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The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities • Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based., • Ensuring team are being coached to deliver key targets linked to the department – e.g. retail upselling, • Responsibility for CAFF audits in accommodation, • Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc., • Driving add on sales and promotions where appropriate, • Ensuring all stock/ proposition is available for guests., • Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines., • Ensuring any guest feedback is captured., • Monitors NPS and takes action where possible on guest feedback., • Coach and develop the team to ensure departmental plans are met., • Be a champion of the Butlin’s Values and Leadership Behaviours., • Ensure we always have a focus on RPRPRT in the way we rota team., • Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively., • Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams., • Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP’s, performance management, required training, and any formal HR process., • Be the front facing, operational delivery responsible person – turning audits and observations into action. Role Details: Supervisor Plus – Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion, • Lead by example in maintaining the highest standards of food safety and hygiene., • Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines., • Support regular compliance audits and immediately address any issues or risks., • Promote a culture where food safety is everyone’s responsibility. 2. Creating a Warm, Welcoming Dining Experience, • Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin’s brand., • Maintain an environment where families feel comfortable, relaxed, and well looked after., • Step in to support guest queries and resolve issues promptly with empathy and professionalism., • Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality, • Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items., • Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations., • Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages., • Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team, • Provide on-shift coaching to help team members build confidence and capability., • Offer feedback that is constructive, timely, and focused on both performance and behaviour., • Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices., • Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus – Bars & Shops Key Focus Areas Outside of Accommodation In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team, • Support team members in delivering exceptional guest experience across all Bars & Shops locations., • Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards., • Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge., • Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head, • Actively drive revenue by supporting the team to maximise Spend Per Head through:, • B-Serve: Encouraging efficient ordering and guest confidence using the platform., • Team behaviours: Coaching strong suggestive selling and product recommendations., • RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it., • Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment, • Monitor guest flow and proactively move team members to where they are needed most., • Reduce queues by adjusting roles on the spot, or repositioning team during peak times., • Ensure guests experience minimal waiting and consistent, high-quality service., • Support an agile, guest‑led way of working where the team responds quickly to changing demands. 4. Good Stock Practices, • Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking., • Support accurate stock rotation, waste reduction, and compliance with stock handling procedures., • Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards, • Ensure venues are opened, operated, and closed following Butlin’s brand standards and operational procedures., • Maintain a safe, clean, well-presented environment at all times., • Support the team in delivering consistent product quality, accurate transactions, and great guest interactions., • Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus – Restaurants & QSRs Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest‑focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety, • Lead by example in consistently applying food safety and hygiene standards., • Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles., • Support compliance checks throughout service, swiftly acting on any issues., • Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience, • Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal., • Create a relaxed, family‑friendly environment where guests feel supported and well looked after., • Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset., • Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team, • Provide on‑shift coaching to support effective floor management, guest interaction, and service flow., • Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service., • Support new team members with structured introductions to service standards and guest service expectations., • Encourage a culture of continuous improvement, confidence, and positivity. 4. Driving Upselling of Starters & Desserts, • Coach the team to proactively recommend starters, desserts, and add‑ons as part of natural guest conversations., • Reinforce product knowledge so the team can confidently guide guests through the menu., • Share daily focus items or specials to help the team drive increased sales., • Celebrate individual and team successes to build motivation and momentum. 5. Increasing Wet Sales, • Drive wet sales by ensuring drinks orders are taken quickly when seating guests., • Coach the team on opening conversations with drinks suggestions to boost early revenue., • Monitor service flow and step in to support during peaks to maintain swift beverage service. 6. Effective Checkbacks, • Ensure the team carries out timely, meaningful checkbacks to confirm guest satisfaction., • Empower team members to solve issues early, ensuring guests feel well taken care of., • Use checkbacks as opportunities to reinforce upselling and add‑on sales where appropriate (e.g., additional drinks, sides, desserts) 7. Celebrating Success, • Recognise great performance on shift to build a positive, motivated team culture., • Share wins across shifts to highlight what “great” looks like and encourage consistency., • Create an environment where team members feel valued for their contributions. Supervisor Plus – Splash Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest‑focused operation of our Splash pool. The following areas outline the key expectations for this part of the role: Pool Operations • Supervise the day-to-day operation of the swimming pool and associated leisure facilities., • Ensure the pool area operates in line with health, safety and safeguarding procedures., • Conduct regular poolside supervision and ensure lifeguarding coverage at all times., • Support the delivery of pool activities, sessions and guest experiences. Team Leadership • Supervise and support lifeguards and pool team members during shifts., • Provide guidance, coaching and on-the-job training., • Allocate daily duties and ensure adequate staffing levels., • Support recruitment, onboarding and performance management where required. Health & Safety • Ensure