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We are seeking a dynamic and commercially focused Hotel General Manager to lead the hotel operations and drive its transformation into a sustainable and profitable business. Roomzzz Manchester Victoria is in the very heart of the action, located in the iconic Grade 2 listed Corn Exchange building, each of our 114 beautifully designed serviced apartments have a character and unique feature all of their own. This location puts you right in the centre of one of the UK’s most vibrant cities. Main Duties: • Oversee daily hotel operations, ensuring revenue growth, service quality, and adherence to health & safety standards., • Recruit, train, and develop staff to ensure technical efficiency and high service standards., • Handle cash, banking, invoicing, and account management, ensuring compliance with brand policies., • Maintain exceptional guest relations and consistent service delivery to maximise satisfaction., • Ensure proactive upkeep of facilities and efficient stock and rota management for housekeeping., • Recommend and implement operational changes to enhance guest experiences., • Participate in shift management and attend meetings/training as required., • Develop strategies to maximise revenue, explore new income streams, optimise pricing, and build corporate/leisure partnerships., • Represent the hotel at events, build stakeholder relationships, and oversee sales activities to generate business leads., • Ensure seamless day-to-day operations, including launching and managing an integrated coffee shop., • Leverage partnerships with local businesses and the Corn Exchange management team., • Manage budgets, control costs, and ensure P&L targets are met, providing regular reports to senior management., • A positive, 'can do' attitude is essential as shift cover may be required to ensure business continuity. Skills & Experience: • Minimum 5 years in senior roles (General Manager, Commercial Manager) within hospitality., • Proven success in revenue management, sales, and business development., • Strong leadership, financial acumen, and stakeholder management skills., • Excellent communication, organisational, and problem-solving abilities., • Results-driven, proactive, and entrepreneurial mindset., • Innovative thinker with a passion for exceptional guest experiences., • Highly organised, detail-oriented, and capable of managing multiple priorities effectively. Roomzzz has a Company Bonus Scheme in place, 25 days annual leave plus Bank Hols, Cycle to Work Scheme, Additional annual leave with length of service, High Street Discounts portal, Health Cash Back Plan, Annual Awards celebrations and many more Perkzzz! Generally, the working hours are Monday to Friday however will include weekends due to the needs of the business.

Company Description LEVEN is a lifestyle hotel concept, with its first location in Manchester's vibrant Village neighborhood. Situated in a historic early 20th-century warehouse on the corner of Chorlton Street and Canal Street, LEVEN Manchester offers spacious bedrooms and a thoughtfully designed Lobby & Lounge. Guests can enjoy a relaxed home away from home atmosphere, perfect for socializing over coffee or cocktails, or finding a quiet space to work. LEVEN is a welcoming space for both visitors and locals to unwind and connect on their own terms. Role Description This is a full-time, on-site role for a General Manager at LEVEN Manchester. The General Manager will oversee daily hotel operations, ensuring exceptional guest experiences and the overall efficiency of the property. Responsibilities include managing the team, implementing operational strategies, maintaining financial performance metrics, ensuring compliance with hotel policies, and fostering collaborations with both guests and the wider local community. The General Manager will also focus on training, development, inventory management, and upholding high service standards in all areas of the business. Qualifications • Leadership and management experience with a focus on team development, mentorship, and fostering a positive work environment that adheres to the LEVEN values, • Strong operational expertise, including overseeing daily hotel operations, implementing efficient procedures, and managing budgets effectively., • Exceptional customer service and communication skills, with the ability to create a guest-focused culture., • Proven experience in hospitality, preferably in boutique or lifestyle hotels, with knowledge of inventory management, compliance, and service excellence., • Ability to work on-site in Manchester and maintain flexibility in meeting business needs., • Bachelor's degree in hospitality management, business administration, or a related field is preferred.

The Property Manager champions our values by being Guest Hearted in service delivery, applying Limitless Thinking to improve processes, Owning Our Impact through compliance and efficiency, and Winning as One by fostering engagement and collaboration. Use technology to support the function at propert

Work as part of the small kitchen team, assisting the Senior Cook with maintaining food costs and inventory, organising tastings with support from our culinary consultant, ensuring high standards of guest service and safety, supporting team learning and development, compliance, P

We are seeking an enthusiastic and experienced Store Manager to join our dynamic team. As our Store Manager, you will play a pivotal role in delivering outstanding service and ensuring that every guest has a memorable dining experience. As Store Manager you will be the face of the brand and you will

Restaurant Director 2 Michelin-Star Level. As Restaurant Director, you will hold full responsibility for the overall guest experience, leading a highly skilled front-of-house team and ensuring service delivery reflects the standards of a.

