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Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. The Operations Manager will oversee the day to day operation of the hotel across key operational departments including Food & Beverage, Front Office, Housekeeping and Spa ensuring guest experiences are consistently delivered. Key Responsibilities • Being a visible presence to both your teams and the guests to deliver an exceptional guest experience, • Supporting departmental teams in exceeding guest expectations whilst delivering a personalised service culture, • Ensuring the smooth and efficient day to day operation of all operational departments with effective cost control, • Constantly review operations, suggest ideas for improvement and support implementation across all operational areas, • Maintaining operational standards in line with LQA, Forbes and AA standards, • Supporting the delivery of the hotels operational objectives and departmental goals, • Supporting departmental managers in managing payroll and departmental costs in line with budget expectations, • Maximising sales opportunities and operational efficiencies to support profitability across the business, • Assisting in monitoring departmental financial performance, identifying areas for improvement, • Ensuring a positive and productive team culture across all operational departments, • Supporting the Learning & Development culture of developing talent into highly successful careers at Grantley Hall, • Assisting in recruiting, training and developing operational teams to achieve both personal and business objectives, • Supporting Heads of Department with employee performance management and HR related matters when required Key Skills, Qualities & Experience • Proven experience within hotel operations managing multiple operational departments is essential, • Previous experience overseeing multiple Food & Beverage outlets is essential, • Previous experience overseeing Front Office, Housekeeping and/or Spa operations would be beneficial, • A hands-on approach is essential, • Previous experience working in a luxury 4 or 5 star hotel environment is essential, • Excellent communication skills with the ability to build relationships with internal and external stakeholders at all levels., • Strong organisational and problem solving skills with the ability to manage multiple priorities effectively, • Accountable and resilient with the ability to work under pressure. Benefits We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees: • Tips typically over £200 per month (£3,400 per year), • Complimentary bespoke uniform and chef whites, • Complimentary meals whilst on duty, • Refer a Friend bonus - Earn up to £1000, • Holiday Buy/Sell Scheme, • Complimentary employee car parking, • Complimentary state of the art onsite gym - with personal trainer support, • 31 days annual leave (including bank holidays) increasing with service, • Professional development opportunities at all levels, • Reimbursement on work shoes, sight tests and professional memberships, • Modern and spacious discounted live in accommodation for eligible roles, • Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support., • We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards., • Employee Assistance Programme helpline and online support, along with wellbeing champions onsite, • Team Member of the Month Awards, • Discount on Grantley Halls Restaurants, Spa products and Gift Shop, • Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels, • Cycle to work scheme, • Access to Stream, allowing you to instantly access your wages, • Simplyhealth - Health cash plan

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. Key Responsibilities • Handle new and existing incoming room, restaurant, and spa booking enquiries, ensuring each call is answered promptly and professionally, • Have a good understanding of Grantley Hall and what we offer to guests in terms of a key selling points, • Coordinate guest stays, offering additional services and packages, noting guest requests and building profile preferences, • Provide a consistently excellent level of guest service in accordance to Grantley Hall values, ensuring that all guests receive an outstanding experience when booking their stay and occasion at the hotel, • Demonstrate strong sales skills with the ability to convert enquiries into sales whilst upselling additional facilities and items Key Skills, Qualities & Experience • Hands on approach to work, always being productive and looking to improve, • Passionate about hospitality, • Detail orientated and drives standards, • Possess a positive attitude and a desire to learn, • Ability to meet deadlines and work under pressure, • Friendly, courteous and helpful with excellent communication skills, • Motivated to go the extra mile for guests and colleagues, • Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team Benefits Grantley Hall offers a wide range of benefits and opportunities for all employees: • A monthly service charge - typically £3,400 annually, • 31 days holiday increasing to 33 days with length of service, • Access to earnings before payday (Stream), • Holiday Buy/Sell Scheme, • Free parking, • Complimentary meals when on duty, • Discounted modern and spacious live-in accommodation, • Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more..., • Team appreciation and wellbeing activities - Team member of the month awards, BBQ's, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs, • Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products, • Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support., • Discounted hotel stays with Pride of Britain hotels, • Complimentary bespoke uniform and annual shoe allowance, • Free sight tests for those eligible, • Onsite Team Gym with professional induction, • Refer a Friend Scheme where you can earn up to £1000, • 24/7 Employee Assistance Support line and online portal supporting 'mind, money, move, munch', • Grantley Academy to support your development, • Annual paid volunteering days

