Maintenance & Aftercare Manager - High-End Residential
29 days ago
Chichester
Maintenance & Aftercare Manager - High-End Residential Overview We are working with a well-established UK residential developer delivering an exceptionally large and technically complex private residential property in West Sussex. While this is a single private residence, the scale and complexity of the building and its systems are comparable to that of a small luxury hotel, with extensive M&E infrastructure and specialist installations. They are now seeking a Maintenance & Aftercare Manager to join pre-handover, becoming involved during commissioning and then taking ownership of maintenance, aftercare, and client liaison post-completion. This is a senior, trusted role suited to a strong character with excellent technical judgement, capable of managing demanding private clients and coordinating specialist contractors effectively. The Role The Maintenance & Aftercare Manager will act as the primary point of contact for all post-handover maintenance and aftercare matters, ensuring issues are assessed, prioritised, and resolved efficiently while maintaining a high standard of client care. Key responsibilities include: • Acting as first response for all maintenance and aftercare issues, • Assessing and diagnosing issues before escalation, • Managing and coordinating M&E contractors and specialist service providers, • Supporting commissioning, testing, and early-life defect resolution, • Liaising directly with private clients who expect a prompt, professional response, • Managing service contracts, warranties, and O&M documentation, • Maintaining detailed records of issues, actions, and outcomes, • Large central plant room (significant in scale and complexity), • Advanced M&E systems, • Spa, sauna, steam room, ice room, • Swimming pool and pool house, • Cinema, golf simulator, gym, wine room, • Multiple ancillary buildings The successful candidate will be: • A confident, composed individual able to manage demanding private clients, • Technically strong with a clear understanding of construction and M&E systems, • Comfortable being on hand when required, particularly in early post-handover stages, • Organised, calm under pressure, and solutions-focused, • Experience at Maintenance Manager / Aftercare Manager / Building Services Manager level, • Background in complex high-end residential or similarly serviced buildings, • Proven experience managing M&E contractors and service packages, • Ability to interpret drawings, specifications, and O&M manuals, • Highly competitive salary and package, • Full-time, permanent position, • Opportunity to shape and develop the aftercare function, • Involvement in a flagship, technically challenging residential project