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Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Complaints Insight Specialist About the role We're looking for a Complaints Insight Specialist to join our Complaints Process & Insight team on a permanent basis. We’re passionate about using customer complaints as a driving force for change, helping Capital One to deeply understand our customers and translate these insights into opportunities that we can invest in. You’ll be part of a team of six specialists and work across our organisation on a range of initiatives; from designing and delivering powerful data-driven customer insights, partnering deeply as part of our Operations department and enhancing our complaints strategy so that we can achieve great outcomes for our customers. You’ll report into the Head of Complaints Strategy and will need to have a passion for deep collaboration across different teams and leveraging data to identify where and why things go wrong. Spotting patterns, creating compelling visual narratives and clearly explaining your results to people across the organisation of varied disciplines and levels will be key in the role. What you’ll do Manage and deliver complaints insight projects to successful conclusion and implementation through initiating and leading problem solving efforts in close partnership with internal stakeholders Support the UK Customer Operations management team in the real-time identification of emerging customer dissatisfaction trends and specific performance improvement initiatives that can be quickly leveraged to ensure good outcomes, operational efficiencies and reductions in service costs Manage and enhance our complaints strategy, as well as the associated risks and process control activities, while providing relevant and timely communication to all internal partners and stakeholders Prepare and present insights and recommendations, through both written reports and presentations, in a concise and compelling way to internal stakeholders Leverage internal, industry, regulator and Financial Ombudsman Service (FOS) information to produce objective and actionable insights of customer complaint drivers and outcome trends Ensure all outputs are actionable, grounded in customer understanding, and guided by the broader context of our organisation to inspire the team to uncover the “so what’s” of all deliverables Collaborate with teams from across global lines of business and drive the delivery of key regulatory data and reports What we’re looking for A natural storyteller with an endless curiosity for how we can enhance customer outcomes Excellent interpersonal skills with a positive and cooperative attitude that fosters collaboration and teamwork across all lines of business Experience with both qualitative & quantitative analytical methods Strong presentation-building, storytelling, and data visualisation skills Detail orientation, with some experience of more broad strategy design and process management A proven track record in delivering sustainable improvements, with a hands-on approach and outside-the-box mentality Creative problem solving and cutting through complexity with simple solutions Relevant experience in a regulated complaints environment Experience with Google Workspace, e.g. Google Sheets, Google Slides Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Forecasting Lead - Principal Associate About this role This is an exciting opportunity to manage a small but mighty team responsible for producing demand forecasting for our Customer Operations area. If you are experienced in using tools and techniques to manipulate data, managing others and interested in Forecasting and Planning, then please read on! What you’ll do Lead a small team to cover the production of all forecasts across operations Produce medium and long term customer demand forecasts for critical contact centre process areas and oversee the creation of back office operations forecasts Play a lead role in the creation of our operations budgets and outlook refreshes with Finance, through the provision of future volume demand views Utilise planning data, models and insight to provide compelling advice and recommendations Maintain strong, collaborative relationships by engaging stakeholders to become a trusted partner of the operation Continually improve the quality and accuracy of our forecasts by reviewing tools, assumptions, models and processes Communicate capacity plan outputs in a simple, easy to understand way Ensure the efficient and effective use of resources in line with agreed planning periods What we’re looking for Experience of producing forecasts in an operational environment to deadlines Understanding of complex models (Excel based) to enable a continuous improvement based approach and solve problems Experience coaching and managing a small team to maintain engagement and good service to our customers Fantastic stakeholder management skills and ability to manage multiple stakeholders and effectively We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women and ethnic minority candidates. Where and how you'll work This is a permanent position and will be based in our Nottingham offices. Our flexible, hybrid working model gives you the opportunity to work both remotely and in our offices, which provide great spaces for in-person collaboration. Our core office days are Tuesday to Thursday, but the number of days you actually spend in the office will be led by your team, the work you’re doing and your preferences. Many of our associates have flexible working patterns, so we’re open to discuss flexible working arrangements with you. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Head of UK HR Operations and Technology About this role We’re looking for a results driven Head of HR Operations and Technology (Senior Manager level) to inspire and guide a team of approx. 10+ HR professionals and drive operational and associate experience excellence. You’ll set the vision and strategy for how we deliver simple employee experiences with excellence, while constantly pushing on what’s possible across people, process, and technology. The ideal candidate for this role is passionate about the connection of HR operations and technology. You’ll drive efficiency across all areas of HR operations; using technology and automation to create seamless journeys and experiences. You’ll also be critical to redefining team scope, operationalising new practices, designing new processes and ways of working as HR strategy evolves; and ensuring resources are leveraged most effectively. Exploring data for governance, building cases for change, understanding opportunity and risk will be key. The ability to to work with senior leader stakeholders will be paramount; ensuring they’re to part of the story and journey to drive sustainable service change. You’ll partner with HR strategic teams, risk management, tech teams and business partners to help achieve our goals. You’ll be fungible enough to work on HR processes in one moment, and be leading teams designing new HR tech capabilities the next. What you’ll do Spearhead and develop a HR operations function that provides best-in-class services to employees and people leaders. You will be responsible for operations strategy in partnership with our technology teams. Own the product roadmap and strategy, ensuring it aligns with the business and moves us towards continued growth, speed, innovation and improvement. Work with partner tech teams to implement change. Represent the needs of UK employees to inform our product roadmap, ensuring we are building and delivering measurably improved HR interactions and experiences for our employees and achieving target business outcomes. Guide and support the team responsible for delivering the day-to-day operations of core HR services, which includes specialist processing (e.g Payroll), HR Contact Centre and tech. Manage, coach and develop the HR Operations team to improve capability, encourage best practice and deliver optimal results that align with business direction. Develop, own and report on HR Operations metrics; utilising technology to interpret workforce data. Design, develop and deliver HR operations change in response to and business/enterprise-wide change initiatives and ensure the delivery of such initiatives is simple, meets the needs of the business and preserves employee engagement. Work collaboratively with HR leadership to ensure coordination of initiatives and optimal use of resources. Ensure the highest standards of continuous and operational excellence, driving out complexity in our processes and practices and establishing a culture of continuous improvement within our operations team. What we’re looking for A thoughtful and proactive people leader with significant experience coaching and developing large teams. Great judgement and values, balancing the right thing for our business with the right thing for our employees. Previous experience in a large leadership role in HR or in a people focused or operations role and demonstrable results delivering on improvement projects. Resilience and excitement towards change, recognising the opportunities it brings. Problem solver and critical thinker. Able to design solutions to solve problems at pace. Intellectually Curious. You ask why, you explore, you're not afraid to pursue ideas. You’ll have a hunger to learn and be a seeker of new challenges. You want to question the status quo; you want to wow our employees with seamless, positive experiences. You’re comfortable with ambiguity, and are able to synthesise ideas into meaningful plans for action. Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they’re doing what they’re doing. You always can rally associates to work with you. Do-er. You’re biased toward action. You can get around roadblocks and stay focused on your goals. You’re well organised, able to multitask and able to prioritise your work. Passionate & Customer Focussed. You care about growing others and bringing them together around what’s possible. Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships. Operational mastery and AI Innovation. You'll own the integrity of our core HR Operations, including payroll, pensions, and benefits, while simultaneously architecting our HR Tech roadmap. You will lead the integration of AI-driven solutions to automate administrative burdens, ensuring our back-office functions are not just compliant, but cutting-edge and scalable. Stakeholder Influence & Storytelling . Master the art of 'The Why" - you must be a skilled storyteller capable of translating complex operational needs and technical agendas into compelling business cases for executive stakeholders. Success in this role requires the ability to navigate diverse viewpoints, build consensus, and secure high-level buy-in for transformative change. Life at Capital One UK We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave A full list of our benefits is available here. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Lead Process Manager - Financial Crime About the role As a Principal Associate Process Manager, you will own the end-to-end design and health of our Financial Crime processes, spanning Transaction and Application Fraud, Disputes, AML, and Authorisations. You will be responsible for defining process strategy, developing robust oversight, and driving continuous improvement across the Financial Crime portfolio. This is a highly collaborative role where you will lead complex problem-solving initiatives to eliminate operational inefficiencies, balancing commercial and regulatory requirements to deliver exceptional outcomes for both our customers and our operations teams. What you'll do Process Design & Optimisation: Own and critically challenge process scope, design, and management; define success measures and dynamically monitor Key Results and Critical to Quality metrics. Risk & Control Ownership: Take accountability for the risk and control environment, ensuring regulatory requirements are robustly applied, mitigated, and governed. Continuous Improvement: Apply structured, data-driven methodologies to solve complex problems, lead large-scale transformations, and continuously develop and share process improvement tools to uplift process capabilities within the wider team. Issue Management & Governance: Establish strong governance practices to oversee process health, ruthlessly prioritise improvements, and lead root-cause analysis to resolve operational breakdowns. Stakeholder & Operational Influence: Collaborate closely with strategy and servicing teams to deliver the roadmap, while influencing business changes that impact your process.. The skills and experience you need Process Management Expertise: Proven experience in process management within a regulated industry, with a Lean Six Sigma certification being highly desirable. Risk & Control Management: Prior experience identifying operational risks and managing mitigations through the implementation of robust internal controls. Structured Problem Solving: A track record of using data-driven process management techniques to define problems, implement solutions, and manage large-scale transformation projects. Cross-Functional Collaboration: Exceptional stakeholder management skills with the ability to influence business decisions, manage change, and work collaboratively across diverse teams. Operational Insight & Attention to Detail: A detail-oriented mindset with the ability to master complex systems, ideally complemented by experience working within a contact centre environment. Where and how you'll work This is a permanent position based in our Nottingham office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What’s in it for you We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave. A full list of our benefits is available here. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Lead Data Management Specialist About this role Data is at the heart of everything we do. We have a multitude of systems that store, process and use data to support our operations, analytics and reporting - all of which drive us towards our business goals of helping our customers (and associates) succeed. Ensuring we have a thorough understanding of the data the UK business creates and uses, and the management of such data is crucial. All of this is essential to ensuring our business is well managed and gives users the confidence that the data they are using is available, and of the highest quality. We are seeking an individual to join us to help build, deliver, improve and lead on data management across the business. You will be working on a variety of activities to solve complex problems and unlock the power of data through good data management and help the business make informed decisions. What you’ll do With the permanent high focus on data management, we are looking for an energetic individual to help us support the UK business and wider Enterprise by: Helping define and drive our data management strategy through understanding the external environment, Enterprise direction to identify opportunities Work with key stakeholders to drive consistent, policy compliant practices to support all aspects of the data lifecycle. Including registration, usage, quality, retention and external data share Identifying, assessing and reporting on data management related issues across the UK business Providing advice across the business on how we drive value and change through great data management Insert yourself in to change forums to ensure data is a key consideration as the business creates new products and services Evolve Data Management frameworks to meet changing business and regulatory needs, including the focus on converging to Enterprise solutions and capabilities Engaging with UK, US and Canada stakeholders to share, assess and improve data management practices Execute and engage in data management assessments through control performance or 2nd and 3rd line review Coach, nurture and develop associates around the business to ensure they have a great understanding of their data management responsibilities and the value behind it What we’re looking for You don’t need to be an expert in data, instead we are looking for an individual with an appetite and enthusiasm who can demonstrate critical thinking and work with a wide range of stakeholders spanning the entire business. You will be part of an ever-changing industry with regular development in new tools and methodologies being proposed. As a member of the Data Management team, we are looking for an individual to: Support our data partners by using critical thinking to resolve complex problems and be a key figure in identifying, documenting and managing issues as an owner Use judgment come to the right solution whilst using influence, a strong network and communication skills to drive change Be able to influence decisions, have a strong network and communication skills to drive change Help data owners understand more about the data they use or create and the further embed the value of good data management Guide data owners and data users through the completion of relevant data management activities using established procedures / frameworks Bring new ideas and establish new processes that support the UK data strategy Support the Data leads to deliver a variety of enterprise actions whilst staying up to date on Enterprise and industry changes Be an advocate for great data management practices across the business Perform risk and control requirements where applicable Help the Data Management Team and Divisional Data Risk Officer shape how we achieve consistent, future-proof data management effectiveness Have a strong passion for learning and taking an interest in the industry as a whole Experience in any of the following would be great, however we will help you develop in these areas too Understanding of, or interest in, Data Management & Data Risk Management Ability to manage a process Basic knowledge of Cloud data / AWS Experience in managing and delivering large value add activities Risk Management fundamentals Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Production Engineer (Rail) £50,000 - £60,000 + 33 Days Holiday + EV Car Scheme + Development + Company Benefits Derby Certain Advantage is hiring for a Production Engineer based in Derby. This role is on a permanent basis and is primarily site-based, supporting workshop and operational teams. Are you a Production Engineer or similar, with experience in Rail or Heavy Engineering, looking to play a hands-on role supporting Engineering and Production teams for the maintenance, overhaul, and modification of rolling stock, within a successful and dynamic business? Do you want to join a growing rail services business, where you’ll work closely with production teams to deliver safe, efficient engineering solutions and keep operations running smoothly? This is an excellent opportunity to join a business with a strong pipeline of work, where you’ll have real involvement in day-to-day engineering delivery, technical problem solving, and continuous improvement initiatives. The Company: We are working with a well-established, highly successful rail engineering services provider based in Derby, supporting passenger and freight operators across the UK. With an expanding pipeline of rolling stock maintenance, overhaul, and modification work, the business is strengthening its engineering support capability. The Role: This role is for a Production Engineer with a background in Rail or Heavy Engineering, supporting engineering delivery across freight and passenger vehicles. You will work closely with workshop and operational teams, providing technical support, producing engineering documentation, and ensuring work is delivered safely and efficiently in line with industry standards. Day to Day: • Provide engineering support for maintenance, overhaul, and modification of rolling stock, with a focus on bogies and associated systems, • Produce clear engineering work instructions, procedures, and technical documentation, • Respond to technical queries from workshop and production teams, offering practical solutions, • Raise and manage technical queries with customers, ensuring timely resolution, • Develop and maintain Bills of Materials (BOMs) for engineering activities, • Support fault finding and root cause analysis on rolling stock components, • Ensure all engineering work complies with rail standards and safety requirements, • Work closely with production teams to deliver safe, practical engineering solutions, • Liaise with suppliers, customers, and internal stakeholders to support delivery, • Manage part numbering and support ERP system updates, • Contribute to continuous improvement across production and engineering processes The Individual: • Experience supporting workshop or production environments, • Experience producing engineering documentation and work instructions, • Background in Rail, or Heavy Engineering / Production Benefits: • Employee Electric Car Scheme, • Cycle to Work Scheme, • Annual Salary Reviews & Pension Contributions, • Monthly Rewards & Recognition, • Long Service Awards & Gift Vouchers, • 33 Days Holiday (increasing with service), • Company Socials, • Career Development & Sponsored Training, • Free Eye Tests & Specs Vouchers, • Free On-site Parking, • Holiday Trading Scheme, • Employee Discount Platform (Retail, Gyms, Tech, Travel), • Employee Assistance Programme Does this sound like your next career move? Apply today. Working with Certain Advantage We go the extra mile to find the best people for the job. If you are hunting for a role where you can make an impact and grow your career, we will work with you to find it. We work with businesses across the UK to find the best people in Finance, Marketing, HR, Business Support, IT and Engineering. If this job is not for you, head to certainadvantage.co.uk and register for job alerts and career guidance tips.

