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Role: 1st Line Service Desk Engineer Location: Cheltenham (On-site during probation, hybrid thereafter) Salary: £26,000–£30,000 Benefits: Annual bonus + strong training and certification support Our client, a leading managed service provider, is hiring a 1st Line Service Desk Engineer to provide high-quality technical support to a diverse customer base. This role offers the opportunity to build your technical skillset in a fast-paced, supportive environment, with clear progression and ongoing development. What you’ll do • Act as the first point of contact for IT support queries via phone, email, and ticketing systems, • Diagnose and resolve 1st line issues across desktops, laptops, and user accounts, • Escalate more complex incidents to 2nd/3rd line teams where required, • Manage and update support tickets, ensuring accurate documentation, • Deliver excellent customer service, keeping users informed throughout You’ll work closely with internal technical teams and external clients to ensure issues are resolved efficiently and to a high standard. What we’re looking for • Previous experience in a Service Desk or IT support role, • Strong understanding of Windows environments and Microsoft 365, • Excellent communication and customer service skills, • Ability to prioritise and manage multiple tickets effectively, • A proactive approach and willingness to learn The ideal candidate will bring a positive, customer-first mindset and enjoy working in a collaborative, fast-paced MSP environment. Why join? • Clear progression pathways within a growing organisation, • Funded certifications and ongoing training support, • Hybrid working after probation, • Annual bonus and excellent benefits package Apply now to develop your IT career within a forward-thinking and supportive team.

Senior Infrastructure Engineer Cheltenham | Hybrid (2 days WFH) Salary: Up to £65,000 + car allowance + benefits A well-established Managed Service Provider based in Cheltenham is looking to add an experienced Senior Infrastructure Engineer to its growing technical team. This is a hybrid role offering a great balance between customer-facing consultancy work and home working. You’ll work with a varied customer base, covering on‑premise, hybrid and cloud infrastructure, with a strong focus on VMware, Windows Server, security and Microsoft 365. The Role • Deliver infrastructure consultancy and project work for MSP customers, • Design, implement and support data centre and hybrid solutions, • Act as a technical escalation point and trusted advisor to customers, • Spend time on-site with customers as well as working from home (circa 2 days per week WFH), • Collaborate closely with service desk and projects teams Technical Requirements Essential experience: • Strong MSP or IT consultancy background, • Solid data centre experience, particularly VMware, • Strong Windows Server skills (AD, DNS, DHCP, GPOs), • Good working knowledge of Microsoft 365 (Exchange Online, SharePoint, Teams, Entra ID), • Strong understanding of security principles (hardening, MFA, backup & DR), • Confident dealing directly with customers, • Full UK driving licence and access to a car Desirable: • Azure / hybrid cloud exposure, • Backup and disaster recovery solutions, • Microsoft or VMware certifications What’s on Offer • Salary up to £65,000 (dependent on experience), • Car allowance, • Private healthcare, • Hybrid working (2 days WFH), • Ongoing training, certifications and career progression, • Supportive leadership and a genuinely great team culture, • Interesting, varied infrastructure projects across multiple customers Why Apply? This is a great opportunity for an Infrastructure Engineer or Consultant who enjoys both hands-on technical work and customer interaction, and wants long‑term progression within a stable and growing MSP.

Whats in it for you? Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application. • Comprehensive training and mentoring from senior leadership, • Uncapped commission structure with clear and achievable targets, • Access to modern recruitment technology and automation tools, • Dedicated administrative and digital marketing support, • Supportive and energetic team culture with regular socials and incentives, • Strong local reputation with an established client base, • Full visibility of performance through advanced analytics, • Proven experience in sales or recruitment, • Confident communication skills with a relationship led approach, • Motivated and target driven mindset, • Strong organisational skills with the ability to manage a busy workload, • Previous experience within temporary recruitment or 360 recruitment, • Building and developing a temporary recruitment desk, • Managing relationships with both clients and candidates, • Identifying new business opportunities while growing existing accounts, • Managing the full recruitment process from initial brief through to placement, • Ensuring a high standard of service and candidate experience