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. Key Responsibilities • Assist the Housekeeper with the ongoing training programme for the Department and maintaining records, • Train team members to assist in the laundry when required to meet standards and health and safety remits, • Prioritise departmental linens in accordance with function, • Keep a consistent supply to the spa of towels, therapist items and robes, keeping a consistent check on levels, • Assist in the organisation of all distribution and collection of clean and dirty linen and uniforms, • Responsible for the cleaning of guest laundry within the company guidelines and the sending and delivery of guest or staff dry cleaning, • Responsible for the laundering of staff uniform and the distribution of items to existing and new staff, • Repair uniforms and guests linens, duvet covers, robes etc when required, • Act as guest valet throughout the time on duty, pressing of suits or meeting any light laundering requests., • Assist in the ordering of laundry materials, • Responsible for checking machinery and equipment for faults and report any defects to the maintenance department in the accepted manner or to the laundry machine provider for service calls, • Responsibile for ensuring that procedures are in place and are followed to maintain a safe and clean working environment. Key Skills, Qualities & Experience • Hands on approach to work, always being productive and looking to improve, • Passionate about the work you do, • Detail orientated and drives standards, • Possess a positive attitude and a desire to learn, • Ability to meet deadlines and work under pressure, • Friendly, courteous and helpful with excellent communication skills, • Motivated to go the extra mile for guests and colleagues, • Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team Benefits Grantley Hall offers a wide range of benefits and opportunities for all employees: • A monthly service charge - typically £3,400 annually, • 31 days holiday increasing to 33 days with length of service, • Access to earnings before payday (Stream), • Holiday Buy/Sell Scheme, • Free parking, • Complimentary meals when on duty, • Discounted modern and spacious live-in accommodation, • Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more..., • Team appreciation and wellbeing activities - Team member of the month awards, BBQ's, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs, • Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products, • Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support., • Discounted hotel stays with Pride of Britain hotels, • Complimentary bespoke uniform and annual shoe allowance, • Free sight tests for those eligible, • Onsite Team Gym with professional induction, • Refer a Friend Scheme where you can earn up to £1000, • 24/7 Employee Assistance Support line and online portal supporting 'mind, money, move, munch', • Grantley Academy to support your development, • Annual paid volunteering days

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. Key Responsibilities Guest Experience • To be a visible presence to both your teams and the guest to deliver an exceptional guest experience., • To exceed guest expectations through establishing a dynamic service culture within all operational teams., • To ensure an efficient guest operation with adequate cost control across the business., • To constantly review, suggest ideas for improvements and action in all areas of the operation., • To be the leader of the standards and to maintain these in line with in house and red star standards., • To assist in setting the hotels objectives and future strategies., • Act as an ambassador for the business. Financial • To manage alongside the departmental managers the departmental budget lines and payroll., • To maximise all sales opportunities to ensure budgeted profitability is achieved or exceeded., • To assist the GM and Director of Finance with budgeting/forecasting and payroll for the property when required. People • To ensure a positive and productive team culture., • To support the Learning & Development culture of developing raw talent into highly successful careers at Grantley Hall., • To recruit, train and continually develop all of your direct reports and their teams to achieve their personal and business objectives., • To address any issues of poor conduct and/or performance with the relevant HOD and participate in HR procedures as necessary., • To follow all HR procedures and policies. Key Skills, Qualities & Experience • Proven experience managing large-scale hotel departments with high volumes, multiple service areas and sizeable teams is essential., • A hands on Operator is essential., • Previous experience working with 4 or 5 red star service would be beneficial., • Excellent communication skills with the ability to build relationships with internal and external stakeholders at all levels., • Analytical mindset with the ability to interpret data and metrics to drive decision making., • Strong leadership skills to effectively manage and motivate multiple teams to achieve high levels of operational performance., • Accountable and resilient with the ability to work under pressure. Benefits We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees: • Tips typically over £200 per month (£3,400 per year), • Complimentary bespoke uniform and chef whites, • Complimentary meals whilst on duty, • Refer a Friend bonus - Earn up to £1000, • Holiday Buy/Sell Scheme, • Complimentary employee car parking, • Complimentary state of the art onsite gym - with personal trainer support, • 31 days annual leave (including bank holidays) increasing with service, • Professional development opportunities at all levels, • Reimbursement on work shoes, sight tests and professional memberships, • Modern and spacious discounted live in accommodation for eligible roles, • Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support., • We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards., • Employee Assistance Programme helpline and online support, along with wellbeing champions onsite, • Team Member of the Month Awards, • Discount on Grantley Halls Restaurants, Spa products and Gift Shop, • Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels, • Cycle to work scheme, • Access to Stream, allowing you to instantly access your wages, • Simplyhealth - Health cash plan

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. Key Responsibilities • Consistently provide the highest standards of service, drinks preparation, and bar organisation, always seeking to exceed our guests' expectations, • Lead by example with a dynamic, warm and friendly presence at our Bar, preparing drinks and cocktails to the highest standards, • Mentor, train and support the development of the bar team, ensuring consistent performance and professional growth, • Oversee and maintain exceptional cleaning and hygiene standards across the entire bar area, • Take ownership of stock ordering, inventory control, and stock rotation in collaboration with the Bar Manager, • Manage the preparation of cocktail pre-batches to ensure efficient and consistent service during busy periods, • Play a leading role in drink and cocktail menu development, bringing creativity, innovation and alignment with seasonal and luxury standards, • Deliver efficient service of drinks, providing a professional and memorable experience for all our guests, • Maintain in-depth knowledge of the beverage offering and be a key point of contact for product queries and suggestions, • Meticulously prepare drinks; accurately measure, follow recipes and ensure elegant presentation, • Proficiently upsell products and actively encourage the team to do the same at every opportunity, • Engage warmly with guests, demonstrating professionalism and a commitment to exceptional service, contributing to the overall five-star experience at Grantley Hall Key Skills, Qualities & Experience • Proven leadership experience in a high-end hospitality or bar setting, • Hands-on approach to work, leading by example and always looking to improve, • Passion for hospitality and a genuine desire to create memorable guest experiences, • Detail-oriented and uncompromising on quality and cleanliness standards, • Positive attitude with strong mentoring and training capabilities, • Calm under pressure, with excellent time management and multitasking abilities, • Exceptional interpersonal and communication skills, • A self-starter with strong initiative and dedication to the wider Grantley Hall team Benefits Grantley Hall offers a wide range of benefits and opportunities for all employees: • A monthly service charge - typically £3,400 annually, • 31 days holiday increasing to 33 days with length of service, • Access to earnings before payday (Stream), • Holiday Buy/Sell Scheme, • Free parking, • Complimentary meals when on duty, • Discounted modern and spacious live-in accommodation, • Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more..., • Team appreciation and wellbeing activities - Team member of the month awards, BBQ's, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs, • Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products, • Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support., • Discounted hotel stays with Pride of Britain hotels, • Complimentary bespoke uniform and annual shoe allowance, • Free sight tests for those eligible, • Onsite Team Gym with professional induction, • Refer a Friend Scheme where you can earn up to £1000, • 24/7 Employee Assistance Support line and online portal supporting 'mind, money, move, munch', • Grantley Academy to support your development, • Annual paid volunteering days

