JOB TODAY logo

Guest service jobs in ManchesterCreate job alerts

Are you a business? Hire guest service candidates in Manchester

  • Meeting & Events Executive
    Meeting & Events Executive
    2 days ago
    Full-time
    Manchester

    Meeting, Groups & Events Executive Location: Manchester, Greater Manchester, United Kingdom Salary: £30,000 to £32,000 per annum Position Type: Full-time, Permanent Be you. At work. Here at Locke, we create spaces where you can be you – and we don’t just mean our design-led aparthotels. From front desk to back office, on-the-ground to behind-the-scenes, our team makes Locke what it is. Forget demographics: we’re building a community of the culturally curious. The forward-thinking. The ever-questioning. Locke is growing. With new openings across the UK and Europe coming up, we’re at an exciting time in our young life. Want to get stuck in? Roll up your sleeves and let’s go. About the Role As a Meeting, Groups & Events Executive, you will be responsible for managing and coordinating a diverse range of events from initial enquiry through to successful delivery. You will work closely with clients, suppliers, and internal teams to ensure every detail is flawlessly executed. This role offers an exciting opportunity to develop your career within the Catering & Hospitality, Sales, and Travel & Tourism sectors. Key Responsibilities Working within the reactive team to build strong client relationships through regular contact by phone, email, and in-person (experience in a commercial team, ideally in Lifestyle or upper midscale property or destination venue is desired) Respond to M&E enquiries according to company standards and manage enquiries to maximise sales, occupancy, and revenue, including up-selling hotel facilities Manage bookings via in-house system, create written confirmations, and contracts (you will need high attention to detail, ensuring brand standards and revenue maximisation). Liaise with clients to gather accurate event and reservation details whilst delivering excellent service via face-to-face and telephone interactions (strong communication skills required). Accurately input all enquiries into Sales system Work collaboratively within both the commercial team and wider hotel Consider prevention, recovery, and investigation of any complaints (problem-solving and guest care skills is essential). Typically, this role will operate Monday to Friday office hours, however you will be required to work weekends and evenings as and when business requires. Any hours over your contracted 40 hours per week, will be paid. Values you’ll share Courage to question, evolve and be human Curiosity to seek out innovation, change and creativity Confidence to challenge convention and look for better ways to do and be Accountability and the desire to empower those around you Freedom to be yourself at work, just as much as at play Acceptance that perfection doesn’t exist and no one has a monopoly on good ideas Recognition of humanity in yourself and others to learn fast, evolve and grow What We Offer A competitive salary package of £30,000 to £32,000 per annum. Permanent, full-time employment within a supportive and friendly team. Opportunities for professional development and career progression. Exposure to a wide variety of events and clients across multiple industries. Generous holiday entitlement and company benefits in line with industry standards. If you are ready to take the next step in your career and contribute to the success of edyn’s events, we would love to hear from you. Apply now to join our passionate team in Manchester and help us deliver outstanding experiences that leave a lasting impression. - £30000.00 to £32000.00 per year

    Immediate start!
    Easy apply
  • Bartender - Manchester
    Bartender - Manchester
    3 days ago
    £16.21 hourly
    Full-time
    Manchester

    Big Mamma is an Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. For over a decade, we've been bringing bold Italian flavours, 100% homemade food and vibrant, high-energy hospitality to life across our restaurants worldwide. Big Mamma is also a certified B Corp, committed to doing business in a way that respects people, producers and the planet. Join our team as a Bartender! Your Mission • Be part of the Big Mamma Bar team, delivering an unforgettable experience to our guests, • Prepare drinks and mix cocktails during service, • Open and close the bar, including all necessary prep, • Spread magic and make every guest's visit the best moment of their day, • Embody Big Mamma values: professional, warm, smiling, helpful, and solution-focused About You • Passionate about Italian food and cocktails, • Energetic, proactive, and a team player, • Excellent customer service skills, • Previous bar experience with knowledge of classic cocktails, • Flexible availability, including evenings and weekends What Big Mamma Offer • Permanent, full-time role, • 5-day working week with 2 days off, • Wagestream -- access your pay between paydays Big Mamma Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or gender reassignment.

