Head of operations jobs in LeicesterCreate job alerts

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Complaints Insight Specialist About the role We're looking for a Complaints Insight Specialist to join our Complaints Process & Insight team on a permanent basis. We’re passionate about using customer complaints as a driving force for change, helping Capital One to deeply understand our customers and translate these insights into opportunities that we can invest in. You’ll be part of a team of six specialists and work across our organisation on a range of initiatives; from designing and delivering powerful data-driven customer insights, partnering deeply as part of our Operations department and enhancing our complaints strategy so that we can achieve great outcomes for our customers. You’ll report into the Head of Complaints Strategy and will need to have a passion for deep collaboration across different teams and leveraging data to identify where and why things go wrong. Spotting patterns, creating compelling visual narratives and clearly explaining your results to people across the organisation of varied disciplines and levels will be key in the role. What you’ll do Manage and deliver complaints insight projects to successful conclusion and implementation through initiating and leading problem solving efforts in close partnership with internal stakeholders Support the UK Customer Operations management team in the real-time identification of emerging customer dissatisfaction trends and specific performance improvement initiatives that can be quickly leveraged to ensure good outcomes, operational efficiencies and reductions in service costs Manage and enhance our complaints strategy, as well as the associated risks and process control activities, while providing relevant and timely communication to all internal partners and stakeholders Prepare and present insights and recommendations, through both written reports and presentations, in a concise and compelling way to internal stakeholders Leverage internal, industry, regulator and Financial Ombudsman Service (FOS) information to produce objective and actionable insights of customer complaint drivers and outcome trends Ensure all outputs are actionable, grounded in customer understanding, and guided by the broader context of our organisation to inspire the team to uncover the “so what’s” of all deliverables Collaborate with teams from across global lines of business and drive the delivery of key regulatory data and reports What we’re looking for A natural storyteller with an endless curiosity for how we can enhance customer outcomes Excellent interpersonal skills with a positive and cooperative attitude that fosters collaboration and teamwork across all lines of business Experience with both qualitative & quantitative analytical methods Strong presentation-building, storytelling, and data visualisation skills Detail orientation, with some experience of more broad strategy design and process management A proven track record in delivering sustainable improvements, with a hands-on approach and outside-the-box mentality Creative problem solving and cutting through complexity with simple solutions Relevant experience in a regulated complaints environment Experience with Google Workspace, e.g. Google Sheets, Google Slides Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Head of UK HR Operations and Technology About this role We’re looking for a results driven Head of HR Operations and Technology (Senior Manager level) to inspire and guide a team of approx. 10+ HR professionals and drive operational and associate experience excellence. You’ll set the vision and strategy for how we deliver simple employee experiences with excellence, while constantly pushing on what’s possible across people, process, and technology. The ideal candidate for this role is passionate about the connection of HR operations and technology. You’ll drive efficiency across all areas of HR operations; using technology and automation to create seamless journeys and experiences. You’ll also be critical to redefining team scope, operationalising new practices, designing new processes and ways of working as HR strategy evolves; and ensuring resources are leveraged most effectively. Exploring data for governance, building cases for change, understanding opportunity and risk will be key. The ability to to work with senior leader stakeholders will be paramount; ensuring they’re to part of the story and journey to drive sustainable service change. You’ll partner with HR strategic teams, risk management, tech teams and business partners to help achieve our goals. You’ll be fungible enough to work on HR processes in one moment, and be leading teams designing new HR tech capabilities the next. What you’ll do Spearhead and develop a HR operations function that provides best-in-class services to employees and people leaders. You will be responsible for operations strategy in partnership with our technology teams. Own the product roadmap and strategy, ensuring it aligns with the business and moves us towards continued growth, speed, innovation and improvement. Work with partner tech teams to implement change. Represent the needs of UK employees to inform our product roadmap, ensuring we are building and delivering measurably improved HR interactions and experiences for our employees and achieving target business outcomes. Guide and support the team responsible for delivering the day-to-day operations of core HR services, which includes specialist processing (e.g Payroll), HR Contact Centre and tech. Manage, coach and develop the HR Operations team to improve capability, encourage best practice and deliver optimal results that align with business direction. Develop, own and report on HR Operations metrics; utilising technology to interpret workforce data. Design, develop and deliver HR operations change in response to and business/enterprise-wide change initiatives and ensure the delivery of such initiatives is simple, meets the needs of the business and preserves employee engagement. Work collaboratively with HR leadership to ensure coordination of initiatives and optimal use of resources. Ensure the highest standards of continuous and operational excellence, driving out complexity in our processes and practices and establishing a culture of continuous improvement within our operations team. What we’re looking for A thoughtful and proactive people leader with significant experience coaching and developing large teams. Great judgement and values, balancing the right thing for our business with the right thing for our employees. Previous experience in a large leadership role in HR or in a people focused or operations role and demonstrable results delivering on improvement projects. Resilience and excitement towards change, recognising the opportunities it brings. Problem solver and critical thinker. Able to design solutions to solve problems at pace. Intellectually Curious. You ask why, you explore, you're not afraid to pursue ideas. You’ll have a hunger to learn and be a seeker of new challenges. You want to question the status quo; you want to wow our employees with seamless, positive experiences. You’re comfortable with ambiguity, and are able to synthesise ideas into meaningful plans for action. Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they’re doing what they’re doing. You always can rally associates to work with you. Do-er. You’re biased toward action. You can get around roadblocks and stay focused on your goals. You’re well organised, able to multitask and able to prioritise your work. Passionate & Customer Focussed. You care about growing others and bringing them together around what’s possible. Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships. Operational mastery and AI Innovation. You'll own the integrity of our core HR Operations, including payroll, pensions, and benefits, while simultaneously architecting our HR Tech roadmap. You will lead the integration of AI-driven solutions to automate administrative burdens, ensuring our back-office functions are not just compliant, but cutting-edge and scalable. Stakeholder Influence & Storytelling . Master the art of 'The Why" - you must be a skilled storyteller capable of translating complex operational needs and technical agendas into compelling business cases for executive stakeholders. Success in this role requires the ability to navigate diverse viewpoints, build consensus, and secure high-level buy-in for transformative change. Life at Capital One UK We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave A full list of our benefits is available here. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Lead Process Manager - Financial Crime About the role As a Principal Associate Process Manager, you will own the end-to-end design and health of our Financial Crime processes, spanning Transaction and Application Fraud, Disputes, AML, and Authorisations. You will be responsible for defining process strategy, developing robust oversight, and driving continuous improvement across the Financial Crime portfolio. This is a highly collaborative role where you will lead complex problem-solving initiatives to eliminate operational inefficiencies, balancing commercial and regulatory requirements to deliver exceptional outcomes for both our customers and our operations teams. What you'll do Process Design & Optimisation: Own and critically challenge process scope, design, and management; define success measures and dynamically monitor Key Results and Critical to Quality metrics. Risk & Control Ownership: Take accountability for the risk and control environment, ensuring regulatory requirements are robustly applied, mitigated, and governed. Continuous Improvement: Apply structured, data-driven methodologies to solve complex problems, lead large-scale transformations, and continuously develop and share process improvement tools to uplift process capabilities within the wider team. Issue Management & Governance: Establish strong governance practices to oversee process health, ruthlessly prioritise improvements, and lead root-cause analysis to resolve operational breakdowns. Stakeholder & Operational Influence: Collaborate closely with strategy and servicing teams to deliver the roadmap, while influencing business changes that impact your process.. The skills and experience you need Process Management Expertise: Proven experience in process management within a regulated industry, with a Lean Six Sigma certification being highly desirable. Risk & Control Management: Prior experience identifying operational risks and managing mitigations through the implementation of robust internal controls. Structured Problem Solving: A track record of using data-driven process management techniques to define problems, implement solutions, and manage large-scale transformation projects. Cross-Functional Collaboration: Exceptional stakeholder management skills with the ability to influence business decisions, manage change, and work collaboratively across diverse teams. Operational Insight & Attention to Detail: A detail-oriented mindset with the ability to master complex systems, ideally complemented by experience working within a contact centre environment. Where and how you'll work This is a permanent position based in our Nottingham office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What’s in it for you We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave. A full list of our benefits is available here. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Forecasting Lead - Principal Associate About this role This is an exciting opportunity to manage a small but mighty team responsible for producing demand forecasting for our Customer Operations area. If you are experienced in using tools and techniques to manipulate data, managing others and interested in Forecasting and Planning, then please read on! What you’ll do Lead a small team to cover the production of all forecasts across operations Produce medium and long term customer demand forecasts for critical contact centre process areas and oversee the creation of back office operations forecasts Play a lead role in the creation of our operations budgets and outlook refreshes with Finance, through the provision of future volume demand views Utilise planning data, models and insight to provide compelling advice and recommendations Maintain strong, collaborative relationships by engaging stakeholders to become a trusted partner of the operation Continually improve the quality and accuracy of our forecasts by reviewing tools, assumptions, models and processes Communicate capacity plan outputs in a simple, easy to understand way Ensure the efficient and effective use of resources in line with agreed planning periods What we’re looking for Experience of producing forecasts in an operational environment to deadlines Understanding of complex models (Excel based) to enable a continuous improvement based approach and solve problems Experience coaching and managing a small team to maintain engagement and good service to our customers Fantastic stakeholder management skills and ability to manage multiple stakeholders and effectively We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women and ethnic minority candidates. Where and how you'll work This is a permanent position and will be based in our Nottingham offices. Our flexible, hybrid working model gives you the opportunity to work both remotely and in our offices, which provide great spaces for in-person collaboration. Our core office days are Tuesday to Thursday, but the number of days you actually spend in the office will be led by your team, the work you’re doing and your preferences. Many of our associates have flexible working patterns, so we’re open to discuss flexible working arrangements with you. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Lead Data Management Specialist About this role Data is at the heart of everything we do. We have a multitude of systems that store, process and use data to support our operations, analytics and reporting - all of which drive us towards our business goals of helping our customers (and associates) succeed. Ensuring we have a thorough understanding of the data the UK business creates and uses, and the management of such data is crucial. All of this is essential to ensuring our business is well managed and gives users the confidence that the data they are using is available, and of the highest quality. We are seeking an individual to join us to help build, deliver, improve and lead on data management across the business. You will be working on a variety of activities to solve complex problems and unlock the power of data through good data management and help the business make informed decisions. What you’ll do With the permanent high focus on data management, we are looking for an energetic individual to help us support the UK business and wider Enterprise by: Helping define and drive our data management strategy through understanding the external environment, Enterprise direction to identify opportunities Work with key stakeholders to drive consistent, policy compliant practices to support all aspects of the data lifecycle. Including registration, usage, quality, retention and external data share Identifying, assessing and reporting on data management related issues across the UK business Providing advice across the business on how we drive value and change through great data management Insert yourself in to change forums to ensure data is a key consideration as the business creates new products and services Evolve Data Management frameworks to meet changing business and regulatory needs, including the focus on converging to Enterprise solutions and capabilities Engaging with UK, US and Canada stakeholders to share, assess and improve data management practices Execute and engage in data management assessments through control performance or 2nd and 3rd line review Coach, nurture and develop associates around the business to ensure they have a great understanding of their data management responsibilities and the value behind it What we’re looking for You don’t need to be an expert in data, instead we are looking for an individual with an appetite and enthusiasm who can demonstrate critical thinking and work with a wide range of stakeholders spanning the entire business. You will be part of an ever-changing industry with regular development in new tools and methodologies being proposed. As a member of the Data Management team, we are looking for an individual to: Support our data partners by using critical thinking to resolve complex problems and be a key figure in identifying, documenting and managing issues as an owner Use judgment come to the right solution whilst using influence, a strong network and communication skills to drive change Be able to influence decisions, have a strong network and communication skills to drive change Help data owners understand more about the data they use or create and the further embed the value of good data management Guide data owners and data users through the completion of relevant data management activities using established procedures / frameworks Bring new ideas and establish new processes that support the UK data strategy Support the Data leads to deliver a variety of enterprise actions whilst staying up to date on Enterprise and industry changes Be an advocate for great data management practices across the business Perform risk and control requirements where applicable Help the Data Management Team and Divisional Data Risk Officer shape how we achieve consistent, future-proof data management effectiveness Have a strong passion for learning and taking an interest in the industry as a whole Experience in any of the following would be great, however we will help you develop in these areas too Understanding of, or interest in, Data Management & Data Risk Management Ability to manage a process Basic knowledge of Cloud data / AWS Experience in managing and delivering large value add activities Risk Management fundamentals Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Head of Operations / Operations Director Multi-site role- with HQ based in Leicester Package: £65,000 - £70,000 per annum plus performance-related bonus, company car, medical insurance, etc. An established and growing technical services business is seeking an experienced and commercially focused Head of Operations / Operations Director to lead and scale operational delivery across a multi-site operation. This is a senior leadership opportunity for an ambitious operations professional who thrives in fast-paced technical or engineering-led environments and is passionate about building high-performing teams, improving operational efficiency, and supporting business growth. About the Business The company is a well-established provider of specialist testing and technical services supporting major infrastructure, construction, and civil engineering projects across the UK. Operating both on-site and through a network of technical facilities, the business has built a strong reputation for delivering high-quality, responsive, and safety-focused services. As part of a larger international group operating within the Testing, Inspection, Certification and Compliance (TICC) sector, the business is entering an exciting phase of expansion, investment, and operational development. The Opportunity Reporting directly to the Managing Director, the Head of Operations will take responsibility for leading operational delivery across multiple locations, ensuring projects are delivered safely, efficiently, and right first time. The role will also play a key part in shaping and embedding scalable operational processes to support future growth, including new site openings and acquisitions. Key Responsibilities • Lead operational delivery across multiple UK sites, ensuring consistent standards, productivity, and customer service, • Develop and implement operational KPIs and reporting frameworks to drive performance and accountability, • Oversee planning and mobilisation of projects, including RAMS, resourcing, equipment readiness, and access arrangements, • Support and develop site leadership teams through coaching, mentoring, and performance management, • Drive operational improvements that increase productivity, utilisation, efficiency, and margin, • Lead integration activities for new sites and acquisitions into the operating model, • Maintain oversight of equipment compliance, calibration, maintenance, and asset utilisation, • Strengthen technician capability, onboarding, and workforce development programmes, • Provide strong leadership across health, safety, and compliance activities, • Work closely with commercial and operational teams to ensure smooth project delivery and customer satisfaction About You We are looking for a confident and capable operational leader with experience managing multi-site operations within technical, engineering, construction, laboratory, utilities, manufacturing, or field service environments. You will bring: • Proven experience leading operational teams across multiple locations, • Strong operational planning, scheduling, and performance management capability, • Experience driving operational improvement and scalable processes, • A hands-on leadership style with the ability to develop high-performing teams, • Experience supporting growth, acquisitions, or operational integration projects, • Strong communication and stakeholder management skills, • A data-driven and solutions-focused approach, • The ability to remain calm and decisive in a fast-paced environment Requirements • Full UK driving licence, • IOSH Managing Safely (preferred), • CSCS or equivalent site credentials (desirable), • Strong Microsoft 365 and operational systems knowledge The opportunity to play a key leadership role within a growing and ambitious business If you are an experienced operational leader looking for the opportunity to make a genuine impact within a growing organisation, we would love to hear from you.

