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Role: Customer Success Associate Team: Growth Location: Remote/Hybrid working (UK-based). We are currently a remote-first organisation, but hybrid working may be an option in the future. Salary: Up to £34,000 depending on experience, plus equity Hours: Full-Time 37.5 hours per week Please note All communication regarding your application should go through the official application channels or our company careers page. Contacting Vestd employees via email, personal social media, or other informal routes is not appropriate. We also have a zero-tolerance approach to any form of harassment or abuse directed at our team. Candidates who do not respect these boundaries may be disqualified from the recruitment process and, in serious cases, barred from applying in future. _ is a leading sharetech platform for equity management - shares schemes, fund raising, company secretarial and much more. Our regulated platform makes light work of all of the most popular and tax-efficient share scheme types, empowering businesses to attract and retain their talent. Our powerful software also helps investors, and founders seeking investment. Vestd was founded by Ifty Nasir, who lives and breathes our mission. Vestd’s big moonshot aim is to see one billion people worldwide invested in the companies they work hard to grow by 2030. We are all about inclusion and fairness for our customers and our team. Vestd is also a _ company, which means we’re committed to balancing profit with purpose. We care about our people, our customers, and the wider world – and we hold ourselves to the highest social and environmental standards. If you’d like to learn more about Vestd, check out _ short video from our founder, Ifty. At Vestd, we prioritise equality, diversity, and inclusion, so we write about it here rather than at the end of the job advertisement. We’re committed to building a respectful, inclusive, and diverse team. Trust is one of our core values; with that comes a commitment to fairness and transparency. We want to be open about our EDI efforts. _ shows that while men are likely to apply when they meet 60% of a job’s requirements, women and individuals from underrepresented groups often apply only when they meet every criterion. We understand the value of transferable skills and the unique perspectives that diversity brings. That’s why we encourage applications from candidates with unique strengths and experiences. If you need any adjustments or support with your application, please let us know in your application or throughout the process. As Vestd continues to grow its customer base of startups and founder-led businesses, we are expanding our Growth Customer Success team. This role sits at the heart of Vestd’s customer-centric model and plays a key part in supporting high-growth companies as they design, launch and evolve their equity strategies. You will work closely with founders, leadership teams and early HR hires, helping them navigate equity for the first time or as their business scales. This role is about combining excellent customer support with commercial awareness, empathy and a genuine interest in how startups grow. You’ll help customers get value from Vestd at critical moments in their journey, building trust, driving adoption and supporting long-term retention. While this is not a sales role, you will be comfortable having value-led conversations, spotting opportunities to support customers as they grow, and working closely with colleagues to ensure a seamless experience. • Supporting startup and scaleup customers through onboarding, scheme setup and the early stages of their Vestd journey, ensuring they feel confident and supported from day one, • Working directly with founders and leadership teams to understand their business context, growth plans and equity-related challenges, and tailoring support accordingly, • Providing a high-quality, responsive customer success experience across tickets, calls and proactive outreach, • Helping customers adopt Vestd’s platform effectively, encouraging self-serve where appropriate while knowing when hands-on support is needed, • Building trusted relationships with customers, acting as a consistent point of contact during key growth moments such as fundraising, hiring bursts or scheme changes, • Identifying risks to engagement or retention early and working collaboratively to address them, • Spotting opportunities to add value through upgrades, referrals or expanded usage, and partnering with the Growth and Equity Consulting teams where needed, • Developing a strong understanding of equity schemes, fundraising mechanics and the needs of early-stage businesses, and communicating complex concepts in a clear, human way, • Feeding customer insights back into Product, Growth and Marketing to help improve Vestd’s offering and customer experience, • Continual improvement to MRR, • Tickets completed and time to serve SLA, • Improvements in cost to serve, • Reviews, testimonials, • Customer retention, • Referrals, • Upgrades These are the skills and qualifications we consider essential for this role: • Experience working with customers in a B2B, SaaS or professional services environment, ideally supporting