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Guest Service Assistant - Nights - Bristol Guest Service Assistant - Nights Almondsbury Inn & Lounge, Bristol Job Description Almondsbury Inn & Lounge has 57 bedrooms that offer comfort with a stylish lounge area offering an all-day menu, Starbucks coffee and a mini gym. The Role of Guest Service Assistant - Nights The Guest Service Assistant - Nights will be responsible for providing a great service overnight, ensuring that all night processes for the Front Office function are complete, support other departments with tasks that can be carried out overnight. Ensuring that the hotel is ready and in great shape for guests in the morning. The Guest Service Assistant - Nights will ensure a memorable experience from every interaction from the guest arrival or interaction to the fond farewell. You will ensure that an attentive service overnight and ensure that all security walks and checks are carried out. A key aspect of the role is to forge a great rapport with guests from initial contact, strong working relationships with all departments to ensure great service delivery & effectively maximise revenue when there is opportunity. The Guest Service Assistant - Nights will ensure that all processes are followed within the bar and that they support all colleagues. The role of Guest Service Assistant - Nights will report to the Guest Service Manager - Nights and will work closely with the entire hotel team. This role is ideal for someone who is a self-motivated, has great customer care skills with great communication and time management. Job Overview: As a Guest Service Assistant Nights, you will be the face of the hotel during nighttime operations, ensuring a safe, welcoming, and efficient experience for guests. You will be responsible for front desk duties, security checks, handling guest inquiries, and assisting with overnight administrative tasks. Experience & Qualifications • Excellent customer service and communication skills., • Ability to work independently and stay alert during night shifts., • Strong problem-solving skills and attention to detail., • IT and administrative skills for handling reservations and reports. • £30 BB per night colleague rate, • £60 BB per night for Friends and Family rate, • Celebration of milestone employment anniversaries, • 50% off Food & Beverage in our hotels, • Meals on duty provided, • Access to Hospitality Rewards, • Offerings from retail and dining discounts, • Employee Assistance Programme and same day on-line GP appointments, • Quarterly Shining Star recognition 28 hour contract £12.75 per hour

Guest Service Assistant - Bristol. The Role of Guest Service Assistant. The Guest Service Assistant will be part of the team that provides a memorable experience for our guests to endure that they leave with a smile on their face.

Arnos Manor Hotel is a beautifully unique 73 bedroom hotel bustling bar, restaurant and adaptable meeting and event space for 200 all within a beautifully unique listed building. As a Guest Service Assistant in the Food & Beverage department, you will play a key role in creating an exceptional exper

Chef De Partie, Hotel Du Vin Rate of Pay / Hours:Type of Contract:Location: Excellent Rates of Pay, Service Charge and Great Company Benefits.Why not get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for Life with Hotel Du Vin Hotel Du Vin is looking for Chef De Parties with Immediate Starts available. Get a taste for our Kitchen… Do you love watching your food leave the pass, knowing that the guest will love eating it as much as you loved cooking it? Do you love people and making guests smile, Can you deliver on our high standards every day? Do you want to be part of something different, working with the best food, drink and a brand you can be proud of. We create memories that our guests never forget. This could be the next step for you into a Sous Chef role – we actively encourage internal development and progression. Onwards and upwards. In addition to competitive rates of pay we offer: • Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night., • Discounted Friends and Family Room Rate with 50% off best available rate., • 35% off your bill when you dine in our Brasseries and Bistros, • Fully funded Apprenticeship programmes that support you in developing your career, • High Street Discounts on a range of high street shops, experiences, holidays and much much more, • Cycle to work scheme – save up to 40% on a wide range of bikes, • Healthcare Cash Plans - dental, optical, medical and more available from £5 per month, • Referral schemes that pay up to £1500 (just for getting your mates jobs!), • A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom., • We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more, • We work with Wagestream giving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary, • We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast, • We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives., • Employee Assistance Programme – free, confidential advice available 24/7 to you and your family Our Sustainability Goals: • 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK, • We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round, • We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens., • Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace Interested?? Click Apply Now Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations. The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Front Desk Manager is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team. This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house. Qualifications: • SHIPBOARD Employment type., • Must at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel or in a 4–5-star hotel experience., • Experience in handling 100+ guests in a 4–5-star hotel., • Experience in handling and supervising 30+ Team Members in Guest Services Department., • Must be willing to work under pressure, • Ability to speak additional languages such as Spanish, Italian, Portuguese, French or German preferred (Conversational Proficiency). Essential Duties & Responsibilities: • All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required., • Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike, • Executes the Ability to Resolve Issues vision in accordance with the current Standards of Excellence, holds accountability over all team development and performance opportunity, fosters healthy financial figures and guest satisfaction results., • Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis, • Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools, • Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations, • Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening

Join Our Award-Winning Team as a Pub Investment Project Manager! Are you passionate about property investment and eager to make a significant impact in the hospitality industry? Punch is an award-winning pub company seeking a dynamic and experienced Investment Project Manager to aide the delivery of our property investment programme and drive our continued success Role Purpose To develop and deliver a sector-leading property investment programme in our Management Partnership (MP) portfolio to ensure our pubs are well-invested and maintained to operational and safety standards at all times. Collaborating with colleagues across the business and supply chain to ensure we deliver high-quality investments. An understanding of operational, guest, and financial requirements of each project is key, working at multi-levels to ensure we make the best of each growth opportunity and invest wisely. Own the end-to-end investment process for each pub from inception to being ready to trade. Play a key role in the innovation of the design and development of customer-facing concepts – working as part of a cross-functional team Accountabilities Thriving together • Successful Investment Programme: Delivering MP transfers and investments in the existing MP Pub Estate, meeting targets for time, cost, and quality in line with the MP investment strategy., • Continuous Improvement: Contributing to ongoing improvements in the investment programme and supply chain, focusing on pub design, operational effectiveness, cost engineering, and project delivery., • Budget Management: Managing capital investment budgets and providing monthly performance reports against the budget. Delighting every guest • Investment Programme Development: Leading the creation and delivery of a top-tier investment programme for the MP estate, including MP transfers and investments in the existing MP Pub Estate, meeting targets for time, cost, and quality in line with the MP investment strategy., • Maintenance Standards: Ensuring pubs are maintained to operational and safety standards., • Collaboration: Working with colleagues and the supply chain to deliver high-quality investments., • Project Understanding: Grasping the operational, customer, and financial needs of each project., • Multi-level Work: Ensuring optimal growth opportunities and wise investments., • End-to-End Process Ownership: Managing the entire investment process from inception to readiness for trade., • Innovation and Design: Playing a key role in innovating and developing customer-facing concepts as part of a cross-functional team., • Sector-Leading Designs: Delivering MP concepts that meet targets and are exemplary enough to be emulated by others., • Customer Feedback: Seeking and utilising feedback from internal and external customers to inform investment decisions., • Community Integration: Reinforcing the position of pubs in the community through investment design and delivery, aligning with company values, and reviewing industry trends for potential benefits., • Continuous Improvement: Contributing to ongoing improvements in the investment programme and supply chain, focusing on pub design, operational effectiveness, cost engineering, and project delivery., • Innovation Opportunities: Exploring and testing new ideas and products through MP investments, evaluating their benefits, and integrating successful innovations into regular operations Doing well by doing good • Lead a focused, engaged supply chain to deliver these sector-leading investments. Building on existing success while challenging the norms to enable growth and progress., • Be recognised as the “Property Project” expert on pub investment and design within Punch., • Deliver low carbon and environmentally sustainable principles across Unity pubs through our investment activities, considering equipment, materials, construction methods, and ongoing operations to minimise the environmental impact of our investments Pride in our stride • Be recognised as a committed team player, integrated into both the Property and Operations team thinking while bringing positive challenge and support on all things investment-related., • Work closely with Property colleagues to help the wider property team understand and best support the work in MP; identifying and resolving any conflicts to ensure seamless support to our Partners., • Create a high-performance culture with key suppliers, delivering continuous improvements in service, innovation, and value-added relationships., • Source and develop supplier arrangements to support our MP capex programme, working with the Commercial team to provide cost, quality, and availability of supply benefits to Punch. Key Relationships • Investment Manager, • Head of Investment, • Senior Investment Manager, • Senior Operations Manager, • Group Property Director, • Group Strategy & Commercial Director, • Operations Director (Unity), • Marketing Team, • Contractors and Designers, • Support Centre functions Person Specification - Technical Competencies / Professional expertise • Knowledge of the licensed retail sector (operations or estate or multi-site FMCG property experience), • Capital investment experience covering a range and size of projects., • Detailed knowledge of hospitality design – ability to interpret, influence and suggest design changes., • Ability to travel widely across UK as required by programme of investments., • IT literate – intermediate Word, Outlook and PowerPoint and advanced Excel, • Key behavioural traits required are Planning & Organising, Negotiation and Assertiveness skill,, • Thriving in a fast-paced environment, • Demonstrable ownership of personal development journey Benefits • Location: North - flexible with location, • Salary: Competitive, • Bonus: Performance related, • Car: Cash Allowance, • Contract: Permanent, • Benefits: Pension, Private healthcare, 25 Days holiday plus options to buy and sell, Retail and Leisure discount scheme, health and wellbeing suite, plus many more…