There’s plenty about Topps Group that might surprise you. Like the scale of our Support Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and drive results. But then, would you expect anything less from an ambitious, dynamic, market-leading, multi-million-pound retail business? After delivering our 20% market share goal of “one in five” in 2023, we have launched our new goal – Mission 365 – targeting £365 million of sales We are currently looking for a Regional Health and Safety Manager to join our team! Reporting to the Head of Health & Safety, you'll play a key role in shaping, driving, and embedding a best-in-class safety culture across our Retail and Supply Chain operations. This is a fantastic opportunity to influence real change, work with senior stakeholders, and make a meaningful impact across the business. This is a field based role covering the Midlands and the North with the expectation of one day a week in our Leicester hub. What you’ll be doing As our Health & Safety expert, you’ll act as a trusted partner to operational leaders, ensuring we meet and exceed regulatory standards while continuously improving how we keep our people safe. You’ll be responsible for: • Leading all aspects of Health & Safety compliance across operational activities, including Retail and Logistics, • Owning and developing our H&S management system, ensuring documentation, policies, and procedures are up to date and aligned to legislation and best practice, • Acting as the go-to specialist for all H&S matters, providing guidance and expert advice to leadership teams, • Driving a culture where health & safety is embedded in everyday decisions and behaviours, • Investigating incidents, accidents, and near misses, ensuring robust root cause analysis and effective corrective actions, • Managing H&S data, producing insightful reports and KPIs to drive performance improvement, • Supporting the development and delivery of the H&S strategy, alongside the Head of Health & Safety, • Leading or supporting safety improvement projects, targeting risk reduction and operational excellence, • Ensuring effective training and induction programmes are in place for employees, contractors, and agency staff, • Conducting audits and inspections, using modern tools and methods to maintain high standards, • Managing personal injury claims in partnership with third-party providers, including insurers, • Keeping the business informed on legislative changes and industry best practice, • Facilitating H&S engagement through committees and collaboration across the organisation, • Supporting the ongoing development of systems and technology to enhance safety performance, • Acting as a key member of the wider H&S team, including providing cover for the Head of H&S when needed What we’re looking for We’re searching for a confident and experienced Health & Safety professional who combines technical expertise with strong leadership and influencing skills. You’ll be someone who thrives in a fast-paced environment and is passionate about driving high safety standards across a complex operation. To succeed in this role, you’ll bring: • Proven experience (ideally at management level) leading Health & Safety across retail, warehousing, or logistics environments, or similar high-risk industries, • A strong understanding of key risk areas such as fire safety, manual handling, MHE, and large vehicle operations, • Advanced knowledge of fire safety management, with hands-on experience delivering fire risk assessments and audits (a recognised fire qualification is highly desirable), • The ability to interpret and apply H&S legislation relevant to retail and distribution environments, • A proactive, self-motivated mindset with a positive and solutions-focused approach Additional requirements: • Willingness to travel (including occasional overnight stays) and flexibility to support operations outside normal hours, • Full UK driving licence, • Proficiency in Microsoft Office tools (Word, Excel, PowerPoint, Power BI), • A recognised Health & Safety qualification, with at least Technical Membership of IOSH What we’ll do for you In a culture where hard work is recognised and great results are rewarded; you can look forward to a company bonus that will give you a share of our success (up to 25% of your base salary). Then there’s a company car, private medical, generous staff discount, pension and life assurance, a holiday allowance that increases with length of service and a wide range of other benefits. Plus, flexible working, free on-site parking, generous discounts on products and services and more. A lot more. We’re committed to promoting talent from within too, which means you’ll be well-supported to build a rewarding career with an individual development plan and lots of training on offer.

