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The Service Pod Manager role is a critical role that oversees and ensure the effective operation of the Service Pod(s) and as a result the service provided to our customers. You will be responsible for ensuring exceptional levels of support and service is provided to customers in accordance with defined KPIs, SLAs and with a focus on positive customer outcomes. You will ensure the team communicates with customers using appropriate channels, whilst, ensuring all communications, ticket notes and time entries, meet our quality standards. You will be working with other Service Pod Managers, to ensure collaborative and effective service delivery is achieved and maintained across all Service Pods. Job Requirements: • Working for a Managed Services Provider (MSP, or MSSP)., • People/ Line Management, • Technical experience to, at least, a 2nd line level., • Knowledge and technical understanding of Microsoft 365 and general business IT systems., • Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask., • Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident Management. Service Request Fulfilment and Change Management., • Ability to demonstrate excellent troubleshooting skills, • Ability to demonstrate strong team working and team leadership skills Job Responsibilities: • Manage and control the service pod and ensure that all operational requirements are delivered., • Ensure that staffing levels are maintained throughout operational hours and adequately resourced to reflect peaks and troughs in the workload., • Ensure the Service Pod is aware of changes and the potential effects on delivery of services., • Take direct responsibility for all service pod staff and advise and mentor them as required., • Help monitor and review of performance targets, produce and report on performance matrix, etc., • Provide input and help to improve the development of the resource models, assist the Service Manager(s) in operational planning and in managing budgets, that cover areas such as training, recruitment and infrastructure., • Represent the Service Pod at meetings., • Assist with staff training and business awareness., • Communicate and form good working relationships, with senior management., • Monitor, moderate, and create process documents and regularly check for adherence to these processes through call and ticket monitoring and reviews., • Being responsible for ensuring information and time entries are accurately recorded in the service management tool and that they meet our standards., • Co-ordinating with other teams and third parties, to ensure that service outages, or other activities, are correctly communicated to the business and/ or affected users., • Work with the Service Assurance team, to ensure Change Control and Problem Management processes are followed., • Develop and maintain knowledge and skills and keep up to date with new processes, procedures and developments in the IT industry.

Due to an exciting upcoming project to revamp internal digital channels and migrate to a new intranet, we are partnering to recruit the contract role of Digital Communications Manager who will act as Internal Comms guardian during the project. As Digital Communications Manager, your role will be to

Structure and deliver communications programmes. Has managed / overseen the communications workstream for large government projects, with successful comms delivered at key moments (eg. MCG Talent is seeking for experienced government experts to oversee projects that integrate expertise from a range

The Senior Corporate Communications Manager leads strategic communications across brand, sustainability, licensing, and influencer engagement. Senior Corporate Communications Manager – 12 Month FTC – to start ASAP. Leads communications for brand campaigns and sustainability milestones.

Senior Communications and Stakeholder Engagement Manager. Senior Communications and Stakeholder Engagement Manager. Reporting into the Head of Communications, you will play a key role in driving the internal communications and stakeholder engagement strategy for the business and gain significant exp

Our client a well regarded player in the 𝗳𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝘀𝗲𝗿𝘃𝗶𝗰𝗲𝘀 space is looking for an Employee Communications Manager to join their internal communications team where you will play a key role developing internal communications for a specific business

We’re looking for a versatile, hands-on Brand & Communications Manager to take our brand to the next level.