At Punch we’re aiming to be the 5* pub company. We want to create a world class team where every employee embodies the essence of 5* Partnership. We strive to attract, develop and retain exceptional talent, ensuring each individual experiences growth, recognition and fulfillment in their roles. This job description sets out what we need from you to be successful in your role and what you can expect in return. As Investment Project Manager, my core purpose is to: To lead and deliver investment projects across our Leased & Tenanted estate, enhancing asset value and guest experience while supporting our partners’ long-term success. This role ensures projects are scoped, managed, and executed to a high standard on time, on budget, and aligned with our brand and strategic goals. What you’ll get in return: • Competitive Salary, • Car allowance, • Annual Company Bonus Scheme, • Company pension, • 25 Annual holiday days (Option to buy & sell), • Progression and development opportunities, • Pub discount scheme, • Free pay-day drinks, • Retail & Leisure discount scheme, • Long service awards and much more... Key Accountabilities: • Deliver a successful investment programme within our existing leased and tenanted (L&T) estate, to agreed targets for time, cost and quality, all in line with the agreed investment strategy., • Contribute to the continuous improvement of our investment programme and supply chain – focused on pub design, operational effectiveness, cost engineering & project delivery., • Manage investment budgets and report monthly on performance against budget., • Work closely with the internal team of aligned Operations Managers and Property Surveyors and being closely aligned to the regional strategy of the Property Manager., • Excellent communication with all stake holders, ensuring 5* interaction and handovers., • Reinforce the position of pubs in the community through both our investment design and delivery, using investment to reinforce our company values., • Seek opportunities to innovate through our investments, trial and test new ideas and products, evaluate the benefits to Punch and where agreed, deploy these as ‘business as usual’., • Deliver low carbon and environmentally sustainable principles through our investment activities, minimising the environmental impact of our investments. Technical Skills • Knowledge of the licensed retail sector (operations or estate or multi-site FMCG property experience)., • Capital investment experience covering a range and size of projects., • Detailed knowledge of hospitality design – ability to interpret, influence and suggest design changes., • Ability to travel widely across UK as required by programme of investments., • IT literate – intermediate Word, Outlook and PowerPoint and advanced Excel., • Key behavioural traits required are excellent communication at all levels, planning & organising, negotiation and thriving in a fast-paced environment. Key Stakeholders • Property - Head of Property, Property Manager, Property Surveyor & Property Services., • Operations - Operations Director, Head of Operations, Operations Manager., • Contractors and Designers, • Support Centre functions We Believe In Thriving Together Our business is rooted in partnership and shared success. We recognise excellent performance and celebrate personal wins. We are a business that empowers our People, Publicans and Management Partners to be the best they can be because by working together, we thrive together. We Believe In Doing Well By Doing Good It’s not only what you do, but how you do it that matters. At Punch, positive performance is driven by building trust through open communication and transparency and by putting the needs of people, planet and pub first. We Believe In Pride In Our Stride Our people are what make us. We encourage our Punch family to take pride in their differences, show up as themselves and be unafraid to make things happen and make their mark in the world. We Believe In Delighting Every Guest We’re passionate about hospitality and dedicated to creating exceptional guest experiences that matter. Working together to grow successful pubs, we provide unwavering support that empowers our Publicans and Management Partners to do their best work, ensuring the happiness of every guest.