Job Title: Conversion Officer Department: Recruitment and Business Development Location: Derby Reports To: Head of Business Development Role Overview The UKMC Conversion Team Member is responsible for managing and supporting the end-to-end conversion process of candidates into fully compliant and deployable staff. This role ensures that all candidates meet regulatory, organizational, and client specific requirements while delivering a smooth and efficient onboarding experience. Key Responsibilities • Coordinate and manage candidate conversion processes from offer acceptance to full compliance • Review and verify documentation to ensure adherence to UK regulatory and company standards • Liaise with candidates to collect outstanding information and provide guidance throughout onboarding • Track candidate progress using internal systems and maintain accurate, up-to date records • Collaborate with recruitment, compliance, and operations teams to ensure timely conversions • Identify and resolve issues or delays in the conversion pipeline, • Maintain a high level of communication with stakeholders regarding candidate status • Support continuous improvement initiatives to streamline conversion processes, • Ensure all activities align with data protection and confidentiality policies Key Skills & Experience • Strong administrative and organizational skills, • Excellent attention to detail and accuracy, • Effective communication and interpersonal abilities, • Ability to manage multiple tasks and meet deadlines in a fast-paced environment • Proficiency in Microsoft Office and/or CRM systems, • Previous experience in recruitment, onboarding, or compliance (preferred), • Understanding of UK employment and compliance requirements (desirable) Personal Attributes • Proactive and solution-oriented mindset, • High level of accountability and ownership, • Team player with a collaborative approach, • Adaptable and able to handle changing priorities, • Professional and customer-focused attitude Performance Metrics • Conversion turnaround time, • Compliance accuracy rate, • Candidate satisfaction and engagement, • Pipeline efficiency and backlog management What We Offer • Opportunities for career growth and development, • Supportive and collaborative team environment, • Training and continuous learning opportunities

