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JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Join JLL's dynamic team serving one of the world's largest banking and financial services organisations with a network spanning more than 50 countries and territories. We're seeking talented professionals who thrive in fast-paced environments and are eager to drive meaningful change. This is an outstanding opportunity to work alongside industry experts that help shape the future of workplace strategy for a globally recognised institution. Whether you want a career that could take you to the top or an exciting new direction, we offer opportunities, support and rewards that will help you stand out, fulfil your potential, and ultimately make your mark on something truly exciting. Front of House (FOH) Supervisor The role of a Front of House Supervisor is to ensure the highest levels of client and visitor care. To consistently deliver service excellence as a role model and to drive Guest Services Ambassadors and Coordinators to provide seamless visitor experience, and all reception duties are attended to. A highly self-motivated individual who has an instinctive customer centric approach that anticipates our HSBC colleagues & customer’s needs in line with the CX vision “enabling opportunities for everyone to flourish”. Working hours/pattern Monday to Friday on a rotational basis, 40 hours per week. Flexibility is essential to support events and key business activity. Key responsibilities Customer Focus To ensure that all visitors experience service excellence consistently, with the Guest Service Ambassadors providing a warm, courteous, and prompt welcome on arrival and throughout the client journey To collate customer feedback on an ongoing basis via Corrigo and follow-up with customers to ensure resolution To ensure accurate information is available for Guest Services Ambassadors to provide local area knowledge and liaise as a point of contact between clients and hosts Liaising with PA/EA teams, clients & visitors and providing excellent customer service – encouraging the team to deliver “wow” moments when the opportunity arises Monitoring mobile reception technology to ensure functionality and Guest Services Ambassadors are delivering service fluently and in harmony with Vgreet Proactively deal with enquiries, requests or complaints in person, via the telephone or email, in a timely and professional manner ensuring effective problem resolution Ensure a commitment to service excellence recognising guest service ambassadors and colleagues with service STARs Leadership Accountability To lead the team’s awareness of business and team activity with regular and ad-hoc communication Strategically rota the team according to VIP events and transfer floor meetings Provide administration support, having full working knowledge of Asure visitor management, room and desk booking system to support guests or HSBC colleagues with any queries Ensure meeting rooms are kept to the required standards and ready for use at all times using the Corrigo FM process Ensure that all times the Guest Services team are adhering to the highest levels of personal presentation / appearance and wearing the correct uniform Organise excellence-audits and scorecards of the Guest Services areas to ensure reception desks/ Vgreet, guest waiting areas and client suites are always maintained to highest standards of tidiness and cleanliness Support a culture of continuous learning within the team, supporting them on their journey of being a customer services professional with short takes etc with the Front of House Supervisor being the “trained trainer” Proactive Guest Services Operation and Communication Adaptable to work throughout the Guest Services operation including main building reception, internal reception spaces and Guest Services Hub providing leadership support appropriately Communicate effectively the management team, displaying accuracy and attention to detail both in verbal and written communication Maintain a strong awareness of business activity communicating all updates with Guest Services Ambassadors whilst building strong and lasting relationships Escalate any new / ongoing / potential issues and complaints to the Guest Services Deputy Manager so that they are addressed accordingly Organise the training of new Guest Services team members including induction plans and reviews To support and guide all Guest Service Ambassadors and Coordinators with their daily tasks and personal development, to help improve each individual and overall service standards for the client Person Specification/Requirements At least 2 years' experience within a Front of House role in a corporate environment, 5-star hotel, members club or flagship airline Self-motivated service leader committed to driving service excellence Possesses fluency in leading reception services and standard operating procedures, together with in house meeting reservations procedures, and other internal/external communication methods Ability to demonstrate empathy, excellent customer service and practical skills Operational knowledge of all reception services and standard operating procedures Must have excellent organisational skills and good attention to detail Professional and high standard of overall communication Should have an excellent and positive “can do attitude” and a great team player and leader Able to work in a busy and pressurised environment providing a discreet and personalised service. From time to time the company may require you to work at other sites, on projects, company development, site visits or similar. You will also positively represent the company at all times along with being present in the workplace at critical times of operation Location: On-site –London, GBR If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our _. For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Role: Shift Manager - Onsite Role Overview The Shift Manager is a hands-on operational leadership role responsible for leading the shift engineering team and ensuring seamless 24/7 building operations. This position focuses on real-time response coordination, shift team supervision, operational continuity across shift patterns, and maintaining immediate system availability during out-of-hours periods. The role requires physical presence during shift operations and direct oversight of shift engineers executing maintenance and reactive tasks. Key Responsibilities Shift Team Leadership & Direct Supervision · Provide on-shift leadership and direct supervision of shift engineers, ensuring immediate task prioritization and technical guidance during operational periods · Conduct daily shift briefings and end-of-shift debriefs to communicate priorities, safety alerts, and operational handovers · Build and maintain high-performing shift teams through active coaching, on-the-job mentoring, and real-time performance feedback · Manage shift team attendance, absences, and daily resource deployment to maintain operational coverage · Perform on-shift capability assessments and identify skill development needs for individual shift engineers · Lead by example through hands-on involvement in technical tasks during critical situations or resource constraints · Foster team cohesion and morale across shift patterns, ensuring consistent standards between different shift teams 24/7 Operational Continuity & Real-Time Response · Maintain operational command during assigned shift periods, ensuring immediate response to all building system alerts and failures · Monitor live Building Management Systems (BMS), fire alarm panels, and critical system dashboards throughout shift operations · Coordinate rapid response to equipment breakdowns, alarms, and emergency situations requiring immediate engineering intervention · Direct shift engineers on urgent reactive tasks, prioritizing based on operational impact and client requirements · Execute real-time decision-making for system isolations, emergency shutdowns, and critical equipment changeovers · Manage simultaneous incidents during shift periods, deploying resources effectively to minimize service disruption · Provide technical troubleshooting support to shift engineers for complex system failures or diagnostic challenges · Maintain continuous communication with building security, client representatives, and on-call stakeholders during incidents Shift Handover Management & Communication · Execute structured shift handovers with incoming/outgoing Shift Engineering Managers or day team supervisors · Maintain comprehensive shift logs documenting incidents, completed works, ongoing issues, and outstanding actions · Ensure all critical information is communicated clearly between shift teams to prevent information loss or task duplication · Update work management systems in real-time with shift activities, reactive responses, and job status changes · Brief Engineering Manager on significant shift events, trends, or emerging issues requiring management attention · Coordinate with day teams on tasks requiring follow-up, specialist input, or continuation beyond shift hours Out-of-Hours & Emergency Coordination · Serve as primary escalation point for all engineering emergencies during shift periods · Mobilize emergency response resources including on-call specialists, contractors, or additional shift engineers when required · Coordinate with emergency services (fire, police, ambulance) during critical incidents affecting building safety or operations · Execute emergency procedures including evacuations, system isolations, or building lockdowns as required · Manage client communication during out-of-hours emergencies, providing timely updates on incident status and resolution timelines · Document emergency incidents thoroughly, including actions taken, resources deployed, and lessons learned · Participate in on-call rota as required to provide management support outside standard shift patterns Reactive Maintenance Execution & Quality Control · Oversee shift engineers executing reactive maintenance tasks, ensuring work quality and timely completion · Verify completed reactive works meet technical standards before signing off jobs in work management systems · Conduct spot-checks on shift engineer workmanship during and after task completion · Ensure all reactive works are properly documented with accurate time recording, parts usage, and technical notes · Monitor reactive backlog during shifts, ensuring aged jobs are progressed and nothing is overlooked · Coordinate specialist contractor callouts for reactive works beyond in-house capability during shift periods Shift-Based Planned Maintenance Delivery · Monitor PPM completion throughout shifts, ensuring targets are met and work quality is maintained · Conduct random quality checks on completed PPMs to verify compliance with specifications and procedures · Address PPM overruns or incomplete tasks by reassigning resources or escalating to Engineering Manager · Update maintenance management systems with accurate PPM completion records before end of shift Shift Operations Health & Safety · Enforce safe working practices during all shift activities, challenging unsafe behaviours immediately · Conduct shift-based safety walks and plant room inspections, identifying and rectifying hazards · Ensure shift engineers use correct PPE, tools, and equipment for all tasks · Verify Permit to Work compliance for all shift activities requiring isolation or high-risk work · Coordinate safe contractor access during shift periods, verifying RAMS and monitoring on-site activities · Report all incidents, near-misses, and safety observations occurring during shift operations · Lead shift-based safety briefings on new procedures, lessons learned, or seasonal hazards · Maintain shift-accessible safety documentation including emergency contact lists and procedure guides Live System Monitoring & Performance Optimization · Continuously monitor critical system parameters (temperatures, pressures, flows, power consumption) during shifts · Identify abnormal operating conditions and direct corrective actions before failures occur · Optimize system performance during low-occupancy periods through parameter adjustments or equipment sequencing · Coordinate planned testing and commissioning activities during shift periods to minimize occupant impact · Maintain plant room and equipment compound cleanliness standards through shift team accountability · Conduct shift-based equipment inspections recording meter readings, visual conditions, and abnormal observations Shift Resource & Task Management · Deploy shift engineers efficiently across multiple tasks, balancing reactive demands with planned work · Monitor engineer productivity and time utilization throughout shifts, addressing inefficiencies immediately · Ensure shift teams have necessary tools, equipment, spare parts, and consumables to complete assigned tasks · Coordinate shift vehicle usage and ensure proper maintenance, cleanliness, and security of fleet assets · Manage shift break schedules to maintain continuous operational coverage · Track and control shift overtime, ensuring appropriate authorization before additional hours are worked Technical Documentation & Record Keeping · Maintain accurate shift logs recording all activities, incidents, system changes, and communications · Ensure shift engineers complete job cards, timesheets, and system updates accurately and promptly · Update asset registers with new equipment information or changes identified during shift operations · Photograph and document equipment conditions, defects, or completed works as required · Maintain shift-accessible technical documentation including drawings, manuals, and contact information · Archive shift records systematically for audit trails and historical reference Essential Skills & Experience Shift Leadership & Team Management · Proven experience leading engineering teams in shift-based, 24/7 operational environments · Ability to motivate and direct teams during unsociable hours including nights, weekends, and holidays · Strong situational leadership skills to adapt management style based on real-time operational demands · Experience managing shift handovers and maintaining operational continuity across multiple teams · Comfortable making autonomous decisions during out-of-hours periods with limited management support Operational & Technical Competence · Minimum 5 years' experience in shift operations or supervisory roles within facilities management or industrial environments · Hands-on technical competence across electrical, mechanical, HVAC, and plumbing systems · Practical troubleshooting ability to diagnose and resolve equipment failures under time pressure · Experience working with Building Management Systems (BMS) for monitoring and control · Understanding of critical building systems including life safety, power distribution, and HVAC controls Emergency Response & Decision-Making · Proven track record managing technical emergencies and coordinating rapid response activities · Ability to remain calm under pressure and make sound decisions during critical incidents · Experience liaising with emergency services and managing building evacuations or lockdowns · Strong risk assessment capability to evaluate situations and implement appropriate safety measures · Confidence to escalate appropriately while taking ownership of shift-period incidents Systems & Documentation · Experience using computerized maintenance management systems (Corrigo, Maximo, or similar) · Competent with mobile devices and tablets for real-time system updates and communication · Strong written communication skills for shift logs, incident reports, and handover documentation · Practical knowledge of Microsoft Office (Word, Excel, Outlook) for reporting and communication Health & Safety · Valid IOSH Managing Safely certification (essential) · Thorough knowledge of Health & Safety regulations applicable to shift operations · Experience implementing Permit to Work systems and managing safe isolations · Practical understanding of RAMS review and contractor safety supervision · Commitment to zero-harm safety culture and willingness to challenge unsafe practices Flexibility & Availability · Willingness to work rotating shift patterns including nights, weekends, public holidays, and seasonal variations · Availability for on-call duties as part of management rota · Flexibility to adjust shift patterns based on operational requirements or emergency situations · Full UK driving licence for travel between sites or emergency callouts Desirable Qualifications & Experience · City & Guilds, NVQ Level 3, HNC, or equivalent engineering qualifications · Experience in high-availability environments (data centres, hospitals, manufacturing, airports) · Familiarity with cooling towers, water treatment systems, and associated compliance · Exposure to service desk or help desk operations · Professional body membership (IWFM, CIBSE, IET) Location: On-site –London, GBR If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our _. For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Gas Engineering Supervisor — Mobile, London JLL | Workplace Management You've got the skills, the tickets, and years of commercial gas experience under your belt. But you're still just another engineer on the rota, watching opportunities go to people with less ability but better timing. What if you could actually lead? Not just boss people around, but genuinely develop a team, influence standards across landmark sites, and get recognized for the expertise you've spent years building. We're looking for a Gas Engineering Supervisor who's ready to step up — not into a made-up title with no real authority, but into genuine leadership on some of London's most prestigious commercial properties. Why this role is different Real leadership, not just a fancy title You'll lead, mentor, and develop a team of gas engineers across multiple high-profile sites. Actual authority to make decisions, set standards, and shape how gas engineering is delivered across the portfolio. Work that challenges you Landmark commercial properties with complex plant rooms, sophisticated BMS systems, and heating installations that require proper expertise. Not domestic boiler swaps or the same breakdowns on repeat. Career progression that exists Clear pathways to senior supervisor, contracts manager, and regional leadership roles. JLL promotes from within because we'd rather develop talent than parachute in outsiders who don't know the operation. Development investment you'll use Structured training programs, technical upskilling, and leadership development. Access to industry experts, modern FM practices, and the kind of professional development that actually advances your career. A team that backs you Part of JLL's engineering community with technical support, peer collaboration, and a culture where asking questions makes you smart, not weak. You're leading a team, but you're not doing it alone. The stability of a global leader FTSE 250 company with blue-chip clients and long-term contracts. You get the security and resources of a major organization with the autonomy to run your operation properly. The complete package Core compensation: • Competitive salary reflecting your experience and leadership responsibility, • Company vehicle for mobile operations, • Full kit: laptop, tablet, phone, and parking card, • Realistic scope for progression and salary growth Professional development: • Structured training and leadership programs, • Technical certifications and upskilling opportunities, • Mentorship from senior engineering leaders, • Career pathways within JLL's global network Security & benefits: • Comprehensive pension scheme, • Healthcare options, • Life assurance, • Employee wellbeing support Work-life balance: • Planned schedules with emergency response rota, • Professional working environment, • Recognition for leadership, not just hours logged What you'll be doing Leading your team: You'll oversee a team of gas engineers and technicians across multiple London sites, providing technical mentorship, conducting safety briefings, and driving excellence in everything from diagnostics to customer service. You're building capability, not just managing schedules. Technical excellence: Hands-on advanced diagnostics, complex repairs, and installations on commercial heating systems, boilers, and plant room equipment. You'll ensure 100% compliance with Gas Safety Regulations, oversee inspections and certification, and manage compliance tracking through SharePoint systems. Stakeholder management: Building strong relationships with clients, building managers, and specialist contractors. You'll coordinate maintenance to minimize disruption, attend monthly Gas forums, and represent engineering excellence at every level. Emergency leadership: Taking control when it matters most. Leading rapid response teams during emergency gas situations, making critical decisions under pressure, and ensuring safe, effective resolution every time. Auditing and improvement: Conducting technical audits, investigating incidents, and implementing lessons learned. You're not just maintaining standards — you're raising them. This isn't supervision from behind a desk. You're leading from the front on complex commercial systems where your decisions directly impact building performance and occupier experience. What we need from you Essential qualifications: • Gas Safe registered with full commercial and domestic tickets (CCN1, CPA1, CENWAT, COCN1, CODNCO1, ICPN1, CORT1, CDGA1, CIGA1, TPCP1A), • Minimum 5 years' commercial gas engineering experience, • Proven track record leading or mentoring engineers, • Full UK driving licence Technical expertise: • Deep knowledge of commercial plant rooms, boilers, and heating systems, • Confident with compliance requirements, audits, and technical documentation, • Experience with complex diagnostics and problem-solving, • Understanding of modern BMS and control systems Leadership capability: • Excellent communication and stakeholder management skills, • Ability to motivate teams and develop talent, • Calm under pressure with strong decision-making ability, • Commitment to safety, quality, and continuous improvement The JLL difference: We're not just looking for someone who can do the job. We want someone who's ready to grow beyond it — someone who sees this as the beginning of a leadership career in facilities management, not the ceiling. Location: On-site –London, GBR If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our _. For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL! Role Purpose The Soft Services Manager role is primarily intended to ensure the high quality and consistent delivery of soft services. The Soft Services Manager will have specific responsibility for the management of certain vendor relationships services across the area, and responsibility for ensuring that the Integrated Facilities Management team is consistent in quality and delivery, solutions and all arrangements around soft services provision. To achieve this, the Soft Services Manager will work very closely with the onsite delivery teams. The Soft Services Manager is expected to seek and identify best practice from across the wider JLL and the FM industry, in order to grow and develop service delivery with the areas of responsibility. What his job involves: • The Soft Services Manager will work very closely with the QBP Soft Services Lead, the Procurement team and with the onsite delivery teams. Ensuring that both contractual obligations are protected and seeking to identify and deliver best practice and innovation from across the wider JLL and the FM industry, in order to grow and develop the service delivery, to the highest standards, within the areas of responsibility., • Key relationships are built with FM’s and OSC’s across IFM to identify and deliver continuous service improvements., • The Soft Services Manager will have a key role in driving sustainability within the areas of responsibility., • Overall responsibility for 3 key vendor relationships plus ad hoc vendors. 1. Management of the vendor relationship for Business Services. Service provision includes: • Mail and courier operations, • Reprographics, • Ownership of copy areas, • First line support for printers 1. Management of the vendor relationship for Cleaning, Waste & Recycling. Service provision includes: • Cleaning & housekeeping operations, • Periodical cleaning, • Waste disposal and recycling services, • Various ancillary services under the scope of the contracts, including for example laundry, pest control, which may change from time to time 1. Management of the vendor relationship for Stationery & Office Supplies. Service provision includes: • Core and non-core stationery, • Non-standard requests for office equipment, inclusive of ergonomic solutions The Soft Services Manager is responsible for ensuring that the vendor is managed in line with the IFM vendor management process, and in accordance with contracts, measurable Key Performance Indicators and Service Level Agreements. In all instances, the Soft Services manager is responsible for working closely with the onsite delivery teams to ensure that: • Full compliance to Environmental Health and Safety regulations is continuously achieved, • Services are managed and delivered consistently across the portfolio of sites, • New sites are seamlessly mobilised, working closely with the Sourcing Manager, • Vendor is managed in line with the IFM (Integrated Facilities Management) vendor management process, • Vendor is managed strictly in line with both IFM and client contract, and associated agreed Key Performance Indicators and Service Level Agreements., • Reporting flows through from the vendors to the IFM team in accordance with IFM and client requirements, • Budgets and all financial requirements flow through from the vendors to the IFM team in accordance with IFM and client requirements, • Key relationships are built with Facility Managers and Office Service Coordinators across the IFM team in order to ensure delivery goals are met The Soft Services Manager will also be expected to lead in ensuring the consistency and quality of all other Global Real Estate & Facilities offered soft services. • Services/products offered in tea points, • Services/products offered in copy areas, • Provision of standard products in meeting rooms Every day is different, and in all these activities, we’d encourage you to show your ingenuity. Sound like you? To apply you need to be/ possess skills: • Ideally 6 years + exposure in Facilities Management role within a large commercial organization., • Experience of owning facilities contracts and supplier/ contractor management., • Experience of working with quality, environmental and EHS management systems essential, • Quality, EHS and environmental related accreditations desirable, • Facilities Management industry recognised related qualifications desirable, • Educated to degree level or equivalent, • Ability to work in collaborative team environment, • Vendor/contract management, • Decision making / complex problem solving, • Excellent verbal & written communication, • High level of IT literacy, • Strong communication skills, • Assertiveness, • Practical experience in Soft Services contract delivery, • Demonstrate a good working knowledge of soft services What you can expect from us • You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things., • Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We’ll offer you a competitive salary and benefits package., • Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you... Apply today! Location: On-site –London, GBR Job Tags: If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our _. For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.

An independent Heathrow forwarder, is looking for an Airfreight Operations Manager. \n Location - Heathrow Salary up to £60K \n Outline of the Role: \n You will take full ownership of the Heathrow operation: a small team of operators as well as a couple of general admin staff and drivers. This is a hands-on leadership role. You'll run the desk, set the standard and step in on live shipments whenever needed, not manage from a distance. \n The immediate priority is the operation itself: raising service standards, building a proactive customer-first culture and making the business ready to grow. Once that foundation is in place, you'll play a central part in driving growth, and hitting agreed milestones earns you equity in the business. \n Duties Include: \n\n • Lead day-to-day air export and import operations at Heathrow, working live shipments alongside the team\n, • Lift customer service standards and reset the culture of an established team — coaching, setting expectations and tackling under-performance\n, • Own service quality for high-value, time-critical and specialist cargo\n, • Manage airline, handling agent, customs and haulier relationships to secure capacity, rates and reliability\n, • Oversee the warehouse and small fleet, scheduling collections and deliveries efficiently\n, • Ensure compliance with security (RA/KC), customs and dangerous goods requirements\n, • Improve processes and systems so the operation can scale\n, • Help shape and deliver the growth plan once the operation is strengthened, including supporting client development\n\n What our client is looking for: \n\n • Strong, recent airfreight operations experience\n, • Solid working knowledge of both air export and import processes, airline booking, customs and security procedures\n, • Experience leading or supervising an operations team, with the confidence to raise standards and drive culture change\n, • Hands-on mentality: comfortable rolling up your sleeves on the busiest days\n, • Customer-first attitude and excellent communication skills\n, • Commercial awareness: you understand margin, cost control and what keeps clients loyal\n\n

Service Manager Wembley About Flannery Plant Hire Flannery Plant Hire is a leading provider of plant hire and specialist attachments to the construction industry across the UK and Ireland. With a comprehensive fleet of innovative machinery, we pride ourselves on delivering exceptional customer service and meeting our clients' project requirements. Role Purpose The Service Manager is responsible for leading the maintenance and servicing function to ensure the availability, reliability, safety, and compliance of Flannery's fleet. This role oversees workshop operations, field service engineers, and maintenance planning, ensuring plant and equipment are serviced efficiently while minimising downtime and maximising fleet utilisation. Working closely with Operations, Transport, Engineering, Procurement, and Hire Desk teams, the Service Manager will drive operational excellence, continuous improvement, and a culture of safety and accountability. Key Responsibilities Lead the day-to-day management of field service operations. Ensure preventative maintenance schedules are planned and completed on time. Maximise fleet availability through effective maintenance planning and resource allocation. Monitor equipment performance and implement corrective actions to reduce recurring faults. Coordinate breakdown response to minimise customer disruption. Ensure all servicing and repairs are completed to manufacturer specifications. Maintain accurate service and maintenance records using the company's fleet management systems. Monitor asset condition and recommend refurbishment or disposal where appropriate. Lead, coach, and develop service controllers, engineers, and technicians. Set performance expectations and conduct regular performance reviews. Promote a culture of accountability, teamwork, and continuous improvement. Support recruitment, onboarding, and technical development of engineering staff. Champion Flannery's health and safety culture across all service operations. Ensure compliance with company policies, manufacturer standards, and legal regulations. Investigate incidents and implement corrective actions where necessary. Identify opportunities to reduce maintenance costs without compromising quality or safety. Control external supplier and subcontractor costs. Work collaboratively with operational teams to deliver high fleet availability. Support customer satisfaction through reliable equipment and responsive service delivery. Analyse maintenance data and KPIs to identify trends and improvement opportunities. Implement best practice maintenance processes and lean working methods. Support business improvement initiatives across engineering operations. Skills & Experience Essential Significant experience managing service operations within the plant hire, construction equipment, heavy machinery, commercial vehicle, or related engineering sector. Strong technical knowledge of construction plant and heavy equipment. Proven experience leading engineering or workshop teams. Experience managing preventative maintenance programmes. Strong planning and organisational skills. Budget management experience. Excellent communication and stakeholder management skills. Proficient in fleet management and maintenance software. Full UK driving licence. Personal Attributes Safety-focused leader Customer-centric mindset Commercially aware Calm under pressure Strong decision-maker Highly organised Collaborative Results-driven Adaptable and proactive Committed to continuous improvement