growing or founder-led businesses, • Comfortable engaging with startup founders, senior leaders or first-time equity users, with the confidence to ask good questions and build trust, • Minimum 3 years experience in a commercial environment, • Strong written and verbal communication skills, with the ability to explain complex or unfamiliar concepts clearly and calmly, • A customer-first mindset, combined with commercial awareness and an understanding of how customer outcomes link to retention and growth, • Highly organised, able to prioritise effectively in a fast-moving environment, • Customer relationship-building skills, • Curiosity and willingness to develop expertise in equity, share schemes and startup finance over time, • Work collaboratively with team members from different departments (sales, product, marketing), • Confident working remotely, managing your own workload and staying connected to a distributed team These will help you stand out from the pack: • Experience working within finance or a regulated environment, • Startup or scaleup experience, either supporting customers or working within one, • Knowledge of shares and share schemes, • Exposure to founders, fundraising processes or early HR operations, • Experience working with regulated, financial or compliance-led products, • An interest in entrepreneurship, business growth or the startup ecosystem What makes Vestd folk collaborative, adaptable, and eager to grow? • Thrives in a startup environment, ready to tackle diverse challenges with enthusiasm, • Adaptable - open to taking on responsibilities beyond the defined role as needed, • Passionate about contributing to a culture of innovation, collaboration, and continuous improvement, • Embraces technology to improve processes and drive efficiency While the above describes the core responsibilities, this role may from time to time involve tasks beyond this list — as needed to respond to evolving business needs. Our culture is our backbone (BreatheHR named us one of the ‘Top 3 Companies in the UK for Company Culture’), and we take team happiness seriously. Vestd strives to be as principled as possible. We’re all about Goal 8 of the United Nations _. This goal is about ‘Decent work and economic growth,’ and we consider it both with our external activities and internal workings. We’ll do everything we can to help you grow in your role. In return, you’ll want to learn all about our industry and do all you can to help us continue leading it. Vestd is remote-first, so in return for your commitment, diligence, and productivity, you’ll have a lot of autonomy during your working day. Some roles demand office hours (to fit our customers’ schedules), but we are committed to offering flexibility where possible. Happy employees make for happy customers, as demonstrated in our . Vestd’s excellence has also been recognised by The Europas, The Fintech Awards London, The Hustle Awards, TechRound, and BusinessCloud’s Fintech50. See more about our awards . This could be the perfect opportunity if you’re an autonomous, self-driven individual passionate about contributing to a meaningful mission and value being part of a supportive, close-knit team. Vestd is a great place to work. Don’t just take our word for it - take a look at the _ suite of benefits that you can look forward to as one of our folk: • This job remote-first, although attendance is required twice yearly at our in-person get-togethers, • A flexible environment to help you achieve the best work/life balance, • Equity, of course! (After the qualifying period), • Monthly recognition scheme, where we celebrate our folk, • Support with home working equipment*, • A personal training and development budget to keep your career and professional growth on track, • Private medical insurance (after the qualifying period), • Team retreats are held twice a year. They can include an overnight stay and focus on fun and team cohesion, • Great team ethos, connect through regular team and company socials., • 25 days annual leave plus one extra day per year of service (up to five days), • Employer contribution pension scheme (after the qualifying period) We’re looking for somebody with initiative who can focus on the business and their personal growth path. This is a great time to join our team, and it would be a superb role for the right person. *At Vestd we provide our folk with the hardware and software required to support them in their role. As a remote-first business, we expect anyone applying for a job to have a suitable, quiet working space. You must have an appropriate desk/table and chair, with a reliable internet connection. We are accepting rolling applications for this role with no fixed end date - if you are interested in joining the Vestd folk, please apply when you can. We will respond to every applicant, but we may only screen some candidates depending on the number of applications received. Our recruitment pipeline has a few stages, giving you plenty of opportunities to learn about Vestd as we take the time to find someone who is the best fit for the role. We aim to complete the selection process as efficiently as possible, and we are committed to making our candidate experience as inclusive as we can, so please get