membership and more Key Responsibilities You will be responsible for resolving advanced technical issues across: Microsoft & Cloud • Microsoft 365 administration & troubleshooting, • Azure support and configuration, • Servers & Virtualisation, • Windows Server 2016 / 2019, • VMware & Hyper-V, • Networking, • Escalated network troubleshooting beyond 2nd Line, • Supporting firewalls and switches Service Desk Operations • Logging, managing, and resolving tickets via ConnectWise, • Escalating critical issues to the Head of Service when needed, • Guiding 2nd Line Engineers (“steering the wheel”) and providing mentorship, • Working collaboratively with internal teams, external stakeholders, and 3rd parties, • 3–4 years’ MSP experience in a 3rd Line or senior 2nd Line role, • Strong troubleshooting capability across Microsoft, Azure, servers, and networking, • Excellent communication skills — calm, clear, and client-focused, • Ability to manage priorities and adapt to Service Desk needs, • Experience with ITSM / MSP tools such as:, • ConnectWise, • BrightGauge, • SmileBack, • ITBoost Microsoft Cloud certifications are highly advantageous, including: • AZ-104 – Azure Administrator, • AZ-500 – Security Engineer, • AZ-700 – Network Engineer, • MS-100 / MS-101 – Microsoft 365, • Why Join?, • Work for a highly accredited and respected MSP, • Opportunities for training and certifications, • Exposure to enterprise-level cloud, networking, and virtualisation environments, • Collaborative technical team with strong career progression, • Central London office with a supportive, high-performing culture

Infrastructure Engineer - Lead Level (No line management) Location: South East London (Hybrid) Salary: Up to £60,000 Working Pattern: 4 days on-site | Fridays remote (early finish) Read This First This role is for a senior infrastructure professional with a manager’s mindset. You will not be managing a team. You will be the key holder for the infrastructure estate — the person trusted to own it, protect it, and make the right decisions. This position suits someone who wants real accountability and ownership, without people-management responsibilities. The Role You will operate as the senior, accountable owner of infrastructure, working within a small, trusted technology function supporting a large, operationally complex organisation. This is a hands-on, generalist infrastructure role with authority and visibility across the business. You will shape standards, manage risk, and ensure the environment is stable, secure, and fit for purpose. What You’ll Be Responsible For • Owning the infrastructure estate end to end, • Managing Azure / Microsoft infrastructure, identity, and security, • Supporting network connectivity and SD-WAN initiatives, • Managing the modern workplace via Microsoft Intune, • Acting as the senior escalation point for infrastructure issues The Person We’re Looking For You are: • A senior infrastructure generalist, not a narrow specialist, • Comfortable being the most accountable technical person in the room, • Calm, decisive, and trusted to make judgement calls, • Strong Azure / Microsoft infrastructure background, • Solid networking fundamentals, • Endpoint management (Intune or equivalent), • 4 days per week on-site (South East London), • Fridays remote with early finish, • Salary up to £60,000, • High-trust, low-bureaucracy environment This is a role for someone who wants to run infrastructure properly — with trust, accountability, and autonomy — rather than manage people or chase titles.