Do you have the vision and voice to shape a national brand that truly cuts through the noise? Want to see your ideas come to life and drive real impact in the Medical Technology space? We’re looking for a Global Marketing Communications Manager to lead all things comms for our client, a UK-based h

Account Manager This is a great opportunity to join a successful, independent, award winning strategic corporate content consultancies as a Account Manager The principle role of the Account Manager is to work within one of the client communications teams managing the delivery of high calibre, multi-

Internal Communications Manager Location: London (Hybrid – 3 days per week in office)\n\n A leading professional services organisation is seeking a highly experienced Internal Communicator to join their team. Manage logistics, prepare speakers, and ensure effective follow-up communications. Co

Marketing Communications Manager Business Membership Organisation \n2 Day Office, Central London, 3 Days Home \n Basic Salary 45,000- 50,000 subject to experience with benefits including dental care, private healthcare, life assurance, season ticket loan, private medical check-up, Pension scheme and

Communications International Group (CIG) is a dynamic media and communications leader, specializing in innovative, multi-platform solutions for the healthcare sector. We're seeking a driven Advertising Sales Manager to lead revenue growth for one of our titles the “Independent Community Pharma

Job Title: Senior Community and Media Manager Industry: FMCG / Fresh Produce \n Location: London/hybrid \n Contract: Permanent, full-time \n Salary: 50,000 060,000 (DOE)\n\n About the Role \n We are seeking a strategic and creative Senior Community and Media Manager to lead brand storytelling, media

Help articulate the corporate story, in partnership with stakeholders across Marketing and the wider business \n Develop assets that articulate comms strategy \n Lead a team and implement a communications plan that supports the strategic objectives of the wider business \n Shape the internal communi

Income Generation and Communications Manager.

We are seeking a Senior Internal Communications Executive to join our Group internal communications function. You will report into a senior internal communications manager and be based in our Central London office with the expectation of being onsite 2-3 days per week on average. The successful cand

Internal Communications Manager Location: London (Hybrid – 3 days per week in office)\n\n A leading professional services organisation is seeking a highly experienced Internal Communicator to join their team. This is a strategic and hands-on role, ideal for an internal communications professio

Communications International Group (CIG) is a dynamic media and communications leader, specializing in innovative, multi-platform solutions for the healthcare sector. We're seeking a driven Advertising Sales Manager to lead revenue growth for one of our titles the “Independent Community Pharma

Internal Communications Manager. This is a strategic and hands-on role, ideal for an internal communications professional with a proven track record of working closely with senior leadership and delivering impactful internal engagement initiatives. The successful candidate will be responsible for sh

This is a brilliant opportunity for someone who thrives in a fast-paced, purpose-led environment and wants to make a visible impact through strategic communications.

Marketing Communications Manager Business Membership Organisation \n2 Day Office, Central London, 3 Days Home \n Basic Salary 45,000- 50,000 subject to experience with benefits including dental care, private healthcare, life assurance, season ticket loan, private medical check-up, Pension scheme and

We are excited to be exclusively supporting a growing financial services brand with offices in London and the South West, as they look for a Paid Media Manager. As the Paid Media Manager, your responsibility will be the ownership of the paid acquisition strategy and execution across search and socia

You will report into a senior internal communications manager and be based in our Central London office with the expectation of being onsite 2-3 days per week on average. We are seeking a Senior Internal Communications Executive to join our Group internal communications function. The successful cand

Communications International Group (CIG) is a dynamic media and communications leader, specializing in innovative, multi-platform solutions for the healthcare sector. We're seeking a driven Advertising Sales Manager to lead revenue growth for one of our titles the “Independent Community Pharma

PE Global is currently recruiting for a Communications Manager for a leading multi-national Pharma client based in Basingstoke. Experience developing and executing communications and/or public affairs campaigns. Degree in Communications, Journalism, Public Policy, or related field preferred.

As a growing scientific communications agency, we are seeking a Senior Account Manager who will be responsible for managing accounts and standard projects independently, ensuring they are completed on budget, on schedule, and to the required specifications. Experience: 2+ years’ experience as an A

At Bamboo Medical Communications we are dedicated to shaping the future of healthcare communications. Bachelor’s degree in Life Sciences (degree in communications, marketing or similar will also be considered). We provide tailored expertise in Medical Communications, Medical Education, Medical Aff

Income Generation and Communications Manager.

