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  • Assistant General Manager (AGM)
    Assistant General Manager (AGM)
    4 days ago
    £38–£40 yearly
    Full-time
    Grays

    Location: Grays (RM20) Salary: From £38,000 to £40,000 per annum Plus bonus plus amazing perks Assistant General Manager – High-Energy, Experience-Driven Venue We’re looking for a confident, people-focused Assistant General Manager to support the leadership of a vibrant, fast-paced venue. Combining interactive entertainment with exceptional food and drink, this is an environment built around delivering memorable guest experiences—and you’ll play a key role in making that happen. As AGM, you’ll take ownership of your shifts, lead by example, and work closely with the General Manager to maintain high standards across all areas of the business. What’s in it for you: Complimentary access to on-site activities and 50% off food Free meals during shifts Performance-based bonus scheme Structured training with clear career progression opportunities Health cashback plan (including dental and gym discounts) Wagestream – flexible access to your earnings Referral bonus scheme Regular team socials, incentives, and recognition rewards Your responsibilities: Oversee daily operations, ensuring smooth and efficient service Lead, inspire, and develop a high-performing team Deliver outstanding guest experiences and handle any issues with confidence Drive sales, profitability, and overall venue performance Support recruitment, training, and ongoing team development What we’re looking for: Previous experience in a hospitality leadership role A hands-on leader who enjoys motivating and developing others Confidence working in a fast-paced, guest-focused environment Strong commercial awareness with a proactive, solutions-driven mindset This is an excellent opportunity to step into a key leadership position within a dynamic and growing business where energy, creativity, and career development are part of everyday life.

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  • Waiter / Waitress
    Waiter / Waitress
    16 days ago
    £12.21–£13 hourly
    Part-time
    Romford

    We are looking for experienced waitress to join our team at Millions Lounge & Restaurant in Chadwell heath Job Responsibilities: Operations Management Oversee daily lounge operations (opening, closing, shift schedules). Ensure consistent quality of sheesha preparation, coal service, and hygiene. Monitor inventory of tobacco, coals, hookah equipment, and consumables. Ensure lounge ambiance is clean, inviting, and appropriate (music, lighting, seating). 1. Staff Supervision Hire, train, and manage staff (waiters, sheesha preparers, cleaners). Delegate duties and create shift schedules. Ensure staff follow safety and hygiene standards. Resolve any internal team issues or conflicts. 1. Customer Service Greet guests and handle complaints or special requests. Ensure fast, friendly, and knowledgeable service. Monitor table turnover and guest satisfaction. Build relationships with regular customers. 1. Compliance and Safety Ensure compliance with local health and safety regulations, including ventilation and fire safety. Follow laws regarding age restrictions and smoking indoors (depending on location). Maintain licenses related to tobacco use, food handling, or alcohol (if served). Conduct regular inspections of hookah equipment for cleanliness and safety. 1. Financial Management Handle cash and POS systems; reconcile daily sales. Monitor expenses, control waste, and order supplies. Help set pricing, promotions, or loyalty programs. Report financial and performance metrics to owners. 1. Marketing and Promotions Plan events (e.g., themed nights, live music, football screenings). Run or oversee social media accounts and local advertising. Collaborate with influencers or loyalty schemes. Job Requirements: • Previous experience in a restaurant or shisha lounge environment is preferred, • Flexibility to work evenings and Working hours betweImmediate start

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