in touch with us if you require any information or support during the application process or need to ask for any adjustments. A typical selection process might be: • Apply online, • 20-minute screening call, • 45-minute interview with the hiring manager and team member, • Task-based assignment, • 45-minute team cultural interview, • 30-minute interview with the CEO Please note that we record our interviews. These recordings are only viewed by the hiring team and once a role is filled, all recordings are deleted. We do not share any candidate information with anyone outside of Vestd at any time. We are excited to receive your application. When a role is filled, we will let all the applicants know to let them know. This job is based within the UK. You must be primarily UK-based and eligible to work in the country.

Description Role: Customer Success Associate Reports to: CS Team Lead Team: Scale Location: Remote/Hybrid working (UK-based). We are currently a remote-first organisation, but hybrid working may be an option in the future. Salary: Up to £34k depending on experience, plus equity Hours: Full-Time Please note All communication regarding your application should go through the official application channels or our company careers page. Contacting Vestd employees via email, personal social media, or other informal routes is not appropriate. We also have a zero-tolerance approach to any form of harassment or abuse directed at our team. Candidates who do not respect these boundaries may be disqualified from the recruitment process and, in serious cases, barred from applying in future. Requirements We are looking for individuals who are not only passionate about our mission but also comfortable and confident using cutting-edge technologies and AI tools to streamline processes, drive innovation, and contribute to the growth of Vestd. As a Customer Success Associate on the Scale team, you'll work directly with founders and leadership teams as they design, launch and manage share schemes, guiding them through the commercial and compliance considerations that come with growth. This role sits at the intersection of relationship management and technical product knowledge. You'll support customers through a SaaS onboarding process that requires genuinely understanding a complex product: setting expectations, guiding key milestones, removing blockers, and translating detailed platform and equity concepts into guidance that founders, finance leaders and other senior stakeholders can act on with confidence. Beyond onboarding, you'll build long-term customer relationships and identify opportunities to add value, support retention and drive Vestd's growth. _ is a leading sharetech platform for equity management - shares schemes, fund raising, company secretarial and much more. Our regulated platform makes light work of all of the most popular and tax-efficient share scheme types, empowering businesses to attract and retain their talent. Our powerful software also helps investors, and founders seeking investment. Vestd was founded by Ifty Nasir, who lives and breathes our mission. Vestd’s big moonshot aim is to see one billion people worldwide invested in the companies they work hard to grow by 2030. We are all about inclusion and fairness for our customers and our team. Vestd is also a _ company, which means we’re committed to balancing profit with purpose. We care about our people, our customers, and the wider world – and we hold ourselves to the highest social and environmental standards. If you’d like to learn more about Vestd, check out _ short video from our founder, Ifty. You're managing a portfolio of Scale customers confidently, delivering high-quality onboarding and ongoing support with consistently strong satisfaction scores. Customers adopt the platform effectively from the outset, get accurate and timely answers to complex questions, and stay with Vestd because of the relationship you've built. You're spotting expansion opportunities naturally and helping the team improve its processes over time. • Customer onboarding and implementation: guiding founders and their teams through share scheme setup on the Vestd platform, from initial configuration through to confident, independent use, • Day-to-day customer success: managing a portfolio of Scale customers, resolving queries accurately and within agreed service levels, and delivering clear guidance on complex equity topics, • Retention and growth: building long-term customer relationships, identifying churn risks early, and spotting appropriate opportunities for upgrades, referrals and additional services, • Accuracy and compliance: ensuring customer documentation, scheme data and platform configurations are correct before launch and throughout the customer lifecycle, • Continuous improvement: contributing to better processes, self-serve resources and platform adoption, reducing the cost to serve without reducing the quality of support. We cannot provide an exhaustive list of duties; additional duties may arise, but these will be core elements of this role. • A SaaS background is required. You've worked in a software business and understand how to onboard customers onto a product that needs configuration or guided setup, this is