    Easy apply
  • Bartender
    Bartender
    4 days ago
    Part-time
    Manchester

    We are currently looking for a Bartender for - Lucky Cat by Gordon Ramsay in Manchester. Our Mayfair restaurant is an iconic global culinary destination and we are absolutely delighted to bring the renowned Lucky Cat to the heart of the historic King Street, Manchester. Set within the walls of the old bank, Lucky Cat Manchester boasts three stunning private dining rooms, including the Vault and a mezzanine semi-private space overlooking to restaurant. Lucky Cat is an Asian Eating House and late night lounge inspired by Tokyo's 1930s Kissas and Shanghai's drinking dens. Asian inspired small plates, Robata grills, sushi and sashimi are exquisitely crafted in the open kitchen and raw bar. Each dish is designed to be shared socially at the centre of the table. What you do as a Bartender: You pride yourself on having a real flair and passion for service, amazing drinks, and working with quality products You deliver exceptional guest experiences, producing classic and innovative cocktails You are attentive and proactive with the ability to anticipate the needs of guests, ensuring all guests receive the highest levels of service You are keen to use your interpersonal skills and energy to ensure all guests receive a memorable experience What’s in it for you: • Competitive Pay Rate, • A fantastic 50% staff discount on food and drink in Restaurants and on Gordon Ramsay Academy classes & courses, • 30% discount for your Friends & Family in Restaurants and on Gordon Ramsay Academy classes & courses, • Employees can instantly access up to 50% of basic wages earned before payday via Stream, • Refer a Friend Scheme - earn between £250 to £1000 when referring a friend to work with us (T&Cs apply), • Access to our world-class training & development opportunities globally, • Progress your career through a multi-site and multi-brand, best in class global restaurant group, • Work with and learn from extraordinary culinary and front-of house talent in a diverse, energising and professional restaurant environment, • Preferential Room Rates at Gordon Ramsay Restaurants partner hotel, • MYNDUP - our wellbeing partner where our teams can access up to 2 hours anonymous support a month, fully funded by GRR, for everything from mental health & wellbeing, to counselling or therapy sessions, life & career coaching and more

    Immediate start!
    Easy apply
  • Barback - Manchester
    Barback - Manchester
    4 days ago
    £14.71 hourly
    Full-time
    Manchester

    Big Mamma is an Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. For over a decade, we've been bringing bold Italian flavours, 100% homemade food and vibrant, high-energy hospitality to life across our restaurants worldwide. Big Mamma is also a certified B Corp, committed to doing business in a way that respects people, producers and the planet. Join our team as Barback! Your Mission • Be part of the Big Mamma Bar team, delivering an unforgettable guest experience, • Clean glasses and maintain stock during service, • Open and close the bar, including all necessary prep, • Spread magic and make every guest's visit the best moment of their day, • Embody Big Mamma values: professional, warm, smiling, helpful, and solution-focused About You • Passionate about Italian food, • Energetic, proactive, and a team player, • Excellent customer service skills, • Previous bar experience in a busy environment is a plus, • Flexible availability, including evenings and weekends What Big Mamma Offer • Permanent, full-time role, • 5-day working week with 2 days off, • Wagestream -- access your pay between paydays Big Mamma Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or gender reassignment.

    Easy apply
  • Restaurant Manager
    Restaurant Manager
    1 month ago
    Full-time
    Cheetham Hill, Manchester