Operations & Business Support Manager\nUp to £50,000\nFully Remote Working (Head Office in Leicestershire)\nBuilding Sustainability | Compliance | Built Environment\n\nA growing Building Sustainability & Compliance consultancy is looking to appoint an Operations & Business Support Manager to work directly alongside the Managing Director in a highly varied and influential position.\n\nThis is a unique opportunity for somebody from the Built Environment / Sustainability sector who enjoys operational management, organisation, problem solving and helping businesses run efficiently.\n\nThe successful candidate will become heavily involved in the day-to-day running of the business, supporting across operations, workflow management, client liaison, recruitment coordination, project tracking, budgeting support, process improvement and helping develop internal systems and job tracking software.\n\nThis role would suit somebody who is proactive, commercially aware and capable of taking ownership quickly without requiring significant handholding.\n\nKey Responsibilities:\n\n Managing workflows and technical team coordination\n\n Client liaison and relationship management\n\n Monitoring project progress and deadlines\n\n Supporting operational reporting and budgeting\n\n Process improvement and streamlining operations\n\n Supporting recruitment and team coordination\n\n Assisting with internal systems and workflow tracking improvements\n\n Acting as a key operational support across the business\n\nBackgrounds Considered:\n\n Building Sustainability\n\n Energy Assessment\n\n Building Compliance\n\n Building Physics\n\n Built Environment Consultancy\n\nSuitable backgrounds may include:\nOperations | Project Coordination | Consultancy Support | Office Management | Compliance Administration\n\nIdeal Experience:\n\n Strong organisational and operational skills\n\n Experience coordinating technical teams/projects\n\n Commercial awareness\n\n Excellent communication skills\n\n Comfortable managing multiple priorities\n\n CRM/workflow system experience beneficial\n\n Self-sufficient and proactive approach\n\nWhat’s On Offer:\n\n Fully remote working\n\n Highly varied and influential role\n\n Long-term growth potential\n\n Opportunity to help shape a growing business\n\n * Direct exposure to senior leadership\n\nApplicants must already have the right to work in the UK. Visa sponsorship is not available

The ideal candidate will have proven leadership experience in operational management, with strong skills in performance tracking and resource management.

Head of Operations / Operations Director. Support the Managing Director in operational planning for expansion into new locations.

Solutions Driven is looking for a Head of Operations in Leicester to lead operational delivery across multiple sites. Ideal candidates will have experience in multi-site operations within technical or engineering sectors, possess strong leadership skills, and a hands-on approach to developing teams.

Bellrock Group in Leicester is seeking an experienced Head of Digital Product Mobilisation to lead digital delivery for new clients. You will manage digital mobilisation for new clients while ensuring a smooth transition to business-as-usual operations.

