£12–£13.5 hourly
Full-time
Chichester
Job Overview:
We are seeking a dedicated Call handler Representative to join our team. The ideal candidate will be responsible for handling inbound and outbound calls and contacting leads from lead generation sites
Duties: - Answer incoming calls and respond to customer inquiries - Provide information about call out fees and services - Resolve customer complaints with patience and professionalism - Process leads, forms, and applications - Maintain customer records by updating account information - Contact new leads at a fast pace on sites such as, Bark, Checkatrade, Rated people ect - Training will be provided by the company owner. - Following up
Existing pending quotes. - Booking in new jobs and sending them to engineers on call. - Replying to emails from customers and liaising with the company director.
Skills: - Excellent communication skills to effectively interact with customers - Proficient in phone etiquette to provide courteous service - Strong command of English; additional - Ability to analyze situations and provide appropriate solutions - Multilingual or bilingual proficiency is advantageous - Experience in upselling products or services is beneficial - Proficient in data entry to accurately record customer information
This position offers a competitive salary, opportunities for growth, and a supportive work environment. If you have the required skills and enjoy assisting customers over the phone, we would love to hear from you. Apply now to join a small up and coming company.
Office will be maximum of 2-3 staff per day, so workspace is very relaxed and slow paced.
Bonus and commission is offered on
Performance
If performance is met pay will increase considerably.
Ideally English spoken please.
Thank you.
Job Type: Full-time
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