Trabajos it service desk en MiddletonCrear alertas

An exciting opportunity has arisen to join our growing ICT Department as a member of the InfoSec team, working in a dynamic and fast-paced environment with new challenges every day, based in our Manchester Head Office. Having rationalised our infrastructure and established a modern, cloud-first security stack, it is an exciting time to join the business as we mature our detection, response, and automation capabilities across a global estate. You will work collaboratively with the business and the wider IT team - Infrastructure, Network, Development, DevOps, and Service Desk - to provide security and governance for existing and new services. \n The purpose of this role is to deliver the day-to-day security operations of the InfoSec Team and to act as a first point of escalation and support for our Junior and Graduate analysts. Reporting to the Associate Director - Cyber Security, you will work closely with other team members, IT colleagues, and the wider business to ensure a consistent approach to information and cyber security across all areas of IT. \n You will analyse security events, investigate alerts, identify issues, and recommend and implement solutions, while keeping up to date with current threats, technologies, and techniques. You will be responsible for daily security operations, ensuring risks are identified and resolved in a timely manner. In practice, this means managing tickets and requests through Halo ITSM and working daily with Palo Alto Cortex XSIAM and XSOAR, Cortex XDR, Microsoft Purview, Mimecast, Abnormal, Nessus, and Microsoft 365. \n You will participate in security investigations and incident response, responding to events involving malware, data loss, phishing, or network intrusion, and supporting our data protection and vulnerability management activity. You will work both independently and collaboratively, sharing knowledge openly and supporting your colleagues across all regions. You will follow security best practice, apply the principles of layered security, and serve as a trusted resource to the wider business on all matters of information and cyber security. \n This is a customer-facing role, so you will be a strong communicator, able to explain complex concepts clearly to both technical and non-technical audiences, with your input helping to shape and improve our day-to-day monitoring, detection, and response. You will be self-motivated, bringing the knowledge and experience gained in previous roles, genuinely passionate about data and cyber security, and committed to continued learning and professional development. \n \n Key Objectives and Responsibilities \n\n • Daily Operations & Incident Handling\n, • Manage day-to-day security tickets, requests, and alerts through Halo ITSM, meeting SLAs and making full use of existing automation.\n, • Monitor, triage, and investigate alerts within Palo Alto Cortex XSIAM, responding and escalating as required.\n, • Respond to security incidents involving malware, data loss, phishing, or network intrusion, following established playbooks and incident response processes.\n, • Manage email security operations across Mimecast and Abnormal, including releases, journal pulls, and reported-phishing investigations.\n, • Monitor threat feeds and threat intelligence, applying relevant findings to the environment.\n, • Maintain and tune detections, correlation rules, and Cortex XSOAR playbooks to reduce noise and improve response times.\n, • Identify opportunities for automation and continual improvement across monitoring and response workflows.\n, • Contribute to the development and upkeep of SOC processes, runbooks, and documentation.\n, • Run and interpret vulnerability scans using Nessus, tracking remediation through to closure with the relevant teams.\n, • Support endpoint security and patch compliance across the Windows and macOS estates, working with Intune, Jamf, Alectrona, and Cortex XDR.\n\n \n Data Protection & Compliance \n\n • Support and monitor the company's Data Loss Prevention controls within Microsoft Purview, and data classification through Azure Information Protection labelling.\n, • Help maintain the evidence and controls that support the company's accreditations, including ISO/IEC , and 27018, Cyber Essentials Plus, and SOC 2.\n, • Learn and apply the principles of risk and information governance within the context of cyber security.\n\n \n Experience and Technical Requirements \n\n • Two or more years' experience in a cyber security, SOC, or information security analyst role.\n, • Experience working within an ISO/IEC 27001 (or equivalent) accredited environment.\n, • Familiarity with ITIL service management processes, particularly Incident, Request, Change, and Problem management.\n, • Understanding of GDPR, data protection, and information governance.\n, • Hands-on experience with a SIEM platform (Cortex XSIAM, Microsoft Sentinel, Splunk, or equivalent).\n, • Experience with, or a strong aptitude to learn, SOAR and automation tooling (Cortex XSOAR).\n, • Experience with Endpoint Detection and Response (Cortex XDR or an equivalent EDR/XDR platform).\n, • Experience with email security platforms (O365, Mimecast, Abnormal, or equivalent).\n, • Understanding of Data Loss Prevention and data classification (Microsoft Purview and Azure labelling, or equivalent).\n, • Experience with vulnerability scanning and management (Nessus or equivalent).\n, • Working knowledge of endpoint management across Windows and macOS (Intune, Jamf).\n, • Strong knowledge of cloud environments, including Microsoft Azure, AWS, and Microsoft 365.\n, • Understanding of layered security, threat hunting, and incident response.\n\n \n Qualifications \n\n • A degree in a computer-related subject, or equivalent experience in cyber security.\n, • Holding, or actively working towards, relevant industry certifications (e.g. SANS GCIH, EC-Council CEH, ISC2 SSCP, CompTIA CySA+, Blue Team Level 1, Microsoft SC-200, or equivalent), with a genuine commitment to continued professional development.\n\n \n Benefits \n\n • 25 Days Holiday + Bank Holidays\n, • Day off for your birthday\n, • Health Shield Cash Plan\n, • Cycle to Work Scheme\n, • Train Season Ticket Scheme\n, • Profit Share Scheme\n, • Contributory company pension scheme\n, • Access to the Employee Assistance Programme (EAP)\n\n \n \n 51903MSR \n INDMANS \n \n The Portfolio Group are acting on behalf of our client in recruiting for this position.

IT Support Manager \n £40,902 \n Rochdale \n Permanent, Full Time \n Contract: Full Time (36.25 hours per week), Permanent \n \n Shape and lead a high-performing IT support function \n \n Rochdale Boroughwide Housing is looking for an experienced and customer-focused IT Support Manager to lead the day-to-day delivery of our IT Service Desk. This is an excellent opportunity for a hands-on IT professional who combines strong technical knowledge with a passion for service excellence, continuous improvement, and team development. \n \n This is a full-time, permanent position based in Rochdale, therefore it is essential you are currently located within a reasonable commutable distance of Rochdale. We offer a flexible Smart Working approach, giving you the freedom to work where and when it best meets business and personal needs. \n \n What you'll be doing as our IT Support Manager \n\n • Leading and developing the IT Service Desk team to deliver a professional and responsive support service.\n, • Managing the delivery of first and second-line IT support for a diverse user base.\n, • Driving continuous improvement through analysis of service performance and customer feedback.\n, • Overseeing incident escalation, problem resolution, and customer satisfaction.\n, • Managing IT assets, hardware deployment, software licensing, and supplier relationships.\n, • Administering and supporting key technologies including Microsoft 365, Active Directory, VMware, end-user devices, and mobile device management solutions.\n, • Managing the ITSM platform, knowledge base, and service desk processes.\n, • Supporting the transition of projects into operational support.\n, • Coaching and developing team members to enhance technical capability and service delivery standards.\n\n \n About you \n \n You will be an experienced IT support professional with a strong understanding of service management principles and a track record of delivering excellent customer service. You will be confident leading teams, managing workloads, and driving improvements within a busy support environment. \n \n Essential experience and knowledge \n\n • Experience in IT support and service delivery.\n, • Knowledge of Microsoft 365 administration and troubleshooting.\n, • Experience with Active Directory, VMware, device management, and endpoint support.\n, • Strong troubleshooting and problem-solving skills.\n, • Experience analysing service performance and implementing improvements.\n, • Ability to build effective relationships with colleagues, customers, and suppliers.\n, • Experience coaching, mentoring, or developing team members.\n, • Excellent communication and organisational skills.\n\n \n Qualifications \n\n • ITIL Foundation qualification.\n, • GCSE English and Maths (or equivalent).\n, • Full UK driving licence.\n\n \n Why join RBH? \n \n This is a fantastic opportunity to make a genuine impact, helping to shape and modernise IT support services while developing a talented team and improving the experience for users across the organisation. You'll play a key role in delivering reliable, efficient, and customer-focused technology services that enable colleagues to work effectively every day. \n \n Apply today and help drive the future of IT service delivery \n \n In addition to a competitive salary, you will benefit from: \n\n • 30 days annual leave plus bank holidays.\n, • Option to buy up to 5 additional days annual leave.\n, • An additional 5 days leave after 5 years' service.\n, • Pension scheme with employer contributions matched up to 8%; death in service benefit.\n, • Flexible smart working arrangements.\n, • Healthcare cashback plan, virtual GP access and subsidised gym membership.\n, • Employee Assistance Programme available 24/7.\n, • Paid volunteering days.\n, • Enhanced family-friendly policies.\n\n \n If interested, we encourage you to apply as soon as possible, as we review applications as they are received, therefore we may close this vacancy earlier than advertised. \n \n Diversity, Inclusion & Belonging \n \n RBH is committed to creating an inclusive workplace where everyone feels valued, respected and supported. We operate a Guaranteed Interview Scheme for applicants who declare a disability and meet the minimum requirements of the role. \n \n Artificial Intelligence \n \n We recognise that AI can be a useful tool when preparing applications. However, all information, examples and achievements included in your application must be truthful, accurate and based on your own experience. \n \n The Company \n \n Rochdale Boroughwide Housing Limited (RBH) is the UK’s first tenant and employee co-owned mutual housing society, with over 12,000 homes throughout the local area. \n As we’ve refocused our strategy back to our core housing role, we’ve taken the opportunity to work with our customers and colleagues to review and modernise the values that motivate us and will underpin everything we do. Our mutuality is focused on bringing genuine voice and influence to our customers and our colleagues in how we deliver our services. Our values get to the root of who we really are and what we stand for. \n \n Putting People First: We listen with empathy, respond with compassion, and make it easy for our customers to access our services. \n Doing What We Say: We earn trust through honesty, integrity, caring and keeping our promises. \n Working As One: We embrace our mutuality and work together to deliver great outcomes for the people living in our homes and communities. \n Delivering Quality: We invest wisely in our people and make it easy for them to deliver services and create places that our customers are proud to call home. \n Open & Transparent: We are curious, embrace diverse ways of thinking and seek feedback to help us improve. \n

