Operations Advisor
2 days ago
Newport
Join to apply for the Operations Advisor role at TieTalent 6 days ago Be among the first 25 applicants Join to apply for the Operations Advisor role at TieTalent Operations Advisor - German Speaking Customer Service & Claims | Newport | Hybrid | £27,000 About The Role Are you a fluent German speaker looking for a permanent Operations Advisor role in Newport? Join a leading insurance management company providing exceptional customer service and claims handling. This hybrid position offers Monday to Friday hours and a competitive salary of £27,000. As an Operations Advisor, you will manage customer service queries, handle insurance claims, and liaise with customers, insurance brokers, and insurers. Your role is critical in delivering timely, accurate, and professional service to ensure customer satisfaction and uphold company standards. Key Responsibilities: • Customer Service Operations:, • Respond promptly to customer service inquiries in fluent German and English., • Accurately record insurance details from customers, brokers, and insurers using internal systems., • Manage high volumes of inbound calls and correspondence within agreed SLAs., • Maintain strong relationships with customers, lessors, suppliers, and insurance partners., • Handle complaints professionally, following company policies and complaint handling procedures., • Support and mentor junior colleagues to uphold team performance and standards., • Claims Handling:, • Investigate insurance claims, collecting statements and documentation., • Assess and verify coverage, estimate losses, and manage claim reserves., • Notify insurers of claims exceeding delegated authority limits., • Follow up proactively to obtain outstanding information and keep customers updated., • Identify subrogation, recovery, and salvage opportunities where applicable. Candidate Requirements • Fluent German and English language skills (verbal and written)., • Previous experience in customer service, preferably in insurance or claims handling., • Strong communication and interpersonal skills., • Ability to multitask, prioritise workloads, and work independently in a fast-paced environment., • Excellent organisational skills with attention to detail., • Conflict resolution and problem-solving capabilities., • Flexibility to adapt to changing priorities and customer needs. Benefits • Competitive salary of £27,000 per year., • Hybrid working model based in Newport., • Free on-site parking., • Performance-related bonus scheme., • 25 days annual leave with the option to buy or sell holidays., • Private medical healthcare. How to Apply If you are an experienced German-speaking Operations Advisor seeking a challenging role in Newport, apply now! For more information, please contact AnnMarie at the Acorn by Synergie Head Office. Acorn by Synergie acts as an employment agency for permanent recruitment. TITL1_UKTJ • Mid-Senior level, • Full-time, • Project Management and Information Technology, • Technology, Information and Internet Referrals increase your chances of interviewing at TieTalent by 2x Get notified about new Operations Advisor jobs in Newport, England, United Kingdom. Fareham, England, United Kingdom 3 days ago Southampton, England, United Kingdom 3 days ago Chandler's Ford, England, United Kingdom 1 week ago Southampton, England, United Kingdom 1 week ago Chichester, England, United Kingdom 3 weeks ago Lee-On-The-Solent, England, United Kingdom 1 week ago Hedge End, England, United Kingdom 1 week ago Southampton, England, United Kingdom 5 days ago St Helens, England, United Kingdom 1 week ago Chandler's Ford, England, United Kingdom 6 days ago Ringwood, England, United Kingdom 3 hours ago Titchfield, England, United Kingdom 6 days ago Portsmouth, England, United Kingdom 1 week ago Portsmouth, England, United Kingdom 6 hours ago Fawley, England, United Kingdom 1 week ago Lyndhurst, England, United Kingdom 4 days ago Southampton, England, United Kingdom 6 days ago Portsmouth, England, United Kingdom 5 days ago Southampton, England, United Kingdom 6 days ago Portsmouth, England, United Kingdom 2 weeks ago Winchester, England, United Kingdom 4 days ago Southampton, England, United Kingdom £74.00-£74.00 2 weeks ago Portsmouth, England, United Kingdom 6 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr