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Want a role that could help change someone’s life? Then this could be the opportunity for you! We are looking for kind and compassionate individuals who are keen to make positive changes in people’s lives as we face the harsh realities of the cost of living crisis and the hardships that come from this. If this sounds like you.. then keep reading: The important stuff! : Customer Service Specialist • Start Date: 14/09/2026, • Salary: 24,784.5, • Site: Manchester City Centre - this is an onsite role only, no work at home option available, • Shifts: Full time: 37.5 hours per week (shifts will be set between Monday – Friday 8:00am to 18:15 ( 8-4 / 9-5 / 10-6 ), • Training Duration: 10 days (Monday- Friday 9am- 5:30pm) Who are we at Teleperformance and what do we do? We are a global outsourcing customer management company with over 300,000 colleagues around the world in over 80 countries. Here in the UK, we have 19 sites, and over 7000 staff. We have a reputation for our hard work, impressive results, and an incredible work environment, what’s not to love? We interact with customers on behalf of our clients, helping to solve their queries. We make it our mission to look after customers in the way they need. We offer a multi-channel approach, meaning we support in various ways, such as telephone, email, and web chat, through to white mail and social media interactions. We invest in our teams and provide some fantastic opportunities for progression. If you want to develop yourself and expand your career, our award-winning training programmes and exceptional training teams are on hand to help to make this happen. Job Overview You will have the opportunity in our brand-new offices in Manchester City Centre where you to work with like-minded people on one of our government campaigns that really do make a difference to others. As a member of our expanding team here at Teleperformance, you will have the opportunity to take on a variety of responsibilities within your role; such as: • Taking calls via the inbound telephone channel helping customers who are inquiring about employment status in line with government guidelines and support, general claims, payments, change of details/circumstances, new Universal Credit claims and appointment-related queries., • You will be able to make a difference to people’s lives by informing customers of benefit payments to help with living costs, which may be available to those on a low income, or who are out of work or cannot work. Still interested…Great News!! Well here is what a typical day In the office will look like.. • You will start your day signing into your systems, making sure you are ready for the day ahead..., • Working in a fast-paced targeted environment you will strive to achieve, always looking to maximise opportunities, on your “A” game at all times., • Lunch breaks- so you can have a good natter with your colleagues or go and stretch your legs with a walk round Piccadilly Gardens or even better some well-deserved retail therapy in Manchester Arndale!, • You will have plenty of assistance, so if there is anything you are struggling with- you will always have a friendly supportive team of people around you who will be more than happy to help. The start of your journey with Teleperformance You get 10 days of classroom-based training (paid of course) where you will get all the information you could possibly need to be a Customer Service Superstar. This will give you a great insight into how your skills will help callers and where you will be able to envisage yourself making someone’s day that little bit better. What’s in it for you- PERKS PERKS PERKS! • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey The other important stuff: The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS). If your application is successful, you will ask you to provide documents/evidence to allow us to perform the below checks: • Identity check, • Nationality and Immigration Status (including the entitlement to undertake the work we are offering), • Basic Criminal Records Check, • Employment/Academic History Check - for a period three years leading up to your application., • We will require documented evidence of your three-year history. employer/education references, payslips/P45, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc. If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us. Please note that if you are selected for the role, we will require all documents/evidence before we can confirm your start date with us. All screening and evidence must be completed satisfactorily before commencement of employment. We strongly recommend you start to compile this information so you have it ready to supply when needed

Client Services Contact Centre Representative – Manchester \n \n Atrium EMEA are looking for several Client Services Contact Centre Representatives to support a client in Manchester. You will be working in a call centre/contact centre environment, providing excellent client services, whilst processing a high volume of calls. Onsite role 4 days a week and 1 day remote. 12mths FTC/ PAYE. \n Essential: \n\n • Previous experience in providing excellent customer and client services\n, • Able to process a high volume of calls each day\n, • Accurate data entry into databases and call logging software\n, • Liaise with internal teams to resolve queries\n, • Financial services/Insurance sector experience\n, • Previous experience working in a busy environment, with tight deadlines\n, • Good attention to detail and data precision\n, • Any knowledge across financial reports, trade data, wealth, securities, trade processing and reconciliation/reconciling data – helpful\n, • A willingness to build skills across various levels of experience within the operations function.\n, • An openness to career advancement through continuous learning and team rotation opportunities.\n\n Click Apply now/contact Lianne to be considered for the Client Services Contact Centre Representative – Manchester role

Account Manager£28,000 - £30,000 + uncapped commission (£25k OTE) | Stretford, Manchester | Full-time, Office-based \n Are you a driven Account Manager with a track record of juggling a high-volume client base and hitting target? This could be your next move. \n Our client, an established managed services provider in cyber security, communications and connectivity, is looking for an Account Manager to join their Manchester team. You'll take on a portfolio of 300-500 accounts, reigniting relationships with clients who've lost touch with the business and turning them into long-term partnerships. \n What you'll be doing: \n\n • Re-engaging dormant or unmanaged accounts and rebuilding trust\n, • Spotting and closing upsell/cross-sell opportunities across a broad product range\n, • Guiding clients through the move from legacy systems to connectivity, VoIP, cloud and security solutions\n, • Keeping the CRM accurate and your pipeline forecastable\n, • Presenting proposals, negotiating, and closing deals\n\n What we're looking for: B2B sales experience managing a high volume of accounts, comfort with high-volume outbound calling, strong CRM and forecasting skills with a proven track record of hitting target, and the right habits for managing a busy portfolio. Tech or telecoms background is a nice-to-have, not essential. \n Interested? Apply now to find out more. \n This vacancy is being advertised by a recruitment agency. By applying, you consent to your data being processed in line with GDPR for the purposes of recruitment. Your information will be handled securely and will not be shared without your permission.

Account Manager \n Manchester \n £40,000 - £45,000 + Bonuses + Commission (OTE £57,000+) + Remote Working + Technical Training + Private Healthcare + Holidays + Career Progression + Industry-Leading Pension + Company Car Immediate Start \n Join an industry-leading laboratory equipment business as an Account Manager and develop your career with a company renowned for innovation, technical excellence, and inves... \n \n \n \n ZIPC1_UKTJ

Regional Sales Manager - Foodservice Midlands & North England £45,000 - £55,000 per annum + Car/Allowance & Bonus \n Are you a driven Regional Sales Manager with experience selling into the foodservice sector? Do you enjoy developing new business whilst nurturing key customer relationships? \n An exciting opportunity has arisen to join a market-leading distribution business supplying into the foodservice sector. With over two decades of sustained growth, the business has established itself as a trusted partner to thousands of foodservice operators across the UK. \n The Role \n This is a commercially focused role with an 80/20 split between business development and account management, making it ideal for someone who enjoys identifying and securing new opportunities whilst maintaining strong relationships with an established customer base. \n You'll be responsible for driving profitable growth across your territory by introducing new products, winning new customers and maximising opportunities within existing accounts. \n While you'll inherit a well-established portfolio, the emphasis is on expanding market share and developing new customer relationships across a high-potential territory. \n About You \n We're looking for an ambitious and commercially minded sales professional who thrives in a field-based role and enjoys building long-term customer partnerships. \n You'll ideally have: \n\n • A proven sales background within foodservice, hospitality or catering supplies\n, • Experience within food packaging, catering disposables or foodservice distribution\n, • Strong knowledge of the Midlands and Northern England marketplace\n, • A successful track record of winning new business while managing existing accounts\n, • Excellent relationship-building and negotiation skills\n, • Strong commercial awareness and a results-driven approach\n, • The ability to manage a large geographical territory effectively and independently\n\n If you're looking for your next challenge with a market-leading supplier to the foodservice industry, we'd love to hear from you. \n About Cast UK \n Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK and a complete list of all of our current vacancies, please visit .

Account Manager \n £35,000 Basic + Uncapped Commission (OTE £60,000+) \n Fully Remote | UK Travel | Monday-Friday | 37.5 Hours \n Are you an Account Manager who enjoys growing relationships rather than constantly chasing new business? \n We're working with an established UK software provider that has been delivering business-critical SaaS solutions for over 25 years. Following significant investment and continued growth, they're looking to appoint an Account Manager to manage and develop an existing portfolio of customers across the UK. \n This isn't a cold-calling role. \n You'll inherit an established client base and focus on building relationships, retaining customers and identifying opportunities to increase revenue through additional products and services. \n The Opportunity for an Account Manager \n This is a genuine opportunity to join a growing software business where you'll have ownership of your own portfolio and the autonomy to manage it as if it were your own business. \n You'll work closely with clients across HR, Operations, Payroll, Finance and IT, becoming a trusted advisor whilst working alongside internal marketing, customer success and product teams to maximise growth. \n The business has an excellent culture, encourages personal development and offers clear opportunities for progression as it continues to expand. \n The Role of Account Manager \n\n • Manage and develop an existing portfolio of B2B customers across the UK.\n, • Build long-term relationships with key stakeholders.\n, • Identify opportunities to upsell and cross-sell additional software solutions.\n, • Conduct regular account reviews and commercial meetings via Teams and face-to-face.\n, • Prepare proposals, negotiate commercial agreements and close additional business.\n, • Work closely with internal teams to ensure outstanding customer experience.\n, • Maintain accurate CRM records and pipeline forecasts.\n, • Manage your own diary with the flexibility of a fully remote role.\n\n What We're Looking For In An Account Manager \n We're open to speaking with candidates from a variety of backgrounds, including SaaS, technology, HR software, payroll, telecoms or any consultative account management environment. \n Ideally you'll have: \n\n • Around 1-3 years' experience within Account Management, Customer Success or B2B Sales.\n, • A track record of growing customer accounts through relationship management.\n, • Excellent communication and stakeholder management skills.\n, • Commercial awareness and a consultative sales style.\n, • Experience using CRM systems.\n, • A full UK driving licence and willingness to travel to customer sites when required.\n\n Previous software or SaaS experience would be advantageous but isn't essential. \n Salary & Benefits \n\n • £35,000 basic salary\n, • Uncapped commission (OTE £60,000+)\n, • Fully remote working\n, • Flexible working hours (37.5 hours per week)\n, • 23 days holiday, increasing with service\n, • Holiday purchase scheme\n, • Company pension\n, • Life assurance\n, • Employee Assistance Programme\n, • Health & wellbeing benefits\n, • Cycle to Work Scheme\n, • Paid volunteering day\n, • Ongoing training and career development\n\n If you're looking for a role where you can genuinely build relationships, take ownership of your accounts and work for a growing technology business with an excellent reputation, we'd love to hear from you. \n

