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  • Shop Supervisor
    Shop Supervisor
    hace 2 días
    £38000–£42000 anual
    Jornada completa
    Manchester

    A Shop Supervisor in a retail business plays a critical role in ensuring the smooth operation of the store, maintaining high levels of customer satisfaction, and managing the team effectively. The duties and responsibilities are tailored to the fast-paced and customer-focused nature of the grocery industry. Here’s a detailed breakdown of duties which we required for the job.: 1. Team Management Supervise and lead store staff, including cashiers, stock clerks, and customer service representatives. Assign tasks, set schedules, and ensure adequate staffing during peak hours. Train new employees on store policies, procedures, and customer service standards. Monitor employee performance and provide feedback or coaching as needed. Foster a positive and productive work environment. 2. Customer Service Ensure customers receive prompt, friendly, and efficient service. Address customer complaints, inquiries, and issues in a professional manner. Monitor customer feedback and implement improvements to enhance the shopping experience. Maintain a clean, organized, and welcoming store environment. 3. Inventory Management Oversee stock levels and ensure shelves are well-stocked and organized. Coordinate with suppliers and vendors for timely delivery of groceries. Conduct regular inventory checks to prevent overstocking or stockouts. Manage perishable items (e.g., fruits, vegetables, dairy) to minimize waste and ensure freshness. Implement inventory control systems to track stock accurately. 4. Store Operations Ensure the store operates efficiently and complies with company policies and procedures. Oversee the opening and closing procedures of the store. Monitor cash registers, handle cash discrepancies, and ensure accurate transactions. Maintain store cleanliness, including aisles, checkout areas, and storage spaces. Ensure compliance with health and safety regulations (e.g., food safety standards). 5. Sales and Promotions Implement promotional campaigns and ensure displays are attractive and well-stocked. Monitor the effectiveness of promotions and provide feedback to management. Upsell products and encourage customers to take advantage of deals. Analyze sales data to identify trends and opportunities for growth. 6. Quality Control Inspect incoming goods to ensure they meet quality and freshness standards. Remove expired or damaged products from shelves promptly. Ensure proper storage of perishable and non-perishable items to maintain quality. 7. Financial Management Monitor daily sales and cash flow. Prepare and submit sales reports to management. Identify opportunities to reduce costs and improve profitability. Manage budgets for staffing, inventory, and store operations. 8. Health and Safety Compliance Ensure the store complies with food safety regulations and hygiene standards. Train staff on proper handling and storage of groceries. Conduct regular safety inspections and address potential hazards. Maintain proper documentation for health and safety audits. 9. Vendor and Supplier Coordination Build and maintain strong relationships with suppliers and vendors. Negotiate pricing and terms to ensure cost-effectiveness. Resolve any issues related to deliveries, quality, or pricing. 10. Problem-Solving Address operational challenges, such as equipment malfunctions or staffing shortages. Handle customer complaints and resolve conflicts effectively. Develop contingency plans for unexpected situations (e.g., power outages, supply chain disruptions). 11. Reporting and Analysis Generate reports on sales, inventory levels, and customer feedback. Analyze data to identify trends, inefficiencies, and areas for improvement. Provide recommendations to management for optimizing store performance. 12. Communication and Collaboration Act as a liaison between staff and upper management. Communicate store goals, policies, and updates to the team. Collaborate with other departments (e.g., marketing, logistics) to ensure alignment. Key Skills and Qualities Strong leadership and team management skills. Excellent communication and interpersonal abilities. Attention to detail and organizational skills. Knowledge of grocery products, inventory management, and food safety standards. Ability to work in a fast-paced environment and handle multiple tasks. Customer-focused mindset with a problem-solving attitude. By effectively managing these responsibilities, a Shop Supervisor ensures the grocery store operates efficiently, delivers exceptional customer service, and achieves its sales and operational goals.

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  • General Manager - Live Music and Cocktail Theatre
    General Manager - Live Music and Cocktail Theatre
    hace 24 días
    £37000–£42000 anual
    Jornada completa
    Manchester

    About Us FW Industries Group is an independent hospitality group from the North West, managing a range of bars, nightclubs, and family venues. We’re expanding and have new sites planned. Our focus is on unique concepts, strong leadership, and outstanding guest experiences. The Role We are looking for a passionate General Manager to lead Kahiki Soundhouse in Manchester’s Northern Quarter. Your creativity and leadership will shape the venue’s success. Responsibilities • Oversee the daily operations, ensuring harmony in all aspects of the venue., • Manage a high-volume, wet-led operation with an emphasis on quality and service., • Be an energetic brand ambassador and drive the team to success., • Train and inspire your team, maintaining extraordinary drink and service standards., • Manage stock and labour efficiently, ensuring profitable operations., • Innovate with new menus and concepts in collaboration with Directors., • Ensure compliance with health, safety, and legal standards., • Proactively tackle operational issues and improve the guest experience., • Share innovative ideas across the company. About You • Experienced as a General Manager in high-volume, wet-led venues., • Knowledgeable in bar operations and mixology., • Dynamic, with strong leadership and presence., • Commercially savvy with financial insight., • Passionate about live music, cocktails, and memorable guest experiences., • Organized, proactive, and calm under pressure. What We Offer • Lead a new, exciting venue., • Enjoy creative freedom and direct collaboration with leadership., • Competitive salary., • Career growth in our expanding group. Benefits • Company events, • Pension, • Employee discounts, • Referral program

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