An exciting opportunity has arisen for an experienced IT professional to join our IT & Systems Department. We are looking for a confident Senior DevOps Engineer to work with our DevOps team and newly formed Project Management Office supporting projects and provide applications support. Your day-to-day responsibilities will involve working with both on-premise and Azure cloud database infrastructure, managing SQL-related queries, automate daily tasks where necessary and resolve complex issues between applications and databases. You will collaborate with stakeholders and deskside support teams to deliver DevOps support across all company core and non-core IT systems. This includes user management, system upgrades, patching, release activities, and resolving system faults. There is a need for candidates to be able to design systems and support the road-map development of applications under the Project Management Office. Technical skills required: SQL Server, Database management and optimisation, OneAdvanced ProSolution/ProSuite, APIs, systems integration, Microsoft Azure DevOps, SharePoint. The ideal candidate will hold Azure and DevOps accreditations and have experience working within a large Further Education college in a Senior DevOps Engineer, MIS Manager, or similar role. MAIN PURPOSE OF JOB To support the management, development, direction, and delivery of IT DevOps services and projects as part the Project Management Office and IT Operations. The post holder will support the development of the DevOps Application Engineers and provide 3rd line support across all company applications to ensure staff and students receive the best experience during teaching and learning. DUTIES AND RESPONSIBILITIES • Act as technical architect for applications services to support the company IT and digital strategy., • Support delivery of PMO projects including building of the new Data Warehouse, • Act as the company technical specialist for MIS systems, currently OneAdvanced ProSolution: take responsibility for integration, patching, optimisation and support., • Create, configure, maintain and support company databases, • Maintain a library of documented code and configurations to ensure applications, system integration and processes can be maintained by others., • Support the technical implementation of the DevOps function, including Microsoft Azure DevOps., • Provide applications support for all comapny core and non-core IT systems, working with business owners and suppliers for system upgrades, patching, releases, and fault resolution., • Lead the Extract, Transform, Load element of the company data warehouse and ensure databases are optimised., • Provide platform support for all applications and operating systems, including system builds and upgrades, patching, releases and fault resolution - with a deep understanding of a number of technologies including SQL server, MySQL, PostgreSQL, Microsoft Dynamics365, ProSuite, Canvas, • Work as part of the DevOps resolver team to resolve incidents by priority within agreed OLAs as logged in the ITSM Service Desk system, liaising with 3rd parties as required., • When required provide out of hours support for major incidents and upgrades as required (Time off in lieu applies)., • Ensure applications are documented, configured, monitored, and updated to limit technical debt., • Work with colleagues to plan and deliver technology applications projects including the update of documentation., • Work with DevOps Infrastructure colleagues to ensure platforms are built, upgraded, and optimised for peak application performance., • Provide 3rd line applications support to all colleagues across the company., • Accurately record and update service requests, problems and change requests using the ITSM system., • Act as a permanent member of Technical Change Board., • Mentor the DevOps Applications Engineers to improve their knowledge and skills., • Work with the Head of DevOps to create the Skills matrix and ensure all DevOps applications engineers are trained to the required level., • Act as project lead when required, ensuring skills matrix is updated and colleagues are trained to the required level., • Deputise for the Head of DevOps where necessary., • Support company activity including Exams and maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner., • Challenge the accepted way of working within the company and encourage colleagues to think differently and innovatively., • Look for opportunities to automate processes with the aim of driving down repeated incidents or time spent on routine task. This is a full time, permanent position, based primarily at our Watford site with travel between our other sites as required (hybrid working pattern available). The closing date for applications is Friday 20th March 2026. You'll have the full support of a dynamic team and opportunities to bring your ideas to the role. Training and development are at the heart of everything we do so you'll be actively encouraged to upskill. You can access a wide range of discounts and benefits including a cycle-to-work scheme, free on-site parking, generous pension, generous holiday scheme, time off at Christmas, early finishes on a Friday and the opportunity to work from home. Connect2Employment is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Employment is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Morgan Hunt currently requires an Maintenance Assistant for FE College - East London Pay Rate: £18ph LtdHours: 35 hrs 9am to 17:00pm Mon to FriLocation: East LondonDuration 6 months on going contractMust have Enhanced Children DBS Certificate on update service or Happy to apply for DBS CertificatePurpose of the RoleTo support the Group Estate Maintenance Manager in delivering the planned and preventative maintenance programme. To support the Campus Facilities Managers in delivering a reactive maintenance service, undertaking general repairs and maintenance to the fabric and items of equipment forming part of the College estate as required. To update the Computer-Aided Facilities Management (CAFM) system with all maintenance work undertaken. To support the Facilities Managers in monitoring the condition of the College estate. Key Responsibilities:Maintenance Delivery & Estate Safety· Support the Group Estate Maintenance Manager in delivering the preventative maintenance programme.· Support the Facilities Managers in responding promptly to reactive maintenance needs.· Undertake site redecorations and other minor works.· Report any premises maintenance or reactive repairs required through the service desk/CAFM.· Report any observed incidents, near misses or accidents that could impact the safe operation of the College estate.Person Specification -Education & Qualifications· GCSEs (or equivalent) in English and Maths.· Basic literacy, numeracy, and IT skills.· Willingness to undertake role-related training, including health & safety, safeguarding, and facilities procedures.· Relevant facilities, caretaking, or health & safety training.Experience· Experience working in a facilities, estates, caretaking, maintenance, or support services environment.· Experience supporting reactive maintenance, minor works, or general repairs.· Experience of room set-ups, portering, or event support, including exams or enrolment activities.· Experience working in a busy, customer-focused environment with changing priorities.· Experience using a service desk or CAFM system to log or report issues (desirable).· Experience working within an education or public-sector setting (desirable).Knowledge, Skills & Behaviours· Basic knowledge of facilities and estates services.· Awareness of health & safety requirements, safe working practices, and incident reporting.· Understanding of safeguarding, equality, diversity, and inclusion within a college environment.· Ability to carry out practical tasks, including minor works, redecorations, spill response, and portering.· Good organisation, time-management, and communication skills.· Ability to follow procedures and update records accurately using CAFM or service desk systems.· Reliable, flexible, and conscientious, with a proactive and team-focused approach.· Calm and professional when working under pressure, particularly during busy periods such as enrolment and exams. Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Onsite IT Support Engineer / 2nd Line Desktop Support Technician A fantastic opportunity for a skilled IT Support professional with strong Microsoft 365, Azure and endpoint management experience to join a fast-growing managed services environment delivering high-quality technical support and cloud computing solutions. If you’ve also worked in the following roles, we’d also like to hear from you: 2nd Line Support Engineer, Technical Support Engineer, IT Helpdesk Analyst, Desktop Support Engineer, Application Support Analyst, IT Technician, Deskside Support Technician, Second Line Support, Service Desk Analyst, IT Support Technician, 2nd Line IT Engineer. SALARY: £32,000 per annum + up to £4,000 Bonus + Benefits (see below) LOCATION:Fully Onsite at London client sites (zones 1-6) JOB TYPE: Full-Time, Permanent ONLINE TEST: To be considered you must complete an online test to see how you compare with other applicants. Reach the pass mark and you’ll be invited on to the next stage of the interview process. JOB OVERVIEW We have a fantastic new job opportunity for an Onsite IT Support Engineer / 2nd Line Desktop Support Technician to join a dynamic managed services environment supporting London-based clients. As an Onsite IT Support Engineer / 2nd Line Desktop Support Technician you will act as a key escalation point, resolving complex IT support issues across Microsoft Windows, Microsoft 365, Azure cloud services and endpoint management platforms. The Onsite IT Support Engineer / 2nd Line Desktop Support Technician will deliver outstanding customer service, manage incidents and service requests in line with ITIL processes, and mentor junior team members while ensuring SLAs and security standards are consistently achieved. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties as the Onsite IT Support Engineer / 2nd Line Desktop Support Technician include: • Second Line Technical Support: Log, classify and resolve incidents and service requests via telephone, email and live chat, • Incident Escalation: Investigate complex desktop support and end-user computing issues escalated from 1st Line, • Microsoft Environment Support: Troubleshoot Windows 10/11, Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint), Entra ID, Active Directory, Intune and Autopilot, • Cloud & Infrastructure Support: Assist with Azure administration, DNS, DHCP and infrastructure monitoring toolsets, • New Starter Provisioning: Support onboarding processes and configure user accounts, devices and access, • Vendor Liaison: Escalate application issues to third-party software vendors where required, • SLA Management: Manage P1 incidents and priority tickets in line with agreed service level agreements, • Call Queue Ownership: Maintain accurate ticket documentation and provide regular client updates, • VIP Support: Deliver high-priority assistance to senior stakeholders, • Team Development: Mentor and support 1st Line engineers to enhance technical capability, • Field Support Cover: Provide onsite support cover when required CANDIDATE REQUIREMENTS ESSENTIAL • Previous experience in a 2nd Line IT Support, Service Desk Analyst or Technical Support Engineer role, • Proven experience of troubleshooting Microsoft Windows 10/11 and Microsoft 365 applications, • Experience with Entra ID, Active Directory, Intune and Autopilot administration, • Experience with DNS and DHCP configuration and troubleshooting, • Experience working within an ITIL framework, including Incident Management and Service Request Fulfilment, • Proven experience of working to SLAs within a structured service desk environment, • Excellent communication and customer service skills with clear written and spoken English, • Ability to prioritise workload, manage competing demands and maintain high-quality ticket documentation, • Proactive, solutions-focused approach with strong problem-solving skills, • Experience within a Managed Service Provider (MSP) environment, • ITI v3 or v4 Foundation certification, • Experience supporting Apple Mac devices, • Knowledge of cyber security best practice and security incident processes, • Experience in an ISO27001 aligned environment, • Experience with Windows Server administration and networking / WiFi troubleshooting BENEFITS • Performance based bonus (up to £4,000), • Industry renowned training and certifications (sponsored), • Personal development time with access to Pluralsight training platform, • Discretionary company sick pay, • 23 days’ holiday plus Bank Holidays, increasing with length of service, • Day off on your birthday APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14470 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Watford, Hertfordshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