This role requires full-time presence at Aristocrat's London office. It also supports an EMEA-wide remit and works closely with several teams. Reporting directly to the IT Service Delivery Manager, the successful candidate will deliver high-quality hands-on support across end-user services, infrastructure support, workplace technology, cloud services, endpoint management, meeting room technology, documentation, audit, and initiatives aimed at improving service quality. \n This is a true dual-role position suited to someone who is confident handling responsibilities involving both Service Desk and Infrastructure Support functions. The ideal applicant is encouraged to balance hands-on user support alongside broader technical duties. They will collaborate with IT teams across regions and globally to ensure local support matches global standards, processes, and service expectations. The role requires a strong customer-service approach, solid technical skills to fix issues, and attention to detail. It also needs the ability to work effectively with internal IT teams, external vendors, and business partners. \n To be considered for an interview, please make sure your application is full in line with the job specs as found below. \n Location and Regional Scope \n This role is 100% office-based and will be full-time from Aristocrat's London location. Although London-based, the role will support EMEA-wide activities when needed. It will provide local hands-on assistance, technical input, and support for blocking issues. The role also involves documentation, audit support, and contributing to service improvements while collaborating with IT groups at regional and global scales. \n Key Responsibilities \n Service Desk and End-User Support \n\n • Provide 1st, 2nd, and where appropriate 3rd line technical support to Aristocrat users across office, remote, and hybrid working environments.\n, • Respond to incidents and service requests via ServiceNow, video call/phone, email, remote support tools, and walk-up support channels.\n, • Fix and resolve issues relating to Windows, macOS, Microsoft 365, mobile devices, printers, workplace technology, and meeting room environments, including video conferencing platforms, collaboration tools, room-based AV systems, conferencing bars, cameras, microphones, touch panels, and associated meeting room hardware.\n, • Ensure tickets are correctly logged, prioritised, updated, and resolved in line with agreed service levels.\n, • Take ownership of support issues that have been brought up, ensuring users are kept informed throughout the lifecycle of the ticket.\n, • Support joiner, mover, and leaver processes, including device preparation, account access, equipment recovery, and onboarding support.\n, • Provide support for VIP users and key business collaborators where required.\n, • Maintain a professional, helpful, and customer-focused approach at all times, ensuring users receive a positive support experience through clear communication, ownership, empathy, and timely follow-up.\n\n Modern Workplace, Cloud & Infrastructure Support \n\n • Support and administer Microsoft Intune as a key priority, including device enrolment, compliance policies, configuration profiles, application deployment, endpoint security baselines, and device lifecycle management.\n, • Support Microsoft Azure and related cloud services, including identity, access, security, infrastructure, and modern workplace services.\n, • Support endpoint management on Windows, macOS, and mobile platforms, ensuring devices are secure, compliant, patched, and accurately configured.\n, • Support Microsoft 365 services, including Teams, Exchange Online, SharePoint, OneDrive, and related collaboration tools.\n, • Assist with infrastructure-related incidents, working with existing Infrastructure, Service Desk, and specialist teams to investigate, document, bring up, and resolve issues appropriately.\n, • Collaborate with the broader Global Infrastructure group to assist with network fix activities, including TCP/IP, DNS, DHCP, VLANs, VPNs, wireless connectivity, switches, routers, and firewalls.\n, • Collaborate alongside the Global Infrastructure group to support cloud-based services, migrations, integrations, and improvement activities, ensuring local requirements and EMEA considerations are clearly understood and represented.\n, • Work alongside Infrastructure, Service Desk, and endpoint management teams to help maintain and improve device management processes, including imaging, deployment, device compliance, application packaging, software distribution, and endpoint configuration.\n, • Assist with infrastructure maintenance activities, including endpoint updates, monitoring, backup checks, patching support, operational health checks, and follow-up actions.\n, • Support disaster recovery and business continuity activities in collaboration with the worldwide infrastructure team, including documentation, testing, local validation, issue tracking, and improvement actions.\n\n Documentation, Audit and Knowledge Management \n\n • Assist with auditing the current IT environment, including hardware, software, endpoint configuration, support processes, infrastructure dependencies, asset records, and existing documentation.\n, • Identify gaps in current documentation, processes, technical standards, and support information.\n, • Build, update, and maintain clear user documentation, including support guides, process documents, endpoint build standards, infrastructure information, device configuration details, and knowledge base articles.\n, • Contribute to the creation and improvement of internal KB articles to support faster resolution, improved information access, and reduced repeat blocking issues.\n, • Ensure documentation remains accurate, accessible, and consistent with IT standards across regional and international levels.\n, • Support improvements to asset tracking, device records, ticket quality, operational reporting, and audit readiness.\n\n Projects and Continuous Improvement \n\n • Participate in IT projects, office moves, technology refreshes, infrastructure upgrades, endpoint management improvements, and regional service improvement initiatives.\n, • Support the rollout of new hardware, software, systems, and IT processes across Aristocrat locations.\n, • Identify recurring issues and suggest improvements to reduce repeat incidents and improve the user experience.\n, • Work closely alongside regional and global IT teams to guarantee support processes are consistent, scalable, and aligned with wider IT standards.\n, • Contribute to improving IT service delivery, ticket quality, asset accuracy, documentation, and operational efficiency.\n, • Support EMEA-wide initiatives as needed, offering local input, technical support, and hands-on assistance from the London office.\n\n Security, Compliance and Governance \n\n • Follow Aristocrat IT security policies, standards, and procedures.\n, • Support access management processes, ensuring user permissions are appropriate, approved, and consistent with business requirements.\n, • Assist with security-related tasks such as device compliance, patching, endpoint protection, phishing awareness, vulnerability remediation, and policy enforcement.\n, • Ensure IT assets are supervised, managed, and maintained accurately throughout their lifecycle.\n, • Support audit, compliance, and reporting requirements where required.\n, • Contribute to maintaining a secure, documented, and well-managed IT environment across the London office and wider EMEA region.\n\n Skills and Experience Required \n\n • Previous experience working in a Service Desk, Desktop Support, Infrastructure Support, Modern Workplace, or similar IT support role.\n, • Good experience in fixing issues across PC and Apple operating systems, Microsoft cloud services, handheld gadgets, conference room systems, and general business applications.\n, • Solid practical experience with Microsoft Intune, encompassing endpoint enrollment, compliance policies, application deployment, configuration profiles, endpoint security, and device management.\n, • Strong working knowledge of Microsoft Azure and cloud-based IT services.\n, • Experience supporting Microsoft 365 technologies, such as Teams and Exchange Online, SharePoint, OneDrive, and associated teamwork solutions.\n, • Good understanding of identity and access management, user permissions, security groups, conditional access concepts, and cloud-based access controls.\n, • Good knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, wireless, switching, and firewall concepts.\n, • Experience supporting laptops, desktops, mobile devices, printers, meeting rooms, AV equipment, and workplace technology.\n, • Experience using ITSM tools such as ServiceNow or similar ticketing platforms.\n, • Ability to build and maintain high-quality documentation, including help center content, support processes, technical guides, audit records, and operational procedures.\n, • Experience reviewing, auditing, and documenting existing IT environments, processes, assets, and support standards.\n, • Ability to manage and prioritise multiple tickets, tasks, and support requests.\n, • Good communication skills, with capacity to explain technical information clearly to both technical and non-technical users.\n, • A proactive approach to problem solving, ownership, continuous improvement, service quality, and user experience.\n, • Capable of working independently while also collaborating closely with existing EMEA and worldwide IT teams.\n\n Desirable Skills \n\n • Experience with Jamf, Windows Autopilot, or other endpoint provisioning, deployment, and hardware administration tools.\n, • PowerShell scripting or automation experience.\n, • Experience with Zoom Rooms, Teams Rooms, AV systems, or conference room technology.\n, • Experience with backup monitoring tools, patch management, and vulnerability remediation.\n, • Knowledge of ITIL processes, including incident, request, problem, and handling updates or modifications.\n, • Microsoft, Apple, Cisco, CompTIA, VMware, or other relevant technical certifications.\n, • Background in a global enterprise IT environment.\n, • Experience supporting regional IT operations across multiple countries or business units.\n\n Personal Attributes \n\n • Customer-focused, professional, and approachable.\n, • Good sense of ownership and accountability.\n, • Calm under pressure and able to manage competing priorities.\n, • Confident working across responsibilities in both Help Desk and Infrastructure Support roles.\n, • Collaborative and able to work efficiently with colleagues across different regions and time zones.\n, • Diligent, with a solid focus on documentation, process, audit readiness, and service quality.\n, • Proactive in identifying improvements and reducing avoidable issues.\n, • Comfortable performing a hands-on, office-based support role while also contributing to broader regional and worldwide technology initiatives.\n\n This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat. \n Compensation Philosophy \n We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location. \n Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits. xohmjla \n Specific details about compensation and benefits for this position will be discussed during the recruitment process.

Temporary Facilities Coordinator 📍 Location: City of London ⏳ Contract Type: 6-Month Temporary Contract 💰 Salary: Up to £40,000 Pro Rata Are you a skilled Facilities Coordinator ready to take on an exciting challenge in the heart of London? Our client is seeking a proactive and highly organised Temporary Office and Facilities Manager to ensure their corporate office runs seamlessly, while also playing a vital role in an upcoming office relocation project. If you thrive in a dynamic environment and enjoy multitasking, this opportunity may be perfect for you! The Role In this varied and hands-on position, no two days will be the same! The successful candidate will be responsible for maintaining an efficient, safe, and professional working environment while supporting a significant office relocation from planning through to implementation. Key Responsibilities: Coordinate the smooth day-to-day operation of the office and facilities function. Manage relationships with suppliers, contractors, and building management teams. Oversee office maintenance, repairs, and service requests. Coordinate meeting rooms, office space, and workplace resources. Support Health & Safety processes and ensure compliance standards are upheld. Manage office supplies, equipment, and facilities budgets. Assist with employee onboarding, desk allocations, and office access requirements. Lead and coordinate office relocation activities, including logistics, supplier management, and stakeholder communications. Liaise with removal companies, fit-out contractors, and external vendors to ensure a successful office move with minimal disruption. Support space planning and workplace optimisation initiatives. About You The ideal candidate will possess: Previous experience in Facilities Coordination, Workplace Experience, Office Management, or Corporate Services. Essential: Experience managing or supporting an office relocation/move project. Strong organisational and project coordination skills. Excellent communication skills with the ability to build relationships at all levels. Experience managing multiple suppliers and contractors. A proactive, resourceful attitude and the ability to work independently. Strong administration and Microsoft Office skills. Health & Safety knowledge would be advantageous. What's In It For You? ✨ Competitive hourly rate ✨ Opportunity to be involved in a significant office relocation project ✨ Central London location ✨ Friendly and collaborative team environment ✨ Varied role with genuine responsibility and autonomy ✨ Immediate start available If you are a hands-on Facilities professional with office relocation experience, this is your chance to shine! Don't miss out on this exciting contract opportunity. Apply today and take the next step in your career! 🚀 Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

An independent Heathrow forwarder with its own warehouse and fleet of trucks, is looking for an Airfreight Operations Manager. Location - Heathrow Salary up to £60K Outline of the Role: You will take full ownership of the Heathrow operation: a small team of operators as well as a couple of general admin staff and drivers. This is a hands-on leadership role. You'll run the desk, set the standard and step in on live shipments whenever needed, not manage from a distance. The immediate priority is the operation itself: raising service standards, building a proactive customer-first culture and making the business ready to grow. Once that foundation is in place, you'll play a central part in driving growth, and hitting agreed milestones earns you equity in the business. Duties Include: Lead day-to-day air export and import operations at Heathrow, working live shipments alongside the team Lift customer service standards and reset the culture of an established team — coaching, setting expectations and tackling under-performance Own service quality for high-value, time-critical and specialist cargo Manage airline, handling agent, customs and haulier relationships to secure capacity, rates and reliability Oversee the warehouse and small fleet, scheduling collections and deliveries efficiently Ensure compliance with security (RA/KC), customs and dangerous goods requirements Improve processes and systems so the operation can scale Help shape and deliver the growth plan once the operation is strengthened, including supporting client development What our client is looking for: Strong, recent airfreight operations experience Solid working knowledge of both air export and import processes, airline booking, customs and security procedures Experience leading or supervising an operations team, with the confidence to raise standards and drive culture change Hands-on mentality: comfortable rolling up your sleeves on the busiest days Customer-first attitude and excellent communication skills Commercial awareness: you understand margin, cost control and what keeps clients loyal

This job is with Travers Smith, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Travers Smith is a leading full-service law firm, with a wealth of experience in its areas of specialisation. The firm has a market-leading reputation for its international expertise in Asset Management, M&A and Dispute Resolution & Investigations. Clients include asset managers across the alternative asset classes (private equity, venture, credit, infrastructure and real estate), publicly listed and private companies, financial institutions, and other business enterprises involved in large and complex UK and cross-border matters, transactions and disputes. Our purpose is to provide the highest quality of service to our clients whilst enabling our people to achieve professional fulfilment in a supportive, inclusive and enjoyable working environment. Department The Technology group is responsible for the delivery of all Technology services within the firm. The group is a business services function that supports and contributes to the objective of the legal practice. The Technology department consists of service delivery, business systems, training, technical operations, security operations, legal products, engineering, eDiscovery and information security. The Technology department supports the business with strategic technology delivery. The department is committed to providing a high quality of service to its clients and the clients of the firm. The Role We are seeking a detail-oriented and customer-focused Tech Support Advisor to be a part of our busy and skilled IT team. The ideal candidate will be able to provide first-line technical support to our staff, ensuring that all IT-related issues are swiftly and effectively resolved. Key Responsibilities • Provide the highest quality first-line support for all IT-related issues, including hardware, software, network systems, and legal applications., • Log, update, and resolve incidents/requests via phone, email, agent chat, or in-person in a timely and professional manner, keeping all records updated with comprehensive and accurate information., • Troubleshoot and resolve technical incidents or escalate issues via relevant channels when necessary., • Mentor and provide guidance to service desk apprentices, fostering a culture of continuous learning and improvement in line with IT best practices., • Build, configure, and support the deployment of computers, laptops, mobile devices, and other peripherals., • Maintain accurate documentation of issues, resolutions, and standard operating procedures within the service desk knowledgebase., • Ensure compliance with IT policies, processes, procedures, and best practices., • Support continuous improvement of service desk operations by helping to identify recurring issues (Problems) and suggestion solutions/fixes., • Advise and guide staff on new technology and IT procedures., • Maintain an inventory of all IT equipment and ensure all assets are properly configured and updated., • Participate and support in IT projects and initiatives as needed. Key Stakeholders • Tech Support Manager., • Director of Central Technology., • Senior Service Delivery Manager. Personal Specification - Experience, Knowledge & Skills • Willing to work flexible hours, including occasionally working over hours to complete tasks as well as on call support to meet critical business needs., • Willing to work rotating shift patterns., • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience., • Proven experience (minimum 2 years) in a service desk or IT support role, preferably in a professional services environment., • Proven experience using service desk ticketing software, in particular ServiceNow., • Strong technical troubleshooting and problem-solving skills., • Excellent verbal and written communication skills, capable of conveying technical concepts to technical and non-technical users at all levels of the business., • Ability to work independently and as part of a team., • Strong organisational skills and attention to detail., • Familiarity with legal software applications and experience supporting a law firm environment are a plus., • Knowledge of and experience in supporting Windows operating systems, Office 365 suite, and the Microsoft Administration centre., • Certifications such as CompTIA A+, ITIL Foundation, or Microsoft/Azure certifications are highly desirable. We are excited to have moved from our London headquarters in Snow Hill, to a brand-new building in the City - Stonecutter Court. Diversity & Inclusion statement:We value and celebrate the unique backgrounds, perspectives, and experiences of every individual including differences in gender, ethnicity, disability, faith, and more. We're committed to building an inclusive workplace that reflects the diversity of our clients and communities, where everyone feels empowered, respected, and heard. We actively partner with organisations and networks that champion equality and fairness, ensuring our policies and practices uphold these values. Accessibility statement: If individuals have any accessibility issues when reviewing this document, please notify a member of the Travers Smith HR team so that the document can be provided in an alternative format. Support and Adjustments for candidates: At Travers Smith, we are committed to ensuring that people who are disabled or have a long-term condition are empowered in their identity, valued equally, and listened to. If we can adjust the recruitment process to make it more accessible, please let us know. For further information please visit our website:_

Deployment Manager, Windows 11 Rollout Rate: £450 per day UmbrellaIR35: Inside IR35 Contract: 3 months Location: South West London Working Pattern: 5 days per week onsite We are looking for an experienced Deployment Manager to lead the onsite delivery of a large scale Windows 11 device migration programme. The programme involves the rollout of approximately 2,100 devices, and you will take responsibility for the day to day operational delivery, coordinating deployment engineers, rollout waves, business teams and end users. This is a hands on delivery leadership role requiring someone with a strong technical understanding of Windows 11 device deployments, Intune and Autopilot. Due to the nature of the rollout, you will be required onsite 5 days per week. • Lead the onsite delivery of a large scale Windows 11 device rollout, • Manage and coordinate third party deployment engineers, • Plan and manage deployment waves across multiple departments and user groups, • Manage daily deployment schedules, appointments and rollout capacity, • Ensure devices, applications and users are ready ahead of each deployment wave, • Oversee Windows 11 device provisioning through Intune and Autopilot, • Act as the main point of contact between technical teams, business services and end users, • Manage deployment day technical issues, failed deployments and remediation, • Coordinate with Intune, application packaging, infrastructure and Service Desk teams, • Maintain live deployment trackers covering completed, outstanding, failed and deferred devices, • Monitor deployment volumes and progress against agreed targets, • Manage third party supplier and engineering performance, • Provide regular progress updates and reporting, • Maintain RAID logs and escalating risks, issues and dependencies, • Ensure device handover and deployment quality standards are maintained, • Proven experience leading large scale end user device deployments, • Strong experience delivering Windows 10 to Windows 11 migrations, • Experience managing technology rollouts of at least 500 devices, • Strong technical understanding of Microsoft Intune, • Experience with Windows Autopilot, • Good understanding of device provisioning, enrolment, application deployment and user profile setup, • Experience managing phased or wave based device deployments, • Experience leading or coordinating technical deployment engineers, • Strong deployment scheduling and resource planning experience, • Ability to troubleshoot and coordinate resolution of deployment issues, • Strong stakeholder management and end user communication skills, • Experience managing third party suppliers or technical delivery partners, • Experience maintaining deployment trackers, RAID logs and progress reporting, • Local Government or wider Public Sector experience, • Previous experience delivering multi site device rollouts, • Application packaging knowledge SCCM experience, • PowerShell knowledge ITIL Foundation or equivalent *Rates depend on experience and client requirements #J-18808-Ljbffr

• Drive performance and operational excellence across Shared Service’s Cyber Services function, • Act as a technical escalation point and line manager, • Support threat analysis, incident response, and security assurance activities, • Foster a proactive culture of cyber hygiene and continuous improvement, • Collaborate across departments to strengthen Shared Service's security posture, • Deputise for the Service Desk Manager during high workload or absence periods, • Lead cyber service operations focused on SLA attainment, incident response, and resolution quality, • Oversee daily workflow distribution and prioritise emerging threats and investigative escalations, • Ensure complex or unresolved cybersecurity issues are escalated appropriately, • Line manage Cyber Analysts, set objectives, and support development plans, • Share threat intelligence and cyber knowledge with junior colleagues, • Provide training and coaching on cyber operations tooling and security practices, • Contribute to root cause analysis and threat hunting strategies, • Ensure cyber processes are documented, reviewed, and updated, • Support reporting on security metrics, incident trends, and cyber control performance, • Collaborate on service reviews concerning cyber operations and risk assurance, • Work with the Service Desk Manager, Service Delivery Managers, Principal Cyber Analyst, and Technical Architect, • Build relationships with internal stakeholders, customers, and external security partners, • Contribute to security playbooks, standard operating procedures, and escalation pathways, • Champion a security-first mindset across Shared Service operations, • Hands-on experience in a cybersecurity or service desk environment, • Knowledge of incident response frameworks, threat detection, and mitigation strategies, • Strong leadership and communication skills with the ability to guide teams in high-pressure scenarios, • Experience working with SIEM, EDR, and vulnerability management platforms, • Understanding of risk-based prioritisation and regulatory compliance considerations, • Willingness to support out-of-hours activities based on threat levels or response needs, • Desirable: certifications such as CompTIA Security+, CISSP, or equivalent, • Desirable: coaching and mentoring experience within cyber or support teams, • Desirable: familiarity with Sentinel, Defender, Splunk, or CrowdStrike, • Desirable: experience contributing to GRC or ISO standards, • Desirable: knowledge of ITIL, NIST, or MITRE ATT&CK frameworks, • Desirable: understanding of customer impact and stakeholder management within cyber contexts, • Awareness of applicable regulations and frameworks such as NCSC, NIST, ISO27001, and Cyber Essentials Plus Demonstrates expertise in cybersecurity operations, incident response, and threat analysis while fostering a proactive culture of cyber hygiene. Capable of leading teams, managing complex cybersecurity issues, and ensuring compliance with industry standards. • Cybersecurity Operations Management, • Incident Response Frameworks, • SIEM and EDR Platforms, • Leadership and Team Guidance, • Regulatory Compliance Knowledge, • Incident Response, • Threat Detection, • Vulnerability Management, • Root Cause Analysis, • Threat Hunting Strategies, • Cybersecurity Documentation, • Security Metrics Reporting, • Cyber Operations Tooling, • Risk-Based Prioritization, • Continuous Improvement, • Strong Leadership, • Effective Communication, • Coaching and Mentoring, • Relationship Building, • Stakeholder Management, • CompTIA Security+, • CISSP, • Cyber Hygiene, • NIST, • ISO27001, • Cyber Essentials Plus, • GRC, • ITIL, • MITRE ATT&CK, • NCSC, • SIEM, • EDR, • Sentinel, • Defender, • Splunk, • CrowdStrike #J-18808-Ljbffr