Whats in it for you? Training and ongoing mentoring from experienced senior leaders Uncapped commission with clear and achievable performance targets Access to modern recruitment systems and automation technology Dedicated administrative and digital marketing support Positive and energetic team culture with regular social events and incentives Strong local reputation and established client network Advanced analytics providing full visibility of performance Autonomy to grow and develop a thriving temporary recruitment division Must haves Experience working in sales or recruitment Strong communication skills with a relationship focused approach Driven and ambitious mindset with motivation to achieve targets Strong organisation and time management skills Collaborative approach and willingness to contribute to team success Nice to haves Experience working in temporary recruitment or a 360 recruitment environment Experience within a fast paced, KPI focused role The role Developing and managing a temporary recruitment desk Building strong relationships with both clients and candidates Generating new business opportunities while expanding existing accounts Managing recruitment activity from initial brief through to successful placement Delivering a high level of service and candidate care Working alongside colleagues to help grow the temporary recruitment division Interested? Send your CV to Richard at i2i Recruitment today! Our mission of Making Recruitment Personal also means making recruitment fair. We review every application with diversity and inclusion in mind. While we aim to personally connect with each applicant, due to the volume of applications this is not always possible. However, we will always try to provide updates on your application wherever we can. TPBN1_UKTJ

Your new company Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button. Hays are partnering with a public sector organisation in Gloucester to recruit for an IT Deployment Team Leader vacancy on an initial 12-month fixed-term contract. The role is paying c£40k + benefits and offering hybrid working arrangements 4 days in office 1-day WFH. Your new role The main focus of the role is to lead the IT deployment / desktop team that is responsible for the organisation's IT equipment estate. The team look after imaging and asseting new and existing stock, deploying hardware and owning the IT lifecycle of equipment. You'll be involved in the day-to-day management of the deployment engineers, providing direction, training, appraisals and one-to-ones. Technical knowledge will be beneficial as you may act as an escalation point - however, this isn't essential. What you'll need to succeed To be considered for this role, you will need supervisor / team lead / manager experience across a similar IT desktop, deployment or service desk team. Working in the public sector, specifically NHS will be extremely beneficial. Knowledge of the Microsoft stack and exposure with hardware / desktop deployment will be important. You'll need to be a confident communicator with strong management skills. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. xrnqpay Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be

The position is primarily focused on providing remote IT support through a Service Desk environment, with occasional onsite visits to customer locations when required. This is a great opportunity for someone with experience in IT support who enjoys problem solving, working with a variety of technolo

3rd Line Support Engineer Location: Cheltenham (Hybrid working) Salary: £45,000–£48,000 Benefits: Competitive salary + hybrid working + progression opportunities Our client, a leading IT services provider, is hiring a 3rd Line Support Engineer to play a key role in delivering high-level technical support and infrastructure expertise. This role offers the opportunity to work across a diverse client base, resolving complex issues and contributing to ongoing service improvement. What you’ll do: Provide 3rd line support across a range of infrastructure technologies Troubleshoot and resolve complex technical incidents and escalations Support and maintain servers, networks, and cloud environments Assist with project delivery, including system upgrades and migrations Mentor junior engineers and contribute to knowledge sharing You’ll work closely with service desk teams, infrastructure specialists, and clients to ensure high-quality service delivery and continuous improvement. What we’re looking for: Proven experience in a 3rd line support role Strong knowledge of Microsoft technologies (Windows Server, O365, Azure) Experience with networking (firewalls, switches, VPNs) Virtualisation experience (e.g. VMware or Hyper-V) Strong troubleshooting and problem-solving skills The ideal candidate will bring a proactive mindset, strong communication skills, and enjoy working in a fast-paced, client-focused environment. Why join? Hybrid working model (Cheltenham-based) Opportunity to work with a broad range of technologies Supportive and collaborative team environment Clear opportunities for career progression Apply now to take the next step in your technical career within a growing IT services team

Company Profile CBRE's Global Workplace Solutions delivers end-to-end facilities management, engineering services, project management, and workplace support. Our teams combine technical expertise with a commitment to service excellence, innovation, and compliance. Through our engineering talent, digital tools, and focus on ESG and sustainability, CBRE helps clients reduce risk, drive performance, and enhance the workplace experience for their people. Job Title: Workplace Experience Host CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Host to join the team located in Cheltenham. Role Summary: Ownership of office floors and the surrounding areas to ensure the best workplace experience is met each day Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking Maintains neat appearance reception area, conference rooms café and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Collaborate with IT, Maintenance, Cleaning, Helpdesk teams to ensure that issues are proactively reported and addressed in line with procedures. Full JD can be provided upon application. Experience Required: A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees. Experience in facilities management and/or dealing with suppliers/contractors beneficial. Ability to solve problems and deal with a variety of options in complex situations