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. Key Responsibilities • Deliver and maintain the highest standards of cleanliness, room preparation and presentation throughout the estate, including deep cleaning exercises, • Take pride in the work you are doing, ensuring that the cleanliness and presentation of your allocated rooms are always achieved, • Restock and replace items in guest rooms, bathrooms and public areas, making sure our guests have everything they need in preparation for their arrival, • Follow directions from the Housekeeping Manager and Supervisors to ensure tasks are met to their expectation, • Ensure rooms are ready in the set deadlines to meet guest arrival times Key Skills, Qualities & Experience • Hands on approach to work, always being productive and looking to improve, • Passionate about the work you do, • Detail orientated and drives standards, • Possess a positive attitude and a desire to learn, • Friendly, courteous and helpful with excellent communication skills, • Motivated to go the extra mile for guests and colleagues, • Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team Benefits Grantley Hall offers a wide range of benefits and opportunities for all employees: • A monthly service charge - typically £3,400 annually, • 31 days holiday increasing to 33 days with length of service, • Access to earnings before payday (Stream), • Holiday Buy/Sell Scheme, • Free parking, • Complimentary meals when on duty, • Discounted modern and spacious live-in accommodation, • Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more..., • Team appreciation and wellbeing activities - Team member of the month awards, BBQ's, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs, • Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products, • Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support., • Discounted hotel stays with Pride of Britain hotels, • Complimentary bespoke uniform and annual shoe allowance, • Free sight tests for those eligible, • Onsite Team Gym with professional induction, • Refer a Friend Scheme where you can earn up to £1000, • 24/7 Employee Assistance Support line and online portal supporting 'mind, money, move, munch', • Grantley Academy to support your development, • Annual paid volunteering days

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. Key Responsibilities • Manage the laundry operation according to our operational procedures, • Supervise room attendants and linen porters in the afternoon to ensure all tasks are being completed, • Participate in the cleaning of rooms when required, • Check arrival rooms before 3pm each day, • Ensure all public areas are kept to the highest standard throughout the afternoon and into the evening, • Complete all paperwork for room attendants allocations using opera allocations and reservation traces for special requests, • Carry out room audit checks to ensure standards are kept high and to a consistent level, • Be in communication with front office and duty management during the shift, • Report of any damages to rooms or public areas either to your line manager or directly to maintenance, • Ensure that all public areas are maintained to the high standards at all times as per the company SOP by following check lists, • Observe and note all DND signs and ensure daily service note is placed under the door, • Refresh and tidy public area bathrooms and lounges as and when required, • Ensure equipment is in working order and to report any damages to maintenance or your line manager, • Update guest profiles on opera so any special requests given to you by guests directly, so these preferences can be noted Key Skills, Qualities & Experience • Hands on approach to work, always being productive and looking to improve, • Detail orientated and drives standards, • Possess a positive attitude and a desire to learn, • Ability to meet deadlines and work under pressure, • Friendly, courteous and helpful with excellent communication skills, • Motivated to go the extra mile for guests and colleagues, • Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team Benefits We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees: • Tips typically over £200 per month (£3,400 per year), • Complimentary bespoke uniform and chef whites, • Complimentary meals whilst on duty, • Refer a Friend bonus - Earn up to £1000, • Holiday Buy/Sell Scheme, • Complimentary employee car parking, • Complimentary state of the art onsite gym - with personal trainer support, • 31 days annual leave (including bank holidays) increasing with service, • Professional development opportunities at all levels, • Reimbursement on work shoes, sight tests and professional memberships, • Modern and spacious discounted live in accommodation for eligible roles, • Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support., • We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards., • Employee Assistance Programme helpline and online support, along with wellbeing champions onsite, • Team Member of the Month Awards, • Discount on Grantley Halls Restaurants, Spa products and Gift Shop, • Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels, • Cycle to work scheme, • Access to Stream, allowing you to instantly access your wages, • Simplyhealth - Health cash plan