Job Description Fitch Group is currently seeking a Endpoint Engineer based out of our London office. As a leading, global financial information services provider, Fitch Group delivers vital credit and risk insights, robust data, and dynamic tools to champion more efficient, transparent financial markets. With over 100 years of experience and colleagues in over 30 countries, Fitch Group's culture of credibility, independence, and transparency is embedded throughout its structure, which includes Fitch Ratings, one of the world's top three credit ratings agencies, and Fitch Solutions, a leading provider of insights, data and analytics. With dual headquarters in London and New York, Fitch Group is owned by Hearst. Fitch's Technology & Data Team is a dynamic department where innovation meets impact. Our team includes the Chief Data Office, Chief Software Office, Chief Technology Office, Emerging Technology, Shared Technology Services, Technology, Risk and the Executive Program Management Office (EPMO). Driven by our investment in cutting‑edge technologies like AI and cloud solutions, we're home to a diverse range of roles and backgrounds united by a shared passion for leveraging modern technology to drive projects that matter to our organization and clients. We are also proud to be recognized by Built In as a Best Place to Work in Technology 3 years in a row. Whether you're an experienced professional or just starting your career, we offer an exciting and supportive environment where you can grow, innovate, and make a difference. The Endpoint Engineer is a key technical contributor within the global infrastructure organization, providing advanced (Tier 2/3) support, endpoint management, and platform engineering across Windows, Microsoft Intune, and related technologies. This role delivers secure, reliable, and frictionless user experiences through modern device management practices, automation, observability, and Zero Trust principles. Endpoint Platform Engineering (Windows CSP / Intune) • Own the migration of legacy Group Policy configurations to modern CSP-based Intune policy, resolving conflicts to protect platform consistency and compliance posture., • Design and maintain consolidated, well‑governed CSP policy structures across the fleet. Hardware Fleet & Device Lifecycle • Drive vendor‑led firmware and driver lifecycle management - including HP Image Assist and Dell Command Update automations - to improve device stability and end‑user experience., • Troubleshoot and remediate audio, video, and conferencing reliability issues., • Perform hardware and performance testing/benchmarking to support fleet standardization decisions. Autopilot & Provisioning Modernization • Modernize Windows Autopilot and provisioning workflows to reduce legacy dependencies and improve consistency., • Resolve drive‑mapping dependencies and CSP conflicts affecting the provisioning pipeline., • Complete remaining GPO‑to‑CSP transitions in support of provisioning consistency. Application & Configuration Management • Package, test, and deploy enterprise applications using MECM/Intune and modern deployment frameworks, ensuring compliance with internal and regulatory requirements., • Collaborate with engineering leadership to design, implement, and operationalize endpoint policies, configurations, and standards in support of global infrastructure initiatives. Developer Tooling & AI Workload Enablement • Configure, package, and support core developer tooling across the fleet (VS Code, Python, Git, CLI utilities), balancing developer flexibility with security and compliance standards., • Define and support endpoint requirements for AI/ML workloads, including GPU driver management, containerization/WSL2, and local model runtime resource sizing., • Partner with engineering and data teams to evaluate, standardize, and roll out AI‑assisted developer tools (e.g., Claude Code, Copilot) within governance and device‑management guardrails. Operations & Support • Deliver advanced incident and problem resolution with a strong focus on user experience and root‑cause elimination., • Execute recurring operational activities, including patching, vulnerability remediation, compliance reporting, and endpoint health monitoring., • Partner closely with the Service Desk to drive continuous improvement, streamline workflows, and reduce recurring issues through automation or policy enhancement., • Participate in an on‑call rotation to support critical after‑hours incidents or high‑priority escalations. Documentation & Cross‑Functional Collaboration • Create and maintain technical documentation, runbooks, and cross‑team knowledge resources., • Engage in cross‑functional project work spanning cloud identity, automation, security hardening, and software lifecycle management., • Act as an owner by proactively driving issues to resolution across business 3-5+ years in enterprise endpoint engineering or advanced support, with hands‑on experience in: • Windows 11, Azure AD / Entra ID, • Microsoft Intune (Endpoint Manager), MECM, and co‑management services, • Active Directory and Directory Services, including Group Policy and RSAT tools, • Intune configuration and compliance policy management, • LAPS and least‑privilege / privilege elevation models (e.g., Privilege Management), • Microsoft 365 Apps deployment, configuration, and update servicing, • Networking fundamentals (DNS, DHCP, VPN, Proxy) Strong experience with modern Intune management, including: • Windows Autopilot (user‑driven, pre‑provisioning, self‑deploying), • Zero‑touch provisioning and cloud‑first imaging strategies, • Intune application management (Win32, MSI, MSIX, store apps, managed apps), • Settings Catalog, Compliance Policies, and Configuration Profiles, • Device Filters, Dynamic Groups, and scalable targeting strategies, • Endpoint Analytics and digital experience monitoring (DEX) Hardware validation and lifecycle management, including: • Hardware and performance testing/benchmarking to support fleet standardization decisions, • Firmware and BIOS update management and deployment (e.g., HP, Dell), • Wi‑Fi driver troubleshooting and remediation across the device fleet, • 802.1X / WPA2‑Enterprise network authentication troubleshooting (EAP‑TLS, RADIUS) Proficiency with Windows PowerShell, including: • Running, creating, and editing PowerShell scripts, • Managing system processes and services via PowerShell, • Understanding basic command syntax and parameters, • Troubleshooting errors using PowerShell, • Experience supporting Zero Trust, conditional access, and identity‑based access controls. Developer tooling and AI workload support, including: • Configuring and troubleshooting VS Code, Python, and common CLI/developer environments, • Git‑based version control workflows, • Endpoint requirements for AI/ML workloads (GPU drivers, WSL2/containers, local model runtimes, resource sizing), • Applying governance and device‑management guardrails to developer and AI tooling without blocking productivity, • Ability to collaborate effectively, communicate clearly, and produce high‑quality documentation and runbooks., • Demonstrated ownership mindset, with a focus on eliminating root causes and improving user experience., • PowerShell App Deployment Toolkit (PSADT) - creating/modifying deployment scripts, packaging and deploying applications, customizing user prompts, troubleshooting logs, and managing detection/remediation logic., • Advanced MECM collection design and query creation., • Windows imaging modernization (e.g., Autopilot, zero‑touch provisioning, DISM when needed)., • Familiarity with software packaging technologies (EXE, MSI, MSIX, INTUNEWIN)., • Experience with third‑party patching platforms (e.g., Patch My PC)., • Strong PowerShell automation expertise and familiarity with Git‑based workflows., • Experience with vulnerability management tools and endpoint telemetry/observability platforms., • Experience supporting local AI/LLM developer tooling (e.g., Claude Code, Ollama, LM Studio) and GPU‑accelerated workstations., • Microsoft certifications related to Endpoint, Azure, or Security., • Hybrid Work Environment: 2 to 3 days a week in office required based on your line of business and location, • A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity, • Investing in Your Future: Retirement planning, financial wellness and tuition reimbursement programs that empower you to achieve your short and long‑term goals, • Promoting Health & Wellness: Comprehensive healthcare offerings that prioritize a healthy body & mind, • Supportive Parenting Policies: Family‑first policies, including a generous global parental leave plan, designed to help you balance career and family life effectively, • Dedication to Giving Back: Paid volunteer days and support for community engagement initiatives At Fitch, AI is embedded in how we work every day‑supporting smarter decision‑making, streamlining workflows, and enabling new ways to create value for our business and clients. Intelligent solutions are increasingly part of our day‑to‑day operations, helping teams work more efficiently and think differently as we continue to evolve. We're looking for colleagues who are comfortable operating in an AI‑enabled environment‑or who are curious, adaptable, and eager to build their AI literacy over time. We value professionals who embrace technology as part of continuous learning and who are committed to using it thoughtfully to enhance how work gets done. Fitch is committed to providing global securities markets with objective, timely, independent and forward‑looking credit opinions. To protect Fitch's credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work. Fitch is proud to be an Equal Opportunity and Affinity Action Employer. We evaluatequalified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law. #LI-HYBRID #LI-KC1 #J-18808-Ljbffr

Reporting to: Head of IT Service Delivery Supervisor to: IT Service Desk Manager Department: IT Location: London Purpose of role: To oversee the effective delivery and continual improvement of IT services, ensuring they are reliable, secure, user-focused and aligned with the firm’s operational priorities. Hours: Permanent, full-time Reviewed: October 2026 The IT Service Manager provides operational leadership across the firm’s IT service delivery function. The role turns service data, user feedback, operational risks and business priorities into clear actions for the Service Desk, technical teams and suppliers. It ensures that technology changes are introduced into support with clear ownership, documentation, training, security controls and measurable acceptance criteria, while developing scalable services that support the firm’s continued growth. • Service delivery leadership and governance: Lead day-to-day IT service delivery through the IT Service Desk Manager, setting clear priorities, service expectations and performance measures, and escalating material risks or decisions outside delegated authority., • Service performance and improvement: Monitor service levels, customer experience, capacity and reliability, using data and feedback to maintain a prioritised service improvement roadmap and reduce avoidable demand through better processes, self-service and automation., • Major incident, escalation and problem management: Act as the operational escalation point for high-impact service issues, coordinating restoration, communications and supplier or technical team engagement. Ensure root causes, corrective actions and lessons learned are identified and tracked to completion., • Service operations and request fulfilment: Oversee effective incident and request processes, including joiner, mover and leaver services, staff moves and requests for equipment, software or service enhancements, applying agreed standards and managing exceptions appropriately., • Knowledge management: Own the IT knowledge management process, ensuring support procedures, documentation and knowledge content are accurate, accessible and routinely updated to improve first-time resolution and self-service., • Service transition and change enablement: Ensure new and changed services enter live support with defined ownership, documentation, training, security controls, support capacity and acceptance criteria. Coordinate CAB administration, scheduling, records and communications., • ITSM platform and service catalogue: Act as operational owner of the ITSM platform and service catalogue, ensuring core workflows, catalogue content, service dependencies and configuration information are consistently maintained, adopted, measured and improved., • Supplier and cross-team service management: Manage operational relationships with suppliers and technical teams, monitor performance, coordinate escalations and ensure service risks, dependencies and improvement actions have clear ownership through to closure., • IT business continuity & operational resilience: Coordinate day-to-day continuity and resilience activities, including maintaining recovery plans, supporting business impact assessments and disruption response, organising exercises and tests, and tracking remedial actions. Work with stakeholders, technical teams and suppliers to keep recovery arrangements current and aligned with business priorities. Escalate material gaps, overdue actions, failed tests and significant risks to the Head of IT Service Delivery, who retains assurance and executive reporting accountability., • Stakeholder and service communications: Maintain effective relationships with business stakeholders and ensure timely, clear communication about outages, service performance, remediation activity and planned changes., • Hardware lifecycle and financial planning: Maintain the end-user hardware refresh programme, forecast demand, coordinate replacements and contribute to service budgeting, investment recommendations and risk reporting., • Proven experience leading IT service delivery in a complex, multi-user environment, including oversight of service desk operations and third-party suppliers., • Able to demonstrate experience of championing a culture of continuous service improvement and proactive problem-solving within the IT Service and Support Teams., • Strong working knowledge of IT service management practices, including incident, request, problem, change, knowledge and service transition management., • Demonstrable experience coordinating major incidents and operational escalations, with clear decision-making, communication and follow-through under pressure., • Ability to interpret service data, identify trends and risks, and translate insight into practical improvement plans and measurable outcomes., • Strong leadership, coaching, and stakeholder management skills, with the ability to work effectively across technical and non-technical teams., • Experience managing ITSM platforms, service catalogues, support documentation and operational governance controls., • Understanding of information security, compliance, business continuity and operational resilience requirements within a professional services environment., • Commercially aware, organised and proactive, with a collaborative approach and a strong focus on service quality and user experience., • Strong leadership and people management skills., • Excellent communication and stakeholder management abilities., • ITIL 4 Foundation or an equivalent service management qualification is required., • A relevant service management accreditation beyond foundation level, or an equivalent qualification in leadership, service improvement or operational resilience, is desirable. #J-18808-Ljbffr

Doodle is redefining how modern teams schedule, collaborate, and connect. Our platform powers productivity for businesses of all sizes by simplifying how people meet and manage time. As we scale our Revenue Organisation to accelerate growth across North America and EMEA, we are looking for a Head of Growth to take the reins of our high-volume, global user base and transform active usage into a predictable, scaling revenue engine. You will sit at the intersection of Product, Marketing, and Sales, holding the number for our self-serve business while feeding high-velocity PQLs to our Enterprise team. As Head of Growth, you will lead a team that owns self-serve and product-led ARR, turning active users into paying teams through experimentation, lifecycle automation, monetisation improvements, and activation optimisation. Location: London (hybrid) Reports to: CRO Mandate: GM of self-service revenue & PLG architecture. Responsible for activation, conversion, monetization, and upgrade velocity • Drive Paid Subscription ARR Growth, • Own the strategy and execution for self-serve ARR, inclusive of acquisition efficiency, conversion rates, and churn reduction, • Deliver quarterly ARR targets in partnership with the CRO and Finance, • Grow paid subscriptions (monthly + annual) through in-product, lifecycle, and outbound activation motions, • Heavily influence pricing and packaging strategies. Test friction vs. value gates to maximize Average Revenue Per User (ARPU) without stifling the viral loop, • Drive monthly to annual migrations to improve ARR stability and payback efficiency, • Accelerate user activation, • Overhaul the "first mile" of the user experience. Use behavioral data to predict and drive key adoption moments that lead to habit formation., • Move beyond standard drip campaigns to behavioral-triggered, multi-channel automation that nudges users toward value and payment, • Run a high-velocity experimentation engine, • Build a culture of high-velocity testing. Run a strong experimentation cadence across onboarding, pricing, messaging, landing pages, and lifecycle automation, continually increasing the number of experiments as you scale, • Build a modern experimentation stack and partner with engineering to ensure clean data and rapid iteration, • Account expansion, • Work closely with BI to instrument funnels, define KPIs, and ensure high-signal tracking, • Feed insights from experiments into Product, Marketing, and Sales to influence roadmap and GTM strategy, • This is a Director/VP-level operator who acts as a GM for self-serve revenue and activation., • You have scaled a B2B SaaS PLG motion from $10M to $50M+ ARR (or similar scale) before:, • 8+ years in Product-Led Growth, Growth Marketing, or activation-focused roles in SaaS, • Deep understanding of activation funnels, lifecycle automation, onboarding, and adoption moments, • Demonstrated ability to run rapid, high-velocity growth experiments, • Strong analytical skills across activation, retention, conversion, and subscription metrics, • Comfortable working hands-on with PLG, Product, and Engineering to build flows, instrumentation, and automations, • Hands-on, cross-functional operator (Product, Marketing, Engineering) who executes switfly and can scale what works, • Competitive Pay – We pay fair for top talent., • Pension Plan – Set yourself up for the future., • Hybrid Work – Work where you’re most productive., • 30 Vacation Days – Take the time you need to rest and recharge., • Work-from-Anywhere – Go remote for up to 3 months in the EU and 1 month outside the EU., • Training/Conference Days – Invest in yourself., • Learning Stipend – We cover courses, certifications, and more., • Well-being & Home Office Budget – Use it for fitness, therapy, or your dream desk setup., • Headspace Membership – Access guided meditation & mindfulness tools., • Company Lunches & Team Events – Stay connected, even remotely., • Parental Leave & Support – Paid leave for all caregivers., • Doodle Premium – Free for you, your family, and friends., • Top-Notch Equipment – MacBook, keyboard, trackpad - work at your best. Application review Hiring Manager Interview ‘Growth Audit’, a practical session with a leadership panel across Revenue, Product, and Engineering Cultural Fit Assessment (via BRYQ) At Doodle, we’re committed to providing an environment of mutual trust and respect, where equal employment opportunities (EEO) are available to all applicants and teammates without regard to age, race, color, disability, religion, gender, and sexual orientation. Diversity and inclusion are of utmost importance to us. We’re committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work and our products will be. #J-18808-Ljbffr

Department: Operations (Business Excellence) Location: London HQ, hybrid Direct reports: None Contract: 6 months The Operations Lead keeps Disguise's global product and services fulfilment running smoothly and efficiently, so customer orders are processed, licensed and shipped on time. The role owns the Operations department's fulfilment processes and documentation, and is the operational point of contact for EMEA sales, with escalation support for APAC. With Revenue Operations and the Deal Desk now in place, the role focuses on fulfilment: what happens once an order is ready to process, through to delivery. • Act as a senior member of the Operations team for the day-to-day running of Disguise's global fulfilment, making sure orders are processed and shipped as quickly and efficiently as possible, • Process orders in Salesforce day to day, and use and enforce Salesforce, including dashboards and custom reports, to keep fulfilment efficient, • Work closely with EMEA sales teams and act as an escalation point for APAC, working alongside colleagues through local issues and helping Operations Coordinators and dotted-line colleagues take responsibility while following process, • Take ownership of situations that need special attention and see them through to resolution, • Work with the Global Head of Operations and the Global Logistics Manager so stock is positioned in each region ahead of monthly fulfilment, • Represent Operations on the monthly EMEA Sales/Ops alignment call with Finance and Rev Ops, and support the Finance-led APAC call on logistics questions, • Work with Rev Ops, Finance, Product and Marketing on product and services fulfilment, including new product and service launches, • Work with the Deal Desk Coordinator so changes to fulfilment processes are reflected in sales training, • Maintain accurate asset tracking of software and licence stock, working with Procurement and the Head of Supply Chain so enough is on order to meet the live demand forecast, • Review production forecasts with the Head of Supply Chain and Procurement, highlighting spikes in demand from upcoming sales opportunities, • Work with the Supply Chain team on delivery of accessories to customers where appropriate, • Own process documentation and communication templates for the department, and keep them current on Confluence, • Make sure the Operations team gives excellent service to internal and external stakeholders, • Fulfil licences to customers as part of order fulfilment, using the automated production licence bundles, and work with other operations teams on NPI and process improvements, • Orders processed and shipped on time, including in time for month, quarter and year-end close so revenue can be recognised, • Order processing accuracy and Salesforce data quality, • Stock and licence availability against the monthly demand forecast, with no avoidable shortfalls, • Fulfilment issues resolved or escalated within agreed timescales, • Process documentation current on Confluence Sets own priorities within the monthly fulfilment plan and decides how fulfilment issues are triaged and resolved. The role holds no budget; spend follows the Operations approval route, and the role is expected to spend carefully and flag avoidable cost. • Internal: Global Operations, Global Logistics Manager, Supply Chain and Procurement, Manufacturing, Deal Desk, Rev Ops, Finance, Sales (EMEA and APAC), Product and Marketing, • External: customers, on order and delivery queries, • At least three years' experience in a logistics, supply chain or operations role within a hi-tech production or electromechanical components environment, • Day-to-day order processing experience in a CRM or ERP system (Salesforce), • Experience guiding and motivating colleagues, formally or informally, • Computer literacy: competent in Excel, Google Sheets and/or other data handling software, • Desirable: experience of medium or high volume manufacture with a high cost of goods, • Problem solving and critical thinking: finds more than one route to an outcome and triages issues calmly, • Strong communicator: adapts to different stakeholders across regions and remits, • Customer service mindset: internally and externally, • Ownership: sees issues through to resolution, with a "no task is too small" approach in a crisis, • Delegation: spots tasks that can be handed to others, and leads by example, • Cost consciousness: spends effectively and looks for avoidable cost, • Adaptable: positive about change and effective in a fast-paced environment, • Discreet: honest and trustworthy with confidential commercial information Disguise is the industry-leading platform sitting at the heart of a new era of visual experiences. One powerful integrated system of software, hardware and services to help create the next dimension of real-time spectacle. We partner with the biggest entertainment brands and companies in the world to deliver the A-list of live music events, live TV broadcasts, immersive experiences, installations, theatre, film and TV production, corporate communications and brand product launches. Working with Disney, Snapchat, Netflix, ESPN, the Burj Khalifa, and Adele, Disguise is the number one partner delivering the next dimension of entertainment. Innovation comes from everyone. We strive to create a workplace that reflects our diverse audience. We celebrate our people for their full authentic selves, and embrace uniqueness. Inclusion and Equity matter at Disguise. We create together and we create everywhere. • Honest. We are real with ourselves and our clients and share our ideas with openness and transparency., • Evolutionary. We innovate using our user’s ever-changing needs so our technology remains ahead-of-the-game., • Fearless. We take the best path, not the easiest, and innovate where it’s right, not where it’s simplest., • Resilience. We don’t give up until we find the right solution, even if it means going outside our remit., • Belong. We create an environment where everyone feels like they belong and is empowered to do their best work., • We have a suite of globally relevant competitive benefits packages as we want to make sure we retain the best talent out there. Our benefits for every perm hire, globally include:, • Unlimited Paid Time Off - with minimum time you must take set at 20% above statutory, • Hybrid working between home and our offices (dependent on role and location), • Mental health and wellbeing support - subscription to the Calm app, mental health first-aid buddies, employee assistance programmes, • Gig allowance - £400 (or local equivalent) to spend on tickets every year to immerse yourself in our industries, • Belonging policies - including (but not limited to) support for Parental, Fertility, Miscarriage, Menopause and Transitioning, • Training, coaching & mentoring #J-18808-Ljbffr

Recruitment Account Manager – Onsite Operations Location: Derby Salary: Upto £32K plus competitive bonus structure Hours: Monday to Friday – 8am-4.30pm but flexibility is required due to the nature of the role The Role We are looking for an experienced, driven and hands-on Recruitment Account Manager to take ownership of a busy onsite recruitment operation at one of our key clients in Derby. This is not a desk-based account management role. You will be responsible for managing the day-to-day recruitment operation onsite, building a strong relationship with the client and leading a team of Recruitment Coordinators to deliver a reliable, high-performing temporary workforce. This is a demanding role that requires someone who is comfortable working at pace, dealing with changing priorities and taking ownership when things don't go to plan. You will be the key link between our client, temporary workforce and recruitment branch, ensuring staffing levels, attendance, performance and service standards are consistently maintained. What You'll Be Responsible For Team Management: Lead, support and develop a team of onsite Recruitment Coordinators, setting clear expectations and ensuring consistent performance. Client Relationship Management: Build a strong working relationship with warehouse management and key client contacts, becoming a trusted partner and first point of contact for staffing requirements. Workforce Planning: Take ownership of daily and forward staffing requirements, ensuring the operation is appropriately resourced. Operational Management: Oversee the onsite recruitment operation, ensuring workers are checked in, deployed correctly and replacements are arranged quickly when required. Recruitment & Onboarding: Ensure sufficient temporary workers are recruited, inducted and available to meet operational demand. Attendance & Performance: Monitor attendance, productivity, conduct and general workforce performance, taking appropriate action where required. KPI Management: Own daily and weekly reporting, analysing key recruitment and operational KPIs and using data to identify areas for improvement. Problem Solving: Deal confidently with issues as they arise, from last-minute staffing shortages to attendance, performance and client concerns. Compliance: Ensure all recruitment, onboarding and workforce processes are completed accurately and in line with company and client requirements. Continuous Improvement: Identify opportunities to improve service delivery, worker retention, communication and operational efficiency. Communication: Maintain clear communication between the client, onsite team, temporary workforce and internal recruitment branch. What We're Looking For We're looking for someone who can take ownership. You will ideally have experience within recruitment, onsite recruitment, agency labour, logistics, warehousing or a similar fast-paced operational environment. You'll need: Previous experience managing people, ideally within recruitment or an operational environment. Strong client relationship and stakeholder management skills. The confidence to lead and manage a team in a demanding environment. Excellent communication skills and the ability to deal with people at all levels. Strong organisational skills and the ability to manage multiple priorities simultaneously. A proactive, solution-focused approach – you don't wait for problems to solve themselves. Good commercial awareness and an understanding of service delivery and KPIs. Strong computer skills, particularly Microsoft Excel and other Microsoft Office applications. The flexibility to respond to changing operational requirements and occasional extended hours. A full driving licence and access to your own vehicle. The Person This role would suit someone who thrives in a fast-paced, target-driven and people-focused environment. You need to be comfortable making decisions, having difficult conversations when necessary and taking responsibility for the performance of the operation. The successful candidate will be someone who can lead from the front, build credibility with the client and their team, and remain calm and solutions-focused when the pressure is on. If you're looking for a role where you can genuinely take ownership of an onsite recruitment operation and make a visible difference to both the client and your team, we'd like to hear from you. TPBN1_UKTJ

Senior Recruitment Consultant Location: Peterborough Salary: £28,000 plus bonus Working Hours: Monday to Friday, 8:00am – 4:30pm Quest Employment is seeking an experienced and motivated Senior Recruitment Consultant to join our successful and well-established branch in Peterborough. Reporting directly to the Branch Manager, this is an excellent opportunity to take ownership of a warm and established desk within our thriving Industrial division. You will inherit existing client relationships while also being empowered to develop new business opportunities and expand your own portfolio. This role offers autonomy, responsibility, and genuine scope for career progression within a growing organisation. The Opportunity As a Senior Recruitment Consultant, you will play a pivotal role in driving business growth by delivering tailored recruitment solutions to clients across the area. You will build strong, long-term partnerships with both clients and candidates, ensuring service excellence and consistent achievement of performance targets. This position offers the opportunity to operate in a supportive yet ambitious environment, working alongside experienced professionals who are committed to your continued development and success. Key Responsibilities Proactively develop and secure new business through telephone and face-to-face sales activity Manage and grow an existing portfolio of client accounts Identify and target prospective clients within the Industrial sector Conduct market research and gather competitor intelligence Build and maintain strong relationships with clients and candidates Meet and exceed agreed sales and performance targets Source, interview, screen, and assess high-quality candidates Match suitable candidates to client vacancies effectively and efficiently Ensure accurate and timely updating of internal systems and compliance records Be second in line in Branch - supporting the branch manager and overseeing operations in their absense Candidate Requirements Proven track record of success within Industrial recruitment or Industrial sales Demonstratable success in business development and revenue generation Strong account management and client relationship skills Target-driven with excellent communication and negotiation abilities Full UK driving licence (essential) What We Offer Uncapped commission structure Contributory pension scheme Birthday day off 25 days annual leave per year plus bank holidays Ongoing training and professional development Staff recognition programme including annual awards and incentives Company-wide events Club Quest employee benefits scheme About Us Established in 1993, Quest Employment is one of the Midlands' leading independent recruitment agencies. We operate across the Industrial, Commercial, and Catering sectors and have grown consistently year on year. With 9 profit centres across the Midlands, East Anglia, and the Home Counties, we pride ourselves on delivering high-quality recruitment solutions while maintaining a people-focused culture. If you are an ambitious recruitment professional seeking the next step in your career within a supportive and high-performing environment, we would welcome your application. TPBN1_UKTJ