IT Support Analyst \n Manchester (On site) \n 3 months+ \n £160 – 185 per day \n An IT Support Analyst is required for our client who are based in Manchester. The successful candidate will join the IT Operations team and will be responsible for ensuring the smooth operation of IT systems, providing high-quality support to end users, and contributing to ongoing IT initiatives. This role requires hands-on troubleshooting, excellent customer service, and the ability to work effectively in a fast-paced environment. \n Technical Skills \n\n • Proficiency with Microsoft Windows 10/11, including troubleshooting, patching, and deployment.\n, • Hands-on experience with Active Directory, Office 365, and both on-premises and cloud environments.\n, • Familiarity with Microsoft Office suite and other client-side applications.\n, • Understanding of IT infrastructure, networking, and telecommunication fundamentals.\n\n Key Accountabilities \n End-User Support \n\n • Respond to Service Requests via ticketing system and escalations and provide walk-up and deskside support.\n, • Troubleshoot and resolve day-to-day tickets effectively and efficiently.\n, • Promptly escalate and redirect issues beyond purview or expertise to next level.\n\n Device & Equipment Management \n\n • Responsible for installation, deployment, troubleshooting, management and support of desktops, laptops, tablets, mobile devices, software, peripherals, telephony, and various equipment in the environment.\n, • Responsible for onboarding new hire computer & telephone assignments and desk configuration.\n, • Responsible for management and maintenance of asset inventory on an ongoing basis.\n\n Documentation & Knowledge Management \n\n • Responsible for creation and maintenance of IT operational documents: instructions, guidelines, reference sheets, etc.\n\n Project & Initiative Support \n\n • Responsible for minor IT initiatives/projects and participate in major IT initiatives/projects.\n, • Participate, engage and contribute in scheduled IT meetings.\n\n Vendor & External Liaison \n\n • Liaise with hardware and software vendors (or suppliers) for contract support or warranty repairs.\n\n Education and Experience \n\n • Bachelor’s degree in Computer Science, Information Technology, or related field.\n, • Relevant technical certifications are preferred:\n \n, • CompTIA A+\n, • Network+\n, • Microsoft Certified: Modern Desktop Administrator Associate\n, • ITIL Foundation (Service Management understanding)\n \n, • Substantial work experience in IT support or a similar technical support role.\n, • Proven experience in a Service Desk and/or IT Operations environment.\n\n Soft Skills \n\n • Strong verbal and written communication skills.\n, • Excellent interpersonal and customer service abilities.\n, • Creative problem solver with strong analytical and conflict-resolution skills.\n, • Ability to prioritise tasks, manage time effectively, and work well under pressure.\n

Job Title: IT Technician \n Location: Sharston, Manchester M22 4SN \n Salary: Up to £30,000 per annum, dependent on experience \n Job type: Full Time, Permanent \n About Us: \n Established in 2000, Express Solicitors is an award-winning, no win no fee law firm specialising exclusively in personal injury claims. Headquartered in Manchester, we support clients nationwide across all areas of personal injury, including employers' liability, serious injury, clinical negligence, occupiers' and public liability, road traffic accidents and industrial disease. \n We are ranked 64th in The Lawyer UK Top 200, out of more than 10,000 law firms nationwide, and after achieving a 20% year-on-year growth, Express Solicitors are the largest personal injury claimant firm in the UK. \n Our commitment to outstanding client care is reflected in our Trustpilot rating of 4.8 (Excellent), placing us among the highest-rated firms in the sector. \n The Role: \n Express Solicitors are currently looking to appoint an IT Technician to assist the IT team in the day to day and long term function of the company's IT infrastructure. Candidates must have a minimum of two years' experience working within a similar role. Any experience working with Proclaim case management system will be a distinct advantage. \n The role's main focus will be to ensure the smooth running of the company's IT technical resources and supporting internal staff members with any hardware or software issues. \n Responsibilities: \n\n • Administration of in-house software;\n, • Desktop support and troubleshooting, Windows 10 environments;\n, • Support for deployed printers, scanners and other peripherals across the network;\n, • Support for company mobile phones or other mobile devices;· Support for company telecoms system\n, • Responsibility for maintaining a comprehensive asset register\n, • Support for security systems linked to the IT network.\n, • Some travel to branch office (Liverpool) may be required on an ad hoc basis.\n\n Person Specification: \n\n • A minimum of 12 months experience working within IT Support.\n, • Knowledge of Windows based operating systems and troubleshooting common problems.\n, • Understanding of network infrastructure and technology.\n, • Understanding of computer hardware and peripherals.\n, • Analytical and problem solving skills are essential across a broad spectrum of ICT disciplines.\n, • Ability to prioritise work received via telephone, email and helpdesk based on business or user impact.\n, • Strong communication skills and the capability to deal firmly with external support contractors to ensure levels of service are attained at all times.\n, • Excellent organisation and time management skills .\n, • Must understand the concept of internal customers and ensure that internal stakeholders remain confident in the ability of the firm's systems to deliver.\n, • Knowledge of Proclaim case management and experience of working with software provider Eclipse would be a distinct advantage\n, • Experience of IP telephone systems e.g. Ringcentral is desirable\n, • Experience of working in the legal industry is advantageous\n\n Salary & Hours: \n\n • Salary of up to £30,000, dependent on experience\n, • The working hours are 9:30am to 6:30pm Monday-Thursday and 9:30am to 6pm Friday.\n\n Benefits: \n\n • On-site Working\n, • 23 Days Holiday - Rising to 26 days, plus bank/public holidays.\n, • Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement.\n, • Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme.\n, • Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more.\n, • Work Life / Balance - Active social committee with generous departmental and firm-wide social budget.\n\n Recruitment Process: \n Interviews will be conducted by MS Teams and will include scenario-based questioning. \n Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. \n Please click APPLY to be redirected to our website to complete your application. \n Candidates with the relevant experience or job titles of; IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, 1st Line Support Engineer, IT Support, IT Systems Support may also be considered for this role.

