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The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities • Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based., • Ensuring team are being coached to deliver key targets linked to the department – e.g. retail upselling, • Responsibility for CAFF audits in accommodation, • Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc., • Driving add on sales and promotions where appropriate, • Ensuring all stock/ proposition is available for guests., • Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines., • Ensuring any guest feedback is captured., • Monitors NPS and takes action where possible on guest feedback., • Coach and develop the team to ensure departmental plans are met., • Be a champion of the Butlin’s Values and Leadership Behaviours., • Ensure we always have a focus on RPRPRT in the way we rota team., • Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively., • Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams., • Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP’s, performance management, required training, and any formal HR process., • Be the front facing, operational delivery responsible person – turning audits and observations into action. Role Details: Supervisor Plus – Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion, • Lead by example in maintaining the highest standards of food safety and hygiene., • Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines., • Support regular compliance audits and immediately address any issues or risks., • Promote a culture where food safety is everyone’s responsibility. 2. Creating a Warm, Welcoming Dining Experience, • Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin’s brand., • Maintain an environment where families feel comfortable, relaxed, and well looked after., • Step in to support guest queries and resolve issues promptly with empathy and professionalism., • Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality, • Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items., • Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations., • Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages., • Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team, • Provide on-shift coaching to help team members build confidence and capability., • Offer feedback that is constructive, timely, and focused on both performance and behaviour., • Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices., • Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus – Bars & Shops Key Focus Areas Outside of Accommodation In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team, • Support team members in delivering exceptional guest experience across all Bars & Shops locations., • Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards., • Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge., • Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head, • Actively drive revenue by supporting the team to maximise Spend Per Head through:, • B-Serve: Encouraging efficient ordering and guest confidence using the platform., • Team behaviours: Coaching strong suggestive selling and product recommendations., • RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it., • Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment, • Monitor guest flow and proactively move team members to where they are needed most., • Reduce queues by adjusting roles on the spot, or repositioning team during peak times., • Ensure guests experience minimal waiting and consistent, high-quality service., • Support an agile, guest‑led way of working where the team responds quickly to changing demands. 4. Good Stock Practices, • Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking., • Support accurate stock rotation, waste reduction, and compliance with stock handling procedures., • Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards, • Ensure venues are opened, operated, and closed following Butlin’s brand standards and operational procedures., • Maintain a safe, clean, well-presented environment at all times., • Support the team in delivering consistent product quality, accurate transactions, and great guest interactions., • Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus – Restaurants & QSRs Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest‑focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety, • Lead by example in consistently applying food safety and hygiene standards., • Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles., • Support compliance checks throughout service, swiftly acting on any issues., • Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience, • Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal., • Create a relaxed, family‑friendly environment where guests feel supported and well looked after., • Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset., • Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team, • Provide on‑shift coaching to support effective floor management, guest interaction, and service flow., • Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service., • Support new team members with structured introductions to service standards and guest service expectations., • Encourage a culture of continuous improvement, confidence, and positivity. 4. Driving Upselling of Starters & Desserts, • Coach the team to proactively recommend starters, desserts, and add‑ons as part of natural guest conversations., • Reinforce product knowledge so the team can confidently guide guests through the menu., • Share daily focus items or specials to help the team drive increased sales., • Celebrate individual and team successes to build motivation and momentum. 5. Increasing Wet Sales, • Drive wet sales by ensuring drinks orders are taken quickly when seating guests., • Coach the team on opening conversations with drinks suggestions to boost early revenue., • Monitor service flow and step in to support during peaks to maintain swift beverage service. 6. Effective Checkbacks, • Ensure the team carries out timely, meaningful checkbacks to confirm guest satisfaction., • Empower team members to solve issues early, ensuring guests feel well taken care of., • Use checkbacks as opportunities to reinforce upselling and add‑on sales where appropriate (e.g., additional drinks, sides, desserts) 7. Celebrating Success, • Recognise great performance on shift to build a positive, motivated team culture., • Share wins across shifts to highlight what “great” looks like and encourage consistency. Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest‑focused operation of our Splash pool. The following areas outline the key expectations for this part of the role: Pool Operations • Supervise the day-to-day operation of the swimming pool and associated leisure facilities., • Ensure the pool area operates in line with health, safety and safeguarding procedures., • Conduct regular poolside supervision and ensure lifeguarding coverage at all times., • Supervise and support lifeguards and pool team members during shifts., • Provide guidance, coaching and on-the-job training., • Allocate daily duties and ensure adequate staffing levels., • Ensure compliance with relevant safety legislation and industry standards (e.g., pool safety operating procedures)., • Carry out routine safety checks of the pool, plant room and surrounding areas., • Respond to emergencies and incidents in line with emergency action plans., • Deliver a friendly and welcoming environment for guests., • Support guests with queries and ensure safe use of facilities., • Deal professionally with guest feedback or concerns., • Maintain high standards of cleanliness and presentation throughout the pool area., • Ensure equipment is safe, maintained and stored correctly. Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest‑focused operation of our Sports and Activities Proposition. The following areas outline the key expectations for this part of the role: Activity Programme Delivery • Support the planning and delivery of a varied sports and activities programme suitable for guests of all ages., • Lead and supervise activity sessions such as sports tournaments, family games, fitness classes, and outdoor activities., • Ensure all sessions are delivered safely, professionally, and in line with resort standards., • Supervise sports and activities team members during shifts., • Allocate daily tasks and activity sessions., • Provide coaching, guidance, and on-the-job training to team members., • Deliver exceptional guest service and engage with guests to enhance their holiday experience., • Actively promote sports and activities sessions across the resort., • Respond to guest queries, feedback, and complaints in a professional manner., • Ensure all activities are delivered in accordance with health and safety procedures and risk assessments., • Carry out equipment safety checks and ensure facilities are maintained to a high standard., • Manage incidents and accidents in line with resort procedures., • Ensure safeguarding procedures are followed when working with children and families. Facilities & Equipment • Maintain sports equipment and activity areas to a high standard., • Ensure equipment is stored safely and available for sessions., • Work closely with maintenance teams to report and resolve facility issues., • Audits completed in accommodation & other departments, • Team training compliance across departments, • Health, Safety & Compliance Audits, • Guest NPS & Feedback, • Improved ENPS, • Retail Spend – responsible for making sure there is good stock processes/ upselling taking place/ coaching people trying to deliver, • Right People, Right Place, Right Time in all key areas, • Excellent leadership skills with the ability to coach and support team in delivering key objectives., • Strong attention to detail to be able to support with all audit/ observation-based activity., • Strong experience of being guest/ customer facing and dealing with a range of queries and sometimes complaints directly, • Experience of generating new opportunities through sales and promotions or new initiatives to support with key objectives., • Experience in working with multi skilled team to support other areas of the business based on guest demand., • Demonstratable experience of leading teams to success, this includes proficiency in:, • Managing performance., • Coaching team., • Delivering team training., • Setting standards and role modelling this behaviour., • Excellent ability to communicate effectively at all levels., • NPQL or Equivalent Qualification, • Previous experience in a swimming pool environment Experience in working in a sports, leisure or activity environment. At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you. There has never been a more exciting time to join Butlin’s!