HR & People Advisor Leicester / Hybrid c£40,000 p.a. • Do you thrive in a fast-paced environment where no two days are the same?, • Are you highly organised with the confidence to manage multiple priorities and stakeholders?, • Do you enjoy combining people support, coordination and operational excellence within a proactive HR role? The Company: Our client is a well-established and growing business seeking a highly organised and proactive HR & People Advisor to support the Head of People and HR across a broad operational remit. This is a varied and fast-paced role suited to somebody who enjoys staying one step ahead, improving processes and supporting both people and business operations. Role & Responsibilities of the HR & People Advisor: • Provide comprehensive HR and people support across the employee lifecycle, • Manage HR administration including contracts, onboarding documentation and employee records, • Support employee relations processes including absence management, investigations and general HR queries, • Coordinate recruitment, onboarding and employee engagement activities, • Maintain HR systems, reports and databases ensuring GDPR compliance and accuracy, • Work closely with the Head of People and HR to support operational priorities and continuous improvement projects, • Act as a key liaison across departments, ensuring smooth communication and coordination, • Support training, wellbeing initiatives and wider people-focused projects across the business About You as the HR & People Advisor: • Previous experience within HR, people operations or a highly coordinated business support role, • Exceptional organisational skills with the ability to prioritise effectively in a busy environment, • Confident communicator with strong stakeholder management skills, • Highly proactive with a solutions-focused and forward-thinking approach, • Strong administration skills with excellent attention to detail and confidentiality, • Comfortable working autonomously and managing changing priorities, • CIPD Level 3 or Level 5 would be advantageous Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise. While we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion. We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details. We look forward to hearing from you

DAY CARE CENTRE MANAGER | LEICESTER | UP TO £30,000 | MONDAY-FRIDAY ONLY There's a particular kind of care professional who reads "Monday to Friday, no weekends, no on-call" and thinks: that sounds too good to be true. It isn't. This is a Day Care Centre Manager role with a well-established, family-feel care group that has been looking after people in Leicester for over 20 years. Eleven care homes and growing. A strong Head Office and Quality team. An Operations Director, Clinical Governance Director and hands-on Directors who actually show up. The Day Centre sits alongside one of their residential homes, a genuinely distinctive setup. You'll be managing care for up to 20 individuals during the day: giving families real respite, and giving people living with dementia and mental health conditions somewhere they actually want to be. And this isn't just a pleasant holding facility. The group has been actively investing in this Day Centre, it's becoming a proper community hub, with ambitions to grow into structured therapeutic programming, well-being activities and meaningful community partnerships. The right person won't just manage it. They'll help shape what it becomes. What you'll need: You don't need a Registered Manager background for this one, although it would be useful. This role could suit a few different profiles: A Senior Carer or Team Leader with NVQ Level 3, ready to step up into management A Deputy Manager whose home life needs a schedule that works with you, not against you A Registered Manager who loves the care part but could happily live without the CQC registration and the 3am phone callsDementia care experience is important. A genuine warmth for the people you support even more so. Please note: This role is unable to offer visa sponsorship. You'll need to have the right to work in the UK independently to be considered. The package: Up to £30,000 plus benefits and that work-life balance that's genuinely hard to find in this sector. Interested? Apply with a CV, even if it needs updating. Or give us a call directly for a confidential conversation before you do anything else

Are you an experienced Engineer with a strong electro-mechanical background, who enjoys applying your fault-finding skills to work independently on large-scale robotics and automation equipment? Our client is a leading life sciences technology company seeking an experienced Field Service Engineer to join their growing European team. As a Field Service Engineer, you will be the technical expert that customers rely on. This is a hands-on, physical role where you will work on large, complex robotic systems, often spending significant time at customer sites to ensure their equipment runs perfectly. Your typical week will involve travelling to customer locations, which are primarily situated between the Stevenage and Manchester areas. You can expect to handle up to two jobs per week, with overnight stays being common. While the role is UK-based, travel to Europe may be required. You must be available to undertake a comprehensive training programme, which includes two weeks at the company's head office in America, two weeks in the Manchester office and a subsequent 12-week onboarding period shadowing senior engineers. Key Responsibilities: • Perform advanced fault-finding, root cause analysis and component-level troubleshooting on laboratory automation and robotic systems., • Install, deploy and calibrate robotic platforms, ensuring systems meet customer specifications., • Respond promptly to customer support requests, managing issues from initial diagnosis to resolution., • Document all service activities, issues and resolutions accurately for knowledge sharing., • Collaborate with internal support and operations teams on system upgrades and relocations., • Train customers on the routine operation of their equipment., • Develop and maintain strong customer relationships through clear communication and proactive support., • Contribute to the creation of service documentation and technical articles., • Mentor and train junior engineers as you grow within the team. Requirements: • An HNC, equivalent qualification, or a modern apprenticeship in a mechanical or electrical engineering discipline., • A minimum of 2 years of direct field service or customer-facing support experience., • A strong electro-mechanical background with hands-on experience repairing large, complex machinery such as robotics, automation equipment, or transferable technology like CT scanners or X-ray systems., • Proven ability in diagnosing and resolving issues with X/Y/Z axis systems, servo motors, wiring and control circuits., • Knowledge of computer communications (TCP/IP, RS232)., • Excellent communication skills, with the ability to explain technical issues to both technical and non-technical audiences., • An organised and self-managed approach to scheduling, completing tasks and documentation., • A full, valid driving licence., • The ability to travel weekly to customer sites, including regular overnight stays (approximately 60-80% of your time). Benefits: • A competitive salary and a car allowance, • An annual bonus based on company and individual performance., • Company pension, • A company credit card, with all food, accommodation and travel expenses fully reimbursed., • A laptop, tools and all necessary equipment to perform your role effectively., • The flexibility to work from home when not travelling. If you have a strong background in servicing complex machinery and are looking for a role with autonomy and excellent training, we would love to hear from you