Job Title: Customer Support Specialist \n Salary: £28,000 \n Location: Denton \n Type: Full-time, Permanent, Office-Based \n Hours: Mon-Fri, 08:30 - 17:00 \n \n About the Company \n This is an exciting opportunity to join a well-established and respected leader in the UK kitchen and bedroom industry. With over three decades of experience, they are known for their commitment to quality, innovation, and exceptional customer service. Their collaborative culture and focus on employee development make them a fantastic place to build a long-term career. \n \n The Role \n As a Customer Support Specialist, you will play a key role in delivering outstanding service within a fast-paced environment. You’ll be responsible for processing customer orders, resolving queries, and supporting key account activities to ensure a seamless experience for trade customers. This position requires strong communication skills, attention to detail, and the ability to manage multiple priorities effectively. \n \n Key Responsibilities \n Process customer orders accurately and efficiently \n Handle incoming and outgoing calls to support customer needs \n Manage backorders and delays, keeping customers informed \n Respond to queries via the CRM system and maintain accurate case updates \n Assist the wider team with complex investigations and escalations \n Handle customer complaints and aftersales issues promptly \n Process payments and replacement orders where required \n Liaise with internal teams to resolve service issues \n Make cost-effective decisions for customer resolutions under guidance \n Support upselling and quote follow-ups \n Inspect returned goods for credit when necessary \n Work towards achieving KPIs and departmental objectives \n \n What We’re Looking For \n Passion for delivering excellent customer service \n Strong problem-solving skills and ability to resolve conflicts \n Excellent communication skills, both verbal and written \n Ability to multitask and prioritise in a busy environment \n Proficiency in Microsoft Office (Excel and Word) \n A proactive attitude and willingness to learn \n Previous experience in a similar customer-facing role \n Experience in customer service or administration \n GCSE level education or above \n Strong organisational and time management skills \n \n Benefits \n Competitive salary and performance incentives \n 24 days holiday plus bank holidays and Christmas closedown \n Opportunities for professional growth and development \n Supportive and collaborative team environment \n Modern, spacious workplace with wellness initiatives \n Staff discounts, saving schemes, and engaging social events

\n • Salary: £18. 16 per hour\n, • Monday - Friday\n, • Location: Manchester\n, • Job Type: Full-time\n\n Join our dedicated team in the Leaving Care, Children’s & Education Services in Manchester, where you will play a crucial role in supporting young people transitioning to adulthood. This role is ideal for someone passionate about making a significant impact in the lives of vulnerable residents, ensuring they are prepared and supported to live independently. Day-to-day of the role:\n\n • Manage a caseload and maintain accurate case records, undertaking statutory recordings.\n, • Contribute to Pathway Plan Assessment and provide ongoing assessment to inform Pathway Planning.\n, • Undertake assessments for young people resuming education/training or presenting with other support needs post 21 years.\n, • Promote welfare and ensure the views and wishes of young people are considered in assessments, Pathway Plans, and reviews.\n, • Provide advice, practical assistance, and support to young people to enable successful transitions.\n, • Coordinate the provision of services and ensure young people make use of such services.\n, • Identify and supervise the delivery of support packages for young people living in the community.\n, • Ensure young people receive appropriate financial support and help them develop financial management skills.\n, • Advise and support young people in gaining access to appropriate accommodation.\n, • Work in partnership with a range of agencies to ensure an integrated, holistic response to meet the needs of young people.\nRequired Skills & Qualifications:\n\n, • Strong interpersonal skills with the ability to understand and communicate effectively with others.\n, • Analytical skills to engage with stakeholders and identify information needs.\n, • Excellent communication skills, both written and verbal.\n, • Proficient in planning and organising multiple tasks effectively.\n, • Problem-solving and decision-making abilities.\n, • Competent administrative and IT skills to maintain effective systems.\n, • Understanding of relevant legislation and statutory guidance including the Children Act 1989, Children (Leaving Care) Act 2000, and related regulations.\n, • Willingness to undergo a DBS check.\n, • Full driving license and access to a vehicle daily.\n, • Flexible to work between 08:00 - 20:00, Monday to Friday.\n\n To apply for the Personal Advisor position, click Apply now and simply submit your CV

Personal Advisor\n\n • £18.16 per hour\n, • Location: Manchester\n, • Job Type: Full-time\n\n Join the Leaving Care, Children’s & Education Services at Manchester City Council as a Personal Advisor. This role is crucial in supporting young people aged 16-25 who have been or are looked after by the council, assisting them in their transition to adulthood and independent living. Day-to-day of the role:\n\n • Manage a caseload of young people, maintaining accurate case records and undertaking statutory recordings.\n, • Contribute to and provide ongoing assessment for Pathway Plan Assessments, promoting full engagement of young people.\n, • Undertake assessments for young people resuming or wishing to resume education/training or those presenting with other support needs post 21 years.\n, • Work closely with young people to promote their welfare and ensure their views and wishes are considered in assessments, Pathway Plans, and reviews.\n, • Provide flexible advice, practical assistance, and support to enable successful transitions for young people.\n, • Coordinate the provision of services and ensure young people make use of such services.\n, • Identify and supervise the delivery of support packages for young people living in the community, in accordance with their pathway plan.\n, • Ensure young people receive appropriate financial support and assist them in developing financial management skills.\n, • Support young people in gaining access to appropriate accommodation.\n, • Work in partnership with a range of agencies to ensure an integrated, holistic response to meet the needs of young people.\nRequired Skills & Qualifications:\n\n, • Strong interpersonal, analytical, and communication skills.\n, • Proficiency in planning, organising, problem-solving, and decision-making.\n, • Effective administrative skills and the ability to maintain administration systems in a changing environment.\n, • IT proficiency in multiple applications and systems.\n, • Understanding of relevant legislation and statutory guidance including the Children Act 1989, Children (Leaving Care) Act 2000, and related regulations.\n, • Full driving license and access to a vehicle on a daily basis.\n, • Willingness to consent to and apply for a DBS check.\n, • Required to work flexible hours between 08:00 - 20:00, Monday to Friday.\n\n To apply for the Personal Advisor position, please submit your CV detailing your relevant experience and why you are interested in supporting young people in their transition to adulthood.

Customer Service Officer \n\n • Job Type: Temporary Part-time, Hybrid\n, • Location: Manchester, M15 5GX\n, • Duration: Till 31/03/2027\n, • Pay: £151.93 per hour PAYE\n, • Working Hours: Saturday 10:00am - 8:00pm and Sunday 12.30pm - 8.00pm each week\n\n Manchester City Council are seeking an Emergency Response Coordinator to serve as the first point of contact for statutory emergency services and handle various emergency situations. This role is crucial in managing responses to major incidents, extreme weather events, and other emergencies within the city. The successful candidate will be passionate about delivering exceptional customer service and must be prepared to work in a dynamic, fast-paced environment. \n Day-to-day of the role: \n\n • Act as the first point of contact for statutory emergency services including police, ambulance services, hospitals, and other stakeholders.\n, • Handle calls for the Emergency Control Team (ECT), dealing with major city incidents such as civil contingencies, fires, and road traffic incidents.\n, • Manage Housing Emergency Repairs (HERO) contacts, ensuring timely and effective response to housing repair emergencies.\n, • Provide initial response and coordination for social care emergencies, including child protection issues, homelessness, mental health assessments, and safeguarding.\n, • Work closely with team leaders and undergo comprehensive training in all aspects of social care, transitioning to Out of Hours shifts based on skill competency and team leader assessment.\n, • Maintain high standards of customer service, ensuring a positive experience for all residents, stakeholders, and partners.\n\n Required Skills & Qualifications: \n\n • Ability to handle both written and telephone communications effectively.\n, • Must have a suitable, private environment for working from home.\n, • Strong interpersonal skills and the ability to work effectively in a team.\n, • Resilience and flexibility to manage emergency situations effectively.\n, • Passion for delivering excellent customer service.\n, • Training will be provided, so willingness to learn and adapt is crucial.\n\n If you are interested in this role, please apply using your latest CV! and a Reed Consultant will be in touch! \n

What's in it for you \n The additional Benefits of being part of the BEST team! \n\n • 10% Tesco discount, which increases to 15% for 4 days every 4 weeks (all discounts apply to home delivery)\n, • 20% discount on F&F Clothing\n, • 10% discount at Tesco Café\n, • 10% Booker discount\n, • Pizza Hut Restaurants: 25% discount after 3pm, excludes buffet and deals\n, • 25% discount at selected Burger King restaurants\n, • Contributory Pension.\n, • 1 year life assurance for all colleagues; or 3 years if you join the pension scheme\n, • Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family & the opportunity to join a healthcare cash plan.\n, • An exclusive deals and discounts website saving you money on everyday purchases including cinema vouchers & a cycle to work scheme\n, • A great holiday package – 29 days pro rata\n\n You will be responsible for \n Role and Responsibilities: \n\n • Ensuring that calls are dealt with quickly, efficiently and to the satisfaction of the client whenever possible.\n, • Contacting customers and dealing with customers in a polite and professional manner.\n, • Informing customers of potential problems with their deliveries (late deliveries) and informing customers of any difference in delivery time changes.\n, • To escalate any information/issues to the team leader for further investigation.\n, • Input information onto the customer service database, creating and closing calls daily\n, • Carry out any associated paperwork for all tasks completed within customer services. \n, • Undertake any other duties that may from time to time prove necessary\n\n Working Hours: \n You will work 5 days out of 7 on a rota basis so your days will vary from week to week. \n Hours are between: \n 6am - 8pm Monday to Thursday, 6am - 6pm Fridays and Saturdays and you will work 8am - 4.30pm on a Sunday shift. This will include working some public holidays. \n We look forward to you joining the BEST team! \n About The Company \n Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK. \n Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome. \n We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you. \n We’re proud that Booker is a Disability Confident Committed employer and we’re committed to providing a fully inclusive and accessible recruitment process. \n Please note \n We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles. \n On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview. \n Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco

Night Porter - Ashton-under-Lyne.Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun.Forget stuffy hotels built around formality, pomp and ceremony.We create lively, modern spaces for our guests to work, eat, relax, play and exercise.With hotels

Do you have experience leading a sales team within the service industry? Do you enjoy working with a team to implement a positive and inclusive work environment? If you're experienced in leading a team to success then we want to speak with you about this sales and customer service manager role we have! We're working with a brand who are recognised across the globe. They are the largest global migration, removals and storage business in the world! Benefits for Sales and Customer Service Manager Employee Assistance Programme - EAP (supports our employees’ wellbeing on many issues both in and out of work) Excellent bonus potential Health & Fitness Discount Vouchers Cycle to Work Scheme Free Staff Parking 25 days holiday Birthday Voucher Christmas Voucher Dress Down Fridays Staff Rewards Voucher Scheme based on performance Staff Referral Scheme Paid time off for volunteering Eye care vouchers Free Flu Vaccination Pension contributions after 3 months service Duties for Sales and Customer Service Manager Lead, motivate, and develop the sales and customer service teams to achieve individual and company targets. Drive sales performance through effective pipeline management, coaching, and customer engagement strategies. Ensure exceptional customer service standards are maintained across all customer touchpoints. Monitor and improve customer satisfaction metrics, response times, and service quality. Handle escalated customer queries and complaints professionally and efficiently. Analyse sales and service data to identify trends, opportunities, and areas for improvement. Collaborate with operational teams to ensure smooth service delivery and customer satisfaction. Implement processes to improve efficiency, productivity, and customer experience. Support recruitment, onboarding, and ongoing training of team members. Prepare regular performance reports. This Sales and Customer Service Manager role is a full time, permanent role due to start asap