Messaging Engineer 12 Month Fixed Term Contract London (Hybrid – 2 days WFH) 35 hours per week | Shift pattern 7:30am – 6:00pm A leading international law firm is seeking an experienced Messaging Engineer to join its London-based IT team on a 12-month FTC. This is an excellent opportunity for a technically strong messaging specialist to work within a global, high-performing professional services environment supporting enterprise-scale messaging platforms. The Role The Messaging Engineer will be responsible for designing, building and supporting the firm’s global messaging services, including: • Email (Exchange 2019/SE & Exchange Online), • Email archiving, • Instant messaging, • Remote email access, • Evaluating new messaging technologies to improve service levels and reduce costs, • Supporting delivery of new messaging services and enhancements, • Resolving messaging incidents in line with SLAs, • Acting as a technical escalation contact for Service Desk and IT teams, • Performing preventative maintenance, • Maintaining documentation and inventory records, • Ensuring compliance with IT policies and licensing agreements, • Preparing high-quality technical documentation Essential experience: • Windows Server & Active Directory, • Microsoft Exchange 2019/SE (3+ years), • Exchange Online, • Intune, • Microsoft Teams, • Enterprise Vault or similar archiving tools, • MobileIron or mobility solutions, • Exchange Online Protection, • PowerShell scripting for automation, • Highly analytical and solutions-focused, • Comfortable working under pressure and meeting strict deadlines, • Able to explain complex technical concepts to non-technical stakeholders, • Client-focused with strong communication skills, • Detail-oriented and thoroughWorking Pattern, • 35 hours per week, • Shift pattern covering 7:30am – 6:00pm, • Hybrid working (currently 2 days from home, subject to business need)

IT Field Support Engineer / Onsite Second Line Technician Join a forward-thinking managed services environment as an IT Field Engineer delivering onsite and remote IT support, troubleshooting Windows and Mac systems, Office 365, Azure and networking solutions across Central London clients. If you’ve also worked in the following roles, we’d also like to hear from you: Service Desk Analyst, IT Support Analyst, Infrastructure Engineer, IT Helpdesk Analyst, IT Support Engineer, IT Technician, Technical Support Engineer, 2nd Line Support Engineer, 2nd Line IT Support Technician, Onsite Support Engineer, IT Field Engineer SALARY: £40,000 - £45,000 per annum DOE + Benefits (see below) LOCATION: Hybrid. Working 4 days from client sites or the City of London office (Farringdon / Chancery Lane EC1N) and 1 day from home JOB TYPE: Full-Time, Permanent WORKING HOURS: 40 hours per week, Monday to Friday Fantastic Career Progression Opportunities JOB OVERVIEW We have a fantastic new job opportunity for an IT Field Support Engineer / Onsite Second Line Technician to join a dynamic managed services team supporting clients across Central London. As an IT Field Support Engineer / Onsite Second Line Technician you will deliver onsite and remote IT support, troubleshooting Windows 10 and 11, macOS, Office 365 and Azure environments while maintaining strong customer relationships. The IT Field Support Engineer / Onsite Second Line Technician will travel to client sites, implement IT strategies, support cloud computing, networking, cybersecurity and infrastructure projects, and ensure systems remain secure, optimised and aligned with best practice. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties as the IT Field Support Engineer / Onsite Second Line Technician include: • Onsite IT Support: Deliver professional technical support across client sites, resolving hardware, software and infrastructure issues, • Remote Troubleshooting: Provide responsive remote IT support for desktops, laptops, mobile devices and cloud platforms, • Microsoft 365 Administration: Support Outlook, OneDrive, SharePoint, Teams and Intune environments, • Systems Support: Maintain and troubleshoot Windows 10 and 11 and macOS devices, • Server & Directory Management: Support Active Directory, DNS and DHCP within Windows server environments, • Network Support: Configure and troubleshoot WiFi, firewalls and routers to ensure reliable connectivity, • Cloud & Security: Assist with Azure Virtual Desktop, multi-factor authentication, conditional access and compliance policies, • Email Management: Manage email routing, third-party spam filters and mail tracing, • Documentation & Knowledge Sharing: Maintain accurate records and contribute to the technical knowledge base, • Client Relationship Management: Act as a trusted advisor, delivering clear communication and exceptional customer service CANDIDATE REQUIREMENTS ESSENTIAL • Previous experience in professional IT support within a managed services or corporate IT environment, • Proven experience of troubleshooting Windows and Mac operating systems, • Experience with Microsoft 365 including Exchange Online, Teams, SharePoint and Intune, • Experience supporting Windows server technologies including Active Directory, DNS and DHCP, • Understanding of networking principles including WiFi, firewalls and routers, • Experience with Azure Virtual Desktop and cloud computing environments, • Understanding of cybersecurity controls including multi-factor authentication and conditional access, • Experience managing third-party vendors and resolving printer or hardware issues, • Microsoft Certifications, particularly cloud ones such as MD-102 and MS-700, • CompTIA A+, Network+ BENEFITS • Access to continuous training, mentorship, and certification support, • Career progression opportunities, • 21 days (increasing after 3 years of service) holiday, public holidays, • Birthday day off, • Private healthcare and 40% off gym membership, • Great pension scheme from day one, • Cycle to work scheme, • Eyecare vouchers, • Central location, next to a famous food market, • A friendly, inclusive, sustainable work environment, • Regular social events (tech-infused minigolf and darts, pool, and more!), • Electric car scheme after 2 years of service, • Recruitment referral scheme bonus, • Be part of a 70-strong family with low turnover and a high-impact culture The organisation aims to respond to all applications. However, if you have not heard from them within 4 weeks, please assume your application has not been successful on this occasion. We appreciate your interest and encourage you to apply for future opportunities. APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14479 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

