Customer support manager jobs in ReadingCreate job alerts
- Intoku (Reading)
Assistant Manager13 days ago£27000–£30000 yearlyFull-timeReadingKey Responsibilities: - Oversee overall front-of-house operations, ensuring a seamless guest experience. - Manage and coordinate all front-of-house staff, fostering a positive and efficient work environment. - Oversee and support kitchen staff management to ensure effective communication and smooth coordination between the kitchen and front of house. - Support the General Manager in daily operations to maintain a seamless dining experience. - Manage administrative tasks, including budgeting, staffing rotas, and inventory oversight. - Lead by example in maintaining high service standards and fostering a positive work environment. - Ensure compliance with health, safety, and hygiene standards. - Develop and mentor team members to enhance their skills and productivity. - Handle customer inquiries and feedback professionally to ensure customer satisfaction. - Contribute to marketing efforts and community engagement activities to promote the restaurant. - Oversee financial reports and track performance metrics. Requirements: - Previous experience in a managerial or supervisory role within the hospitality industry. - Strong understanding of restaurant operations and administrative functions (e.g., budgeting, rota management). - Proven experience managing front-of-house and kitchen teams effectively. - Excellent interpersonal and communication skills. - Ability to work under pressure while maintaining composure and professionalism. - Adept at problem-solving and team management. - Proficiency in relevant software and systems for administrative work. - Core Values We Look For: - Passion for hospitality and dedication to providing top-tier service. - Commitment to quality and attention to detail. - A collaborative and team-oriented mindset. - Integrity and a proactive approach to challenges. Why Join Us? At Intoku, you will be part of a supportive and dynamic environment where your contributions are valued and rewarded. We offer opportunities for growth, continuous learning, and an exciting career path in the restaurant industry.
Immediate start!Easy apply - The Massage Company Reading
Customer Service Advisor1 month ago£11.5–£12 hourlyPart-timeReading20 hours per week including mornings, evenings and weekends. The Massage Company™ is looking for a great Customer Service Advisor for our multi award-winning concept in Reading We believe you should look forward to coming to work, then have a professional, active and healthy environment when you get there. A successful TMC Customer Service Advisor is passionate about bringing high-quality massage to as many local customers as possible, and transforming it from the occasional or a treat to a routine and vital part of a better and balanced life for our customers. The Massage Company offers: - Varied work schedules over 7 days - The ability to earn a good, reliable salary and commission, with unlimited upwards earning depending on success - Monthly Team Bonus plan - A great team environment, with like-minded colleagues - The chance to be part of an exciting new concept developing in the UK - Learning new sales techniques, within the TMC Sales Training programme, by understanding customer types (matching to The Massage Company client profiles) and the skills to overcome questions and match customer needs to our membership options - Professional and personal career opportunities, within exciting new brand - Free monthly employee massage, plus discounted family and partner rates Position requirements: - Selling memberships through face to face discussion, on follow up sales calls, and generating new clientele through promoting The Massage Company member referral - Create excellent experience for members/guests through friendly and helpful attitude - Responsible for scheduling appointments over the phone, on email, and in person - Providing clients with the best massage service advice to fit their needs, and by matching them to the right therapist during the pre-treatment discussions.Our internal TMC Knowledge Base, and training, will support this - Promoting our internal upgrades of hot stones, scalp massage, aromatherapy or ‘fantastic foot treatment’ - Answering customer questions and concerns with urgency, care and sincerity - Create excellent experience for members/guests through friendly and helpful attitude - Occasionally being part of promotional activity, both onsite and offsite locally Must be able to work a minimum of 20 hours per week Must be customer service oriented and able to communicate effectively with customers, colleagues and management Must be eligible to work in the UK and fluent in English, spoken and written
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