    LOCATIONS M3 | M12 | M14 About the Role Mr. Fries is hiring disciplined, dedicated, and experienced Team Members who take pride in delivering excellent customer service and maintaining high operational standards. This role is ideal for someone who has worked in a fast‑paced takeaway or restaurant and can confidently handle both food preparation and front of house duties. We want individuals who show up consistently, stay focused, and genuinely care about creating a great experience for every customer. Key Responsibilities Prepare fries, toppings, proteins, and sides with accuracy and speed Deliver friendly, professional customer service at all times Operate the POS/till system confidently and handle payments accurately Manage in‑store, phone, and delivery platform orders (Uber Eats, Deliveroo, Just Eat) Keep workstations clean, organised, and fully stocked Follow strict food hygiene, safety, and cross‑contamination procedures Communicate clearly with the team to maintain smooth service flow Support new staff and contribute to a positive, disciplined work environment Take ownership of your station and uphold brand standards consistently Requirements Minimum 6 months experience in fast food, takeaway, or restaurant work Strong customer service skills — polite, patient, and confident with guests Experience using POS/till systems Reliable, disciplined, and committed to high standards Ability to work quickly and stay calm during busy periods Good understanding of food hygiene and safety practices Punctual, trustworthy, and able to work independently when needed Flexible availability (evenings, weekends, peak hours) What We’re Looking For People who take pride in their work and appearance People who value discipline, consistency, and teamwork People who enjoy interacting with customers and representing the brand People who want long‑term stability and growth Benefits Competitive pay based on experience Staff meals / discounts Training and development Structured pay reviews for team members who consistently meet standards Supportive, fast‑growing work environment Job Types: Full-time, Part-time LOCATIONS M3 | M12 | M14 About the Role Mr. Fries is hiring disciplined, dedicated, and experienced Team Members who take pride in delivering excellent customer service and maintaining high operational standards. This role is ideal for someone who has worked in a fast‑paced takeaway or restaurant and can confidently handle both food preparation and front of house duties. We want individuals who show up consistently, stay focused, and genuinely care about creating a great experience for every customer. Key Responsibilities Prepare fries, toppings, proteins, and sides with accuracy and speed Deliver friendly, professional customer service at all times Operate the POS/till system confidently and handle payments accurately Manage in‑store, phone, and delivery platform orders (Uber Eats, Deliveroo, Just Eat) Keep workstations clean, organised, and fully stocked Follow strict food hygiene, safety, and cross‑contamination procedures Communicate clearly with the team to maintain smooth service flow Support new staff and contribute to a positive, disciplined work environment Take ownership of your station and uphold brand standards consistently Requirements Minimum 6 months experience in fast food, takeaway, or restaurant work Strong customer service skills — polite, patient, and confident with guests Experience using POS/till systems Reliable, disciplined, and committed to high standards Ability to work quickly and stay calm during busy periods Good understanding of food hygiene and safety practices Punctual, trustworthy, and able to work independently when needed Flexible availability (evenings, weekends, peak hours) What We’re Looking For People who take pride in their work and appearance People who value discipline, consistency, and teamwork People who enjoy interacting with customers and representing the brand People who want long‑term stability and growth Benefits Competitive pay based on experience Staff meals / discounts Training and development Structured pay reviews for team members who consistently meet standards Supportive, fast‑growing work environment Job Types: Full-time, Part-time

    Easy apply
  • General Manager - Live Music and Cocktail Theatre
    General Manager - Live Music and Cocktail Theatre
    2 months ago
    £37000–£42000 yearly
    Full-time
    Manchester

    About Us FW Industries Group is an independent hospitality group from the North West, managing a range of bars, nightclubs, and family venues. We’re expanding and have new sites planned. Our focus is on unique concepts, strong leadership, and outstanding guest experiences. The Role We are looking for a passionate General Manager to lead Kahiki Soundhouse in Manchester’s Northern Quarter. Your creativity and leadership will shape the venue’s success. Responsibilities • Oversee the daily operations, ensuring harmony in all aspects of the venue., • Manage a high-volume, wet-led operation with an emphasis on quality and service., • Be an energetic brand ambassador and drive the team to success., • Train and inspire your team, maintaining extraordinary drink and service standards., • Manage stock and labour efficiently, ensuring profitable operations., • Innovate with new menus and concepts in collaboration with Directors., • Ensure compliance with health, safety, and legal standards., • Proactively tackle operational issues and improve the guest experience., • Share innovative ideas across the company. About You • Experienced as a General Manager in high-volume, wet-led venues., • Knowledgeable in bar operations and mixology., • Dynamic, with strong leadership and presence., • Commercially savvy with financial insight., • Passionate about live music, cocktails, and memorable guest experiences., • Organized, proactive, and calm under pressure. What We Offer • Lead a new, exciting venue., • Enjoy creative freedom and direct collaboration with leadership., • Competitive salary., • Career growth in our expanding group. Benefits • Company events, • Pension, • Employee discounts, • Referral program

    Easy apply

Popular jobs searches in Manchester

Popular guest service jobs locations