🏨 Area Manager (Multisite) 📍 Chichester 💷 £55,000 + Bonus + Package 👨 Hotel & Restaurant 👪 Great supportive company culture 🌱 Growing Company We are looking for an experienced and ambitious Area Manager to lead multiple Hotel, Restaurant & Var operations in a fast-paced, high-volume environment. This is a fantastic opportunity for a people-focused leader who thrives on developing teams, driving performance and delivering exceptional guest experiences. About you You are an experienced hospitality leader with a proven track record of managing managers and leading large, diverse teams. You consistently deliver high-quality Hotel and food & beverage offerings while exceeding commercial targets and operational KPIs. Passionate, self-motivated and positive, you lead by example and ensure your teams are equally engaged, knowledgeable and aligned to strong service values. You are a natural mentor who enjoys developing people through clear objectives, regular one-to-ones and structured training. You are now looking for your next step, managing managers across multiple venues and continuing to grow your leadership career. The role You will take full ownership of a busy, multi-site operation, leading teams to deliver outstanding results across all venues. You will have the autonomy to run the business while being fully supported with the tools, training and backing needed to succeed. You will be responsible for driving performance across all areas of the business, including labour control, cost management and service standards. This is a demanding role, but one that offers strong support, genuine progression and the opportunity to clearly demonstrate your impact as a senior hospitality leader. What’s on offer: • Competitive salary of £55,000 plus bonus and package, • A supportive, people-first culture, • The chance to lead multiple venues and develop high-performing management teams, • Clear opportunities for career progression If you are ready for an exciting Area Manager opportunity within a growing hospitality business, we would love to hear from you. Apply to find out more.

Food & Beverage Manager - Chichester The role... We are seeking a commercially focused and service-driven Food & Beverage Manager to lead the restaurant and bar operations, delivering exceptional guest experiences while driving revenue and profitability. This hands-on leadership role requires strong food and beverage knowledge, experience in a quality-led hotel or restaurant environment, and a proven ability to manage budgets, control costs, and develop high-performing teams. You will be passionate about service excellence, commercially astute, and confident in motivating and coaching your team to consistently exceed standards. The role offers a competitive salary, participation in a performance-based bonus scheme, and Tronc in addition to salary. Who we are... Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In 2018, Harbour Hotels was named AA Hotel Group of the Year making it an exceptionally exciting time to join our ever growing hotel brand. What's in it for you.... At Harbour Hotels we are committed to providing exceptional hospitality whilst creating a vibrant enjoyable working environment for all of our team. Here are just some of the benefits you will receive upon joining the crew: Excellent progression opportunities within the Harbour Hotels Group Individual and bespoke career and progression pathways Competitive salary across all roles Unique on the job training and development with an opportunity for internal promotions within any of our properties. Hotel stay and Food and Beverage discounts across the Harbour Hotels Group Access to an exciting benefits and discount platform Employee Assistance Program Stylish boutique uniform specially designed for Harbour Hotels Meals included whilst on duty If you feel you have the skills and ambition we are looking for to join Harbour Hotels, then please apply with a full and up to date CV below. Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy. We look forward to hearing from you!

Casual Waiter / Waitress - Chichester Do you know your Bordeaux from your Beaujolais? We’d love to share our passion for food & wine with you, helping build a strong knowledge of our unique Kennels menu. As an integral part of our relaxed, fun and friendly team, you will become the star of our show, taking centre stage in leading our customers through a unique and exciting food journey, encouraging your ideas to help enhance the guest experience. You’ll build lasting relationships, ensuring a personal, friendly and efficient service, at each sitting. You will take pride in delivering locally sourced and expertly created dishes, much of which comes from Goodwood Home Farm, including Cheese, Dairy, Meats, and our very own Ale. You will have the ability to make a difference to our guests’ day, every day. First impressions really do count and you’ll be the one making them, from greeting guests on arrival, seating and ensuring they receive a consistently positive experience on every visit. An excellent relationship builder, enthusiastic and collaborative in your approach, you will be a vital part of our Kennels family. Basic hourly rate £12.21, plus holiday allowance = £13.68 What you’ll have: • Enthusiasm for what you do, • Positive and friendly with a “can do attitude”, • Natural communicator, • A team player with a sense of fun!, • Genuine passion for creating an exceptional guest dining experience

Waiting Staff - Chichester Waiting Staff Giggling Squid is the largest Thai restaurant group in the UK. At the heart of Giggling Squid are the incredible people, each of whom shares the generosity of spirit that lies behind every great guest experience, from our skilled chefs, to our welcoming front of house staff. We are a family run business and we employ people who share our passion for making our restaurants a great place to both work and visit. Giggling Squid are always on the lookout for amazing people to join our front of house team. As the face of our business we value a great personality and willingness to learn over experience. As well as joining one of the fastest growing restaurant groups in the country and all the opportunities that brings, you will be offered the following: A fantastic Training & Development program with opportunities to grow your career Competitive salary + service charges All Giggling members get paid weekly (Every Friday) Delicious and authentic fresh Thai food on every shift 50% Staff discount for you and your family / friends to enjoy in any of our restaurants 28 days paid holiday (full time allowance), pension scheme and access to financial advice Long Service Awards Apprenticeship Qualifications Trips to Thailand No early mornings! We are very proud of the fact that as we grow and expand, our family values and reverence for Thai culture remains at the heart of everything we do!

Front of House Assistant - The Kennels Restaurant - Chichester Please note we have the two following roles:? 1 x 40 hours per week, to include evenings and weekends? 1 x 24 hours per week, to include evenings and weekends? We?d love to share our passion for food & wine with you, helping build a strong knowledge of our menu. As an integral part of our friendly team, you will become the star of our show, taking centre stage in leading our customers through a unique and exciting food journey, encouraging your ideas to help enhance the guest experience. Building lasting relationships, you will help ensure a personal, friendly and efficient service, at each sitting. You will take pride in delivering locally sourced and expertly created dishes, much of which comes from Goodwood Home Farm, including Cheese, Dairy, Meats, and our very own Ale. You will have the ability to make a difference to our guests? day, every day. First impressions really do count and you?ll be the one making them, from greeting guests on arrival, seating and ensuring they are served in a prompt and personal way and receive a consistently positive experience on every visit. An excellent relationship builder, enthusiastic and collaborative in your approach, you will be a vital part of our team. What you?ll have: • Enthusiasm for what you do, • Positive and friendly with a ?can do attitude?, • Natural communicator, • A team player with a sense of fun!, • Genuine passion for creating an exceptional guest dining experience, • Thrive on a challenge and be keen to make a real difference, • Support with professional development in hospitality, • Real career progression opportunities, • Service Charge shared amongst team, • Annual pay review, • Additional hours / overtime opportunities to suit your circumstances., • Meals and drinks on duty, • Contributory pension scheme, • Event tickets, • Free gym membership, • A health cash plan, • Entry into the company bonus scheme