Your new companyThis is a large and ambitious multi-academy trust with a strong presence across the North of England, serving thousands of pupils across a diverse family of schools. Committed to delivering exceptional educational outcomes, the trust places collaboration, inclusion and continuous improvement at the heart of everything it does. The organisation has invested significantly in its central services and technology functions, recognising the important role digital innovation plays in supporting both teaching and operational excellence. As the trust continues to evolve, it offers the opportunity to join a forward-thinking environment where technology is viewed as a strategic enabler rather than simply a support function. Employees benefit from working alongside experienced professionals, contributing to meaningful projects, and helping to shape services that have a direct impact on schools, staff and learners across a large and varied educational estate.Your new roleAs IT Manager at this North Manchester site, you will take a leading role in supporting and developing the academy's IT environment, ensuring pupils and staff have access to reliable, secure and innovative technology. Combining hands-on technical support with network management responsibilities, you will be responsible for maintaining critical infrastructure, troubleshooting complex technical issues and driving the adoption of cloud-based technologies across the academy. Working closely with teaching and support staff, you will help maximise the impact of technology on teaching, learning and operational efficiency. You will oversee the academy's network performance, cloud platforms and day-to-day IT operations, whilst acting as a key escalation point for technical issues. Alongside maintaining servers, connectivity and end-user devices, you will also manage service desk tickets, support ongoing improvement projects and provide guidance and mentoring to junior members of the IT team. This is an excellent opportunity for an experienced IT professional from the education sector looking to take ownership of a varied technical environment and play a key role in delivering a cloud-first strategy within a large educational organisation.Key Duties & Responsibilities: \n\n • Lead the delivery of advanced IT support across hardware, software, cloud services and network infrastructure.\n, • Manage and maintain network performance, connectivity, security and reliability across the academy.\n, • Act as a champion for cloud technologies, supporting the organisation's cloud-first approach and adoption of platforms such as Microsoft 365 and Google Workspace.\n, • Diagnose and resolve complex technical issues, ensuring incidents are managed within agreed service levels.\n, • Configure, deploy and support a wide range of end-user devices, classroom technology and specialist IT equipment.\n, • Manage IT asset inventories, system maintenance schedules, backups and security procedures.\n, • Support procurement activities and contribute to continual service improvement initiatives.\n, • Mentor and support junior IT colleagues, helping to develop technical capability across the team.\n\n What you'll need to succeedIn order to be successful in securing this role, you will have experience providing IT support in an educational setting, where you have provided a high level of IT service to pupils and staff. You will ideally have a strong working knowledge of Google, as well as experience working with bespoke educational technologies. To succeed in this role, a proactive approach and strong communication skills are required, as well as a passion for delivering an excellent IT service in a busy working environment. What you'll get in returnYou will be joining an already well-established trust of over 40 schools, with further growth planned, therefore offering career development and further growth opportunities. You will join a central IT team of over 40 specialists, where you will be fully supported upon joining the trust, as well as being offered CPD and additional training opportunities. The salary for this role is between £38,000 and £41,700 dependent on experience, and also comes with an excellent benefits offering. This includes 31 days holiday (plus bank), access to a local government pension scheme, discounted gym membership and also retail discounts. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

An exciting opportunity has arisen to join our growing ICT Department as a junior member of the InfoSec team, working in a dynamic and fast-paced environment with new challenges every day, based in our Manchester Head Office. This is an entry-level role offering a structured route into a rewarding cyber security career. With a modern, cloud-first security stack already in place, it is an exciting time to join the business and learn your craft as we mature our detection, response, and automation capabilities across a global estate. You will work alongside the wider IT team - Infrastructure, Network, Development, DevOps, and Service Desk - gaining a rounded understanding of how security supports the business. \n The purpose of this role is to build a working knowledge of security operations, protective monitoring, and incident handling by working closely with, and learning from, the wider InfoSec team. Reporting to the Associate Director - Cyber Security, with day-to-day guidance from our Cyber Security Analysts and Senior Cyber Security Analyst, you will develop the skills, knowledge, and confidence to grow into a Cyber Security Analyst over time. \n You will learn to analyse security alerts and incidents, help identify issues, and support the team in recommending solutions, while building familiarity with the tools we use every day - Palo Alto Cortex XSIAM and XSOAR, Cortex XDR, Microsoft Purview, Mimecast, Abnormal, Nessus, and Microsoft 365. You will manage your assigned tickets and requests through Halo ITSM and, under guidance, support our day-to-day security operations to help ensure risks are identified and resolved in a timely manner. \n You will support security investigations and incident response - learning how we respond to events involving malware, data loss, phishing, or network intrusion - and begin to apply the principles of layered security, risk, and information governance. You will work both independently and collaboratively, sharing what you learn and contributing openly to team projects and meetings across all regions. \n We are looking for someone bright, enthusiastic, and quick to learn, with a genuine passion for data and cyber security and a real appetite for problem-solving. You will be a developing communicator, self-motivated, and reliable, and you will be actively encouraged and supported to study towards relevant certifications as part of a genuine commitment to continual learning and professional development. \n \n Key Objectives and Responsibilities \n\n • Daily Operations & Incident Handling\n, • Work alongside the team to actively support day-to-day security operations and monitoring.\n, • Learn to analyse security alerts and incidents within Cortex XSIAM and respond effectively under guidance.\n, • Build familiarity with the organisation's SIEM, SOAR, DLP, email security, and endpoint tooling and processes.\n, • Use developing analytical skills to help evaluate risks posed by cyber threats and support reporting for decision-making.\n, • Manage assigned tickets and requests through Halo ITSM.\n\n \n Strategic & Developmental Duties \n\n • Learn how to develop effective controls to detect, prevent, and mitigate cyber-attacks.\n, • Provide regular status updates to the team and stakeholders.\n, • Support the team in preparing documentation, communications, and reports.\n, • Learn about risk and information governance within the context of cyber security.\n, • Participate in and contribute to relevant project and team meetings.\n, • Work towards becoming a recognised contact within the context of the role.\n\n \n Knowledge & Technical Skills \n\n • A working understanding of cyber-attack techniques, tools, and mitigation controls.\n, • Awareness of up-to-date security threats and common exploits.\n, • Understanding of threat vectors against Windows, macOS, and Linux platforms.\n, • Awareness of anti-virus, anti-malware, and endpoint protection concepts.\n, • Familiarity with SIEM concepts (Cortex XSIAM, Microsoft Sentinel, or equivalent).\n, • Familiarity with cloud services (Microsoft Azure, Microsoft 365, AWS).\n, • Awareness of incident management processes.\n, • Understanding of adversary motivations in cybercrime and phishing attacks.\n\n \n Qualifications \n\n • A degree in Information Security, Computer Science, Computer Forensics, or a similar subject; alternatively, equivalent prior experience or a demonstrable hands-on interest in cyber security.\n, • Holding, or actively working towards, an entry-level certification (e.g. ISC2 Certified in Cybersecurity, CompTIA Security+ or Blue Team Level 1) is desirable.\n\n \n Benefits \n\n • 25 Days Holiday + Bank Holidays\n, • Day off for your birthday\n, • Health Shield Cash Plan\n, • Cycle to Work Scheme\n, • Train Season Ticket Scheme\n, • Profit Share Scheme\n, • Contributory company pension scheme\n, • Access to the Employee Assistance Programme (EAP)\n\n \n \n 51903MSR \n INDMANS \n The Portfolio Group are acting on behalf of our client in recruiting for this position.

Your new companyThis secondary school is based in North Manchester and is part of a large multi-academy trust, with further expansion plans over the coming years and therefore meaning further opportunities for those joining the trust. Hays has recruited for this trust for a number of years, receiving continuous positive feedback and hearing about many internal promotions as the trust continues to grow. With a well-established central IT team, the School IT Engineer will become an integral part of the wider IT team, receiving significant support and training, working closely with IT specialists across the trust. Your new roleReporting to the IT Service Lead, the successful candidate will be responsible for diagnosing and resolving hardware, software, network and infrastructure issues, administering systems, installing and configuring equipment, managing service desk tickets through to resolution, and supporting staff and students with day-to-day IT challenges. The role also includes working with third-party suppliers, contributing to IT projects, supporting examinations and controlled assessments, reviewing change requests, producing technical documentation, and identifying opportunities to improve IT services. Working closely with the wider trust IT team, the ICT Technician will play a key role in maintaining a reliable, modern IT environment that supports teaching, learning and operational excellence across the school.What you'll need to succeedIn order to be successful in securing this position, you will have strong IT experience, ideally having worked in the education sector, but this isn't essential. You will have experience supporting with hardware, software and bespoke technologies, working in an end-user-facing environment where you've also been involved in supporting IT projects. You will have a proactive approach to IT support, with excellent communication skills and take pride in the high level of IT support you will provide. What you'll get in returnIn return, you will be paid a competitive salary of between £32,000 and £35,000 dependent on experience, as well as receive an excellent benefits package. This package includes a local government pension scheme, an excellent holiday offering and becoming an integral part of this successful and high-performing team providing a flexible working environment. As this role is for a growing trust, there will also be further development and career opportunities as the trust continues to grow. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Customer Success Manager | Managed Services Provider (CCaaS/UC) | Remote \n \n Salary: Up to £50,000 Basic per Annum \n \n \n We're hiring a Customer Success Manager to backfill a role within a 7-person service delivery team. This isn't a service desk role - you'll own 15-20 CCaaS accounts, primarily on the NICE-CX1 platform, with direct responsibility for senior stakeholder relationships and driving adoption of what clients have already bought. The scope is evolving as the team shapes what "good" looks like for this function, so there's real room to influence how the role develops. \n \n \n What's in it for you? \n • A newly forming function within an established team - you'll help define the role, not just fill it \n • ITIL certification funded by the business if you don't already hold it \n • A small, close-knit service delivery team rather than a large, faceless department \n • Genuine client-facing scope - senior stakeholder presentations and relationship ownership from day one, not queue management \n • TOIL provided for out-of-hours client travel \n \n \n Responsibilities \n \n • Manage 15-20 CCaaS accounts, primarily on the NICE-CX1 platform \n • Work on-site with clients to maximise use of the components they've already purchased \n • Identify and flag upsell opportunities for additional software features \n • Lead senior stakeholder presentations and own the relationship day-to-day \n • Travel nationally to client sites approximately twice a month \n • Act as the client-first point of contact - proactive, not reactive \n \n \n Skills Required \n \n\n • Customer Success background from an MSP - pure service desk experience is not suitable\n, • Focus on cloud and telephony platforms, not infrastructure or networking\n, • Warm, outgoing, confident communicator - comfortable presenting to senior stakeholders\n, • Full driving licence\n\n \n \n Strong Differentiators \n \n\n • Direct experience with NICE-CX1\n, • Experience with other CCaaS platforms (e.g. 8x8)\n, • ITIL certification (funded for the right candidate if not already held)\n, • Background at IPI or Route 101\n\n \n \n This is a chance to shape a growing function inside an established MSP, with genuine client ownership from the start. If that's the kind of scope you're after. Apply Now! \n