Our client is a major defence and aerospace company. Date Posted: 2026-09-21 Country: United Kingdom Location: Glenrothes, Fife Position Role Type: Hybrid Position: Engineering Manager - Power & Test Equipment Location: Glenrothes (Travel to Livingston and occasional Harlow) Working Type: Hybrid (3 Days on Site Minimum) At its parent company, the world's largest aerospace and defence company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Our client brings the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. We deliver solutions that help our nation and allies defend freedoms and deter aggression, creating a safer, more secure world. Join us and help shape the future of aerospace and defence. Overview As Engineering Manager for Power & Test Equipment, you will lead a multi-disciplinary engineering function responsible for the development, delivery, and lifecycle support of industry-leading Power, CAS and Test Solutions. You will provide leadership across Projects, Systems, Electronics, Software, Mechanical Engineering and Test disciplines, ensuring the successful execution of engineering programmes from concept through deployment and in-service support. Working closely with Programme Management, Operations, Supply Chain, Quality, and Commercial teams, you will drive technical excellence, delivery performance, and engineering capability. A key member of the engineering leadership team in Scotland, you will regularly engage with and report to the Senior Leadership Team (SLT) and Head of Engineering, providing clear visibility of programme status, risks, opportunities, resource requirements, and strategic capability needs. Success in this role depends on your ability to build, maintain and develop trusted relationships across the business and with our customers. Strong relationship management will be essential in understanding stakeholder needs, fostering collaboration, managing expectations, and creating alignment across diverse priorities. Working across Mission teams, functional leadership, programmes and external stakeholders, you will use professional influence, credibility and effective communication to strengthen partnerships, resolve challenges, and drive successful outcomes. As a senior leader, you will role model the behaviours and values expected of our engineering community, setting the standard for collaboration, accountability, customer focus, relationship management, and stakeholder engagement. Most importantly, you will build and lead a high-performing engineering culture founded on our company values, fostering cross-functional collaboration, accountability, continuous improvement, innovation and professional growth. Key Responsibilities Lead, develop and inspire a team of engineers and technical specialists across Power and Test Equipment product lines. Create an engaging, values-driven culture that promotes teamwork, ownership, inclusion, customer focus and engineering excellence. Provide clear leadership and direction, ensuring teams remain focused on safety, quality, delivery and business objectives. Act as the primary escalation point for technical, resource and programme challenges, driving timely and effective resolution. Represent Engineering at Senior Leadership Team reviews, providing concise reporting on programme health, risks, opportunities, resource demand and strategic priorities. Lead recruitment, retention, performance management and career development activities across the engineering team. Mentor and coach engineers, technical leads and emerging leaders, creating clear development pathways and supporting professional growth. Drive continuous improvement of engineering processes, tools and ways of working, improving efficiency, quality and predictability of delivery. Support the transition of products into manufacturing and ensure effective engineering support throughout the product lifecycle. Work collaboratively with Manufacturing, Supply Chain, Quality and Service teams to optimise product performance, manufacturability and customer satisfaction. Contribute to engineering strategy, technology roadmaps and long-term organisational capability planning. Manage engineering budgets, resource allocation and investment priorities to maximise business value. Skills & Experience Proven experience leading engineering teams in the development and delivery of complex power, test, or mission-critical engineered products. Demonstrable success in building high-performing teams and creating a positive engineering culture aligned to organisational values. Experience operating as a leader within a matrix organisation, influencing stakeholders across multiple functions. Strong understanding of systems engineering principles, product development lifecycles and design assurance processes. Broad technical knowledge spanning Systems, Electronics, Software, Mechanical, Reliability and Manufacturing Engineering disciplines. Experience managing engineering resources across multiple concurrent projects and priorities. Strong leadership, communication and presentation skills, with the ability to communicate effectively at all levels including Senior Leadership Team and Executive stakeholders. Proven ability to coach, mentor and develop engineers, technical specialists and future leaders. Financial awareness and experience managing engineering budgets, forecasts and investment decisions. Desirable Experience within defence, aerospace, power systems, test equipment or other highly regulated industries Knowledge of military, aerospace or industry-specific engineering standards Experience leading organisational change and engineering transformation initiatives. What we offer: 25 days holiday + statutory public holidays, plus opportunity to buy and sell up to 5 days (37hr) Contributory Pension Scheme (up to 10.5% company contribution) Company bonus scheme (discretionary). 6 times salary ‘Life Assurance' with pension. Flexible Benefits scheme with extensive salary sacrifice schemes, including Health Cashplan, Dental, and Cycle to Work amongst others. Enhanced sick pay. Enhanced family friendly policies including enhanced maternity, paternity & shared parental leave Work Culture 37hr working week, although hours may vary depending on role, job requirement or site-specific arrangements Remote, hybrid and site based working opportunities, dependant on your needs and the requirements of the role A grownup flexible working culture that is output, not time spent at desk, focussed. More formal flexible working arrangements can also be requested and assessed subject to the role. Please enquire or highlight any request to our Talent Acquisition team to explore the flexible working possibilities. Up to 5 paid days volunteering each year For this role the successful hire will need to be a permanent UK resident and successfully complete a baseline (BPSS) security and background check. Its parent company Our client is a landed company and part of the wider its parent company organisation. Headquartered in Arlington, Virginia, USA, but with over 180,000 employees globally across every continent, its parent company provides advanced systems and services for commercial, military and government customers worldwide and comprises three industry-leading businesses – an aircraft systems business, an aircraft engines business, and our client. Supporting over 35,000 jobs across 13 UK sites, its parent company is helping to drive prosperity. Each year our work contributes over £2.7bn to the UK economy and offers a wealth of opportunities to 4,000 suppliers across England, Scotland, Wales and Northern Ireland. We're investing in all corners of the country, supporting 29,040 jobs in England, 3,040 in Northern Ireland, 1,900 in Scotland and 1,600 in Wales. Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as: Hybrid : Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader. Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee's personal responsibility. Requires broad management and leadership knowledge to lead project teams. #LI-VD Its parent company adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. Privacy Policy and Terms: Click on this link to read the Policy and Terms TPBN1_UKTJ

Methods is a UK-based consultancy specialising in cyber and information services. The SOC Team Lead role sits within Shared Services' Cyber Services, acting as technical escalation point and line manager to drive threat analysis, incident response and security assurance activities. You will foster proactive cyber hygiene and collaborate across departments to strengthen security posture, deputising for the Service Desk Manager when needed. #J-18808-Ljbffr

Why work for us? A career at Janus Henderson is more than a job, it's about investing in a brighter future together. Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right. Our Values are key to driving our success, and are at the heart of everything we do: Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust If our mission, values, and purpose align with your own, we would love to hear from you! Your opportunity This is an engineering role. Janus Henderson is undertaking a firm-wide AI transformation to become the most technologically sophisticated asset manager in the industry, and it has to move quickly inside boundaries that actually hold. Your job is to make those boundaries part of the platform — governance as code and by design, so that engineers and users inherit the right behaviour automatically instead of passing through a review queue at the end. You will sit within AI Technology and report to the Head of AI Technology. You will not be the firm’s expert on AI regulation, and you do not need to be: Risk has a dedicated AI governance specialist who owns regulatory interpretation, policy, and standards, and Infosec owns security policy and security-control approval. You will work with both, day to day. What we need from you is the engineering half of that partnership — the person who can take what a risk, legal, privacy, or audit specialist tells them they need, work out what it means in a system, and build it. The controls you build land on our two central platforms: Nexus, our agentic workspace, where employees and citizen developers build and run AI applications, agents, and shared skills; and Accio, our centralised MCP server, which consumes other MCP servers and presents enterprise datasets through one governed interface. In practice that means identity and permissions for agents and tools, policy-as-code and deployment gates, evaluation hooks in the release path, and the telemetry and evidence that show any of it is working — across the model gateway, agent orchestration, and the applications built on top. The skill that decides whether this role succeeds is translation. You will sit with people whose domains are nothing like yours, understand what they are actually asking for rather than the words they used, and turn it into a technical design they recognise as their requirement. You should be able to hit the ground running on identity, cloud, and controls, and be comfortable that the AI part of the problem is changing faster than anyone’s standards for it. What success looks like • Controls exist as working platform capability rather than documents. Engineers satisfy them through standard paths, without informal interpretation or repeated meetings., • Risk, Infosec, and Internal Audit recognise their requirements in what you built, and can test control operation from evidence the platform generates rather than assembled after the event., • Every production AI workload has a named owner, risk classification, evaluation record, approved access, operating telemetry, and retrievable release evidence., • Low-risk model and software updates move through a repeatable, time-bound path while higher-risk deployments get the scrutiny they require, and when a control fails the lesson lands in a platform default rather than a report. Your responsibilities Build governance into the platform • Turn the policies, standards, and risk decisions that Risk and Infosec own into reusable controls, policy-as-code, deployment gates, and secure defaults., • Create self-service governance patterns and templates so approved teams can build safely without repeated manual approvals, and embed control checks and evidence capture into repositories, CI/CD pipelines, infrastructure-as-code, and deployment workflows., • Establish cost, usage, data-access, and model-access boundaries that are enforced by default through the model gateway and platform services., • Define a proportionate lifecycle for experiments, pilots, production AI products, model changes, and autonomous agents, and set the release requirements that go with each tier. Engineer identity, access, and permissions • Design and implement identity, authentication, authorisation, and permission patterns for agents, models, tools, connectors, and service accounts, working with enterprise IAM and AI Security., • Implement least privilege and entitlement models that hold when a request crosses several systems, including through Accio to downstream MCP servers., • Build the approval and human-in-the-loop patterns that high-stakes actions require, while keeping low-risk activity self-service., • Implement an auditable framework for agents and end-user-developed applications, covering named ownership, permissions, approved data, testing, change history, and retirement. Build the evidence, telemetry, and evaluation layer • Define and build the event and evidence model needed to reconstruct prompts, model responses, tool calls, agent decisions, approvals, data access, and cost., • Work with AI Engineering and AI Platforms to make telemetry consistent across the model gateway, agent orchestration, applications, and external providers., • Build evaluation and regression hooks into the release path, with acceptance thresholds for models, prompts, agents, and platform changes, automated wherever practical., • Design monitoring for control failures, model drift, anomalous use, permission breaches, and high-risk actions, with clear escalation and remediation paths., • Build the dashboards and evidence packs that service owners, Risk, Infosec, and Internal Audit use directly, so assurance does not depend on you being in the room. Translate across domains, and work across the firm • Work with Risk’s AI governance specialist, Infosec, Legal, Compliance, Privacy, Records Management, and TPRM to understand what each needs, and convert it into technical requirements engineers can implement., • Write standards and control requirements that are specific enough to build from, and explain back to non-engineers how the platform behaves and why., • Advise AI Architecture, AI Engineering, AI Platforms, and Forward Deployed Engineering on control design, and help teams classify use cases and understand which controls apply before they build., • Support risk-based onboarding of new foundation models, AI software, and connectors with AI Platforms and AI Security without restarting the process for every low-risk update, and work alongside Percepta so controls and operating knowledge transfer into our ownership. What to expect when you join our firm • Hybrid working and reasonable accommodations, • Generous Holiday policies, • Excellent Health and Wellbeing benefits including corporate membership to Wellhub, • Paid volunteer time to step away from your desk and into the community, • Support to grow through professional development courses, tuition/qualification reimbursement and more, • Maternal/paternal leave benefits and family services, • All employee events including networking opportunities and social activities, • Lunch allowance for use within our subsidised onsite canteen Must have skills • At least six years in software, platform, or security engineering, with a track record of building and operating things that reached production. This is an engineering role — a policy, audit, or compliance background is not what we are looking for., • Strong Python and SQL, and hands-on ability with APIs, infrastructure as code, and CI/CD. You will build the controls, not specify them for somebody else to build., • Real depth in identity and access: authentication, authorisation, RBAC, service principals and workload identity, secrets management, entitlement models, and least privilege., • A practical understanding of what a technical control is and how to implement one — preventive and detective controls, secure defaults, deployment gates, and the evidence a control has to produce., • Hands-on experience with a major cloud, ideally Azure, including logging, monitoring, and data-protection primitives., • The ability to work with stakeholders whose domain is not yours — risk, legal, privacy, compliance, audit, security — understand what they actually need rather than the words they used, and turn it into a technical design they recognise as their requirement., • Practical knowledge of generative AI and agentic systems: foundation models, prompts, retrieval, tools, connectors, model gateways, and autonomous workflows., • Judgement to distinguish a control objective from a preferred implementation and apply proportionate controls based on actual risk, and clear communication — you can write a technical standard an engineer can implement, and explain to a non-engineer why the platform does what it does. Nice to have skills • Policy-as-code tooling such as Open Policy Agent or Rego, and automated evidence or compliance-as-code pipelines., • Entra ID, Microsoft Purview, DLP policy design, or data classification across a Microsoft 365 estate., • Experience securing or governing agents, tool execution, MCP servers, or other machine-to-machine interfaces., • Experience building internal developer platforms, golden-path patterns, or self-service guardrails used by other engineering teams., • Snowflake, Microsoft Fabric / OneLake, and governed enterprise data access patterns., • Exposure to a regulated environment, or to Internal Audit and independent control testing. Useful context, but we will build the regulatory knowledge around you. Supervisory responsibilities No. This is a senior individual-contributor role with authority over the design and implementation of governance controls. The role may lead cross-functional work and coach engineers, but does not line-manage. Potential for growth • Mentoring, • Leadership development programs, • Regular training, • Career development services, • Continuing education courses At Janus Henderson Investors we’re committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Don’t worry if you don’t think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can’t accommodate every flexible working request, we’re happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at . Annual Bonus Opportunity: Position may be eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on Company profits. Individual bonuses are determined based on Company, department, team and individual performance. Benefits: Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes; competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits. To learn more about our offerings please visit the Why Join Us section on the career page here. Janus Henderson Investors is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks. Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee’s job functions (as determined by Janus Henderson at its sole discretion). You should be willing to adhere to the provisions of our Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants’ past political contributions or activity may impact applicants’ eligibility for this position. You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role. #J-18808-Ljbffr

Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BATaircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube. Shield AI is seeking an ambitious, motivated Revenue Manager - EMEAs to join our growing Accounting team in one of the fastest growing tech startups in Southern California in Defense & Aerospace. As a Revenue Manager, you will be responsible for the entire revenue recognition process, from contract review to monthly transacting, while developing cross functional relationships with legal, business development, and program finance. What you'll do: • Manage and lead in the preparation, review, and approval of customer contracts, ensuring appropriate recognition in accordance with ASC 606, while providing support and guidance by partnering with Sales, Legal, and Revenue Operations teams on deal structure, contractual terms, and revenue guidance implementation., • Own and evolve our ASC 606 revenue policies, including SSP analyses and allocations, as new products, pricing models and contract structures are introduced, • Serve as one of the company’s subject matter experts on ASC 606, owning the end-to-end revenue accounting process., • Lead in the preparation of Technical Revenue Accounting ad hoc projects (SSP Analysis, Product Expansion, Revenue Policies)., • Streamline non-standard contract workflows with Legal and Deal Desk to balance compliance and business objectives, • Support internal and external audits, including audit schedules and responses to technical accounting inquiries Required qualifications:, • 5+ years of relevant experience, with a strong focus on technical revenue accounting under ASC 606/IFRS 15; CPA preferred., • Deep understanding of order-to-cash (OTC) processes and how technical accounting decisions impact operations., • Experience with revenue recognition and OTC systems (e.g., Salesforce) or equivalent tools., • Strong analytical, problem-solving, and project management skills., • Excellent written and verbal communication skills, with the ability to distill complex technical issues into clear, actionable guidance., • Proven ability to work cross-functionally and balance technical rigor with operational practicality., • Bachelor’s degree in a relevant field, or equivalent experience., • Bachelor’s degree in accounting, Finance, or related field of study; CPA is preferred., • 5+ years of experience working in public and private accounting, Big 4 experience is preferred. Revenue recognition experience is required., • Experience with high-growth companies, ideally in the Software as a Service (SaaS) and/or Platform as a Service (PaaS) industry., • Exceptional organizational skills with the ability to prioritize tasks effectively and work as part of a team., • Ability to deliver results and meet expectations in a fast-paced environment. #J-18808-Ljbffr

A career at Janus Henderson is more than a job, it's about investing in a brighter future together. Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right. Our Values are key to driving our success, and are at the heart of everything we do: Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust If our mission, values, and purpose align with your own, we would love to hear from you! Janus Henderson is undertaking a firm-wide AI transformation to become the most technologically sophisticated asset manager in the industry. Our AI capability sits in a single centralised function under the Head of AI, and AI Technology is the part of it that builds, governs, and runs the software. AI Engineering is the core product and platform engineering team within it. Where Forward Deployed Engineering embeds with a business unit to solve one team's problem, AI Engineering builds the enterprise products every other team depends on: Nexus, our agentic workspace, where employees build, test, run, and manage governed AI applications, agents, and shared skills; Accio, our centralised MCP server, which acts as a passthrough and logic centre for enterprise datasets, consuming other MCP servers and presenting them through one governed interface; and the orchestration, evaluation, and observability services beneath Libros and PRISM, two of the projects we are delivering with Percepta. As a Senior Applied AI Engineer, reporting to the Principal AI Engineer, you will lead the delivery of major parts of that estate - designing and building agentic applications and platform services, taking them through evaluation and our AI governance checkpoints into production, then owning them once live. You will set implementation patterns alongside AI Architecture, review other engineers' work, and be the person the team turns to when a production system behaves in a way nobody predicted. You will also work beside Percepta's engineers, making sure each platform enters service with a design the team understands and more than one person able to extend it. You will also own the end-to-end build of business applications for specific parts of the firm - not only the horizontal products every team shares, but targeted applications built on the AI stack for a named business area, carried from first requirement through to a supported production service. Distribution is the first focus. Much of this work is deliberate SaaS decommissioning: where a capability currently bought as a SaaS subscription can be built in-house instead, you own that build end-to-end and see the displaced product retired, so the firm consolidates onto governed, in-house capability rather than paying for overlapping tools. You will take the same approach into other business areas - trading, investment risk, client servicing, and operations among them - choosing the builds where owning the application gives the firm more control, lower cost, or capability no vendor sells. Your toolkit spans Python and SQL, LLMs and agent frameworks, MCP, Azure AI Foundry through the AI Team's model gateway, Snowflake and Microsoft Fabric, and Azure with Terraform, Docker, and CI/CD. AI Engineering is being established for the first time here, so you will shape how the team works rather than inherit a settled routine. • The products and services you own are in production, used by real teams, and operate with clear ownership, telemetry, and evaluation results., • What you build gets reused. Other engineers, agents, and applications consume it through Accio or as a skill, tool, or connector on Nexus rather than building their own., • Platforms built jointly with Percepta transfer into our ownership with maintainable designs and a team that can extend them without external help., • Evaluation, observability, and control are built into what you ship rather than bolted on before release., • Design, build, and productionise AI products and shared platform services, taking a workstream end to end and owning it through to live running., • Build for reuse, turning capability proven in one product into shared components, libraries, skills, tools, MCP servers, and connectors., • Implement infrastructure as code, own CI/CD pipelines, and accept services into operation only when ownership, controls, and support are clear., • Investigate incidents and defects in the services you own, lead recovery, carry fixes through to the underlying cause, and act as L3 escalation., • Build agentic applications and workflows covering agent design, prompt and context engineering, tool use, memory, retrieval, and human-in-the-loop controls., • Implement model selection, routing, and fallback through the model gateway, handling provider change without hiding differences in capability, cost, or behaviour., • Build the orchestration layer that long-running and multi-step agents depend on, covering permissions, workload isolation, safe execution, and the applications built on it., • Test the claims made for new models, frameworks, and patterns before recommending we adopt them., • Build governed, AI-ready views, indexes, semantic context, and connectors over Snowflake, enterprise platforms, APIs, and external providers., • Extend Accio so new datasets and downstream MCP servers are reachable through one governed interface rather than one-off integrations., • Build ingestion pipelines and data models where source data does not arrive usable, while canonical source ownership stays with the relevant Technology team., • Own lineage, quality, and freshness for the data your products depend on, and implement least-privilege access for users, agents, tools, and service identities., • Own the end-to-end build of targeted business applications on the AI stack - Distribution first, then areas such as trading, investment risk, client servicing, and operations - delivered for a named business owner rather than for every team at once., • Drive SaaS decommissioning: where a bought subscription can be replaced by an in-house build, own the delivery of that replacement end-to-end, see the displaced product retired, and work with Procurement and Finance to consolidate the licence., • Prioritise the builds where in-house ownership gives the firm more control, lower cost, or capability no vendor sells, and reuse existing Accio datasets, skills, and connectors instead of rebuilding them per application., • Take each application through the same evaluation, controls, and release evidence as the shared products, and own its support and lifecycle once live or hand it to a clear owner., • Build evaluation and regression suites for models, prompts, agents, and platform changes, meet the agreed thresholds before release, and instrument what you build for quality, safety, reliability, latency, drift, usage, and cost., • Implement the controls defined by AI Governance Implementation and AI Security as code and secure defaults, and produce release evidence proportionate to the risk of the use case, generated by the platform rather than assembled after the event., • Work alongside Percepta engineers on Libros, PRISM, and the wider estate, holding joint work to our engineering standards and raising maintainability problems while they are still cheap to fix., • Mentor AI Engineers through pairing, design discussion, and code review, and help establish the team's engineering standards, agentic SDLC, and definition of done., • Work with AI Architecture to turn reference patterns into implementations teams use, partner with Forward Deployed Engineering so proven solutions become supported shared capability, and feed adoption data from the AI Enablement Partners into the backlog., • At least six years in software, data, or platform engineering, with a track record of shipping and operating production systems rather than prototypes., • Production experience with LLM applications and agentic systems, covering prompt and context engineering, agent development, retrieval, tool use, evaluation, and deployment at scale., • Strong Python and SQL, with the judgement to write code others can maintain and extend., • Hands-on experience building agentic capability such as MCP servers, tools, skills, or connectors for other systems and agents to consume., • Hands-on experience with a major cloud, ideally Azure, including containers or serverless compute, infrastructure as code, CI/CD, identity, RBAC, and secret management., • Experience owning services in production - monitoring, incident investigation, upgrades, lifecycle management - and establishing evaluation and observability for AI systems., • Good judgement in a regulated environment, translating security, privacy, risk, and audit requirements into working technical controls., • Experience mentoring engineers and leading technical work without relying on reporting authority, and clear communication with engineers, control functions, and business stakeholders., • Asset management or financial services domain knowledge, particularly the investment process, distribution, or front-office workflows., • Azure AI Foundry, Azure OpenAI, Anthropic Claude, model gateways, inference routing, or agent orchestration platforms., • Snowflake, Microsoft Fabric / OneLake, or comparable governed enterprise data platforms., • TypeScript or a second production language, and front-end experience for user-facing AI applications., • Experience building internal developer platforms or golden-path patterns used by other engineering teams, or taking partner-built software into internal ownership., • Hybrid working and reasonable accommodations, • Generous Holiday policies, • Excellent Health and Wellbeing benefits including corporate membership to Wellhub, • Paid volunteer time to step away from your desk and into the community, • Support to grow through professional development courses, tuition/qualification reimbursement and more, • Maternal/paternal leave benefits and family services, • All employee events including networking opportunities and social activities, • Lunch allowance for use within our subsidised onsite canteen No. This is a senior individual-contributor role. The Senior Applied AI Engineer leads technical delivery, sets implementation standards, and mentors AI Engineers, but does not line-manage. The role may act as technical lead for a product or platform workstream. At Janus Henderson Investors we're committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Don't worry if you don't think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can't accommodate every flexible working request we're happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at . Position may be eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on Company profits. Individual bonuses are determined based on Company, department, team and individual performance. Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes; competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits. To learn more about our offerings please visit the Why Join Us section on the career page here. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks. Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee's job functions (as determined by Janus Henderson at its sole discretion). You should be willing to adhere to the provisions of our Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants' past political contributions or activity may impact applicants' eligibility for this position. You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role. #J-18808-Ljbffr