Role: Director of Owner Success & Growth – Hoseasons Reporting to: Chief Commercial Officer, Awaze Location: Flexible (you can be based in any of our offices locations including London, Manchester or Lowestoft with regular UK travel required) Role Purpose: ___ is one of the UK’s most trusted and established travel brands, built on decades of strong and enduring relationships with holiday park, lodge, and boating owners. We are now entering a pivotal new chapter. To remain market-leading, we want to transform how we do business with owners, blending trusted personal partnerships with cutting-edge digital, data, and AI-enabled solutions. This role will be at the heart of that change. As Director of Owner Success & Growth, you will be responsible for ensuring our owners thrive with Hoseasons. You’ll safeguard retention of our most valuable owners, drive sustainable growth by recruiting new partners, and reimagine the end-to-end owner experience, both digital and non-digital. This is both a strategic and transformational leadership role. You will champion innovation, lean on technology and AI to modernise how we serve owners, and take the team on the change journey with you. You’ll combine commercial sharpness with inspirational leadership, ensuring Hoseasons continues to deliver unmatched value for owners, guests, and the wider business. Key Responsibilities: Owner Success & Retention • Act as the senior face of Hoseasons for holiday park, lodge, and boating owners., • Build long-term, trusted relationships, ensuring owners feel valued, supported, and confident in Hoseasons as their partner of choice., • Lead commercial performance conversations to maximise owner success — advising on pricing, unit mix (pets, hot tubs, capacity), and customer trends., • Proactively identify at-risk owners and put in place retention strategies., • Own and improve owner satisfaction (NPS), ensuring continuous service improvement. Growth & Recruitment • Lead the recruitment of high-quality new owners and locations across the UK, ensuring sustainable growth aligned with Awaze’s strategy., • Position Hoseasons as the first-choice partner for developers, manufacturers, and operators., • Drive expansion opportunities within existing accounts and identify new product categories and customer segments., • Use insights and learnings from Awaze’s pan-European footprint to spot innovation and growth opportunities. Transformation & Technology • Champion the adoption of AI, automation, and digital tools to transform the owner journey., • Leverage data-driven solutions and LLMs to personalise communications, improve decision-making, and modernise owner interactions., • Reimagine the Hoseasons owner experience, blending digital convenience with personal, human touchpoints., • Embed experimentation and continuous improvement, ensuring Hoseasons stays ahead of competitors and owner expectations. Team Leadership • Lead, inspire, and coach a high-performing team of Account Directors Commercial and Business Development Directors. Commercial & Strategic Leadership • Own the Hoseasons P&L targets for retention and recruitment., • Partner with Growth, Pricing, and Data teams to optimise commercial performance., • Help shape Hoseasons’ Target Operating Model through pricing tests, data-led insights, and digital transformation., • Represent Hoseasons externally — at conferences, industry events, and with owners — as a compelling storyteller and brand ambassador., • Ensure the voice of the owner is represented in all key Awaze commercial and strategic decisions. Skills & Experience: • Proven transformation leader with experience driving business change at scale within the travel or hospitality industry., • Strong track record in owner/partner management, retention, and commercial growth., • Expertise in Strategy & Leadership, Customer Experience Optimisation, and Operations., • Experience in AI/LLM productisation, automation, and data-driven decision-making., • Demonstrated ability in storytelling — crafting and delivering compelling narratives that inspire owners, teams, and stakeholders., • Skilled in coaching leaders and scaling agile, cross-functional teams., • Strong commercial and financial acumen, with P&L ownership experience., • Resilient, adaptable, and energised by change. Key Attributes • Visionary yet pragmatic — able to set direction while delivering results., • Collaborative and inclusive — skilled at bringing teams and owners on the journey., • Bold and innovative — comfortable experimenting at scale and challenging the status quo., • Passionate about travel, and about enhancing the owner and guest experience. Why Join Us? This is a rare opportunity to lead one of the UK’s most iconic travel brands into its next era. As Director of Owner Success & Growth, you will: • Shape the future of Hoseasons by transforming the owner journey through technology, AI, and innovation., • Play a pivotal role in retention and growth, directly accountable for the success of our owner community., • Inspire and lead a talented team through change, building resilience, creativity, and confidence., • Be part of a leadership team committed to redefining owner engagement and driving success in the UK holiday market. Next steps: We are currently shortlisting for the role with plans to interview over the next couple of weeks. If you feel you have the right attributes / experience for the role, please send your profile over to Jody Marks, our Talent Partner to discuss more.