CPCS / NPORS Telehandler.CPCS / NPORS Telehandler needed to join a project in Oldham area for a few weeks.Duties:Helping around the site when not operating the machine.machine drivingPay rate is £23 / ph. paid weeklyCIS / UTR pay45-50 hours / week.You must have at least 4 years of experience.If you are interested, please apply here or contact me directly via email at or drop me a text message stating your full name, post code and the job you apply for at T: 07435910643Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.TPBN1_UKTJ

This is an exciting opportunity for a Complaints Manager to oversee and enhance the complaints-handling process in a customer-focused environment. The role requires a strong understanding of financial services or regulated industries and a commitment to delivering excellent service to customers. Client Details The employer is a well-established organisation within the financial services industry. They pride themselves on providing exceptional customer service and fostering a professional and inclusive workplace in Manchester. Description Manage the end-to-end complaints process, ensuring timely and effective resolution. Maintain compliance with relevant financial services regulations and standards. Analyse complaint trends to identify areas for improvement and implement solutions. Collaborate with internal teams to ensure consistent responses and outcomes. Prepare detailed reports on complaints performance for senior management. Provide training and guidance to staff on complaints-handling procedures. Act as the main point of contact for escalated complaints and complex cases. Ensure a customer-centric approach is maintained throughout the complaints process.Profile A successful Complaints Manager should have: Experience in complaints management within the financial services industry. A thorough understanding of relevant regulations and compliance requirements. Strong analytical skills to identify trends and propose improvements. Excellent communication skills, both written and verbal. The ability to manage and resolve complex complaints effectively. A proactive approach to problem-solving and process enhancement.Job Offer A competitive salary paying £40,000. A permanent position based in Manchester. Opportunities for professional growth within the financial services industry. A supportive and inclusive company culture. Comprehensive training to support your success in the role.If you are passionate about delivering exceptional customer service and have the expertise to excel as a Complaints Manager, we encourage you to apply today

ALF Recruit is delighted to be partnering exclusively with a well-established, independent accountancy practice near Bury to recruit an Accounts Team Manager into a key leadership role within the firm. \n This is a great opportunity for an experienced practice professional who's ready to lead. You'll take ownership of a portfolio and a team, playing a central role in the day-to-day running of the acco... \n \n ZIPC1_UKTJ

Customer Services Representative Manchester Salary: £28,000 + Benefits I'm currently recruiting for a Customer Services Representative to join a premium office environment in the heart of Manchester. This is an excellent opportunity for someone with a background in customer service, hospitality, reception or office administration who enjoys working with people and delivering a first-class customer experience. If you're looking for a varied role where no two days are the same and you can genuinely make an impact, I'd love to hear from you. The Role As the face of the business, you'll be responsible for ensuring customers and visitors receive an exceptional experience from the moment they arrive. You'll also support the smooth day-to-day running of a busy business centre, working closely with colleagues to provide outstanding service. Key Responsibilities Welcoming customers and visitors, providing a professional front-of-house service Managing reception duties and a busy switchboard Preparing meeting rooms and ensuring facilities are maintained to a high standard Supporting customer move-ins, move-outs and office set-ups Completing general administration, filing and reporting Carrying out daily building and housekeeping checks Ordering office supplies and maintaining communal areas Assisting with conference room bookings and AV equipment Supporting basic IT and telephony set-ups for customers Helping with centre tours and identifying opportunities to promote services where appropriate.About You We're looking for someone who is friendly, organised and passionate about delivering excellent customer service. You'll ideally have: Previous experience in customer service, reception, hospitality or office administration Excellent communication and interpersonal skills A professional and confident telephone manner Strong organisational skills with the ability to multitask Good IT skills, including Microsoft Office A positive, proactive attitude and willingness to learn The confidence to build relationships with customers and colleagues at all levels.What's on Offer? Salary of £28,000 Monday to Friday working hours Excellent training and development A varied, customer-facing role Supportive team environment Genuine opportunities to develop your careerIf you're looking for your next customer service opportunity in Manchester and enjoy working in a professional, fast-paced environment, apply today or get in touch for a confidential chat

Account Manager – Managed IT Services Manchester £35,000+ Basic Salary + Uncapped Commission + Benefits Aztrum Recruitment is partnering with a growing and highly respected Managed Service Provider that delivers proactive IT support, Microsoft solutions, cyber security, cloud infrastructure and strategic IT consultancy to businesses across the UK. The business is known for its customer-first approach, long-term client partnerships and delivering technology solutions that help organisations grow with confidence. Due to continued expansion, they're looking for an ambitious Account Manager to join their Manchester team. This is an excellent opportunity for someone with MSP or IT solutions experience who enjoys developing existing client relationships, identifying new opportunities and delivering exceptional customer service. The Role As an Account Manager, you'll manage a portfolio of existing customers, acting as their trusted technology advisor while driving account growth through cross-selling and upselling managed IT services and solutions. You'll work closely with technical consultants and service delivery teams to ensure customers receive outstanding support while identifying opportunities to introduce services such as Microsoft 365, cyber security, cloud solutions, infrastructure upgrades and IT strategy. Key Responsibilities Manage and develop a portfolio of existing business accounts. Build strong, long-term customer relationships. Identify opportunities to upsell and cross-sell managed IT services and solutions. Conduct regular customer reviews and account planning meetings. Produce quotations and manage proposals through to completion. Collaborate with technical teams to deliver exceptional customer experiences. Achieve revenue and growth targets while maintaining high customer satisfaction. Keep CRM records accurate and up to date.Requirements Previous experience as an Account Manager within an MSP, IT reseller or technology solutions provider. Strong knowledge of managed IT services, Microsoft technologies, cloud or cyber security solutions. Excellent relationship-building and communication skills. Commercially driven with a consultative sales approach. Experience managing renewals, account growth and customer retention. Full UK driving licence preferred.What's On Offer £35,000+ basic salary. Uncapped commission structure. Career progression within a growing technology business. Ongoing training and professional development. Supportive and collaborative working environment. Company benefits package.To Apply send your CV to or call Kylie on (phone number removed)

interactive investor is an award-winning investment platform that puts its customers in control of their financial future. We’ve been helping investors for nearly 30 years. We’ve seen market highs and lows and been resilient throughout. We’re now the UK’s number one flat-fee investment platform, with assets under administration approaching £80 billion and over 500,000 customers. For a simple, flat monthly fee we provide a secure home for your pensions, ISAs and investments. We offer a wide choice of over 20,000 UK and international investment options, including shares, funds, trusts and ETFs. We also bring impartial, expert content from our award-winning financial journalists, highly engaged community of investors, and daily newsletters and insights. We’ve got our ii open for our next outstanding Customer Services Representative: Working as a Customer Services Representative in our brand-new purpose-built offices, you’ll answer calls from our customers, playing a key role within our Specialist Contact Centre in the heart of Manchester City Centre. You’ll have the right conversations to fully understand customer needs, taking personal ownership of each interaction, understanding their unique situations, and responding with efficiency, professionalism, and knowledge to maintain our reputation and build confidence in our products and services. Our products include Trading Accounts, Stocks & Shares ISAs, and SIPP accounts, which help our customers take control of their own pension. We provide the tools and trading platform to enable our clients to make confident, informed investment decisions. We are proud of our excellent customer service, and our fair, simple, and transparent products are what set us head and shoulders above the rest. You’ll be working on highly complex customer queries relating to our products, which require high standards and attention to detail to ensure our customers are getting the experience that they expect and deserve. The position requires managing multiple tasks simultaneously, alongside the typical pressures associated with a busy contact centre environment. Therefore, resilience and the ability to remain composed under pressure are essential qualities for success in this role. In this role, no two days will be the same. You’ll be building relationships with new people every day. Progression: • Our comprehensive induction to your new career at ii will set you up to be successful, with ongoing support from your team lead. We offer a 3 tiered progression opportunity based on performance, which allows for career growth, progression and renumeration. • The role requires 37.5 hours per week, Monday to Friday, with a varied shift pattern including: 7:45–16:15 8:30–17:00 9:00–17:30 9:15–17:45 (on a rotational basis) Once trained in international dealing, every 8 weeks you will work one week on a 12:30 pm–9:00 pm shift (this may be subject to change depending on business needs). Please note: The successful candidate will start on Monday 7th September 2026 Requirements To be successful in the role, you will: • Be customer-focused, so candidates must have experience in a contact centre environment working on complex products • Be dedication, motivation, driven, and have a passion for assisting customers. You’ll need to be a real people person, with excellent listening and communication skills. • You’ll build fantastic knowledge of our investment products and services to help resolve increasingly complex customer queries in a professional and consultative manner. • Experience working in an FCA-regulated business and understanding regulatory requirements is also advantageous. • Ability to build rapport with customers across all communication channels. • Proficient IT skills — ability to navigate a broad range of internal systems. • Confidence in working independently and making decisions, including appropriately escalating issues. • Ability to multitask — navigating different systems and processing information while talking to customers. • A team player — supporting colleagues and promoting a positive work environment and team spirit. • Enthusiasm to keep learning and developing your skills. • Ability to provide the best service experience for customers via phone, written channels, and social media. • Ability to provide customer information, manage customer access, respond to enquiries, and handle complaints. DESIRABLE: • Experience with Consumer Duty Outcomes. • Knowledge of our products and how they work. • Previous experience within Financial Services, Pension products, or Customer Services. Benefits • Group Personal Pension Plan – 8% employer contribution and 4% employee contribution • Life Assurance and Group Income Protection • Private Medical Insurance – Provided by Bupa • 25 Days Annual Leave, plus bank holidays • Staff Discounts on our investment products • Personal & Well-being Fund – Supporting your physical and mental wellness • Retail Discounts – Savings at a wide range of high street and online retailers • Voluntary Flexible Benefits – Tailor your benefits to suit your lifestyle Please Note: We will do our utmost efforts to respond to all applicants. However, due to the high volume of applications we're currently receiving, if you haven't been contacted within 30 days of application, please consider unsuccessful. interactive investor operates in accordance with the UK Equality Act 2010. We welcome applications from individuals of all ages, disabilities, gender identities, marital status, pregnancy/maternity, race, religion or belief, sex, and sexual orientation. We are committed to treating all applicants fairly and making reasonable adjustments where needed to support disabled applicants. We actively prevent all forms of discrimination, harassment, and victimisation—whether direct, indirect, associative, or perceptive

