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🔥 Head of Retail Operations (Energy / Utilities) 📍 Carlisle 💰 £60,000 + Bonus + Benefits We’re working with a fast-growing organisation in the low-carbon energy sector that is scaling rapidly across the UK. As part of this growth, they are looking to appoint a Head of Retail Operations to lead and develop their customer-facing function. This is a fantastic opportunity for someone who enjoys building teams, improving processes, and delivering excellent customer outcomes within a regulated environment. 🚀 The Role You’ll take full ownership of the end-to-end customer operation, ensuring a high-quality experience across all touchpoints. This includes: • Billing and customer account management, • Customer service and contact centre operations, • Revenue management (collections, debt, recovery), • Complaints handling and customer support, • Oversight of CRM and billing systems, • Managing outsourced service providers You’ll also play a key role in improving systems, driving performance, and shaping how the function evolves as the business continues to grow. 👥 What You’ll Be Doing • Leading and developing a multi-disciplinary customer operations team, • Ensuring accurate billing and strong revenue collection, • Driving customer satisfaction and service improvements, • Managing KPIs, performance metrics, and reporting, • Overseeing third-party providers (e.g. call centres, metering), • Ensuring compliance with regulatory requirements in a utilities environment, • Taking ownership of the P&L for the customer/retail function, • Identifying opportunities to streamline processes and improve systems ✅ What We’re Looking For • Experience in customer operations ideally within utilities, energy, or regulated environments, • Experience using CRM and billing platforms to manage customer operations and reporting, • Proven leadership experience managing teams and/or outsourced providers, • Experience improving processes, systems, or customer journeys, • Comfortable working in a growing, evolving business, • Strong stakeholder management and communication skills 🎯 Why Apply? • Be part of a high-growth, future-focused energy business, • Play a key role in shaping a scaling customer operation, • Work in a sector that is central to the UK’s net zero ambitions, • Genuine opportunity to make an impact and progress your career 📩 If this sounds of interest, feel free to apply directly or reach out for a confidential conversation.

Recruiting a Head of Supply Chain, Operations and Distribution 12-month FTC to lead a new project focused on business expansion. Head of Supply Chain, Operations and Distribution 12-month FTC. Head of Supply Chain, Operations and Distribution 12-month FTC will design, set up and stabilize a new UK d

Working closely with the Directors and across all levels of the business, the role of Head of People & Office Operations is a pivotal role working for a friendly, small, well-established business. Head of People & Office Operations. This is a broad, busy, and varied role where you will be expected t

Prospectus is delighted to be supporting one of the world’s greatest touring classical ballet companies as they look to appoint an Interim Head of People and Operations on a 6-9 month contract. Key HR responsibilities include overseeing HR operations, employee relations and union engagement, immig

Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry? Liftec Express – a leading independent provider of lift maintenance, repair and modernisation services – is lo

Head of Customer Operations Heat Utilties Energy Heat Network Rockcliffe, Cumbria £50,000 + £60,000 + Bonus + Benefits + Training + Progression Are you an experienced leader within utilities or regulated customer operations looking for a role where you can shape and scale a retail f

We have an exciting opportunity for a Head of Environmental Operations to join the Norwich City Service Limited (NCSL) team. In this role as Head of Environmental Operations, you will lead with a safety-first culture, embedding Lean principles and driving operational excellence, while developing and

You have a track record of scaling operations and building high-performing teams. You will architect, optimise, and scale operations, creating structure from growth and embedding the systems, processes, and culture required for sustained performance. Operating at the heart of an expanding scientific

The role is pivotal to ensuring the effective delivery of its Digital First Learning strategy; in terms of deployment of global learning content, learning programs & workshops; ensuring that the learning needs of Hays are met efficiently and effectively. Global Head of Learning Systems and Operation

Shape the future of a newly unified professional body. The College of Sport, Exercise and Musculoskeletal Medicine (CSEM). Provide strategic oversight of communications and brand.

The person who did that was interim the current Interim Head of Operations, who is staying on until the end of the year to hand things over properly to whoever takes this role. Head of Operations | Medical Technology Scale-Up | UK Remote (with Occasional Travel). Lead a team of three Project Manager

Head of Clinical Operations – UK / Global CRO. What You’ll Do as Head of Clinical Operations. Shape and lead the clinical operations function in a.

The organisation is seeking a Head of Operations or Chief Operating Officer to lead operational development and support the scaling of its investment platform. Proficiency with standard business and productivity software, including Microsoft Office. Proven experience in a senior operational role suc

This is an opportunity to shape how customer operations works in a modern energy business and play a central role in building a function that is efficient, resilient and customer-focused. Overseeing validation of industry invoices and working with Finance on discrepancies and recoveries. Good unders

Job DescriptionHead of Operations Wellington Permanent - Full time Competitive salary, Company car or allowance plus benefits The Head of Operations with be responsible for tactical

As Head of Media Operations for Europe & Central Eurasia, you’ll own how media actually gets delivered connecting people, process, data and technology to ensure campaigns run flawlessly, efficiently and at scale. As a result, we have an exceptionally energised and committed talent base, all of us

Head of Operations and Partnerships (Education). Head of Operations and Partnerships, providing strategic leadership. This is a fantastic opportunity to take ownership of a high-profile, varied role, delivering impact across the whole school while working within a supportive and forward-thinking lea

A leading payment service provider in London is seeking a Head of Operations (Payments) with over 15 years of operational leadership experience in Banking or FinTech. The ideal candidate will have a solid history in project management and a deep understanding of payment systems and compliance regula

An additional 2 weeks off once you reach your 5th anniversary with Numan. At Numan, people are at the heart of who we are. Build and run a high‑velocity creative system (hundreds of assets/month).