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. Purpose of the Role We have fantastic opportunities to work in our food and beverage outlets ensuring the smooth service and running of our restaurants. As a Waiter you will be delivering a high level of service to all of our guests. • Delivering the concept and ethos to the required five star standards, • Be able to competently maintain the operation of the restaurant and bars during service, • To inspire and motivate your peers to deliver outstanding customer service, • Responsible for cash and stock security, • Pro-actively learn and know in detail our Food and Beverage offerings, being able to passionately describe and sell this to our guest, • Carry out the set up and breakdown of the restaurant About You • Hardworking, friendly, team player with a passion and enthusiasm for delivering authentic Yorkshire hospitality, • Previous experience of working in a large upscale, high volume restaurant and bar is preferred however full training will be provided, • Be presentable, personable with outstanding customer service skills, • To go above and beyond with all guests whilst supporting fellow team members with respect Benefits Grantley Hall offers a wide range of benefits and opportunities for all employees: • A monthly service charge - typically £3,400 annually, • 31 days holiday increasing to 33 days with length of service, • Access to earnings before payday (Stream), • Holiday Buy/Sell Scheme, • Free parking, • Complimentary meals when on duty, • Discounted modern and spacious live-in accommodation, • Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more..., • Team appreciation and wellbeing activities - Team member of the month awards, BBQ's, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs, • Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products, • Grantley Gateway - Discounts and cash back on shopping and trips out, • Discounted hotel stays with Relais & Chateaux and Pride of Britain hotels, • Complimentary bespoke uniform and annual shoe allowance, • Free sight tests for those eligible, • Onsite Team Gym with professional induction, • Refer a Friend Scheme where you can earn up to £1000, • 24/7 Employee Assistance Support line and online portal supporting 'mind, money, move, munch', • Grantley Academy to support your development, • Annual paid volunteering days

Front of House ManagerThe Opportunity We are seeking an experienced and professional Front of House Manager to lead our reception and guest services team. This is a key leadership role responsible for ensuring the smooth day-to-day operation of the Front of House department while delivering exceptional guest experiences at every stage of the customer journey. The successful candidate will be passionate about hospitality, highly organised and confident managing a busy reception environment. You will lead by example, support and develop the team, and ensure the highest standards of service, presentation and operational efficiency are maintained at all times. Key Responsibilities • Lead and manage the Front of House team, ensuring excellent guest service standards are consistently delivered., • Oversee all reception operations including guest check-in/check-out, reservations, room allocations and billing procedures., • Act as the main point of contact for guest enquiries, feedback and complaints, resolving issues professionally and efficiently., • Ensure effective communication between reception, housekeeping, maintenance and other hotel departments., • Monitor staffing levels, rota planning and team performance to ensure smooth daily operations., • Train, support and motivate team members, encouraging a positive and professional working environment. <...

Valor Hospitality Careers - UK in Harrogate seeks a Food and Beverage Assistant to deliver top-notch service during guest dining experiences. Join a passionate team dedicated to enhancing hospitality and customer satisfaction. The role offers a competitive rate of £12.71 per hour, with valuable benefits including discounts at UK hotels, free meals while on duty, and opportunities for career growth through training programs. #J-18808-Ljbffr

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. Key Responsibilities • Delivering the Grantley Hall Restaurant and Bar concept and ethos to the required five star standards, • Be able to competently maintain the operation of the restaurant and bars during service, • To inspire and motivate your peers to deliver outstanding customer service, • Responsible for cash and stock security, • Pro-actively learn and know in detail our Food and Beverage offerings, being able to passionately describe and sell this to our guest, • Carry out the set up and breakdown of the restaurant Key Skills, Qualities & Experience • Hands on approach to work, always being productive and looking to improve, • Passionate about hospitality, • Detail orientated and drives standards, • Possess a positive attitude and a desire to learn, • Ability to meet deadlines and work under pressure, • Friendly, courteous and helpful with excellent communication skills, • Motivated to go the extra mile for guests and colleagues, • Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team Benefits Grantley Hall offers a wide range of benefits and opportunities for all employees: • A monthly service charge - typically £3,400 annually, • 31 days holiday increasing to 33 days with length of service, • Access to earnings before payday (Stream), • Holiday Buy/Sell Scheme, • Free parking, • Complimentary meals when on duty, • Discounted modern and spacious live-in accommodation, • Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more..., • Team appreciation and wellbeing activities - Team member of the month awards, BBQ's, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs, • Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products, • Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support., • Discounted hotel stays with Pride of Britain hotels, • Complimentary bespoke uniform and annual shoe allowance, • Free sight tests for those eligible, • Onsite Team Gym with professional induction, • Refer a Friend Scheme where you can earn up to £1000, • 24/7 Employee Assistance Support line and online portal supporting 'mind, money, move, munch', • Grantley Academy to support your development, • Annual paid volunteering days

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully. Purpose of the Role We have fantastic opportunities to work in our food and beverage outlets ensuring the smooth service and running of our restaurants. As a Waiter you will be delivering a high level of service to all of our guests. • Delivering the concept and ethos to the required five star standards, • Be able to competently maintain the operation of the restaurant and bars during service, • To inspire and motivate your peers to deliver outstanding customer service, • Responsible for cash and stock security, • Pro-actively learn and know in detail our Food and Beverage offerings, being able to passionately describe and sell this to our guest, • Carry out the set up and breakdown of the restaurant About You • Hardworking, friendly, team player with a passion and enthusiasm for delivering authentic Yorkshire hospitality, • Previous experience of working in a large upscale, high volume restaurant and bar is preferred however full training will be provided, • Be presentable, personable with outstanding customer service skills, • To go above and beyond with all guests whilst supporting fellow team members with respect Benefits Grantley Hall offers a wide range of benefits and opportunities for all employees: • A monthly service charge - typically £3,400 annually, • 31 days holiday increasing to 33 days with length of service, • Access to earnings before payday (Stream), • Holiday Buy/Sell Scheme, • Free parking, • Complimentary meals when on duty, • Discounted modern and spacious live-in accommodation, • Celebrating success! xrnqpay Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more..., • Team appreciation and wellbeing activities - Team member of the month awards, BBQ's, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs, • Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products, • Grantley Gateway - Discounts and cash back on shopping and trips out, • Discounted hotel stays with Relais & Chateaux and Pride of Britain hotels, • Complimentary bespoke uniform and annual shoe allowance, • Free sight tests for those eligible, • Onsite Team Gym with professional induction, • Refer a Friend Scheme where you can earn up to £1000, • 24/7 Employee Assistance Support line and online portal supporting 'mind, money, move, munch', • Grantley Academy to support your development, • Annual paid volunteering days