We appreciate most people don’t grow up thinking: “I am going to be a recruitment consultant.” Yet its fast becoming a career of choice! Why do you suppose that is? \n\nBecause it turns natural skills and ability into a high-performance career, high earning and high learning career:\n\nUncapped earnings: no ceiling on what you can make\nFast-track progression: promotions based on results, not time served\nCommercial skillset: sales, negotiation, business development, consulting\nMeritocratic environment: effort directly drives success\nReal impact: helping people build careers while supporting critical industries\nRecruitment is a career where you’re in control of how far and how fast you go.\n\nAt Ford & Stanley Talent Services Group, we don’t purely rely on securing talented recruiters from direct competitors. We invest in training and developing our own talent with hiring strategy based on mindset, drive, and potential. In June 2026 we have opened up 4-6 opportunities for new team members to join our award-winning business with no direct experience within recruitment.\n\nWe have some incredible success stories that include an estate agent bought in as a trainee recruiter and now a Business Area Manager. A restaurant team leader developed into a Head of Research. A university careers advisor now senior consultant. Business graduate now Senior Consultant, Call centre team leader into Operations Manager, car sales executive into managing consultant and ex forces into director. To name a few.\n\nAlready successful as\n\nCar Sales Executive\nEstate Agent / Lettings Negotiator\nCall Centre / B2B Sales Professional\nAutomotive, Engineering or Manufacturing Team Leader\nGraduate with competitive backgrounds (sports, business, etc.)\nEx forces \nYou could be exactly who we’re looking for: If you’re used to targets, people interaction, and working under pressure - you already have the foundation. We can take care of the rest.\n\nWhy Ford & Stanley?\n\nWe’ve built a business designed for people who want to push themselves and be rewarded for it.\n\nStructured, high-quality training from day one\nClear progression into senior & leadership roles\nA high-performance, supportive team culture\nExposure to major industries like engineering, rail, and infrastructure\nA company that invests in long-term careers, not quick hires\nClick here to find out more about our business and our people\n\nWhat you’ll get\n\nCompetitive base salary\nUncapped commission scheme\nBi-annual talent review board opportunities for promotion\nStructured development & coaching with clear career progression pathway\nIncentives, socials, and a high-energy environment\n£500 Internal Recruitment Referral Scheme.\n5% Pension Scheme\n22 + 8 holidays per annum rising to 25 with service\nExtended Christmas Break & Company Shutdown\nLife Assurance 4 x Annual Salary \nHealth Shield Annual Cash Allowances covering optical, dental, chiro, massage, gym memberships & more\nHalf-Year Company Away Day\nMonthly Team Social Budget\nAnnual Christmas Party\nFully Expensed iPhone\nLaptop with seamless remote connectivity to all company infrastructure\nFully Stocked Beer & Prosecco Fridge \nFree parking\nFacilities - team recreation area including table tennis\n2 Tier Car Allowance\nCSR initiatives including opportunities to plant trees at our privately owned Conservation Meadow via our tree for every placement initiative\n24/7 Mental Fitness & Performance Coach Access\nWho should apply?\n\nYou don’t need recruitment experience. You do need:\n\nDrive and ambition\nResilience and competitiveness\nConfidence with people\nResilience\nConfidence & Personable\nSelf-Motivation\nPositivity & Energy\nCuriosity & Inquisitiveness\nDo you recognise these core skills in yourself?\n\nCommunication\nRelationship Building\nSales & Negotiation\nOrganisation & Time Management\nProblem Solving\nAttention to Detail\nCommercial Awareness\nTeam player\nThis could be the career move that changes everything

Talent Acquisition Business Partner - Engineering (Global)\n\nLocation: Derby, UK \n\nReports to: Global Head of Talent Acquisition Operations\n\nAbout the Role\n\nThis is a strategic, insight‑driven role partnering across three major engineering businesses - Civil, Defence, and Power Systems - to elevate workforce planning, strengthen talent acquisition performance, and drive data‑led decision‑making across a complex global matrix.\n\nYou will work hand‑in‑hand with four regional TA Business Partners (US, Germany, EPAC, UK) and integrate into the People Services team to shape how engineering talent is planned, forecasted, and delivered globally.\n\nThis is not an operational recruiter role. It is a strategic talent partner role focused on workforce planning, stakeholder influence, and organisational readiness.\n\nWhat You'll Lead\n\nWorkforce Planning - Build and mature long‑term workforce planning capability across engineering functions.\n\nTalent Acquisition Performance - Improve TA effectiveness through better forecasting, demand planning, and resource alignment.\n\nData Insights - Interpret talent, hiring, and market data to influence leadership decisions.\n\nStakeholder Partnering - Partner with People Partners, engineering leaders, and the RPO to shape talent solutions.\n\nGlobal Collaboration - Work closely with regional TA BPs to ensure consistent, scalable delivery across markets.\n\nBrand Visibility - Strengthen talent brand presence across engineering communities.\n\nResource Tracking - Monitor and report on resource utilisation, demand, and pipeline health.\n\nWhat You Bring\n\nWorkforce / Manpower Planning Expertise - Ability to shape, forecast, and influence talent demand.\n\nEngineering Market Understanding - Experience supporting engineering or technical functions.\n\nData‑Savvy Mindset - Comfortable interpreting insights and turning them into action.\n\nConsultative Partnering - Strong influencing skills with senior leaders in complex environments.\n\nMatrix Navigation - Experience working across multiple countries, functions, and reporting lines.\n\nStrategic TA Background - Talent‑lean profile focused on strategy, not transactional recruitment.\n\nWhy This Role Matters\n\nEngineering is at the heart of the organisation's future growth. This role ensures the business has the right skills, in the right places, at the right time - enabling delivery, innovation, and long‑term capability building.\n\nYou will be the strategic connector between People Services, Engineering leadership, Regional TA teams, and the RPO, shaping how talent is planned and delivered globally.\n\nGCS is acting as an Employment Business in relation to this vacancy

Finance Assistant (Purchase Ledger)\n\n£26,000 - £29,000 + 33 Days Holiday + EV Car Scheme + Monthly Rewards & Recognition + Holiday Trading + Employee Discounts + Other Company Benefits\n\nDerby\n\nCertain Advantage is hiring for a Finance Assistant based in Derby.\n\nThis role is on a permanent basis and is fully office-based, supporting the finance function within a busy rail engineering environment.\n\nAre you a Finance Assistant or Purchase Ledger Clerk with strong transactional experience, looking for a stable, long-term role where you will be an integral part of a collaborative and supportive finance team.\n\nDo you want to join a growing engineering business, where you’ll play a key role in keeping the finance function running smoothly and ensuring suppliers and contractors are paid accurately and on time?\n\nThis is an excellent opportunity to join a business with a strong pipeline of work, where you’ll take ownership of core finance processes and contribute to gradual improvements as systems and processes evolve.\n\nThe Company:\nWe are working with a well-established, growing rail engineering services provider based in Derby. The business supports major passenger and freight operators across the UK and is continuing to expand its operations and finance team.\n\nWith ongoing investment in systems and processes, this is a great time to join a business focused on improving efficiency while maintaining a collaborative and down-to-earth culture.\n\nThe Role:\nThis role is for a Finance Assistant with a strong focus on purchase ledger and transactional finance activities.\n\nYou will support the day-to-day running of the finance function, ensuring accurate processing, reconciliations, and timely payments, while dealing with supplier and contractor queries.\n\nDay to Day:\n\nManage purchase ledger activities, ensuring invoices are processed accurately and efficiently\nSupport payment runs and ensure timely payments to suppliers and contractors\nHandle supplier and contractor queries, resolving issues in a professional manner\nReconcile supplier statements and investigate discrepancies\nManage company credit cards and employee expenses\nSupport billing activities, including project-related invoicing\nCarry out prepayments and accruals reconciliations\nAssist with general ledger corrections where required\nSupport engineering labour cost tracking and allocations\nProvide additional purchase ledger support across the wider businessThe Individual:\n\nMinimum 2 years’ experience in a Finance Assistant or Purchase Ledger role\nStrong experience with purchase ledger processes\nProficient in Microsoft Excel and other Microsoft Office tools\nOpen to contributing to gradual process improvements over timeBenefits:\n\n33 Days Holiday\nCompany Pension\nFlexible working\nEV Car Scheme\nMonthly Rewards & Recognition\nLong Service Awards & Gift Vouchers\nCompany Socials\nFree Eye Test & Specs Vouchers\nEmployment Discount Schemes\nEmployee Assistance Programme\nStable, long-term role within a growing business\nSupportive team environment\nOn-site parking\nOpportunity to be involved in ongoing system and process improvementsDoes this sound like your next career move? Apply today.\n\nWorking with Certain Advantage\n\nWe go the extra mile to find the best people for the job. If you are looking for a role where you can make an impact and be part of a growing business, we will work with you to find it.\n\nWe work with businesses across the UK to find the best people in Finance, Marketing, HR, Business Support, IT and Engineering. If this job is not for you, head to (url removed) and register for job alerts and career guidance tips