We are now seeking a dedicated Head of Food & Beverage to join us during this exciting period of growth, helping us deliver an unrivalled guest experience through exceptional service and a high-quality catering offering. As Head of Food & Beverage you will play a key role in the growth of our compan

Additional Information: We are committed to the Green Key certification to reduce our environmental impact. Personalize guest experiences through attentive service. There are many opportunities for development and advancement.

Personalize guest experiences through attentive service. There are many opportunities for development and advancement. A personality that sparkles brighter than our freshly polished surfaces! Previous housekeeping experience is a feather in your duster, but not essential.

Job Description At Gather & Gather Stadia, we specialise in hospitality for community-focused sports venues, delivering locally inspired, high-quality food and drink that elevates both the fan and guest experience and drives lasting impact.We take a boutique approach: combining personalised service

A leading hotel services company in the UK is seeking a Room Attendant to support the housekeeping team.This role involves cleaning guest rooms, replenishing supplies, and ensuring an excellent guest experience.If you have a passion for customer service and attention to detail, we encourage you to a

A leading outsourced hotel services company is looking for a Housekeeping Manager in Manchester to enhance room cleaning productivity, manage a team, and ensure exceptional guest experiences.Candidates should have prior housekeeping experience, be able to deliver consistent service, and possess stro

A leading fast-food franchise in Manchester is seeking a Department Manager to oversee operations in guest service, kitchen, and people departments.

Are you ready to showcase your love for hospitality and create unforgettable guest experiences? Look no further! Our hotel food and beverage team is dedicated to providing exceptional service, and we're on the hunt for enthusiastic individuals to join us in delivering top‑notch dining experiences.

Are you ready to showcase your love for hospitality and create unforgettable guest experiences? Look no further! Our hotel food and beverage team is dedicated to providing exceptional service, and we're on the hunt for enthusiastic individuals to join us in delivering top‑notch dining experiences.

A renowned hospitality establishment is looking for a passionate Food and Beverage Assistant. Ideal candidates possess excellent customer service skills and can work in a fast-paced environment.

A leading hotel and restaurant chain in Worsley is seeking a Restaurant Associate to support daily operations by delivering excellent customer service and food preparation. Responsibilities include greeting customers, taking orders, maintaining cleanliness, and following food safety regulations.

A leading digital commerce firm in Manchester is seeking a skilled Bartender to create memorable guest experiences at King Street Townhouse Hotel.

A leading performance apparel company in Manchester is seeking an Educator to create a world-class guest experience in retail stores.Responsibilities include engaging with customers, providing product education, and performing various operational tasks.The ideal candidate will have a passion for gue

A leading retail company in Manchester is seeking an Educator to provide world-class guest service and product education.Responsibilities include interacting with guests, conducting transactions, and collaborating with the team to ensure a positive experience.This part-time role requires flexibility

This is a fantastic opportunity to join a growing cluster team at the heart of a fast‑paced, high‑volume environment, where no two days are the same and great service truly matters. As a Cluster Reservations Agent, you’ll play a key role in shaping the guest journey from the very first interac

We have an opportunity for a service-minded Guest Relations Manager to lead and inspire our great-natured service team. Our Assistant Front Office Manager will train, supervise and mentor new hires, setting them up for success in the most productive ways.

A leading hospitality business in the UK is seeking enthusiastic Team Members to deliver exceptional guest experiences. Responsibilities include service at busy airports, providing delightful meal recommendations, and playing a key role in a vibrant team.

A luxury hotel brand is seeking an Assistant Front Office Manager in Manchester. This role requires overseeing the front office team to ensure exceptional guest service and managing requests.

A top wellness franchise in the United Kingdom is seeking Spa Associates to enhance guest experiences.Responsibilities include meeting sales goals, providing excellent customer service, and maintaining cleanliness standards.This role offers competitive hourly compensation with potential commissions,

At wi-Q, we’re transforming the hospitality landscape for hotels and restaurants.Our state-of-the-art, contactless solutions centered around mobile ordering, self-service kiosks and order management, empower businesses to enhance guest experiences, streamline operations, and boost revenue.Since th

An independent fast-food restaurant in Manchester is seeking a Guest Experience Lead to provide excellent customer service during dining hours.Responsibilities include greeting guests, assisting with orders, and ensuring customer satisfaction.Ideal candidates will have strong communication and probl

A prominent hospitality group in Manchester is seeking an F & B Assistant for the newly opened Sora.You will deliver outstanding guest service and support the team in providing high-quality food and beverage experiences.Ideal candidates will have a passion for hospitality and flexibility in working

A leading travel service provider is seeking a Remote Guest Services Representative to assist travelers throughout their journey.This role involves responding to inquiries, supporting booking updates, and maintaining a high standard of customer service.Ideal candidates will have strong customer serv

Reporting into the Hotel Manager, the Front of House Manager will set the tone for an exceptional arrival experience and consistently elevated service, bringing the spirit of Manchester into every guest moment. As we continue to grow our presence, we’re looking for an experienced Front of House Ma

Job Title: Festive Waiter / Waitress. Carry out the role of a waiter/waitress in our Bar and Grill, providing table service, taking guest orders and running large trays of delicious food to guest tables.

Reporting into the Hotel Manager, the Front of House Manager will set the tone for an exceptional arrival experience and consistently elevated service, bringing the spirit of Manchester into every guest moment. The new hotel will be at the centre of this dynamic environment, providing an exceptional

We're ready to welcome you onboard this Luxury Travel Team! Are you passionate about Cruise, enthusiastic and have excellent customer service skills? If so, we have the perfect role for you! We are recruiting for Cruise Sales & Operations Consultants to join a vibrant, fast paced, and successful Travel Company. Working remotely, you will be helping customers with reservations and general enquiries, as well as promoting and selling fantastic products! It's an exciting time to join the cruise industry with a competitive basic, great sociable hours and uncapped earnings potential. What you will be doing: * Acting as the first point of contact for guests and travel agents, by phone and email * Booking fantastic cruises and tours with guests and travel agents over the phone, as well as adding holiday extras such as cabin upgrades * Answering questions and queries from guests and travel agents, giving advice tailored to guest needs * Dealing with guest complaints by phone and email, resolving as quickly as possible * Monitoring email Inboxes, liaising with guests, travel agents and suppliers where relevant and with other departments within the organisation * Dealing with on tour emergencies * Liaising with guests/agents advising of any changes to existing bookings. * Achieving set objectives and targets for both brands * Attending regular in-house and external product training events to ensure excellent product knowledge EXPERIENCE REQUIRED: As the successful candidate, you will have an excellent telephone manner, be a confident communicator and have a positive and hard-working work ethic. Previous sales and customer service experience is required within this fast-paced environment, along with the motivation and drive to want to learn about the destinations sold. You will have the satisfaction of booking customers onto fabulous sailings, upselling products but most importantly providing a fantastic service from the start of an enquiry right up until a booking has been made. • Good working knowledge of Sabre or a GDS system (Preferred) * Previous travel sales experience required * Previous experience using a reservations/administration system * Working knowledge of Microsoft applications THE PACKAGE: Training and development is something focused on; you will receive full product training including our services and systems to help you achieve the best in the role. This is a full-time role, Monday to Friday 9:00am - 5:30pm. Weekend working will also be required on a rota basis. Salary is very much dependent on experience/negotiable but there is earnings potential on top of your basic salary. In addition to this they offer plenty of other company benefits: including discounts on travel and remote working! Interested? Please follow the instructions to apply, attaching your CV. For further enquiries, please contact Gemma on (phone number removed) (url removed)