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. Apply (by clicking the relevant button) after checking through all the related job information below. Key Responsibilities • Delivering the Grantley Hall Restaurant and Bar concept and ethos to the required five star standards, • Be able to competently maintain the operation of the restaurant and bars during service, • To inspire and motivate your peers to deliver outstanding customer service, • Responsible for cash and stock security, • Pro-actively learn and know in detail our Food and Beverage offerings, being able to passionately describe and sell this to our guest, • Carry out the set up and breakdown of the restaurant Key Skills, Qualities & Experience • Hands on approach to work, always being productive and looking to improve, • Passionate about hospitality, • Detail orientated and drives standards, • Possess a positive attitude and a desire to learn, • Ability to meet deadlines and work under pressure, • Friendly, courteous and helpful with excellent communication skills, • Motivated to go the extra mile for guests and colleagues, • Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team Benefits Grantley Hall offers a wide range of benefits and opportunities for all employees: • A monthly service charge - typically £3,400 annually, • 31 days holiday increasing to 33 days with length of service, • Access to earnings before payday (Stream), • Holiday Buy/Sell Scheme, • Free parking, • Complimentary meals when on duty, • Discounted modern and spacious live-in accommodation, • Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more..., • Team appreciation and wellbeing activities - Team member of the month awards, BBQ's, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs, • Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products, • Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. xrnqpay We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support., • Discounted hotel stays with Pride of Britain hotels, • Complimentary bespoke uniform and annual shoe allowance, • Free sight tests for those eligible, • Onsite Team Gym with professional induction, • Refer a Friend Scheme where you can earn up to £1000, • 24/7 Employee Assistance Support line and online portal supporting 'mind, money, move, munch', • Grantley Academy to support your development, • Annual paid volunteering days

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. Applying for this role is straight forward Scroll down and click on Apply to be considered for this position. Key Responsibilities • Capable of creating, purchase and manage a cellar of 300 wines plus, • Inspire and train staff from your wine knowledge and experience, • Help with food service, when possible, with the restaurant team, • Responsible for maintaining good staff welfare, • Making sure the wine and drinks service is at the highest level, • Making recommendation of food and wine parings, • Train and develop the staff using the company procedures, • To deliver wine events and tastings to our guests, • To manage and take ownership of the cellars and distribution of stock, • Help push sales to gain the best possible profit for the restaurant Key Skills, Qualities & Experience • Team player, • Previous experience as a sommelier, • Be passionate about delivering the highest levels of service to our guest in an engaging way, • Perform wine decanting in a professional manner, • Ability to work under pressure, • Well organised with great attention to detail, • To be qualified to level 2 WSET or CMS, • To ensure areas are always clean and tidy, • Ability to pass your enthusiasm to guests and team members alike, • Well-presented and well-mannered Benefits Grantley Hall offers a wide range of benefits and opportunities for all employees: • A monthly service charge - typically £3,400 annually, • 31 days holiday increasing to 33 days with length of service, • Access to earnings before payday (Stream), • Holiday Buy/Sell Scheme, • Free parking, • Complimentary meals when on duty, • Discounted modern and spacious live-in accommodation, • Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more..., • Team appreciation and wellbeing activities - Team member of the month awards, BBQ's, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs, • Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products, • Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. xrnqpay We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support., • Discounted hotel stays with Pride of Britain hotels, • Complimentary bespoke uniform and annual shoe allowance, • Free sight tests for those eligible, • Onsite Team Gym with professional induction, • Refer a Friend Scheme where you can earn up to £1000, • 24/7 Employee Assistance Support line and online portal supporting 'mind, money, move, munch', • Grantley Academy to support your development, • Annual paid volunteering days

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding. Key Responsibilities • Handle new and existing incoming room, restaurant, and spa booking enquiries, ensuring each call is answered promptly and professionally, • Have a good understanding of Grantley Hall and what we offer to guests in terms of a key selling points, • Coordinate guest stays, offering additional services and packages, noting guest requests and building profile preferences, • Provide a consistently excellent level of guest service in accordance to Grantley Hall values, ensuring that all guests receive an outstanding experience when booking their stay and occasion at the hotel, • Demonstrate strong sales skills with the ability to convert enquiries into sales whilst upselling additional facilities and items Key Skills, Qualities & Experience • Hands on approach to work, always being productive and looking to improve, • Passionate about hospitality, • Detail orientated and drives standards, • Possess a positive attitude and a desire to learn, • Ability to meet deadlines and work under pressure, • Friendly, courteous and helpful with excellent communication skills, • Motivated to go the extra mile for guests and colleagues, • Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team Benefits Grantley Hall offers a wide range of benefits and opportunities for all employees: • A monthly service charge - typically £3,400 annually, • 31 days holiday increasing to 33 days with length of service, • Access to earnings before payday (Stream), • Holiday Buy/Sell Scheme, • Free parking, • Complimentary meals when on duty, • Discounted modern and spacious live-in accommodation, • Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more..., • Team appreciation and wellbeing activities - Team member of the month awards, BBQ's, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs, • Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products, • Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. xrnqpay We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support., • Discounted hotel stays with Pride of Britain hotels, • Complimentary bespoke uniform and annual shoe allowance, • Free sight tests for those eligible, • Onsite Team Gym with professional induction, • Refer a Friend Scheme where you can earn up to £1000, • 24/7 Employee Assistance Support line and online portal supporting 'mind, money, move, munch', • Grantley Academy to support your development, • Annual paid volunteering days