A rapidly growing business services firm is looking to appoint a Senior Communications and Stakeholder Engagement Manager to join their Communications function. Reporting into the Head of Communications, you will play a key role in driving the internal communications and stakeholder engagement str

The Senior Corporate Communications Manager leads strategic communications across brand, sustainability, licensing, and influencer engagement. Senior Corporate Communications Manager – 12 Month FTC – to start ASAP. Extensive experience in communications, with strong media and influencer relation

Do you have the vision and voice to shape a national brand that truly cuts through the noise? Want to see your ideas come to life and drive real impact in the Medical Technology space? We’re looking for a Global Marketing Communications Manager to lead all things comms for our client, a UK-based h

Our client a well regarded player in the 𝗳𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝘀𝗲𝗿𝘃𝗶𝗰𝗲𝘀 space is looking for an Employee Communications Manager to join their internal communications team where you will play a key role developing internal communications for a specific business

Senior Communications and Stakeholder Engagement Manager. Senior Communications and Stakeholder Engagement Manager. Reporting into the Head of Communications, you will play a key role in driving the internal communications and stakeholder engagement strategy for the business and gain significant exp

Due to an exciting upcoming project to revamp internal digital channels and migrate to a new intranet, we are partnering to recruit the contract role of Digital Communications Manager who will act as Internal Comms guardian during the project. As Digital Communications Manager, your role will be to

You will provide strategic council and develop communications strategies. You will handle crisis communications. Structure and deliver communications programmes.

We’re looking for a versatile, hands-on Brand & Communications Manager to take our brand to the next level.

Provide internal and external communications including marketing and media communications, reputation management advice and training to the board, executive team and other senior managers. Managing all internal/external communications channels, including digital and social communications. Develop re

Mortal Fools is looking for a creative, strategic and driven Marketing & Communications Manager to amplify our voice and impact. Champion consistent, values-led communications across all platforms. If you're passionate about marketing and communications with purpose - and you want your work to make

Are you a dynamic marketing and communications professional with a passion for making a difference? As our Marketing and Communications Manager, Partnerships, you’ll lead communications activity for the British Red Cross’ partnership with People’s Postcode Lottery. Marketing and Communications

Marketing Communications Manager (mainly B2B) - South Oxfordshire. A Marketing Exec (or Manager) with 2-5 years' experience who enjoys working on everything from websites, to events, to social media and sponsorship. Based in the head office, just outside Oxford, as the Marcomms Manager, you will be

Senior Account Executive and Account Manager (Healthcare Communications). Senior Account Executive & Account Manager. This role offers exposure to a wide variety of exciting deliverables - from patient-focused educational campaigns and disease awareness initiatives to creative healthcare communicati

The EMEA PR Manager will shape and elevate our public relations and external communications across EMEA. As part of our global external communications team and the wider Marketing organization, you’ll work at the intersection of strategy, storytelling, and relationship-building. This role will rep

Account Manager – Litigation Communications – London. Are you a highly experienced Senior Account Executive or newly promoted Account Manager specialising in Litigation Communications looking to work at a market‑leading Legal PR firm? If so, read on!. They provide reputation counsel to the leg

Marketing & Communications Manager. Are you a creative and strategic communicator ready to make a real impact? Our client is seeking a Marketing & Communications Manager to lead internal and external engagement across the business, driving brand awareness and stakeholder connection. Develop and impl

Senior Communications Manager, Midnight. Proven experience as a communications leader with a strong portfolio. Bachelor's degree in Communications, Journalism, Public Relations, Marketing, or equivalent experience.

We're looking for a talented, proactive Communications Manager to join our growing team at The Hill Group. For the first year, you'll lead our internal communications and events, helping to connect and engage our people through clear messaging, great storytelling, and memorable experiences. After th

As a Senior Consultant / Manager in the team, you will have the opportunity to work on and support a range of engagements across a number of clients in both the Channel Islands and the wider Teneo UK and Global business, with the opportunity to lead project workstreams, manage junior staff and suppo

Church Leader and Youth Project Manager Personal Specification”.