Supervisor Plus (All Areas) - Bognor Regis Description The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities • Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based., • Ensuring team are being coached to deliver key targets linked to the department - e.g. retail upselling, • Responsibility for CAFF audits in accommodation, • Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc., • Driving add on sales and promotions where appropriate, • Ensuring all stock/ proposition is available for guests., • Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines., • Ensuring any guest feedback is captured., • Monitors NPS and takes action where possible on guest feedback., • Coach and develop the team to ensure departmental plans are met., • Be a champion of the Butlin's Values and Leadership Behaviours., • Ensure we always have a focus on RPRPRT in the way we rota team., • Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively., • Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams., • Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process., • Be the front facing, operational delivery responsible person - turning audits and observations into action. Role Details: Supervisor Plus - Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion, • Lead by example in maintaining the highest standards of food safety and hygiene., • Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines., • Support regular compliance audits and immediately address any issues or risks., • Promote a culture where food safety is everyone's responsibility. 2. Creating a Warm, Welcoming Dining Experience, • Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin's brand., • Maintain an environment where families feel comfortable, relaxed, and well looked after., • Step in to support guest queries and resolve issues promptly with empathy and professionalism., • Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality, • Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items., • Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations., • Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages., • Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team, • Provide on-shift coaching to help team members build confidence and capability., • Offer feedback that is constructive, timely, and focused on both performance and behaviour., • Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices., • Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus - Bars & Shops Key Focus Areas Outside of Accommodation In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team, • Support team members in delivering exceptional guest experience across all Bars & Shops locations., • Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards., • Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge., • Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head, • Actively drive revenue by supporting the team to maximise Spend Per Head through:, • B-Serve: Encouraging efficient ordering and guest confidence using the platform., • Team behaviours: Coaching strong suggestive selling and product recommendations., • RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it., • Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment, • Monitor guest flow and proactively move team members to where they are needed most., • Reduce queues by adjusting roles on the spot, or repositioning team during peak times., • Ensure guests experience minimal waiting and consistent, high-quality service., • Support an agile, guest led way of working where the team responds quickly to changing demands. 4. Good Stock Practices, • Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking., • Support accurate stock rotation, waste reduction, and compliance with stock handling procedures., • Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards, • Ensure venues are opened, operated, and closed following Butlin's brand standards and operational procedures., • Maintain a safe, clean, well-presented environment at all times., • Support the team in delivering consistent product quality, accurate transactions, and great guest interactions., • Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus - Restaurants & QSRs Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety, • Lead by example in consistently applying food safety and hygiene standards., • Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles., • Support compliance checks throughout service, swiftly acting on any issues., • Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience, • Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal., • Create a relaxed, family friendly environment where guests feel supported and well looked after., • Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset., • Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team, • Provide on shift coaching to support effective floor management, guest interaction, and service flow., • Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service., • Support new team members with structured introductions to service standards and guest service expectations., • Encourage a culture of continuous improvement, confidence, and positivity. 4. Driving Upselling of Starters & Desserts, • Coach the team to proactively recommend starters, desserts, and add ons as part of natural guest conversations., • Reinforce product knowledge so the team can confidently guide guests through the menu., • Share daily focus items or specials to help the team drive increased sales., • Celebrate individual and team successes to build motivation and momentum. 5. Increasing Wet Sales, • Drive wet sales by ensuring drinks orders are taken quickly when seating guests., • Coach the team on opening conversations with drinks suggestions to boost early revenue., • Monitor service flow and step in to support during peaks to maintain swift beverage service. 6. Effective Checkbacks, • Ensure the team carries out timely, meaningful checkbacks to confirm guest satisfaction., • Empower team members to solve issues early, ensuring guests feel well taken care of., • Use checkbacks as opportunities to reinforce upselling and add on sales where appropriate (e.g., additional drinks, sides, desserts) 7. Celebrating Success, • Recognise great performance on shift to build a positive, motivated team culture., • Share wins across shifts to highlight what "great" looks like and encourage consistency. Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Splash pool. The following areas outline the key expectations for this part of the role: Pool Operations • Supervise the day-to-day operation of the swimming pool and associated leisure facilities., • Ensure the pool area operates in line with health, safety and safeguarding procedures., • Conduct regular poolside supervision and ensure lifeguarding coverage at all times., • Supervise and support lifeguards and pool team members during shifts., • Provide guidance, coaching and on-the-job training., • Allocate daily duties and ensure adequate staffing levels., • Ensure compliance with relevant safety legislation and industry standards (e.g., pool safety operating procedures)., • Carry out routine safety checks of the pool, plant room and surrounding areas., • Respond to emergencies and incidents in line with emergency action plans., • Deliver a friendly and welcoming environment for guests., • Support guests with queries and ensure safe use of facilities., • Deal professionally with guest feedback or concerns., • Maintain high standards of cleanliness and presentation throughout the pool area., • Ensure equipment is safe, maintained and stored correctly. Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Sports and Activities Proposition. The following areas outline the key expectations for this part of the role: Activity Programme Delivery • Support the planning and delivery of a varied sports and activities programme suitable for guests of all ages., • Lead and supervise activity sessions such as sports tournaments, family games, fitness classes, and outdoor activities., • Ensure all sessions are delivered safely, professionally, and in line with resort standards., • Supervise sports and activities team members during shifts., • Allocate daily tasks and activity sessions., • Provide coaching, guidance, and on-the-job training to team members., • Deliver exceptional guest service and engage with guests to enhance their holiday experience., • Actively promote sports and activities sessions across the resort., • Respond to guest queries, feedback, and complaints in a professional manner., • Ensure all activities are delivered in accordance with health and safety procedures and risk assessments., • Carry out equipment safety checks and ensure facilities are maintained to a high standard., • Manage incidents and accidents in line with resort procedures., • Ensure safeguarding procedures are followed when working with children and families. Facilities & Equipment • Maintain sports equipment and activity areas to a high standard., • Ensure equipment is stored safely and available for sessions., • Audits completed in accommodation & other departments, • Team training compliance across departments, • Health, Safety & Compliance Audits, • Guest NPS & Feedback, • Improved ENPS, • Retail Spend - responsible for making sure there is good stock processes/ upselling taking place/ coaching people trying to deliver, • Right People, Right Place, Right Time in all key areas About You • Excellent leadership skills with the ability to coach and support team in delivering key objectives., • Strong attention to detail to be able to support with all audit/ observation-based activity., • Strong experience of being guest/ customer facing and dealing with a range of queries and sometimes complaints directly, • Experience of generating new opportunities through sales and promotions or new initiatives to support with key objectives., • Experience in working with multi skilled team to support other areas of the business based on guest demand., • Demonstratable experience of leading teams to success, this includes proficiency in:, • Managing performance., • Coaching team., • Delivering team training., • Setting standards and role modelling this behaviour., • Excellent ability to communicate effectively at all levels., • NPQL or Equivalent Qualification, • Previous experience in a swimming pool environment Experience in working in a sports, leisure or activity environment. About Butlin'sAt Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!