Role: Service Desk Analyst (BTS)Location: South London / Hybrid Salary: £36,000 - £43,000 Are you an experienced IT support professional looking to step into a highly regulated, fast-paced environment where customer service and technical excellence go hand in hand? This hybrid role combines onsite, face-to-face support with remote troubleshooting via MS Teams and telephone. You'll act as a key member of the Business Technology Solutions team, delivering 1st and 2nd line support (with exposure to 3rd line services) across a dynamic financial services organisation. What You'll Be Doing * Acting as first point of contact for IT Incidents and Service Requests. * Logging, categorising and managing tickets via the ITSM tool in line with SLAs. * Supporting Windows 11, Microsoft 365, Active Directory and SCCM environments. * Troubleshooting hardware, software and remote access issues. * Escalating Major Incidents where required. * Supporting Change, Problem and Vulnerability Management processes. * Maintaining strong documentation, compliance and asset management standards. You'll work a rotating shift pattern Ideal Candidate * 5+ years' Service Desk experience in a busy, customer-facing environment. * Strong ITIL knowledge with practical application. * Excellent troubleshooting and root cause analysis skills. * Experience with Windows 11, Microsoft 365, SCCM and Active Directory. * Confident communicator with strong customer service focus. * Experience working to SLAs within structured or regulated environments. Desirable: ITIL 4 Foundation, Financial Services experience, vulnerability management or Power Apps exposure. If you're reliable, proactive and passionate about delivering outstanding IT support - and ready to take your career to the next level - get in touch to arrange a confidential conversation. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

IT Manager / Head of IT Looking for a seasoned and hands-on IT leader to oversee the delivery, security, and continuity of IT and digital services. This senior operational role is responsible for ensuring the campus technology environment is reliable, secure, and fully supports teaching, learning, and student services. The postholder will serve as the local IT lead, collaborating closely with central University IT services and campus leadership to align local operations with institutional standards. This position is ideal for an experienced IT professional in the education sector who thrives on owning the end-to-end technology environment of a vibrant and dynamic campus. Key Responsibilities * Lead and manage campus IT infrastructure, including network, Wi-Fi, AV systems, and devices. * Oversee Microsoft 365 and identity management in partnership with central IT teams. * Manage the device estate via Microsoft Intune, covering staff laptops, teaching spaces, and shared devices. * Ensure operational continuity for teaching, learning, and student support services. * Supervise IT service desk operations, incident management, and problem resolution. * Manage vendor relationships, service contracts, and renewals. * Maintain and enhance cybersecurity practices, data protection, and compliance standards.

Description This established London law firm is offering an excellent opportunity within its Facilities team, and it truly stands out for the way it looks after its people. Alongside a warm, collaborative culture, the firm provides an impressive benefits package including 26 days’ annual leave, private health and dental insurance, enhanced maternity and paternity leave, wellness perks, a bonus scheme, and more. This is an office-based role, working 9:30am–5:30pm, Monday through Friday, joining a small and friendly team consisting of a Facilities Manager and Head of Business Services. The Facilities Assistant will report directly to the Facilities Manager and play a key role in maintaining a healthy, safe, clean, and comfortable workplace for partners and staff. Key Responsibilities • Arrange and supervise all pre-planned maintenance, ensuring documentation is complete, access is organised in advance, and all works adhere to method statements and contractual obligations., • Manage the helpdesk logging system for all reported building and equipment issues, liaising with suppliers or building management to secure prompt resolutions while keeping internal clients fully updated., • Conduct weekly walkarounds to complete required health and safety checks, logging findings, resolving minor issues and escalating more complex matters to the Facilities Manager., • Maintain high standards of housekeeping in basement areas so they remain clean, safe and well-organised, coordinating with wider business support teams when needed., • Prepare thoroughly for new joiners, including desk setup, access passes and locker allocation., • Deliver new joiner inductions, covering access passes, manual handling guidance and a full health and safety tour., • Produce monthly KPIs across all facilities tasks., • Support the Head of Business Services and Facilities Manager with projects linked to space redesign and evolving ways of working within a hotelling environment. Person Specification The ideal candidate will have: • A minimum of 2 years’ experience in a Facilities team within a professional services environment., • Exceptional attention to detail and accuracy., • Fire marshal training., • Strong client service skills and confidence engaging directly with internal clients., • The ability to prioritise effectively, juggle multiple tasks and meet deadlines., • Excellent organisational and coordination skills, with a diligent and thorough approach., • Demonstrable awareness of health and safety issues., • A positive work ethic, flexible approach and strong team-player mindset., • Clear communication skills at all levels., • Energy, enthusiasm and a proactive attitude., • Strong IT skills, particularly Microsoft Word and Office., • Knowledge of document management systems and e-filing (advantageous)., • DSE assessment training (desirable). Please note that due to the large number of applications we receive, if you haven’t heard from us within 5 working days, please accept that your application wasn’t successful. Unfortunately we aren't able to get back to candidates individually on the status of their application as we are a small team, however please keep an eye on our Bis Recruit website for any upcoming positions. In the meantime, why not sign up to a career support webinar hosted by our sister business SKC London? Choose from our CV Writing Masterclass, LinkedIn for Job Success, How to Interview Well and Job Search Secrets Revealed.

Application Support Specialist – London (4 days per week in the office) – £35,000 to £40,000 Please note: This position does not offer sponsorship. Applicants must have full legal eligibility to work in the UK and be able to commute to the office 4 days per week. La Fosse is collaborating with a London-based client to recruit an Application Support Specialist within a well-established organisation. The successful candidate will support the smooth operation and performance of critical digital platforms, including marketing automation, CMS, websites, and analytics tools, working closely with marketing teams to help deliver efficient, data-driven campaigns. This role would suit someone early in their career who is looking to develop their technical and application support experience within a supportive environment. Key requirements: • Experience using Jira Service Desk or similar IT/service management platforms (commercial or academic experience considered)., • Ability to monitor and manage service requests, ensuring timely resolution and clear communication with stakeholders., • Understanding of SLA adherence and response time management. Technical skills: • Basic SQL querying skills to support and compare marketing platform data against databases., • Exposure to APIs and system integrations (practical experience or strong foundational understanding)., • Basic development knowledge (ideally JavaScript)., • Python knowledge is a plus but not essential; training can be provided., • Strong analytical and problem-solving skills to support the smooth operation of integrated platforms. This is a great opportunity for a junior professional looking to grow within application support while gaining exposure to marketing technologies and integrated digital platforms. How to apply: Please click the link to apply