National Head of Branch Network \nWills & LPAs | 10 Branches | c.55 FTE \nSalary Negotiable + Bonus Scheme | Permanent \n\nSF Partners are working exclusively with a high-growth legal services business specialising in Wills, LPAs, Probate and Estate Planning to recruit a National Head of Branch Network. \n\nThis is a senior national leadership role responsible for leading a 10-branch network (c.55 FTE), including 8 Branch Managers and 35+ Legal Advisors. The function sits at the heart of the organisation's revenue engine, with full accountability for branch performance, conversion, customer outcomes, and operational delivery. \n\nReporting into the Operations Director / COO, this role replaces a previous regional structure and creates a single point of ownership for the entire branch network. The successful candidate will be responsible for driving commercial performance, embedding operational discipline, and building a high-performing leadership layer across all sites. \n\nThe Opportunity \n\nThis is a high-impact leadership role combining commercial ownership, multi-site operational management, and people leadership at scale. \n\nThe National Head of Branch Network will be responsible for building a consistent, high-performing branch model that delivers strong conversion from appointment to instruction, excellent customer outcomes, and efficient cost-to-serve across all locations. \n\nThis is a field-based role requiring a highly visible leader who spends significant time in branches, coaching managers, solving operational issues, and driving performance through direct engagement. \n\nKey Responsibilities\n\nCommercial Performance & Network Leadership\nOwn the performance of the national branch network across revenue, conversion, customer satisfaction, and cost-to-serve\nDeliver and manage branch-level scorecards aligned to commercial and quality outcomes\nDrive key commercial levers including appointment-to-instruction conversion, advisor productivity, and cross-sell performance\nReport monthly performance against EBITDA and network KPIs to the COO and executive team\nLeadership of Branch Managers\nLead, coach, and develop 8 Branch Managers as accountable site leaders\nRecruit and onboard missing Branch Managers as a priority deliverable\nEstablish a structured performance cadence including 1:1s, monthly reviews, and quarterly talent planning\nBuild a strong leadership pipeline and succession plan across the branch network\nSet clear expectations for performance, standards, and accountability\nOperating Model & Customer Experience\nDefine and embed a consistent branch operating model across all sites\nOversee customer journey standards, appointment handling, and service delivery\nMaintain the balance between branch-based and home appointments\nDrive local market performance and support branch-level growth initiatives\nEnsure high-quality customer experience and compliance with regulatory standards\nCapacity Planning & Call Centre Partnership\nWork in close partnership with the Head of Lead Generation Call Centre\nCo-own the "Booked : Instruct" metric across the organisation\nAlign appointment demand with advisor capacity across all branches\nParticipate in weekly forecasting and capacity planning reviews\nEnsure efficient scheduling and utilisation of Legal Advisor capacity\nEstate, Growth & Operational Development\nOwn branch estate strategy including openings, closures, relocations, and acquisitions\nSupport the launch and performance of flagship and new sites (including Manchester)\nOversee integration of acquired will-banks and customer portfolios\nWork with Property, Finance, and Operations teams on expansion strategy\nDrive continuous improvement across the operating model\nCompliance & Governance Partnership\nOperate within the regulatory framework set by Supervision, Compliance, and Complaints teams\nEnsure consistent adherence to data protection, safeguarding, and regulatory standards\nEmbed compliance as part of day-to-day branch performance and leadership behaviour\nMaintain high standards of audit readiness and operational discipline\nAbout You \n\nWe are keen to speak with candidates who have: \n\nProven experience leading a multi-site branch or regional network (ideally 8+ locations)\nStrong track record of managing managers and leading through a leadership layer\nCommercially driven mindset with clear P&L or EBITDA accountability\nExperience delivering sales or conversion growth across a distributed network\nStrong coaching and leadership capability with a focus on performance improvement\nExperience in regulated, customer-facing environments such as legal services, financial services, insurance, funeral planning, or similar sectors\nWillingness to be highly field-based and spend significant time in branches\nPackage\n\nSalary: Negotiable\nPerformance-related bonus scheme (EBITDA and balanced scorecard based)\nIndicative OTE available subject to structure\nSenior national leadership role with strategic influence\nField-based position (UK-wide, HQ Derby)\n\nApply \n\nFor a confidential discussion regarding this opportunity, please contact SF Partners directly

Head of Accounts Payable\n\nDerbyshire - Hybrid Role (Initially 3 days office based & 2 days home)\n\nCompetitive salary, car allowance and benefits package\n\nEaton Syalon are delighted to be partnering exclusively with a highly successful business in Derbyshire to recruit a Head of Accounts Payable. This is a key leadership opportunity for an experienced Accounts Payable professional to lead the Accounts Payable function, driving operational excellence, governance, and transformation initiatives within a complex, fast-paced environment. This is an exciting opportunity to lead and transform a large-scale Accounts Payable function within a PLC environment.\n\nThis pivotal role will suit a senior finance leader with extensive Accounts Payable and Procure-to-Pay experience, who is passionate about continuous improvement, stakeholder engagement, and developing high-performing teams.\n\nKey Responsibilities:\n\n Provide leadership, direction, and development support to the Accounts Payable team\n\n Support talent development and succession planning initiatives across the function\n\n Ensure all Accounts Payable activities operate in line with internal policies, audit requirements, and regulatory compliance standards including VAT, CIS, and RCT\n\n Maintain oversight of legislative and regulatory changes, including IR35, to minimise business risk and ensure ongoing compliance\n\n Serve as the key Accounts Payable contact for audit activity, control reviews, and governance-related matters\n\n Oversee the full procure-to-pay (P2P) process in partnership with Procurement and wider finance teams\n\n Manage core Accounts Payable operations including invoice processing, supplier payments, master data maintenance, and query management\n\n Ensure the accurate and efficient processing of high-volume transactions across multiple entities within agreed service levels\n\n Track and analyse operational KPIs to identify opportunities for improved efficiency and service delivery\n\n Maintain effective operational controls across a large and complex supplier network\n\n Work collaboratively with Treasury, Credit, and Financial Control teams to support cash flow management and working capital objectives\n\n Oversee payment scheduling processes and ensure critical supplier payments are managed effectively\n\n Contribute towards departmental budgeting and cost management objectives\n\n Maintain and strengthen the Accounts Payable control environment, ensuring audit actions and control improvements are implemented where necessary\n\n Develop and maintain strong working relationships with senior stakeholders across Finance, Procurement, Business Services, and operational teams\n\n Manage supplier relationships and escalations effectively, ensuring professional communication and adherence to agreed payment practices\n\n Collaborate with internal stakeholders to enhance supplier onboarding processes, payment term strategies, and dispute management procedures\n\n Support and lead system enhancement projects, implementations, and automation initiatives within the Accounts Payable function\n\n Drive process standardisation and continuous improvement initiatives to enhance efficiency and consistency\n\n Promote a culture of continuous improvement and operational excellence across the wider finance function\n\n Identify and implement opportunities to streamline processes, strengthen controls, and improve overall service performance\n\nCandidate Profile:\n\n Significant senior-level Accounts Payable leadership experience within a large, complex organisation (FTSE, PLC, or equivalent is essential)\n\n Proven experience managing large-scale or shared service Accounts Payable teams is essential\n\n Strong understanding of Procure-to-Pay processes, financial controls, and audit requirements\n\n Working knowledge of CIS and/or RCT deductions within the P2P cycle is desirable\n\n Experienced in driving change, process improvement, and finance transformation initiatives\n\n Excellent stakeholder management and communication skills\n\n Strong analytical mindset with a focus on risk mitigation and continuous improvement\n\n * Compassionate and inspiring leadership style with a passion for developing high-performing teams\n\nPlease apply with your most up to date CV for a confidential discussion about this role