Bar Tender - Farmer, Butcher, Chef Restaurant - Chichester Bartender ? Farmer, Butcher, Chef We?re looking for an experienced Bartender to join our friendly team at Farmer, Butcher, Chef ? our exciting flagship restaurant. You?ll be at the heart of our bar service, crafting and serving a range of beers, wines, and cocktails with confidence and flair. From pouring the perfect pint to mixing signature drinks, you?ll ensure every guest enjoys a memorable experience. You?ll live and breathe service standards, bringing energy and enthusiasm to every shift. With a warm and welcoming approach, you?ll help create a vibrant atmosphere that keeps guests coming back. What you?ll need: • A passion for hospitality and delivering amazing customer experiences, • Previous bar experience, ideally in a similar role, • Confidence with beers, wines, and cocktails, • A hands-on, ?can-do? attitude, • An eye for detail and a great personality with a sense of fun, • Own or reliable transport (due to our rural location), • Excellent training, development and progression opportunities, • Competitive salary plus monthly gratuities, • Complimentary meals while on duty plus free parking, • Free tickets to our events after 3 months? service, • Health cash plan to redeem medical wellbeing costs, • Discounted products across the Estate, • Free gym/health club membership, • An exceptional calendar of social events

Head of Accommodation & Guest Services - Bognor Regis Description About the Role Head of Accommodation & Guest Services will ensure the smooth planning and delivery of a department that promotes the highest operational standards within Resort cleanliness and accommodation cleanliness, whilst driving problem resolution through our Guest Services department. Ownership of the business strategy, ensuring you are reviewing and taking actions around improving the guest experience will be an essential part of the role. This role will ensure it is driving our Clean and Fault Free (CAFF) approach to our accommodation and identifying opportunities for improving our focus on guest feedback and NPS growth. Accountability will also sit with the role for problem resolution through the Guest Services team which is driven predominantly through accommodation complaints and queries. This role will also cover all public venues and areas from a cleaning perspective. The role will drive business strategy by setting clear goals and expectations whilst nurturing an environment that the team can perform at their best. You will hold accountability for all guest accommodation cleaning and all public area cleaning across the resort, along with leadership of our guest services team dealing with all guest services queries that are raised to the resort - most of which will be focused on accommodation. This role will ensure a smooth arrival process by break type, working with proposition and pre-arrival marketing teams to plan and review guests needs. Managing proactive query and complaint resolution where possible and escalation of more complex guest queries. You will be accountable for dealing with complaints and ensuring that our 'solve on site' policy is in place working closely with the Resort Director & peers, managing the complaint resolution budgets within their P&L. You will be working closely with the Senior Manager Facilities to log any maintenance and room issues and plan how to resolve any issues by planning and forecasting of units to ensure correct support / requirements of team are met. Time will be spent working closely with allocations and yield team to ensure awareness of arrival numbers and any specific requirements. This will drive a problem-solving attitude to deal with Team and guest comments in a positive manner and take appropriate action. This role covers management of the operational refurbishment processes, working alongside the central support teams and understanding Capex Plans, H&S Compliance for the departments. You will set clear goals and PDPs for direct leaders, providing feedback and clear succession plans, ensuring leaders fulfil the 90 day process for all new team, and they're all allocated a buddy. Monitor engagement levels and work with the people team to identify opportunities to drive engagement and retention. Accountable for people management of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. General Duties & Key Accountabilities You will hold accountability for all guest accommodation cleaning and all public area cleaning across the resort, along with leadership of our guest services team dealing with all guest services queries that are raised to the resort - most of which will be focused on accommodation. This role will ensure a smooth arrival process by break type, working with proposition and pre-arrival marketing teams to plan and review guests needs. Managing proactive query and complaint resolution where possible and escalation of more complex guest queries. You will be accountable for dealing with complaints and ensuring that our 'solve on site' policy is in place working closely with the Resort Director & peers, managing the complaint resolution budgets within their P&L. You will be working closely with the Senior Manager Facilities to log any maintenance and room issues and plan how to resolve any issues by planning and forecasting of units to ensure correct support / requirements of team are met. Time will be spent working closely with allocations and yield team to ensure awareness of arrival numbers and any specific requirements. This will drive a problem-solving attitude to deal with Team and guest comments in a positive manner and take appropriate action. This role covers management of the operational refurbishment processes, working alongside the central support teams and understanding Capex Plans, H&S Compliance for the departments. You will set clear goals and PDPs for direct leaders, providing feedback and clear succession plans, ensuring leaders fulfil the 90 day process for all new team, and they're all allocated a buddy. Monitor engagement levels and work with the people team to identify opportunities to drive engagement and retention. Accountable for people management of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. About You You should hold an excellent level of operational knowledge in cleaning or soft services, have an excellent level of hands-on experience in a guest relations or customer service leader role. You should have experience in leading large teams in fast paced environments with good financial knowledge with the ability to forecast and manage costs in line with budgets. Be able to manage multiple priorities and adapt quickly to changing requirements, have experience in leading a mixture of permanent and temporary teams to deliver excellent standards and hold the ability to effectively lead, coach and motivate team, even in times of high demand. Understanding different communication styles and have the ability to communicate well at all levels should be an asset of yours. About Butlin'sAt Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!

Lifeguard - Bognor Regis Description About the Role Our lifeguards are dedicated to ensuring that our guests enjoy their time while staying safe in the pool and on the flumes at our Splash Waterworld. Guest safety is our top priority, so this role requires exceptional attention to detail. You will interact with guests and provide outstanding customer service. In this position, you will also promote and organise poolside activities, creating memorable experiences for our guests while keeping their safety at the forefront of everything you do. Typical working hours for this full time role cover 35 hours per week, 5 days over 7 including evenings and weekends. During our Big Weekender breaks you may be working in our Bars department therefore flexibility and reliability are essential, as we operate seven days a week. Just think of the additional skills and new friends you may make! Live-in accommodation may be available for those who are relocating to the area for this full-time position. About You We are looking for enthusiastic individuals who can engage and connect with a diverse range of people. To succeed in this role, you must be a strong swimmer with excellent attention to detail, as you will be responsible for monitoring the pool during busy periods. If you have a previous lifeguard qualification, we would love to hear from you. However, a National Pool Lifeguard Qualification (NPLQ) is essential for this position. You will need to be aged 18 or over for this role. You will be part of a fantastic team, but there will be times when you will need to supervise areas independently. About Butlin'sAt Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!