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. The following information provides an overview of the skills, qualities, and qualifications needed for this role. Key Responsibilities • Deliver and maintain the highest standards of cleanliness, room preparation and presentation throughout the estate, including deep cleaning exercises, • Take pride in the work you are doing, ensuring that the cleanliness and presentation of your allocated rooms are always achieved, • Restock and replace items in guest rooms, bathrooms and public areas, making sure our guests have everything they need in preparation for their arrival, • Follow directions from the Housekeeping Manager and Supervisors to ensure tasks are met to their expectation, • Ensure rooms are ready in the set deadlines to meet guest arrival times Key Skills, Qualities & Experience • Hands on approach to work, always being productive and looking to improve, • Passionate about the work you do, • Detail orientated and drives standards, • Possess a positive attitude and a desire to learn, • Friendly, courteous and helpful with excellent communication skills, • Motivated to go the extra mile for guests and colleagues, • Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team Benefits Grantley Hall offers a wide range of benefits and opportunities for all employees: • A monthly service charge - typically £3,400 annually, • 31 days holiday increasing to 33 days with length of service, • Access to earnings before payday (Stream), • Holiday Buy/Sell Scheme, • Free parking, • Complimentary meals when on duty, • Discounted modern and spacious live-in accommodation, • Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more..., • Team appreciation and wellbeing activities - Team member of the month awards, BBQ's, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs, • Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products, • Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. xrnqpay We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support., • Discounted hotel stays with Pride of Britain hotels, • Complimentary bespoke uniform and annual shoe allowance, • Free sight tests for those eligible, • Onsite Team Gym with professional induction, • Refer a Friend Scheme where you can earn up to £1000, • 24/7 Employee Assistance Support line and online portal supporting 'mind, money, move, munch', • Grantley Academy to support your development, • Annual paid volunteering days

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. Key Responsibilities • Capable of creating, purchase and manage a cellar of 300 wines plus, • Inspire and train staff from your wine knowledge and experience, • Help with food service, when possible, with the restaurant team, • Responsible for maintaining good staff welfare, • Making sure the wine and drinks service is at the highest level, • Making recommendation of food and wine parings, • Train and develop the staff using the company procedures, • To deliver wine events and tastings to our guests, • To manage and take ownership of the cellars and distribution of stock, • Help push sales to gain the best possible profit for the restaurant Key Skills, Qualities & Experience • Team player, • Previous experience as a sommelier, • Be passionate about delivering the highest levels of service to our guest in an engaging way, • Perform wine decanting in a professional manner, • Ability to work under pressure, • Well organised with great attention to detail, • To be qualified to level 2 WSET or CMS, • To ensure areas are always clean and tidy, • Ability to pass your enthusiasm to guests and team members alike, • Well-presented and well-mannered Benefits Grantley Hall offers a wide range of benefits and opportunities for all employees: • A monthly service charge - typically £3,400 annually, • 31 days holiday increasing to 33 days with length of service, • Access to earnings before payday (Stream), • Holiday Buy/Sell Scheme, • Free parking, • Complimentary meals when on duty, • Discounted modern and spacious live-in accommodation, • Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more..., • Team appreciation and wellbeing activities - Team member of the month awards, BBQ's, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs, • Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products, • Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support., • Discounted hotel stays with Pride of Britain hotels, • Complimentary bespoke uniform and annual shoe allowance, • Free sight tests for those eligible, • Onsite Team Gym with professional induction, • Refer a Friend Scheme where you can earn up to £1000, • 24/7 Employee Assistance Support line and online portal supporting 'mind, money, move, munch', • Grantley Academy to support your development, • Annual paid volunteering days

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV. Key Responsibilities • Consistently provide the highest standards of service, drinks preparation, and bar organisation, always seeking to exceed our guests' expectations, • Lead by example with a dynamic, warm and friendly presence at our Bar, preparing drinks and cocktails to the highest standards, • Mentor, train and support the development of the bar team, ensuring consistent performance and professional growth, • Oversee and maintain exceptional cleaning and hygiene standards across the entire bar area, • Take ownership of stock ordering, inventory control, and stock rotation in collaboration with the Bar Manager, • Manage the preparation of cocktail pre-batches to ensure efficient and consistent service during busy periods, • Play a leading role in drink and cocktail menu development, bringing creativity, innovation and alignment with seasonal and luxury standards, • Deliver efficient service of drinks, providing a professional and memorable experience for all our guests, • Maintain in-depth knowledge of the beverage offering and be a key point of contact for product queries and suggestions, • Meticulously prepare drinks; accurately measure, follow recipes and ensure elegant presentation, • Proficiently upsell products and actively encourage the team to do the same at every opportunity, • Engage warmly with guests, demonstrating professionalism and a commitment to exceptional service, contributing to the overall five-star experience at Grantley Hall Key Skills, Qualities & Experience • Proven leadership experience in a high-end hospitality or bar setting, • Hands-on approach to work, leading by example and always looking to improve, • Passion for hospitality and a genuine desire to create memorable guest experiences, • Detail-oriented and uncompromising on quality and cleanliness standards, • Positive attitude with strong mentoring and training capabilities, • Calm under pressure, with excellent time management and multitasking abilities, • Exceptional interpersonal and communication skills, • A self-starter with strong initiative and dedication to the wider Grantley Hall team Benefits Grantley Hall offers a wide range of benefits and opportunities for all employees: • A monthly service charge - typically £3,400 annually, • 31 days holiday increasing to 33 days with length of service, • Access to earnings before payday (Stream), • Holiday Buy/Sell Scheme, • Free parking, • Complimentary meals when on duty, • Discounted modern and spacious live-in accommodation, • Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more..., • Team appreciation and wellbeing activities - Team member of the month awards, BBQ's, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs, • Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products, • Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. xrnqpay We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support., • Discounted hotel stays with Pride of Britain hotels, • Complimentary bespoke uniform and annual shoe allowance, • Free sight tests for those eligible, • Onsite Team Gym with professional induction, • Refer a Friend Scheme where you can earn up to £1000, • 24/7 Employee Assistance Support line and online portal supporting 'mind, money, move, munch', • Grantley Academy to support your development, • Annual paid volunteering days