Reports To: Product & Service Design Director Location: Remote with some travel when required Salary: Competitive plus Benefits Purpose The Service Architect plays a critical role in the definition, design, and documentation of high quality, scalable, and commercially viable services within Bell’s product and service portfolio. Working within the Product & Service Design function, the Service Architect ensures that new or enhanced services are strategically aligned, operationally feasible, and optimised for efficient delivery and customer value. Responsibilities • Lead the creation of end-to-end service designs for new or modified services, ensuring clarity in scope, features, performance, SLAs, support, and delivery model., • Develop and maintain service artefacts, including service blueprints, runbooks, RACI matrices, onboarding/offboarding guides., • Work closely with Product Managers to define viable service offerings that align with market needs and technical capabilities., • Collaborate with delivery, operations, technical teams, and external vendors to ensure operational readiness and delivery feasibility., • Participate in service design reviews, architecture forums, and governance boards to validate service models and ensure cross functional alignment., • Define service boundaries and consumption models that support pricing strategies, internal cost models, and commercial viability., • Work with Finance and Product Management to input into cost modelling and identify levers for profitability and operational optimisation., • Ensure smooth handover of service designs to delivery and support teams, with appropriate documentation, training, and tooling guidance., • Validate that service support models (e.g., Service Desk, incident management, reporting) meet customer and operational requirements., • Support post launch service reviews, identifying opportunities for improvement, risk mitigation, or optimisation., • Maintain version control of service artefacts and ensure updates reflect ongoing changes in technology, process, or customer demand. Requirements • 5+ years’ experience in service architecture, service design, or IT service management within a complex or technology-led business., • Strong understanding of ITIL, service lifecycle management, and modern service delivery models (cloud, hybrid, managed services)., • Demonstrated ability to design, document, and communicate complex service models to both technical and non-technical audiences., • Experience working across cross-functional teams including product, delivery, sales, operations, and finance., • Excellent analytical, organisational, and communication skills., • Proficient in creating and managing service artefacts using tools like Visio, Lucidchart, Confluence, or similar., • Familiarity with architectural and operational frameworks (e.g., TOGAF, COBIT, ISO 20000)., • Understanding of commercial modelling including cost-to-serve and pricing strategies., • Experience working within Agile or hybrid development/delivery environments., • Certification in ITIL v4, SIAM, or similar service management methodologies. Protecting your privacy and the security of your data is a longstanding top priority for Bell Integration. Please consult our Privacy Notice (click here) to know more about how we collect, use and transfer the personal data of our candidates.

About Sheffield Haworth Sheffield Haworth is a global talent consultancy founded in 1993. We have a history of placing executives in high impact roles year after year, giving clients a competitive advantage in a fast-changing world. Our vision is to be the leading global consultancy in people and transformational change. We specialize in executive search and interim placements, leadership advisory, change management, and information and data services. Clients benefit from deep industry insights, our wide-ranging networks, and high standards of delivery from our global team. We work with private and public companies across financial services, professional and business services, high-growth technologies, and multinational corporates. Sheffield Haworth has undergone significant growth and expansion since inception, now employing over 180 professionals in 15 global offices throughout the Americas, Europe, Middle East and Asia-Pacific regions. We are proud to be an equal opportunity and disability confident committed employer. Wealth and Asset Management Sheffield Haworth’s Global Wealth & Asset Management Practice partners with leading investment organisations operating in a rapidly evolving business environment where investing in people, promoting inclusion, and optimising performance are critical to long-term success. Led by Charles Bruce Smythe in London, the practice delivers senior-level executive search and advisory solutions across the global wealth and asset management landscape. With 40+ senior professionals worldwide and more than 1,000 senior-level assignments completed in the past decade, the international team offers both scale and depth across all major financial hubs. The practice supports C-suite, Managing Director, and Board-level appointments, as well as senior leadership roles across investment, research, origination, capital markets, business development, and broader management functions. Associate Overview Associates at Sheffield Haworth are responsible for research and search execution in their product area. In addition, they will be expected to proactively assist Consultants with marketing, pitching and candidate management. Early access to client meetings and dialogue can be expected. A few of the key areas of search that Associates can expect to work on include: • Knowledge management within our search database as well as within the team and firm Sharepoint and other systems, • Desk research, on LinkedIn and other research sources as well as via our proprietary database and company websites, • Telephone work, including candidate “cold calls” as well as candidate assessment and ongoing relationship management, • Written work including client-ready candidate assessments, job descriptions, client update notes, marketing materials, quarterly reports, etc., • Candidate & client interaction, • Business development, which could include company and management research as well as presentation preparation Sheffield Haworth is looking for an Associate who is proactive and innovative. A successful applicant will have: • Experience working on Financial Services and/or Professional Services search projects., • Good telephone manners and excellent communication skills with the ability to communicate effectively at all levels both verbally and in writing., • An ability to prioritize when faced with tight deadlines and shifting client needs., • An ability to exercise absolute discretion and professionalism with confidential information., • A positive attitude, a love of problem-solving, and a high attention to detail., • Well-developed skills in key office applications, including PowerPoint, Word and Excel, in order to efficiently produce presentations, reports, charts, graphical analysis, and written documents. Skills & Attributes In addition to the key skills for the role, we are always looking for team members who: • Display a passion for, and knowledge of, the Wealth and Asset Management industry, and keep a finger on the pulse of industry news, key clients and the general business environment., • Build strong relationships with team members, candidates and clients and ensure that they continually deepen and improve on these over time., • Seek out and deploy best practices in all that they do., • Display a consistently curious and inquisitive attitude., • Focus on collaboration and mutual support. Individuals who prefer to work with others and emphasize achieving excellent results through teamwork will be strong cultural fits for our team., • Are not afraid to challenge the status quo to drive improvements and support the culture of excellence., • Bring a sense of humor and fun to the role. While we take our work and client service very seriously, we believe that we all do better when enjoying ourselves and one another. Salary & Benefits This is a permanent full-time position. Associates receive a competitive salary and are also eligible to receive an annual discretionary bonus. Compensation is based on several factors including but not limited to education, work experience and skills. We may consider higher salaries for overqualified and exceptional candidates. Our Values Sheffield Haworth employees adhere to the following set of values. The successful candidate will show attributes which will complement the firm’s ethos in this respect. These include: Trust, Humanity, Inclusion and Excellence. We are an equal opportunity employer and comply with the Equality Act 2010, we value diversity at our company; it is an essential part of our success. We do not discriminate on the basis of age, pregnancy or maternity, marital/civil partnerships, religion or belief, sex or sexual orientation, gender or gender reassignment, disability or race including; color, nationality, ethnic or national origin.