Senior Manager Restaurants & QSR - bognor regis Description About the Role We're on the lookout for a dynamic Senior Manager for our Restaurants & Quick Serve offering, to lead our fast-paced food venues at Butlin's Bognor Regis. Overseeing outlets including big names like Burger King, Papa John's, Subway, Costa, and Chopstix and our own brand restaurants such as Firehouse, The Diner, ice cream & waffle parlour, fish & chip takeaway and traditional pub, you'll take charge of daily operations, team management, and brand standards. This is a key senior role where you'll inspire a team of Venue and Shift Managers, ensuring exceptional guest experiences while keeping a close eye on performance, costs, and team development. You'll use data and feedback to drive improvement, manage rotas and budgets, and work closely with resort leadership to plan ahead and meet guest demand. With a priority focus on ensuring our guests have an amazing experience with us every time, you will motivate your team to deliver the highest standards, using market data, trends, and feedback to improve and develop standards consistently across the department. We're looking for someone with solid leadership experience in hospitality or retail F&B, who thrives in a hands-on role, can balance financial targets with service excellence, and is passionate about leading high-performing teams. You will manage your budget closely, driving your team to deliver KPIs based on sales and costs in line with our business plan and reviewing this regularly to identify areas of opportunity and risk. This will also involve working closely with our Operational Teams to project guest demand and team requirements accordingly. About You We are looking for a passionate leader with exceptional knowledge and solid experience of leading multiple restaurants, fast food or quick service operations with a genuine passion for delivering outstanding guest experiences. You'll need to be both hands-on and comfortable diving into day-to-day challenges and strategic direction, able to set a clear vision for your team and work closely alongside your teams to manage any challenges that arise. You should thrive on motivating and developing large teams, creating an environment where people feel supported and inspired. Strong financial acumen is essential; you'll be adept at managing budgets, P&L, and using data and feedback to drive continuous improvement. You will always have the financials in mind but will balance this with keeping our guest experience at the heart of your decisions. You should have excellent communication skills, a proactive mindset, be confident engaging with teams at all levels and a true love for hospitality complete the profile. You should also have a curious mindset and not be afraid to challenge the status quo. If you're commercially savvy, full of energy, and ready to make a big impact - this could be the role for you! Interested? If this sounds like the perfect opportunity for you, we would love to hear from you. To apply, please submit your CV using the button below and tell us a little bit about why you would like this role with Butlin's and what about this role excites you. Should you have any questions or require any adjustments for this process, email us at . About Butlin'sAt Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!

Visitor Experience & Ticketing Supervisor - Chichester Be part of something extraordinary... The Goodwood Art Foundation is a new not?for?profit Community Interest Company dedicated to bringing world?class contemporary art, innovative environmental design, and meaningful education programmes together in one unique destination. Spearheaded by The Duke of Richmond, the Foundation offers visitors the chance to experience significant works of contemporary art within a stunning natural landscape created to champion biodiversity, creativity, and learning. We are now seeking an organised, confident, and visitor?focused Visitor Experience & Ticketing Supervisor to help deliver an exceptional experience for every guest who walks through our doors. About the Role As Visitor Experience & Ticketing Supervisor, you will play a vital role in the smooth, professional, and efficient running of all front?of?house and ticketing operations. You will be responsible for ensuring our ticketing systems, visitor information, and daily operational processes run seamlessly, while providing day?to?day support and leadership to our Visitor Services team. You?ll take ownership of ticket setup for daily admissions, events, and special programmes, manage ticket inventory and reporting, and help maintain a consistently high standard of customer care across gatehouse, reception, and office environments. You will act as a reliable on?site presence, supporting visitor flow, site readiness, and safety procedures, and stepping into the Duty Manager role when required. This is a hands?on, varied role where no two days feel the same and where your work directly shapes the visitor experience. Key Responsibilities Ticketing & CRM • Build and maintain tickets, events, memberships, pricing, and capacities within the ticketing/CRM system, • Monitor and manage ticket inventory, allocations, and reporting, • Support colleagues with system usage and provide training where needed, • Deliver exceptional service across all visitor?facing areas, • Support Visitor Services Assistants with queries and resolve escalated issues, • Contribute to achieving sales and membership targets through proactive engagement, • Provide daily supervision and guidance to the Visitor Services team, • Ensure smooth entry processes and a welcoming environment, • Support site opening/closing, visitor flow, and incident response, • Work collaboratively with security teams, • Serve as Duty Manager when required (training provided) ?Essential • Strong experience using CRM/ticketing systems in a visitor attraction, arts, heritage, or cultural setting, • Experience setting up and managing tickets, products, or events, • Confident working with ticketing data and inventory management, • Proven customer service excellence and experience resolving complex queries, • Experience supervising or supporting staff in a busy environment, • Strong communication, organisation, and problem?solving skills, • Experience using Spektrix or a similar ticketing platform, • Background in galleries, museums, arts venues, or visitor attractions, • Experience with safety, security, or duty management procedures

Restaurant Supervisor - Farmer, Butcher, Chef Restaurant - Chichester As our Restaurant Supervisor you?ll help lead and inspire our team, to take centre stage in leading our customers through a unique and exciting food journey, encouraging ideas to help enhance the guest experience.?? Building lasting relationships, you will help ensure a personal, friendly and efficient service, at each sitting. You will take pride in delivering locally sourced and expertly created dishes, much of which comes from Goodwood Home Farm, including cheese, dairy, meats, and our very own ale. You will have the ability to make a difference to our guests? day, every day. First impressions really do count and you?ll be the one making them, from greeting guests on arrival, seating and ensuring they are served in a prompt and personal way and receive a consistently positive experience on every visit. An excellent relationship builder, enthusiastic and collaborative in your approach. You will be an integral part of our team. What you?ll have: • Enthusiasm for what you do, • Positive and friendly with a ?can do attitude?, • Natural communicator, • Previous supervisory experience, • A team player with a sense of fun!, • Genuine passion for creating an exceptional guest dining experience, • Fully conversant with the Weights & Measure Act 1963 and any recent updates, • Awareness of Health & Safety and Food Safety issues, • Support with professional development in hospitality, • Real career progression opportunities, • Significant service charge shared amongst team, • Annual pay review, • Additional overtime opportunities to suit your circumstances, • Meals and drinks on duty, • Event tickets, • Free gym membership, • A health cash plan, • Entry into the company performance share scheme?