About Rehlko Rehlko is a global leader in power and energy resilience. Formerly known as Kohler Energy, Rehlko has continually shaped the way the world powers homes, industries, and critical infrastructure. As part of this exciting growth, WB Power Services has now become Rehlko. This transition marks our evolution into an OEM, allowing us to design, build, and deliver complete power solutions from the ground up. It is a transformation that strengthens our technical capability, expands our product range, and deepens the value we offer to our clients. We retain the strong, values-led foundation of a family business while being empowered by the scale, resources, and global vision of Rehlko. For our people, this means new opportunities, larger projects, and the chance to shape the future of resilient, sustainable energy. About the Role We are currently recruiting for two Regional Operations Manager opportunities, with positions available in either the North West (Manchester) or South East England (Cambridgeshire). The responsibilities, scope, and expectations of the role are identical across both locations, giving candidates the opportunity to join the business in the region that best suits them. You will lead all operational functions across your assigned region, including Engineering, Workshop, Hire Desk, Administration, Transport, and Stores, ensuring every department operates collaboratively to deliver outstanding customer service while achieving operational and commercial objectives. As Regional Operations Manager, you will be responsible for developing a culture of ownership, professionalism, and continuous improvement, ensuring contractual obligations, safety standards, and customer expectations are consistently exceeded. You will work closely with senior leadership to develop operational strategies, improve depot performance, maximise fleet utilisation, and protect profitability across the region. Key Responsibilities • Lead the operational performance of depots across your assigned region. • Provide leadership to engineering, transport, workshop, administration, and hire teams. • Take ownership of all regional administration, ensuring accurate contract management, invoicing, documentation, and reporting. • Drive operational excellence through effective planning, communication, and performance management. • Ensure all customer contractual obligations and service levels are achieved. • Improve fleet availability through effective workshop planning and engineering resource management. • Maximise fleet utilisation while protecting asset condition and presentation. • Develop depot teams through coaching, mentoring, and structured performance management. • Review operational KPIs and implement improvement plans where required. • Ensure all equipment leaving the depot meets company quality standards. • Lead customer escalations and operational reviews. • Drive continuous improvement across all operational processes. What We're Looking For We are seeking an experienced operational leader with a background in managing complex engineering, logistics, or hire operations. You will demonstrate: • Strong leadership experience managing multiple operational departments. • Excellent organisational and planning skills. • Commercial awareness with the ability to improve profitability. • Experience managing operational KPIs. • Strong people management and coaching capability. • Excellent communication and stakeholder management skills. • A proactive approach to continuous improvement. • The confidence to make decisions in a fast-paced operational environment. Experience within Generator Hire, Temporary Power, Plant Hire, or associated industries is highly desirable but not essential. We welcome applications from exceptional operational leaders with transferable experience from engineering, fleet, logistics, industrial services, or technical service environments. What We Offer • Salary up to £52,000. • Location allowance of up to 15% (location dependent). • 28 days annual leave plus bank holidays. • Company vehicle or car allowance. • Private healthcare. • Death in Service benefit. • Outstanding Employee Assistance Programme. • Clear senior progression opportunities within a global business

What if you could shape a career as unique as you? At WSP, you can always find opportunities to grow and do what matters to you. Make the most of our global reach to discover new challenges and chances to work with diverse, talented individuals who will help you expand your horizons. We need people to join our rapidly expanding team of Water Quality and Catchment Management specialists so that we can continue to deliver sustainable solutions to the water sector and environmental regulators in the UK and help protect the water environment. With a background in earth sciences and working knowledge of water quality and geochemistry / environmental chemistry you should be aware of the UK situation with regard to: • How river, lake and TraCs water quality is protected through the WFD and other regulatory tools;, • Be aware / have working knowledge of water quality modelling tools (SAGIS SIMCAT, InfoWorks, ICM etc.)., • Experience of WFD/EIA scoping, reviews and assessments for water/hydrology chapters., • Experience of water environment data collation (field and/or desk based), quality checking and assurance and interpretation., • Experience of water quality permitting and completion or review of H1 and RQP assessments., • Demonstrate understanding of how to conceptualise a water quality problem and knowledge of the available datasets which can be used in problem solving. Prior work experience, either postdoctoral or in consultancy or working in the water sector (regulator or industry) would be desirable. You should have an interest in problem solving through interrogation of time series and spatial datasets, good conceptualisation skills and understand the important of source pathway receptor models and be able to clearly communicate ideas either through your writing or visualisations. An awareness of how groundwater and surface water interact would also be useful. Field experience including sampling network design, risk assessment before field work, and data collation and interpretation (for river and / or groundwater sampling and monitoring) would also be beneficial and some knowledge of catchment management / agri-environment schemes. • Water quality data analysis, conceptualisation and visualisation and clear communication;, • Carrying out desk-based investigations / interpretation of datasets., • Helping to design field monitoring campaigns including traditional and non-traditional approaches;, • Delivery of technical reports and presentations to clients; and, • Winning new work and writing proposals for new projects., • Project and task management., • Being a key member of our water quality team in Sustainable Water Management; You will be mainly UK based but will work collaboratively with teams across WSP's global business. So, being able to work effectively as part of a diverse team, as well as individually for discrete tasks, is very important to us. Our Sustainable Water Management team works across a spectrum of services covering water quality and catchment management water resources and security, hydrology and hydraulics, geomorphology, hydroecology and hydrogeology. We provide high-quality technical services and advice to high-profile customers in the UK and overseas, including government departments and agencies, the water industry, and industrial sectors, including power, transport, nuclear, mining, commercial, and oil and gas. We offer a dynamic, but supportive environment for a motivated and talented individual to fulfil their potential. We recognise that our people are central to our success as a business. As a consequence, we are committed to providing a comprehensive framework for the professional development of our staff, including: • Access to extensive internal and external training opportunities;, • Supporting for volunteering;, • A mentoring programme; and, • Support for gaining chartership through professional institutions. This position is UK flexible, although our main offices for SWM teams are Newcastle-upon-Tyne, Cardiff, Manchester, Shrewsbury, London, Bristol or Glasgow offices and you will be able to benefit from hybrid office-home working. • Degree-level qualifications in a relevant subject (e.g. geography, geology, geochemistry, earth/environmental science, civil engineering or similar);, • A higher degree in a relevant discipline (e.g. river or lake water quality, water chemistry, hydrogeochemistry, water management, environmental science, or similar), is desirable, but not essential;, • You should have excellent analytical skills, and be able to apply them to analysing problems and finding solutions to novel challenges;, • Experience in use of MS Office tools (Word, Teams, Excel, Access, Powerpoint) and use of GIS packages, such as ArcGIS or QGIS;, • You will collaborate effectively as part of a team and be able to work independently with some steer;, • You will demonstrate excellent communication skills, being able to write clearly and / or communicate ideas through visualisations. Imagine a better future for you and a better future for us all. Work on landmark projects around the world and embrace opportunities to make an even bigger impact in the communities you care about. What if you could do the best work of your life and create a legacy for yourself? We are one of the world's leading engineering and professional services firms. Our passionate people are united by the common purpose of creating positive, long-lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 11,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower. At WSP, we understand that work is just one aspect of your life. It's important to make time for you, your family, friends, interests and your community. Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK. We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP. We have our employee resource groups bring together employees and allies with different backgrounds to promote a culture of inclusivity. We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme. Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you - giving you peace of mind and quick access to medical advice when you need it most. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package. To enhance work-life balance, WSP offers the "WSP My Hour," allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day. We also provide part-time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you. We understand the importance of development and training to you. That's why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership. Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application. #J-18808-Ljbffr