IT Service Delivery Manager Salary: £50,000 - £60,000 pa DOE Location: Nottinghamshire / London (hybrid / client site / remote) Benefits: 26 days Annual Leave (+ bank holidays), Enhanced Maternity & Paternity, Access to HealthShield & Holiday Purchase Scheme & Electric Vehicle Scheme Our Client: Multi-Vendor IT Reseller & Managed Services Provider / VAR The Opportunity: We are searching for a proactive & experienced Service Delivery Manager to take ownership of the operational and commercial success of IT services delivered to a portfolio of enterprise customer contracts. You will play a key role in shaping the services strategy, be the driving force behind service excellence and continuous improvement, all whilst fostering long‑lasting effective customer relationships. Roles & Responsibilities: Commercial, Customer Relationship, & Service Delivery Management: • Ensure IT services add business value by fulfilling SLAs, KPIs, and meet customer expectations., • Oversee end‑to‑end service level management, ensuring full adherence to all contracted SLAs whilst maintaining consistent high‑quality service delivery., • Manage commercial and financial elements of service delivery to ensure efficiency, profitability, and value., • Maintain broad awareness of cost, value drivers, and financial implications of service decisions., • Maintain a positive and constructive narrative to customers, providing guidance and insight to enhance customer experience., • Work closely with the account management and commercial teams to deliver a cohesive service and aligned outcomes., • Build strong internal stakeholder relationships across technical teams, service desks, and other delivery functions., • Confidently lead and facilitate meetings with stakeholders at all organisational levels., • Provide matrix leadership across Service Desk functions, technical teams, and wider service stakeholders, and ensure all deliver consistently high‑quality service and outcomes., • Shape and evolve the service delivery strategy, supporting ongoing service development and growth., • Drive measurable service enhancement initiatives, embedding continuous improvement throughout the customer lifecycle., • Identify opportunities for optimisation across cost, efficiency, and return on investment., • Produce accurate and meaningful reports that clearly communicate service performance, trends, risks, and improvements., • Use data and insights to inform decision‑making, influence stakeholders, and drive service optimisation. Skills & Experience: • Previous experience as a Service Delivery Manager within an IT Reseller, VAR, IT MSP or similar is essential., • ITIL v4 certified, or proven experience working within a large scale ITIL aligned MSP with a strong understanding of modern service management best practice., • Experience of Public Sector projects/clients working on RM frameworks would be highly beneficial., • Large scale / enterprise service delivery experience, delivering IT services within client‑facing or outsourced environments., • Exceptional relationship‑building skills and the ability to represent the business with professionalism and credibility., • Strong matrix‑management capability, coordinating multi‑disciplinary teams to achieve shared outcomes., • A continuous‑improvement mindset, with proven experience driving and embedding service enhancements., • Excellent analytical and reporting skills, able to produce clear, insightful performance outputs., • Strong commercial awareness with an understanding of cost, value, and financial decision‑making., • A structured and proactive problem‑solver who thrives in fast‑moving, service‑led environments. Due to the nature of our roles, candidates must be a UK resident. Please note that we cannot offer visa sponsorship or future sponsorship for overseas candidates. For more information about the role, please contact Alice McGlaughlin using the contact details on our website: wearemarmion For more on Marmion, check out our 5* reviews on Trustpilot & Google. Thank you for your interest. We carefully review every CV and will contact shortlisted applicants by phone or email. If you don’t hear from us within 5 working days, unfortunately your application hasn’t been successful on this occasion.

Newmark UK is experiencing a period of investment and rapid growth. Our investor, developer and occupier clients have unique real estate advisory needs across a wide range of specialist sectors. The UK Business Development team is split into three teams to support growth: Bids, Client Partnerships and Newmark’s International Desk. This role is primarily focussed on supporting the International Desk, but there will be a team-wide working relationship for specific projects. The International Desk is our dedicated team for coordinating international flows of business within the Newmark Group and wider group of affiliate firms. The Desk sits centrally to the organisation and interacts with a broad geography – EMEA, APAC, USA, and LATAM. Working with both an internal and external client base, the primary function is to enable professionals of the group to deliver excellent client service beyond their own geographical borders, and handles a full range of commercial real estate sectors and services. The majority of flows are currently between the USA and Europe, where the International Desk serves all Newmark brokers in the USA – it is their key point of contact for requirements in EMEA and APAC. The International Desk collaborates closely with the Client Partnerships team, who provide relationship management support to a portfolio of strategically important clients, on a UK and global level. Working together, the teams ensure new business opportunities are identified, efficiently managed and introduced to the most suitable client teams to deliver growth for the firm. The role Key Responsibilities This is a truly global role which involves working with teams in the UK, Europe, United States and beyond, as Newmark’s global footprint continues to expand. We are looking for a business all-rounder who is comfortable working amongst a broad range of stakeholders, as well as analysing data and conducting research to source new opportunities. It offers someone the chance to build upon existing business acumen and offer career development opportunities. Global Network Coordination, Development & Knowledge Sharing • Coordinate and manage the global network, ensuring seamless communication and collaboration across internal teams and external partners., • Assist with the onboarding of new international teams, developing a strong understanding of new capabilities, service offerings, and client relationships., • Disseminate knowledge, capabilities, and best practices across existing teams in the UK, Europe, and other international markets to drive collaboration and maximise network value., • Act as a central point of contact to facilitate broker-to-broker connections and cross-border collaboration., • Support and strengthen communication between international members and the wider Newmark Group, sharing updates, capabilities, and strategic priorities., • Liaise with stakeholders to resolve issues, manage dependencies, and ensure timely, high-quality delivery that exceeds client expectations. Client Delivery & Business Support • Contribute to the preparation and delivery of client presentations, updates, and supporting documentation in response to International Desk queries., • Source, analyse, and compile market data and intelligence to support client requests and strategic initiatives., • Provide input into bids, pitches, and proposals, supporting business development and growth objectives., • Support referrals and revenue growth across UK and international teams, working closely with the Growth team and wider Gerald Eve business to export work internationally. Market Research & Strategic Insight • Conduct market research and analysis to inform strategic decision-making and identify business development opportunities., • Provide structured insights and data to support international strategy and client solutions. Representation & Relationship Management • Represent Newmark at meetings, conferences, and industry events, both domestically and internationally, to build and maintain strong professional relationships., • Act as a brand ambassador, reinforcing Newmark’s global capabilities and market expertise. Data & Operational Excellence • Maintain and update International Desk databases and records, ensuring accuracy, consistency, and completeness., • Provide high-quality and operational support to Newmark’s management team as required., • Ensure processes, documentation, and reporting are well-structured, clear, and efficient. About you • Exceptional communication and interpersonal skills, with the ability to build and maintain strong relationships., • Strong organisational and time management skills, with the ability to prioritise tasks and deadlines effectively in a fast-paced environment., • High attention to detail and accuracy., • Ability to work both independently and as part of a team., • Curious and proactive, with a genuine interest in understanding how businesses operate and how client relationships are built and grown., • Experience in a professional services firm, and ideally with a clear knowledge and understanding of the work types and services offered by a global commercial real estate firm, or a preparedness to learn quickly upon arrival., • Ideal candidates will hold a degree in business management, economics, marketing, or a related discipline however, candidates from any degree background that demonstrates strong logical, analytical and structured thinking will be considered., • Candidates should have at least 5 years of experience in related roles., • A high level of Microsoft proficiency (incl. Excel, Powerpoint and Power BI), • A positive, “can‑do” attitude with enthusiasm for learning new skills and taking on new challenges., • Confident communicating with a range of internal stakeholders, including senior colleagues, in a clear and professional way., • Creative and thoughtful in approach, with the ability to suggest pragmatic solutions and improvements., • Energetic, motivated and excited to build a career within a growing, global organisation.

