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Project Specialist / Escalations Engineer We are seeking a highly skilled and proactive Project Specialist / Escalations Engineer to join our Scottish based Managed Service Provider (MSP). This role sits at the heart of our project delivery and technical escalation function, combining hands‑on project implementation with ownership of complex, high‑impact support issues. This position is responsible for delivering technical projects end‑to‑end while also acting as a senior technical escalation point for the Service Desk. You will handle the most complex and critical escalated tickets across Microsoft 365, Azure, networking, and on‑premise server environments, ensuring issues are resolved effectively and in line with company standards. The role requires deep technical expertise, strong problem‑solving ability, excellent organisation, and confident client communication. You will be comfortable managing change in live environments, working independently, and visiting client sites where required. Our identity At the core of our existence lies our dedicated team of professionals. We represent a company driven by genuine care and consideration. Our unwavering passion for our endeavours fuels our commitment. A profound sense of accomplishment is derived from our meticulous efforts. Company objectives · Be industry leaders · Create more job opportunities in the area · Expand our market influence and presence · Maintain and grow a positive, empowering working environment, allowing people to thrive · Become a more sustainable business Key responsibilities · Plan, deliver, and implement IT projects including infrastructure upgrades, cloud migrations, security improvements, and network deployments. · Own and resolve escalated support tickets from the Service Desk across: o Microsoft 365 / Office 365 o Azure o Networking (firewalls, switches, routing, wireless) o On‑premise servers and core infrastructure · Act as the final technical escalation point, providing leadership and resolution for complex or business‑critical issues. · Install, configure, migrate, and maintain server, network, and cloud platforms in line with company standards and best practices. · Manage technical change in live customer environments, ensuring minimal disruption and clear communication. · Proactively identify technical risks, capacity issues, and improvement opportunities during project work or escalations. · Produce high‑quality technical documentation, including implementation notes, configurations, diagrams, and handover documentation. · Participate in client meetings and site visits to provide technical direction, explanations, and recommendations. · Support knowledge transfer into STAT and the Service Desk to reduce repeat incidents and improve long‑term stability. · Remain current with emerging technologies, security threats, and industry best practices. Qualifications & experience · Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. · Minimum 5 years’ hands‑on experience in IT support, ideally within a Managed Service Provider (MSP) environment. · Proven experience in project delivery and senior technical escalation, or clear progression toward this level within an MSP. · Strong technical expertise across Microsoft 365, Azure, and Windows Server (on‑premise and cloud) environments. · Solid networking knowledge including TCP/IP, DNS, DHCP, VLANs, routing, and firewalls. · Demonstrable experience delivering infrastructure and cloud projects from design through to completion. · Advanced troubleshooting skills with a calm, structured, and methodical approach. · Strong problem‑solving ability with the aptitude to analyse complex technical issues and implement effective solutions. · Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non‑technical stakeholders. · Highly organised, able to manage multiple priorities effectively in a fast‑paced environment. · Keen interest in emerging technologies and using technology to streamline and improve processes. · VOIP system experience desirable. · Relevant technical certifications desirable (e.g. Microsoft, Azure, CompTIA A+/Network+/Security+, or equivalent). · Full UK driving licence is essential (regular client site visits required). Benefits • Competitive salary depending on experience, • 29 days holiday, increasing with service, • Dedicated monthly training time and access to certification resources, • Personal Time allowance to support work‑life balance, • Up to 10 days per year working from home, • Wellbeing package, • Company pension scheme, • Clear progression within a growing, ambitious MSP, • Supportive, collaborative, and people‑focused working environment

The NHS Tayside Digital Directorate are looking to recruit an additional ICT Technician/IT Service Desk Operator to join our IT Service Desk team. You will have a degree of autonomy within your role and will report to the IT Service Desk Team Leaders. You would be required to provide Service Desk an

The position offers flexibility with some remote working opportunities within a supportive team environment. A public health organization in Scotland is seeking an ICT Technician/IT Service Desk Operator to join the IT Service Desk team. This full-time role involves providing customer service suppor

A leading technology solutions provider in the United Kingdom seeks an Onsite Engineer / Service Desk Analyst. Candidates should have strong communication skills, experience in IT support, and familiarity with IT systems. The role involves responding to IT incidents, providing exceptional customer s

A healthcare organization is seeking a Service Desk Analyst to join their IT team in the United Kingdom. Strong experience in IT support, particularly within the NHS digital solutions and Microsoft platform, is essential. This role demands exceptional customer service skills and the ability to provi