Whats in it for you? Comprehensive training and mentoring from senior leadership Uncapped commission with clear and achievable targets Access to modern recruitment technology and automation tools Dedicated admin and marketing support Supportive and energetic team culture with regular socials and incentives Strong local reputation and established client base Must haves Proven experience in sales or recruitment Confident communication skills with a relationship led approach Motivated, ambitious and target driven mindset Strong organisational skills with the ability to manage a busy workload Collaborative attitude and willingness to contribute to team success Nice to haves Previous experience within temporary recruitment or a 360 recruitment role Experience working within a fast paced, KPI driven environment What will you be doing? Building and developing a temporary recruitment desk Developing strong relationships with both clients and candidates Generating new business opportunities while expanding existing accounts Managing the recruitment process from initial brief through to placement Providing a high standard of service and candidate care Working closely with colleagues to support the growth of the Temps Division Interested? Send your CV to i2i Recruitment today! Due to the volume of applications, if you haven't heard from us within 5 working days, please consider your application unsuccessful on this occasion. Our mission of Making Recruitment Personal also means making recruitment fair. We review every application with diversity and inclusion in mind. While we aim to personally connect with each applicant, due to the volume of applications this is not always possible. However, we will always try to provide updates on your application wherever we can. TPBN1_UKTJ

IT Service Desk Engineer page is loaded## IT Service Desk Engineerlocations: Link Theory UK Ltd London Showroomtime type: Full timeposted on: Posted 5 Days Agojob requisition id: R00000004169713The CompanyAt Theory, we create clothes that matter that empower and improve the way we live throu

You will deliver high-quality customer and technical support, maintain IT documentation, and collaborate with global IT teams. A leading reproductive health organization based in London seeks an IT Support professional for a full-time role on a 12-month fixed-term contract.

KEY REQUIREMENTS (any of the following roles will be accepted): IT Support Technician, Customer Service Agent, Technical Support Engineer, Customer Support Analyst, Service Desk Technician, First Line Support Engineer, Service Desk Analyst, Customer Service Advisor, Junior Tech Support Analyst, Trai

Ability to troubleshoot and provide Tier 1 support for market‑leading laptops, mobile device platforms, and their peripherals; basic support of wired and Wi‑Fi networks; strong problem‑solving and communication skills that support working with people of different cultural backgrounds, languag

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A leading IT Services Company in Greater London is seeking a 2nd Line Service Desk Engineer to deliver technical support to multiple clients. The company offers competitive salaries, hybrid work options, and robust professional development opportunities.

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A managed services provider in the UK seeks an IT Service Desk professional. The role requires a focus on customer service and the ability to work under pressure. Responsibilities include performing backup checks, monitoring alerts, and maintaining customer interactions.

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Air IT are equal opportunities employers, who value diversity and are strongly committed to providing equal employment opportunities for all and so please let us know if you require any reasonable adjustments at any point in the recruitment process. So, if you have experience in an IT helpdesk suppo

A managed service provider in Gloucester is looking for a 1st Line IT Service Desk Engineer to join their high-performing team. This position offers benefits including a holiday allowance, pension, profit-sharing scheme, and Microsoft training courses. It's a great opportunity for career progression

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A recruitment agency is seeking a dedicated IT Service Desk professional in the United Kingdom. The ideal candidate should have proven IT support experience and strong knowledge of IT systems. This full-time role involves providing first-line support for IT-related issues, troubleshooting hardware a

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Candidates must have at least 3 years of experience in IT, showcasing strong customer service skills, and the ability to troubleshoot various hardware and software issues. A leading technology provider in the financial services sector is seeking a Technical Support Specialist. You will communicate w

A fantastic opportunity has arisen for an IT Service Desk Analyst to join our London based law firm on a permanent basis. Familiarity with ITIL practices; ITIL Foundation certification required. Experience providing 1st and 2nd line IT Service Desk support in a professional environment.

You will be part of a small IT team supporting approximately 2000 end-users across multiple sites. Responsibilities include providing technical support, handling service requests, and managing Active Directory. A staffing agency is seeking a Service Desk Engineer for a 3 month contract in Central Bi

Deliver quick “lunch & learn” sessions to the Service Desk once every 8 weeks. Collaborate with vendors and mentor 1st and 2nd line colleagues; work closely with other technical specialists in the department. Work on incidents and service requests.

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This role offers an exciting opportunity to be a vital part of a dynamic IT environment. Our client is seeking a dedicated IT Service Desk professional to join their team. Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here.

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