Resident Services Associate – Botanica, Dandara Living At Dandara Living, we are one of the UK's leading designers, developers, and operators of large-scale Build to Rent properties. With a focus on creating vibrant communities and exceptional living experiences, we aim to redefine the rental market with high-quality homes and outstanding service. Dandara Living is looking for a Resident Services Associate to support the Resident Services Manager in the day-to-day operations of our Build to Rent development at Botanica . Botanica is one of Dandara Living's flagship Build-to-Rent developments in Manchester, located just minutes from the city centre and adjacent to Cornbrook Metrolink station. Spread across four blocks ranging from 7 to 19 storeys, it comprises a total of 363 high-spec apartments, duplexes, and townhouses set around beautifully landscaped communal gardens. Designed for community living, Botanica offers residents a fully equipped on-site gym and wellness zone, multiple communal lounges and coworking spaces, outdoor kitchens, BBQ areas, an open-air event venue, underground parking and driveways for townhouses, and secure bike storage. Additional conveniences include 24-hour on-site management, concierge services, parcel collection, superfast broadband, a resident app, and a pet-friendly policy. With regular resident events and thoughtfully curated shared spaces, Botanica fosters a vibrant, inclusive community atmosphere just minutes from the heart of Manchester. If you're looking to step up your career: Dandara Living is the perfect professional home. Working at Botanica, you'll have the opportunity to put your expertise into action in a dynamic and growing community. As part of our game-changing team, you'll help deliver exceptional living experiences in a prime location and make lasting professional connections through collaboration. We focus on creating opportunities and want to help you make the most of yours. Working Pattern (Rolling rota) Hours : 45 per week (including 1 hour unpaid lunches) Shifts: various Shifts : 5 over 7 days What you will do: Provide the highest level of customer service to our residents and guests at Botanica, representing Dandara Living as one of the first points of contact. Assist with Parcelsafe deliveries and collections for our busy residential community. Handle resident and guest enquiries, ensuring timely and effective communication. Manage bookings for resident amenity spaces, including our communal lounges and event areas. Conduct move-in appointments, inventories, and meter readings for new residents. Compile and maintain inventories, perform mid-term inspections, and ensure all homes are well cared for. Log maintenance issues and coordinate with the team to ensure timely resolutions. Issue keys for new move-ins and manage key replacements as needed. Keep communal spaces clean, presentable, and inviting for residents and their guests. Manage vehicle parking records and address any noise complaints, escalating where necessary. Update site-wide communications and the residents' portal with relevant updates. Assist with open days, resident events, and community-building activities. Conduct security walks as required to ensure a safe and secure environment. Collaborate with the wider team to cover additional shifts when needed. Update inventory feedback and ensure any issues are promptly addressed. What you will have: Proficiency in Microsoft Office, including Word, Excel, and Outlook, as well as experience with booking systems or databases. A strong understanding of health and safety requirements on site. A passion for delivering excellent customer service to enhance our residents' experience. ARLA, IRPM, or COSHH qualifications are desirable, but training will be provided. What we will offer you: As part of the Dandara Living team, you'll receive: £28,184 per year 33 days holiday + option to purchase up to 5 extra days Employee Assistance Programme (EAP) Health Hero digital doctor – 24-hour virtual medical support Health Assured Wisdom App My Benefits discount platform – access to hundreds of discounts at UK retailers, gyms, restaurants, and more Cycle-to-work scheme Employer matched pension scheme up to 5% Life assurance x3 (with the option to extend to x4) Competitive parental leave Quarterly recognition awards Important note: No agency applications will be considered for this role. Any CVs received will be considered a free gift. #HP TPBN1_UKTJ

Senior Sous Chef £40,000 + Benefits Manchester Benefits: Company pension schemes Life assurance Refer a friend incentive Access to financial advice services Employee health and wellbeing support Virtual GP services This is a senior kitchen leadership position within a busy, customer-focused venue where food quality, consistency, and service standards are key to success. Working closely with senior kitchen leadership and front of house teams, the Senior Sous Chef plays a vital role in day-to-day operations, team development, and delivering a positive guest experience. This is a hands-on role for someone who enjoys leading from the front while maintaining high standards across every service. Senior Sous Chef Ideal Profile: Experienced in a senior kitchen role with strong leadership responsibility Confident supervising kitchen operations during service Strong knowledge of food safety, hygiene, and health and safety procedures Able to coach, motivate, and develop kitchen team members Organised and methodical with a calm approach under pressure Positive, professional, and passionate about delivering high standards Senior Sous Chef Responsibilities: Oversee kitchen operations to ensure food quality, consistency, and presentation standards are met Prepare and deliver dishes in line with agreed specifications and senior kitchen direction Ensure full compliance with food hygiene and health and safety legislation Support, review, and develop kitchen team performance through coaching and feedback Maintain excellent communication with front of house and management teams Uphold a clean, organised, and well-maintained kitchen environment at all times Services Ltd (GRSL), you are consenting to GRSL providing you with recruitment services as an agency defined under the Employment Agencies Act 1973 and authorising GRSL to work seek on your behalf. You are consenting to your CV being forwarded to clients via electronic mail. You are also giving your consent to your personal data being included on a computerised database and its use in order to secure employment. TPBN1_UKCT