compliance with relevant safety legislation and industry standards (e.g., pool safety operating procedures)., • Carry out routine safety checks of the pool, plant room and surrounding areas., • Respond to emergencies and incidents in line with emergency action plans., • Maintain accurate records including pool tests, safety checks and incident reports. Guest Experience • Deliver a friendly and welcoming environment for guests., • Support guests with queries and ensure safe use of facilities., • Deal professionally with guest feedback or concerns., • Promote a positive, family-friendly atmosphere. Splash Standards • Maintain high standards of cleanliness and presentation throughout the pool area., • Ensure equipment is safe, maintained and stored correctly., • Work closely with maintenance teams regarding any technical or facility issues. Supervisor Plus – Sports & Activities Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest‑focused operation of our Sports and Activities Proposition. The following areas outline the key expectations for this part of the role: Activity Programme Delivery • Support the planning and delivery of a varied sports and activities programme suitable for guests of all ages., • Lead and supervise activity sessions such as sports tournaments, family games, fitness classes, and outdoor activities., • Ensure all sessions are delivered safely, professionally, and in line with resort standards., • Encourage guest participation and create an inclusive and enjoyable environment. Team Supervision • Supervise sports and activities team members during shifts., • Allocate daily tasks and activity sessions., • Provide coaching, guidance, and on-the-job training to team members., • Support recruitment, onboarding, and performance management where required. Guest Experience • Deliver exceptional guest service and engage with guests to enhance their holiday experience., • Actively promote sports and activities sessions across the resort., • Respond to guest queries, feedback, and complaints in a professional manner., • Help create a vibrant and energetic atmosphere during activities and events Health & Safety • Ensure all activities are delivered in accordance with health and safety procedures and risk assessments., • Carry out equipment safety checks and ensure facilities are maintained to a high standard., • Manage incidents and accidents in line with resort procedures., • Ensure safeguarding procedures are followed when working with children and families. Facilities & Equipment • Maintain sports equipment and activity areas to a high standard., • Ensure equipment is stored safely and available for sessions., • Work closely with maintenance teams to report and resolve facility issues., • Audits completed in accommodation & other departments, • Team training compliance across departments, • Health, Safety & Compliance Audits, • Guest NPS & Feedback, • Improved ENPS, • Retail Spend – responsible for making sure there is good stock processes/ upselling taking place/ coaching people trying to deliver, • Right People, Right Place, Right Time in all key areas, • Excellent leadership skills with the ability to coach and support team in delivering key objectives., • Strong attention to detail to be able to support with all audit/ observation-based activity., • Strong experience of being guest/ customer facing and dealing with a range of queries and sometimes complaints directly, • Experience of generating new opportunities through sales and promotions or new initiatives to support with key objectives., • Experience in working with multi skilled team to support other areas of the business based on guest demand., • Demonstratable experience of leading teams to success, this includes proficiency in:, • Managing performance., • Coaching team., • Delivering team training., • Setting standards and role modelling this behaviour., • Excellent ability to communicate effectively at all levels., • Able to manage multiple priorities and can adapt quickly to changing requirements. Splash • NPQL or Equivalent Qualification, • Previous experience in a swimming pool environment, • Strong knowledge of pool safety Sports & Activities Experience in working in a sports, leisure or activity environment. Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture. As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!

MULTI-SKILLED ENGINEERS | Chichester | Salary: £40,000-£49,000 dependant on experience | Plus Shift Allowance | Amazing Benefits Natures Way Foods is leading manufacturer of prepared salads, coleslaw and “food-to-go” for supermarkets and retailers, and as such we work closely with farmers across Europe. But there’s lots more to us than the products we make. Our culture is inclusive, and our people are diverse spanning 39 different languages. We operate four manufacturing facilities capable of producing over 326m units per year. Building on previous success, this year is set to be another exceptional year for our organisation. It is an exciting time to join Natures Way Foods as we are expanding our production lines and there is genuine opportunity to develop your skills and progress within the organisation. We are currently looking for talented Engineers to join our rapidly growing business in Chichester, West Sussex. Reporting into our Site Engineering Manager, you will join a team of fantastic Engineers that manage and maintain some of the latest production technology within the food industry. You will already have • Manufacturing experience (desirable), • A good level of either Electrical or Mechanical knowledge (or both) plus a willingness to train and learn further in these areas, • Possesses relevant engineering qualifications, minimum of level 3 engineering NVQ or equivalent, • Ability to work at pace to complete tasks, • A good team player and likes to work in a collaborative manner, • Ability to communicate engineering matters across all departments when necessary, • Good analytical problem-solving approach and numerical capability, • Good written and verbal communication skills, • IT literate, • Familiar with the use of CMMS (Computerised maintenance Management System) Key Responsibilities: • Day-to-day maintenance and improvement of plant, assets, and services, • Effective use of engineering departmental systems and processes, • Ensure all work complies with food and H&S standards, • Completion of PPM tasks and formulation of improved maintenance practices, • Diagnose and repair equipment faults promptly., • Proactively identify and eliminate faulty processes., • Uphold and exceed standards of product quality and GMP, • Play an active role in the shift and be the go-to person on shift., • Be aware of budget and stock control, maintaining shift paperwork., • Ensure buildings, plant & equipment are safe in design & operation., • Complete shift metrics and escalate appropriate action to the engineering manager What you get from us: • Life Assurance, • Employer matched pension, • Health cash plan, • Cycle to work scheme, • Colleague discounts, e.g. Gym membership & shopping discounts, • Shift allowance, • Star Awards, • Flexibility in pay frequency each month, • Access to online GP, • Employee assistance programme What type of people succeed here? We look for passionate people, with a can-do attitude and an ambition to succeed. We strive to help our people in channelling that passion into everything they do, because your success is our success! We love people who have high standards & lots of ideas, because we are always striving to improve, and we want you to help us do that. Natures Way is a fun, fast and friendly environment where you will be surrounded by a passionate and dedicated team, who are committed to being the best at fresh. Apply now & join our family