GBR Recruitment are working exclusively with a leading progressive people centric East Midlands based construction company, recruiting for an experienced HR & Payroll Manager to lead the HR / ER / Payroll process across the organisation in a true HR Generalist (360 degree) capacity, reporting to the HR Director, overseeing HR Advisor (x2) & HR Assistant (x2) & working in close partnership as a HRBP with the SMT members. You will be a time served HR Manager / People Manager with Payroll experience, who is ideally CIPD Level 5 or Level 7 qualified & from within a business employing over 500 employees. This key HRM role is on-site based at the Leicester HQ 5 days a week (no hybrid). The client not only wants a 360 degree HR generalist but also someone with strong knowledge of payroll processing & systems (oversees a Payroll Manager). The Purpose of the HRM: • HRBP 360 degree generalist duties, • Ensuring employment practices are aligned with the companies people strategy & the HR policy, supporting key areas such as HR / ER / Payroll / Employee Engagement, Employment Law & Well being / Diversity / Full inclusion activities., • Ensuring full compliance with UK employment law & legislation., • Implementation of ongoing strategic HR / ER policies., • Supporting L&D / Training plans., • Systems improvements / implementation & Payroll activity support Duties: • Full responsibility for the professional delivery of the HR / ER function, • 360 HR Generalist duties, plus supporting & at time processing payroll, • Driving effective recruitment & selection, controlling absence management, leading disciplinary hearings, dealing with any grievances, employment law advice to employees & managers, plus general 360 degree HR support (HR Generalist position)., • Leading people planning, resourcing & restructuring., • Driving employee engagement activities., • HR Business Partnering with the SMT & wider business teams., • Leading HR / ER related projects as delegated by the HRD., • Continuously improve HR / ER working practices and procedures, • Set / modify terms & conditions of employment with staff., • Producing HR data reports, presenting findings to the SMT with the HRD., • Advise & devise career development plans., • Mentor, coach & develop the HR Advisors & HR Assistants. Experience & Qualifications: • Strong HR/ER & Employee Engagement experience., • Strong payroll knowledge / experience (some processing experience), • Used to working in operations of 500+ employees., • Strong knowledge of Well-being, Diversity & Full inclusion (EDI), • CIPD L5 or L7 qualified, • Strong HRIS experience, • Up to date knowledge of employment law & best practice, • A real team player who thrives in developing & supporting others, • Construction industry experience would be useful but not a must This role offers 36 days holiday, a bonus scheme, car allowance or car, BUPA healthcare & more. An "Employer of Choice" with a fantastic reputation within the industry. Great company, amazing people & fantastic end products. This role may suit someone working as a HR Manager, HR Business Partner, People Manager, People Business Partner, Regional HR Advisor, Head of HR or similar. The role is commutable from Leicestershire, Derbyshire, Nottinghamshire & parts of Lincolnshire & Northamptonshire. All applications are via GBR Recruitment only. Apply today

Bid Estimator £60K-£70K per annum Leicestershire area Position Overview Reporting to the Project Manager or Head of Operations, this role involves leading the technical preparation, costing, and development of commercially competitive proposals and quotations for Mechanical, Electrical, and Automation projects of diverse scale and complexity, ensuring compliance with current legislation and internal processes. You will spearhead the pre-contract engineering activities, collaborating closely with Sales, Design, Procurement, and Project Delivery teams to define accurate project scopes, establish reliable cost models, and ensure a seamless handover from bidding stage to project execution. Candidate Profile Ideal candidates will have a solid engineering foundation in mechanical, electrical, or automation systems. This role is suitable for experienced Project Engineers, Design Engineers, or Senior Site Engineers aiming to shift into a pre-construction, bid-focused position. You should have a commercial mindset, be highly methodical, and be adept at interpreting technical documents, drawings, and client specifications, converting them into clear, costed technical proposals. Primary Responsibilities Prepare precise, competitive, and compliant bids and quotations for Mechanical, Electrical, and Automation projects. Analyze client specifications, drawings, and tender documents to define project requirements. Establish scope, assumptions, exclusions, and risk contingencies. Collaborate with Design, Procurement, Manufacturing, and Installation teams during bid preparation. Provide technical input to support Sales in client meetings and presentations. Conduct site visits and technical clarifications as necessary. Compile comprehensive handover documentation for Project Delivery teams upon contract award. Adhere to company QMS, Health & Safety policies, and organizational values. Experience & Requirements Minimum of 5 years' experience in industrial mechanical, electrical, or automation engineering. Experience in Food & Beverage, Logistics, or Distribution sectors is advantageous. Previous exposure to estimating, scope definition, or pre-contract engineering is preferred. Skills & Competencies Strong technical knowledge combined with commercial awareness. Excellent written and verbal communication skills. Highly organised, methodical, and detail-oriented. Comfortable collaborating with multidisciplinary engineering teams.Interested or know someone suitable for this role? Send the updated CV to Luana Ferreira at (url removed) or call her on (phone number removed). Proactive Global is committed to equality in the workplace and is an equal opportunity employer. Proactive Global is acting as an Employment Business in relation to this vacancy

People & Operations Support Lead Leicester / Hybrid c£40,000p.a. • Are you someone who naturally keeps people, processes and priorities running smoothly?, • Do you enjoy being the organised and proactive support behind a busy leadership team?, • Are you looking for a role that blends people coordination, administration and operational support? The Company: Our client is seeking a highly organised and adaptable People & Operations Support Lead to support a fast-moving HR and operational function. This role will suit somebody with strong coordination skills who enjoys multitasking, improving processes and supporting both people and business operations within a collaborative environment. Role & Responsibilities of the People & Operations Support Lead: • Provide operational and administrative support to the Head of People and HR, • Coordinate HR processes including onboarding, employee records, documentation and compliance administration, • Manage diaries, priorities, meetings and workflow coordination across the function, • Support employee communications, engagement initiatives and training coordination, • Maintain internal systems, reports and trackers ensuring accuracy and confidentiality, • Assist with recruitment coordination and candidate onboarding activities, • Work collaboratively with departments across the business to ensure smooth operational support, • Support continuous improvement projects and process efficiencies across HR and operations About You as the People & Operations Support Lead: • Experience within HR coordination, operations support, PA/EA support or business administration, • Highly organised with the ability to manage multiple priorities simultaneously, • Strong communication and relationship-building skills, • Confident working independently and making decisions within a fast-paced environment, • Excellent attention to detail and strong system skills, • A proactive and adaptable mindset with the ability to stay one step ahead, • Experience using HR systems or databases would be advantageous Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise. While we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion. We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details. We look forward to hearing from you