This leading Hotel Groupis looking for an Assistant Financial Controller to support the Financial Controller in all financial aspects of a multi-site / business. To be able to manage costs, update forecasts and produce accounts. Manage a team within an accounting and Hotel and Operational environment in the absence of the Financial Controller. Manage stock, guest ledgers, AR ledgers, balance sheets, purchase ledgers, and complete reports to deadlines in accordance with Financial Controllers requirements. What they offer you! 28 Days holiday increasing to 36 days with length of service Discounted meals on duty & full uniform provided Top class employee assistance programme along with a calendar of health and wellbeing activities. Access to worldwide Employee Rate and Friends & Family discount schemes Internal Rewards programme where you can get recognised with Love 2 Shop vouchers for demonstrating great work Training & Development and the opportunity to work with a fast paced, customer-focused company Referral Scheme Main Duties and Responsibilities Check Daily Audit Pack Payroll Processing and Payroll Forecasting, Revenue Forecast, Overheads Forecast, Overheads control, , Stock Controls Guest Ledger, AR Ledger, Deposit Ledger, Balance Sheet, Workpapers Month End, Purchase Ledger Budgets Assist in achieving non-financial targets Team management Payroll control Perform other duties as required. The above statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. Schedule: 8-hour shift. (8.30am – 5pm or 9am to 5.30pm) 30-minute lunch. Monday to Friday Experience: Hotel Finance: 1 year (preferred) Please submit your CV for immediate consideration. (phone number removed) As a recruitment specialist with over 26 years of local experience, I work closely with each Client and Candidate to understand each of their personal requirements. Should this position not fit your criteria as a Candidate, but you are seeking a new opportunity, please do not hesitate to get in touch for a thorough and confidential discussion on future roles and opportunities your new employer. Kellan Group (including all of our brands, Berkeley Scott and Xpress Recruitment) are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our websites

General Manager New Wine Bar & Private Cellar Concept Greater Manchester Salary: £37,000 per annum + Profit Share Were working with the owners behind an exciting new hospitality concept launching within a landmark mill redevelopment in Greater Manchester. This venue will blend a wine-led bar, private member cellar storage and curated retail offering, creating a destination for wine lovers, collectors and the local community. Think modern European wine bar energy great bottles, knowledgeable service, relaxed atmosphere and simple, high-quality plates designed to complement the wine. Were now looking for a General Manager to lead the opening and shape the venue from day one. The Role This is a hands-on leadership role for someone who loves hospitality, wine and creating memorable guest experiences. Youll take full responsibility for the venue leading the team, managing the wine programme, running events and building a space that guests and members return to time and time again. Youll be visible on the floor, hosting guests, talking wine and setting the tone for the venue. What You'll Be Doing Leading the day-to-day operation of the wine bar and cellar experience Recruiting, training and developing a passionate team Overseeing the wine list, retail offer and supplier relationships Delivering a brilliant experience for guests and private cellar members Hosting tastings, wine events and member evenings Managing commercial performance including P&L, labour and stock Were Looking For An experienced General Manager or senior hospitality leader Someone with strong wine knowledge and genuine enthusiasm for wine A confident host who enjoys being on the floor with guests A leader who can build a great team culture and run a tight operation Experience within wine bars, premium bars or wine-led venues would be a big advantage. The Opportunity Lead an exciting new wine concept from launch Competitive salary Profit share in the business The chance to build one of the regions most interesting wine venues If you love wine, great hospitality and the idea of building something special from the ground up, wed love to hear from you. Hesketh James is committed to diversity and inclusion. We welcome all applicants regardless of identity, personal characteristics, or background. For other opportunities please see our website. TPBN1_UKCT