Head of Operations (At Need)\n\nSenior Operational Leadership | Multi-Site | High-Volume Field Operations | Sensitive Service Environment\n\n£65,000 to £75,000 plus benefits\n\nNorth West / North / Midlands (evolving multi-site remit)\n\nA Senior Operational Leadership Role Where Structure, Scale and Judgement Matter\n\nThis is a senior leadership opportunity within a high-growth, multi-site operation delivering a time-critical, field-based service at significant scale.\n\nThe environment is sensitive in nature. However, this is fundamentally a complex operational leadership role, requiring the ability to bring structure, pace and accountability to a high-volume, multi-stage service model delivered through dispersed teams.\n \nThe organisation is expanding rapidly, evolving from a regional operation into a broader national network. This role is central to ensuring that operational delivery remains consistent, controlled and scalable as that growth accelerates.\n\nThe role operates within a sensitive service environment; however, the primary requirement is for strong operational leadership. Emotional awareness and professionalism are essential, but a care-sector background is not required.\n\nThe Opportunity\n\nYou will take responsibility for operational delivery across an established Northern hub and play a key role in the mobilisation and integration of additional locations as the network expands.\n\nThe operation is not a simple transport or point-to-point model.\n\nIt involves multiple coordinated stages of activity, including:\n\n Collection from a range of locations\n\n Transfer between controlled and specialist environments\n\n Managed onward movement through defined operational stages\n\n Return and redeployment of resources\n\nThis creates a multi-leg, high-frequency logistics environment, requiring precise scheduling, real-time decision-making and strong leadership of field-based teams.\n\nAlongside day-to-day operational delivery, you will be actively involved in supporting expansion - helping to build capability, integrate new sites and contribute to the development of a scalable operating model.\n\nThe role requires balancing day-to-day operational delivery with ongoing expansion activity, often requiring prioritisation between immediate service demands and longer-term development objectives.\n\nThis role also offers significant personal and career development opportunity within a high-growth organisation. As the operational footprint expands, there will be scope to broaden responsibility, shape the evolving structure and play a key role in the development of a national operating model.\n\nOperational Scope\n\nYou will lead:\n\n A dispersed, shift-based workforce operating across multiple locations\n\n High-volume scheduling, dispatch and workforce deployment\n\n Day-to-day operational performance across a multi-stage service model\n\n Service recovery, escalation and real-time decision-making\n\n* Integration of new operational sites into an evolving structure\n\nYou will not directly own fleet or infrastructure strategy, but you will work closely with those functions to ensure operational alignment and readiness.\n\nOperational decisions made within this role have a direct impact on customer experience at highly sensitive moments, requiring consistent judgement, professionalism and attention to detail.\n\nThe role involves leading and managing, motivating, developing, empowering and supporting a frontline team delivering a highly sensitive, customer-focused service. This must be achieved while maintaining operational efficiency and cost effectiveness within a high-volume, high-growth and evolving environment.\n\nThe Environment\n\nThis is a 24/7, time-critical operation, where activity levels fluctuate and priorities can change quickly.\n\nThe service involves entering private environments and operating within emotionally sensitive contexts. Professionalism, discretion and resilience are required at all times.\n\nAt the same time, the organisation operates with the pace and expectations of a high-growth environment. Performance, efficiency and accountability are critical.\n\nMaintaining operational consistency is essential, as any service disruption has a disproportionate impact on customer trust and organisational reputation.\n\nWhat This Role Requires\n\nThis is not a first-step leadership role.\n\nIt requires a senior operator who has led complex, field-based operations at scale, ideally within environments such as:\n\n High-volume field service or engineering operations\n\n Utilities, telecoms or infrastructure service delivery\n\n Time-critical logistics or regulated transport environments\n\n Home-based service delivery models with dispersed teams\n\n Any operation involving multi-leg routing, scheduling and real-time coordination\n \nSector background is less important than:\n\n Leadership of dispersed teams\n\n Operational control in time-critical environments\n\n Ability to manage complexity at scale\n\n Comfort operating within ambiguity and growth\n\nCandidates who have operated within high-growth, evolving organisations-where structure is still being built and refined-will be particularly well suited to this opportunity.\n\nExperience of working as part of a broader growth or mobilisation programme-alongside functions such as logistics, infrastructure or site development-will be advantageous, particularly where new locations or operational capabilities have been established and scaled.\n\nWhat You Will Be Responsible For\n\n Leading multi-site operational teams, ensuring consistency, structure and accountability\n\n Driving performance across scheduling, deployment and service delivery\n\n Supporting the development of leadership capability across frontline teams\n\n Managing operational risk and responding to real-time challenges\n\n Maintaining service stability within a high-volume environment\n\n Supporting the mobilisation and integration of new sites\n\n Working cross-functionally to align operations with infrastructure, people and compliance functions\n\nWhat Good Looks Like\n\nWithin the first 6-12 months, you will have:\n\n Established clear operational control across existing sites\n\n Built credibility with teams and stakeholders\n\n Improved consistency of service delivery and performance\n\n Strengthened leadership capability at site level\n\n Supported the successful integration of new operational locations\n\nLonger term, success will be defined by your ability to maintain performance while the organisation continues to scale.\n\nThe Profile\n\nYou will be:\n\n A senior operational leader with experience of managing dispersed teams\n\n Comfortable operating in high-volume, time-critical environments\n\n Confident making decisions without full information\n\n Able to balance operational delivery with ongoing change and growth\n\n A visible, credible leader who sets standards and drives accountability\n\n* Resilient, pragmatic and composed under pressure\n\nYou do not need to come from a care or clinical background. However, you must be able to operate with professionalism and sensitivity in a service environment where the work carries emotional weight.\n\nYou will be a visible and credible leader who can take teams with you through change-providing direction, building capability and maintaining engagement without compromising service standards. You will combine operational discipline with a forward-looking, visionary approach, ensuring that growth, efficiency and service excellence are delivered in parallel.\n\nLocation\n\nMulti-site responsibility initially across the North West, with scope expanding into the North and Midlands as the operational footprint continues to grow.\n\nThe role will require regular presence across operational locations.\n\nSalary & Benefits\n\n£65,000 to £75,000 plus a comprehensive benefits package, including:\n\n 30 days' annual leave plus bank holidays\n\n Pension\n\n Life assurance\n\n Private medical healthcare\n\n Health cash plan\n\n Wellbeing and lifestyle benefits\n\n* Business mileage and expenses reimbursed in line with company policy\n\nThe Reality\n\nThis is a demanding role within a business that is evolving.\n\nIt requires someone who is comfortable building structure where it does not yet fully exist, making decisions at pace and leading teams through change.\n\nThe market for candidates with experience of leading high-volume, multi-site operations at this level is competitive, and the organisation is committed to a clear and timely recruitment process to secure the right individual.\n\nFor the right individual, this represents an opportunity to grow with the organisation-taking on increased scope and responsibility as the business continues to expand and evolve.\n\nIn return, it offers the opportunity to play a key role in shaping a growing national operation.\n\nHow to Apply\n\nTo express interest, please apply via this advertisement.\n\nAll enquiries will be handled in the strictest confidence.\n\nReference: (phone number removed)