THE JOB The Director Franchise Operations works with a portfolio of open Hotels to proactively enhance performance and also works collectively with the new hotel openings team to ensure pre-opening hotels open in accordance with expectation. This individual works with franchisees, management companies and hotel management teams to develop action plans and implement successful and measurable programs to assist in meeting Revenue, Product, Service and Brand requirements. They are expected to : • Share best demonstrated practices information on the use of WHR programs and tools., • Advise on a host of sales and marketing topics, as well as product and service improvement (utilizing Medallia, CRM, and COM Culture)., • Work with other internal Departments (Sales & Marketing, Revenue Management, Training, Central Operations, Design and Construction, Sourcing & Sustainability, Finance, Development, Legal & Human Resources) to coordinate direction and support as needed., • They must be able to review, analyze and create a complete strategy for delivering brand value & hotel performance support for their portfolio., • They should have excellent presentation skills and the ability to facilitate effective meetings with multiple stakeholders. The business objectives will be related to driving hotel performance within the following fields: Enhance our Owner Value Proposition • Brand Engagement through Business Review Meetings, • Quality Assurance, • Guest Feedback – OSAT OSR NPS, • Commercial Contribution, • Accounts Receivable, • Wyndham Rewards Grow our System • Property Retention, • Development Referrals, • Brand Compliance - Training Advance our Value Driven Culture • Wyndham Green, • Wyndham People Standards THE PERSON Competencies & Skills Alongside the professional competencies outlined below, the successful candidate will demonstrate the fundamentals of Wyndham’s Count on Me! Service Culture to be Responsive, Respectful and Deliver a Great Experience. This will form the cornerstone of their approach as they carry out all tasks with the Count on Me! Building Blocks in mind; Compassionate, Engaged, Dependable, Courteous, Inclusive, Hospitable, Prepared and Personalised. • Influence - Must possess influencing skills in order to create a positive foundation for the on-going relationship, • Collaboration & Relationships - Initiates, builds, and maintains lasting professional relations based on mutual respect and understanding that foster a collaborative approach to working., • Innovation - Takes an innovative and creative approach that applies the best fit solution for the situation in hand., • Communication - Communicates clearly and effectively in writing and in person. Fosters an open and honest communication style and has strong presentation skills. Ability to adjust communication style to various stakeholders., • Analysis - Able to read, analyse and understand numerical or verbal data in order to assess a commercial situation and present a compelling business case based real information., • Business Acumen - Demonstrates good knowledge in commercial and financial fundamentals, able to predict the impact of particular activities on the bottom line of the business. Will engender credibility and respect within the hospitality arena thereby enabling immediate recognition as a key player in the industry., • Driving Results - Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goal attainment, identifying and understanding issues, problems, and opportunities. Develops effective course of action and appropriate solutions. Makes purposeful observations and recommendations to create positive improvements for the team and / or guest. Obtains and assigns resources to achieve desired result. Adjusts action based on changed priorities. Holds people accountable for results., • Flexibility - Adaptable and accepting of change, able to cope with an evolving business landscape applying the best fit solution to each unique situation., • Valuing Diversity - Able to consider, understand and empathize with the priorities and challenges of others. Must show the highest standards of honesty, integrity and discretion and will create trust with all team members, clients and customers., • Leadership – Must demonstrate the qualities of leadership and people management, the ability to motivate and inspire others., • Consultative - Makes purposeful observations and recommendations to create positive improvements and advances for the team and / or customer., • FUN ! Experience/Certificates/Education • The candidate would ideally be a graduate with a Hospitality degree, or have equivalent demonstrable professional experience, • Experience from within a similar role or a minimum of 3 years’ experience as a General Manager of a +110-bedroom economy or mid-segment hotel from within a international hotel brand., • Expertise in franchising or hotel management and an in depth understanding of the hospitality sector are essential., • Significant operations experience and commercial understanding., • Significant experience of planning and development of business procedures and processes, budgeting and regular forecasting, in particular with a multiple territory focus is required., • Experience with direct P&L responsibility for revenues and GOP / EBITDA, • Previous experience of multiple brands in a multi-unit or regional role if preferred but not required., • Extensive senior leadership and people management experience, • Fluency in English is essential., • Proficiency in Opera Cloud and Revenue Management system, • Proficiency with Synexis is preferred but not required