Business travel consultant - required for this established expanding business travel company They are looking for a business travel consultant or Corporate travel consultant with Amadeus to work on a variety of corporate accounts and will pay up to £33,000 to work from home Business travel consultant duties: Working on a variety of accounts handling UK, European and Worldwide business travel arrangements Booking flights, car hire and hotels Providing visa advise Working to the clients travel policy finding the most cost-effective travel option available Making changes and amendments and reissues through to ticketing Business travel consultants’ skills required: Business travel consultant experience from a TMC background Strong GDS knowledge on Amadeus Other info: Monday - Friday 9.00am – 5.30pm, Fully homeworking This is a great opportunity to work hands on with a friendly Independent homeworking team Can be requested up to 6 shifts per year to cover emergencies If you are interested in this Business Travel consultant role please call Kelly on (phone number removed) and send your up to date cv to (url removed) quoting ref: KR60686

The Company: We are looking for an Assistant Account Manager to support a portfolio of Manchester-based menswear accounts across multiple brands. This is an excellent opportunity for an Assistant Import Merchandiser, Assistant Merchandiser or a Product Administrator looking to take the next step in their career. Responsibilities: • Reporting to Senior Account Manager • Assisting the Account Manager with customer accounts and in house brand development. • Build, develop and maintain relationships with customers, suppliers and internal teams • Assist in customer meetings where necessary and collaborate with the wider team – Design and Technologists to develop commercially relevant product. • Monitor and chase weekly critical paths, sample development trackers and price enquiries to ensure deadlines are met. • Raising Purchase Orders with factories • Assist in daily/weekly product review meetings • Create and maintain seasonal Excel trackers and reports. • Produce sales and performance reports from Shopify. • Assist Account Manager with sales performance reviews • Support the Account Manager with day-to-day account administration. • Ensure all customer information and product data is accurate and up to date. • Coordinate communication between customers, suppliers and internal teams. Desired Skills • Previous experience in an Assistant Merchandiser, Assistant Import Merchandiser, Product Administrator or similar role within the fashion industry. • Strong commercial awareness with a genuine passion for fashion and product. • Excellent organisational skills with the ability to manage multiple priorities. • Highly analytical with strong numerical skills and exceptional attention to detail. • Confident user of Microsoft Excel. • Excellent communication and relationship-building skills. • Positive, proactive team player with a desire to learn and develop. By submitting your CV, you are agreeing to the Terms and Conditions as stated on our website and consenting to us processing your personal details in relation to current/future job opportunities. The information that you have submitted to us will be used in order to consider your suitability for the role you have applied for. A copy of our Privacy Policy can also be viewed on our website which explains how we gather, protect and manage any personal data that you share with us Please be aware the duties listed above are an interpretation of the role and do not form any part of your employment contract. Please ask the interviewer any questions about the role that you wish to clarify. Tagged Resources Limited acts as an employment agency. We have 25 years of Recruitment and Industry experience, working with Retail and Supply Chain markets and have various positions available. If this vacancy does not suit your experience and you are looking for a suitable role, please look at our website or follow us on social networking sites. All are updated daily

OUTBOUND CUSTOMER SUCCESS ADVISOR \n Salford - Parking onsite \n Monday- Friday (Fulltime in the office) \n 9am-5pm \n £13.33 per hour (£26k) \n ASAP - End of August (Possibility to be extended or taken on permanently for the right person) \n Are you ready to make a difference in the retail appliance industry? Our client is on the lookout for a dynamic and enthusiastic Outbound Customer Success Advisor to join their growing team at their head office in Salford! If you thrive in a high-volume call environment and enjoy helping customers succeed, we want to hear from you! \n What You'll Do: As a pivotal member of the team, your mission will be to connect with customers and enhance their experience with our client's Reward scheme. Here's what you can expect to do: \n\n • Engage Customers: Reach out to customers who have onboarded but haven't yet claimed their rewards, guiding them through the claims process with care and clarity.\n, • Support Onboarding: Assist customers who faced challenges during onboarding, diagnosing issues and ensuring they complete the process smoothly.\n, • Customer Satisfaction Checks: Follow up with customers who have recently had products installed to gauge their satisfaction with the product and service.\n, • Issue Logging: Identify and log any concerns raised, escalating issues as needed to ensure prompt resolutions.\n, • Quote Progression: Contact customers who have requested quotes but haven't provided necessary information to move forward.\n, • Follow-Up: Reconnect with customers who haven't responded to previous requests for additional information.\n, • Remove Blockers: Work diligently to eliminate any obstacles in the quoting process, striving to convert more inquiries into booked and paid installations.\n, • Record Keeping: Maintain accurate records of all calls, outcomes and customer interactions in the CRM system.\n, • Feedback Loop: Collaborate closely with the Customer Service Manager to report common issues or trends.\n, • Brand Representation: Always represent the company professionally, reflecting brand values and building customer trust.\n\n What We're Looking For: To succeed in this role, you should possess the following qualities: \n\n • Rapport Builder: An ability to connect quickly with customers and maintain a friendly telephone manner.\n, • Problem Solver: A keen mindset for identifying key issues and offering effective resolutions.\n, • Efficient Worker: An organised and conscientious approach to managing multiple call types throughout your day.\n, • Tech-Savvy: Basic IT literacy to effectively utilise CRM systems and tools.\n\n Performance Measures: Your success will be measured by: \n\n • The number of successfully completed calls leading to customer onboarding.\n, • The number of quotes progressed to booked and paid.\n, • Call volume and quality against set targets.\n, • The number of 4- and 5-star customer reviews generated as a result of your outbound efforts.\n\n Apply Now! \n Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. \n Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. \n Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. \n By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

A leading specialist hire provider is seeking an Account Manager to drive commercial growth across Greater Manchester. The role focuses on developing key customer relationships, winning new business, and growing existing accounts within the construction, M&E, and equipment hire sectors. Role Overview Drive sustainable hire revenue growth while maintaining profitability within company pricing and commercial guidelines. Manage and develop relationships with existing customers at both head office and project site level to maximise account potential. Identify and secure new business opportunities, with a focus on subcontractors working on major construction projects. Promote the full range of M&E, low-level access, and specialist hire solutions, positioning the business as a trusted partner. Support National Account strategies by developing strong local relationships that strengthen customer partnerships. Maintain accurate customer records, sales activity, and pipeline management through the CRM system. Plan customer visits effectively using structured territory planning to maximise engagement and sales opportunities. Develop strong technical knowledge of the product range and relevant industry regulations to provide value-led solutions. Demonstrate product features and benefits, delivering consultative sales solutions that differentiate the business from competitors. Requirements Proven sales experience within equipment hire, tool hire, construction, M&E, or a related industry. Strong track record of developing existing accounts and generating new business opportunities. Experience working with subcontractors and customers across construction projects. Confident building relationships with stakeholders at all levels, from site teams to senior decision-makers. Commercially driven with excellent negotiation, presentation, and communication skills. Highly organised with strong territory planning, time management, and CRM experience. Product-focused with the ability to demonstrate technical equipment and communicate customer benefits. Self-motivated, proactive, and comfortable working independently. Based within the Greater Manchester area with flexibility to travel across the territory. Full UK driving licence. Salary & Benefits £40,000 - £45,000 salary Company car Salary sacrifice pension 25 days holiday plus bank holidays Holiday purchase scheme Life assurance (3x salary) Free tool hire Share Save scheme Health Shield cash plan Cycle to Work scheme Learning & development opportunities with structured internal and external training Employee discounts on leading brands, gym memberships, HP products, and EE mobile contracts Long service awards, referral scheme, and additional employee benefitsBennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for

Why work for Smart? Benefits: Birthday off, 25 days holiday entitlement + Bank Holidays, Life Assurance, 3 days fully paid volunteering days At Smart, we help the worlds leading companies maintain their facilities to the best possible standards through a customer centric experience. Over the past 10 years, we have worked in the world’s top data centres and commercial facilities providing quality engineering services. Smart is not a faceless corporation. We are an operationally lead business focused on providing visible management and a team that believe in our core behaviours – Integrity, Passion and Empowerment - that's the smart way. We invite the successful candidate to come along on our journey and adapt the Smart Culture we have created. Role Purpose As our Account Manager you will manage and control the maintenance and repair to M&E equipment across multiple blue-chip contracts within the Resident and Mobile Portfolio of SMS. Ensuring appropriate and correct operation of assets and that records are maintained in line with Operational, Regulatory and Statutory practice. Deliver a Smart and world class service, have full confidence of the client and team and be a leader of innovation. Within your role of Account Manager your key duties include: Commercial and financial accountability across the contract/account. Lead a diverse team across multiple skills sets within engineering services. Monitoring and Controlling of the PPM and reactive statistics through Elogbooks System and producing Reports. Production of monthly reports and ensuring minutes of meetings are collated with actions closed out. Production of energy reports for the customer. Oversee statutory certification is received and available to the customer on request. Management of team in accordance with SMS Procedures and Policies, including their general well-being and H & S is controlled and monitored. Ensure Smart Managed Solutions staffing levels for contract, balancing cost reduction with the delivery of service excellence. Ensure structures support peaks and troughs in workload, and disaster recovery. Our ideal Account Manager with have: Must have recognised industry qualification in at least one of the following three disciplines: Electrical (BS7671 18th Edition) Electrical (C&G2391 Inspection and Testing) C&G Mechanical & HVAC Knowledges of the following would be ideal: up to date knowledge of current technical standards in relation to Fire Alarm Systems, Generators, Electrical Services, HV & AC and Water Systems Treatment. Up to date knowledge of business-critical services i.e. UPS and MGPS etc. Full understanding of Statutory Compliance. IOSH or NEBOSH preferred. Please apply today to register your interest

Customer Service Administrator Location: Manchester (M3) Pay Rate: £14.51 per hour Hours: 37.5 hours per week, Monday to Friday Working hours: 8.30am-5pm Contract: 3 month temporary contract - Potential permanent opportunity We are currently recruiting Case Handlers/Administrators to join a well-established financial services and investment company based in Manchester (M3). You will be on the Transportation team. You will be helping customers transfer their investments and portfolios internally and externally. Key Responsibilities: Phone and email correspondence with customers Data entry and maintaining accurate records Processing documents and customer information Supporting teams with day-to-day admin tasks Ensuring compliance with company and regulatory proceduresWhat We're Looking For: Previous administrative or customer service experience (preferred but not essential) Happy to do phone work Strong attention to detail and organisational skills Confident using Microsoft Office and internal systems Ability to work independently and as part of a team A professional and reliable approach to workWhat's on Offer: Competitive pay rate of £14.51 per hour Full-time hours with consistent Monday-Friday shifts Choice of start times to support work-life balance Valuable experience within the financial services and insurance sector Immediate starts availableIf you're organised, motivated, and looking for your next admin role, please apply for the role and we will be in touch. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Portfolio are proud to represent our client, a global Software business in their search for an Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role within a small, friendly, supportive team! Day-to-Day Responsibilities: Provide an excellent customer service to our new and existing clients Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account Continue to account manage each on-boarded client during the first 30 days of their service agreement, keeping an accurate record of discussions with each client on Salesforce Contribute to the companies business goal of migrating all HRonline users to the new software system Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system Conduct demonstrations of software by webinar for prospect clients and those wishing to migrate from HRonline Ensure all Service Level Agreements are adhered to at all times. Meet and exceed all Key Performance Indicators Contribute to team targets, paying particular attention to customer experience and feedback. Key Requirements: Required skills and experience Customer service experience is essential The ideal candidate will have experience of working in an out-bound, telephone based role Must have excellent listening skills and be able to communicate with clients and users of varying technical ability The ability to work in a fast-paced environment. Able to adapt to change Can take responsibility of own product knowledge Able to communicate at different levels throughout the business Benefits: Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme* after probationary period Free On site Gym Bright Exchange perks INDMANJ 51773LF The Portfolio Group are acting on behalf of our client in recruiting for this position