This full-time position offers competitive compensation and generous benefits, including flexible working arrangements and extensive professional development opportunities. A leading software company is seeking a Service Desk Engineer to provide technical support and manage incidents effectively. Th

A leading kitchen appliance company in the United Kingdom is seeking a motivated Service Desk Analyst to join its Technology Services team. The company offers a competitive compensation package, employee discounts, and wellness benefits. The role involves being the first point of contact for IT issu

A recruitment agency is seeking a dedicated IT Service Desk professional in the United Kingdom. The ideal candidate should have proven IT support experience and strong knowledge of IT systems. This full-time role involves providing first-line support for IT-related issues, troubleshooting hardware a

To act as ambassadors for the Information Services department communicating effectively and clearly; in a polite and courteous manner, providing an excellent ‘front of house’ function for the department, always dealing with sensitive or confidential information appropriately. Act in an advisory

This role offers an exciting opportunity to be a vital part of a dynamic IT environment. Our client is seeking a dedicated IT Service Desk professional to join their team. Collaborate with other IT teams to elevate complex issues when necessary.

A technology services company based in Aberdeen is looking for a Service Desk Analyst L1 to be responsible for managing and resolving various IT support requests. The ideal candidate should have a minimum of 3 years experience in Service Desk roles, possess strong communication skills, and hold an I

At MacIntyre, we support adults with learning disabilities in Warrinton to live meaningful, fulfilling lives. We recruit based on values, not experience — because we believe the right attitude matters more than a CV. You'll be supporting people to live the life they choose — whether that's learn

This role is offered on an initial 3-month contract with strong potential for extension, providing both immediate stability and longer-term opportunity. This Complaints Team Leader position offers the opportunity to lead on complex cases, support a high-performing team, and drive meaningful improvem

Community Complex Support Worker.

If you are looking for work, read on to find out how to join the UK’s leading FE recruiter with additional benefits, offers and. Reed Further Education are a leading recruitment agency working with colleges, prisons, universities, and training providers across the UK. As a Communication Support Wo

This is a rewarding night-shift role working with children who have complex clinical needs within their family homes. A energetic personality and strong initiative. Superior Healthcare is recruiting.

The role would include leading a weekly dance session with them and also looking for opportunities to collaborate with other community dance groups. Other day-to-day activities you may be involved in include supported employment, arts and crafts, snooker, baking, drama, music, dance, and horticultur

Key responsibilities include: * Leading and developing a microbiology team, including performance management and training * Overseeing environmental monitoring programmes across manufacturing areas and utilities * Supporting batch release through microbiological data assessment (EM, bioburden)

We are recruiting for companies who are looking to employ our IT Technician Traineeship graduates to keep up with their growth. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The first step is completing a select

Key Responsibilities * Assess resident needs and develop support plans * Provide guidance on budgeting, benefits, and daily living * Carry out regular welfare checks and property visits * Support tenants to manage rent and sustain tenancies * Report repairs, maintenance, and health &

You will play a key role in transforming the rent service, improving processes, and maximising system functionality-particularly around the implementation of rent and service charge modules within Active H. What you'll need to succeed Experience in staff management and development Strong verba

Previous experience with children or adults with learning difficulties would be advantageous but not essential, lived experiences would also be welcomed. Looking to recruit 5/6 residential support worker positions in the next few weeks on a temporary to permanent basis. A Residential school in

This rewarding role supports vulnerable adults facing trauma, substance misuse and social exclusion, delivering community outreach and hospital-based interventions to improve wellbeing and life outcomes. If you’ve also worked in the following roles, we’d also like to hear from you: Community Sup

We are seeking a proactive and skilled IT Technician to support and maintain IT systems, ensuring reliable performance across the organisation. The successful candidate will diagnose issues, support users, and contribute to continuous improvement within the IT function. OR BTEC Level 2 Certificate i

Supporting with school, social and work-based activities, as well as community o. The staff here help me with everything I need and make me feel safe. I’ve never been on a plane before, but I’m going abroad soon and I can’t wait!” – Young person in our care A day in the

In return for hard work and commitment you can expect, in addition to competitive pay and conditions and a range of benefits, to have a high-quality induction and ongoing training and development. This is an excellent opportunity for a Qualified Residential Support Worker to join the Children's Home

The IT Infrastructure Technician will support the IT Manager in delivering technical projects, act as the escalation point for complex technical issues, and ensure the stability and security of the company’s IT infrastructure. We work with a wide mix of clients – from individuals and ambitious p

This is an exciting opportunity to join a high‑growth consumer platform during a pivotal stage of building out their modern data capability. Opportunities to work closely with product, engineering, design, and UX on high‑impact projects. Proactive, curious mindset with the ability to work indepe

Solicitor or CILEX with strong claimant catastrophic/serious injury and multi-track RTA experience. Champion rehabilitation & interim payments; apply the Serious Injury Guide and Rehabilitation Code. Own quality/risk: CPR compliance, budgeting/costs, file reviews and KPI delivery.