Join Our Team at Boots! Contract: Permanent Hours: 40 per week Monday - Sunday Location: Bognor Regis Recruitment Partner: Lucy.Wade@boots.co.uk / 07887 451 225 This store delivers NHS services & private services, full training will be provided as required. Team structure; You will be supported by an experienced and knowledgeable team including 3 Part Time Pharmacists, 2 Dispensers and a Pharmacy Technician. We’re seeking a service-driven pharmacist who can lead from the front, drive performance and rally the team as the store continues to grow its services. You’ll also play a key role in building relationships with local GP surgeries and expanding NHS service delivery. Experience in NHS services and Pharmacy First would be beneficial, however we would also consider confident pharmacists who are keen to develop in this area. What you’ll be doing Our pharmacists make a real difference in the communities we look after, delivering trusted care, advice and services that put patients first. In this role, you’ll use your clinical expertise every day, surrounded by a brilliant team and tools. Key responsibilities • Delivering NHS, locally commissioned, and private services using both in-store and digital tools, • Leading professional and legal standards for patient safety and pharmacy compliance, • Monitoring, evaluating, and continually improving standards of care and safety, • Working with the Store Manager to develop the capability of the wider healthcare team, • Growing talent that reflects the communities we serve; coaching, mentoring and supporting your colleagues every step of the way., • Representing Boots within the local community and with healthcare professionals What you’ll need to have (our must-haves) • Registered with the relevant pharmacy regulator (GPhC, PSNI, PSI), • Strong communication and relationship-building skills, • Experience leading patient and customer care within a pharmacy setting, • Passion for delivering essential, advanced, and private services, • A collaborative, team-first mindset and an eagerness to coach and guide others It would be great if you also have • Experience in enhanced services, • A strong understanding of local clinical networks Where your brilliance can take you With us, your pharmacy career can go in many different directions, from Independent Prescriber to leading clinical services, to field leadership, or specialist roles in our Support Office. Whatever path you choose, we’ll help you get there. Rewards designed for you • Boots Retirement Savings Plan, • Generous employee discount across Boots and partner brands, • Discretionary annual bonus, • Enhanced maternity/paternity/adoption leave pay, and a gift card for those expecting or adopting, • Flexible benefits scheme; holiday buying, gym discounts, life assurance and more, • 24/7 counselling and wellbeing support through TELUS Health, our Employee Assistance Programme, • CPD Days and protected learning time, • GPhC/PSNI/PSI Fees reimbursed, • Additional option to buy benefits, including the option to buy up to five extra holidays There’s lots more in our benefits and discounts, MyBoosts - there to give you that little lift in your everyday. Find out more by clicking _. Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate. A bit about us At Boots, we’re proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we’re committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time. What’s next? If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best. This role requires the successful candidate to complete a pre-employment check after receiving an offer. Depending on your location, you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis. We hope to hear from you soon. Be brilliant with Boots.

Description The Supervisor Plus role is new to Butlins and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlins Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDPs, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person turning audits and observations into action. Role Details: Supervisor Plus Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion Lead by example in maintaining the highest standards of food safety and hygiene. Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines. Support regular compliance audits and immediately address any issues or risks. Promote a culture where food safety is everyones responsibility. 2. Creating a Warm, Welcoming Dining Experience Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlins brand. Maintain an environment where families feel comfortable, relaxed, and well looked after. Step in to support guest queries and resolve issues promptly with empathy and professionalism. Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items. Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations. Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages. Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team Provide on-shift coaching to help team members build confidence and capability. Offer feedback that is constructive, timely, and focused on both performance and behaviour. Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices. Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus Bars & Shops Key Focus Areas Outside of Accommodation In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team Support team members in delivering exceptional guest experience across all Bars & Shops locations. Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards. Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge. Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head Actively drive revenue by supporting the team to maximise Spend Per Head through: B-Serve: Encouraging efficient ordering and guest confidence using the platform. Team behaviours: Coaching strong suggestive selling and product recommendations. RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it. Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment Monitor guest flow and proactively move team members to where they are needed most. Reduce queues by adjusting roles on the spot, or repositioning team during peak times. Ensure guests experience minimal waiting and consistent, high-quality service. Support an agile, guest-led way of working where the team responds quickly to changing demands. 4. Good Stock Practices Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking. Support accurate stock rotation, waste reduction, and compliance with stock handling procedures. Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards Ensure venues are opened, operated, and closed following Butlins brand standards and operational procedures. Maintain a safe, clean, well-presented environment at all times. Support the team in delivering consistent product quality, accurate transactions, and great guest interactions. Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus Restaurants & QSRs Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest-focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety Lead by example in consistently applying food safety and hygiene standards. Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles. Support compliance checks throughout service, swiftly acting on any issues. Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal. Create a relaxed, family-friendly environment where guests feel supported and well looked after. Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset. Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team Provide on-shift coaching to support effective floor management, guest interaction, and service flow. Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service. Support new team members with structured introductions to service standards and guest service expectations. Encourage a culture of continuous improvement, confidence, and positivity. 4. Driving Upselling of Starters & Desserts Coach the team to proactively recommend starters, desserts, and add-ons as part of natural guest conversations. Reinforce product knowledge so the team can confidently guide guests through the menu. Share daily focus items or specials to help the team drive increased sales. Celebrate individual and team successes to build motivation and momentum. 5. Increasing Wet Sales Drive wet sales by ensuring drinks orders are taken quickly when seating guests. Coach the team on opening conversations with drinks suggestions to boost early revenue. Monitor service flow and step in to support during peaks to maintain swift beverage service. 6. Effective Checkbacks Ensure the team carries out timely, meaningful checkbacks to confirm guest satisfaction. Empower team members to solve issues early, ensuring guests feel well taken care of. Use checkbacks as opportunities to reinforce upselling and add-on sales where appropriate (e.g., additional drinks, sides, desserts) 7. Celebrating Success Recognise great performance on shift to build a positive, motivated team culture. Share wins across shifts to highlight what great looks like and encourage consistency. Create an environment where team members feel valued for their contributions. Supervisor Plus Splash Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest-focused operation of our Splash pool. The following areas outline the key expectations for this part of the role: Pool Operations Supervise the day-to-day operation of the swimming pool and associated leisure facilities. Ensure the pool area operates in line with health, safety and safeguarding procedures. Conduct regular poolside supervision and ensure lifeguarding coverage at all times. Support the delivery of pool activities, sessions and guest experiences. Team Leadership Supervise and support lifeguards and pool team members during shifts. Provide guidance, coaching and on-the-job training. Allocate daily duties and ensure adequate staffing levels. Support recruitment, onboarding and performance management where required. Health & Safety Ensure compliance with relevant safety legislation and industry standards (e.g., pool safety operating procedures). Carry out routine safety checks of the pool, plant room and surrounding areas. Respond to emergencies and incidents in line with emergency action plans. Maintain accurate records including pool tests, safety checks and incident reports. Guest Experience Deliver a friendly and welcoming environment for guests. Support guests with queries and ensure safe use of facilities. Deal professionally with guest feedback or concerns. Promote a positive, family-friendly atmosphere. Splash Standards Maintain high standards of cleanliness and presentation throughout the pool area. Ensure equipment is safe, maintained and stored correctly. Work closely with maintenance teams regarding any technical or facility issues. Supervisor Plus Sports & Activities Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest-focused operation of our Sports and Activities Proposition. The following areas outline the key expectations for this part of the role: Activity Programme Delivery Support the planning and delivery of a varied sports and activities programme suitable for guests of all ages. Lead and supervise activity sessions such as sports tournaments, family games, fitness classes, and outdoor activities. Ensure all sessions are delivered safely, professionally, and in line with resort standards. Encourage guest participation and create an inclusive and enjoyable environment. Team Supervision Supervise sports and activities team members during shifts. Allocate daily tasks and activity sessions. Provide coaching, guidance, and on-the-job training to team members. Support recruitment, onboarding, and performance management where required. Guest Experience Deliver exceptional guest service and engage with guests to enhance their holiday experience. Actively promote sports and activities sessions across the resort. Respond to guest queries, feedback, and complaints in a professional manner. Help create a vibrant and energetic atmosphere during activities and events Health & Safety Ensure all activities are delivered in accordance with health and safety procedures and risk assessments. Carry out equipment safety checks and ensure facilities are maintained to a high standard. Manage incidents and accidents in line with resort procedures. Ensure safeguarding procedures are followed when working with children and families. Facilities & Equipment Maintain sports equipment and activity areas to a high standard. Ensure equipment is stored safely and available for sessions. Work closely with maintenance teams to report and resolve facility issues. KPIs Audits completed in accommodation & other departments Team training compliance across departments Health, Safety & Compliance Audits Guest NPS & Feedback Improved ENPS Retail Spend responsible for making sure there is good stock processes/ upselling taking place/ coaching people trying to deliver Right People, Right Place, Right Time in all key areas About You Excellent leadership skills with the ability to coach and support team in delivering key objectives. Strong attention to detail to be able to support with all audit/ observation-based activity. Strong experience of being guest/ customer facing and dealing with a range of queries and sometimes complaints directly Experience of generating new opportunities through sales and promotions or new initiatives to support with key objectives. Experience in working with multi skilled team to support other areas of the business based on guest demand. Demonstratable experience of leading teams to success, this includes proficiency in: Managing performance. Coaching team. Delivering team training. Setting standards and role modelling this behaviour. Excellent ability to communicate effectively at all levels. Able to manage multiple priorities and can adapt quickly to changing requirements. Splash NPQL or Equivalent Qualification Previous experience in a swimming pool environment Strong knowledge of pool safety Sports & Activities Experience in working in a sports, leisure or activity environment. About Butlins Did you know Billy Butlin was the first person to introduce dodgems to the UK? Thats right, fun is in our DNA, and weve been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things theyll say about working at Butlins is our culture. As The Home of Entertainment, we pull out all the stops to provide our guests with an Altogether More Entertaining and Fun Break, from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if youre looking for a role where you can Create Smiles, where you arent afraid to Get Stuck In and where the team genuinely Care For Each Other, we think youll fit right in!

BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In some of our stores, there is a talented Bench General Manager who is waiting for their own store. While waiting for your own store you will be based at one of our existing stores supporting the current General Manager and potentially other stores within the district. You will be accountable for the stores day to day operations and results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our Bench General Managers are our brand ambassadors, they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction. They will bring our values to life for their team and our customers. REWARDS • An achievable 20% bonus scheme - paid quarterly, • An additional Secret Shopper bonus worth up to £2,000, • High Performer Awards and Bonus's, • Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000, • 33 Days paid holiday, • Paid breaks, • Free burgers, fries and shakes while on shift, • Private medical via Vitality, • Life assurance, • All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your payOTHER AWESOME PERKS, • Days out and social events, • Invite to the annual General Manager conference, • Team competitions - Fry Cup and Olympics, • Five Guys Perks - employee discount program, • Access to wellbeing support and employee assistance programme (EAP), • Development opportunities to grow a career with us!, • Apprenticeships to gain recognised qualifications, skills and progression opportunities, • Enhanced Maternity & Paternity Leave, • Pension schemeAS A BENCH GENERAL MANAGER YOU'LL BE, • Accountable and responsible for your entire store and the people within, • Developing and managing the store team, while supporting the delivery of perfect burgers and fries, • You will be expected to lead from the front, you will be hands-on at times which means jumping in and working on the line shoulder to shoulder with our Crew and Managers, • Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs, • Your store will need to run smoothly on the day-to-day operations and think about long term planning, • Spotting potential and developing your team to ensure there is a strong talent pipeline, • Drive the Five Guys culture by always role modelling our values, • Creating an awesome working environment where people are happy to come to work and have fun, • Responsible for reward and recognition, • Demonstrate close attention to detailAS A BENCH GENERAL MANAGER YOU'LL BE ENTHUSIASTIC ABOUT, • Perfect Burgers and Fries, • Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity, • People - Experienced hands-on leadership skills, • Customer service, • Having your people's development at heartINCREDIBLE CAREERS WITH FIVE GUYS, • Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office, • Five Guys isn't just a job - it can be a career!, • If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us

From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, 1967... we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide. Whilst a lot has changed over the years, we have always stayed true to our roots. Our story started in retail and while it remains the heart of our business, we have also embraced the digital landscape. With over 1300 shops we continue to play a vital role in local communities across the UK while expanding our presence online. We owe our success to our unique story and dedicated colleagues, and the next chapter involves you... Here is where you come in… Working in our retail teams, you'll enhance Betfred customers' experiences every single day. From our gaming machines to our sports offering, you will need to be on the ball when it comes to our products and services. In doing so, you will help create a welcoming environment where our customers' experiences are always enjoyable and responsible. No two days are the same, but your main responsibilities will include: • Processing customers' bets in a timely and attentive manner., • Attending to all customer queries quickly and knowledgeably., • Engaging customers with expert knowledge of our products and promotions, • Supporting key promotional events throughout the sporting calendar., • Maintaining a well-presented environment which customers love to be a part of., • Being a team player – collaboration is key to improving the customer experience., • Handling cash transactions with the upmost care and accuracy., • Following our Think 25 policy and adhering to our age verification processes. We are here to help you realise your individual goals. To kick off your Betfred journey, we will provide you with a structured training programme, all aimed at helping you settle into your new role as quickly as possible. By the end of the programme, you will be ready to open and close the Betfred shop and be all set for life in your role as Assistant Sales Manager. We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well-being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions. Together, we can create a safer gambling environment for everyone. What you'll need to succeed • ?Be 18+ and have the right to work in the UK., • Must be able to work evenings, weekends, and public holidays., • Outstanding customer service skills and the ability to engage all customers., • A passion for sports, betting and gaming is beneficial but not essential., • An eagerness to learn, develop and flourish within the Betfred family. What's in it for you We offer a variety of competitive benefits, some of which vary depending on the role you're recruited to. Some of what you can expect in this role includes: • A competitive rate of pay and pension contribution, • Generous discretionary bonus schemes, incentives and competitions, • An annual leave entitlement that increases with your length of service, • Access to an online GP 24/7, 365 days a year for you and your immediate family., • Employee wellbeing support through our Employee Assistance Programme., • Enhanced Maternity & Paternity pay, • Long service recognition, • Access to a pay day savings scheme, financial coach and up to 40% of your earned wage ahead of payday, through Wagestream For more information, visit our “Why join us page” What's next? If you think you're a great fit for the role, and you want to be a part of the Betfred story, click ‘Apply' and we will be in touch once we've reviewed your application. At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences. If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive. Your Betfred journey starts now… TPBN1_UKTJ