Job Title: Internal Communications Executive Location: London Salary: £30,000-37,000 Job Type: Permanent, Full Time Closing Date: 10th November 2026 About SYNLAB: Our people support pathology services that matter to patients, clinicians and communities. Your work will help the Internal Communications team connect colleagues across our headquarters and four hospital businesses. As part of our Marketing & Communications team, you will work alongside specialists in internal, corporate, service-user and social communications. You will support colleagues on a broad mix of activity and gain exposure to senior stakeholders and functions including Operations, IT, Quality, Health and Safety, Finance, People, Learning and Development, Recruitment and scientific development. You will join us at an important stage in the development of our communications channels, including the launch of a UK&I-wide intranet. You will help deliver these improvements by coordinating activity, creating content, gathering feedback and contributing ideas. You will have the support and direction of experienced colleagues while being trusted to take responsibility for your work and follow tasks through to completion. About the Role: Can you turn complex business updates into communications that people genuinely want to read, watch and act on? We are looking for an experienced Internal Communications Executive to provide creative and practical support to our Internal Communications team. You will help us keep more than 3,000 colleagues across SYNLAB UK&I informed, connected and clear about our strategy, priorities and the part they play in our success. Working within agreed plans and priorities, you will turn ideas into action by creating audience-focused content, coordinating activity and supporting campaigns across our channels. You will be trusted to manage your own workload, take initiative and keep projects moving, while working closely with the Internal Communications Manager and wider Communications team. Based at our Blackfriars Hub three days a week, with travel to other SYNLAB businesses across the UK, you will join a collaborative team of nine. If you have relevant experience and want to broaden your skills through varied, hands-on work, this role will give you the opportunity to contribute ideas, support high-profile projects and make a visible difference to how colleagues experience communications. Working under the direction of the Internal Communications Manager, you will support the planning, coordination and delivery of communications across the organisation. You will manage the communications calendar, coordinate requests, track actions and approvals, and help ensure timely, well-sequenced communications. Working across multiple priorities, you will create and publish content for the intranet, newsletters, digital signage, town halls, presentations and video, while supporting key employee campaigns and initiatives. You will also help engage colleagues in laboratory and other non-desk-based roles, gathering feedback and ensuring communications reach all audiences effectively. What You Will Do: Deliver timely, accurate and engaging internal communications, effectively managing competing priorities, stakeholder requests and deadlines while supporting the Internal Communications Manager and wider Communications team to achieve business objectives. Maintain and continuously develop internal communication channels, including the intranet, newsletters, digital signage, town halls and other employee communication platforms, ensuring content is consistent, relevant and engaging. Own and manage the internal communications calendar, coordinating content, campaigns and key messaging across the business. Create, write, coordinate and deliver internal communications campaigns that support organisational priorities, projects and initiatives, including DE&I, ESG, appraisal cycles and employee recognition programmes. Build strong relationships and networks across the organisation to proactively identify, develop and share engaging employee, business and customer stories. Collaborate with internal and external communications colleagues to maximise content and engagement opportunities arising from events, conferences, awards, town halls, site visits and other key activities. Support the planning, promotion and delivery of employee engagement and listening activities, helping to increase participation and awareness across the organisation. Use audience insight, campaign measurement and reporting tools to evaluate communications effectiveness, share learnings and drive continuous improvement. Produce clear, compelling and audience-focused content, tailoring messages and channels to maximise impact and engagement. Identify innovative ways to engage a predominantly laboratory-based workforce with limited access to digital communication tools during working hours. Provide communications support during major incidents, ensuring timely and effective dissemination of information when required. Represent Internal Communications at cross-functional meetings, building effective stakeholder relationships and promoting best practice communication approaches. Act as a passionate ambassador for SYNLAB, supporting the delivery of consistent messaging and helping colleagues understand and engage with the organisation's strategic direction. Work effectively at pace, managing multiple projects and stakeholders simultaneously while maintaining high standards of quality and accuracy. Additional Information: Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Internal Content Strategy Manager, Corporate Communications Manager, Internal Communications Specialist, Employee Engagement Manager, Internal Brand Manager, Workplace Communications Lead, Internal Communications Director, Internal Communications Business Partner, may also be considered for this role. TPBN1_UKTJ

Civic is a team of system thinkers in the built environment, creating positive impact for people, places and the planet. We want our work to have a positive impact on the environment — helping people to live healthier, happier lives while respecting natural limits. We build without destroying, explore without exploiting, and seek to reuse rather than just consume. Above all, we listen, learn, and aim to create a lasting legacy. Thriving together, today we have a team of over 200 members working across the UK, all united by our creative belief, bringing art and science together to solve problems. Our award-winning practice has studios in Manchester, London, Leeds, Glasgow, Edinburgh and Dublin. We are looking for an experienced Senior Geotechnical Engineer/Engineering Geologist to join our Leeds team, you will share our purpose and desire to make a positive difference to the world around you. As a Senior Engineer in our Earth and Geoconsultancy team your responsibilities will include: • Management and mentoring of project teams consisting of engineers of varying grades from Graduate through to Senior Engineer., • Contributing to or leading on a number of projects (or parts of projects) with commitment to meeting or exceeding (internal and external) expectations in terms of quality and agreed timescales. This will require client, collaborator and stakeholder engagement, relationship management, appropriate allocation and management of resource and coordination of processes in accordance with Civic Earth’s QMS and IMS., • You will assist in the development of Graduates and Engineers and will highlight to your Line Manager where you feel there are requirements for training, new or additional equipment or software licences, or additional team members., • You will monitor project profitability with a view to delivering projects within agreed budgets and timescales and will highlight to the Project Director or Manager where you feel that there may need to be changes to the Billing or Resource Plans., • In a client facing role you will be expected to maintain and enhance Civic Earth’s reputation and contribute to the securing of repeat business as well as identifying new opportunities and input into bids for new projects as required., • Supervising the technical design being undertaken by others., • Undertaking technical design, writing of reports such desk studies/feasibility assessments, geotechnical and geoenvironmental interpretative reports and geotechnical/geoenvironmental design reports, • Specifying and supervising site investigation works, • Provide site investigation specifications for subconsultants and subcontractors, • Use of industry standard analysis software including OpenGround and QGIS, experience of slope stability analysis and ground movement analysis software is sought after, • Sharing of knowledge and expertise with your team and across the wider practice., • Undertaking technical reviews/checks on projects (or parts of projects) that you and/or your team are responsible for delivering., • Identifying opportunities to innovate in our processes, products and services to ensure continuous improvement., • Preparation of and undertaking presentations to clients, collaborators and other stakeholders., • Compliance with the duties of Designer under the CDM Regulations 2015, • Compliance with the practice QMS, including self-checking, • Taking responsibility and ownership of projects, understanding outputs required, deadlines, consultation requirements, liaising with the project team, managing client expectations, and feeding any matters arising back to senior team, • Managing workload of other engineers/staff members on projects that you are responsible for., • Regular direct telephone and email contact with clients and collaborators, • Attending and contributing to meetings under the direction of a Project Manager/Project Director or as the sole representative of Civic Earth, • Managing, mentoring and developing junior members of the team, • Business development to include participating in networking events, contributing to writing bids and fee proposals etc., • Project financial and commercial awareness, • Actively working towards Chartered Status, • Participation in and presentation at Civic Academy and other CPD opportunities, • Maintaining a record of your CPD and a Development Action Plan, • Demonstrating behaviour consistent with Civic’s Values and contributing to the progress of the organisation, • A degree in Geology, Engineering Geology, Civil/Geotechnical engineering, or similar, • Chartered or working towards Chartership with the ICE, GeolSoc or IES, • Strong relevant design experience in a commercial environment, • A detailed understanding of industry processes including those for planning applications, procurement and technical approvals., • Experience in the use of industry software such Civil 3D and AutoCAD, Bentley Open Ground (or similar logging software) and geotechnical modelling software (e.g. PDISP, WALLAP, PLAXIS etc. Excellent communication skills- person to person, written and graphical., • Excellent report writing skills, • Excellent numerical, analytical and problem-solving skills, • High level of competence in the use of MS Office products (including Excel and Word), • Commercial awareness, • Excellent team working capabilities, • Excellent time management of self and others, • Be Collaborative – Engage with other and collaborate positively, • Be Curious – Master your current role, seek and share knowledge and expertise, • Be Helpful - Demonstrate professionalism, willingly take on new responsibilities without necessarily being asked, • Be Passionate – Take ownership of your role and support others to achieve success in theirs, • Be Ingenious – Find ways to get results by adapting and innovating A fair and competitive salary, taking into consideration market rates and your experience level Flexibility. Our core hours are between 10:30am-4:30pm, with an early Friday finish! Hybrid working. Most of our full-time employees come into the studio 3 days a week Generous holidays! 26 days of annual leave, plus bank holidays (pro-rata for part time employees). An extra day when you reach 3 years’ service, and another at 5 years! Holiday options. Buy or sell a week of holiday each year, or create a sabbatical pot by banking a week’s holiday for 3 years to take a month off on year 4! Enhanced Family Leave. Enhanced maternity, paternity, adoption, shared parental and neonatal care leave pay, plus 2 days paid dependency leave and 1 weeks paid carers leave Wellbeing support. Mental health first aider support, mindfulness sessions and access to our Employee Assistance Programme (EAP) Health benefits. Life Assurance, Health Care Cash Plan, Gym discounts and free Eye tests Sick Pay. 4 weeks enhanced sick leave, plus 2 mental wellness days DEI network. An established Equity, Diversity and Inclusion network with regular team activities, plus 2 days of paid volunteering leave each year to support causes close to your heart Professional Development. Paid professional memberships, 2 days paid study leave (+ extra for exams), Chartership Preparation Courses, Chartership completion bonus, in-house ‘Civic Academy’ training, Management Development Programmes and a Mentorship programme for all employees Financial benefits. Access to our HMRC friendly Workplace Nursery scheme, plus enrolment to our workplace pension scheme Sustainable travel. Season Ticket Loans & National Rail Cards, plus two salary sacrifice cycle to work schemes and cycling facilities at all our studios (showers, bike racks etc). #J-18808-Ljbffr

Description SUPPORT MANAGER Hybrid, Newcastle Reports to: Director of Operations Team: Six Service Desk Agents across the UK and Australia ABOUT THINKSMART We build software for children's activity providers, helping thousands of clubs across the UK and Australia give kids great experiences. We're growing fast, and brilliant support is how we keep customers happy. ABOUT THE ROLE Lead our UK and Australia support team and shape how we deliver support as we scale. Deputise for the Head of Support and build a path into senior leadership. Requirements WHAT YOU'LL DO - Coach and develop a team of six across two time zones - Own service quality and customer experience - Be the go-to for escalations - Manage rotas to cover UK and Australian hours - Turn service desk data into insight that cuts repeat contact - Improve our processes, tools and knowledge base WHAT YOU'LL BRING - Proven experience managing a support or service desk team - Strong grasp of incident, request and problem management - Experience reporting on trends and service performance - Flexibility to work early or late for Australian hours - Bonus: SaaS and multi-time-zone experience WHO YOU ARE Customer-first, organised, resilient and a natural problem solver. Benefits - 25 days holiday plus bank holidays - Hybrid and flexible working options - Private medical cover - Health cash plan - Life assurance - Access to the Calm wellbeing app - Perkbox employee benefits platform - Enhanced parental leave - Cycle to work scheme - Volunteering days - Employee Assistance Programme -Ongoing learning, development, and career progression across the ClearCourse Group TPBN1_UKTJ

Select how often (in days) to receive an alert: Requisition ID: 50553 Business Unit: Fitch Group Category: Information Technology Location: London, GB Date Posted: Sep 2, 2026 Fitch Group is currently seeking a Endpoint Engineer based out of our London office. As a leading, global financial information services provider, Fitch Group delivers vital credit and risk insights, robust data, and dynamic tools to champion more efficient, transparent financial markets. With over 100 years of experience and colleagues in over 30 countries, Fitch Group’s culture of credibility, independence, and transparency is embedded throughout its structure, which includes Fitch Ratings, one of the world’s top three credit ratings agencies, and Fitch Solutions, a leading provider of insights, data and analytics. With dual headquarters in London and New York, Fitch Group is owned by Hearst. Fitch's Technology & Data Team is a dynamic department where innovation meets impact. Our team includes the Chief Data Office, Chief Software Office, Chief Technology Office, Emerging Technology, Shared Technology Services, Technology, Risk and the Executive Program Management Office (EPMO). Driven by our investment in cutting‑edge technologies like AI and cloud solutions, we’re home to a diverse range of roles and backgrounds united by a shared passion for leveraging modern technology to drive projects that matter to our organization and clients. We are also proud to be recognized by Built In as a Best Place to Work in Technology 3 years in a row. Whether you're an experienced professional or just starting your career, we offer an exciting and supportive environment where you can grow, innovate, and make a difference. Want to learn more about a career in technology and data at Fitch? Visit: Endpoint Engineer is a key technical contributor within the global infrastructure organization, providing advanced (Tier 2/3) support, endpoint management, and platform engineering across Windows, Microsoft Intune, and related technologies. This role delivers secure, reliable, and frictionless user experiences through modern device management practices, automation, observability, and Zero Trust principles. • Own the migration of legacy Group Policy configurations to modern CSP‑based Intune policy, resolving conflicts to protect platform consistency and compliance posture., • Design and maintain consolidated, well‑governed CSP policy structures across the fleet., • Drive vendor‑led firmware and driver lifecycle management — including HP Image Assist and Dell Command Update automations — to improve device stability and end‑user experience., • Troubleshoot and remediate audio, video, and conferencing reliability issues., • Perform hardware and performance testing/benchmarking to support fleet standardization decisions., • Modernize Windows Autopilot and provisioning workflows to reduce legacy dependencies and improve consistency., • Resolve drive‑mapping dependencies and CSP conflicts affecting the provisioning pipeline., • Complete remaining GPO‑to‑CSP transitions in support of provisioning consistency., • Package, test, and deploy enterprise applications using MECM/Intune and modern deployment frameworks, ensuring compliance with internal and regulatory requirements., • Collaborate with engineering leadership to design, implement, and operationalize endpoint policies, configurations, and standards in support of global infrastructure initiatives., • Configure, package, and support core developer tooling across the fleet (VS Code, Python, Git, CLI utilities), balancing developer flexibility with security and compliance standards., • Define and support endpoint requirements for AI/ML workloads, including GPU driver management, containerization/WSL2, and local model runtime resource sizing., • Partner with engineering and data teams to evaluate, standardize, and roll out AI‑assisted developer tools (e.g., Claude Code, Copilot) within governance and device‑management guardrails., • Deliver advanced incident and problem resolution with a strong focus on user experience and root‑cause elimination., • Execute recurring operational activities, including patching, vulnerability remediation, compliance reporting, and endpoint health monitoring., • Partner closely with the Service Desk to drive continuous improvement, streamline workflows, and reduce recurring issues through automation or policy enhancement., • Participate in an on‑call rotation to support critical after‑hours incidents or high‑priority escalations., • Create and maintain technical documentation, runbooks, and cross‑team knowledge resources., • Engage in cross‑functional project work spanning cloud identity, automation, security hardening, and software lifecycle management., • Act as an owner by proactively driving issues to resolution across business 3–5+ years in enterprise endpoint engineering or advanced support, with hands‑on experience in: • Microsoft Intune (Endpoint Manager), MECM, and co‑management services, • Active Directory and Directory Services, including Group Policy and RSAT tools, • Intune configuration and compliance policy management, • LAPS and least‑privilege / privilege elevation models (e.g., Privilege Management), • Microsoft 365 Apps deployment, configuration, and update servicing, • Networking fundamentals (DNS, DHCP, VPN, Proxy), • Windows Autopilot (user‑driven, pre‑provisioning, self‑deploying), • Zero‑touch provisioning and cloud‑first imaging strategies, • Intune application management (Win32, MSI, MSIX, store apps, managed apps), • Settings Catalog, Compliance Policies, and Configuration Profiles, • Device Filters, Dynamic Groups, and scalable targeting strategies, • Endpoint Analytics and digital experience monitoring (DEX), • Hardware and performance testing/benchmarking to support fleet standardization decisions, • Firmware and BIOS update management and deployment (e.g., HP, Dell), • Wi‑Fi driver troubleshooting and remediation across the device fleet, • 802.1X / WPA2‑Enterprise network authentication troubleshooting (EAP‑TLS, RADIUS), • Running, creating, and editing PowerShell scripts, • Managing system processes and services via PowerShell, • Understanding basic command syntax and parameters, • Experience supporting Zero Trust, conditional access, and identity‑based access controls., • Configuring and troubleshooting VS Code, Python, and common CLI/developer environments, • Git‑based version control workflows, • Endpoint requirements for AI/ML workloads (GPU drivers, WSL2/containers, local model runtimes, resource sizing), • Applying governance and device‑management guardrails to developer and AI tooling without blocking productivity, • Ability to collaborate effectively, communicate clearly, and produce high‑quality documentation and runbooks., • Demonstrated ownership mindset, with a focus on eliminating root causes and improving user experience., • PowerShell App Deployment Toolkit (PSADT) — creating/modifying deployment scripts, packaging and deploying applications, customizing user prompts, troubleshooting logs, and managing detection/remediation logic., • Advanced MECM collection design and query creation., • Windows imaging modernization (e.g., Autopilot, zero‑touch provisioning, DISM when needed)., • Familiarity with software packaging technologies (EXE, MSI, MSIX, INTUNEWIN)., • Experience with third‑party patching platforms (e.g., Patch My PC)., • Strong PowerShell automation expertise and familiarity with Git‑based workflows., • Experience with vulnerability management tools and endpoint telemetry/observability platforms., • Experience supporting local AI/LLM developer tooling (e.g., Claude Code, Ollama, LM Studio) and GPU‑accelerated workstations., • Microsoft certifications related to Endpoint, Azure, or Security., • Hybrid Work Environment: 2 to 3 days a week in office required based on your line of business and location, • A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity, • Investing in Your Future: Retirement planning, financial wellness and tuition reimbursement programs that empower you to achieve your short and long‑term goals, • Promoting Health & Wellness: Comprehensive healthcare offerings that prioritize a healthy body & mind, • Supportive Parenting Policies: Family‑first policies, including a generous global parental leave plan, designed to help you balance career and family life effectively, • Dedication to Giving Back: Paid volunteer days and support for community engagement initiatives At Fitch, AI is embedded in how we work every day—supporting smarter decision‑making, streamlining workflows, and enabling new ways to create value for our business and clients. Intelligent solutions are increasingly part of our day‑to‑day operations, helping teams work more efficiently and think differently as we continue to evolve. We’re looking for colleagues who are comfortable operating in an AI‑enabled environment—or who are curious, adaptable, and eager to build their AI literacy over time. We value professionals who embrace technology as part of continuous learning and who are committed to using it thoughtfully to enhance how work gets done. Fitch is committed to providing global securities markets with objective, timely, independent and forward‑looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work. Fitch is proud to be an Equal Opportunity and Affidative Action Employer. We evaluatequalified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law. #J-18808-Ljbffr

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. The Data Platform Engineer is responsible for the operational reliability and day-to-day technical administration of Burberry's core data and analytics platforms, primarily Databricks and Tableau Plus, with oversight of Alation and BigEye. The purpose of the role is to ensure these platforms remain available, secure, performant, well-governed and reliable for users. The role provides hands-on technical ownership across configuration, access, monitoring, troubleshooting, release coordination, change enablement, operational readiness, documentation and continuous improvement. This is not a business reporting or dashboard build role. For Tableau Plus, the role owns platform administration, service health, access, configuration, performance and operational support; responsibility for report content, business metrics and visualisation outputs remains with the relevant data, analytics and business teams. The role works heavily in conjunction with Burberry's operational support partner, who is responsible for 24/7 operational management and routine "keep the lights on" activity. The Data Platform Engineer provides Burberry-side technical ownership, assurance and escalation support, ensuring the partner has the context, standards, runbooks and direction needed to support the platforms effectively. • Accountable for hands-on administration, configuration, monitoring, operational support, service assurance and continuous improvement across Databricks, Tableau Plus, Alation and BigEye., • Accountable for ensuring platform processes, security controls, monitoring, change activity and operational documentation are robust, supportable and aligned to Burberry technology standards., • Works with the operational support partner on incident, problem, change, release, security fix and service management activity, recognising that updates and platform lifecycle activity are managed within the constraints of SaaS vendor operating models., • Not accountable for enterprise data architecture, business data models, report/dashboard content, data product delivery or business-facing analytics outputs., • Key interfaces include Senior Manager, Data Platforms, Data Platform Architect, Data Engineering, Visualisation & Reporting, Data Product teams, Data Governance, Cyber Security, Cloud & Infrastructure, SIAM, Service Desk, operational support partner, MLOps/AI teams and strategic technology vendors., • Provide hands-on technical ownership for Databricks and Tableau Plus, ensuring both platforms are available, secure, performant, well-administered and fit for use by consuming teams., • Provide platform oversight for Alation and BigEye, ensuring governance, catalogue, data observability and related operational processes are understood, monitored and effectively supported., • Manage platform administration activities, including workspace/site configuration, access controls, identity integration, user onboarding, environment settings, usage controls and operational configuration., • Work closely with Burberry's operational support partner to ensure 24/7 incident management, monitoring, routine operational activity, escalation and service restoration processes are effective and consistently followed., • Coordinate operational change, release activity, vendor-managed upgrades, platform patches and security fixes within the constraints of SaaS operating models, ensuring appropriate communication, testing, risk assessment and change governance., • Support ITIL-aligned service management processes, including incident, problem, change, release, request fulfilment, service transition and operational readiness., • Monitor platform health, including availability, performance, usage, error rates, capacity, cost trends, job reliability, dashboard performance, data observability signals and service degradation indicators., • Investigate and resolve platform issues, providing L2/L3 technical support, root-cause analysis, remediation planning, vendor escalation and clear communication to affected teams., • Maintain and improve monitoring, alerting, runbooks, knowledge articles, operational procedures and support documentation so the support model is repeatable, auditable and resilient., • Implement practical automation where it improves reliability, reduces manual effort or improves control, while recognising that core platform lifecycle activity may be vendor-managed in a SaaS environment., • Work with architecture, cyber security, service management and vendor teams to ensure platform standards, access models, security controls, audit logging and operational processes remain fit for purpose., • Support Data Engineering, Visualisation & Reporting, Data Product and AI/MLOps teams with guidance on platform usage, support routes, good practice, performance considerations and operational constraints., • Provide operational reporting and insight on service performance, incidents, changes, usage, cost trends, capacity, risks, partner performance and improvement actions., • Build strong working relationships across internal technology teams, business users, data teams, vendors and support partners to ensure issues are progressed effectively and users receive a reliable platform service., • Hands-on experience administering, supporting or operating enterprise data and analytics platforms, with strong preference for Databricks and Tableau/Tableau Plus., • Good working knowledge of Databricks administration, workspace configuration, job/runtime support, access controls, performance troubleshooting, monitoring and operational support., • Good working knowledge of Tableau platform administration, including site/project permissions, user access, extract refreshes, dashboard performance, operational monitoring and support processes., • Experience with data governance, catalogue or observability platforms such as Alation and BigEye is desirable., • Experience working in operational support environments, ideally with external support partners or managed service providers responsible for 24/7 service management., • Good knowledge of ITIL-aligned service management, including incident, problem, change, release, request fulfilment, service transition and operational readiness., • Experience coordinating SaaS platform releases, vendor-managed upgrades, patches, security fixes, configuration changes, testing and user communications., • Strong monitoring, troubleshooting and incident management skills, including L2/L3 support, root-cause analysis and vendor escalation., • Understanding of identity and access management, role-based access control, audit logging, security configuration and operational controls for enterprise SaaS platforms., • Able to work effectively with architecture, data engineering, visualisation and reporting, cyber security, cloud infrastructure, service management, business users, vendors and support partners., • Strong interpersonal skills, with the ability to collaborate broadly, explain technical issues clearly, influence without direct authority and follow issues through to resolution., • Detail-oriented, with a strong focus on documentation, runbooks, knowledge sharing, operational resilience and continuous service improvement. Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience. #J-18808-Ljbffr