This role is ideal for an experienced supervisor with a passion for customer service, team leadership, and operational excellence within a busy leisure, retail, hospitality or visitor-focused environment. Previous experience in a supervisory or junior management role within a customer-facing environ

We are an equal-opportunity employer and value diversity. We are an equal-opportunity employer and value diversity at our company. Work closely with the marketing team to analyze spend efficiency and improve player acquisition strategies.

Our bespoke website is the most advanced in the teamwear industry, enabling full kit customisation online without customer service involvement. Direct Soccer is committed to diversity and inclusivity in the workplace. Whether it’s helping clubs with their orders or supporting individual customers

In applying for the above position and sharing your personal data with JMC Aviation Limited, you acknowledge that your personal data will be processed in accordance with our Privacy Policy (found on our website). Review performance data to monitor and measure productivity, goal progress and activity

Commitment to equality, diversity, and safeguarding. Establish positive relationships with young people and provide 1:1 and group support. Flexible working options for those with caring responsibilities.

This is a fantastic opportunity to join a well-established home, working alongside a highly skilled and experienced team committed to delivering high-quality care and support. To receive supervision in line with Quality Standards & Regulations and to take responsibility for personal development and

You'll learn industry-standard tools, including Excel, SQL, Python, and Power BI, while building a professional portfolio with workplace projects. The programme includes earning BCS and CompTIA certifications recognised by UK employers, expert tutor support throughout your studies, and dedicated

The Role Leading and supervising your shift Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered Administering and recording medication Carrying out risk assessments Working alongside care ass

You'll learn industry-standard tools, including Excel, SQL, Python, and Power BI, while building a professional portfolio with workplace projects. The programme includes earning BCS and CompTIA certifications recognised by UK employers, expert tutor support throughout your studies, and dedicated

What you’ll do Lead smooth, efficient shifts Train and support new Baristas Energise and motivate your team Maintain high standards across service and coffee excellence Use resourcefulness and adaptability to keep everything running well Who you are A reliable role model with accountability and ma

Flexible financing options available, with payment plans starting from as low as £142 per month. Complete this 10-week online training with just 10-15 hours per week of study time. You'll learn industry-standard tools, including Excel, SQL, Python, and Power BI, while building a professiona

All applicants must submit a CV along with a cover letter explaining why they should be considered for this role. Applications will not be accepted without a cover letter.

Complete this 10-week online training with just 10-15 hours per week of study time. You'll learn industry-standard tools, including Excel, SQL, Python, and Power BI, while building a professional portfolio with workplace projects. The programme includes earning BCS and CompTIA certifications rec

With our Data Analytics career programme we will provide you with: 8 training modules: Excel, SQL, Python, R, Tableau, Power BI, CompTIA Data & Azure AI Fundamentals 3 official examinations: Microsoft Power BI Data Analyst, CompTIA Data, & Microsoft Azure AI Fundamentals 100 hours of live instructor

Ready to start earning in data? Limited spaces available. Flexible financing options available, with payment plans starting from as low as £142 per month. Complete this 10-week online training with just 10-15 hours per week of study time.

With our Data Analytics career programme we will provide you with: 8 training modules: Excel, SQL, Python, R, Tableau, Power BI, CompTIA Data & Azure AI Fundamentals 3 official examinations: Microsoft Power BI Data Analyst, CompTIA Data, & Microsoft Azure AI Fundamentals 100 hours of live instructor

Flexible financing options available, with payment plans starting from as low as £142 per month. Complete this 10-week online training with just 10-15 hours per week of study time. You'll learn industry-standard tools, including Excel, SQL, Python, and Power BI, while building a professiona

With our Data Analytics career programme we will provide you with: 8 training modules: Excel, SQL, Python, R, Tableau, Power BI, CompTIA Data & Azure AI Fundamentals 3 official examinations: Microsoft Power BI Data Analyst, CompTIA Data, & Microsoft Azure AI Fundamentals 100 hours of live instructor