An exciting opportunity has arisen for an experienced and motivated Registered Home Care Manager to join a highly regarded award winning domiciliary care provider in Chichester. This role would suit an established Registered Manager or an ambitious Care Manager / Deputy Manager ready to take the next step in their career. Location: Chichester, West Sussex Company: Right at Home Chichester & Bognor Regis (Exclusive Vacancy) Salary: £40,000 - £45,000 DOE + Quarterly Performance Bonus Hours: Full Time | 37.5 Hours per Week (Monday – Friday, 9:00am – 5:00pm) Holiday: 23 Days + Bank Holidays Exclusive Opportunity with Right at Home Chichester & Bognor Regis AE Talent Solutions is delighted to be exclusively supporting Right at Home Chichester & Bognor Regis in the recruitment of an experienced Registered Manager. This is a fantastic opportunity to join one of the UK’s most respected domiciliary care providers, recognised for delivering exceptional person-centred care and creating an outstanding working environment for its team. ⭐ CQC Rated: Good ⭐ Homecare 9.8/10 ⭐ Top 20 Home Care Provider ⭐ WorkBuzz 5★ Employer (2022, 2023, 2024 & 2026) The Role: This position has been designed to allow you to focus on quality, compliance and leadership. With dedicated support from an in-house Recruitment & Training Coordinator and an experienced Trainer, you’ll have the time and resources to lead the service, develop your team and continue driving quality improvements. Key Responsibilities: Register with the Care Quality Commission (CQC) as the Registered Manager. Lead the day-to-day management of a high-quality domiciliary care service. Maintain and improve CQC compliance, quality standards and governance. Lead audits, spot checks, service reviews and continuous improvement initiatives. Develop and review person-centred care plans, assessments and risk assessments. Provide leadership, coaching and support to office and care teams. Build positive relationships with clients, families, healthcare professionals and external agencies. Ensure safe and effective allocation of care packages. Participate in the out-of-hours on-call rota. About You: We’re looking for someone who is passionate about delivering exceptional care and developing high-performing teams. Essential Requirements: Minimum 2 years’ experience as a Registered Manager within domiciliary care. Level 5 Diploma in Leadership for Health & Social Care. Strong knowledge of CQC regulations and inspection standards. Experience leading quality assurance and compliance. Excellent leadership and communication skills. Full UK Driving Licence with access to your own vehicle. Right to work in the UK. What You’ll Receive: ✔ Salary of £40,000–£45,000 (depending on experience) ✔ Quarterly performance bonus ✔ 23 days annual leave plus Bank Holidays ✔ Employee Wellbeing Support Programme ✔ Dedicated Registered Manager development and leadership training ✔ Annual management conference and peer support network ✔ Modern paperless systems and technology ✔ The opportunity to join one of the UK’s leading home care providers with genuine career progression

Site Manager - Hampshire / West Sussex Salary: £50,000 - £57,000 + Package Location: Hampshire / West Sussex Projects: £1 Million - £5 Million Schemes Sectors: Commercial | Leisure About the Role Due to the award of two new projects, a well-established Hampshire-based main contractor is looking to appoint a Site Manager to support the delivery of schemes across Hampshire and West Sussex.With projects ranging in value from £1 million to £5 million, this is an excellent opportunity to join a growing regional contractor with a strong reputation for delivering quality builds across the commercial and leisure sectors. This role will suit an experienced Site Manager who is confident managing projects on site from inception through to completion, ensuring works are delivered safely, on programme, within budget, and to a high standard of quality. The business has a strong regional focus and a healthy pipeline of work, offering long-term security and the chance to work on varied schemes across the South Coast. Key Responsibilities Site Management & Delivery Oversee the day-to-day running of projects on site from start through to completion Coordinate subcontractors, suppliers and site labour to ensure works are delivered in line with programme Drive progress on site and resolve issues quickly to maintain momentum Ensure works are completed to the required quality standards and specification Report regularly on programme, progress and site performanceHealth, Safety & Quality Maintain high standards of health & safety across site operations Ensure all site activities are carried out in line with company procedures and current legislation Carry out site inductions, toolbox talks and regular safety inspections Monitor workmanship and quality throughout all phases of the build Manage snagging, handover and final completion processesPlanning & Coordination Assist with short-term programming and lookahead planning Coordinate trades and sequencing of works to ensure efficient site delivery Identify and manage site-based risks before they impact programme or cost Work closely with the wider delivery team to ensure smooth project executionClient & Team Communication Build strong working relationships with clients, consultants and subcontractors Maintain clear communication across the project team Represent the business professionally on site and during project meetingsWhat We're Looking For Proven experience working as a Site Manager for a main contractor Background delivering commercial and/or leisure projects Experience managing schemes in the £1m - £5m range Strong understanding of site operations, programme management and quality control Ability to lead teams and manage subcontractors effectively Excellent communication and organisational skills Proactive, hands-on and solutions-focused approach SMSTS, CSCS and First Aid are essential Why Apply? Opportunity to join a respected regional contractor with a growing workload Secure pipeline of work across Hampshire and West Sussex Varied portfolio across the commercial, leisure, Education sector Long-term opportunity within a stable and supportive business Salary on offer between £50,000 and £57,000, depending on experience How to Apply If you'd like to discuss this opportunity in confidence, please apply below or contact James Mitchell at Hays Southampton. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Mechanical Contract Manager Salary: £65,000 - £73,000 + package Location: Bournemouth Overview A well-established, privately owned mechanical, electrical and renewable services contractor is seeking an experienced Mechanical Contract Manager to oversee the successful delivery of projects across the South of England. The business operates across commercial, industrial, and large-scale residential sectors, delivering full MEP solutions from design through to installation and handover. The role is key to ensuring projects are delivered on time, within budget, and to the highest quality standards. Key Responsibilities Take full responsibility for the delivery of mechanical packages across multiple projects Manage projects from pre-construction through to completion and handover Oversee site teams, subcontractors, and supply chain to ensure effective delivery Ensure projects are delivered on programme and within budget Work closely with pre-construction and estimating teams during project handover Monitor project performance, costs, and commercial positions Manage procurement and coordination of plant, materials, and subcontract services Attend and lead project meetings with clients, consultants, and main contractors Ensure compliance with health & safety, quality, and environmental standards Identify and manage project risks, variations, and value engineering opportunities Maintain strong working relationships with clients and stakeholders Key Requirements Proven