What if you could shape a career as unique as you? At WSP, you can always find opportunities to grow and do what matters to you. Make the most of our global reach to discover new challenges and chances to work with diverse, talented individuals who will help you expand your horizons. We need people to join our rapidly expanding team of Water Quality and Catchment Management specialists so that we can continue to deliver sustainable solutions to the water sector and environmental regulators in the UK and help protect the water environment. With a Background In Earth Sciences And Working Knowledge Of Water Quality And Geochemistry / Environmental Chemistry You Should Be Aware Of The UK Situation With Regard To • How river, lake and TraCs water quality is protected through the WFD and other regulatory tools;, • Be aware / have working knowledge of water quality modelling tools (SAGIS SIMCAT, InfoWorks, ICM etc.)., • Experience of WFD/EIA scoping, reviews and assessments for water/hydrology chapters., • Experience of water environment data collation (field and/or desk based), quality checking and assurance and interpretation., • Experience of water quality permitting and completion or review of H1 and RQP assessments., • Demonstrate understanding of how to conceptualise a water quality problem and knowledge of the available datasets which can be used in problem solving. Prior work experience, either postdoctoral or in consultancy or working in the water sector (regulator or industry) would be desirable. You should have an interest in problem solving through interrogation of time series and spatial datasets, good conceptualisation skills and understand the important of source pathway receptor models and be able to clearly communicate ideas either through your writing or visualisations. An awareness of how groundwater and surface water interact would also be useful. Field experience including sampling network design, risk assessment before field work, and data collation and interpretation (for river and / or groundwater sampling and monitoring) would also be beneficial and some knowledge of catchment management / agri-environment schemes. • Water quality data analysis, conceptualisation and visualisation and clear communication;, • Carrying out desk-based investigations / interpretation of datasets., • Helping to design field monitoring campaigns including traditional and non-traditional approaches;, • Delivery of technical reports and presentations to clients; and, • Winning new work and writing proposals for new projects., • Project and task management., • Being a key member of our water quality team in Sustainable Water Management; You will be mainly UK based but will work collaboratively with teams across WSP’s global business. So, being able to work effectively as part of a diverse team, as well as individually for discrete tasks, is very important to us. Our Sustainable Water Management team works across a spectrum of services covering water quality and catchment management water resources and security, hydrology and hydraulics, geomorphology, hydroecology and hydrogeology. We provide high-quality technical services and advice to high-profile customers in the UK and overseas, including government departments and agencies, the water industry, and industrial sectors, including power, transport, nuclear, mining, commercial, and oil and gas. We Offer a Dynamic, But Supportive Environment For a Motivated And Talented Individual To Fulfil Their Potential. We Recognise That Our People Are Central To Our Success As a Business. As a Consequence, We Are Committed To Providing a Comprehensive Framework For The Professional Development Of Our Staff, Including • Access to extensive internal and external training opportunities;, • Supporting for volunteering;, • A mentoring programme; and, • Support for gaining chartership through professional institutions. This position is UK flexible, although our main offices for SWM teams are Newcastle-upon-Tyne, Cardiff, Manchester, Shrewsbury, London, Bristol or Glasgow offices and you will be able to benefit from hybrid office-home working. • Degree-level qualifications in a relevant subject (e.g. geography, geology, geochemistry, earth/environmental science, civil engineering or similar);, • A higher degree in a relevant discipline (e.g. river or lake water quality, water chemistry, hydrogeochemistry, water management, environmental science, or similar), is desirable, but not essential;, • You should have excellent analytical skills, and be able to apply them to analysing problems and finding solutions to novel challenges;, • Experience in use of MS Office tools (Word, Teams, Excel, Access, Powerpoint) and use of GIS packages, such as ArcGIS or QGIS;, • You will collaborate effectively as part of a team and be able to work independently with some steer;, • You will demonstrate excellent communication skills, being able to write clearly and / or communicate ideas through visualisations. Imagine a better future for you and a better future for us all. Work on landmark projects around the world and embrace opportunities to make an even bigger impact in the communities you care about. What if you could do the best work of your life and create a legacy for yourself? With us, you can. Apply today. We are one of the world’s leading engineering and professional services firms. Our passionate people are united by the common purpose of creating positive, long-lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 11,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower. At WSP, we understand that work is just one aspect of your life. It’s important to make time for you, your family, friends, interests and your community. Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK. We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP. We have our employee resource groups bring together employees and allies with different backgrounds to promote a culture of inclusivity. We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme. Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you – giving you peace of mind and quick access to medical advice when you need it most. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package. To enhance work-life balance, WSP offers the “WSP My Hour,” allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day. We also provide part-time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you. We understand the importance of development and training to you. That’s why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership. Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application. #J-18808-Ljbffr

Recruitment Consultant £26,000 - £30,000/annum EXCELLENT Benefits (OTE £50k+) Location Eccles, Manchester M50- with FREE Parking Build Your Career. Shape the Future of Rail. Are you a Recruitment Consultant with at least 1yrs experience looking for more than just a job? A place where your ambition is the engine for your success, and your achievements are truly celebrated? If youre driven, tenacious, and ready to build a lasting career, your next chapter starts here at Vital Human Resources Ltd. Why Vital is Different: For over 40 years, Vital has been a leader in Rail Engineering and Technical Recruitment. But our legacy isn't just about our 13 UK offices or our excellent reputationit's about our people. We are a diverse, dynamic team from all walks of life, united by a shared goal: to achieve excellence and support each other's growth. This isn't just a "warm desk" it's your platform to make an immediate impact. You'll step into a role with live vacancies and the freedom to develop new business, backed by a brand that opens doors. Your Rewards & Journey with Us: We believe your success should be rewarded both financially and with unforgettable experiences. Uncapped Earning Potential:A competitive basic salary enhanced by agenerous, monthly-paid commission structure. Career Progression:This is your chance to build. We are growing, and we want leaders. Prove yourself, and you'll have the opportunity to mentor and build your own team. Celebrate Your Success:We go big to reward big achievements. Join our exclusive target-hitters club last year, we celebrated inCuba. A Life Outside of Work:Enjoy26 days of annual leaveplus bank holidays to recharge. Is This You? Were looking for more than just a CV. Were looking for a mindset. You have at least 1yr proven experience as a Recruitment Consultant (any sector, perm or contract). You have a demonstrable track record of hitting and exceeding targets. Youre a true people person a brilliant communicator with a sense of humour, a collaborative team player, and an inner drive to build a successful career. You areresilient, hard-working, and tenacious.You see challenges as opportunities. Ready to See for Yourself? Whether you have 1 years experience or 5 yrs, we would love to hear from you. Don't just read about itexperience it. We invite you to have a confidential, no-obligation chat with our hiring manager,Linda Davison. Come and visit our Manchester office, meet the team, and feel the energy for yourself. Take the first step. Contact Linda Davison for a confidential chat: Email:l i n d a . d a v i s o n @ v i t a l . uk .com Phone : 0 7 7 6 4 8 0 8 1 6 8 Our Partnering Promise: At Vital, 'partnering' is at our core. We build deep, professional relationships with both our candidates and clients. For our clients, we provide culture-perfect solutions. For our candidates, we become trusted advisors, guiding you to your ideal job and helping you pursue your long-term career goals. Our commitment is unmatched, driven by a dedication to providing the very best service. TPBN1_UKTJ

WSR is recruiting for an IT Infrastructure Engineer for our esteemed client based in Manchester. Manchester - Office based 4 days p/w, WFH 1 day p/w Role Type: Permanent Salary: Up to £45k per annum (depending on experience) Infrastructure Engineer Location: IT Infrastructure Engineer Role Overview : We're on the hunt for a talented IT Infrastructure Engineer to join our client’s vibrant, forward-thinking team! As our 3rd Line Service Desk Engineer , you'll be the ultimate technical guru — the go-to expert when things get tough. IT Infrastructure Engineer Responsibilities: Act as a mentor and technical guide for Service Desk staff, supporting ticket resolution and promoting knowledge sharing. Drive efficiency by formalising and enhancing day-to-day Service Desk processes and procedures. Own and resolve 3rd Line support tickets with precision and speed. Manage and deploy Azure services, ensuring optimal performance and scalability. Oversee security across Azure, Entra, and Microsoft 365 environments. Handle software version control through tools like Intune, Microsoft Defender, and ManageEngine. Step in to perform Service Desk duties when needed to maintain seamless support operations. Maintain and manage backup systems to safeguard critical business data. IT Infrastructure Engineer Technical Skills and Capabilities: MS Windows Server: Active Directory, DNS, DHCP, Group Policy & Certificate Services, Updates, Performance Management. Windows File Servers, NTFS, Nimble/Alletra FC/iSCSI, OSNexus. VMWare: ESX 8.0+ Hosts, iSCSI Storage connectivity, Virtual Machines. Microsoft Online Admin: Entra/M365, Exchange online, Teams, Sharepoint, etc. Linux: Suse SLES 15, Ubuntu, Rocky, Centos. WiFi: Allied Telesis WiFi networks Cabling: cat5e/6 cable runs and termination, Fibre cabling IT Infrastructure Engineer Benefits: Additional leave Company pension Employee discount Enhanced maternity leave Free parking Health & wellbeing programme Life insurance On-site parking Referral programme Sick pay