Are you looking to level up your career in NDT? Are you interested in a role that transforms your knowledge on the tools into a more QA focused remit?\n\nNDT Personnel is working with a well-renowned name in the rail sector of NDT; a business with hungry plans for expansion and significant investment in its staff, and a company that isn’t content to standstill and has a vision for ‘big things.’\n\nDue to the plans for growth, the company seeks someone who has who can act as the technical authority and caretake the NDT department, as well as putting their own stamp on ensuring a well-organised department, with governance, compliance and continuous improvement at the forefront of every decision and across all inspection activities.\n\nReporting to the Head of Technical, you’ll look after a small team of NDT technicians whilst directly influencing certification through working in conjunction with an outside L3, will ensure compliance, and product integrity, as well as combining technical oversight and focusing on your strong people leadership skills. Currently, the company has capability of VT, MT, PT, and UT, and is interested in further expanding its remit to ET, too; it should be noted, however, that there is very a small percentage of inspection duties required in this role (around 10% of the job), and the central focus is on quality assurance, auditing, compliance, and technical development.\n\nThe person:\n\nEssential skills / knowledge / experience\n\n Experience of working in conjunction with PCN L2 VT, MT, PT, and UT (ideally all 4, but the company is willing to keep an open mind for the right person)\n\n Proven experience of working at team leader / supervisor / manager level within NDT operations\n\n Thorough knowledge of the requirements of ISO 9712 (PCN) and relevant BS EN / ISO standards\n\n Experience of working in quality assurance / quality focused tasks within NDT with proven experience of external audits\n\n Passionate about NDT and keen to develop your skills and work towards achieving Level 3’s\n\n Motivated and confident leader of people with plenty of drive and enthusiasm to go around!\n\nIdeal skills / knowledge / experience\n\n Experience of working in accordance with PCN L2 ET would be useful for future development plans\n\n Ideally hold a L3 in one or more of the methods mentioned would be useful, but not a pre-requisite of being considered for the role\n\n * Experience of working within railway or structural sectors (e.g. BS EN 15085, RIS-2701) is desirable\n\nThe working hours are Mon-Thursday 7-3.30pm and Friday 7-12pm, and the role attracts a salary of £60k, offers 25 days holiday + stats, offers 4% matched pension contribution, a death in service benefit of 3x annual salary, and training and development opportunities, including support for L3 / welding qualifications.\n\nThis is the ideal role for someone who has spent time working within QA and wants to pursue a career with a business willing to personally invest in them, with clear pathways for career progression. If you’re interested in applying to this exciting opportunity and would like to have a confidential, in-depth discussion about the position, please send your CV to Leanne Evans, NDT Operations Manager

Purpose of the role:\n\nAn exciting opportunity has arisen for an IT Internal Audit Manager to join our Internal Audit team in Derby. The core job location is Derby and be willing and able to travel to our operations anywhere in the world from time to time (if required).\n\nThe overarching objectives of Internal Audit are to support and protect the organisation to achieve its objectives; improve the effectiveness of risk management and strength of the internal control environment; embed risk, control, and assurance; support to drive the change that the organisation is undertaking.\n\nReporting into the Head of IT Internal Audit, you will responsible for:\n\nPlanning and conducting IT audits in accordance with an agreed plan of work, to improve the effectiveness of risk management and strengthen the IT internal control environment\nOffering specialist insight, expertise, and advice and robustly and constructively challenging current internal controls\nDeveloping recommendations to management improve internal controls in the most effective way, promoting a culture of transparency and openness\nPromoting an understanding of the sources and value of management information and identifying and sharing best practice across our different businesses \n\nThe skills you'll need:\n\nPrior experience of audit, IT risk management, or internal controls\nIdeally a professional qualification (CISA/CISSP) and/or educated to degree level and/or experience in IT \n\nPreferred Requirements:\n\nStrong commercial acumen\nStrong verbal and numerical analytical ability\nGood communication skills to enable you to question, listen, interpret, and explain concepts\nBe resilient, self-motivated, and accomplished at forming relationships and influencing people at all levels in the companyGCS is acting as an Employment Business in relation to this vacancy

Job Description - Production Engineer\n\nPosition reports to: Head of Engineering\n\nLocated: Derby\n\n37.5 Hours a week\n \nRole Summary: \nThe Production Engineer is responsible for supporting the efficient delivery of engineering work associated with rolling \nstock, maintenance, and modification activities. The role requires an experienced engineer with a strong understanding of \nfreight wagon and passenger vehicle systems, maintenance practices, and operational requirements who can quickly \nintegrate into the team and contribute immediately to production activities. \nThe successful candidate will play a key role in ensuring engineering work is delivered safely, efficiently, and in compliance \nwith relevant rail standards while supporting workshop and operational teams. \n \nPerson Requirements: \n● Experience working with rolling stock (maintenance, overhaul, or modification). \n● Strong understanding of rail vehicle systems and components (e.g., bogies, braking systems, structures, couplings). \n● Experience supporting engineering production or workshop environments. \n● Strong organisational skills with the ability to manage multiple workstreams and priorities simultaneously. \n● Strong communication skills, able to work effectively with operations, procurement and project teams. \n● Experience producing engineering documentation and work instructions. \n● Familiarity with rail industry standards and safety requirements. \n● Ideally a Chartered Engineer (CEng) or actively working towards Chartership with a recognised professional \nengineering institution. \n● A degree in Mechanical Engineering or qualified through experience \nKey Responsibilities: \n● Provide engineering support for the maintenance, overhaul, and modification of freight rolling stock, with particular \nfocus on bogie systems and associated components. \n● Produce clear and accurate engineering work instructions, procedures, and technical documentation to support \nproduction and maintenance activities. \n● Respond to and resolve technical queries raised by production and workshop staff, providing practical engineering \nsolutions to ensure work can proceed safely and efficiently. \n● Raise, communicate, and actively manage technical queries with customers, ensuring timely resolution and formal \nclosure of actions in line with engineering and project requirements. \n● Develop and maintain Bills of Materials (BOMs) for engineering tasks, modifications, and maintenance activities. \n● Work closely with production teams to ensure engineering solutions are practical, safe, and aligned with \noperational requirements. \n● Support fault investigation and root cause analysis of technical issues relating to freight wagons and components. \n● Ensure all engineering activities comply with relevant rail standards, safety requirements, and company engineering \nprocedures. \n● Contribute to continuous improvement initiatives to enhance reliability, maintainability, and production efficiency. \n● Liaise with suppliers, engineering teams, and customers where required to support engineering delivery. \n● Manage part numbering convention and creation of new part numbers into ERP system \n \nPersonal Accountabilities: \n● Your Safety First: Supports project delivery by ensuring all engineering instructions, technical decisions, and \nproduction support activities prioritise safe working practices. \n● Engage the Customer: Collaborating with customers and internal stakeholders to ensure engineering solutions \nmeet operational requirements and deliver safe, reliable freight rolling stock. \n● Lead with Fairness: Working collaboratively with colleagues, providing clear and consistent engineering guidance, \nand treating all stakeholders with respect and integrity. \n● Learn & Improve: Continuously developing technical knowledge, learning from operational experience, and \nidentifying opportunities to improve engineering processes and production efficiency. \n● Own the Outcome: Taking responsibility for engineering decisions, ensuring technical issues are resolved \neffectively, and delivering reliable solutions that support safe and efficient production. \n● Work with Agility: Responding quickly to production needs, adapting to changing priorities, and providing practical \nengineering solutions to keep operations running efficiently. \n \nBenefit That We Offer Now: \n● Flexible Working \n● Employee Electric Car Scheme \n● Cycle to Work Scheme \n● Annual Salary Reviews & Pension Contributions \n● Monthly Rewards & Recognition \n● Long Service Awards & Gift Vouchers \n● 33 Days Holiday (increasing with service) \n● On-Site Treats \n● Company Socials \n● Career Development & Company Sponsored Training Courses \n● Free Eye Test & Specs Vouchers \n● Free On-site Parking \n● Holiday Trading \n● Employment Discount Schemes: Enjoy sayings on the high street, Gyms, Tech, in Restaurants and on your travels \n● Employee Assistance Programming \n● Further employee benefits on the way