experience as a Mechanical Contract Manager or Senior Project Manager within an M&E / building services contractor Strong background delivering commercial, industrial, or residential building services projects Solid understanding of HVAC, heating, ventilation, and mechanical systems Experience working with main contractors and multidisciplinary project teams Strong commercial awareness and cost control experience Excellent leadership, communication, and organisational skills Ability to manage multiple projects and priorities simultaneously Desirable Experience on projects incorporating renewable technologies and energy-efficient systems Knowledge of design-and-build project delivery SMSTS, CSCS and relevant health & safety qualifications About the Role Opportunity to work on a diverse portfolio of projects ranging from commercial developments to large residential schemes Involvement in projects with a growing focus on sustainability and decarbonisation Join a business that delivers end-to-end building services solutions, providing full project lifecycle exposure Play a key role in maintaining high standards of quality, programme delivery, and client satisfaction What's on Offer Company package (car allowance, pension, etc.) Long-term career opportunity within a stable and growing contractor Supportive, team-focused environment Exposure to technically interesting and varied projectsInterested? Click apply now! For more information call Aaron on (phone number removed) or email your CV to (url removed)

Senior MEP Project Manager – Major MoJ Project - Chichester, England A leading Tier 1 UK contractor with over £1bn annual turnover is seeking an experienced Senior MEP Project Manager to join their team on a major Ministry of Justice prison project on the South Coast. The business has a long-standing reputation for delivering complex projects across the MoD, MoJ, commercial and heritage sectors throughout the UK. This is a fantastic opportunity for an experienced MEP professional who is based on or near the South Coast and looking for long-term regional work with a stable, highly respected main contractor. The Role: Working as part of the senior project leadership team, you will take full responsibility for the delivery of the mechanical and electrical packages on a large-scale custodial project. You will lead the coordination, planning and execution of MEP works to ensure successful delivery in line with programme, cost and quality objectives. Key Responsibilities • Lead the planning, management and delivery of MEP works on a major MoJ construction project, • Manage MEP subcontractors and supply chain partners throughout the project lifecycle, • Coordinate closely with design, commercial and construction teams to ensure programme milestones are achieved, • Oversee technical compliance, quality assurance and commissioning processes, • Ensure health & safety standards are maintained across all MEP activities, • Provide regular progress updates to senior project stakeholders Requirements • Proven experience delivering MEP packages on large construction projects, • Experience working with a main contractor or major construction business, • Strong leadership and stakeholder management skills, • A relevant degree in construction, engineering or building services, or chartership with a recognised professional body (or working towards) is highly desirable, • Experience on public sector, infrastructure or secure environments would be advantageous The Opportunity This role offers the chance to work with a major Tier 1 contractor with a strong pipeline of government-backed projects, providing excellent long-term career stability in the region. Package • Competitive salary, • £6,500 car allowance, • 10% pension contribution, • Bupa private healthcare, • Bonus scheme If you are an experienced MEP Project Manager based on the South Coast looking for a long-term opportunity on a major project, this role offers the chance to join a well-established contractor with an excellent reputation and strong future workload

Senior Conversion Rate Optimisation (CRO) Manager Salary Range: £50,000 – £60,000 plus performance Bonus Hybrid Tangmere, West Sussex, or fully Remote About Us We are the clear market leader in our sector and one of the fastest growing car buying companies in the world. In the UK we generate over 100,000 customer enquiries each month and facilitate the purchase of thousands of vehicles through our high traffic websites and nationwide operations. We have now launched across the United States, with multiple states already operational and an ambitious plan to expand nationwide. Our rapid expansion and success have been driven by outstanding people, a strong culture, and our ability to lean into the advantages of cutting-edge technology. We are not a speculative startup. We have been established for over 15 years, are highly profitable, and have achieved this scale without external funding. Our target is bold: we are working towards a billion-dollar valuation within the next five years. Along the way, we want our growth to make a positive difference to others. We have already donated over £1 million to various charities. The Role: Delivering Conversion Optimisation at Scale Reporting to the Head of CRO, you will play a key role in supporting delivery of the UK and US CRO roadmaps, helping drive optimisation initiatives that contribute directly to business growth objectives, bookings and commercial performance. This is a highly hands-on role spanning experimentation, analytics, UX optimisation, customer journey design, CRM optimisation, sales-assisted conversion and commercial performance improvement. You will work closely with the Head of CRO, Marketing, Product, Engineering, Data and Sales teams to identify opportunities, prioritise initiatives and deliver measurable business impact. Key Responsibilities Experimentation & Testing Ownership • Own significant elements of the CRO experimentation roadmap., • Develop hypotheses based on customer behaviour, analytics and business objectives. • Run A/B and multivariate testing programmes., • Analyse results and communicate findings., • Support delivery of the wider CRO roadmap and agreed optimisation objectives., • Prioritise experimentation activity based on commercial impact, customer insight and business goals., • Build and maintain a structured experimentation backlog. End-to-End Conversion Optimisation • Analyse customer journeys from first website visit through to completed booking., • Identify friction points and conversion opportunities., • Improve lead generation, engagement and booking conversion rates., • Support optimisation of both online and offline customer journeys., • Support initiatives that improve performance across the full customer journey, from initial enquiry through to booking, collection and customer experience. Website & On-Site CRO • Optimise landing pages, forms, funnels and user journeys., • Produce wireframes, user flows and journey maps., • Work closely with developers and designers to implement improvements. Omni-Channel Optimisation • Improve performance across website, phone, SMS, email, WhatsApp and live chat., • Test messaging, timing and communication strategies., • Support