The Hotel Director oversees the functions of Hotel Operations onboard the vessel and is accountable for driving and maximizing positive results on all company based targets and Key Performance Indicators (KPI’s). The Hotel Operations Department consists of Food & Beverage, Housekeeping, Guest Relations, Finance, Entertainment, IT & Data Systems, Cruise Sales, and all onboard revenue-generating areas. The Hotel Director is responsible for the day to day operation and performance of all of the departments within Hotel Operations. Qualifications: · Minimum of five years’ experience as a senior leader in a luxury (4/5*) hotel or cruise industry environment. · Exceptional communication, problem solving decision making and interpersonal skills. · Ability to lead with a “global” perspective in a culturally diverse and dynamic environment. · Knowledge of the principles and processes involved in business and organizational planning, coordination and execution. This includes strategic planning, resource allocation, work force planning and management, leadership techniques and production methods. · Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques · Knowledge of policies and practices involved in the human resources function. · Ability to lead teams in a positive and productive manner by inspiring and developing individuals and effectively managing processes. · Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent (Preferred), or “on the job” progressive experience equivalent. · Intermediate computer software skills required.

Roe: Deputy General Manager / Hotel Operations Manager Location: Bristol Salary: £45k – £60k (dependent on level of experience) We are recruiting for a dynamic and passionate Deputy General Manager to lead the Hotel Operations of a large 4 star hotel in the Bristol area. Guest service and customer satisfaction will be at the heart of this role, alongside exceptional leadership and a passion for training, development and direction of a large team. The role: • Leadership and direction over all key operational departments (Food and Beverage, Conference & Events, Housekeeping, Reception, Spa and Leisure) ensuring the highest levels of guest experience is provided, • Working closely with the General Manager, and Senior Leadership Team, to deliver the operational and sales strategy for the hotel, • Support, coaching and leadership of Heads of Department in their roles and across recruitment, team retention, training and development, • Financial focus including regular P&L reviews with Heads of departments, report writing, creation and delivery of action plans. The ideal candidate: We are looking for an experienced Deputy General Manager or Hotel Operations Manager who has led a team within a large hotel environment. You will have strong experience within the food and beverage department of a hotel operation You will have a ‘People focused approach’ and proven leadership skills with a genuine passion for training and development of people A genuine passion for Guest Service and the ability to drive and deliver an Exceptional customer journey across departments. You will have a Commercial mindset and thorough understanding of the hotels industry and market place, being aware of the challenges and opportunities. Skilled in delegation, organisation and multi-tasking is essential. The role of Deputy General Manager covers a number of departments in which you will develop your teams, mentoring and driving a strong commercial culture whilst offering the very best guest experience to all. Minimum 2 years’ experience in a Deputy General Manager or Hotel Operations Manager role in min. 4 Star Hotels is essential. Rewards and Benefits · A competitive salary, negotiable dependent on experience, plus bonus package. • 28 days annual leave, increases over time, • Enhanced maternity and paternity pay, • Long service awards, • Employee Assistance Programme, • Discounted accommodation, food, and drink across the companies portfolio, • Pension and Life assurance, • Bespoke training programmes, • An engaging & supportive work environment Hesketh James Recruitment are the managing agent for this role on behalf of the client. Please note only candidates with suitable experience will be contacted. In order to ensure your enquiry with regards to this position is dealt with quickly, please send in an up-to-date copy of your Curriculum Vitae in a Word Document format.

