Senior Account Manager (Managed Services, Cloud, Modern Workplace)
6 days ago
Manchester
Account Manager – IT Managed Services & Cloud Solutions Hybrid – Manchester + client engagement Permanent Competitive Base + Double OTE Company Overview This fast-growing, award-winning UK technology provider delivers innovative Managed IT Services, Cloud Solutions, and Infrastructure support to a diverse client base. With a strong reputation for service excellence and customer satisfaction, the organisation partners with businesses across multiple sectors to modernise IT environments, improve operational efficiency, and drive digital transformation. Backed by a collaborative and high-performing culture, the business continues to invest in its people, technology, and customer relationships as it scales its market presence. The Role This is a client-centric Account Manager position focused on developing and expanding an existing portfolio while converting a consistent flow of qualified opportunities. The role blends relationship management and revenue growth, with a clear emphasis on increasing wallet share, driving retention, and identifying new opportunities within existing customers. Account Management & Growth • Managing and developing an established client portfolio, • Driving revenue expansion through cross-sell and upsell opportunities Key Responsibilities Account Growth & Client Development • Own and develop a portfolio of existing customers, • Identify and convert opportunities across:, • Managed IT Services, • Cloud solutions (migrations etc) and Modern Workplace solutions, • IT infrastructure and support services, • Foster strong, long-term client relationships based on trust and value, • Act as the primary point of contact for client engagement and escalation, • Lead account reviews, commercial discussions, and service alignment conversations, • Drive contract renewals, retention, and account expansion, • Deliver tailored proposals, presentations, and commercial agreements, • Work closely with service desk, delivery, and technical teams, • Ensure smooth onboarding and service delivery for new and existing clients, • Coordinate internal resources to meet customer expectations, • Stay informed on emerging technologies and market trends What We’re Looking For • Proven experience in Account Management, Sales, or Client Relationship roles within IT / Managed Services, • Strong understanding of:, • Managed Services, • IT Infrastructure, • Cloud technologies, • Track record of growing existing accounts and delivering against revenue targets, • Strong communication, negotiation, and stakeholder management skills, • Commercially aware with the ability to identify and close opportunities, • Experience managing multiple client relationships in a fast-paced environment, • Self-motivated, proactive, and results-driven, • Strong organisational skills with attention to detail, • Experience using CRM systems effectively, • Full UK driving licence and access to a vehicle What’s On Offer • Competitive base salary with uncapped double OTE, • Strong earning potential aligned to growth and retention performance, • Hybrid working model across North West and Midlands locations, • Private medical insurance and pension scheme, • 25 days annual leave plus bank holidays, • Dedicated training and development budget, • Performance-based incentives and recognition schemes, • Collaborative, social, and supportive team environment