15 caring services. 500+ team members. £26m+ revenue. One family. And one job that's never existed here before. Managing Director - Leicestershire, Warwickshire and expanding Midlands Care Group For 20 years, Midlands Care has been built, led and loved by the Raja family. Three brothers, 8 acquisitions in two years, a 9.5 rating on (url removed) from nearly 500 reviews, a dynamic and progressive care operation earning Good CQC ratings across the group with a clear pathway to Outstanding. Now the Managing Director is stepping up to become Chief Executive, and we're looking for the professional operator who will run the business day-to-day. What you'll get Salary up to £135,000 plus a substantial performance-linked bonus structure, paid half-yearly Car allowance, 25 days' leave, and the autonomy of a defined authority framework An exceptional senior team already in place: Director of Operations, Clinical & Governance Director, HR Manager and a Quality Assurance Team ++ A growing business with freehold property, sound banking, and the family's full backing for multi-directional strategic growth Operating from brand-new, spacious Leicester head office premises, ready for growth A culture of innovation and ambition It could be you if You've led a multi-site care operation of 10+ services as MD, COO, Regional Director or equivalent You've driven occupancy, EBITDA and CQC ratings and can prove it with numbers You can chair a strong senior team, manage upward to hands-on principals, and operate with clarity You'll be as comfortable walking a home floor at 7am as presenting to the board Do not apply if You're looking for a title rather than the job You've no exposure to CQC regulations or care businesses. There's a breadth and depth of knowledge inherent that are essential You see care quality as a cost to be managed rather than the product the business exists to deliver To apply Apply with CV for immediate attention. This is a retained search managed exclusively by Recruitment Panda ® on behalf of Midlands Care Group. All applications are treated in strict confidence. Downloads The Job Description and Person Specification will be shared with suitable applicants following initial screening via the Recruitment Panda ® Proact Portal. Further information available to shortlisted applicants Remuneration package RP MD Authority Model Recruitment Panda Ltd is acting as an Employment Agency in relation to this vacancy. We are committed to equal opportunities and welcome applications from all suitably qualified candidates regardless of race, sex, disability, religion, sexual orientation, or age. By submitting your application, you consent to Recruitment Panda Ltd processing your personal data in accordance with our Privacy Policy, a copy of which is available on request (or via the below link where this is viewed on (url removed))

Head of Estates & Lease Management Salary: Up to £80,000 DOE Contract: Permanent | Full Time Travel: UK & Northern Ireland travel required We are recruiting for an experienced and commercially focused Head of Estates & Lease Management to oversee a large-scale UK & NI retail portfolio within a fast-paced retail environment. This is a senior property role responsible for driving occupancy cost savings, managing all lease events, and ensuring the estate remains commercially efficient, flexible and aligned to business performance. The successful candidate will have strong retail estates experience, excellent negotiation skills and a proven track record of delivering value across large property portfolios. Key Responsibilities Lead all lease events including rent reviews, renewals, regears, break options and expiries Negotiate rent reductions and improved lease terms to support commercial performance Manage landlord relationships and resolve escalated lease disputes Drive occupancy cost savings and challenge service charges where appropriate Support strategic property decisions including closures, relocations and new store openings Maintain and manage the rent roll and lease management systems Monitor lease deadlines, liabilities and dilapidations exposure Work closely with Operations and Maintenance teams to support estate performance Requirements Proven experience managing a large retail property portfolio Strong background in lease negotiations and landlord management Experience within retail, discount retail, grocery or high-volume environments preferred Excellent commercial awareness and financial understanding Strong knowledge of Landlord & Tenant legislation MRICS qualified preferred but not essential Confident negotiator with a proactive and solutions-focused approach Benefits 33 days holiday including bank holidays Private medical insurance Life assurance Pension scheme Staff discount and additional discount events Free onsite parking Employee discount platform and retail vouchersOffice Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Hybrid – 2 days office / 3 days remote | 3–6 month contract | Immediate start Are you a strategic and hands-on HR leader ready to make an impact from day one? We’re looking for an experienced Interim Senior HR Business Partner / Head of HR to lead a high-performing HR team through a period of transition. This is a fantastic opportunity to drive cultural and operational change in a dynamic, purpose-driven organisation. What You’ll Be Doing • Leading the HR function and managing two direct reports, and their teams., • Acting as the go-to expert for Employee Relations, redundancy, and change management., • Challenging existing processes and driving improvements across HR operations., • Building strong relationships across the business and influencing senior stakeholders., • Providing HR reports and providing insights using Excel. What We’re Looking For • Proven experience in senior HR roles with strong generalist, change and ER expertise., • A confident leader who can coach, manage, drive change, and inspire teams., • Comfortable working in a fast-paced, hands-on environment., • Strong Excel skills and ability to interpret HR data. Working Arrangements/ Pro rata • 35-hour week, • Hybrid working (3 days WFH / 2 days office), • 25 days annual leave + bank holidays, • Flexible hours and good benefits Start date: ASAP. If you're ready to hit the ground running and make a real impact, we’d love to hear from you

The Head of Operations is responsible for leading teams to deliver a seamless guest experiences across the Reception, Leisure, Spa, Housekeeping, Entertainment and Nights teams. What will I be doing as Head of Operations?. Following an internal promotion, Warner Hotels are looking for a Head of Oper

A leading care organization is seeking a Head of Area Operations in Wirral to manage the operations of about 15 homes.