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. Please make an application promptly if you are a good match for this role due to high levels of interest. Key Responsibilities • Assist the Housekeeper with the ongoing training programme for the Department and maintaining records, • Train team members to assist in the laundry when required to meet standards and health and safety remits, • Prioritise departmental linens in accordance with function, • Keep a consistent supply to the spa of towels, therapist items and robes, keeping a consistent check on levels, • Assist in the organisation of all distribution and collection of clean and dirty linen and uniforms, • Responsible for the cleaning of guest laundry within the company guidelines and the sending and delivery of guest or staff dry cleaning, • Responsible for the laundering of staff uniform and the distribution of items to existing and new staff, • Repair uniforms and guests linens, duvet covers, robes etc when required, • Act as guest valet throughout the time on duty, pressing of suits or meeting any light laundering requests., • Assist in the ordering of laundry materials, • Responsible for checking machinery and equipment for faults and report any defects to the maintenance department in the accepted manner or to the laundry machine provider for service calls, • Responsibile for ensuring that procedures are in place and are followed to maintain a safe and clean working environment. Key Skills, Qualities & Experience • Hands on approach to work, always being productive and looking to improve, • Passionate about the work you do, • Detail orientated and drives standards, • Possess a positive attitude and a desire to learn, • Ability to meet deadlines and work under pressure, • Friendly, courteous and helpful with excellent communication skills, • Motivated to go the extra mile for guests and colleagues, • Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team Benefits Grantley Hall offers a wide range of benefits and opportunities for all employees: • A monthly service charge - typically £3,400 annually, • 31 days holiday increasing to 33 days with length of service, • Access to earnings before payday (Stream), • Holiday Buy/Sell Scheme, • Free parking, • Complimentary meals when on duty, • Discounted modern and spacious live-in accommodation, • Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more..., • Team appreciation and wellbeing activities - Team member of the month awards, BBQ's, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs, • Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products, • Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. xrnqpay We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support., • Discounted hotel stays with Pride of Britain hotels, • Complimentary bespoke uniform and annual shoe allowance, • Free sight tests for those eligible, • Onsite Team Gym with professional induction, • Refer a Friend Scheme where you can earn up to £1000, • 24/7 Employee Assistance Support line and online portal supporting 'mind, money, move, munch', • Grantley Academy to support your development, • Annual paid volunteering days

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. Apply fast, check the full description by scrolling below to find out the full requirements for this role. Key Responsibilities Guest Experience • To be a visible presence to both your teams and the guest to deliver an exceptional guest experience., • To exceed guest expectations through establishing a dynamic service culture within all operational teams., • To ensure an efficient guest operation with adequate cost control across the business., • To constantly review, suggest ideas for improvements and action in all areas of the operation., • To be the leader of the standards and to maintain these in line with in house and red star standards., • To assist in setting the hotels objectives and future strategies., • Act as an ambassador for the business. Financial • To manage alongside the departmental managers the departmental budget lines and payroll., • To maximise all sales opportunities to ensure budgeted profitability is achieved or exceeded., • To assist the GM and Director of Finance with budgeting/forecasting and payroll for the property when required. People • To ensure a positive and productive team culture., • To support the Learning & Development culture of developing raw talent into highly successful careers at Grantley Hall., • To recruit, train and continually develop all of your direct reports and their teams to achieve their personal and business objectives., • To address any issues of poor conduct and/or performance with the relevant HOD and participate in HR procedures as necessary., • To follow all HR procedures and policies. Key Skills, Qualities & Experience • Proven experience managing large-scale hotel departments with high volumes, multiple service areas and sizeable teams is essential., • A hands on Operator is essential., • Previous experience working with 4 or 5 red star service would be beneficial., • Excellent communication skills with the ability to build relationships with internal and external stakeholders at all levels., • Analytical mindset with the ability to interpret data and metrics to drive decision making., • Strong leadership skills to effectively manage and motivate multiple teams to achieve high levels of operational performance., • Accountable and resilient with the ability to work under pressure. Benefits We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees: • Tips typically over £200 per month (£3,400 per year), • Complimentary bespoke uniform and chef whites, • Complimentary meals whilst on duty, • Refer a Friend bonus - Earn up to £1000, • Holiday Buy/Sell Scheme, • Complimentary employee car parking, • Complimentary state of the art onsite gym - with personal trainer support, • 31 days annual leave (including bank holidays) increasing with service, • Professional development opportunities at all levels, • Reimbursement on work shoes, sight tests and professional memberships, • Modern and spacious discounted live in accommodation for eligible roles, • Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support., • We celebrate success. With an annual awards ceremony as well team events and incentives. xrnqpay Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards., • Employee Assistance Programme helpline and online support, along with wellbeing champions onsite, • Team Member of the Month Awards, • Discount on Grantley Halls Restaurants, Spa products and Gift Shop, • Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels, • Cycle to work scheme, • Access to Stream, allowing you to instantly access your wages, • Simplyhealth - Health cash plan