Duty Manager - Chichester Company Description Title: Duty Manager Salary: 27,300 per year Benefits: • 28 Days holiday inclusive of bank holidays., • Birthday additional holiday., • 3 days volunteering days., • 3 days grandparent leave., • 24 week's enhanced maternity leave., • Secondary career leave., • Wedding/commitment day leave., • Free meals on shift., • Bespoke development training., • Pension and life insurance., • Discounts available from Perkbox app, from high street shops to holidays & cinema., • Wellbeing hub., • Access to employee assistance programme. Welcome to the heart of hospitality excellence! At BaxterStorey we take immense pride in delivering exceptional guest experiences and creating unforgettable moments. As a renowned pioneer in the hospitality industry, we are excited to welcome individuals who share our passion for providing genuine hospitality and impeccable service. As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself. If you are someone who thrives on delivering extraordinary experiences, loves to create a harmonious and collaborative atmosphere, we would love to hear from you! Job Description • Supervision and Training - recruit, train, and supervise catering staff, including servers, chefs, and support personnel. Set clear expectations and provide ongoing feedback to maintain a high level of performance., • Quality Control - monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction., • Logistics Management - coordinate delivery, setup, and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution, and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels., • Customer Service - foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering services. Qualifications • Previous leadership experience within the hospitality industry, • Have a contagious passion for food and customer service., • You draw satisfaction from supervising, training, and supporting a team., • Understanding of delegation skills., • Excellent organisational abilities; high attention to detail, • Concise and effective verbal and written communication, • Ability to adapt to challenges and opportunities with a solution-oriented perspective. Additional Information For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution! BaxterStorey Values: ALWAYS VISIONARY We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail. WHOLEHEARTEDLY POSITIVE We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people. CREATIVELY COLLABORATIVE We embrace our differences to push creativity and we work together to be better. FOREVER CONSCIOUS We work together as a team to lead by example, protecting the planet and supporting local communities. Interested? Even if you don't meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'.

Assistant Spa Manager - Goodwood Hotel - Chichester Picture yourself as the Assistant Spa Manager at the beautiful Goodwood Estate, joining a Health & Wellbeing team dedicated to delivering exceptional experiences every day. In this varied and people?focused role, you?ll support the Spa Manager with the smooth running of the Waterbeach Spa, ensuring the team feel prepared, motivated and empowered to deliver truly memorable guest experiences. As a natural leader with a passion for wellness, you?ll help cultivate a ?surprise and delight? culture - inspiring both our Therapists and our Spa Reception team to achieve high standards in service, utilisation, occupancy, and retail performance. You?ll play a hands?on role in daily operations, from leading team briefings and supporting with absences, to ensuring treatment standards remain consistently exceptional. You?ll also be involved in financial performance by supporting with revenue targets, cost?control measures and identifying opportunities to streamline systems or introduce new ways of working. Alongside this, you?ll work closely with our Trainer Therapist to maintain high-quality treatments and support the Reception team with stock management and revenue goals. A key part of the role includes immersing yourself in our wellbeing retreats - understanding the purpose behind each element and sharing this knowledge with the team to enrich both colleague and guest experience. Staying current with holistic wellness trends and bringing that energy back into the spa will also be an important part of your contribution. This is a hands-on leadership role, with up to 50% of your week spent performing treatments or supporting Spa Reception where needed. What do I need to be successful? • NVQ Level 3 in Beauty Therapy (or equivalent), • Proven experience as a Spa Beauty Therapist with a genuine passion for the wellness sector, • Leadership experience preferred, with the ability to motivate, mentor and develop a team, • Strong focus on exceptional customer service and guest experience, • Excellent communication skills and a positive, friendly ?can?do? approach, • Ability to prioritise, stay organised and thrive in a fast?paced environment, • Strong attention to detail, particularly around stock control and operational processes, • Additional holistic therapy qualifications would be a bonus, • Flexibility to work weekends, • A comprehensive wellbeing programme including weekly exercise classes, • Free Gym and Health Club membership, • Event tickets to Festival of Speed, Horseracing and Revival, • 10% commission on retail when targets are achieved, • Free 30?minute treatments and access to products at taster prices, • Reduced fees for personal training, • Certified training and development opportunities, • Free uniform and staff meals while on shift, • A health cash plan to redeem medical costs plus more, • Entry into the company bonus scheme

Server/waiter/waitress - Chichester About Côte Brasserie We are an established hospitality business entering an exciting new chapter. Following a period of change and transformation, we are now focused on strengthening our leadership, refining our offer, and delivering consistently outstanding guest experiences across our Brasseries. Our Front of House teams are passionate about delivering a great guest experience, fortified by exceptional product knowledge and attentional to detail. What you'll be doing: Delivering warm, attentive service - with a dash of your own personality. Guiding guests through our delicious menu of classic French dishes and wines Creating that authentic brasserie atmosphere, casual, lively, and full of heart Working closely with a passionate team that feels like family. Who you'll be A people-person who loves good food and great company. Experience in restaurants or hospitality is a plus, but attitude and enthusiasm are just as important, we will train you, our way Someone who thrives in a fast-paced, fun environment and is genuinely interested in our product and its provenance Flexible with your hours Why you'll love it here: A vibrant workplace inspired by the charm of Parisian caf s. We pay all our teams fortnightly because who doesn't love a payday? Employee meals on shift, discounts for your family and friends, great hourly rates plus a share of the tips, and access to your pay early through our partnership with Stream A team that works hard, laughs loud, and celebrates the little things.

Resort Safety SIA Team - Bognor Regis Description As a Resort Safety SIA team member you will need to deal with a wide range of challenges which will require you to combine your customer service skills with your security knowledge. You will need to ensure that our guests feel safe and secure throughout their stay at Butlin's. Good communication is vital together with a fair approach to resolving any problems that may occur. Whether working in one of our licensed venues, patrolling the grounds or giving a warm welcome at the gate, the purpose of the role remains the same. Our guests' safety is your priority. About the Role You will carry out regular patrols of the Resort, welcome our guests on Mondays and Fridays to the Resort providing the best possible first two hours experience, maintain access control of our three Resort entrances with a customer focused approach. You may carry out first aid assistance to team and guests and work in accordance to Butlin's, SIA and local licensing laws when working in our licensed venues. Typical working hours: Working a variety of shift patterns covering early, late and night shifts over 40 hours per week. This qualified role is permanent and is paid fortnightly. Live in accommodation may be available for those aged 18 and over and if relocating to the area. About You You should have a hands on approach to work with an ability to work well under pressure whilst maintaining a positive 'people person' attitude. You should enjoy working in a team with common goals and be passionate about delivering exceptional customer service as well as confident to work on your own initiative when necessary and be able to demonstrate previous experience in a security or safety related role. An SIA Door Supervisor licence and previous experience in a similar security-related role is essential, however a CCTV license would also be very advantageous. No day will ever be the same and you will enjoy the variety of working with lots of different team members and guest About Butlin'sAt Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!