Ideal candidates will have a strong background in purchase ledger management, excellent leadership skills, and proficiency in accounting software. A dynamic financial services company in the East Midlands is seeking an experienced Head of Purchase Ledger to lead accounts payable functions.

An exciting opportunity has arisen for a Head of Commercial Operations to lead and develop the UK business. Head of Commercial Operations - UK (Potatoes). Knowledge of UK variety trials and agronomy.

As a result, we have an exceptionally energised and committed talent base, all of us proud of our welcoming and supportive culture, as evidenced by our recognition as one of. As Head of Media Operations for Europe & Central Eurasia, you’ll own how media actually gets delivered connecting people, p

We’re looking for a Head of Product – Back Office Operations to lead the design and delivery of InvestEngine’s back-office automation strategy. Working at the intersection of Product, Operations, and Technology, you’ll translate complex business requirements into a cohesive automation roadma

A global technology firm seeks a Head of People Operations to transform HR operations into an efficient and scalable function. The successful candidate will have over 10 years of progressive HR leadership experience, a record of delivering transformation, and a strong background in AI and automation

Reporting to the Account Director, the Head of Catering Operations is responsible for the strategic leadership and day‑to‑day management of catering services across a high‑profile corporate Business & Industry (B&I) contract. Title: Head of Operations- Hospitality, Retail & Catering. A high‑

We are seeking an experienced Head of Technical Operations to lead and evolve the foundational technology services that enable the company’s global operations to run reliably, securely and efficiently. Oversee cloud infrastructure and platforms, including Microsoft Azure, Microsoft 365 and Softwar

Reporting to the Group Procurement Director, the Head of Procurement Operations will lead and run the day‑to‑day procurement function, managing a team of 3-4 professionals. Lead, manage, motivate and develop a team of 3-4 procurement professionals. You will be visible within the business, workin

They’re looking for a Head of Digital Operations to drive growth, operational success and customer experience. Deep understanding of digital campaigns, customer journeys, trade cycles & ecommerce operations. Exclusive benefits, free advice and savings from a range of retailers and providers.

A leading industrial operations firm based in South Yorkshire is seeking an experienced Plant Manager/General Manager for heavy process manufacturing. This is a rare opportunity to influence the future direction of a strategic operation, ensuring operational performance through capable and empowered

A growing global CRO in the UK is seeking a Head of Clinical Operations to lead and scale their clinical delivery function. The ideal candidate will have over 10 years of experience in clinical operations, strong regulatory knowledge, and the ability to manage high-performing teams. This senior lead

With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide. We are seeking an ambitious and visionary Head of AI Infr

The position also requires knowledge of major cloud platforms and cybersecurity incident response processes. A leading cybersecurity training provider in Greater London is seeking a skilled SOC Manager to oversee a team of analysts responsible for 24/7 monitoring and incident response.

A leading event operations firm is seeking a Global Head of Event Operations to manage supplier relationships and plan high-profile events. Candidates should possess excellent organizational abilities and be detail-oriented, as well as familiarity with graphic design software.

We’re a medium sized not for profit company, with a wonderful collaborative culture, and you would take responsibility for our established head office estate plus other sites currently under development. Operations and Maintenance: Drive and improve maintenance standards and overall upkeep of buil

My client, a large UK Financial Service Organisation is seeking a Head of Technology Operations to build a Technology Operations function from scratch and lead it at national scale to join their London based office. Head of Technology Operations – Technology, Reliability, Incident Management, Team

Newcastle United Women are seeking a dynamic and experienced Head of Football Operations to lead the strategic and day-to-day delivery of our women’s football programme. You’ll be responsible for creating a professional and supportive infrastructure that reflects the values of NUW and supports o

We are seeking a Head of AI DC Deployment & Operations to lead the development, delivery, and activation of a national datacenter footprint. Head of AI DC Deployment & Operations. Head of DC Deployment & Operations.

A major airline in Greater London is looking for a Group Head of Operations & Networks Delivery Intelligence. The position offers significant opportunities for personal and professional growth, along with comprehensive travel benefits. This pivotal role entails leading the delivery of operational an

The Global Head of Revenue Operations will play a critical role in building and scaling a world-class revenue engine across Marketing, Sales, Customer Success, Service Delivery, and Renewals. Extensive experience in senior Revenue Operations, Commercial Operations or Sales Operations leadership role

A leading specialty insurer in the UK is seeking a Head of Resilience & Operations Controls to enhance operational resilience and business continuity.

A high-growth SaaS business is seeking a Head of Financial Operations to lead end-to-end financial processes and improve efficiency. This mid-senior level position requires strong experience in Financial Operations, cash management, and stakeholder management. The successful candidate will implement