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck. Key Responsibilities • Manage the laundry operation according to our operational procedures, • Supervise room attendants and linen porters in the afternoon to ensure all tasks are being completed, • Participate in the cleaning of rooms when required, • Check arrival rooms before 3pm each day, • Ensure all public areas are kept to the highest standard throughout the afternoon and into the evening, • Complete all paperwork for room attendants allocations using opera allocations and reservation traces for special requests, • Carry out room audit checks to ensure standards are kept high and to a consistent level, • Be in communication with front office and duty management during the shift, • Report of any damages to rooms or public areas either to your line manager or directly to maintenance, • Ensure that all public areas are maintained to the high standards at all times as per the company SOP by following check lists, • Observe and note all DND signs and ensure daily service note is placed under the door, • Refresh and tidy public area bathrooms and lounges as and when required, • Ensure equipment is in working order and to report any damages to maintenance or your line manager, • Update guest profiles on opera so any special requests given to you by guests directly, so these preferences can be noted Key Skills, Qualities & Experience • Hands on approach to work, always being productive and looking to improve, • Detail orientated and drives standards, • Possess a positive attitude and a desire to learn, • Ability to meet deadlines and work under pressure, • Friendly, courteous and helpful with excellent communication skills, • Motivated to go the extra mile for guests and colleagues, • Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team Benefits We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees: • Tips typically over £200 per month (£3,400 per year), • Complimentary bespoke uniform and chef whites, • Complimentary meals whilst on duty, • Refer a Friend bonus - Earn up to £1000, • Holiday Buy/Sell Scheme, • Complimentary employee car parking, • Complimentary state of the art onsite gym - with personal trainer support, • 31 days annual leave (including bank holidays) increasing with service, • Professional development opportunities at all levels, • Reimbursement on work shoes, sight tests and professional memberships, • Modern and spacious discounted live in accommodation for eligible roles, • Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support., • We celebrate success. With an annual awards ceremony as well team events and incentives. xrnqpay Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards., • Employee Assistance Programme helpline and online support, along with wellbeing champions onsite, • Team Member of the Month Awards, • Discount on Grantley Halls Restaurants, Spa products and Gift Shop, • Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels, • Cycle to work scheme, • Access to Stream, allowing you to instantly access your wages, • Simplyhealth - Health cash plan

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below. The Operations Manager will oversee the day to day operation of the hotel across key operational departments including Food & Beverage, Front Office, Housekeeping and Spa ensuring guest experiences are consistently delivered. Key Responsibilities • Being a visible presence to both your teams and the guests to deliver an exceptional guest experience, • Supporting departmental teams in exceeding guest expectations whilst delivering a personalised service culture, • Ensuring the smooth and efficient day to day operation of all operational departments with effective cost control, • Constantly review operations, suggest ideas for improvement and support implementation across all operational areas, • Maintaining operational standards in line with LQA, Forbes and AA standards, • Supporting the delivery of the hotels operational objectives and departmental goals, • Supporting departmental managers in managing payroll and departmental costs in line with budget expectations, • Maximising sales opportunities and operational efficiencies to support profitability across the business, • Assisting in monitoring departmental financial performance, identifying areas for improvement, • Ensuring a positive and productive team culture across all operational departments, • Supporting the Learning & Development culture of developing talent into highly successful careers at Grantley Hall, • Assisting in recruiting, training and developing operational teams to achieve both personal and business objectives, • Supporting Heads of Department with employee performance management and HR related matters when required Key Skills, Qualities & Experience • Proven experience within hotel operations managing multiple operational departments is essential, • Previous experience overseeing multiple Food & Beverage outlets is essential, • Previous experience overseeing Front Office, Housekeeping and/or Spa operations would be beneficial, • A hands-on approach is essential, • Previous experience working in a luxury 4 or 5 star hotel environment is essential, • Excellent communication skills with the ability to build relationships with internal and external stakeholders at all levels., • Strong organisational and problem solving skills with the ability to manage multiple priorities effectively, • Accountable and resilient with the ability to work under pressure. Benefits We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees: • Tips typically over £200 per month (£3,400 per year), • Complimentary bespoke uniform and chef whites, • Complimentary meals whilst on duty, • Refer a Friend bonus - Earn up to £1000, • Holiday Buy/Sell Scheme, • Complimentary employee car parking, • Complimentary state of the art onsite gym - with personal trainer support, • 31 days annual leave (including bank holidays) increasing with service, • Professional development opportunities at all levels, • Reimbursement on work shoes, sight tests and professional memberships, • Modern and spacious discounted live in accommodation for eligible roles, • Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support., • We celebrate success. With an annual awards ceremony as well team events and incentives. xrnqpay Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards., • Employee Assistance Programme helpline and online support, along with wellbeing champions onsite, • Team Member of the Month Awards, • Discount on Grantley Halls Restaurants, Spa products and Gift Shop, • Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels, • Cycle to work scheme, • Access to Stream, allowing you to instantly access your wages, • Simplyhealth - Health cash plan