Sous Chef £34,000 + Benefits Manchester Benefits: 50% off food and beverages in all venues Refer a friend incentive Financial advice services Employee health and wellbeing services Employee assistance program This is an exciting opportunity for a passionate Junior Sous Chef to join a renowned high-end restaurant known for refined cooking, a high energy open kitchen, and a commitment to delivering memorable guest experiences. You will be part of a talented brigade working with premium produce, modern techniques, and a menu that changes with the seasons. This role is ideal for a driven chef who wants to grow, take on more responsibility, and develop within a well-structured and ambitious kitchen. Sous Chef Ideal Profile: Confident cooking to a consistently high standard within a busy fresh food kitchen Passionate about refined dishes, premium ingredients, and modern presentation Able to support senior chefs with training and motivating the team Brings creativity while maintaining strong discipline and organisation Comfortable taking responsibility during service and ensuring smooth kitchen operation Positive, proactive, and eager to continue progressing their culinary career Sous Chef Responsibilities: Supporting the senior team in running day to day kitchen operations Leading sections confidently during busy services Preparing, cooking, and presenting dishes to a high standard Assisting with menu development and contributing creative ideas Ensuring food safety, hygiene, and kitchen standards are always maintained Helping train and guide junior members of the brigade Services Ltd (GRSL), you are consenting to GRSL providing you with recruitment services as an agency defined under the Employment Agencies Act 1973 and authorising GRSL to work seek on your behalf. You are consenting to your CV being forwarded to clients via electronic mail. You are also giving your consent to your personal data being included on a computerised database and its use in order to secure employment. TPBN1_UKCT

Grow with us... Life is precious including the experiences we have with food and the people we share those experiences with. The Food & Beverage teams at Starwood Hotels understand (and value) that thoughtful ingredients and extraordinary people are both required to execute an exquisite experience for our guests. Were currently in search of an Assistant Restaurant Manager for our restaurant run by the incredible Mary-Ellen McTague who shares these values and will champion them at Treehouse Hotels Manchester. If you strive to be a leader second-to-none, know how to motivate a team, elevate standards, and cultivate an environment for learning as we all continue to grow. Were looking for a people magnet, a genius at anticipating obstacles and finding quick solutions. Most important, someone whos not afraid to get in the trenches with their team to achieve the ultimate outcome. Sound like you? Wed love to connect. (Inside Tip: This role was made with room to grow for a service-minded rockstar.) About You Passionate about food & beverage and a minimum of 2 years of similar work experience. Advanced knowledge of restaurant operations, a strong leader and a proven track record in guest and team member engagement and financial performance. Excels at communication, both verbal and written. Is flexible and willing to meet the demands of a 24-hour operation. About us Within Treehouse Manchester, every detail is imagined through the carefree, optimistic lens of childhood and balanced with a distinctly modern sensibility. With attentive service, locally inspired fun amenities, thoughtful programming, and reimagined culinary delights curated by celebrated local chefs Sam Grainger and Mary-Ellen McTague. There will be two restaurants, as well as a panoramic rooftop bar and a secret hideaway to explore. We are about playfulness and freedom. Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfilment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as: Designed by Nature work environment Inclusive & equitable work environment for all Team Member recognition programs Pay it Forward: a day annually to volunteer & plus hotel organised volunteer opportunities throughout the year Earth day giving back activities. Cycle Schemes Life Harmony: a refreshed look at agility working. Health & Wellness programs throughout the year Discounts across our properties and venues worldwide for all team members Paid Breaks for leaders. Enhance holidays- Up to 33 days for all Optional private medical schemes with optical and dental Paid sickness absence for all Increased pension scheme offering Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)! Cycle Schemes Wagestream financial planning services Recommend and friend schemes. Free food on shift in the best team heart-of-house spaces in Manchester. It's 1 World Creating a culture of inclusivity is our responsibility as human beingsto each other, and to the 1 beautiful world we share. We stand together in our pledge to grow diverse and equitable representation for everyone in our growing community of team members, guests, and partners. Starwood Hotels is an Equal Opportunity Employer. TPBN1_UKCT