Department: Technology Employment Type: Permanent – Full Time Location: London Reporting To: Segun Ikuesan Systematica Investments Limited (acting as general partner of Systematica Investments LP) is a Jersey-based hedge fund manager with c. US$16b assets under management (AUM) across a diversified range of trading strategies. We employ over 130 colleagues in Jersey, Geneva, London, Singapore, New York and Shanghai. This is a hands‑on engineering role within the Platform Engineering team, part of Technology Operations. Platform Engineering is responsible for building and operating the infrastructure, platforms and developer tooling that enable our engineering and quantitative research teams to deliver software reliably, securely and at scale. The role will help design, build, automate and operate a hybrid production platform across AWS and on‑premises environments, with a particular focus on the HashiCorp platform: Nomad, Consul and Vault. The successful candidate will treat infrastructure as software, promote automation‑first practices and build reusable platform capabilities that improve developer experience, operational resilience and security. The role requires strong judgement when making platform changes, including understanding architecture, satisfying deployment prerequisites, managing YAML and infrastructure configuration carefully, and assessing impact across the wider platform during maintenance and change activity. • Design, build, automate and operate the production platform across AWS and on‑premises infrastructure., • Own, maintain and evolve the HashiCorp platform, including Vault, Consul, Nomad and associated integrations., • Use Terraform to define and manage infrastructure resources, configuration and reusable platform modules., • Use Ansible to support multi-stage deployment workflows, configuration management and repeatable operational procedures., • Build internal tooling, automation and self‑service capabilities that improve developer productivity and reduce operational overhead., • Support and enhance CI/CD platforms and engineering workflows, including safe promotion of infrastructure and platform changes., • Improve platform reliability, security, observability, performance and operational excellence., • Partner with software engineers, quantitative developers, research teams, Tech Ops and security colleagues to deliver secure, scalable and resilient platforms., • Any other duties commensurate with the post holder's position and seniority., • All employees should understand that it is their personal responsibility to comply with all organisational, statutory and regulatory policies and procedures., • Five or more years of experience in platform engineering, DevOps, SRE, infrastructure engineering or a closely related role., • Strong experience operating production or production‑like infrastructure, ideally across hybrid cloud and on‑premises environments., • Hands‑on experience with HashiCorp technologies, particularly Nomad, Consul and Vault., • Strong Linux systems administration and networking knowledge, including DNS, TLS, load balancing, routing, firewalls and certificate management., • Strong infrastructure‑as‑code experience using Terraform and automation experience using Ansible., • Experience building automation or operational tooling using Python, Go, Bash or similar scripting languages., • Good understanding of CI/CD, source control, deployment workflows and change management for infrastructure platforms., • Strong attention to detail, commitment to process improvement and awareness of the impact of platform changes., • Cool under pressure, able to prioritise effectively and adaptable when dealing with uncertainty or complex operational problems., • Strong Linux and networking fundamentals, • Terraform Infrastructure as Code, • Ansible playbooks, roles and inventories, • Python, Go or Bash automation, • GitHub and CI/CD pipelines, • AWS and cloud‑native infrastructure, • Kubernetes / Amazon EKS, • Grafana stack, Prometheus, Loki or Datadog, • JFrog Artifactory or artifact management, • Docker or container runtime experience, • AWS Batch, Step Functions, IAM and Karpenter, • Hybrid cloud platform migration or modernisation, • Secure platform design in regulated environments, • Educated to degree (or equivalent) level or higher, preferably from a leading university., • Bachelor's or Master's in Computer Science, Engineering, Infrastructure, Cyber Security or an equivalent field., • Relevant practical experience and/or certifications in HashiCorp, cloud, Linux, security, networking or DevOps disciplines would be advantageous., • Platform Engineering / DevOps team., • Technology Operations team., • Infrastructure management and Cyber security teams., • Software engineering and quantitative development teams., • Research Group and quantitative research teams., • Execution Trading desk and Middle Office teams., • External vendors and service providers as required., • Collaborative – works with colleagues at all levels to understand requirements, assist with queries and find practical solutions., • Flexible – considers each problem on its own merits and is comfortable operating across cloud, on‑premises and legacy environments., • Passionate – has a genuine desire to improve platform reliability, developer experience and operational efficiency., • Confident – is able to initiate conversations, challenge assumptions and take control of situations when needed., • Positive – exudes a can‑do approach and ethos to all colleagues., • Pro‑active – looks ahead for risks, operational improvements and automation opportunities., • Security‑conscious – applies least‑privilege, secure‑by‑default and careful change‑management principles. Systematica Investments is proud to employ a vastly diverse workforce, and, as part of its commitment to retaining and growing diversity throughout its offices, we encourage and welcome applications from appropriately qualified and experienced individuals from all social and ethnic backgrounds. • The pursuit of excellence permeates all of Systematica's activities., • Collaborative working environment within and across all functional teams., • Rigorous review by peers throughout the research, engineering and development cycle., • We aim to be systematic investors and avoid intervening with the model – our interaction with the model is via the research process., • Significant investment in technology and platform engineering as core enablers of scalable research and trading., • All aspects of the investment process and platform are subject to continuous research and improvement., • Private medical insurance for you and your immediate family., • Competitive salaries combined with an attractive bonus and pension., • Free drinks and snacks at the office., • Paid parental leave with enhanced leave for mothers/primary carers. We are an equal opportunity employer and value diversity at our company. #J-18808-Ljbffr

Job Description:Quantitative Developer - Risk TechnologyPosition OverviewWe are seeking a strong software engineer to build and own the equity-volatility risk platform for our global hedge fund. This engineering-first role owns the systems that capture options, futures, swaps and cash equity positions, compute the full volatility greek surface across every book, and deliver exposure and limit information to volatility PMs and risk managers in near real time. Working alongside the quantitative analysts and researchers who own the vol models and beta framework, the engineer makes those models run correctly, fast, and reliably at firm scale - turning per-book risk snapshots into clean, aggregated, drill-downable exposure PMs trust every trading day, across low-latency services, large-scale data pipelines, distributed compute, and the APIs and interfaces on top of them.Key ResponsibilitiesPlatform and Systems Engineering Design, build, and own the firm's risk calculation and exposure aggregation services, from position capture through to delivered risk numbers. Develop real-time and intraday risk monitoring systems, including limit frameworks, breach detection, alerting, and drill-down interfaces. Build well-documented APIs and services (REST/gRPC, streaming) that expose risk data to downstream consumers across the firm. Deliver front-end tooling and dashboards that let risk managers slice exposure by strategy, desk, asset class, factor, and counterparty.* Refactor and modernize existing risk processes, replacing batch, spreadsheet, and manual steps with tested, version-controlled services.## Data Engineering and Integration Build resilient pipelines for positions, trades, market data, reference data, and counterparty exposures, with automated validation, lineage, and reconciliation. Own time-series and analytical data stores supporting historical risk, stress replays, and time-travel queries.* Ensure consistency of pricing, position, and P&L data between risk systems and Front Office and Finance platforms.## Analytics Delivery Productionize risk models supplied by Risk Management and Research Translate research prototypes into performant, tested, maintainable production code with clear numerical validation. Build the tooling that lets model owners backtest, recalibrate, and compare model versions without engineering involvement. Maintain pricing and sensitivity (Greeks) infrastructure and the libraries that risk and valuation both depend on.## Reliability, Performance, and Operations Own the reliability of risk systems end to end: monitoring, alerting, runbooks, on-call, and incident follow-up. Profile and optimize hot paths - vectorization, caching, concurrency, memory layout, and distributed or grid compute workloads. Meet hard daily deadlines for overnight and intraday risk production, with automated recovery and clear failure semantics. Build out CI/CD, automated testing, infrastructure as code, and release processes for a platform that cannot silently produce wrong numbers.## Collaboration Partner with Risk Managers and Portfolio Managers to turn requirements into shipped software. Work closely with Front Office quant and trading technology teams on shared pricing, position, and market data infrastructure.* Collaborate with enterprise IT, data, and platform teams on cloud, networking, security, and compute capacity.## Technical Leadership Set engineering standards for the risk stack: code review, testing, documentation, and architectural direction. Mentor junior developers and raise the bar on delivery quality across the team.* Evaluate new technologies pragmatically and lead their adoption where they earn their keep.QualificationsSoftware Engineering (Primary) 5+ years building and operating production systems, with deep expertise in Python and at least experience in one systems language Strong grounding in distributed systems, concurrency, service design, and API design; you have owned systems in production, not just written code for them. Solid engineering discipline: automated testing, code review, CI/CD, observability, and infrastructure as code. Comfortable with performance work - profiling, benchmarking, and reasoning about latency and throughput rather than guessing.## Data and Infrastructure Proficiency with SQL and analytical or columnar stores Experience with streaming and messaging systems (Kafka, Redis, or equivalent) and workflow orchestration (Airflow, Dagster, or in-house schedulers). Hands-on experience with containers, Kubernetes, and at least one major cloud platform, alongside grid or distributed compute frameworks. Track record handling large-scale data volumes where correctness and timeliness both matter.## Domain Knowledge Experience at a hedge fund, asset manager, investment bank, or similar institution, ideally supporting risk, valuation, or front-office systems. Working familiarity with multi-asset instruments and derivatives, and with how risk is measured and monitored in practice - VaR, stress testing, sensitivities, limits, margin, and financing.* You do not need to derive the models, but you should be able to read them, reason about their inputs and outputs, and spot when a number looks wrong.## Education* BS/MS in Computer Science, Engineering, Mathematics, Physics, or a related quantitative field. An advanced degree is welcome but strong engineering experience matters more.Soft Skills Pragmatic problem solver with high standards for correctness and attention to detail under time pressure. Clear communicator, able to work directly with risk managers and traders and translate between business need and technical design.* Self-motivated, proactive, and comfortable owning systems in a demanding, fast-moving environment.Why Join Us* Ownership: Take end-to-end responsibility for platforms the firm relies on every trading day.* Proximity to the Business: Sit with risk managers and portfolio managers; see the impact of your work immediately.* Engineering Depth: Hard problems in latency, scale, and correctness, on modern infrastructure with real budget behind it.* Global Exposure: Operate within a world-class organization spanning multiple regions, asset classes, and markets.* Career Development: Join a firm that values expertise, initiative, and innovation, with opportunities for growth and leadership.Location: LondonCompensation:Jain Global offers a total compensation package which includes a base salary, discretionary bonus, and comprehensive benefits. The estimated base salary range for this position is £150,000- £170,000 which is specific to London and may change in the future. When finalizing an offer, we take into consideration an individual's experience level and the qualifications they bring to the role to formulate a competitive total compensation package.We are an Equal Opportunity EmployerAs an employer, we believe every individual brings with them unique diversity of thought and perspectives to meaningfully enrich perspectives of Jain Global teams to drive competitive performance. We believe an inclusive environment can yield exceptional contributions.We are a purpose-built global investment firm where every business is integral, and every role is positioned to make an impact. In a collaborative, intellectually rigorous environment, we invest in our people to build enduring careers and win together. #J-18808-Ljbffr

Reporting to: Associate Commercial Director Dept/Pillar: ICT Hours: 37 Grade/Salary: £69,011 Contract Type: Permanent Vetting Level: NPPV 3 &SC Role overview As a Senior Commercial Lead, you will play an integral role within the BlueLight Commercial team, shaping the commercial strategies, procurements and supplier relationships that enable police forces to access the technology, services and capabilities they need to protect communities and respond effectively to emerging challenges. Working closely with the Associate Commercial Director, you will lead complex technology and digital commercial activities across the full commercial lifecycle, from strategy development and market engagement through to procurement, contract award and ongoing supplier management. You will develop and implement commercial strategies that align with organisational objectives, while acting as a trusted adviser to senior stakeholders across policing and partner organisations. The role requires strong commercial judgement, negotiation and influencing skills to secure optimal outcomes and ensure services deliver value for money while meeting operational requirements. You will be responsible for identifying and managing commercial, operational and delivery risks, driving innovation and continuous improvement, and engaging with the market to identify new opportunities and solutions that support the future needs of policing. As a senior member of the commercial team, you will help develop commercial capability across the organisation through coaching, mentoring and supporting colleagues. You will also represent the commercial function at senior governance boards, stakeholder forums and industry engagements, building strong relationships that help deliver successful commercial and operational outcomes. This role is as much about personal qualities as it is about commercial expertise. We are looking for someone who can influence and collaborate effectively, build credibility quickly and drive positive change across a complex stakeholder landscape. You will be a trusted commercial adviser, capable of establishing productive relationships with suppliers, policing organisations, Heads of Service, the College of Policing and commercial professionals across the sector. Above all, you will bring the energy, leadership and strategic thinking needed to help shape technology-enabled solutions that support modern policing and deliver lasting public value. Despite being a remote company we seek flexibility as some travel to attend work on sites will be required. You will be a key member of the wider commercial team, contributing to BlueLight Commercial's high-performing culture and commitment to delivering commercial excellence that makes a tangible difference across policing. Working at the heart of complex technology and digital programmes, you will help shape the commercial solutions, supplier relationships and market strategies that enable police forces to access innovative, resilient and cost-effective technology services. As a senior commercial professional, you will work closely with policing stakeholders, suppliers and partners to develop procurement approaches, lead strategic sourcing activities and manage critical supplier relationships. Providing expert commercial advice across the full commercial lifecycle, you will support informed decision-making on major technology investments, digital transformation initiatives and nationally significant programmes. Building on existing commercial arrangements and market knowledge, you will identify opportunities to improve performance, manage risk, drive innovation and maximise value for money. Your work will directly influence the technology and services that support modern policing, ensuring public funds are used effectively while delivering wider social value and sustainability benefits. This is an opportunity to work on complex and visible programmes that support police forces across the UK. We are a fully remote and agile organisation, offering the flexibility to work from anywhere while remaining part of a collaborative, supportive and ambitious team. Although remote, we place real value on teamwork, professional development and shared success. If you are an experienced commercial leader with a strong background in technology, digital procurement or strategic supplier management and are looking for an opportunity to shape national commercial solutions that make a genuine difference to policing and the communities it serves, we'd love to hear from you. You'll join an organisation that values professional development, encourages new ideas and provides opportunities to build experience, expand your influence and grow and develop your career through meaningful and impactful work. Support the development and implementation of pillar, category and sourcing strategies aligned to organisational objectives. Lead complex commercial projects and national procurement activity across the full commercial lifecycle. Contribute to strategic planning activities and the delivery of grant and business objectives where required. Build and maintain effective relationships with internal and external stakeholders, including Home Office, police forces, national bodies and suppliers. Act as a trusted commercial adviser to stakeholders, providing clear recommendations and evidence-based decision-making support. Lead supplier negotiations and performance discussions to maximise commercial outcomes and value. Monitor market trends, supplier performance and emerging risks to support commercial decision-making. Coach and mentor Commercial Officers, supporting development of commercial capability across the team. Monitor and manage budgets, commercial expenditure and financial performance within areas of responsibility. Identify and implement opportunities for process improvement, innovation and efficiency. Act as deputy to the Associate Commercial Director where required, representing the function in meetings, forums and stakeholder engagements. Undertaking any other work as directed by your line manager in connection with your job as may be requested CIPS qualified to Level 6 and/or a minimum of 4 years’ experience within a commercial environment i.e. commissioning, procurement, contract manager. Government Commercial Function (GCF) accreditation to Commercial Lead level or willingness to work towards attainment. Evidence of continued professional development within commercial, procurement or contract management disciplines. Previous experience pertinent to the role, e.g. working within the public sector and a working knowledge of Public Procurement regulations, Equality Act 2010 and Public Services (Social Value) Act 2012. Experience leading complex procurement and commercial activities through the full commercial lifecycle. Experience developing and implementing category, sourcing or contract management strategies. Experience delivering measurable commercial benefits, efficiencies or savings. Experience managing supplier performance and commercial risk. Experience working with senior stakeholders and influencing strategic decision-making. Excellent interpersonal & communication skills with the ability to influence in a collaborative manner. Demonstrable relationship management skills, creating trusted relationships with partners and stakeholders. Strong commercial judgement with the ability to balance value, risk and operational requirements. Strong negotiation and influencing skills. Highly numerate and analytical, able to recognise financial challenges and escalont accordingly. Ability to lead multiple complex projects simultaneously and deliver results through others. Ability to identify opportunities for innovation and continuous improvement. Resilient, proven ability to successfully lead multiple projects across categories that on occasion have competing timelines. Commercially astute, with strong awareness of risk, value and organisational priorities. Results focused with a proactive approach to problem solving. Excellent commercial and financial acumen. Committed to professional development. Collaborative and influential, building strong relationships across diverse stakeholder groups. Adaptable and resilient in a fast-paced and evolving commercial environment. Our values guide our behaviour. They inform how we act, the decisions we make and how we collaborate with each other and the organisations we work with. They were shaped by our Teams purposefully designed to ‘inter-connect’. They remind us of ‘how to be’ in all we do and strive to achieve as a diverse and agile company. Be the best Be responsible Be a team Be open Be the difference We foster a work environment that is inclusive as well as diverse, where our people can be themselves. We value every idea and perspective towards helping us to evolve and innovate. Salary£69,011 p.a. Quality equipment for successful remote working, laptop, mobile phone, monitor, chair & desk and a Welcome ‘kit box’ 12% employer pension contribution Support for your development for your Role and futurecareer development (a framework to achieve this) Pension salary sacrifice scheme Life insurance 4 x salary 28 days annual leave (rising on service) Birthday Leave (1 x extra day per year to be used in birthday month) Paid bank holiday leave Occupational sick pay Wellness – free vouchers for eye test and flu jab Employee Assistance Programme for health and wellbeing 1 x annual professional subscription Learning Management System – access to free training & e-learning (more than 80,000 learning resources) CLOSING DATE: 8th November 2026 POTENTIAL INTERVIEWS: 20th & 23rd November 2026 The successful applicant will be subject to pre-employment checks including medical screening and vetting (carried out externally NPPV3* ) due to the nature of our business this is important. As standard you will need to satisfy: Employment eligibility check (right to work in the UK) Residency qualification (meaning you must have a 5 year 'checkable history' in the UK, ideally you have been and you are a resident in England or Wales for the last 5 years). Employment references (last 3 years or educational / personal reference where applicable) *NPPV3: Vetting process | Warwickshire Police This level of vetting grants the applicant to have unsupervised, unrestricted access to police premises and systems and could include those working in areas where the police roles have been identified as designated posts. NPPV3 allows access to classified police material or information up to SECRET and occasional access to TOP SECRET Clearance at SC level, sits alongside NPPV3 allows applicants access to a higher level of secure information and systems. #J-18808-Ljbffr

About 9fin 9fin is the AI platform powering global debt markets — the world’s largest asset class at over $145 trillion. Debt markets are vast, global, and mission-critical, yet still run on fragmented data, PDFs, and manual workflows. 9fin replaces this broken infrastructure with a single platform that centralises proprietary credit data, deep analysis, and high-value workflows across global markets. Today, 9fin powers teams at 300+ blue-chip institutions worldwide, including global banks, asset managers, private equity firms, law firms, and advisors. The business is scaling at exceptional speed, with rapid expansion in the US and best-in-class retention driven by deep workflow adoption. We’re at a defining inflection point. With proven product-market fit and strong, global market pull, 9fin is accelerating toward becoming the category-defining platform for debt markets worldwide. We’re looking for a Head of Strategic Accounts, EMEA to lead the top tier of our commercial organisation — the largest, most complex accounts driving 9fin’s next phase of growth. Strategics is our top segment: a targeted book of our largest ARR accounts across the global banks, top-tier law firms, multi-strategy hedge funds, asset managers, and private equity firms who set the standard for how credit intelligence is bought and used. You’ll build and lead a team of ~5–6 senior relationship managers in London, each owning a small portfolio of strategic accounts in a hybrid Account Management and Enterprise Sales role. You’ll partner closely with our Head of Strategic Accounts, EMEA to run a globally coordinated segment and work with senior Customer Success partners at the account level. This is a builder role for a leader who has personally carried a large number, sold enterprise-scale deals into financial services, and knows how to raise the bar on rigour, presence, and multi-year deal execution. This role requires 3 days in our London office. Every day is different, but here’s an example of the kind of things you’ll work on: Lead the EMEA Strategics team to consistent, forecastable delivery quarter over quarter across a book of $13M+ ARR accounts. Coach and manage a team of ~5–6 Strategic Account Managers covering our most important banks, asset managers, hedge funds, private equity firms, and law firms in EMEA. Drive multi-year deal execution, lock in early renewals, and structure enterprise agreements that grow durably over time. Coach the team through complex commercial motions — MSAs, procurement, legal review, and executive alignment at the MD, Partner, PM, Head of Desk, and C-suite level. Run weekly segment reviews focused on deals moved, deals at risk, pipeline health, and account-level path-to-close plans. Set the operating cadence for the segment. Enforce our 3-day office minimum, and drive territory planning, account mapping, and a shared deal methodology across the team. Partner with the EMEA Head of Strategic Accounts to build geographic reciprocity, with EMEA AMs backing up EMEA coverage on global accounts, and vice versa. Work in a “two-in-the-box” model with senior CSMs (product and usage) and Sales Engineering (pre-sales), and partner across Enablement, Rev Ops, Marketing, and Product to remove barriers to growth. Be the senior voice of our strategic clients into Product and Engineering — translating segment-level themes across credit, leveraged finance, restructuring, distressed, and private credit into a clear point of view on the roadmap. Represent 9fin externally with the C-suite — at client offsites, executive briefings, industry conferences, and roundtables — and become a recognised name in EMEA debt markets. Build the operating system for the Strategics segment — deal reviews and path‑to‑close proposals … `` This role will be a great fit if you: Have 12+ years of enterprise B2B sales experience, including 4+ years leading strategic or enterprise sales teams selling into financial services (banks, asset managers, hedge funds, PE firms), law firms, or a mix. Have personally carried and consistently exceeded a large individual quota on multi-million-dollar strategic accounts, and can point to specific accounts you’ve grown from $X to $Y and explain exactly how. Bring a consultative approach to selling and want to become a strategic partner to our clients Have deep familiarity with capital markets, credit, or the debt markets ecosystem across credit, leveraged finance, restructuring, distressed, and private credit — you can hold your own with a restructuring lawyer, a leveraged finance banker, or a credit PM. Have led teams through multi-year deal execution and understand what it takes to secure meaningful year-over-year uplifts, early renewals, and complex enterprise agreements. Can coach reps through complex procurement, MSA negotiation, legal review, and executive alignment at the MD, Partner, PM, Head of Desk, and C-suite level. Bring C-suite presence and cross‑organisational credibility. You show up sharp, prepared, and trusted by both your team and your customers. Are a proactive coach, not a reactive manager. You share process, mentor your reps, and help them plan deals in advance rather than reacting to slipped forecasts. Have run a disciplined operating cadence — weekly deal reviews, forecast rigour, territory and account planning, and a shared deal methodology across the team. Are commercially sharp and operationally rigorous, and can be a credible senior voice of your team’s clients into Product and Engineering. Build trust across a matrixed commercial organisation and can partner effectively with Customer Success, Sales Engineering, Enablement, Rev Ops, Marketing, and Product. Set a high bar and lead through presence and standards rather than fear. You drive accountability without burning your team out. Thrive in ambitious, fast-moving environments where expectations are high, opportunities are abundant, and no two days look the same. We’re a scaling start up, and we enjoy sharing our success, when the company succeeds, we always reinvest that in our people. We also offer huge amounts of responsibility, an abundance of opportunity for growth and a platform to truly excel. Financial & Insurance Competitive Salary (our salary bands are benchmarked at the top end of the market) Equity options Pension (your minimum contributions are 4% with 9fin matching up to 7%) Private Medical Insurance Paid sick leave with Income Protection for long periods of illness Group Life Assurance Season Ticket Loan & Cycle to Work schemes Time off 25 holiday days per year Local public holidays (with the ability to exchange them for alternative days) Work abroad for up to 3 months a year 1 month paid sabbatical after 5 years of service Enhanced parental leave & flexible working arrangements available Growth & Culture Professional learning and development budget Quarterly team socials Summer and Winter company social events Hybrid Policy 9fin is a hybrid company, and the office is a regular part of how we work. From January 2027, all employees will work from their designated 9fin office on Tuesdays and Wednesdays. Some teams may be asked to be in the office more often, where the nature of their work calls for it. For the rest of the week, you may work from wherever works best for you and your team. Your Talent Partner will share hybrid working details for this role. 9fin is an equal opportunities employer At 9fin we are dedicated to building and promoting a fair and inclusive workplace where everyone can reach their full potential and truly belong. We recognize that building diverse teams enables a more creative and productive environment. If you’re excited about this role but your experience doesn’t perfectly align with the job description, we encourage you to apply anyway. You might just be who we’re looking for — either for this role, or perhaps another. #J-18808-Ljbffr

Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world’s major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 3,000 employees across Europe, Asia and the Americas. For more information visit Vacancy Number: VN3168 Marex has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics. The Technology Department delivers differentiation, scalability and security for the business. Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile ‘streams’ aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design. The Information Security team reports to the CISO and is responsible for protecting Marex data and assets, as well as providing security advice. The team is relatively small; therefore, its members have a chance to experience various areas of security. The Security Engineer will work within the Cyber Security team, reporting to the Cyber Security Manager, and will be responsible for engineering, administering, and continually improving security capabilities across the Marex Group, with a primary focus on Identity Protection, Privileged Access Management, and associated access control environments. The role will support the secure management of privileged accounts, access workflows, credential rotation, platform onboarding, incident response, control monitoring, and operational governance relating to privileged access. In addition, the role will contribute to broader identity security capabilities, including secrets management, certificate and PKI-related controls, and the improvement of identity-related security processes. Beyond its core identity and PAM responsibilities, the role will support wider cyber security engineering activities, including security platform operations, automation, tooling enhancements, threat detection improvements, and response to security incidents as business and security priorities evolve. • Engineer security products to be production ready., • Configure security toolset and controls to identify anomalies, potential incidents, network intrusions, and malware events, etc., ensuring confidentiality, integrity, and availability of Marex’s critical systems, • Find gaps in architecture, define objective and areas of improvement, engineer products to fit the gaps for an effective Threat detection and response., • Developing and documenting cyber security standards and procedures, • Collaborates with technology teams for incident handling, patching disciplines, and system hardening frameworks, • Collaborates with the Information Technology team on deployment, operation, and continual improvements of security solutions, • Automation of tasks and creation of analytical tools, • Keeping up to date with security news and trends, • Threat Intelligence and Hunting, • Responding and investigating security incidents and exceptions, • Providing relevant KPI and KRI metrics., • Ensuring compliance with the company’s regulatory requirements under the FCA, NFA, AMF, AFM, MAS., • Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with., • Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values., • At all times complying with the FCA’s Code of Conduct, • To ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility, • To report any breaches of policy to Compliance and/ or your supervisor as required, • To elevate risk events immediately, • To provide input to risk management processes, as required., • A minimum of 5 years’ experience in Information Security., • Comprehensive knowledge of identity security and access control technologies, including Entra ID, Identity Protection, Privileged Access Management, Secrets Management, Key Management, PKI, and Certificate Management., • Strong hands‑on experience administering and supporting Privileged Access Management solution (tools such as CyberArk or equivalent), including account onboarding, safes, platforms, policies, credential rotation, session management, access workflows, operational troubleshooting, and control monitoring., • Strong hands‑on experience with Windows, Linux, cloud platforms, databases, directory services, and service accounts from an identity security perspective., • Experience around Secrets & Key management tools such as Hashicorp vault or Conjour or equivalent., • Strong experience around PKI management tools such as Venafi or Digicert or equivalent., • Experience with Identity & privileged access governance, least privilege, break‑glass processes, access reviews, privileged account lifecycle management, and audit evidence production., • Experience producing operational metrics, control reporting, and audit evidence for identity - PAM, Secrets Management controls., • Knowledge of security processes such as vulnerability management, penetration testing, incident response, and security control assurance., • Knowledge of security standards and frameworks such as CIS and NIST., • Experience supporting or improving security platforms, automation, tooling integrations, detection capabilities, or operational security processes., • Excellent communication skills, with the ability to engage effectively with technical teams, control owners, auditors, and wider business stakeholders. Candidates with less than 5 years’ experience will still be considered • A collaborative team player, approachable, self-efficient and influences a positive work environment, • Demonstrates curiosity, • Resilient in a challenging, fast-paced environment, • Ability to take a high level of responsibility in a fast pace and high-volume environment, • Excels at building relationships, networking and influencing others, • Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness You must: • Act with integrity, • Act with due skill, care and diligence, • Be open and cooperative with the FCA, the PRA and other regulators, • Pay due regard to the interests of customers and treat them fairly, • Observe proper standard of market conduct, • Act to deliver good outcomes for retail customers Be collaborative - by working together across the organisation, we foster teamwork, can better respond to challenges and successfully deliver for our clients Act with integrity - we pride ourselves on our honesty and high ethical standards. We apply these values when working with all our clients, colleagues and other stakeholders Be adaptable and entrepreneurial - we embrace change as markets evolve to constantly increase our efficiency and create innovative solutions for our clients. We are interested in the world around us and inquisitive about understanding the challenges and opportunities our clients face. Be respectful - how we treat each other, and our clients says everything about who we are. We always act respectfully and treat people fairly in everything we do. Nurture talent - we aim to grow our own talent and make Marex the place ambitious, hardworking and talented people choose to build their career. This means giving and taking stretch opportunities, taking risks, and committing to career development and support - for ourselves, and our teams. Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company. We welcome applications from candidates returning to the workforce. Also, Marex is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process. If you would like to receive any information in a different way or would like us to do anything differently to help you, please include it in your application. #J-18808-Ljbffr

Select how often (in days) to receive an alert: This position will be posted for a minimum of five calendar days internally. All internal applicants are required to inform your current supervisor/manager prior to applying. Internal applicants are required to be in "good standing" in your current role, which is defined as a performance rating of “met all objectives” or higher. You cannot be on a current performance improvement plan or written warning for any reason and must have been in your current role for a minimum of 6 months, unless otherwise approved for an early transfer by your current leader and the People Department. • Work closely with the JHI business users, team and IT product owners to develop business solutions and add business value through software solutions., • Collaborate with Architects and Tech Leads, ensuring that all solutions fit well within the strategic architectural vision., • Deliver and support production services across the Trading estate. Writing the code, the tests, the infrastructure and the pipeline changes that take a piece of work from a Jira ticket to a running service used by traders and portfolio managers. You will work within an established architecture and quality bar rather than defining it, and will grow into ownership of individual components, • Work in an agile team, contributing to team velocity, ideation and success!, • Assist in mentoring junior staff where appropriate, promoting a positive company culture., • Opportunity to grow your skills base, being included in forward thinking R&D and innovation toward JHIs goals., • Work within a progressive company committed to DEI goals., • Carry out other appropriate duties as assigned, • Hybrid working and reasonable accommodations, • Paid volunteer time to step away from your desk and into the community, • Support to grow through professional development courses, tuition/qualification reimbursement and more, • All-inclusive approach to Diversity, Equity and Inclusion, • Maternal/paternal leave benefits and family services, • Complimentary subscription to Headspace – the mindfulness app, • Corporate membership to Wellhub and other health and well-being benefits, • All employee events, • Lunch allowance for use within subsidized onsite canteen (UK Only), • Deliver features and fixes end to end: C# service code, Angular UI where relevant, Terraform, pipeline configuration and deployment through to production., • Build and maintain integrations with vendor trading platforms (Charles River, Aladdin, Bloomberg and others) via REST APIs, event subscriptions and batch file feeds., • Work within the ports-and-adapters structure — keeping domain logic free of vendor and infrastructure concerns and confining external dependencies to adapters., • Write unit and integration tests sufficient to meet the enforced coverage gates and treat analyzer findings as defects rather than noise., • Author and maintain Snowflake and SQL Server migration scripts following the established versioned/repeatable conventions., • Support the services you build investigate production issues using Application Insights and Dynatrace, participate in the support rota, and carry out root-cause fixes., • Review colleagues' pull requests constructively and respond to review of your own., • Keep change traceable — accurate Jira references and correct ServiceNow change records for production releases., • Contribute to incremental modernisation of legacy components as functionality is migrated onto the current platform., • Around 2–6 years of commercial software engineering, with strong C# and .NET (.NET 6/8 or equivalent recent experience)., • Solid ASP.NET Core: dependency injection, configuration, middleware, authentication, and correct use ofasync/await., • Competent SQL — able to write and tune queries, and to reason about data models., • Genuine testing discipline: unit testing and mocking as a normal part of writing code, not an afterthought., • Practical Git and CI/CD experience; comfortable with branching, pull requests and automated build and release pipelines., • Working knowledge of a major public cloud, ideally Azure., • Able to read unfamiliar code and work safely in a large existing codebase., • Clear written and verbal communication with non-technical colleagues ., • Azure Functions (isolated worker), Service Bus or Event Grid, Key Vault., • Angular and TypeScript, particularly with ag-Grid or PrimeNG., • Terraform or another infrastructure-as-code tool., • Snowflake, or cloud data warehousing generally., • Financial services background, especially asset management, trading or capital markets., • Exposure to any of Charles River, Aladdin or Bloomberg., • No, • Regular training, • Continuing education courses At a minimum the role will require you to: • Place the interest of Janus Henderson’s Clients first, act in accordance with TCF (Treating Customers Fairly) principles, • Understand and follow laws and regulations applicable for your role, seeking the help of your supervising manager or Compliance if additional guidance is required, • Understand and abide by all Janus Henderson policies applicable to your role, and seek support/guidance of the policy owner guidance when required, • You are ultimately accountable for your actions and responsible for seeking further information on any or all of the above as necessary. Ongoing competence in the role to be assessed, in line with applicable regulatory requirements At Janus Henderson Investors we’re committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Don’t worry if you don’t think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can’t accommodate every flexible working request we’re happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at . We are an equal opportunity / affirmative action employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Position may be eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on Company profits. Individual bonuses are determined based on Company, department, team and individual performance. Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes; competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits. To learn more about our offerings please visit the Why Join Us section on the career page here . Janus Henderson Investors is an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks. Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee’s job functions (as determined by Janus Henderson at its sole discretion). You should be willing to adhere to the provisions of our Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants’ past political contributions or activity may impact applicants’ eligibility for this position. You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role. #J-18808-Ljbffr

Bromcom Computers Plc is the UK's fastest-growing cloud-native school Management Information System (MIS) provider, serving thousands of schools across three UK countries. The DevOps Team Manager leads a team of 3-4 engineers and is accountable for the reliable, secure and controlled operation of Bromcom's Azure-first SaaS platform. This is a hands-on DevOps engineering leadership role with an expected balance of 70% hands‑on DevOps engineering and 30% people and team management. The manager works closely with the engineers, contributes directly to delivery and operations, and owns completion and ongoing maintenance of the agreed DevOps operational control improvements. The role requires a credible engineering background. The successful candidate is expected to work directly across Azure platform engineering, CI/CD, Bicep/ARM, automation, incident response and operational controls, while leading the team and setting standards. They must be able to challenge technical decisions, understand operational risk and failure modes, and ensure agreed processes are implemented, followed, evidenced and continually improved. A control is not complete simply because a policy or tool exists; it must work consistently in practice. Lead, line-manage and develop a team of 3-4 DevOps engineers, including at least one senior engineer; own recruitment, onboarding, objectives, appraisals and performance management. Set clear role boundaries, decision rights and escalation routes; ensure high-risk activities are performed or approved only by people with the required competence and authority. Own team capacity, priorities and the out-of-hours on-call rota. The manager is expected to take a fair share of scheduled rota cover alongside the engineers and respond to production incidents and urgent operational issues during that cover, including evenings, weekends and bank holidays where required. Ensure rota coverage, handovers, escalation routes and recovery time are planned and sustainable, while protecting time for reliability, control improvement, technical debt, training and documentation. Build an accountable coaching culture in which engineers raise risk early, follow agreed standards, maintain evidence and learn from incidents and control failures. Provide hands‑on engineering leadership for Bromcom's Azure-hosted, multi‑tenant SaaS platform. Work closely with engineers to design, build, review, troubleshoot and improve platform services, pipelines, Infrastructure-as-Code, automation and operational tooling. The manager remains accountable for technical quality while enabling engineers to own their work. Set and maintain engineering standards for Azure architecture, Azure DevOps, Bicep/ARM, deployment patterns, observability, resilience, security and operational support. Challenge designs and changes using risk, maintainability, failure‑mode, rollback and supportability thinking; involve senior engineers and technical leadership where specialist authority is required. Own platform SLAs/SLOs, service health, major‑incident command, root‑cause analysis, disaster recovery, business continuity testing and continuous service improvement. Take day‑to‑day ownership within the DevOps team for implementing the agreed operational control improvement plan, driving actions to completion and then maintaining the controls as part of normal team operation. Implement and enforce an end‑to‑end change lifecycle covering request, design, risk assessment, peer or senior review, testing, approval, implementation, post‑change verification and formal closure. Ensure policies, standard operating procedures, runbooks, RACI and ownership arrangements, approval thresholds and evidence requirements remain current, practical and aligned across Azure DevOps, SysAid and other operational systems. Ensure production and customer‑impacting changes, including emergency changes and customer‑specific change notices, have proportionate risk classification, segregation of duties, pre‑production evidence, approval, rollback plans and traceable outcomes. Maintain audit‑ready evidence for changes, deployments, access, incidents, disaster‑recovery tests, vulnerabilities, exceptions and corrective actions, aligned with Bromcom's security, quality, service‑management, UK GDPR and customer obligations. Confirm controls are operating effectively, not simply documented or configured. Track exceptions, overdue actions and repeat failures to closure, with clear corrective actions and independent assurance where required. Provide weekly control reporting and escalate material risk, blocked actions or insufficient capacity promptly. Work with QA, Compliance, Security and technical leads to translate procedural controls into automated technical gates where practical. Work directly with engineers to design, build, review and continually improve Azure DevOps CI/CD pipelines and Bicep/ARM Infrastructure-as-Code, including automated approvals, testing, security checks, evidence capture and post‑deployment verification. Reduce manual toil and unsafe variation through automation, reusable platform patterns and clear service ownership; ensure manual exceptions are visible, justified, time‑bound and reviewed. Set the strategy and guardrails for AI‑assisted and agentic DevOps delivery across CI/CD, Infrastructure-as-Code generation, incident triage, log analysis, runbook automation and documentation. Use and govern AI engineering tools such as Claude, GitHub Copilot or Codex, with clear quality, security, data‑protection and human accountability controls. Apply them practically to increase delivery speed, quality and reliability, while ensuring an engineer remains accountable for every output and change. Own platform identity, privileged‑access and secrets‑management controls, including Entra ID, Key Vault, OAuth, certificate automation, WAF and network security across VNets, App Gateway, S2S VPN and DNS. Ensure access follows least‑privilege principles, is reviewed regularly and is supported by effective joiner‑mover‑leaver, break‑glass and segregation‑of‑duties controls. Own observability standards across Azure Monitor and Grafana, security and vulnerability follow‑up, and cloud cost and FinOps accountability for the Azure estate. Act as the accountable management and technical escalation point across Software Engineering, CloudOps, IT and Security, QA and Compliance, and external partners, working with senior engineers on design‑authority decisions. Provide concise, conclusions‑first reporting to the CTO and Executive Team on service health, delivery, control effectiveness, risks, exceptions and improvement progress. Contribute to Bromcom's software delivery transformation programme and align the DevOps operating model and controls with AIDP and wider software‑engineering standards. Proven line‑management experience leading a DevOps, CloudOps or platform team, with accountability for recruitment, objectives, appraisals, development and performance management. Current hands‑on experience in DevOps, cloud or platform engineering, with the ability to contribute directly to architecture, Azure platform work, pipelines, Bicep/ARM Infrastructure-as-Code, automation, troubleshooting, security and resilience. Candidates should expect approximately 70% of the role to involve hands‑on engineering delivery. Evidence of implementing and maintaining operational controls, processes and procedures in a DevOps or CloudOps environment, including ownership of improvement actions, exceptions, corrective actions and audit evidence. Practical command of end‑to‑end change and release governance, including risk classification, peer or senior review, testing, approvals, segregation of duties, rollback, emergency change, post‑change verification and closure. Deep Azure platform expertise across Entra ID, App Services, Key Vault, App Gateway, VNets, Azure SQL or MySQL, WAF and DNS. Strong CI/CD and Infrastructure-as-Code knowledge across Azure DevOps pipelines and Bicep/ARM for Windows and Linux workloads, with the ability to govern standards and technical gates. A track record of operating production, multi‑tenant SaaS at scale, including SLA/SLO ownership, major‑incident command, root‑cause analysis, disaster recovery and service improvement. Willingness and ability to participate personally in the out‑of‑hours on‑call rota, including scheduled evening, weekend and bank‑holiday cover where required. Experience working with security, compliance and audit teams in a regulated or data‑sensitive environment, with the ability to turn policies into workable controls and demonstrate that they operate effectively. Demonstrable practical use of Claude, GitHub Copilot or Codex as engineering delivery tools, with sound governance, secure use and accountable human review. Clear senior‑level communication and reporting, with the discipline to assign owners, manage risks and dependencies, challenge weak evidence and pursue actions through to verified closure. Experience leading an operational‑control improvement or remediation programme in an ISO 27001 or similarly controlled environment. Containerisation and orchestration experience across AKS or Kubernetes and Docker for multi‑tenant workloads. Knowledge of ITIL or service‑management controls and practical use of service desk or work‑management platforms such as SysAid. Experience in education, public sector, health, finance or another data‑sensitive sector, including familiarity with UK GDPR and customer‑specific change controls. Relevant certification, such as Azure Solutions Architect Expert or DevOps Engineer Expert. #J-18808-Ljbffr

Are you ready to take your transport career to the next level? We're looking for a high-energy, ambitious Transport Account Manager to take ownership of a key client relationship within a fast-paced and commercially driven transport environment. This isn't a traditional account management role. We need someone who understands transport from the inside out - someone who knows the pressures of planning, operations, service delivery and customer expectations, but who also has the personality and drive to build exceptional client relationships. You'll be the person the customer trusts to get things done. What will you be doing? You'll take ownership of a key strategic account, becoming a trusted partner to the client and the link between their expectations and the operational teams delivering the service. You'll be responsible for: · Building a strong, credible and trusted relationship with the customer. · Understanding their operation, challenges, priorities and future requirements. · Working closely with transport planning and operational teams to deliver outstanding service. · Taking ownership when things go wrong - finding solutions rather than finding excuses. · Anticipating issues and acting before they become problems. · Monitoring performance and driving improvements across the account. · Managing KPIs, service levels and customer expectations. · Leading performance conversations and identifying opportunities to add greater value. · Challenging the status quo and looking for smarter, more effective ways of working. · Ensuring the customer feels listened to, supported and genuinely valued. · Ultimately, making the account successful. What are we looking for? Transport experience is essential. You could be coming from a transport planning, operations, logistics, customer service or existing account management background. What matters is that you understand how transport actually works and can combine that knowledge with exceptional customer service and relationship-building skills. We're looking for someone who can walk into a conversation with a customer and understand not just what they want, but why they want it - and what it will take operationally to deliver it. You'll need: · Proven experience within transport and logistics. · A strong understanding of transport operations and planning. · Exceptional customer service and communication skills. · Experience dealing directly with customers and key stakeholders. · Strong commercial awareness and a results-driven approach. · The confidence to influence, challenge and negotiate when required. · Excellent problem-solving skills. · The ability to stay calm and positive when the pressure is on. · A proactive approach - you see something that needs doing and you do it. And your personality? This is where you can really make your mark. We're looking for someone who is: Ambitious. You want to progress, develop and build a career. Dynamic. You bring energy, enthusiasm and ideas. Resilient. When things go wrong, you focus on fixing them. Proactive. You don't wait for problems to land on your desk. Goal-oriented. You're motivated by achievement and getting results. Flexible. You can adapt quickly when priorities change. Customer-focused. You genuinely care about the experience you deliver. Positive. You see challenges as opportunities rather than obstacles. What's in it for you? This is a role for someone who wants more. More responsibility. More exposure. More opportunity to influence. More opportunity to develop. You'll have the opportunity to manage a high-profile client relationship, broaden your commercial and leadership experience and develop skills that can take your career well beyond traditional transport operations. There are real opportunities for career progression and growth for someone who demonstrates the drive, capability and ambition to succeed. Salary & Benefits In recognition of the contribution you'll make, the package includes: · Basic salary of up to £35,000, depending on experience. · Company car or £7,000 car allowance, available following successful completion of the probationary period. · Performance-related bonus. · Annual salary review. · Group pension scheme. · Life assurance. Hours & Location The role is based at Aston, Birmingham, with working hours of Monday to Friday, 7:00am to 5:00pm. To ensure you have the right foundation and understanding of the operation, initial training will take place at the Tamworth site before you move into your permanent base at Aston. Ready to make your next move? If you're an experienced transport professional who has the operational knowledge, customer focus and ambition to make a real impact, we'd love to hear from you. This could be the opportunity that takes your transport career to the next level. Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business. TPBN1_UKTJ

Company Profile Total IT is an award-winning technology services and systems integration business founded in 2006, with offices in Bedford, London, and Dubai. We operate at the intersection of IT, cyber security, networks, and smart building technology, supporting some of the largest and most complex commercial buildings in the United Kingdom, alongside a growing portfolio of international clients. Our clients trust us to manage business-critical environments where accuracy, reliability, and professionalism matter. Role Overview The Project Delivery Engineer sits within our Project Management Office (PMO) and is the on-the-ground delivery engine for client projects, deployments, onboardings and onsite support. This is a hands-on, varied role designed for an engineer who enjoys mixing project delivery with direct client interaction. On any given week you might be building and staging devices for a new client onboarding, attending site to install a server cabinet, walking a new starter through their laptop, carrying out a wireless survey, supporting the Service Desk with remote hands at a client site, or representing Total IT at a kick-off meeting. The role blends project delivery, deployments, field service and customer experience — it is not a pure projects-only role, and we are not looking for somebody who wants one. Above all, this is a role for an engineer who takes pride in their workmanship and presentation. Every install we hand over should be tidy, neat and considered — the kind of job where the closing photo could go straight onto our website. Cable management, labelling, finish quality, comms room hygiene and overall presentation are not optional extras; they are part of Total IT’s culture and one of the reasons we win and retain premium clients. You will deliver a white-glove onboarding and installation experience for every client. Reporting to the PMO Officer, while working closely with the Service Desk Manager to support remote hands activities, client onboarding and site-based service delivery Key Responsibilities Project delivery and deployments Deliver installations to a consistently high standard of workmanship — neat cable management, considered cable routes, tidy patching, clean labelling and a professional finish on every job. Build, image, configure and stage end-user devices (desktops, laptops, tablets, printers, etc) ready for deployment. Deliver client and internal onsite installations: desk setups, monitors, docking stations, peripherals and printers — presented to the client as a polished, finished environment. Rack and stack network and server equipment to a high standard — front and rear cable management, structured patching, clear labelling, power and airflow considered, and a tidy power-up. Mount and provision wireless access points to design — straight, level, discreet, with cable runs hidden and access points sitting clean against the ceiling or wall. Where structured cabling termination, testing and certification is required, carry it out (or oversee a specialist) to a workmanship standard the team is proud to show off. Produce as-built documentation, asset records, photo evidence packs and client sign-off sheets at the end of every install. Photos must be presentable, well-lit and demonstrate the quality of the finished work. Conduct site surveys and readiness assessments prior to project execution, including coordination of WEEE disposal where required Support Project Managers and Project Coordinators with project planning to ensure realistic timelines are established and communicated to clients Effectively manage multiple priorities and tasks across concurrent projects Provide informed technical and delivery recommendations to support project success Support the creation of training documentation for both internal teams and client use Deliver all tasks to a high standard of workmanship and presentation, in line with Total IT expectations Maintain proactive communication with clients, ensuring they are consistently kept informed of progress, updates, and any changes throughout the project lifecycle Client onboarding Lead the technical onboarding experience for new clients, including workstation deployments, user setup, site surveys, asset validation, documentation gathering and end-user orientation. Act as a professional ambassador for Total IT throughout the onboarding process, ensuring clients experience a smooth and well-organised transition. Own end-user onboarding for client staff — build, configure and deliver the device, set up the user, walk them through their new kit, and make sure they leave the session confident with their device, peripherals, Microsoft 365 and core applications. Handle end-user offboarding — securely collect devices, wipe and reset between users, re-stage for redeployment, and update asset and configuration records in Halo PSA accordingly. Site surveys and pre-install Carry out detailed pre-install site surveys that fully capture site requirements: photographic evidence plotted onto floor plans, cable and containment routes agreed with the client, equipment locations fully specified and signed off, power and data points identified, access and H&S constraints recorded. Service Desk support and remote hands Provide remote hands and on-site troubleshooting for the Service Desk during incidents requiring physical presence — and leave the site tidier than you found it. Assist the Service Desk team with overflow, escalations and ad-hoc site visits as workload requires. Clean and tidy client comms rooms as part of every install or remote hands visit — remove redundant cabling and decommissioned kit, dress and re-route patch leads, re-label where needed, dispose of packaging and debris, and leave the room in better condition than you found it. Operations and documentation Tag, record and update assets in Halo PSA on every install, so the Service Desk inherits accurate configuration data. Also maintain MobiliseOS with asset details for documentation Protect the Total IT brand on every site visit — clean uniform, tidy van, tidy workspace, tidy install, tidy handover. Work flexibly across evenings and weekends where client installs require it. Service Desk Collaboration Work closely with the Service Desk Manager to ensure effective coordination of field support activities. Receive, prioritise and manage assigned tickets from the Service Desk in accordance with agreed SLAs. Provide regular status updates to the SDM on open incidents, requests, and site activities. Assist in identifying recurring issues and recommending permanent solutions or process improvements. Collaborate with the Service analysts to ensure a smooth handover, escalation, and resolution. Support in maintaining service quality standards and customer satisfaction targets. Customer Experience & Professionalism Act as a professional representative of Total IT on every client site. Build strong relationships with end users, facilities teams, site management, client stakeholders and 3 party contractors/service providers. Communicate clearly and confidently with both technical and non-technical users. Communicate proactively with clients, ensuring they are kept fully informed at all stages of project delivery. Ensure every client interaction leaves a positive impression of Total IT. Identify opportunities for service improvement and feed them back to the relevant Account Manager or Project Manager. Technical Skills Required End-user compute Windows 10 and 11 install, configure, troubleshoot. Microsoft 365 user setup, mailbox configuration, OneDrive/SharePoint provisioning. Intune-enrolled device deployment (basic). Hardware diagnostics across desktops, laptops, docking, monitors, peripherals and printers. Networking and infrastructure Rack and stack of switches, routers, firewalls and servers — cable management to a high standard, front and rear. Tidy patching, cable dressing and clear labelling in comms rooms and cabinets to Total IT standards. Confident with port mapping, patch lead management and basic continuity testing. Basic IP, DNS, DHCP and VLAN understanding sufficient to commission access layer kit to design. Wireless access point mounting, provisioning and signal verification — clean, level and discreet. Desirable Cat6/6A structured cabling termination experience is advantageous. Fluke or equivalent certifier testing is advantageous. Structured cabling install background. CCTV camera installation experience — mounting, aiming and cabling. Audio Visual Mount and commission meeting room displays, soundbars and conference cameras — level, centred and aesthetically considered. Deploy Microsoft Teams Rooms or Zoom Rooms to documented build standard. Cable management for AV behind screens, in floor boxes and through containment — no visible cables, no compromises on finish. Servers Rack, cable and power up physical servers with structured cabling and clear labelling. Carry out base OS install / hardware diagnostics; hand over to senior engineers for configuration. Not limited to these skills, happy to upskill themselves The Candidate You will be a hands-on, organised IT engineer with project delivery, deployment and field service experience, ideally gained in an MSP or systems integrator. You enjoy variety — you are equally comfortable racking a switch at 7am, walking a new starter through their laptop at 10am, and providing remote hands for the Service Desk in the afternoon. You take genuine pride in tidy workmanship — you are the kind of engineer who steps back at the end of a job, takes a photo, and is proud to send it to the team. We expect you to: Care about how the finished install looks, not just whether it works. Treat cable management, labelling and presentation as part of the job, not an afterthought. Enjoy direct client interaction — onboarding users, walking end users through their devices, and acting as a face of Total IT on site. Have a full UK driving licence and access to your own vehicle. Be willing to undergo DBS and BPSS clearance for client sites that require vetting. Be willing to work evenings and weekends where installs require it. Be comfortable working at client sites including occupied offices, landlord buildings and construction sites. Hold or be willing to obtain CSCS / ECS card, IPAF and PASMA certification (training will be supported). Understand and follow Health & Safety practice on site, including reading and signing RAMS. Be highly organised, punctual and presentable — you represent Total IT at every site visit. Communicate clearly with clients, project managers, account managers and the Service Desk. Be reliable, honest, and proactive. Produce and maintain accurate documentation on every install. Mentor cross department engineers when they shadow onsite installs, setting the workmanship standard from day one. Key Performance Indicators Quality of finished workmanship — every install signed off against a photo evidence pack the team is proud of. Successful completion of client onboarding projects within agreed timescales and quality standards. Comms room condition on exit — before/after photos demonstrating tidy patching, redundant kit removed, packaging cleared. On-time delivery against project plan (install completion vs scheduled date). First-time-right install rate (no return visits for snagging). Customer sign-off on every install before leaving site. Quality of site survey packs — photos plotted to floor plan, routes and equipment locations agreed and signed off before install. Quality of as-built documentation and asset records uploaded within 48 hours of install. Customer satisfaction scores (target consistent 5-star). End-user onboarding experience — new starters report confidence with their device and applications after handover. Timesheet completion and accuracy. Adherence to H&S, RAMS and site rules — zero recordable incidents. Company Benefits 30 days annual leave plus 1 day, 2 weeks either side of your birthday. Private healthcare including 24-hour GP access. Mental health and wellbeing programmes. Audio, optical and dental cover. Contributory pension scheme. A tailored professional and personal development plan including relevant training and industry certifications. High performance computers and tools provided. Friendly, supportive and professional working environment. Interview Process Stage 1: HR screening call (10–15 minutes) with the HR Manager. Stage 2: Interview with the PMO Officer, including a practical kit build / cabling exercise assessed on both function and finish. Stage 3: Final interview with the CEO. Final Stage: Offer letter and agreed start date — welcome to Total IT. Why work at Total IT A team survey described Total IT as having “great people” and “an atmosphere that makes you want to come into work each day.” Joining us in this role, you can expect to be trusted, supported, and given the opportunity to grow as the business expands. Pay: £34,000.00-£37,000.00 per year Benefits: Company events Private dental insurance Private medical insurance Referral programme Ability to commute/relocate: London EC3V: reliably commute or plan to relocate before starting work (required) Application question(s): Do you have the legal right to work in the UK? If applicable, please confirm your current visa type and expiry date, as we are unable to provide visa sponsorship at this time. As mentioned in the job description, this role may occasionally require work outside of standard business hours to support project delivery and customer requirements. Are you comfortable with this level of flexibility, including working outside of normal working hours when needed? Do you have experience working as a Project Delivery Engineer or in a closely related role? If yes, please confirm how many years of relevant experience you have? Experience: Project delivery engineering: 2 years (required) Language: * Fluent English (required) Work Location: In person