WSR is recruiting for an IT Infrastructure Engineer for our esteemed client based in Manchester. Manchester - Office based 4 days p/w, WFH 1 day p/w Role Type: Permanent Salary: Up to £45k per annum (depending on experience) Infrastructure Engineer Location: IT Infrastructure Engineer Role Overview : We're on the hunt for a talented IT Infrastructure Engineer to join our client’s vibrant, forward-thinking team! As our 3rd Line Service Desk Engineer , you'll be the ultimate technical guru — the go-to expert when things get tough. IT Infrastructure Engineer Responsibilities: Act as a mentor and technical guide for Service Desk staff, supporting ticket resolution and promoting knowledge sharing. Drive efficiency by formalising and enhancing day-to-day Service Desk processes and procedures. Own and resolve 3rd Line support tickets with precision and speed. Manage and deploy Azure services, ensuring optimal performance and scalability. Oversee security across Azure, Entra, and Microsoft 365 environments. Handle software version control through tools like Intune, Microsoft Defender, and ManageEngine. Step in to perform Service Desk duties when needed to maintain seamless support operations. Maintain and manage backup systems to safeguard critical business data. IT Infrastructure Engineer Technical Skills and Capabilities: MS Windows Server: Active Directory, DNS, DHCP, Group Policy & Certificate Services, Updates, Performance Management. Windows File Servers, NTFS, Nimble/Alletra FC/iSCSI, OSNexus. VMWare: ESX 8.0+ Hosts, iSCSI Storage connectivity, Virtual Machines. Microsoft Online Admin: Entra/M365, Exchange online, Teams, Sharepoint, etc. Linux: Suse SLES 15, Ubuntu, Rocky, Centos. WiFi: Allied Telesis WiFi networks Cabling: cat5e/6 cable runs and termination, Fibre cabling IT Infrastructure Engineer Benefits: Additional leave Company pension Employee discount Enhanced maternity leave Free parking Health & wellbeing programme Life insurance On-site parking Referral programme Sick pay

Own end-to-end IT service delivery across six global sites (London, Manchester, White Plains, Luxembourg, Jersey, Dubai), ensuring consistent standards and a white-glove support experience for Executives and EAs. Drive continual service improvement — championing ticket quality, building self-servi

We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We offer a competitive salary based on experience along with a full benefits package

Network Plus in Worsley is seeking an IT Service Desk Analyst to provide technical support across the business.

Network Plus in Worsley is seeking an IT Service Desk Analyst to provide technical support across the business and ensure tickets are raised and organised by priority with excellent IT customer service communications.

You will lead the internal IT function, manage an outsourced MSP for infrastructure and service desk, and shape the technology roadmap. The role reports to senior business leaders and requires balancing strategic oversight with hands-on control of operations. Michael Page is seeking an experienced I

Network Plus is seeking an IT Service Desk Analyst to provide technical support across the business from their Worsley location.

As an IT Service Desk Analyst, you will provide technical support services across the business. This includes ensuring tickets are raised and organised based on the issue and priority, with excellent IT customer service communications to keep customers updated on progress. We offer a competitive sal

As an IT Service Desk/Site Engineer, you’ll play a key role in supporting colleagues across the business, providing both remote and on‑site technical support. We’re looking for an IT Service Desk/Site Engineer to join our IT team. Experience providing IT support in a Service Desk, Desktop Supp

Arrow Global Group in Manchester, UK seeks a Head of IT Service Desk to design, deliver and continually improve IT services across six sites. This hands-on leadership role requires strong IT service management, security focus, and stakeholder engagement to drive service excellence across all locatio

Your new company This secondary school is based in North Manchester and is part of a large multi-academy trust, with further expansion plans over the coming years and therefore meaning further opportunities for those joining the trust. Hays has recruited for this trust for a number of years, receiving continuous positive feedback and hearing about many internal promotions as the trust continues to grow. With a well-established central IT team, the School IT Engineer will become an integral part of the wider IT team, receiving significant support and training, working closely with IT specialists across the trust. Your new role Reporting to the IT Service Lead, the successful candidate will be responsible for diagnosing and resolving hardware, software, network and infrastructure issues, administering systems, installing and configuring equipment, managing service desk tickets through to resolution, and supporting staff and students with day-to-day IT challenges. The role also includes working with third-party suppliers, contributing to IT projects, supporting examinations and controlled assessments, reviewing change requests, producing technical documentation, and identifying opportunities to improve IT services. Working closely with the wider trust IT team, the ICT Technician will play a key role in maintaining a reliable, modern IT environment that supports teaching, learning and operational excellence across the school. What you'll need to succeed In order to be successful in securing this position, you will have strong IT experience, ideally having worked in the education sector, but this isn't essential. You will have experience supporting with hardware, software and bespoke technologies, working in an end-user-facing environment where you've also been involved in supporting IT projects. You will have a proactive approach to IT support, with excellent communication skills and take pride in the high level of IT support you will provide. What you'll get in return In return, you will be paid a competitive salary of between £32,000 and £35,000 dependent on experience, as well as receive an excellent benefits package. This package includes a local government pension scheme, an excellent holiday offering and becoming an integral part of this successful and high-performing team providing a flexible working environment. As this role is for a growing trust, there will also be further development and career opportunities as the trust continues to grow. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Small Works Technical Estimator - Facilities - upto £30,000 + 10% Bonus + Healthcare + Pension We are recruiting for a growing organisation who are looking for for a Small Works Estimator to work in their head office in North Manchester who will be responsible for pulling together small works quotes/pricing and then following them through with the client and engineering teams This is an expansion role due to increased national contracts won. This role will need someone who has costing their clients service and maintenance reactive workload and projects. This role is a full-time office-based role, not hybrid however there is flexibility on start and finish times, Monday to Friday, no Weekends or evenings required. Small Works Technical Estimator - Package ·Salary upto £30,000 ·10% Bonus ·Healthcare Plan ·2 paid CSR Days ·Private Pension ·23 Days holiday rising to 28 with service + Bank Holidays Small Works Technical Estimator - Requirements ·Used to working on a busy helpdesk - Desirable ·Scheduling of Engineers workloads - Desirable ·Full Driving Licence - Desirable ·IT Skills and Reporting on CAFM systems - Desirable This role would suit people who has worked within Facilities Management, Construction, Industrial Maintenance, or a Hire organisation or within other similar industries where service engineers extra repairs / small projects works need to be costed / priced and quotes put together and sent for approval by the client. Then scheduled, compleated, closed off and invoiced. We will accept applications from those who have worked as a Technical Estimator, Small works Estimator, Technical Estimator, Applications Engineer, Estimation, QS, Small works Manager, Estimation Technician, Service Co-ordinator, Engineering Co-ordinator, Helpdesk Technician, Service coordinator, Service Scheduler, Helpdesk Support, Service Planner, Help Desk Engineer, Helpdesk Coordinator, Planner, Scheduler. Russell Taylor acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us