Reservations Executive - Chichester Would you love to help create unforgettable ?wow? moments for our guests? Imagine yourself at the heart of the stunning West Sussex countryside, working at The Goodwood Hotel. As a Reservations Executive, you?ll be part of a warm, sociable team that ensures every guest feels welcome, heard, and excited about their upcoming visit. Your Role You?ll be the first point of contact for many of our guests - making a lasting impression and turning enquiries into bookings. With 91 beautiful bedrooms and 6 self catering cottages to manage, you?ll ensure every reservation is handled with care, accuracy, and professionalism. You?ll also be a key ambassador for the wider Goodwood experience, confidently recommending and booking: • Golf sessions, • Spa treatments, • Driving and flying experiences You?ll work closely with our Estate Sales, Front Desk, and Operational teams to ensure every detail is communicated clearly and smoothly - making each guest?s journey seamless from start to finish. What You?ll Bring • Experience in hospitality or a customer-focused role, ideally with a sales element, • A genuine passion for delivering exceptional service, • Strong organisational skills and attention to detail, • Initiative and a proactive mindset, • Access to our wellbeing programme: yoga, meditation, sound bathing, and more, • Free tickets to all Goodwood events, • Complimentary gym and health club membership, • A vibrant calendar of social events

Kennels Receptionist - Chichester Kennels Receptionist Be the first smile guests see - and the one they remember. At The Kennels - our beautifully crafted private members? club at the heart of the Goodwood Estate - we don?t just welcome guests. We create exceptional first impressions. We?re looking for a permanent Receptionist to join the team, bringing warmth, professionalism and a genuine love of great service. As the face of The Kennels, you?ll help ensure every member and guest feels valued from the moment they arrive. What you?ll be doing • Providing a warm, confident welcome to all members and guests, • Managing enquiries, bookings and calls efficiently and professionally, • Meeting, greeting, seating and hosting guests during service, • Ensuring accurate reservation information is shared with the right teams, • Developing a thorough understanding of how The Kennels operates ? including restaurant flow, menus, food and wine, • Supporting with general administration such as event correspondence, membership renewals, menu preparation and special event planning, • Have a genuine passion for great service, • Bring a positive, friendly, ?can?do? approach, • Are naturally organised with strong attention to detail, • Take responsibility for your work and enjoy being proactive, • Communicate clearly and confidently, • Enjoy working in a fast?paced, guest?focused environment, • Love adding a little sense of fun to each day, • Confidence using Microsoft Office and Outlook, • Experience in a similar customer?facing role (hospitality, reception or member?focused environments are all beneficial) Goodwood is a quintessentially English estate with over 300 years of history, home to world?renowned events and unforgettable experiences. What truly sets us apart is our people - their passion, creativity and commitment to doing things beautifully. You?ll join a supportive team, working somewhere inspiring, exciting and full of opportunities to grow. At Goodwood, you?re part of something legendary.

Ticket Office Team Leader - Chichester Our Ticket Office sits at the heart of our world?famous Events - a fast?paced, fun and highly collaborative environment where no two days are the same. We?re looking for a Ticket Office Team Leader to help guide, support and inspire our brilliant team of Ticket Office Executives as we deliver exceptional experiences for every guest. About the role As our Ticket Office Team Leader, you'll play a central role in developing a team of around 26 Executives, creating a positive, supportive and high?performing culture. You?ll coach individuals, monitor performance, analyse data and champion continuous improvement, ensuring we always deliver outstanding service across inbound sales, customer queries, outbound engagement and key operational tasks. You?ll work closely with the Ticket Office Manager and wider internal teams to ensure the smooth and successful delivery of ticketing operations throughout the year - including providing support during our flagship Events. If you thrive in a vibrant environment, love developing people and enjoy finding opportunities to make things even better, this is the perfect next step. What you?ll do • Lead, coach and motivate the Ticket Office team, • Monitor performance and provide regular insights and reporting, • Assess call quality and deliver constructive, engaging feedback, • Identify development needs and support growth through meaningful coaching, • Keep Knowledge Hub and training materials up to date, • Build strong relationships with internal stakeholders, • Drive continuous improvement and champion a ?can?do? culture, • Experience supervising or leading a team, • Proven ability to coach and develop individuals, • Confidence analysing data to identify trends and opportunities, • Creative problem?solving with a focus on improvement, • Strong communication and customer service skills, • Excellent organisational and prioritisation skills, • A positive, friendly, ?can?do? attitude, • Flexibility to work weekends during peak sales periods and Event season, • Free event tickets, • Group Performance Share scheme, • The opportunity to work in an energetic, supportive and truly unique environment

Casual Customer Service & Retail Assistant (Golf) - Chichester Casual Customer Service & Retail Assistant Step into the world of Goodwood and help us create memorable experiences for every guest who walks through our doors. As part of our customer-facing team, you?ll bring our brand to life across The Kennels Shop and Park Reception from welcoming members and supporting golf check-ins to delivering thoughtful retail moments,?ensuring every interaction feels personal, warm and impeccably crafted. About the Role No two days are the same at Goodwood. One moment you?ll be helping a customer find the perfect gift, the next you?ll be supporting our Operations team at one of our spectacular Member events. You?ll make sure our spaces look beautiful, our systems run smoothly, and every customer leaves with a smile. You?ll join a friendly, passionate team who take pride in delivering exceptional service and showcasing our unique products in a setting like no other. What You?ll Be Doing • Welcoming customers and offering a warm, knowledgeable and intuitive service#, • Supporting the daily running of our shops, from tills and stock to presentation and displays, • Keeping systems up to?date and ensuring orders and returns are handled with care, • Deliver seamless Membership renewals, smooth onboarding for new members, and an exceptional member experience across all touchpoint, • Helping us maintain beautifully presented retail spaces, • Playing your part in delivering our iconic Goodwood events throughout the season You?ll enjoy working with people, have a strong eye for detail and bring a positive, proactive approach to each shift. Retail or Golf experience?is an advantage, but just as valuable is your enthusiasm, reliability and pride in delivering a high?quality customer experience. Working at Goodwood As a casual team member, you?ll enjoy the flexibility of seasonal and event?led work within an inspiring and truly unique setting. You?ll be part of a team who care deeply about what they do and love creating memorable experiences for every guest.

