IT Support Manager
hace 20 días
Manchester
IT Support Manager – Manchester Our client is undergoing a major digital transformation and is looking for an experienced IT Support Manager to lead and modernise their internal IT function. This is not a traditional “maintenance” role — it is an opportunity to take ownership of a complex IT environment, improve operational performance, and help shape a modern, cloud-first infrastructure. Working closely with senior leadership, you will lead the IT support function, improve service delivery, strengthen security and infrastructure, and drive operational excellence across a distributed business environment. This role is ideal for someone who thrives in fast-paced environments, enjoys building high-performing IT operations, and can balance strategic leadership with hands-on technical expertise. Key Responsibilities IT Operations & Infrastructure • Lead the company’s internal IT support and infrastructure operations, • Manage networking, cloud-hosted services, and enterprise systems, • Oversee the transition toward a modern Microsoft 365 and cloud-based environment, • Maintain and improve security, backup, and disaster recovery systems, • Manage enterprise networking environments including firewalls, VPNs, LANs/VLANs, DNS, and DHCP Service Delivery & Operational Improvement, • Introduce and manage structured SLAs, KPIs, and incident management procedures, • Shift the IT function from reactive support to proactive service delivery, • Oversee the IT Helpdesk function and ensure high levels of user support across multiple locations and remote teams, • Create and maintain systems architecture and technical documentation, • Manage vendors and ensure accountability across third-party suppliers Leadership & Transformation, • Lead, coach, and develop the IT team, • Support major infrastructure, cloud migration, and hardware transformation projects, • Assess emerging technologies and conduct cost-benefit analysis for future investment, • Manage IT budgets and contribute to long-term technology strategy Skills & Experience, • Proven experience in a senior IT leadership or IT Support Manager role, • Strong background in infrastructure, networking, and cloud-based IT environments, • Experience managing Microsoft 365, Entra ID, SharePoint, Teams, and virtualised server environments, • Strong understanding of Cisco, Palo Alto, VPNs, firewalls, DNS, DHCP, and enterprise networking, • Experience with AWS or other cloud infrastructure platforms, • Familiarity with Apple environments, macOS/iOS device management, and Jamf is advantageous, • Experience with Google Workspace, Okta, Zoom, Atlassian products, and cloud collaboration tools, • Strong service delivery mindset with experience implementing SLAs and operational KPIs, • Excellent troubleshooting, leadership, and stakeholder management skills Why Join? This is an opportunity to play a key role in a business-wide technology transformation with strong backing from senior leadership. You will have the autonomy to improve systems, modernise operations, and create a high-performing IT environment that supports long-term business growth. Benefits • Early finish every Friday, • Flexible working arrangements, • Company pension scheme, • Life assurance, • Private Medical Insurance Interested? Please Click Apply Now! IT Support Manager – Manchester