seamless customer experiences across channels. Sales & Offline Conversion Optimisation • Analyse lead routing and follow-up processes., • Improve sales-assisted conversion performance., • Support optimisation of scripts and customer communication journeys. Data, Analytics & Insights • Write SQL queries and interrogate large datasets., • Build dashboards and reporting frameworks., • Translate data into actionable recommendations. Technology & Tooling • Work within CRO, analytics, CRM and experimentation platforms., • Support tracking, attribution and measurement improvements., • Identify opportunities to leverage AI, automation and emerging technologies to improve customer experience, conversion performance and operational efficiency. Cross Functional Collaboration • Work closely with Marketing, Product, Engineering, Data and Sales teams., • Ensure optimisation initiatives are delivered effectively and at pace. Reporting & Continuous Improvement, • Report on experimentation outcomes and business impact., • Contribute to a culture of continual optimisation and learning., • Ensure optimisation initiatives are measured against meaningful commercial outcomes including bookings, collections and revenue contribution where appropriate. • Support delivery and reporting of CRO-related OKRs across UK and US operations. What We're Looking For • 5–8+ years' experience in CRO, Growth, Product Optimisation or a similar commercially focused role., • Proven experience owning experimentation programmes., • Strong understanding of conversion psychology and customer behaviour., • Hands-on experience running A/B testing programmes., • Strong analytical capability and commercial awareness., • SQL skills and confidence working with large datasets., • Strong UX intuition and customer journey understanding., • Experience working closely with developers and technical teams., • Experience within lead generation businesses highly desirable., • Experience optimising sales-assisted customer journeys highly desirable. • Excellent communication and stakeholder management skills., • Comfortable operating in fast-paced, entrepreneurial environments., • Experience working within an OKR-driven or performance-focused environment., • Experience using BI and reporting platforms such as Power BI, Looker, Tableau or similar., • Strong commercial mindset with the ability to balance customer experience improvements with business outcomes. Location and Flexibility Our offices are based on the South Coast (Tangmere and Portchester). The role can be office based, hybrid, or fully remote for the right candidate, with quarterly in-person collaboration sessions encouraged. Why Join Us? • Competitive salary and performance-based bonus., • Significant ownership and autonomy., • Exposure to one of the largest lead-generation operations in the UK automotive sector., • Opportunity to help shape and scale optimisation across both established UK operations and a rapidly growing US business., • A culture that rewards initiative, pace and performance., • Growing international footprint and exciting long-term growth plans., • Opportunity to work directly with senior leadership on high-impact growth and optimisation initiatives. Benefits and Perks • Comprehensive pension package., • Wellbeing and employee support programme., • Discounted gym memberships and on-demand GP service., • Retail and leisure discounts across major brands., • Regular team events, summer and Christmas parties. • Free food Fridays and fresh fruit available for staff working on site., • Free on-site parking., • Discounted garage services for vehicle owners., • Counselling and financial assistance helplines

From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, 1967... we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide. Whilst a lot has changed over the years, we have always stayed true to our roots. Our story started in retail and while it remains the heart of our business, we have also embraced the digital landscape. With over 1300 shops we continue to play a vital role in local communities across the UK while expanding our presence online. We owe our success to our unique story and dedicated colleagues, and the next chapter involves you... Here is where you come in… Working in our retail teams, you’ll enhance Betfred customers’ experiences every single day. From our gaming machines to our sports offering, you will need to be on the ball when it comes to our products and services. In doing so, you will help create a welcoming environment where our customers’ experiences are always enjoyable and responsible. No two days are the same, but your main responsibilities will include: Processing customers’ bets in a timely and attentive manner. Attending to all customer queries quickly and knowledgeably. Engaging customers with expert knowledge of our products and promotions Supporting key promotional events throughout the sporting calendar. Maintaining a well-presented environment which customers love to be a part of. Being a team player – collaboration is key to improving the customer experience. Handling cash transactions with the upmost care and accuracy. Following our Think 25 policy and adhering to our age verification processes. We are here to help you realise your individual goals. To kick off your Betfred journey, we will provide you with a structured training programme, all aimed at helping you settle into your new role as quickly as possible. By the end of the programme, you will be ready to open and close the Betfred shop and be all set for life in your role as Assistant Sales Manager. We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well-being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions. Together, we can create a safer gambling environment for everyone. What you’ll need to succeed ?Be 18+ and have the right to work in the UK. Must be able to work evenings, weekends, and public holidays. Outstanding customer service skills and the ability to engage all customers. A passion for sports, betting and gaming is beneficial but not essential. An eagerness to learn, develop and flourish within the Betfred family. What’s in it for you We offer a variety of competitive benefits, some of which vary depending on the role you’re recruited to. Some of what you can expect in this role includes: A competitive rate of pay and pension contribution Generous discretionary bonus schemes, incentives and competitions An annual leave entitlement that increases with your length of service Access to an online GP 24/7, 365 days a year for you and your immediate family. Employee wellbeing support through our Employee Assistance Programme. Enhanced Maternity & Paternity pay Long service recognition Access to a pay day savings scheme, financial coach and up to 40% of your earned wage ahead of payday, through Wagestream For more information, visit our “Why join us page” What’s next? If you think you’re a great fit for the role, and you want to be a part of the Betfred story, click ‘Apply’ and we will be in touch once we’ve reviewed your application. At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences. If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive. Your Betfred journey starts now