Food Service Design Consultant We don't just design food and beverage spaces...We help create a sustainable guest experience Invito is seen as somewhat of a specialist in Stadia and arena, this means we do every type of food and beverage service, design. Anything from a Fast pour beer system, chicken shop coffee shops, cafes, CPUs to Michelin started dining experiences. There are some cool parts of what we do if you’re into food and nutrition we work on training centres, where you lean about not just the design but how they get the best out of the nutrition and mindset of a sports person. ( you don’t meet the players) As with all design consultancy we work alongside the wider design teams, some direct clients which are a great source of knowledge for us to constantly improve, and learn from the human behaviour of how the spaces we design come alive when they are being operated We push more and more into sustainability and how we can improve our designs working with clients and manufacturers to get the best results and push the future outputs. The Role Were looking for a Foodservice Design Consultant- or Technical consultant to join our team would suit a designer from a kitchen house looking to change aspects of the industry, or a technical designer wanting to take the next step. Key Skills · 3 years Experience in commercial catering Design · Being able to design kitchens, bars cellars from brief in AutoCAD and Write specifications · Communication with clients, working to a brief and hitting timelines · Collaborating though Teams, ACC etc · Being able to read Data sheets and ensuring services are correct, double checking with manufacturers when needed · Work with the wider team and knowledge share · Ability to Review and Mark up drawings · Revit is not important, but is a bonus if you can use it · Understanding the relevant legislation, and or whom to reach out to for assistance · We realise everything we do in design impacts end users i.e. us when we go to an event. Reponsibilities • Designing Catering outlets in Both large and small venues, • Ensuring Specifications and schedules are accurate, • Reviewing drawings and models before issuing them, • Ensuring all Services Drawings and schedules are accurate, • Collaborating with wider Design team, • Conducting site visits working closely clients and design team members Working Package Remote working and site meetings- we try to be considerate to peoples lives if you wish to start earlier and finish earlier in the winter that’s fine with us Competitive salary, with End of Year bonus based on deliverables, Ability to Grow with a growing company and share in the rewards. We all very much about the team and the clients the better our clients do the better we do and in turn reward the team Interested: Contact us with copy of your CV We will only consider applicants in the UK with the right to work. (location doesn’t matter)

The Guest Service Assistant will be part of the team that provides a memorable experience for our guests to endure that they leave with a smile on their face. An eye for detail and for delivering memorable guest experiences for our guests make this a lovely role for someone who wants to make have a

As a Nights Guest Service Agent, you will serve in the Front Office & Food & Beverage departments, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out, and assist with Breakfast/Bar and Restaurant duties. A Guest Service Agent truly influ

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As a Front of House Team Member at Carluccio’s, you’ll be the face of our restaurant, providing exceptional service to every guest. Exclusive discounts on thousands of retailers and restaurants via BRG Spark App.

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. As a Guest Service Agent, you will serve in the Front Office & Food & Beverage departments, to provide services for Guests

Looking for a role where you can showcase your passion for hospitality and create unforgettable guest experiences? Look no further than our hotel food and beverage team! We are dedicated to providing exceptional hospitality service, and we're seeking enthusiastic individuals to join our team and hel

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Professional manner with an emphasis on hospitality and guest service. Responsible for taking and delivering food and drinks orders, demonstrating exceptional customer service, and creating memorable experiences for our guests and colleagues. Ability to multi-task while maintaining a positive attitu

As a Front of House Team Member at Carluccio’s, you’ll be the face of our restaurant, providing exceptional service to every guest who walks through our doors. Boparan Restaurant Group (BRG). Best Restaurant Group in everything we do.

The Guest Service Assistant - Nights will be responsible for providing great service overnight, ensuring that all night processes for the Front Office function are complete, and supporting other departments with tasks that can be carried out overnight. As a Guest Service Assistant Nights, you will b

As a Guest Service Assistant in the Food & Beverage department, you will play a key role in creating an exceptional experience for our hotel guests. An eye for detail and delivering memorable guest experiences for our guests make this a lovely role for someone who wants to have a real impact on our

An eye for detail and for delivering memorable guest experiences for our guests make this a lovely role for someone who wants to have a real impact on our guest experience. As Guest Service Manager – Front of House you will lead our front desk team and ensure the highest level of guest satisfactio

A Night Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. As a Nights Guest Service Agent, you will serve in the Front Office & Food & Beverage departments, to provide servic

Job Description Are you currently a Hotel Operations Manager or Deputy General Manager ready for the next step? Were looking for and experienced Hotel Operations Manager or Deputy General Manager to be our Deputy General Manager for our Resort Hotel in Hampshire.Providing exceptional guest service

Our Guest Service Manager closely supports the Active and General Manager. Guest Service Manager - Summer 2026 - Various Mediterranean Resorts. You'll be Neilson's customer service ambassador, ensuring we consistently deliver a premium holiday experience.