Production Engineer (Rail)\n\n£50,000 - £60,000 + 33 Days Holiday + EV Car Scheme + Development + Company Benefits\n\nDerby\n\nCertain Advantage is hiring for a Production Engineer based in Derby.\n\nThis role is on a permanent basis and is primarily site-based, supporting workshop and operational teams.\n\nAre you a Production Engineer or similar, with experience in Rail or Heavy Engineering, looking to play a hands-on role supporting Engineering and Production teams for the maintenance, overhaul, and modification of rolling stock, within a successful and dynamic business?\n\nDo you want to join a growing rail services business, where you’ll work closely with production teams to deliver safe, efficient engineering solutions and keep operations running smoothly?\n\nThis is an excellent opportunity to join a business with a strong pipeline of work, where you’ll have real involvement in day-to-day engineering delivery, technical problem solving, and continuous improvement initiatives.\n\nThe Company:\nWe are working with a well-established, highly successful rail engineering services provider based in Derby, supporting passenger and freight operators across the UK. With an expanding pipeline of rolling stock maintenance, overhaul, and modification work, the business is strengthening its engineering support capability.\n\nThe Role:\nThis role is for a Production Engineer with a background in Rail or Heavy Engineering, supporting engineering delivery across freight and passenger vehicles.\n \n You will work closely with workshop and operational teams, providing technical support, producing engineering documentation, and ensuring work is delivered safely and efficiently in line with industry standards.\n\nDay to Day:\n\nProvide engineering support for maintenance, overhaul, and modification of rolling stock, with a focus on bogies and associated systems\nProduce clear engineering work instructions, procedures, and technical documentation\nRespond to technical queries from workshop and production teams, offering practical solutions\nRaise and manage technical queries with customers, ensuring timely resolution\nDevelop and maintain Bills of Materials for engineering activities\nSupport fault finding and root cause analysis on rolling stock components\nEnsure all engineering work complies with rail standards and safety requirements\nWork closely with production teams to deliver safe, practical engineering solutions\nLiaise with suppliers, customers, and internal stakeholders to support delivery\nManage part numbering and support ERP system updates\nContribute to continuous improvement across production and engineering processesThe Individual:\n\nExperience supporting workshop or production environments\nExperience producing engineering documentation and work instructions\nBackground in Rail, or Heavy Engineering / ProductionBenefits:\n\nEmployee Electric Car Scheme\nCycle to Work Scheme\nAnnual Salary Reviews & Pension Contributions\nMonthly Rewards & Recognition\nLong Service Awards & Gift Vouchers\n33 Days Holiday (increasing with service)\nCompany Socials\nCareer Development & Sponsored Training\nFree Eye Tests & Specs Vouchers\nFree On-site Parking\nHoliday Trading Scheme\nEmployee Discount Platform (Retail, Gyms, Tech, Travel)\nEmployee Assistance ProgrammeDoes this sound like your next career move? Apply today.\n\nWorking with Certain Advantage\n\nWe go the extra mile to find the best people for the job. If you are hunting for a role where you can make an impact and grow your career, we will work with you to find it.\n\nWe work with businesses across the UK to find the best people in Finance, Marketing, HR, Business Support, IT and Engineering. If this job is not for you, head to (url removed) and register for job alerts and career guidance tips

Service Delivery Manager\nPermanent, Full-time \nHybrid working between our Derby office and working from home - we're open to discussing how this can work for you. \n£40,000-£45,000 plus benefits \n\nDue to an internal promotion, we’re looking for someone to grow with us as Service Delivery Manager, a key role as part of our IT Support team. \n\nThis role is perfect for someone who’s ready to take a step up and grow into a service-focused position. You might come from an account management, customer success or sales background and looking for your next challenge in a role where you can really make an impact.\n\nAt its heart, this role is about building strong relationships with our suppliers, making sure we’re getting the best possible service, and helping our IT services run smoothly for our people. The technical service delivery side? We’ll support you to learn that.\n\nIf you’re curious, proactive, and confident working with people, we’ll give you the space and support to develop into a well-rounded service delivery professional.\n\nWhat you’ll be doing\n\nNo two days are the same, but here’s what you’ll get doing day to day: \n\nBuilding strong supplier partnerships\n\n\tBuild positive, productive relationships with our third-party providers\n\n\tLead conversations with suppliers, holding them to account while maintaining a collaborative approach to ensure they deliver for MAB \n\n\tLead regular service reviews and look for ways to improve performance\n\n\tBring a commercial mindset, spotting opportunities to make improvements over time \n\nSupporting service performance\n\n\tTrack key metrics and help ensure services are running smoothly\n\n\tWork with the team to understand trends and identify areas for improvement\n\n\tHelp turn data into simple, useful insights\n\nGetting involved in incident management\n\n\tSupport the team during major incidents and learn how to coordinate responses\n\n\tHelp capture lessons learned and contribute to improvements\n\n\tBuild your experience in handling critical situations over time\n\nLearning and improving how we work\n\n\tGet hands-on with service management processes (we’ll teach you these)\n\n\tSupport continuous improvement initiatives across IT services\n\n\tContribute ideas, bringing a fresh perspective\n\nExploring what’s next\n\n\tBe part of how we evolve, including testing new tools and smarter ways of working (including AI)\n\nWhat you’ll bring\n\nYou don’t need to have done this exact role before. We’re more interested in attitude and potential. We’d love to hear from you if you:\n\n\tHave experience in account management, sales, customer success or a relationship-focused role\n\n\tAre confident building relationships and having conversations that balance support and challenge\n\n\tAre commercially aware and enjoy working with external partners\n\n\tAre keen to learn, open to feedback and motivated to grow with us \n\n\tCommunicate clearly and confidently with different audiences\n\n\tStay organised and can manage multiple priorities\n\nIt would be great (but not essential) if you:\n\n\tHave some exposure to IT, service delivery or operations\n\n\tKeen to learn ITIL principles and service management frameworks\n\n\tHave experience working with suppliers or contracts\n\n🤝 Recruitment Process\n1st stage: Introductory call with our Head of IT Support \n2nd stage: In-person interview with our hiring team\n\nWhat’s In It For You?\n💸 Private Medical Insurance (Vitality), 25 days annual leave (increasing to 28 with service) plus your birthday off, matched pension contribution (L&G), share save scheme (Equinity), retail discounts, free entertainment tickets, plus much more!\n⏰ Flexible working hours with hybrid working for Head Office roles (as agreed with your line manager)\n📚 A wide range of Learning & Development offers, from 121 coaching to qualification support, helping you to grow and thrive in your career\n🤝 A supportive, inclusive culture with forums you're welcome to join from day 1, using your voice to make MAB an even better place to work\n\nEveryone is Welcome\nAt MAB, we value different experiences and perspectives which adds diversity and value to our culture. As an equal opportunities employer, we are committed to creating an environment where everyone feels welcomed, included and heard for who they are. We aspire to have a diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join us. \n\nWe are committed to reducing barriers in every stage of our recruitment process so everyone feels they can bring their best self when applying for new opportunities at MAB. If you’d like to hear how we can support you by adjusting our process, from application to interview and onboarding, please contact . \n\nUse of AI\nWe recognise that AI tools can be a helpful way to articulate your qualities, skills and experience when applying for roles. It’s important to us, however, that we see the real you throughout the recruitment process. We hire real people, not polished personas! We simply ask that you consider carefully how and where you use AI during your application, so we can hear your own thoughts and meet your authentic self.\n\nPlease note we are unable to consider candidates requiring visa sponsorship at this moment in time. We won't be accepting speculative CVs from recruitment agencies, with a full PSL in place. \n\n#LI-HB1

GBR Recruitment are working exclusively with a leading progressive people centric East Midlands based construction company, recruiting for an experienced HR & Payroll Manager to lead the HR / ER / Payroll process across the organisation in a true HR Generalist (360 degree) capacity, reporting to the HR Director, overseeing HR Advisor (x2) & HR Assistant (x2) & working in close partnership as a HRBP with the SMT members.\n\nYou will be a time served HR Manager / People Manager with Payroll experience, who is ideally CIPD Level 5 or Level 7 qualified & from within a business employing over 500 employees.\n\nThis key HRM role is on-site based at the Leicester HQ 5 days a week (no hybrid).\n\nThe client not only wants a 360 degree HR generalist but also someone with strong knowledge of payroll processing & systems (oversees a Payroll Manager).\n\nThe Purpose of the HRM:\n\n HRBP 360 degree generalist duties\n\n Ensuring employment practices are aligned with the companies people strategy & the HR policy, supporting key areas such as HR / ER / Payroll / Employee Engagement, Employment Law & Well being / Diversity / Full inclusion activities.\n\n Ensuring full compliance with UK employment law & legislation.\n\n Implementation of ongoing strategic HR / ER policies.\n\n Supporting L&D / Training plans.\n\n Systems improvements / implementation & Payroll activity support\n\nDuties:\n\n Full responsibility for the professional delivery of the HR / ER function\n\n 360 HR Generalist duties, plus supporting & at time processing payroll\n\n Driving effective recruitment & selection, controlling absence management, leading disciplinary hearings, dealing with any grievances, employment law advice to employees & managers, plus general 360 degree HR support (HR Generalist position).\n\n Leading people planning, resourcing & restructuring.\n\n Driving employee engagement activities.\n\n HR Business Partnering with the SMT & wider business teams.\n\n Leading HR / ER related projects as delegated by the HRD.\n\n Continuously improve HR / ER working practices and procedures\n\n Set / modify terms & conditions of employment with staff.\n\n Producing HR data reports, presenting findings to the SMT with the HRD.\n\n Advise & devise career development plans.\n\n Mentor, coach & develop the HR Advisors & HR Assistants.\n\nExperience & Qualifications:\n\n Strong HR/ER & Employee Engagement experience.\n\n Strong payroll knowledge / experience (some processing experience)\n\n Used to working in operations of 500+ employees.\n\n Strong knowledge of Well-being, Diversity & Full inclusion (EDI)\n\n CIPD L5 or L7 qualified\n\n Strong HRIS experience\n\n Up to date knowledge of employment law & best practice\n\n A real team player who thrives in developing & supporting others\n\n * Construction industry experience would be useful but not a must\n\nThis role offers 36 days holiday, a bonus scheme, car allowance or car, BUPA healthcare & more.\n\nAn "Employer of Choice" with a fantastic reputation within the industry.\n\nGreat company, amazing people & fantastic end products.\n\nThis role may suit someone working as a HR Manager, HR Business Partner, People Manager, People Business Partner, Regional HR Advisor, Head of HR or similar.\n\nThe role is commutable from Leicestershire, Derbyshire, Nottinghamshire & parts of Lincolnshire & Northamptonshire.\n\nAll applications are via GBR Recruitment only.\n\nApply today