An exciting opportunity has become available with a fantastic, expanding Construction Recruitment company in central London. My client are looking for ambitious, target motivated people with a strong work ethic to join them as a Recruitment Consultant. The Director of this business is looking to move away from a billing role and hand his £1.2 million contract desk over to a successor. This role would suit a newcomer into Recruitment or someone that has had a taste of what Recruitment can offer and is looking for a better opportunity. They are an established company with an excellent reputation in the sector and there is supportive management and a personal mentor to help you grow into the role. You would work in a warm, friendly collaborative team environment - Everybody wants everyone else to do well - There is always support and advice available. This would predominantly be a delivery role (at least to start) as the clients are in place (as are most of the contractors). You would be taught the intricacies of the niche sector the desk covers and learn how it all works, The desk would be handed over to you in increments to allow you to be confident in your ability to handle this undertaking. Responsibilities of a Recruitment Consultant • Actively source and qualify candidates, • Keep in touch with existing business contacts, • Use online tools to effectively network with Candidates, • Manage the client's needs and expectations, • Maintaining strong relationships in the market, • Provide excellent customer service to Clients and Candidates Requirements of a Recruitment Consultant • Effective interpersonal communication skills, • Be well organised and have excellent time management, • Target or goal oriented, • Able to meet strict deadlines Independently motivated, • Team player, • Strong work ethic This is not a Talent Acquisition role, if you work in Talent Acquisition I will not be able to help you. To apply for this exciting opportunity or more information please apply below or contact me on

TYG is expanding! We’re hiring a Recruitment Consultant to join our London team. We’re a market-leading recruitment company in the Architecture, Engineering & Construction space, working with clients across the USA. After a strong 2025, we’re growing again – currently 24 people in London, aiming for 40 over the next three years. It’s a great time to join, take real ownership of your desk, and progress quickly as the business scales. Our three directors started the company as friends after meeting at college, and that still shapes our culture today: supportive, social, and genuinely team-focused. We work hard, back each other, and celebrate all the wins, big or small. Why this is a great next step • Clear progression into senior and leadership roles as we grow, • High-earning commission structure (US market = bigger fees), • Real ownership over your desk and how you run it, • The chance to lean into your strengths and shape your role as you develop, • Direct training and mentoring from our directors and top billers, • Fast-paced, target-driven environment where performance is recognised and rewarded What you’ll get • Competitive base salary + uncapped commission, • Early finish Fridays + hybrid working, • In-house training, director mentoring & buddy system, • Regular socials, incentives & yearly trip abroad, • 22 days holiday + Christmas shutdown, • WeWork Devonshire Square office (free coffee, free beer, regular events) The role • Win new business and grow long-term client relationships, • Source, headhunt and manage high-quality candidates, • Run end-to-end recruitment processes and close deals, • Deliver a high standard of service to clients and candidates We’re looking for • 1–2 years’ experience in sales or recruitment, • Confident communicators who enjoy building relationships, • Commercially minded, competitive and goal-driven, • Organised, resilient and comfortable working to targets, • Sociable, positive team players If you’re in sales or recruitment and want a role where you can earn well, progress quickly, and be part of a growing, supportive team, apply today and we’ll be in touch.

Exciting opportunity for a Senior Project Manager with Commodities Trading experience, to join this global Energy company. This is an exciting time to join this world-leading Energy company as it evolves from a traditional Oil & Gas enterprise into a future-focused Energy leader. This transformation includes the establishment of a highly successful new Power Trading desk within the Energy Trading team and ventures into cutting-edge solutions that address the evolving demands of the Energy sector. These initiatives include advanced Gas infrastructure, LNG technology, effective Energy Storage systems and Green Energy solutions. These innovations create opportunities for exceptionally talented individuals to contribute to the success of this evolution, working alongside some of the industry’s top professionals and leveraging the very latest technology. Location: London - working from the Central London office, 3 days per week. About The Role: • Senior Project Manager, operating as the right-hand of the Portfolio Manager for a very large change programme looking at pre-trade analytics, • Plan, execute, monitor, control, and close all aspects of the project lifecycle., • Rigorously manage scope through a structured change management process to ensure commitments are achieved within agreed time, cost, and quality parameters with focus on delivering the business benefits., • Create and validate financial forecasts and provide ongoing reconciliation of resources and expenditures., • Proactively analyse risks and variances against plan to assess trends threatening agreed scope, time, cost, and quality commitments. Identify signs that a project may be at risk and escalate quickly and appropriately. Your Background Needs To Include: • Senior PM, likely to have over 10 years of experience., • Experience working within the Commodities Trading sector is absolutely essential., • Must have domain knowledge of Trading., • Previous experience of Fundamentals data is highly advantageous., • Not hesitant to look for transformation in ways of working but can introduce the concepts sensitively, • Ability to positively engage a variety of stakeholders. This needs combining with a positive attitude and an ability to work within a large, globally dispersed project team in a multi-cultural environment. You also need to be a self-starter, a logical thinker and a quick learner, with strong initiative and excellent communication, interpersonal and presentation skills, able to write clearly and concisely. We believe in equality of opportunity for all job applicants regardless of gender, marital status, race, colour, nationality, ethnic origin, creed or religion, disability, sexual orientation or age. With a focus within Energy Trading, Oil & Gas, Financial Markets and Commodities, we offer a transparent Recruitment Service that has proven to be reliable and effective for over 40 years. We are ISO accredited and proud of our excellent TrustPilot Reviews. Your search for a New Contract Assignment or for a New Permanent Job will be in safe hands with Eaglecliff Recruitment. Please telephone for an immediate response or email your CV for a quick response. Eaglecliff Ltd is acting in the capacity of an employment agency for permanent recruitment and an employment business for contractor resourcing.