Description The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success.Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high.The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities • Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based., • Ensuring team are being coached to deliver key targets linked to the department e.g. retail upselling, • Responsibility for CAFF audits in accommodation, • Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc., • Driving add on sales and promotions where appropriate, • Ensuring all stock/ proposition is available for guests., • Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines., • Ensuring any guest feedback is captured., • Monitors NPS and takes action where possible on guest feedback., • Coach and develop the team to ensure departmental plans are met., • Be a champion of the Butlins Values and Leadership Behaviours., • Ensure we always have a focus on RPRPRT in the way we rota team., • Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively., • Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams., • Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDPs, performance management, required training, and any formal HR process., • Be the front facing, operational delivery responsible person turning audits and observations into action. Role Details: Supervisor Plus Buffets Key Focus Areas Outside of AccommodationAs part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion, • Lead by example in maintaining the highest standards of food safety and hygiene., • Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines., • Support regular compliance audits and immediately address any issues or risks., • Promote a culture where food safety is everyones responsibility. 2. Creating a Warm, Welcoming Dining Experience, • Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlins brand., • Maintain an environment where families feel comfortable, relaxed, and well looked after., • Step in to support guest queries and resolve issues promptly with empathy and professionalism., • Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality, • Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items., • Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations., • Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages., • Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team, • Provide on-shift coaching to help team members build confidence and capability., • Offer feedback that is constructive, timely, and focused on both performance and behaviour., • Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices., • Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus Bars & Shops Key Focus Areas Outside of AccommodationIn addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team, • Support team members in delivering exceptional guest experience across all Bars & Shops locations., • Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards., • Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge., • Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head, • Actively drive revenue by supporting the team to maximise Spend Per Head through:, • B-Serve: Encouraging efficient ordering and guest confidence using the platform., • Team behaviours: Coaching strong suggestive selling and product recommendations., • Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment, • Monitor guest flow and proactively move team members to where they are needed most., • Reduce queues by adjusting roles on the spot, or repositioning team during peak times., • Ensure guests experience minimal waiting and consistent, high-quality service., • Support an agile, guest-led way of working where the team responds quickly to changing demands. 4. Good Stock Practices, • Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking., • Support accurate stock rotation, waste reduction, and compliance with stock handling procedures., • Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards, • Ensure venues are opened, operated, and closed following Butlins brand standards and operational procedures., • Maintain a safe, clean, well-presented environment at all times., • Support the team in delivering consistent product quality, accurate transactions, and great guest interactions., • Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus Restaurants & QSRs Key Focus Areas Outside of AccommodationIn addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest-focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety, • Lead by example in consistently applying food safety and hygiene standards., • Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles., • Support compliance checks throughout service, swiftly acting on any issues., • Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience, • Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal., • Create a relaxed, family-friendly environment where guests feel supported and well looked after., • Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset., • Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team, • Provide on-shift coaching to support effective floor management, guest interaction, and service flow., • Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service., • Support new team members with structured introductions to service standards and guest service expectations., • Encourage a culture of continuous improvement, confidence, and positivity. 4. Driving Upselling of Starters & Desserts, • Coach the team to proactively recommend starters, desserts, and add-ons as part of natural guest conversations., • Reinforce product knowledge so the team can confidently guide guests through the menu., • Share daily focus items or specials to help the team drive increased sales., • Celebrate individual and team successes to build motivation and momentum. 5. Increasing Wet Sales, • Drive wet sales by ensuring drinks orders are taken quickly when seating guests., • Coach the team on opening conversations with drinks suggestions to boost early revenue., • Monitor service flow and step in to support during peaks to maintain swift beverage service. 6. Effective Checkbacks, • Ensure the team carries out timely, meaningful checkbacks to confirm guest satisfaction., • Empower team members to solve issues early, ensuring guests feel well taken care of., • Use checkbacks as opportunities to reinforce upselling and add-on sales where appropriate (e.g., additional drinks, sides, desserts) 7. Celebrating Success, • Recognise great performance on shift to build a positive, motivated team culture., • Share wins across shifts to highlight what great looks like and encourage consistency. Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest-focused operation of our Splash pool. The following areas outline the key expectations for this part of the role: Pool Operations • Supervise the day-to-day operation of the swimming pool and associated leisure facilities., • Ensure the pool area operates in line with health, safety and safeguarding procedures., • Conduct regular poolside supervision and ensure lifeguarding coverage at all times., • Supervise and support lifeguards and pool team members during shifts., • Provide guidance, coaching and on-the-job training., • Allocate daily duties and ensure adequate staffing levels., • Ensure compliance with relevant safety legislation and industry standards (e.g., pool safety operating procedures)., • Carry out routine safety checks of the pool, plant room and surrounding areas., • Respond to emergencies and incidents in line with emergency action plans., • Deliver a friendly and welcoming environment for guests., • Support guests with queries and ensure safe use of facilities., • Deal professionally with guest feedback or concerns., • Maintain high standards of cleanliness and presentation throughout the pool area., • Ensure equipment is safe, maintained and stored correctly. Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest-focused operation of our Sports and Activities Proposition. The following areas outline the key expectations for this part of the role: Activity Programme Delivery • Support the planning and delivery of a varied sports and activities programme suitable for guests of all ages., • Lead and supervise activity sessions such as sports tournaments, family games, fitness classes, and outdoor activities., • Ensure all sessions are delivered safely, professionally, and in line with resort standards., • Supervise sports and activities team members during shifts., • Allocate daily tasks and activity sessions., • Provide coaching, guidance, and on-the-job training to team members., • Deliver exceptional guest service and engage with guests to enhance their holiday experience., • Actively promote sports and activities sessions across the resort., • Respond to guest queries, feedback, and complaints in a professional manner., • Ensure all activities are delivered in accordance with health and safety procedures and risk assessments., • Carry out equipment safety checks and ensure facilities are maintained to a high standard., • Manage incidents and accidents in line with resort procedures., • Maintain sports equipment and activity areas to a high standard., • Ensure equipment is stored safely and available for sessions., • Audits completed in accommodation & other departments, • Team training compliance across departments, • Health, Safety & Compliance Audits, • Guest NPS & Feedback, • Improved ENPS, • Retail Spend responsible for making sure there is good stock processes/ upselling taking place/ coaching people trying to deliver, • Excellent leadership skills with the ability to coach and support team in delivering key objectives., • Strong attention to detail to be able to support with all audit/ observation-based activity., • Strong experience of being guest/ customer facing and dealing with a range of queries and sometimes complaints directly, • Experience of generating new opportunities through sales and promotions or new initiatives to support with key objectives., • Experience in working with multi skilled team to support other areas of the business based on guest demand., • Demonstratable experience of leading teams to success, this includes proficiency in:, • Managing performance., • Coaching team., • Delivering team training., • Setting standards and role modelling this behaviour., • Excellent ability to communicate effectively at all levels., • NPQL or Equivalent Qualification, • Previous experience in a swimming pool environment JBRP1_UKTJ

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