Your new company This is a large and ambitious multi-academy trust with a strong presence across the North of England, serving thousands of pupils across a diverse family of schools. Committed to delivering exceptional educational outcomes, the trust places collaboration, inclusion and continuous improvement at the heart of everything it does. The organisation has invested significantly in its central services and technology functions, recognising the important role digital innovation plays in supporting both teaching and operational excellence. As the trust continues to evolve, it offers the opportunity to join a forward-thinking environment where technology is viewed as a strategic enabler rather than simply a support function. Employees benefit from working alongside experienced professionals, contributing to meaningful projects, and helping to shape services that have a direct impact on schools, staff and learners across a large and varied educational estate.Your new role As IT Manager at this North Manchester site, you will take a leading role in supporting and developing the academy's IT environment, ensuring pupils and staff have access to reliable, secure and innovative technology. Combining hands-on technical support with network management responsibilities, you will be responsible for maintaining critical infrastructure, troubleshooting complex technical issues and driving the adoption of cloud-based technologies across the academy. Working closely with teaching and support staff, you will help maximise the impact of technology on teaching, learning and operational efficiency. You will oversee the academy's network performance, cloud platforms and day-to-day IT operations, whilst acting as a key escalation point for technical issues. Alongside maintaining servers, connectivity and end-user devices, you will also manage service desk tickets, support ongoing improvement projects and provide guidance and mentoring to junior members of the IT team. This is an excellent opportunity for an experienced IT professional from the education sector looking to take ownership of a varied technical environment and play a key role in delivering a cloud-first strategy within a large educational organisation.Key Duties & Responsibilities: Lead the delivery of advanced IT support across hardware, software, cloud services and network infrastructure. Manage and maintain network performance, connectivity, security and reliability across the academy. Act as a champion for cloud technologies, supporting the organisation's cloud-first approach and adoption of platforms such as Microsoft 365 and Google Workspace. Diagnose and resolve complex technical issues, ensuring incidents are managed within agreed service levels. Configure, deploy and support a wide range of end-user devices, classroom technology and specialist IT equipment. Manage IT asset inventories, system maintenance schedules, backups and security procedures. Support procurement activities and contribute to continual service improvement initiatives. Mentor and support junior IT colleagues, helping to develop technical capability across the team.What you'll need to succeed In order to be successful in securing this role, you will have experience providing IT support in an educational setting, where you have provided a high level of IT service to pupils and staff. You will ideally have a strong working knowledge of Google, as well as experience working with bespoke educational technologies. To succeed in this role, a proactive approach and strong communication skills are required, as well as a passion for delivering an excellent IT service in a busy working environment. What you'll get in return You will be joining an already well-established trust of over 40 schools, with further growth planned, therefore offering career development and further growth opportunities. You will join a central IT team of over 40 specialists, where you will be fully supported upon joining the trust, as well as being offered CPD and additional training opportunities. The salary for this role is between £38,000 and £41,700 dependent on experience, and also comes with an excellent benefits offering. This includes 31 days holiday (plus bank), access to a local government pension scheme, discounted gym membership and also retail discounts. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Helpdesk Service Coordinator - Facilities - 28,000 + 10% Bonus + Healthcare + Pension We are recruiting for a growing organisation who are looking for two Helpdesk Service Coordinators to work in their head office in North Manchester on their Service Helpdesk, these are expansion roles due to increased national contracts won. Account managing their clients service and maintenance requirements, workload scheduling, planning PPM works and reactive callouts. This role is a full-time office-based role, not hybrid however there is flexibility on start and finish times, Monday to Friday, no Weekends or evenings required. Helpdesk Service Coordinator - Package ·Salary £28,000 ·10% Bonus ·Healthcare Plan ·2 paid CSR Days ·Private Pension ·23 Days holiday rising to 28 with service + Bank Holidays Helpdesk Service Coordinator - Requirements ·Used to working on a busy helpdesk - Desirable ·Scheduling of Engineers workloads - Desirable ·Full Driving Licence - Desirable ·IT Skills and Reporting on CAFM systems - Desirable These roles would suit people who has worked within Facilities Management, Construction, Industrial Maintenance, or a Hire organisation or within other similar industries where service engineers workloads are scheduled. We will accept applications from those who have worked as a Help desk Coordinator, Helpdesk Team Leader, Service Co-ordinator, Engineering Co-ordinator, Helpdesk Technician, Service coordinator, Service Scheduler, Helpdesk Support, Service planner, Help Desk Engineer, Helpdesk Coordinator. Russell Taylor acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us

About the Company Our client is one of the UK's leading designers, manufacturers and distributors of licensed home and lifestyle products, partnering with many of the world's biggest entertainment, gaming, fashion and children's brands. With over 20 years of success, they have built an outstanding reputation for designing and delivering innovative, high-quality products for major retailers across the UK and internationally. As a privately owned business with an entrepreneurial culture, they combine the agility of a growing company with the scale and expertise to work with globally recognised brands. Continued investment in people, technology and digital transformation makes this an exciting time to join a collaborative business where your ideas are valued, innovation is encouraged and you can genuinely influence the future of IT. The Role Reporting to the IT Infrastructure Engineer, you'll play a key role in delivering first and second-line IT support across the business, acting as the first point of contact for technical issues while helping to maintain a secure, reliable and high-performing IT environment. Supporting both on-premise and cloud-based technologies, you'll work across Microsoft 365, Hybrid Microsoft Entra ID (Azure AD), Windows Server and networking infrastructure, ensuring users receive a first-class support experience. Alongside day-to-day support, you'll also contribute to infrastructure improvements, Microsoft 365 projects, security initiatives and the rollout of new technologies. This is an excellent opportunity for someone looking to broaden their technical skills and gain exposure to cloud technologies, infrastructure and project work within a growing business. Key Responsibilities • Provide first and second-line technical support to users across the business, both onsite and remotely. • Diagnose and resolve hardware, software, Microsoft 365, networking and infrastructure issues. • Manage incidents and service requests through the IT Service Desk, ensuring excellent customer service and timely resolution. • Administer user accounts, permissions and security groups within Active Directory and Microsoft Entra ID (Azure AD). • Support Microsoft 365 technologies including Exchange Online, Teams, SharePoint and OneDrive. • Configure and deploy desktops, laptops, mobile devices and associated hardware. • Assist with the administration and maintenance of Windows Server environments, including Active Directory, DNS, DHCP and Group Policy. • Support networking infrastructure including LAN, WAN, Wi-Fi and VPN connectivity. • Work alongside third-party suppliers and internal stakeholders to deliver IT projects and infrastructure improvements. • Maintain accurate technical documentation, asset registers and knowledge base articles. • Assist with user onboarding, IT inductions and ongoing security best practices. • Contribute to continuous improvement initiatives, helping to enhance the reliability, security and performance of the IT environment. About You We're looking for someone with at least 12 months' experience in an IT Support, Service Desk or IT Technician role who enjoys solving technical problems and providing an excellent customer experience. You'll have experience supporting Microsoft technologies and a solid understanding of desktop, infrastructure and networking fundamentals. You'll be proactive, organised and comfortable managing multiple priorities while communicating effectively with users across the business. You'll ideally have experience with: • Windows 10 and Windows 11 • Microsoft 365 (Exchange Online, Outlook, Teams, SharePoint and OneDrive) • Microsoft Entra ID (Azure AD) and on-premise Active Directory • Windows Server 2016/2019/2022 • DNS, DHCP, TCP/IP and VPN technologies • Desktop, laptop and mobile device support • User account administration and Group Policy Desirable Experience with any of the following would be advantageous:, • Microsoft Intune / Endpoint Manager • Exchange Online administration • Hyper-V virtualisation • PowerShell scripting • VLANs, switching and firewall technologies • Conditional Access and Multi-Factor Authentication • Cyber Essentials, ISO27001 or ITIL Service Management Microsoft, CompTIA or ITIL certifications are welcomed but are not essential. We're more interested in someone with a positive attitude, a willingness to learn and a genuine passion for technology. INDBSO

IT Support Engineer Location: Whitefield & Royton, Greater Manchester Salary: £32,000+ DOE Job Type: Permanent | Full Time The Opportunity A well-established manufacturing business is looking to appoint an experienced IT Support Engineer to join its internal IT team. This is an excellent opportunity for someone who enjoys a varied support role, providing both 1st and 2nd Line support while also getting involved in infrastructure improvements and technology projects. You'll support users across office, warehouse and manufacturing environments, ensuring business-critical systems remain operational. If you're passionate about delivering excellent customer service and enjoy working across a broad Microsoft technology stack, we'd like to hear from you. Key Responsibilities Deliver 1st and 2nd Line IT support to users across multiple sites. Manage incidents and service requests through to successful resolution. Install, configure and maintain desktops, laptops, printers, scanners and mobile devices. Support Microsoft 365, Azure and Intune environments. Administer Active Directory, Group Policy and Windows Server. Troubleshoot hardware, software and networking issues. Support VPN, Wi-Fi, DNS and DHCP environments. Assist with IT infrastructure upgrades and business improvement projects. Maintain accurate documentation and asset records. Deliver a high level of customer service to users across the business. Skills & Experience Required Minimum 2 years' experience in an IT Support, Service Desk or 2nd Line Support role. Strong knowledge of Microsoft Windows environments. Commercial experience with: Microsoft 365 Active Directory Azure Microsoft Intune Windows Server Group Policy DNS & DHCP Experience troubleshooting desktop, hardware and networking issues. Excellent communication and customer service skills. Ability to prioritise workload and manage multiple support requests. Full UK Driving Licence and access to your own vehicle. Desirable Experience VMware or Hyper-V VoIP / IP Telephony Endpoint Security solutions iOS & Android device management Linux or macOS exposure Manufacturing or industrial environment experience What's on Offer? Competitive salary with flexibility for the right individual. Secure permanent position with a well-established organisation. Exposure to modern Microsoft technologies including Azure and Intune. Opportunity to work on infrastructure and IT improvement projects. Friendly, collaborative internal IT team. Genuine opportunities for technical development and career progression. Apply Now If you're looking for a varied IT Support role where you'll work with modern technologies, support a diverse user base and have opportunities to develop your technical skills, we'd love to hear from you. Apply today for a confidential discussion

