111 Best guest service Jobs in Belfast (October 2025)

Hastings Hotels Group Limited

Events Manager

10 days ago

Belfast

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking a reliable and enthusiastic person to lead the Events Team in the outstanding Stormont Hotel Belfast. Our four-star Hotel is located just minutes away from Belfast City Centre, adjacent to Stormont Estate, and is an ideal location for weddings, conferences, and events, alongside its outstanding reputation for professionalism and hospitality. As Events Manager, you will lead our friendly team, develop your skills, and enjoy the variety offered by a role in hospitality. The successful candidate can expect to work mainly office hours, Monday to Friday (35 hours per week excluding breaks), with a degree of flexibility and occasional weekend work depending on the needs of the business, and to support the variety of events and functions offered to our guests. The rate of pay for this full-time position is £28,000 per annum. We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development. The company reserves the right to apply enhanced short-listing criteria. To find out more about Hastings Hotels and what our company offers please visit Hastings Hotels is an Equal Opportunities Employer. About The Role To manage the Hotel Events Department for the greatest enjoyment of guests and maximum profit contribution to the hotel. To ensure the efficient operation of selling events and generating bookings and the delivery of Hastings service standards. To liaise with customers face-to-face, via email, telephone, and through website enquiries. To communicate to relevant departments the full details of upcoming business and all client requirements. To keep the Food and Beverage Teams updated on a daily basis of any last minute business and amendments to weekly function sheets. Contribute to achieving sales targets / budgets set by senior management via cold calling, warm calling, client site visits, upselling, and increasing revenue streams where possible. To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity. To create reports for Business Development Meetings and have a sound knowledge of business on the books. To keep abrest of current trends in the events business such as weddings, functions, and conferences. To ensure quality standards and procedures are fully understood, implemented, and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement. To ensure all Events employees receive appropriate training, coaching and development to provide effective and efficient service in line with Hastings standards. To maintain effective communication and relationships with other hotel departments, suppliers and agencies to maintain an effective operation and ensure guest satisfaction. To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures. To seek and continuously develop knowledge relating to the industry sector and competitor activity, to provide input into future plans and activities, and to maintain and enhance the market position. To ensure the hotel's compliance with all matters relating to licensing laws, Customs and Excise Regulations and all other relevant legislation. Any other duties as required by management. Required Criteria Right to Work in the United Kingdom Previous sales/events experience Excellent communication, numeracy and IT skills Excellent customer care experience Exceptional attention to detail Ability to work under pressure and to deadlines and be a team player Good Command of the English Language A professional appearance Desired Criteria Previous sales/management experience in Hospitality A degree in Events Management or Tourism and Hospitality Management Skills Needed Account Management, Customer Relationship Management, Exceptional Customer Service Skills, Client Relationship Management, Time Management/Organisational skills About The Company Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us. Company Culture Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey. As a result, we are proud to have some of the best staff retention levels in the hospitality industry. Company Benefits We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday off, and opportunities for career progression and development. Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Cycle to work, Competitive salary, Event tickets, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Long service recognition, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Employee of the Month Salary £28,000.00 per year Skills: Account Management Customer Relationship Man Exceptional Customer Serv Client Relationship Manag Time Management/Organisat Benefits: Vacation, Paid time off Retirement plan and/or pension Employee development programs Employee discounts Cycle to work Competitive salary

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