Account Manager Portfolio are proud to represent our client, a global Software business in their search for an Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role within a small, friendly, supportive team! Day-to-Day Responsibilities: Provide an excellent customer service to our new and existing clients Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account Continue to account manage each on-boarded client during the first 30 days of their service agreement, keeping an accurate record of discussions with each client on Salesforce Contribute to the companies business goal of migrating all HRonline users to the new software system Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system Conduct demonstrations of software by webinar for prospect clients and those wishing to migrate from HRonline Ensure all Service Level Agreements are adhered to at all times. Meet and exceed all Key Performance Indicators Contribute to team targets, paying particular attention to customer experience and feedback. Key Requirements: Required skills and experience Customer service experience is essential The ideal candidate will have experience of working in an out-bound, telephone based role Must have excellent listening skills and be able to communicate with clients and users of varying technical ability The ability to work in a fast-paced environment. Able to adapt to change Can take responsibility of own product knowledge Able to communicate at different levels throughout the business Benefits: Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme* after probationary period Free On site Gym Bright Exchange perks INDMANJ 50538LFR6 The Portfolio Group are acting on behalf of our client in recruiting for this position

The Group Financial Accounting Manager will lead the financial reporting and compliance activities within the organisation's Group Finance department. This role is ideal for a skilled professional with expertise in financial accounting and knowledge of working in a Listed, listed-style or Public Interest Entity type business. Client Details The employer is a well-established organisation operating internationally, known for its commitment to excellence and innovation. Operating as a large organisation, they provide a stable and professional working environment within their Manchester office. Description Oversee the preparation and delivery of accurate financial statements in compliance with relevant standards. Lead the consolidation of group accounts and ensure timely reporting to stakeholders. Manage the external audit process and liaise with auditors to address queries effectively. Ensure adherence to statutory regulations and internal controls across the organisation. Collaborate with internal teams to streamline financial reporting processes and systems. Provide technical accounting advice to senior management and other departments as needed. Support strategic decision-making through detailed financial analysis and forecasting. Lead and mentor a team to achieve operational excellence.Profile A successful Group Financial Accounting Manager should have: Qualified accountants (ACA / ACCA / CIMA or equivalent) Strong IFRS / international accounting standards knowledge Knowledge in financial accounting, statutory reporting and complex multi-entity environments Knowledge of working in listed, listed-style or Public Interest Entity type businesses Ability to manage and influence senior stakeholders across multiple jurisdictions Those with SAP experience (highly desirable), with Hyperion experience an added advantageJob Offer A competitive salary up to £90,000 plus Car Allowance and Bonus - total package value c£110,000 Generous Pension Contributions Hybrid Working Policy Opportunity to be a true 'Number 2' in a Global OrganisationThis is an excellent opportunity for an experienced Group Financial Accounting Manager to advance their career. If this role aligns with your skills and aspirations, we encourage you to apply today

Customer Service Advisor Trainer Salary: £14.60 per hour Location: Manchester Hours: 35 hours per week, Monday to Friday, between 7am - 6pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor Trainer, working on a new desk with our client, Capgemini. In this role, you will be responsible managing the compilation, promotion and delivery of training material to new and existing employees. What you'll do Schedule training across the service desk Update the Client training database Identification and analysis of training courses required with steer from the Line Manager Delivering and facilitating training courses to new starters Ensure new starters readiness to go live in line with Client requirements Co-ordinate course attendance Identify and communicate any areas of improvement Ensure quality of new and existing user documentation and training materials Build and maintain a close working relationship with Service Centre Operations Managers / Team Leaders What you'll bring Previous experience in a Service Desk/ Training role Excellent written and verbal communication skills Good MS Office skills Organised, self-motivated, creative thinker, team player Ability to work independently without close supervision If you're looking for fulfilling role helping your workforce to take a steppingstone into a career in technology, this could be your next move. Interested? Apply today! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website

Customer Service Advisor Manchester City Centre £14.50 per hour 37.5 hours per week (Monday - Friday) 12-week temporary contract (potential for extension) The Role We are currently recruiting for a Customer Service Advisor to join a busy and fast-paced team based in Manchester City Centre. This is an excellent opportunity for someone with strong communication skills who is passionate about delivering exceptional customer service. Key Responsibilities Handling inbound and outbound customer enquiries via phone and email Providing professional and efficient support to resolve customer queries Updating customer records accurately on internal systems Investigating and resolving issues in a timely manner Working collaboratively with internal teams to ensure a high level of service delivery Maintaining compliance with company policies and data protection standards About You Previous customer service experience is essential Strong communication and interpersonal skills Ability to work in a fast-paced environment and manage workload effectively Excellent attention to detail and problem-solving ability Confident using computer systems and CRM platforms A positive, proactive, and team-focused attitude What's on Offer Competitive hourly rate of £14.50 Monday to Friday working hours (no weekends) Central Manchester location with excellent transport links Opportunity for contract extension based on performance If you're available to start on 1st June and are looking for your next customer service role, we'd love to hear from you. Apply now! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

We’re recruiting Remote Customer Service Advisors earning £12.71 per hour. You will be supporting customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service. Remote Customer Service Advisor benefits: 30 days paid annual leave (pro‑rata), rising with length of service Pension scheme Perkbox retail and online discounts Employee Assistance Programme (24/7 support line) No commute and reduced environmental impact Real‑time support while working remotely Flexible working patterns to support work‑life Training is included to prepare you for this role Remote Customer Service Advisor role: As a Remote Customer Service Advisor, you will support customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service. You will be fully trained, professionally supported and employed on a permanent contract with guaranteed hours Key Responsibilities • Respond to customer enquiries across phone, email, chat and multi‑channel platforms • Provide accurate information, resolve queries and deliver high‑quality customer service • Navigate multiple online systems to update customer records and manage cases • Follow all call handling, data protection and quality assurance guidelines • Demonstrate a “customer‑first” approach, ensuring positive engagement in all interactions • Escalate issues appropriately and follow required processes for complaints or safeguarding • Work autonomously in a remote setting, maintaining productivity and service levels • Attend mandatory training, coaching and performance feedback sessions • Being professional when supporting client brands and customer communities Provide officers with continuous updates to support situational awareness and operational safety. Remote Customer Service Advisor pay: £12.71 per hour

Our client Manchester City Council is looking for a Personal Advisor to join their Leaving Care team. Role Portfolio: The Leaving Care Service provides a statutory service to young people aged between 16-25 years who have been, or are Looked After by Manchester City Council. The Leaving Care Team is committed to ensuring young people: Prepared and supported to live independently Have improved access to education, employment and training Experience stability in their lives, and feel safe and secure Receive improved access to health support Achieve financial stability The Personal Advisor will play a key role in supporting young people with their transition to adulthood and assist them to live an independent life in their community. Key Responsibilities include: To manage a caseload and keep accurate case records of work with young people and undertake statutory recordings. To contribute to Pathway Plan Assessment and provide ongoing assessment promoting young people's full engagement to inform Pathway Planning. To undertake assessments of young people resuming or wishing to resume education/ training or presenting with other support needs post 21 years. To work with young people to promote welfare and ensure that their views and wishes are considered when undertaking assessments, developing Pathway Plans and reviews. To work in a flexible manner to provide advice, practical assistance and support to young people to enable successful transitions. To coordinate the provision of services and to take reasonable steps to ensure that the young person makes use of such services To identify packages of support for young people living in the community and supervise and monitor the delivery of tasks in accordance with the pathway plan to meet young person's needs. To ensure that young people receive appropriate financial support and work with young people to develop their financial management skills with a view to them becoming responsible for their own budget. To advise and practically support young people to gain access to appropriate accommodation To work in partnership with a range of agencies to ensure young people receive an integrated, holistic response to meet their needsBenefits of working with Remedy A personal one-one service from your highly experienced dedicated consultant. Top tier supplier across London giving us first access to jobs Referral bonus - up to £250 per person placed. Double payrolls each week. Terms & Conditions apply You will be required to fully register with Remedy for all locum positions. Remedy Social Care is a APSCo Standard agency and is committed to safeguarding and promoting the welfare of the vulnerable. Successful applicants will be required to undertake an Enhanced Disclosure via the DBS. Our objective is to be an equal opportunities employer and we welcome applications from everyone with suitable skills and ability regardless of race, colour, nationality, ethnic or national origin, gender, disability, sexual orientation, age, religion or belief. All applications will be accepted and reviewed solely on merit