Doherty Associates is seeking a Senior Managed Services Manager to lead UK operations across Service Desk, field engineering and third-line escalation, aligning service design with business strategy. You will build a high-performing, customer-centered team, drive automation and continual improvement, and maintain governance in line with ISO27001/ISO9001 standards. The role requires senior leadership, strong stakeholder management and a proven track record in managed services delivery, #J-18808-Ljbffr

We are recruiting on behalf of our esteemed client, seeking an experienced and driven OCC Manager to join their team and take ownership of critical facility operations. This role is integral to ensuring the smooth and efficient functioning of essential systems, infrastructure, and operations. The OCC Manager will lead a team in a dynamic, fast-paced environment, making real-time decisions to uphold performance, safety, and client satisfaction. Job Openings OCC + Engineering Manager About the job OCC + Engineering Manager We are recruiting on behalf of our esteemed client, seeking an experienced and driven OCC Manager to join their team and take ownership of critical facility operations. This role is integral to ensuring the smooth and efficient functioning of essential systems, infrastructure, and operations. The OCC Manager will lead a team in a dynamic, fast-paced environment, making real-time decisions to uphold performance, safety, and client satisfaction. The OCC Manager will oversee all reactive and planned maintenance activities for mechanical, electrical (M&E) systems, building fabric, and infrastructure within a campus setting. The role includes monitoring critical Building Management Systems (BMS) alarms, managing incidents, and ensuring operational and risk management protocols are adhered to and continually enhanced. • Lead and manage the OCC team, ensuring adherence to policies, operational excellence, and compliance with safety standards., • Act as the primary point of contact for incidents, managing responses, risk assessments, and resolutions., • Provide 24/7 support alongside the OCC team, ensuring seamless shift transitions and coverage as part of a 2 person shift team plus standby role., • Oversee routine and reactive maintenance for all site systems, ensuring tasks meet agreed SLAs., • Conduct regular reviews of operational procedures, recommending improvements to enhance efficiency and safety., • Manage subcontractors, ensuring they comply with Standard Operating Procedures (SOPs), risk assessments, and site protocols., • Monitor and respond to alarms across BMS and EMS systems, assessing and escalating issues as necessary., • Ensure system connectivity and proactively resolve communication issues in monitored systems., • Analyse and report on key metrics, including Power Usage Effectiveness (PUE), to optimise operations., • Maintain open and effective communication with clients, service desk teams, and senior management, providing updates and ensuring expectations are met., • Produce detailed reports, including root cause analyses, monthly updates, and performance metrics., • Champion a culture of health and safety within the team, ensuring compliance with all QHSE policies., • Provide training and development opportunities to staff, ensuring they are competent and confident in their roles., • Significant experience in building services, facilities management, or data centre operations., • Recognised electrical or mechanical training, such as City & Guilds, • HV Authorised Person, • 18th Edition Wiring Regulations, • Proficiency in BMS, EMS, and CAFM systems (formal qualifications advantageous)., • Strong leadership skills to effectively manage, mentor, and inspire a technical team., • A proactive, detail-oriented mindset with excellent communication and organisational skills., • Commitment to health and safety, with NEBOSH or IOSH qualifications desirable., • IT proficiency, particularly with Microsoft Office applications. Or refer someone #J-18808-Ljbffr

Southwark Council is seeking an experienced ITSM Manager to lead service management across the organisation, aligning the service desk, resolver teams and product owners around common standards. The role focuses on incident, major incident, problem and change enablement, with responsibility for the ITSM platform and observability capability. The ideal candidate will have ITIL 4 Foundation or higher, extensive public-sector ITSM experience, strong leadership and stakeholder communication skills, #J-18808-Ljbffr

London | £75,000 to £85,000 plus benefits The Opportunity: An established facilities management business is looking to appoint a Head of Hard Services to take ownership of engineering operations across a diverse London property portfolio. This is a hands‑on leadership role for someone who combines strong technical knowledge with excellent people management skills, ensuring engineers are properly managed, sites remain compliant and customers receive the service they expect. The successful candidate will regularly visit sites, check standards and compliance, engage with engineers and customers, and ensure day to day operations run effectively. A key priority will be improving accountability, strengthening operational delivery and ensuring issues are identified and resolved promptly. Key Responsibilities: • Team Leadership: Lead, manage and develop the engineering team, setting clear expectations and ensuring accountability for performance and delivery., • Site Visits and Quality Assurance: Regularly visit sites to assess service standards, inspect work, check compliance and ensure buildings are operating effectively., • Statutory Compliance: Ensure planned and reactive maintenance is completed correctly, with appropriate records and evidence in place., • Customer Relationships: Build stronger customer relationships through regular site visits, proactive communication and effective resolution of operational issues., • Contractor Management: Monitor third party contractors, challenge poor performance and ensure contractual obligations and service standards are met., • Operational Delivery: Oversee engineering activities across the portfolio, prioritising workloads and ensuring maintenance issues are dealt with promptly., • Commercial Control: Monitor expenditure, review contractor costs and identify opportunities to improve efficiency and value for money., • Continuous Improvement: Introduce greater structure, consistency and accountability across the engineering function, improving team performance and customer satisfaction. About You: • You will be a technically credible engineering or hard services professional who enjoys leading people, being visible on site and taking responsibility for operational performance., • This opportunity could suit someone from a mid sized engineering or facilities management business, perhaps with approximately £30m to £40m turnover and an established engineering function, who is ready to take greater ownership and drive improvements., • Alternatively, you may currently be a Contract Manager within a larger facilities management organisation and be looking for a move that offers greater autonomy, visibility and influence., • Strong people management skills are essential. You will be comfortable setting standards, addressing underperformance, developing engineers and ensuring people are delivering what is expected of them. You will also bring: • Experience in hard services, building services engineering or technical facilities management., • Good knowledge of mechanical, electrical and HVAC systems, alongside statutory compliance requirements., • Experience managing engineers, contractors and maintenance programmes across multiple sites., • A practical, hands on approach and a willingness to spend time on site rather than manage purely from behind a desk., • Strong customer facing skills and the confidence to challenge poor performance where necessary., • Commercial awareness and the ability to balance costs, service standards and contractual obligations., • A full UK driving licence. Why Consider This Role? For someone currently working within a larger organisation, this is an opportunity to become a bigger fish in a smaller pond, with greater ownership, closer access to senior management and a more direct impact on the business. For someone already working in a mid sized business, it offers the chance to take the lead on an established engineering function, improve how it operates and make a tangible difference to both the team and its customers. #J-18808-Ljbffr

Stewarts in London seeks an IT Service Manager to lead the IT service delivery function, turning data, feedback and risks into actions for Service Desk, technical teams and suppliers. You will ensure changes enter live support with defined ownership, documentation and security controls, while building scalable services for growth. Responsibilities include governance, performance monitoring, major incident coordination and knowledge management to improve first-time resolution and user experience. #J-18808-Ljbffr

[Up to c. £175k Comp Package | On-Site Working] We're representing an established international investment firm seeking an experienced IT Service Desk Manager to oversee its global support operation from London. Technology plays an integral part in the business, supporting investment professionals and operational teams across several major financial centres, where responsive and dependable IT services are essential. With the organisation continuing to expand, this appointment will bring dedicated management and greater operational structure to an established, growing service desk. The individual will assume responsibility for daily service delivery, team development, technical escalations and improvements to how support is organised and measured, allowing senior technology colleagues to concentrate on specialist engineering and executive support. This is a hands-on leadership position, suited to someone who combines strong technical troubleshooting skills with the ability to manage people and improve an international service function. The successful individual will have considerable scope to shape processes, develop junior engineers and establish consistently high standards across the business... • Bring 7+ years of professional IT support experience, including at least 2-3 years managing a service desk or leading a technical support team, • Lead an expanding team of support engineers and apprentices, taking ownership of coaching, workload distribution, professional development and overall performance, • Oversee daily service operations, maintaining effective ticket prioritisation, escalation processes, SLA performance and reliable coverage throughout trading hours, • Remain technically hands‑on, independently resolving complex L2 issues and contributing to more advanced L3 escalations when required, • Demonstrate strong technical knowledge of Windows 10/11, Microsoft 365, Active Directory, Entra ID and Azure, with substantial practical troubleshooting experience, • Support effective endpoint administration through Intune and/or Jamf, alongside a solid understanding of enterprise networking and connectivity, • Coordinate international support delivery across London, New York, Abu Dhabi and Singapore, ensuring consistency in processes, communication and service expectations, • Take ownership of ITSM tools such as ServiceNow, Jira or equivalent platforms, improving workflows, documentation, knowledge management and operational efficiency, • Analyse service performance and recurring incidents to drive measurable improvements, working closely with senior IT leadership, VIP Support and EUC Engineering, • (Preferred) Previous experience in hedge funds, trading or wider financial services, alongside exposure to Bloomberg Terminal, ITIL methodologies, scripting, automation or enterprise telephony #J-18808-Ljbffr

Endpoint Management Specialist Location: London, UK Working Type: Hybrid Working ## Summary & Purpose of the PositionThe Global Workplace team is responsible for the operation, management, and continuous improvement of the company’s endpoint management platforms and technologies.The ideal candidate will combine strong technical expertise with problem-solving skills and a customer-focused approach to deliver reliable, scalable, and secure endpoint solutions aligned with business objectives. ## Main Responsibilities & Technical Competencies Extensive experience in the implementation, administration and configuration of MECM. Experience managing an OS image for large corporate environments, including deployment and knowledge of OSD & Autopilot. Extensive experience in Software Distribution, Packaging, Patching & Imaging. Working knowledge of Microsoft Intune, Azure VDI & Defender EDR. Extensive experience in Mobile Device Management. Evaluate emerging technologies to ensure technical solutions are compatible with the company's business needs and strategic objectives. Contribute to the development and ongoing improvement of industry best practices and standards for deploying enterprise desktop technologies. Direct the day-to-day operational responsibilities to IPSEN IT services partners. Provide technical expertise, guidance and strategic recommendations to other IT groups. Investigate, analyze and resolve technical issues and actively pursue mechanisms for preventing, or automating the response to, reoccurrences. Provide third-level technical support for core business applications. This often requires management and coordination of outside vendors and internal subject matter experts. Resolve all tickets escalated from the service desk, including administrative activities, and provide a status report. ## Knowledge & Experience### Essential Endpoint management solutions: Microsoft Intune, JAMF, Apple Business Manager. Endpoint Encryption: Microsoft BitLocker or other enterprise tools. Enterprise Endpoint Security Solutions: Microsoft Defender EDR, McAfee, etc. Microsoft Office 365 and Entra AD. IT Asset Management: ServiceNow, Flexera, etc. Microsoft PowerPoint, Project & Visio. Enterprise-level knowledge of Microsoft operating systems, specifically Windows 11. Knowledge of desktop virtualization and thin client technologies, including Azure VDI. Scripting using WQL, SQL and PowerShell.### Preferred Customer service focused with a professional and positive attitude. Ensure the effective and timely implementation of all security standards provided by Global IT and Global Security. Purchasing management experience. Excellent oral and written communication skills. Ideally, experience in contract management. Confident in organizing own workload effectively, efficiently and independently. Ability to deal with several tasks at once while maintaining high standards. Ability to meet deadlines and prioritize a busy workload. ## Education & Certifications ### Essential Technical certifications desired, including Microsoft Intune or Azure.### Preferred Bachelor’s degree in Computer Science or a related field, or 5+ years of related experience. ## Languages ### Essential English### Preferred English French ## Working EnvironmentHybrid Working, in line with the Ipsen Hybrid Working Policy. #J-18808-Ljbffr

Service Delivery Manager at N Consulting LtdJob Title: Service Delivery ManagerLocation: London, UKWork Mode: Hybrid 3 days weekly from officeDuration: 6 monthsService Delivery Manager:More than 10 years in IT infrastructure of which 2 plus years directly working with customer and should have worked 2/3 years with current organization.Bachelor’s degree or equivalent certifications.Minimum of 4 years hands on work experience in any area of Infrastructure Operations, Network Operations, Service Desk. Experience in Project/Program Management in relevant areas like Service Desk, Infrastructure Planning, Network Planning.Specific experience of onshore / offshore model, 3 tier model (offshore, account, customer) experience would be a plus.Experience in working in a multi-national / multi-cultural environment. Strong operations management skills (preferably ITIL Certified) with ability to extract, analyses data to drive improvement actions.Ability to handle / negotiate with customers and/or senior Account personnel. Excellent Documentation, Presentation and communication skills – demonstrated in a work environment.Must have a depth or breadth of knowledge and experience in five of the nine knowledge areas of Project Management as specialties.Must also possess the necessary skills, behaviors, and traits to be successful as a project leader or project/Program office manager or change initiative manager.Working toward professional Project Management certification recommended.As a manager, provides direction to staff members in meeting established schedules or resolving operational problems.Independently applies advanced Project Management principles, theories, and concepts, as well as expertise in related disciplines.Selects appropriately which applicable standards, methods, tools, and applications to use.Demonstrates analytical and systematic approach to problem solving.Communicates fluently orally and in writing and can present complex technical information.Can absorb rapidly new technical information and apply it effectively.Maintains awareness of developing technologies and their application.Advises, mentors, designs, establishes, evaluates, facilitates, influences, and promotes. #J-18808-Ljbffr

IT Support Lead London Full Time (Permanent) Hybrid ITApply for this role## About the roleA proactive IT Lead who thrives on developing and scaling high-performing support teams. You’ll be responsible for the operational effectiveness of our IT function, guiding IT Engineers to provide best-in-class service in a fast-paced environment.You’re passionate about empowering teams, solving complex challenges, and continuously innovating to improve business outcomes. You balance people leadership with technical excellence, and you have a knack for inspiring others to achieve high standards, all while fostering a collaborative, inclusive team culture.You’ll be pivotal in shaping Lendable’s IT strategy and ensuring our IT environment supports both rapid growth and industry-leading user experiences. Crucially, you will be hands-on actively resolving technical issues and automating workflows while growing your skills and leadership to progress into an IT Manager role.What you'll be doing Support the Head of IT to Lead and support the IT team, overseeing day-to-day operations, workload distribution, and performance Set strategic direction for IT, aligning team objectives to business needs and company growth goals Act as an escalation point for complex technical issues, ensuring prompt resolution and maintaining excellent user satisfaction Ensure consistent, compliant support for Windows, MacOS, and Linux platforms as well as mobile devices and office equipment Develop and implement IT standards, knowledge base articles, and training resources Drive continuous improvement of IT workflows, through automation and process optimisation Oversee onboarding and offboarding processes for new joiners across multiple UK and international locations Collaborate with IT, Security, and Engineering counterparts to maintain high levels of uptime, reliability, and data protection Select, configure, and manage ITSM/ticketing systems and ensure accurate reporting on support metrics Support office and remote working technology needs and encourage a culture of innovation and accountabilityWhat we’re looking for Minimum of 5+ years in IT Support/IT Systems/Service Desk environments Demonstrated experience with MDM platforms such as Jumpcloud, Jamf, or Kandji Experience in leading teams Proven coaching abilities, with a track record of supporting high-performing, inclusive teams Experience implementing and optimising ITSM systems (e.g. Zendesk, Jira, Freshdesk) within scaling organisations Advanced troubleshooting skills with computers (especially MacOS), mobile devices, and other peripherals Strong communication and stakeholder management skills Understanding of security protocols and strategies for threat mitigation* Willingness to travel to office locations in Kent and London as neededNice to haves Familiarity with scripting languages (e.g. Bash, PowerShell) for automation and process improvement Knowledge of cloud platforms such as AWS and Google Cloud Direct experience scaling IT functions in high-growth tech environments Industry experience in fintech or financial services is a plus* Experience with network management and troubleshootingInterview process A quick phone call with one of the team Technical Interview Team Interview + Meet the team you’ll work with daily Culture Interview + Meet a member of the senior tech leadership.Apply for this role #J-18808-Ljbffr

Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance. In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn. But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era. Enterprise Trust & Reliability (ETR) turns enterprise trust into enterprise revenue. It's where enterprise buyers decide whether they can adopt us: the compliance posture and evidence base we sell on, the operational reliability that keeps us dependable at scale, and the integrations and partnerships that make Multiverse procurement-ready. Far from a support function, it's the layer that makes enterprise adoption possible and drives client partnerships and revenue at scale. ETR is a newly formed function, built by bringing commercial integrations and operational reliability together because enterprise buyers make or break AI deals on exactly those things. You're the first dedicated engineering manager for these teams, with the mandate to build how they work from here: technical direction alongside the tech leads, delivery rhythm, growth plans, the hiring bar, on-call practice, all of it. You’ll report into the Single Threaded Leader for the function and together you will shape an evolving function - if you want to set the technical playbook, this is the role. Commercial Tech & Integrations (CTI) bridges what we sell and what we ship, making Multiverse demonstrable, sellable, and procurement-ready. It owns key cross functional services, CRM data flows into product, customer onboarding friction reduction, and integrations into customer systems (e.g. LMS/KMS). It also runs vendor and partner integrations, including Anthropic. The engineering challenge is building clean, well-tested APIs and integrations that hold up under enterprise security reviews. Stability & Operations (S&O) keeps the platform dependable as it scales: incident management and the severity model, service-level objectives (SLOs) and error budgets, observability and DORA (DevOps Research and Assessment) delivery metrics, the on-call rotation, and the technology evidence base the business needs as it approaches IPO. The engineering challenge here is reliability designed in rather than bolted on, and a fast, calm path from “something's wrong” to “it's fixed.” Between them, these two teams carry the things enterprise buyers test hardest: can you integrate with us cleanly, and will you stay up. You own the engineering health and delivery of both. You’ll own delivery, technical direction, and team health across CTI and S&O: Lead the engineers. Line-manage the seven-or-so engineers across the two groups: growth plans, coaching, performance, and wellbeing, to a high bar, with no surprises at review time. Own delivery and technical direction. Partner with the tech leads on architecture, and hold the standard for how the teams design, review, and ship across two quite different technical domains. Hire and raise the bar. Fill the open seats using our High-Agency & AI-Native question bank and a live AI build stage, and build a team that stays strong as it grows. Drive an AI-native operating rhythm. Engineers using Claude Code and agentic tooling hard, with tighter discovery-to-build-to-review loops, and you modelling it in how you run the teams. Own the operational backbone. On-call health, incident practice, and clear, proactive communication when things go wrong, so reliability is a habit rather than a fire drill. Engineering management at depth. You've managed engineers building and running production systems, and you can speak to the teams you've grown, the delivery you've owned, and the performance calls you've made. Technical range across both domains. You needn't be the deepest expert in either, but you hold your own with senior engineers on both sides: integration and API design, identity and SSO, and third-party systems on the CTI side; reliability, observability, incident response, and SLOs on the S&O side. You can steer a design review, challenge an estimate, and make a sensible build-versus-buy or sequencing call. This isn't a hands-on coding seat, but it is an engineering one. Delivery through ambiguity. You've kept teams shipping when the structure wasn't fixed, and can talk to how you balanced pace, quality, and people. You grow people. Engineers you've coached, mentored, or levelled up, and a real preference for people leadership as the job. AI-native by default. You work with AI tooling day to day and expect your engineers to, and you can tell AI-assisted speed from AI-shaped slop. Pre-IPO equity with runway to vest before a potential exit. An AI-native engineering environment built around tools like Claude Code. And dynamic re-teaming: you accumulate breadth across missions rather than depth in one fixed lane, and your development travels with you through every team change. Because this mandate is first-of-its-kind, you're defining how engineering management works here, not stepping into someone else's template. You want to stay predominantly hands-on in the code (we value and pay the engineering track equally), or you see management as a stepping stone rather than the work itself. • Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year, • Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support, • Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month, • Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year, • Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked! We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here. Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings. Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS. #J-18808-Ljbffr

The Felix Project is seeking an IT and Security Manager to oversee the charity's infrastructure, devices and information security. You will lead a small team of two System Administrators and provide hands-on technical leadership across laptops, warehouse devices, printers and cloud services. Reporting to the Senior Technology Services Manager, you will drive security controls, incident response and vulnerability management, while collaborating with service desk, data and applications teams to #J-18808-Ljbffr