IT Support Manager £40,902 Rochdale Permanent, Full Time Contract: Full Time (36.25 hours per week), Permanent Shape and lead a high-performing IT support function Rochdale Boroughwide Housing is looking for an experienced and customer-focused IT Support Manager to lead the day-to-day delivery of our IT Service Desk. This is an excellent opportunity for a hands-on IT professional who combines strong technical knowledge with a passion for service excellence, continuous improvement, and team development. This is a full-time, permanent position based in Rochdale, therefore it is essential you are currently located within a reasonable commutable distance of Rochdale. We offer a flexible Smart Working approach, giving you the freedom to work where and when it best meets business and personal needs. What you'll be doing as our IT Support Manager • Leading and developing the IT Service Desk team to deliver a professional and responsive support service., • Managing the delivery of first and second-line IT support for a diverse user base., • Driving continuous improvement through analysis of service performance and customer feedback., • Overseeing incident escalation, problem resolution, and customer satisfaction., • Managing IT assets, hardware deployment, software licensing, and supplier relationships., • Administering and supporting key technologies including Microsoft 365, Active Directory, VMware, end-user devices, and mobile device management solutions., • Managing the ITSM platform, knowledge base, and service desk processes., • Supporting the transition of projects into operational support., • Coaching and developing team members to enhance technical capability and service delivery standards. About you You will be an experienced IT support professional with a strong understanding of service management principles and a track record of delivering excellent customer service. You will be confident leading teams, managing workloads, and driving improvements within a busy support environment. Essential experience and knowledge • Experience in IT support and service delivery., • Knowledge of Microsoft 365 administration and troubleshooting., • Experience with Active Directory, VMware, device management, and endpoint support., • Strong troubleshooting and problem-solving skills., • Experience analysing service performance and implementing improvements., • Ability to build effective relationships with colleagues, customers, and suppliers., • Experience coaching, mentoring, or developing team members., • Excellent communication and organisational skills. Qualifications • ITIL Foundation qualification., • GCSE English and Maths (or equivalent)., • Full UK driving licence. Why join RBH? This is a fantastic opportunity to make a genuine impact, helping to shape and modernise IT support services while developing a talented team and improving the experience for users across the organisation. You'll play a key role in delivering reliable, efficient, and customer-focused technology services that enable colleagues to work effectively every day. Apply today and help drive the future of IT service delivery In addition to a competitive salary, you will benefit from: • 30 days annual leave plus bank holidays., • Option to buy up to 5 additional days annual leave., • An additional 5 days leave after 5 years' service., • Pension scheme with employer contributions matched up to 8%; death in service benefit., • Flexible smart working arrangements., • Healthcare cashback plan, virtual GP access and subsidised gym membership., • Employee Assistance Programme available 24/7., • Paid volunteering days., • Enhanced family-friendly policies. If interested, we encourage you to apply as soon as possible, as we review applications as they are received, therefore we may close this vacancy earlier than advertised. Diversity, Inclusion & Belonging RBH is committed to creating an inclusive workplace where everyone feels valued, respected and supported. We operate a Guaranteed Interview Scheme for applicants who declare a disability and meet the minimum requirements of the role. Artificial Intelligence We recognise that AI can be a useful tool when preparing applications. However, all information, examples and achievements included in your application must be truthful, accurate and based on your own experience. The Company Rochdale Boroughwide Housing Limited (RBH) is the UK’s first tenant and employee co-owned mutual housing society, with over 12,000 homes throughout the local area. As we’ve refocused our strategy back to our core housing role, we’ve taken the opportunity to work with our customers and colleagues to review and modernise the values that motivate us and will underpin everything we do. Our mutuality is focused on bringing genuine voice and influence to our customers and our colleagues in how we deliver our services. Our values get to the root of who we really are and what we stand for. Putting People First: We listen with empathy, respond with compassion, and make it easy for our customers to access our services. Doing What We Say: We earn trust through honesty, integrity, caring and keeping our promises. Working As One: We embrace our mutuality and work together to deliver great outcomes for the people living in our homes and communities. Delivering Quality: We invest wisely in our people and make it easy for them to deliver services and create places that our customers are proud to call home. Open & Transparent: We are curious, embrace diverse ways of thinking and seek feedback to help us improve

We are working with the leading record labels, streaming services, digital service providers, distributors, and iconic global artists who are keen to partner with us to build a global solution for physical media. This is a mid-level position suited to someone with solid technical experience who want

Key Responsibilities for the IT Systems Engineer: Work as part of the Systems Management team delivering a quality service to our clients' MSP/MSSP customers on a variety of hardware and software products Building, Configuring and Troubleshooting VMware Assist with the administration of no

Own and optimise our Microsoft 365, Azure, Entra ID, Intune, Exchange Online and SharePoint Online instances Design, implement, and support modern endpoint management solutions including Windows Autopilot v2, Microsoft Autopatch, Intune, Endpoint Privilege Management (EPM), Cloud PKI, Enterprise A

Aviva plc is seeking an IT Customer Service Analyst to join the IT Service Desk on a 6-month temporary basis. You will gain exposure to a broad range of technologies in a large enterprise environment, with responsibilities including incident logging, troubleshooting, remote support, and collaboratio

With a focus on teamwork and continuous improvement, you'll be part of an inclusive culture that values diversity and provides a competitive salary, unlimited holiday allowance, and ongoing professional development opportunities. Waterstons Limited is seeking a Service Desk Engineer in North East En

Wavenet Ltd in the United Kingdom is seeking a Technical Lead for their IT Service Desk, responsible for guiding the team in delivering exceptional technical support. The role emphasizes teamwork in an office environment, with benefits including health coverage, 25 days of annual leave, and access t

Interaction Recruitment is seeking a Romanian-Speaking Service Desk Adviser to provide first-line IT support to clients. The position offers a competitive pay rate of £14. Full training is provided, plus potential for progression within the growing IT team.

Edwards & Pearce is seeking an IT Service Desk Engineer to join their dynamic IT team in Lincoln. The successful candidate will provide first-contact resolution for IT issues while ensuring desktop and network operations run smoothly. With 2-3 years of experience in IT support, your role will involv

Previous experience working within an IT Service Desk, IT Support, Helpdesk, Technical Support or similar IT-focused support environment. This is an exciting opportunity for an experienced IT Support professional to join a busy and dynamic IT Service Desk team on an initial 6-month temporary basis.

Stockport Homes Group is recruiting an IT Support Lead to manage an effective IT Service Desk, delivering excellent service to customers and stakeholders. You will provide strategic input to the Group for technology matters, while leading a team of technicians and apprentices to develop the service

Opus Perm is seeking an IT Service Desk Analyst in Ipswich with a hybrid work model. You will be the first line of IT support, handling incidents and service requests via phone, email, and ticketing systems, aiming for quick resolutions and continuous service improvements. The role requires about 1

An exciting opportunity has opened for an experienced IT Service Desk Engineer to join a dynamic IT team in the Lincoln office. As an IT Service Desk Engineer, you will be the first point of contact for IT related issues and technical support within the business. Excellent verbal and written communi

Alcidion is seeking a proactive Service Desk Analyst to join our UK Service Desk team. You will provide technical and functional support across our Alcidion product suite, triaging incidents and ensuring resolution within SLAs in a healthcare environment. You will collaborate with cross-functional t

Stockport Homes Group is seeking an IT Support Lead to head the IT Service Desk and provide strategic input on technology direction. SHG promotes diversity and inclusion in line with its values. You will lead a team of technicians and apprentices to deliver modern IT services and support to customer

The ideal candidate has prior experience in a First Line Service Desk, strong Microsoft 365 administration skills, experience with IT ticketing systems, and a customer-focused approach with a commitment to. Key Recruitment Ltd in Waterlooville is recruiting a permanent full-time IT Service Desk Anal

NHS is seeking an enthusiastic ICT Operations Junior Service Desk Analyst to join the Service Desk team. The role involves handling high volumes of incoming calls, recording details in the IT service management system, and providing basic technical support while collaborating with ICT teams to resol

Solus Accident Repair Centres in the United Kingdom is seeking a 1st Line IT Engineer to join our Service Desk, the first point of contact for over 2,500 users across 40+ sites. Join a collaborative team using Microsoft 365, Azure, Intune and HaloITSM, with varied work across hardware, software and