Customer Service Advisor (Private Medical) Manchester - university area £30,000 per annum Shift pattern: 8-4.30 / 9.30 - 6 - Monday - Friday Applicants must be able to do both shifts Office based Are you ready to make a difference in the healthcare sector? Our client, a leading organisation in patient care, is on the lookout for a dedicated Customer Service Advisor to join their dynamic team in Manchester. If you thrive in a fast-paced environment and have a passion for delivering exceptional service, this role is for you! What You'll Do: As a vital part of the Administration Team, you will be the first point of contact for patients, providing support and guidance. Your key responsibilities will include: Call Handling & Patient Support:- Answer incoming calls professionally and empathetically. - Respond to patient inquiries with clear and accurate information. - Handle sensitive situations with discretion and professionalism. - Manage high call volumes while remaining calm and efficient. Appointment Management:- Book, amend, and cancel patient appointments following procedures. - Prioritise urgent cases appropriately and provide detailed information about services and procedures. - Maintain accurate records of call details and outcomes. Confidentiality & Compliance:- Uphold strict patient confidentiality in line with GDPR. - Follow policies related to data protection and information governance. Who You Are: We are looking for someone who embodies professionalism and compassion. The ideal candidate will possess: Previous experience in call handling or a customer service role, preferably within healthcare. Excellent communication and listening skills. The ability to stay calm under pressure while multi-tasking. Strong ICT skills and experience with data inputting. Empathy and professionalism in all interactions.What We Offer: Joining our client means you'll enjoy a rewarding work environment and excellent benefits, including: Annual Leave: 25 days plus Bank Holidays. Overtime & TOIL: Opportunities available. Health Cover: Private health cover after a 6-month probation. Pension Scheme: Employee pension contributions. Birthday Day Off: Celebrate your special day! Employee Assistance Programme: Support when you need it. Bike2Work Scheme: Get active and save on commuting.Additional Requirements: Willingness to undertake an Enhanced DBS check. Right to work in the UK. Flexibility to work occasional out-of-hours, including weekends.If this sounds like the role for you send your CV to (url removed) or call (phone number removed) for further information Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Senior Business Travel Consultant This award winning travel management company is seeking an experienced Senior Business Travel Consultant to join their specialist team supporting a prestigious portfolio of corporate clients. This is an exciting opportunity for a travel professional with strong corporate travel and VIP travel management experience who thrives in delivering exceptional service in a fast paced environment. Working remotely from home, you will provide a high touch, personalised service to business travellers and VIP clients, managing complex worldwide itineraries and delivering seamless travel solutions from enquiry through to travel completion. Candidates must have previous corporate travel experience and experience using a GDS system. Sabre experience is preferred, although candidates with strong Amadeus or Galileo expertise will be considered, with full cross training provided. Senior Business Travel Consultant – Role & Responsibilities: Manage a wide range of corporate, sports and VIP travel bookings, including complex international flight itineraries. Provide a professional, consultative service, offering expert advice and tailored travel solutions. Build and maintain strong relationships with clients, ensuring the highest levels of customer satisfaction. Use Sabre GDS to create, amend and manage reservations accurately. Source the most suitable fares, routes and travel options in line with client requirements and company travel policies. Handle ticketing, reissues, refunds and schedule changes efficiently. Manage VIP and time sensitive travel arrangements with exceptional attention to detail. Respond promptly and professionally to client enquiries, resolving any issues quickly and effectively. Ensure all bookings, documentation and invoicing are completed accurately and within agreed timeframes. Work closely with suppliers and internal teams to deliver a seamless customer experience. Senior Business Travel Consultant – Skills & Experience Required: Previous experience working within corporate/business travel is essential. Experience managing VIP, executive or high profile traveller arrangements. Strong GDS experience, ideally Sabre. Candidates with Amadeus or Galileo experience will also be considered, with Sabre training provided. Excellent worldwide air fares knowledge, including reissues and complex itineraries. Strong ticketing knowledge and understanding of airline fare rules. Exceptional customer service and relationship building skills. Excellent attention to detail and organisational abilities. Ability to work effectively in a fast paced environment and manage multiple priorities. Strong verbal and written communication skills. Senior Business Travel Consultant – Package & Benefits: Salary circa £34,000, with flexibility for candidates offering extensive experience. Fully homebased role. Monday to Friday, 9.00am – 5.30pm. Out of hours support on a weekend rota approximately 2 to 3 times per year, with additional payment provided. Structured training and development, including Sabre cross training where required. Opportunity to work with prestigious corporate, sports and VIP clients. Join a highly respected and growing travel management company. To apply for the role of Senior Business Travel Consultant, please apply online or email your CV to (url removed)

Remote work, from home, flexible hours - great income potential. Self-employed, remote working from home, with multiple opportunities for creating an income. We are looking for self-motivated, ambitious, and out-going people who would like to be part of something bigger than themselves and help hundreds of people along the way. This is a great opportunity to be partnered with an award-winning, and rapidly growing British PLC company, but be fully in control of the hours you do, and the money you want to earn. You will be able to work from home, and choose your own hours but have the backing, support, and training from an experienced mentor who has already been successful in the business. As a self-employed business partner, you will be helping people significantly reduce their household costs and earn cashback on all their shopping. With the current crisis in energy, and worrying, rising costs for most people you will be absolutely well placed to not only help others but earn a substantial income along the way. Would you like to work for yourself, earn a very good income now but also build up a passive/residual income increase every month to provide you with financial security in the future? You would be joining thousands of others from all different backgrounds and industries who are taking control of their own finances and building a business of their own. Teachers, policemen, students, parents, tradesmen, mortgage brokers, social media managers, servicemen, farmers, are just some of the backgrounds that our successful partners have come from. This can be full-time, or part-time. For most people, this is a ‘bolt-on’ business, which fits in the nooks and crannies around other jobs, businesses, or family commitments. This is your own business, but you are very much not on your own in business. The community, backing, teamwork, and camaraderie are outstanding, and you would be very much part of a supportive and well-respected community. This is a real chance to map out your own future finances, help hundreds of people along the way, and connect with other like-minded people. For more information, or to book a short zoom call to discuss please call/text (phone number removed)

Platinum Travel Recruitment are collaborating with a fabulous travel company that offer a range of travel types overseas. Due to growth, we are not seeking an experienced Arabic Speaking Travel Consultant to join the team, hybrid in London or remote working UK only. This is an exciting and varied role ideal for an experienced travel professional from a travel agent or tour operator who possess excellent customer service skills, seeking a rewarding career. In this exciting Arabic Speaking Travel Consultant role, the ideal candidate shall be delivering exceptional, personalised service to clients managing a wide variety of travel requests. Arabic Speaking Travel Consultant Duties: Managing travel requests such as flights, accommodation, travel extras globally whilst delivering tailored travel recommendations and exceptional service within agreed timeframes. Using your destination knowledge, supplier network and negotiation skills to secure the best travel experiences. Building strong relationships with customers and suppliers to deliver seamless, personalised service. Gather member feedback and identify opportunities to continuously improve the customer experience. Consistently deliver the high standards of service expected by luxury and affluent clientele. Arabic Speaking Travel Consultant – Essential Requirements Fluent in English and Arabic with excellent written and verbal communication skills. French would be advantageous but is not essential. Language assessments will form part of the recruitment process. Several years' experience in the travel industry, such as with a tour operator or travel agency, or a minimum of 3 years' experience in luxury concierge, hospitality or high-end customer service. Essential. Previous experience booking flights, hotels and other travel arrangements is highly desirable. Solid GDS experience, such as Galileo or Amadeus, with excellent knowledge of the Middle East, particularly Dubai, Abu Dhabi and Doha, with an understanding of key destinations across Asia. Exceptional customer service, communication and relationship-building skills with the ability to remain calm and professional under pressure. Highly organised with excellent attention to detail and a proactive approach to problem-solving. Strong online research skills and the ability to source tailored recommendations quickly and accurately. Able to work effectively in a fast-paced environment, managing multiple priorities and tight deadlines. A positive, proactive "can-do" attitude with a genuine desire to deliver exceptional member experiences. Arabic Speaking Travel Consultant – Benefits: Attractive compensation package: Competitive salary, performance-based bonus with a Loyalty Rewards program Flexible work arrangements including hybrid & remote working Sabbaticals. Remote Working Holidays: Travel and Work for up to 4 weeks per year! Access to lots of great travel and entertainment discounts Dynamic work environment: Diverse tasks in an international team Career opportunities & development Supportive team * Plus many more perks! Please note only suitable candidates will be contacted for this role with tour operators or travel agent experience, able to work hybrid in London or remote in the UK, able to speak and write English & Arabic fluently

Are you passionate about building long-term client relationships and delivering exceptional customer service? We're recruiting for an experienced Account Manager to join a growing business supporting a diverse portfolio of UK and international clients. This is a fantastic opportunity for someone who enjoys working closely with customers, solving problems, and identifying opportunities to help clients maximise value while contributing to business growth. What you'll be doing: Managing a portfolio of key client accounts Building trusted relationships with customers and stakeholders Ensuring service levels and client expectations are consistently exceeded Identifying opportunities to grow existing accounts Working cross-functionally with Sales, Operations and Customer Service Producing account reviews and performance reports Managing customer queries and escalations Driving continuous improvement across the customer journey What we're looking for: Previous Account Management, Customer Success or Client Relationship experience Excellent communication and relationship-building skills Commercial awareness with a consultative approach Strong organisational skills Ability to manage multiple priorities Positive, proactive attitude What's in it for you? Hybrid working Excellent career progression Supportive and collaborative culture Modern offices Work with UK and international clients Ongoing training and development If you're looking for your next challenge with a business that values its people and encourages growth, we'd love to hear from you. Apply today for a confidential conversation

Supportive team environment | Clear career progression | Full training and qualification support | Excellent benefits package If you're looking to build a long-term career in financial services and enjoy delivering excellent customer service, this Customer Service Administrator opportunity could be an excellent fit. You'll join a growing business where training is a priority and your contribution plays a key role in delivering an outstanding client experience. Whether you already have experience in financial services or you've built your career in customer service or administration, you'll receive structured training, develop specialist knowledge, and become part of a business with genuine opportunities to progress into senior customer service, operations, or leadership roles as it continues to grow. Package & Benefits • Salary £30,000 per annum. • Monthly performance bonus of approximately £200 to £300. • Private healthcare. • Profit share scheme. • 8% employer pension contribution. • Death in service cover. • Professional qualification support, comprehensive training, and structured career development. About the Company You'll be joining a private equity-backed financial services business with ambitious growth plans and a clear mission to make financial advice more accessible. The business is investing heavily in its people, technology, and future growth, with a dedicated in-house training academy, a collaborative culture, and a strong track record of developing and promoting employees from within. Key Responsibilities • Deliver excellent customer service while supporting clients through the pensions transfer and onboarding process. • Keep clients informed with regular updates, respond to enquiries, and ensure every client receives a smooth and professional experience. • Process documentation, obtain electronic signatures, maintain accurate records, and liaise with pension providers to progress cases efficiently. • Work closely with advisers and the wider operations team to deliver a high-quality customer experience and help continuously improve processes. About You • Previous customer service or administration experience within a professional office environment. • Experience managing customer enquiries, documentation, or administrative processes. • Experience using business systems and maintaining accurate customer records. If you're looking for a customer service role where you can develop specialist knowledge, receive industry-leading training, and build a long-term career within a growing financial services business, we'd love to hear from you, even if your CV isn't fully up to date. Contact Fintelligent for more information or a confidential discussion. AW_FIN