Salary - £29000.00 We are currently recruiting for an Assistant Manager Front of House to join our Truly Talented team. Reporting directly to the Front Office Manager, this is an exciting role for a talented individual looking for career growth and a new challenge in a fast-paced, busy, hardworking team environment. What we offer £29000.00 per annum Permanent, full-time contract (40hrs per week) Your role As an Assistant Manager Front of House , you assist with the day-to-day running of the reception and supervise the department in the absence of the manager. You will provide courteous and efficient service to all guests and maintain the levels of service to the highest standards at all times. You will be responsible for greeting guests in a warm, friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face-to-face or over the telephone. You'll work in a busy and hardworking team environment, where you'll continually learn and develop. Responsibilities of an Assistant Manager Front of House will include but are not limited to: To be totally guest focused by consistently delivering excellent customer service with an informed, friendly and effective approach; To be confident in assisting in the smooth running of the department, assisting with rotas, appraisals and training of colleagues; To take pride and ownership of the smooth running and efficient organisation of the Reception in line with established procedures and standards; To establish a good relationship with colleagues showing teamwork and flexibility to assist in solving problems and answering queries; To establish a courteous, helpful, and friendly attitude toward all guests at all times and to be confident in using guest names at every available opportunity; To record all relevant comments of appreciation, suggestions and maintenance points in order to initiate follow-up using your integrity; To ensure correct hand-over procedure of the day's business with regard to cover and cashiering; To be aware of complaints/problems and bring them to the attention of the Front Office and Duty Manager and to offer assistance using your integrity; To promote the company values and behaviours at all times. The ideal person for this role will be enthusiastic about change, focused on details and trusting. The core skills and experience required to succeed Truly passionate about the Hospitality Industry; Previous experience as a receptionist or reception supervisor is required; Ability to understand our guests' needs to create exceptional service experiences, that result in lasting memories; Outstanding customer service skills with the ability to anticipate guests' needs; A strong leader capable of motivating and influencing others to work to defined procedures and standards; Excellent personal presentation; Ability to function independently with a minimum of supervision; Excellent communication skills, the ability to communicate verbally and in writing; To be an enthusiastic team player with a flexible approach. You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment. Having these core skills will put you one step further to joining Axiom Hospitality and Manchester Marriott Hotel Piccadilly. Benefits Worldwide employee discounts at Marriott Hotels; Hotel discounts across all Axiom Hospitality hotels - colleague rates and up to 50% discount on F&B; 28 days holiday, including bank holidays, increasing yearly to 33 days; Discounts across retail, restaurants, events and more through our benefits & rewards portal; Access to our Employee Assistance Line to support your Mental Health and Wellbeing; Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay; Yearly complimentary Axiom Xcape stayover after one year of service; A growing team with great training, progression, and promotion opportunities; Rewards for referring a friend: referral bonus for recommending a new team member starts at 250 per successful hire; Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more! Opportunities for all At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels' impact on the environment through internationally recognised eco-label certification. Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA. TPBN1_UKCT

The Guest Services Officer must possess outstanding hospitality, focused customer service, strong communication, organizational skills and effective decision-making abilities. Proven customer service skills to interact appropriately with guests in a considerate, Professional and positive manner by s

A welcoming hotel group in York is seeking a part-time Guest Service Assistant to enhance guest experiences through excellent service. Responsibilities include managing reception duties, supporting the bar and restaurant setup, and addressing guest inquiries. Candidates should possess strong custome

A leading gaming and entertainment company in Greater London is seeking a flexible F&B Attendant to enhance guest experiences. The role requires excellent customer interaction, timely food and drink service, and proactive teamwork during busy hours.

In this role, you will be the face of the brand, responsible for enhancing the guest experience from greeting to checkout. Ideal candidates should have a passion for service, strong communication skills, and the ability to thrive in fast-paced environments. A growing hospitality firm in the UK is se

Effectively address and resolve guest problems to increase guest satisfaction. Part- Time Guest Service Agent,. Keywords: Hotel, Hospitality, customer service, receptionist, administrative, Front Desk.

Candidates must have prior experience in guest services and a proactive approach. A leading tourism and transportation company seeks Boat Crew in York to provide exceptional guest service and ensure passenger safety. Responsibilities include offering food and ticketing services, participating in saf

A prestigious hotel in Greater London is seeking a reliable Room Attendant to maintain high standards of cleanliness and provide excellent customer service. Responsibilities include cleaning guest rooms, replenishing amenities, and ensuring all tasks are completed efficiently.

A retail leadership company in Greater London is seeking a Sales & Service Manager to lead the Sales & Service team in delivering an exceptional guest experience in-store.