Service desk manager jobs in Reading

Minimum 3 years' demonstrable industry experience in leading a technical service desk function ... managing support processes and managing technical teams. * Leadership Experience. * Ideally a ...

A quick look at the role The Service Desk Analyst provides 1st line support for all IT, telephony ... All incidents must be logged, managed and resolved within agreed SLAs and where necessary escalated ...

As a Service Desk Specialist, you will be the first point of contact when things go wrong. Focused ... We also realise that changing your shift patterns needs a sympathetic management, which is why we ...

Our immediate requirement is for an experienced Service Desk Administrator to be a key part of our ... Management and ownership of cases throughout their lifecycle and through to completion. * Case ...

The agents on the desk will act as the first point of contact for these customers, essentially ... Receiving, logging and managing requests for service from Managed Print Service customer Help Desks ...

Service Desk Associate Location: Basingstoke Head Office Within a dedicated team, Hemmersbach ... We also realise that changing your shift patterns needs a sympathetic management, which is why we ...

Managing and working to internal and customer SLAs * Creating and maintaining documentation If you are an experienced Service Desk Engineer (1st/2nd line) looking to embrace a new role that will take ...

The Help Desk Team Leader plays a pivotal role in driving quality, efficiency, and customer ... Serving as an escalation point for customer issues and managing the service support team of 5 ...

You will oversee the service team, comprising of mobile engineers and the service desk team ... Additionally, you will play a key role in managing the water hygiene process. This role will b

Attending support calls to discuss issues with the service desk team and client pointing out ... Technical Account Manager, Client Relationship Manager). * Experience in a Tech and/or SaaS ...

Knowledge, Experience & Skills * worked on an IT service desk. * of managing a team of 5 or more ... people * Desktop, Networking, Server year experience. * Phone Manner * V4 or v3 * Listening Skills

With strong communication skills, the position partners with regional management to provide ... Contribute to the continuous improvement of the global service (optimization rationalization ...

... services, building strong relationships with both clients and candidates. Required Skills & Qualifications: * Client/customer-facing experience, sales experience, account management experience, or ...

Report to engineering management and liaise with Retail Service Desk and Retail Support daily. * Full compliance with Health and Safety legislation. PERSON SPECIFICATION QUALIFICATIONS / EXPERIENCE ...

... Services Sales Business Development Manager Company Overview:International Managed Services ... in support desk new business sales is essential. • Meet and exceed sales targets through a ...

An IT service desk. * 3rd Line support * Problem/incident Management * Managing a team of 5 or more people * Desktop, Networking, Server experience. * ITIL V4 or v3 Benefits include: * Base up to ...

UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment AV Head of Engineers ... Concentrating on Digital Signage, IPTV and Room / Desk booking solutions initially.Main Duties ...

Responding to calls and e-mails on the service desk, adhering to strict SLA's for fault resolutions and service requests completions. * Day to day incident management and proactive monitoring of ...

You will need to have a good Wi-Fi connection and a desk with a quiet working space. As a Customer ... You will accurately capture data from calls to assist the management team in the production of ...

Ensure the Service Desk achieves target SLAs defined by the Head of Technology Delivery & Information Security. Working knowledge of: * Microsoft Windows 10 \ 11 * Microsoft End Point Manager

An IT service desk. * 3rd Line support * Problem/incident Management * Managing a team of 5 or more people * Desktop, Networking, Server experience. * ITIL V4 or v3 Benefits include: * Base up to ...

Collaborate with a talented Service & Support team, contributing to the success of the Service & Support Director and the Service Desk & Operations Manager.Based in High Wycombe, the firm seeks a ...

... to manage the front desk of this busy reception. The role will involve frequent contact with ... Customer service attitude Hours: The business is open from 08.00-17.30 Monday to Friday and 09.00 ...

Undertake desk-based research to identify and qualify new member leads. Conduct effective ... Excellent customer service skills. Driven and results orientated. Excellent team working