Portfolio are proud to be exclusively representing our HR Software & Employment Law client in their search for an Activation and Engagement Team Manager. You will manage a team of approx. 10 account managers who onboard new clients, introduce new products to clients and give unbeatable customer service. You will have experience in a similar industry, onboarding new clients, keeping engagement high and contributing to retention. Team leader experience is also required, monitoring performance, offering support and guidance in order to develop your people and all associated HR. If you are looking for a new challenge, please apply today and we'll be in touch! Job Summary: As an Activation & Engagement Onboarding Manager, you will be responsible for designing, implementing, and managing onboarding programs to ensure seamless integration of new customers, products, or services. Your primary goal will be to drive customer activation, engagement, and retention through effective onboarding strategies. Supporting team members in delivering high standard onboards to newly engaged clients as well as our established clients Working with and managing multiple teams within Activation & Engagement ensuring smooth transition through the client journey. Reporting to the Head of activation & Engagement. Day-to-day responsibilities include, but not limited to the below: Manage multiple teams from Activation to Engagement to ensure a smooth transition during the client journey Develop and guide the Activation Team to deliver minimum 80% activated clients. Deliver a "best in class" service to all new and existing clients, producing work to an excellent quality and ensuring 100% task completion. Develop and execute comprehensive onboarding strategies to drive customer activation and engagement Collaborate with cross-functional teams to design and implement onboarding programs Create engaging content, including email campaigns, tutorials, and guides to support onboarding Analyse customer feedback and data to identify areas for improvement and optimize onboarding processes Manage and track key performance indicators (KPIs) to measure onboarding success within your team. Provide exceptional customer support and address customer concerns in a timely and professional manner Look at overall client cancelations and look at YOY reduction, with suggesting ways to improve. Improve client base logging in YOY, supporting with implementation of account manager models to support the client adoption and continuous engagement. Conduct monthly/Bi-annual team 1-1 and appraisals, and be able to give constructive feedback, and help coach team members in line with company development. Manage and track client journey and suggest and implement change to support adoption of the product and software. Be able to look at and report on daily / weekly / monthly KPI's and look at where improvement can be made team and department wide, In order to support the company yearly objectives. Requirements: Strong understanding of customer onboarding principles and best practices Excellent communication, project management, and analytical skills Ability to work in a fast-paced environment and prioritize multiple tasks Team management of 2 years Proficiency in CRM software and data analysis tools Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme* after probationary period On site Gym Bright Exchange perks 51976LF INDMANS The Portfolio Group are acting on behalf of our client in recruiting for this position

This national award-winning, boutique public relations agency is currently looking to expand their Manchester or Reading office with the appointment of an B2B PR Account Manager. They manage global campaigns for B2B technology and corporate brands. They are ambitious, highly motivated and deliver campaigns that enable their clients to win their category through high-quality media relations, content creation and consultancy. They are looking for a bright, driven and commercially aware B2B account manager to look after a portfolio of clients across tech, sustainability and food & drink sectors. With a minimum of 18 months agency experience, you’re organised and on-the-ball, knowing your way around status reports, coverage reporting and social media scheduling. As a natural writer, you can turn your hand to any type of copy. Duties & Responsibilities Create, manage and implement strategic and tactical activities on client accounts Produce high-quality and engaging written content, and distribute it via the appropriate channels Brief and manage third party suppliers and partners Update client and team on performance (such as financial budgets, time and plan) using appropriate tools such as status reports, weekly catch-ups and review meetings Support junior staff members and share your skills and knowledge with the business Monitor and progress your own development, setting goals and keeping an up-to-date Personal Development Plan Maintain CPD accreditation with CIPR by completing moderation modules on time New business Support the new business programme by upselling to existing clients, identifying new business opportunities, and making contact with potential clients Co-develop and deliver new business pitches/credential presentations Person Specification Proven professional and relevant B2B communications consultancy experience, this is an essential requirement Experience working on traditional and digital media campaigns A natural ‘chameleon’ who can switch sectors, writing style and focus to meet individual client needs Skilled communicator who can quickly build rapport and engender trust Quick to adapt to new processes and procedures A dedicated team player who can collaborate with colleagues across locations Confident in managing and supporting junior team members, delegating tasks where required Comfortable with hybrid working (3 days office based, 2 days from home) Willingness and ability to travel and work away from home as required What they offer: Competitive salary & 23 days paid holiday (plus Bank holidays) increasing after 1 year Buy/Sell leave Hybrid working Early finish Fridays Ongoing training and development CIPR membership with Employee Assistance Program Complimentary breakfast Regular team socials Free flu jabs and eye test Cycle to work scheme * Company Laptop

Customer Service / Reception, Manchester M14 \n Temporary 3 months, £13.50ph, Immediate Start \n We are looking for a friendly, organised, and customer-focused Customer Service Assistant to help create an exceptional living experience for residents of this vibrant student accommodation. This is a varied role combining customer service, administration, sales, marketing, and operational support within a vibrant student accommodation community. \n If you enjoy working with people, thrive in a fast-paced environment, and take pride in delivering outstanding service, we'd love to hear from you. \n What You'll Be Doing \n\n • Deliver a welcoming and professional front-of-house service.\n, • Respond to resident enquiries and resolve issues efficiently.\n, • Support community events and activities that enhance the resident experience.\n, • Manage maintenance requests and ensure issues are appropriately logged and tracked.\n, • Maintain accurate records, databases, and resident documentation.\n, • Assist with resident communications, notices, and general administration.\n, • Support move-in and move-out periods, helping ensure a smooth resident journey.\n, • Support sales and leasing activities to maximise occupancy levels.\n, • Assist with local marketing activities and community engagement initiatives.\n, • Support rent collection processes and follow up on outstanding arrears.\n\n About You \n\n • Previous experience in a customer-facing role.\n, • Excellent customer service and communication skills.\n, • Strong organisational skills with the ability to multitask and prioritise.\n, • Good working knowledge of Microsoft Office, including Word, Excel, and Outlook.\n, • Confidence working with databases and administrative systems.\n, • A proactive, positive, and professional approach.\n, • Strong relationship-building skills and the ability to work with diverse groups of people.\n, • The ability to work independently while contributing effectively as part of a team.\n\n If this sounds the right role for you then apply now! \n (ritzrecempbus)

Introduction At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview We’re on the lookout for a talented Senior Consulting Actuary to join our UK Financial Consulting team, in a highly visible and influential role. This appointment is suited to an individual who is ready to take ownership of client relationships, lead complex projects, and play a key role in growing our corporate actuarial offering. You’ll be at the heart of delivering expert corporate actuarial advice to sponsors of defined benefit pension schemes, helping clients tackle complex challenges with confidence. There are also opportunities to take on scheme actuary appointments so would be perfectly suited to someone with a scheme actuary certificate looking for a balance of trustee and corporate work (although this is not essential). This is your chance to make a real difference—enhancing our actuarial consulting practice, driving its growth, and shaping its future success. We’re flexible on location and welcome applications from candidates near our offices in Manchester, London, Ipswich, or Edinburgh. How you'll make an impact • Take ownership of key client relationships, acting as a trusted adviser to sponsors and trustees, • Lead the delivery of complex expert actuarial projects from strategy through to execution from, • Provide expert advice on funding, risk management and pension strategy, • Identify and develop new business opportunities, leveraging Gallagher’s broking relationships and wider network, • Support and lead client pitches, contributing to the growth of the practice, • Play a central role in shaping and expanding the corporate team, including mentoring and developing more junior colleagues over time, • Share your expertise by speaking at industry seminars and representing Gallagher in client meetings, • Ensure high standards by conducting thorough peer reviews and maintaining compliance About You • You’re a qualified actuary (FIA/FFA) with a wealth of experience in actuarial consultancy, • Strong track record of managing senior client relationships and navigating complex stakeholder environments, • A self-starter who is comfortable operating autonomously and taking full ownership of client outcomes, • Commercially aware, with an ability to identify and convert business development opportunities, • Able to operate independently, managing priorities and delivering high-quality outputs with minimal senior support, • Collaborative in approach, but confident leading independently when required Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: • Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days, • Defined contribution pension scheme, which Gallagher will also contribute to, • Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x, • Income protection, we’ll cover up to 50% of your annual income, with options to top up, • Health cash plan or Private medical insurance Other benefits include: • Three fully paid volunteering days per year, • Employee Stock Purchase plan, offering company shares at a discount, • Share incentive plan, HMRC approved, tax effective, stock purchase plan, • Critical illness cover, • Discounted gym membership, with over 3,000 gyms nationally, • Season ticket loan, • Access to a discounted voucher portal to save money on your weekly shop or next big purchase, • Emergency back-up family care, • And many more… We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with _ . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Senior Technical Account Manager - Unified Communications / CCaaS Applicants must be based in Germany and able to speak professional level German (C1 and above) Our client is a market leader in Unified Communications & Contact Centre solutions. A leader within the magic quadrant and partnered with global corporations to provide innovative & secure unified CX solutions. The role of Senior Technical Account Manager is a technical support and customer management role. Helping with on-boarding, technical troubleshooting, and ensuring customer satisfaction, retention and ROI. You will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs. This position is best suited to someone working in customer success and/or technical account management with good depth of technical experience within Unified Comms, Telecoms or Contact Centre services. Experience Requirements: • 3+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery., • Knowledge of Unified Communications and/or Contact Centre Technology including;, • TCP/IP networking knowledge and VoIP technology exposure., • Understanding of TCP/IP and internet fundamentals, • Software, telecommunications and IP Telephony, • Demonstrated technical problem-solving proficiency., • Excellent analytical and advanced troubleshooting skills with end-users/customers., • Excellent customer service and communication skills, both verbal and written. If you are looking to work with a market leading company with a very bright future, please apply. Applicants must be located in Germany with right to work. Hit apply to take your career to the next level. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Mercier Consultancy MD is thrilled to offer an opportunity for an Irish Speaking Customer Service Agent in Bulgaria, complete with fully paid relocation. This unique role invites you to be part of a dynamic team where you will provide top-tier support to Irish-speaking customers while experiencing the vibrant culture of Bulgaria. • Deliver outstanding customer service to Irish-speaking clients via phone, email, and chat, addressing a range of inquiries., • Offer clear guidance on products and services, ensuring customers receive accurate and helpful information., • Resolve customer issues and complaints with professionalism and a solution-oriented approach., • Maintain meticulous records of customer interactions in the CRM system for quality assurance., • Collaborate with colleagues and management to enhance service delivery and customer satisfaction., • Stay informed about company offerings, promotions, and updates to provide insightful service., • Fluency in Irish (both written and spoken); proficiency in English is highly beneficial., • Experience in customer service, preferred in a call center or support environment., • Excellent communication and interpersonal skills with a dedication to customer satisfaction., • Strong problem-solving abilities and a proactive attitude toward addressing challenges., • Proficient in CRM systems and adept with standard office software., • Self-motivated and capable of working independently in a team-oriented environment., • Willingness to relocate to Bulgaria and adapt to a new culture., • Competitive Monthly Salary, • Fully Paid Relocation Package, • Monthly Performance Bonus, • Fully Paid Training, • Health Insurance, • And Much More...