Global Head of Sales and Revenue Operations. Own global Sales Operations/Revenue Operations. Sales Operations, Revenue Operations, or a closely related commercial analytics role.

As the Revenue Operations Leader, you’ll take full ownership of data analytics, reporting, and forecasting. Experience in Revenue Operations, Sales Operations, or Business Analytics in a SaaS environment. Be part of one of the most dynamic AI businesses in the world.

The ideal candidate will have a proven track record in senior operations leadership, capable of leading transformation initiatives and managing operational performance effectively. Cavendish Maine is seeking an Operations Director in the United Kingdom, responsible for defining and delivering the op

Harrison Scott Associates is seeking a Head of Operations in the United Kingdom to manage the daily operations of the company.

Reporting to the Operations Director, the Head of Operations will take full ownership of site performance—balancing safety, quality, service, cost, and sustainability. Ensuring the reliability and performance of all processes and assets while embracing automation, digitalisation, and smarter ways

A leading facilities management company in the UK is seeking a Head of Technical Services. The role involves overseeing mechanical, electrical, and plumbing systems across multiple buildings, ensuring high standards of health and safety compliance, and managing teams effectively. This position offer

We are now seeking to appoint an outstanding individual as Head of Technical Operations, to lead and manage our technical team, ensuring the efficient running of our core facilities and research and teaching laboratories. If you require any further details about the role, please contact: Cathy Tupma

Take overall responsibility for UK & Ireland operations, acting as the key point of contact for all operational matters. Reporting into senior leadership and working closely with HQ, Sales, and external partners, you’ll have end-to-end responsibility for UK operations while also shaping and optimi

NFP PEOPLE is seeking a Head of Operations and People to manage the operational functions of the youth zone in Tilbury, Essex. This full-time position offers a competitive salary of £40,000 to £45,500, and benefits including 33 days holiday and workplace pension. With a focus on creating a welcomi

Mason & Dale Recruitment Specialists is looking for a Head of CRM & Revenue Operations to manage and optimize the HubSpot ecosystem. This role involves taking full ownership of systems, data, and infrastructure to drive commercial success across Marketing and Sales. The ideal candidate will possess

Harrison Scott Associates is seeking an Operations Director in the UK to lead print production operations. The successful candidate will enhance customer experience, drive efficiency, and manage a team of departmental managers and production staff across various areas including digital printing and

YTHFM offers a relocation package of up to 30% of salary (capped at £18,000). The Deputy Director of Operations is responsible for the safe, compliant and effective operation of the Trust’s built environment and facilities services. Chartered membership of a relevant professional institution (IHE

A rapidly expanding, global fixed‑income/credit hedge fund is looking to hire a Head of Operations for its London office. Head of Operations - Credit Hedge Fund - £200k+ TC. It covers a wide range of fixed‑income/credit strategies and requires a close liaison with leading investment professiona

MRSL Group is seeking a hands-on leader to drive operational improvements and lead change across multiple sites in the West Midlands.This role requires a dynamic individual who can build credibility both on the shop floor and at the board level.The ideal candidate will have a background in technical

This is an exciting opportunity for an experienced and commercially minded Head of Operations to take ownership of a busy warehouse and logistics operation. Proficient with warehouse management systems and basic office tools (Excel, email). Strong understanding of end‑to‑end warehouse processes:

TEKEVER is seeking a Head of Manufacturing Operations to establish and scale UK manufacturing capabilities. This role requires a blend of technical skill and entrepreneurial drive to lead a quality-focused production organization.

Candidates should have a minimum of 5 years of experience in a similar role, excellent leadership, communication, and negotiation skills. Harrison Scott Associates is seeking an Operations Director for a leading large format print production company in the UK. This role entails overseeing all produc

This is not a role where you will be sat in the corner of a coffee shop tinkering away on Excel. A high-performing, profitable operation with zero excuses. The ability to lead from the front (not the office).

A fast-growing, independent drinks business is seeking a Group Head of Operations Finance. In this key leadership role, you will oversee operational finance and lead a capable team, ensuring accurate reporting and standardisation of processes across multiple sites.

We are exclusively partnered with a growing building maintenance and reactive FM provider to appoint a Head of Reactive FM Operations. The role has been created as part of a planned succession strategy and offers the opportunity to take ownership of a growing operational division with genuine autono

NFP PEOPLE is seeking a Head of Learning, Operations & Partnerships to lead impactful outdoor learning and land-based education programmes across the South of England. This full-time position entails overseeing a regional learning team, managing partnerships, and ensuring quality delivery of educati

A leading finance organization based in Solihull seeks a Head of Business Management to lead strategic operations and budget delivery. This is a full-time, permanent position offering a flexible hybrid work model and an inclusive corporate culture focused on professional development and well-being.

Newcastle United Women are seeking a dynamic and experienced Head of Football Operations to lead the strategic and day-to-day delivery of our women’s football programme. You’ll be responsible for creating a professional and supportive infrastructure that reflects the values of NUW and supports o

This position offers the opportunity to shape the future of transportation operations, ensuring safe and efficient travel for all users. A global engineering firm is seeking a leader for their Network Operations Directorate in Hertsmere. This pivotal role oversees a team of 300, managing incident re

We’re looking for a Head of Operations to be the operational heartbeat of Salt Escapes and lead delivery across every destination as we scale. Leadership of in‑resort teams, Ops Coordinators, and Head of Team. If you enjoy building systems, leading people, and being at the centre of execution, w