Goodman Masson is supporting a leading housing association in the UK to find a Head of Repairs. The position offers blended working arrangements and a competitive salary package.

Bachelor’s degree in Business Administration, Operations Management, or a related field or 8 -12+ years of experience in business operations and/or facilities management. We’re looking for a Head of Business Operations to play a key role in how our firm operates and grows. Ensure compliance, gov

CEVA Logistics has been awarded a major new contract with a high‑profile client and our flagship e‑commerce operation in Derby is looking for an exceptional, forward‑thinking Head of Operations. You will act as the main point of contact for all operational performance activities, investigate p

Develop, promote, and maintain the reputation of the service as a trusted operations provider through an ethos of excellence and right-first-time delivery. Hold overall accountability for the Health, Safety, Quality, and Environmental performance of the service, ensuring business plan outcomes and f

A prominent law firm is seeking a Head of Business Operations in Derby, UK. The role involves leading administrative services, facilities management, and procurement to ensure seamless operations across offices. Competitive salary and benefits are offered, including holiday options and a supportive

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SF Recruitment are working exclusively with a leading business based in Nottingham for a Head of Financial Operations to join their client immediately for a minimum of 6 months. This position sits as part of a supportive team and offers a great opportunity to undertake a role within a fantastic busi

SF Partners is seeking a Head of Financial Operations to join a leading business in Nottingham for an interim role lasting at least 6 months. This hybrid role offers flexibility with 3 days in the office and 2 days at home. Candidates should be able to start within 1-2 weeks and commit for a minimum

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The role of Head of Supply Chain in the East Midlands involves overseeing and optimising supply chain operations within this business in the industrial manufacturing sector. The successful Head of Supply Chain should have:. If you are available and ready to take the next step in your career as a int

The role of Head of Sourcing and Supply Chain in the East Midlands involves overseeing and optimising supply chain operations within this business in the industrial manufacturing sector. If you are available and ready to take the next step in your career as a interim Head of Sourcing and Supply Chai

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We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and

Part time Office Administrator (Accounts & Customer Support) 28 hours per week (this will include 2 full weekends per month) Near to Castle Donington / East Midlands Airport (free parking on-site) c. £22,000 (Full time equivalent would be £28/29k) Our client is an established family business with some impressive plans for expansion. They have 3 sites throughout the UK and these sites are coordinated and looked after from the Head Office. Due to continuing expansion, we are looking for a friendly, enthusiastic individual to join the small office team. The office is a very busy, customer facing environment so great communication skills and a professional attitude are a must. You will be dealing with the general public via email and telephone and also at the shop counter / enquiry desk. Experience of cash handling and using a cash register would be advantageous. Behind the scenes, customers accounts are maintained via Sage and Excel. Accurate record keeping is vital for the smooth running of day-to-day day- operations. A basic working knowledge of Word and Excel are essential, and experience of Sage would be an advantage. No two days are ever the same in this fast-paced, varied role and the ability to multi-task is essential. This is a busy environment with ever-changing priorities, so the role requires someone who can think on their feet. You will be comfortable building a rapport with colleagues and customers alike, so customer service skills and a friendly approach are essential. The site is open from 9am-5pm, seven days per week so weekend shifts based on a rota will be required. Responsibilities: • Maintaining internal databases and customer records ensuring that they are accurate and up to date, • Provide accounts administration, including invoice processing, financial data entry, checking data and record reconciliation using Sage 50 and Excel. Attend to detail is a must to ensure accurate matching., • Handle customer enquiries and resolve issues via email, telephone, and face-to-face interactions, • Maintain accurate customer and internal records, including organising and filing documentation, • Take and record utility meter readings accurately, • Assisting on-site face to face with customers, • Provide support and assistance to customers in the on-site shop The ideal candidate will possess: • Energy & enthusiasm, • Strong ability to multi-task, • Confident working with numbers and financial data, • Good standard of written and verbal English, • First class administration skills, • Excellent attention to detail, • Great customer service skills, • A friendly, professional attitude, • Physical fit and able as position is not solely desk based. This is a great opportunity for a flexible and hard-working individual to add value and showcase their abilities. Please get in touch if you would like to hear more

Pay: £16.00-£20.00 per hour Job Description: CNC Turner Location: Kirk Langley, Derbyshire Recruiter: AMLR Engineering Recruitment Partner: All British Precision Ltd AMLR is proud to be in recruitment partnership with All British Precision, a highly respected precision engineering company in Kirk Langley. This is a fantastic opportunity to join a skilled team of 35 people who operate like a close-knit family, with a culture that supports development, collaboration, and recognition. With over £12.5 million invested in advanced machinery, you’ll work on up to 5-axis CNC milling machines, producing machined parts, small castings, and hand-held components to the highest standards. AMLR is a small but highly experienced and efficient recruitment team who go above and beyond to get the right candidates into the right roles. We love what we do, and this passion shows in our results. We are a specialist talent partner for the UK’s most prestigious engineering companies, working across Advanced and Precision Engineering sectors including Aerospace, Automotive/Motorsport, Nuclear, Oil & Gas, Green, Environmental, and FMCG. We provide expert guidance and support to ensure a smooth, stress-free transition into your next role. AMLR has worked closely with All British Precision for over 10 years, and we share their values and commitment to quality, precision, and development. Key Responsibilities for CNC Turner role: • Setting and operating up to 5-axis CNC lathes, • Producing machined parts, small castings, and hand-held components to tight tolerances, • Programming and proving CNC turning operations, • Supporting shop floor teams and maintaining quality standards Equipment On Site: • NLX 2500/700 Robot Loaded Lathe (Japan), • CLX 450 TC DMG Mori (Germany), • Star Sliding Head & 12-Axis Sliding Head, • Colchester Triumph Shifts & Salary: • Mornings: Mon–Thurs 6am–2:15pm | Fri 6am–1pm, • Afternoons: Mon–Thurs 2pm–10:30pm | Fri 12pm–6pm, • Rotating shift patter, • Pay: £16–£20 per hour, depending on experience Benefits: • 31 days holiday including bank holidays, • Healthcare plan, • Structured shift patterns, • Regular staff events, • Opportunity to develop your skills in a high-investment, cutting-edge environment How to apply for the CNC Turner role: If you are proactive, quality-driven, and ready to take the next step in your CNC machining career, apply now or submit your most up-to-date CV to j . reid @ amlr. uk or to discuss how we can find you your next move within your chosen sector with one of the many career opportunities we currently have, Tel: (phone number removed) and ask for Jane

The Head of Operations is responsible for leading teams to deliver a seamless guest experiences across the Reception, Leisure, Spa, Housekeeping, Entertainment and Nights teams. What will I be doing as Head of Operations?. Following an internal promotion, Warner Hotels are looking for a Head of Oper

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Evidence of owning business operations, people operations, strategy, governance, commercial operations or cross-functional operating systems. Military-to-commercial, consulting, founder’s office, chief of staff, business operations, people operations or strategy background. You’ll report to me d