Note: Partly is headquartered in the UK, with a Product and Engineering base in Christchurch, and an early presence in San Francisco. If you are not based in London, we will fly you to our London office for 1 week per quarter for our “Season Openers” (we pay for your travel and accommodation). Partly's mission is to connect the world's parts and we're doing that by building the first global platform for replacement parts, starting with auto parts. Our big vision is to accelerate the world toward a sustainable future where anyone can fix anything. Founded by ex-Rocket Lab engineers, we utilise cutting-edge technology to solve challenging but exciting problems that make a huge impact in a $1.9 trillion industry. We've more than tripled our team over the last 12 months and expect to double in size again over the coming 12 months. We're a global team spanning both Europe and Australasia. We provide a scalable digital infrastructure solution to some of the world's largest businesses and the most exciting startups. Partly's solutions are integrated across hundreds of companies globally, providing the backbone for cataloguing and managing parts online. Our investors in Blackbird Ventures (Canva, CultureAmp etc.), Square Peg, Octopus Ventures, Icehouse, Peter Beck (Rocket Lab), Akshay Kothari (Notion Co-Founder) and Dylan Field (Figma Co-Founder). We're continuing to build a world-class team and ensuring Partly is a place where people can do the best work of their lives. We're proud of the culture we've built at Partly, and our _ are lived throughout every experience. Strategic Account Manager The Strategic Account Manager owns post-sale success for parts suppliers on the Partly Network and reports directly to the GM of Europe. This role is responsible for ensuring suppliers achieve measurable commercial and operational value from Partly’s infrastructure. It sits at the intersection of supplier relationships, product delivery, and engineering execution, and requires deep ownership of supplier issues in a fast-moving, evolving product environment. Own strategic supplier relationships Develop trusted, long-term partnerships with parts suppliers, acting as the primary post-sale owner and point of accountability. Ensure strong adoption, retention, and long-term value realisation from Partly. Own supplier issues end-to-end Take full ownership of supplier issues from initial report through root cause analysis, resolution, and follow-up. Work closely with product and engineering teams to drive issues to ground rather than simply escalating them. Translate supplier problems into product execution Convert supplier pain points and operational challenges into clear, actionable product requirements. Produce written problem statements, reproduction steps, and expected outcomes to enable fast, effective execution by engineering. Lead onboarding and ongoing success Own the end-to-end post-sale journey including onboarding, implementation coordination, and ongoing success management. Ensure suppliers are set up to operate successfully on Partly infrastructure from day one. Drive measurable business outcomes Develop a deep understanding of each supplier’s KPIs, revenue drivers, and operational constraints. Through regular reviews, identify and execute opportunities where Partly can unlock incremental value, efficiency, or growth. Operate with urgency in an evolving environment Work effectively in a fast-moving, ambiguous environment where product capabilities and processes are still developing. Maintain momentum, prioritise effectively, and drive progress despite incomplete information. Build scalable success foundations Design and evolve lightweight processes, tooling, and documentation that allow supplier success to scale without compromising accountability or responsiveness. Senior stakeholder management Comfortable working with senior leaders at complex organisations. Able to manage expectations, navigate ambiguity, and maintain trust during periods of change or product instability. Strong communicator across technical and commercial audiences Able to engage credibly with engineers while clearly articulating technical issues and solutions in commercial terms to supplier stakeholders. Experience working with technical or infrastructure products Comfortable operating close to technical systems and workflows. Able to understand platform behaviour, diagnose issues, and validate solutions in collaboration with engineering teams. Strong prioritisation and ownership mindset Demonstrates clear ownership, bias to action, and sound judgment. Able to balance supplier advocacy with internal priorities and drive alignment across teams. Commercial and operational acumen Understands how supplier businesses operate and how technology impacts revenue, cost, and efficiency. Able to articulate ROI and map Partly’s infrastructure to supplier objectives. Experience in the automotive aftermarket, parts distribution, or supply-chain ecosystems. Familiarity with cataloguing, fitment, or global parts standards is advantageous. High trust, low process and no bureaucracy. We hire exceptional people whose judgment we trust. This means we proactively remove any process or rules that slow us down (for example, our expense policy is simply the “red face test”). Competitive base salary + equity. We offer competitive salaries and generous equity options for all full-time employees, ensuring everyone shares in the financial upside when we win. Flexible working hours. Choose when to work based on what time you’re most effective (no mandatory or set hours). We combine flexibility with an office-first approach (in cities where we have critical mass, i.e. London, Christchurch, Auckland). Focus Days. Two days per week, with zero meetings, dedicated solely to uninterrupted deep work Take time when you need it. We don’t ask questions or care if people have a negative leave balance. We work extremely hard and trust our team to take the time they need to recharge. Learn from the best. Whether it’s during a ‘Lunch n Learn’ or hearing from a unicorn CEO at a Fireside chat, you’ll have the opportunity to constantly learn from the world’s best. Quarterly season openers across the UK and EU. Connect regularly at the nearest centralised location for a week of collaboration, big-picture planning and team events. Annual global offsite in New Zealand. Travel with the rest of the UK and EU team as we gather and connect for 1-2 weeks at our product and engineering hub in Christchurch. Team connection. Monthly team lunches, celebrating our wins, happy hours and more! Parental leave and flexible return to work. Do what works for you. Primary carers can return with 4-day weeks (on 100% pay for the first 12 weeks). Secondary carers get 10 days full pay. Payroll Giving: We encourage generous giving and donate to the high-impact charities you support CycleSaver: UK employees can now save up to 47% on Lime, Forest, Beryl, or Santander cycle subscriptions through CycleSaver, enjoying the health benefits of cycling to work with flexible, hassle-free monthly plans instead of bike ownership.

Are you fluent in Norwegian and looking for an exciting opportunity to work remotely from Greece? Mercier Consultancy MD is on the hunt for a dedicated and enthusiastic Norwegian Speaking Customer Representative to join our dynamic team. This role provides the incredible advantage of paid relocation to Greece, allowing you to experience a vibrant cultural landscape while advancing your career in customer service. Your Role: • Deliver outstanding customer support to Norwegian-speaking clients, ensuring inquiries are managed with proficiency and care., • Communicate effectively through various channels such as phone, email, and chat., • Engage with our client systems to provide accurate and timely assistance., • Collaborate closely with team members to solve customer issues efficiently., • Fluency in Norwegian (both written and spoken) is essential for effective communication with clients., • Strong interpersonal skills and a customer-focused attitude., • Willingness to learn new technologies and tools suitable for the remote work environment., • Self-motivated, proactive, and capable of thriving in a fast-paced atmosphere., • Open to relocating to Greece for this exciting opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Are you fluent in Spanish and interested in an exciting opportunity that includes relocation to Greece? At Mercier Consultancy MD, we are on the lookout for a dedicated and enthusiastic Spanish Speaking Customer Representative. This role offers a unique chance to immerse yourself in a beautiful country while contributing to our exceptional customer service team. Your Role: • Provide outstanding customer support to Spanish-speaking clients, ensuring their inquiries are addressed with professionalism and care., • Communicate efficiently through various channels, including phone, email, and chat., • Become proficient in our client systems to ensure high-quality service delivery., • Work collaboratively with team members to achieve timely resolution of customer issues., • Fluency in Spanish (both written and spoken) is essential for effective communication with clients., • Strong communication skills with a focus on customer satisfaction., • Willingness to learn and adapt to new technologies and remote work tools., • Self-motivated, proactive, and capable of thriving in a fast-paced environment., • Willingness to relocate to Greece for this incredible opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Pega CDH Consultants Inside IR35 Remote in UK Initial 6 month engagement emagine is a high-end professional services consultancy and solutions firm specialising in providing business and technology services to the financial services sector. We power progress, solve challenges, and deliver real results through tailored high-end consulting services and solutions. We have created a culture of openness and integrity by building genuine and strong relationships and partnerships, enabling us to be uncompromising in our dedication to delivering the optimal service for our clients. Our commitment is not just towards our clients — we aim to foster a positive and equitable working environment with our consultants and colleagues, which stems from our core values: Confident, Dedicated, Responsible, Genuine. We are building a best-in-class Next Best Action (NBA) decisioning capability and are hiring experienced professionals to design, scale, and optimise decisioning frameworks across multiple markets. This is an opportunity to work at the intersection of data, AI, and customer engagement, delivering personalised, real-time experiences in a regulated environment. We are hiring for: Lead Decisioning Expert Own and govern the NBA decisioning framework across markets. Key Skills: Pega LDA (mandatory) Deep Pega CDH expertise (NBA Designer, decision strategies) Decision frameworks (eligibility, arbitration, prioritisation) Omni-channel decisioning (real-time & outbound) Decision governance, explainability, regulatory awareness Strong stakeholder management & Agile delivery Lead NBA Data Scientist Design and optimise ML models driving NBA decisioning. Key Skills: Pega CDH adaptive models Strong MLB / RTIM / arbitration logic knowledge Advanced Python & ML development A/B testing, uplift measurement, model governance Feature engineering & real-time vs batch decisioning Git, Agile, cross-functional collaboration NBA Decisioning Specialist Deliver decisioning use cases and personalisation strategies. Key Skills: Pega PCDC (mandatory) Pega CDH / NBA Designer experience Decision logic configuration (eligibility, prioritisation, suppression) Testing, simulation & performance optimisation Strong business-facing communication Nice to have: Adobe AEP, Financial Services, multi-market experience Data Integration & System Engineers Build scalable data pipelines supporting decisioning systems. Key Skills: GCP (BigQuery) & Hadoop/Cloudera (mandatory) Spark, Scala, Python, SQL Data pipelines (batch & near real-time) Data modelling, governance & CI/CD Pega CDH integration experience QA / Test Specialists Ensure quality and performance across data and decision platforms. Key Skills: Hadoop & GCP (mandatory) Test automation (Pytest, Robot Framework) Python, SQL, Bash CI/CD, Docker, Jenkins ISTQB certified Our People The ideal consultants will share our values and be aligned with our ways of working. As your career progresses, you can expect to work across all areas of the project lifecycle, from strategy to implementation. This will provide you with a broad base of experience from which to build an outstanding career. The ideal consultants will share our values and be aligned with our ways of working and as your career progresses, you can expect to work across all areas of the project lifecycle. We pride ourselves on; Providing our people with a supportive culture, rooted in our values and driven by our purpose. Promoting a culture of inclusion, collaboration, well-being, and learning and development. Providing increased agility and flexibility within our hybrid working model Investing in employees’ growth through ongoing training and development Autonomy to take ownership of projects, making decisions and demonstrating individual expertise Providing an transparent performance and career management experience. Our consultants are integral to delivering successful consulting engagements, addressing our clients’ most pressing business challenges, and build lasting value in disciplines such as: Solve sophisticated, ambiguous business, change and technology problems, bringing structure and meticulous analysis and planning, acting, and taking decisions with little strategic direction Build, develop and sustain trusted senior client relationships in the C-suite by remaining highly attuned to client needs Drive, enable and support the business, partnering with our leaders, clients, and consultants across our practices to take the best of emagine to our clients through opportunity identification/qualification, solution development/presentation Interested? At emagine, we are committed to building an international and diverse team by embracing our different backgrounds. If you are up to the challenge and would like to find out more, get in touch with us immediately, our internal recruitment team is always keen to hear from dynamic individuals that are looking to further their career and explore their full potential. “emagine is an equal opportunity employer, and employment practices are based strictly on merit. It is the policy of the Company to give equal opportunity in employment regardless of sex, sexual orientation, marital status, race, age, disability, gender reassignment, pregnancy and maternity, religion or ethnic origin