As a Guest Service Assistant Nights, you will be the face of the hotel during nighttime operations, ensuring a safe, welcoming, and efficient experience for guests. Guest Service Assistant - Nights. Guest Service Assistant Nights.

Guest Service Manager - Summer 2026 - Various Mediterranean Resorts. Our Guest Service Manager closely supports the Active and General Manager. In the event that a guest suffers an injury, you will assist with obtaining medical assistance and liaise with insurance companies as required.

Youll be responsible for serving and ensuring the wellbeing of our guests within the Bar and Restaurant. You will complete all preparation and service of the Restaurant to the highest standards and in keeping with the specifications and systems set by the Restaurant Manager.

Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager. SOPs to ensure consistent hospitality for all guests.

Guest service is a top priority for you. Guest Service Manager - Finance focus. You will be able and willing to turn your hand to all aspects of hotel life, always focussed on delivering a great experience for our guests and setting a great example for your colleagues as a senior member of the team

As a Guest Services Manager, you are responsible for managing all guest operations, guiding and supporting a team of Guest Service Assistants. Offering full services, wherever practical, to all residents; including bar service, 24-hour room service and guest information. To lead the Guest Experience

Guest Service Manager - £34,000 + service charge - Ascot. As a Guest Service Manager in Ascot, you'll lead the Front of House operation, ensuring every guest enjoys a seamless and memorable stay. Anticipate guest needs and provide intuitive, seamless service.

You display a guest come first mentality and showcase your exceptional guest service skills by providing pleasant greeting and parting remarks to everyone. We are looking to add a Guest Service Supervisor (GSS) to our family. Ensure the 24/7 execution of all guest service programs and processes.

We now have openings for a Guest Services Associate to join our Guest Services team at Battersea Power Station. Assisting the Guest Service Team Leader in duties relating to promotional and PR activities. Results orientated and a desire to achieve high-quality guest service standards consistently.

As a Guest Service Associate, you will be tasked with providing exceptional customer service and ensuring guest satisfaction. Guest Service Associate Responsibilities. Guest Service Associate Required Skills.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.

Previous guest service experience (hotel experience an advantage). An empathic ability to anticipate our guests' needs. Regular service recognition and team events.

As a Guest Service Assistant Nights, you will be the face of the hotel during nighttime operations, ensuring a safe, welcoming, and efficient experience for guests. Guest Service Assistant - Nights. A key aspect of the role is to forge a great rapport with guests from initial contact, strong working

A Guest Service Manager is responsible for managing the first impressions of our guests and, therefore, must perform the following tasks to the highest standards:. Get notified about new Guest Services Manager jobs in Greater Leeds Area. Guest Service Manager Responsibilities.

Informs guests about formalities, any special conditions relating to their stay and the services available. Is proactive, anticipates guests needs and looks for suitable solutions. Assists as required with the solving of any guest problem and is able support any query.

Job Function: Guest Services, Operations, and Front Office. You will be serving food and drinks, demonstrating exceptional customer service, and creating memorable experiences for guests and colleagues. You will join the Restaurant department and deliver a VIP experience to every guest.

A Night Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. As a Nights Guest Service Agent, you will serve in the Front Office & Food & Beverage departments, to provide servic

Take and manage guest bookings, and up‑selling opportunities and tell them about ways to improve their stay. Retention bonus on completion of 3 and 6‑month service. When guests enter one of our hotels, they walk into a genuinely memorable experience.

A Kitchen Guest Service Agent (Line Chef) is responsible for supervising staff and ensuring high levels of food preparation to deliver an excellent Guest and Member experience. Free uniforms and laundry services available, depending on the role.