THE BIGGER PICTURE: VCCP is the global challenger network for challenger brands. With more than 1,500 people across 13 offices in North America, EMEA and APAC, we challenge conventions to deliver value for the world’s most ambitious organisations. We believe transformation happens when everything works together. That’s why we bring specialists from every discipline - strategy, AI, data, media, digital, experience, branding, creativity, production, PR, CX, CRM, employee engagement and beyond - into one fully integrated network. We were founded on the principles of simplicity, collaboration and un-preciousness, and we’ve grown by staying true to them. Today, our clients include some of the world’s most recognisable and progressive brands. VCCP has topped the AAR’s annual new business ranking in 13 of the last 14 years and holds multiple Agency of the Year titles. Across every company and every capability, we share the same ambition: to challenge ourselves, challenge our clients and challenge the industry for the better. ABOUT VCCP MEDIA In line with our challenger mentality, we want to challenge the way people think about media and media agencies. At the beginning of 2024 we underwent a significant change in leadership and organization, centering our offering on challenging the bad habits of the industry, driving creativity in media, and delivering more effective work through integration. VCCP Media is a full-service agency that sits at the heart of the VCCP Partnership. We offer clients the full spectrum of paid media capabilities from TV, cinema and radio, to social, PPC and SEO consultancy. What makes us a truly unique agency is our ability to integrate with other elements of the marketing mix, thanks to our unique position within the VCCP Group. Our proximity to sister agencies means we are the only media agency whose strategists and planners incorporate insights from creative, behavioral science, PR, brand design and UX (to name a few) into our day-to-day delivery. This makes for an exciting and challenging working environment for any media specialist, who wants to expand their horizon. Our challenger mentality is also at the heart of how we think. We challenge the outcomes to outsmart the category. We challenge ourselves to find audiences who represent both brand and business growth. We challenge lazy planning and buying. Above all, we challenge how being creative can be effective. Because we believe good work works. This approach has seen us win and grow key performance clients over the last few months, where we are now looking for a bright, enthusiastic, and energised person, who is genuinely excited about playing a key role in bringing Paid Search & Paid Social closer together and driving creative synergies forward for performance clients. OUR PURPOSE So what do we actually do? Put simply, we exist to transform the fortunes of our clients by challenging and disrupting the categories they operate in. It’s why we describe ourselves as ‘the challenger agency for challenger brands'. THE ROLE We are looking for a Senior Digital Executive to help us redefine what programmatic is as a channel and be at the heart of our activation. You’ll be moving beyond just ‘pressing buttons’ to helping us build VCCPm, our nuanced way of buying that prioritises memorability and effectiveness over cheap reach. This role is perfect for someone who has the technical foundations of programmatic but wants to apply them in a smarter, more creative way. You’ll be using the latest AI tools to automate the boring bits, giving you more time to think about how our campaigns actually perform for our clients. As a media agency that puts creative integration at the heart of everything we do, we are looking for someone who cares deeply about how digital media can elevate creative ideas and vice versa. This role is about more than just delivering numbers; it’s about delivering work that is memorable, effective, and brand-building. KEY RESPONSIBILITIES: Short-Term: • Platform Mastery: Ownership of campaign set-up and daily management across programmatic platforms (e.g., DV360, The Trade Desk)., • VCCPm Delivery: Helping the team implement our unique buying strategies to ensure zero wastage and high-impact placements., • Digital Activation: Manage the trafficking process, ensure the right tags are in place, and pull insights on what is working (CM360 / Flashtalking are both used). Troubleshoot campaign delivery issues and quickly resolve technical or operational blockers., • AI Integration: Use AI LLMs (Gemini, ChatGPT) as part of your day-to-day workstreams to automate manual tasks and enhance productivity., • Client Strategy: Work across a range of clients and verticals, providing proactive ideas, reporting, and deeper insight, • Lead internal campaign workflows: briefing creative, managing QA, and maintaining strong alignment with planning and analytics., • Reporting & Insights: Pulling data and, more importantly, helping to explain why something worked (or didn't) to our clients. Medium Term: • Collaborate with strategy, planning and creative teams to evolve how paid media supports brand storytelling and challenger thinking., • Take ownership of campaign performance evaluation and optimisations, identifying patterns across platforms and accounts., • Help create how-to guides for the wider team to ensure we are always following best-in-class digital practices., • Begin identifying new opportunities to push the creative application of digital media — from formats and placements to audience targeting. Long Term: • Champion test-and-learn frameworks to demonstrate incremental improvement in creative performance and audience engagement., • Build external relationships with key platform partners., • Shape how digital campaigns are evaluated beyond just metrics — helping define new standards of effectiveness. ABOUT YOU: We’re looking for someone who thrives in fast-paced, multi-platform environments, and who sees media delivery as an opportunity to make creative sing. You’ll care about quality, detail and output, and be someone who loves delivering real work, with real impact, for real audiences. SKILLS AND EXPERIENCE: • Programmatic Expertise: Hands-on experience in platforms like DV360 or The Trade Desk is a must., • Digital Understanding: A strong grasp of the evolving digital marketplace and the campaign life cycle., • Technical Literacy: Proficiency in using AI LLMs like Gemini and ChatGPT in your daily workflow., • Analytical Mindset: Comfortable using data to influence client decision-making and creative optimisation., • Curiosity: A natural drive to understand how the world is changing and how AI will reshape the media landscape., • Collaborative mindset: comfortable working across media, creative, and client teams, • Previous client management experience (including reporting, pacing, and day-to-day queries) If this sounds like you or someone you know, please get in touch! VCCP DE&I STATEMENT We believe that DE&I is about creating a strong culture of inclusion within our agency, where everyone can thrive and be their authentic self. VCCP is an equal opportunity employer and does not discriminate on the basis of gender, age, disability, religion, belief, sexual orientation, marital status, or ethnicity. If you require any adjustments during the application or interview process, please let us know via . CRIMINAL RECORDS INFORMATION As part of our onboarding process, you will be required to complete a Criminal Records Declaration regarding any unspent convictions. For roles in finance, HR, Legal, IT or senior management, we may be required to verify your declaration with a basic DBS check, as well as an Adverse Finance and ID check. Please note, we try to respond to as many applications as possible but, if you do not hear from us within two weeks of submitting your application, please assume we are unable to proceed with your application for this specific role. Thank you for your interest in VCCP