a must-have for this role.At least 2 years of experience supporting customer onboarding, implementation or lifecycle management in a SaaS business, ideally where the product requires configuration or guided setup, • Ability to understand and explain complex products. You can get to grips with a detailed, technical or unfamiliar topic quickly and turn it into clear, practical guidance a non-expert can act on with confidence., • At least 2 years' experience supporting customer onboarding, implementation or lifecycle management, ideally on complex, multi-stakeholder B2B accounts, • Confidence communicating with senior stakeholders: founders, CFOs and finance leaders, on topics that are detailed, commercially important or unfamiliar to the customer, • Strong written and verbal communication skills, with the ability to translate complex information into clear, practical guidance, • High attention to detail, particularly where accuracy and compliance matter, • Comfortable working independently in a fully remote environment These will help you stand out from the pack: • Finance or legal background (e.g. professional services, company secretarial, tax), • Startup/scale-up experience, • Knowledge of shares and share schemes, • Experience working in a remote-first team, • Experience in a regulated or compliance-adjacent environment While the above describes the core responsibilities, this role may from time to time involve tasks beyond this list — as needed to respond to evolving business needs. We are accepting rolling applications for this role with no fixed end date - if you are interested in joining the Vestd folk, please apply when you can. We will respond to every applicant, but we may only screen some candidates depending on the number of applications received. Our recruitment pipeline has a few stages, giving you plenty of opportunities to learn about Vestd as we take the time to find someone who is the best fit for the role. We aim to complete the selection process as efficiently as possible, and we are committed to making our candidate experience as inclusive as we can, so please get in touch with us if you require any information or support during the application process or need to ask for any adjustments. A typical selection process might be: • Apply online, • 20-minute screening call, • Short take-home task — (we'll tell you what this involves upfront), • 45-minute skills based interview with the hiring manager and team member, • 45-minute team cultural interview, • 30-minute interview with the CEO Please note that we record our interviews. These recordings are only viewed by the hiring team and once a role is filled, all recordings are deleted. We do not share any candidate information with anyone outside of Vestd at any time. Benefits Vestd is a great place to work. There are a range of benefits that you can look forward to as one of our folk (benefits vary depending on location): • This job is remote-first, although attendance is required twice yearly at our in-person get-togethers, • A flexible environment to help you achieve the best work/life balance, • Equity, of course! (After the qualifying period), • Monthly recognition scheme, where we celebrate our folk, • Support with home working equipment*, • A personal training and development budget to keep your career and professional growth on track, • Private medical insurance (after the qualifying period), • Team retreats are held twice a year. They can include an overnight stay and focus on fun and team cohesion, • Great team ethos, connect through regular team and company socials., • 25 days annual leave plus one extra day per year of service (up to five days), • Employer contribution pension scheme (after the qualifying period) We’re looking for somebody with initiative who can focus on the business and their personal growth path. This is a great time to join our team, and it would be a superb role for the right person. *At Vestd we provide our folk with the hardware and software required to support them in their role. As a remote-first business, we expect anyone applying for a job to have a suitable, quiet working space. You must have an appropriate desk/table and chair, with a reliable internet connection. What makes Vestd folk collaborative, adaptable, and eager to grow? • Thrives in a startup environment, ready to tackle diverse challenges with enthusiasm, • Adaptable - open to taking on responsibilities beyond the defined role as needed, • Passionate about contributing to a culture of innovation, collaboration, and continuous improvement, • Embraces technology to improve processes and drive efficiency Our culture is our backbone (BreatheHR named us one of the ‘Top 3 Companies in the UK for Company Culture’), and we take team happiness seriously. Vestd strives to be as principled as possible. We’re all about Goal 8 of the United Nations _. This goal is about ‘Decent work and economic growth,’ and we consider it both with our external activities and internal workings. We’ll do everything we can to help you grow in your role. In return, you’ll want to learn all about our industry and do all you can to help us continue leading it. Vestd is remote-first, so in return for your commitment, diligence, and productivity, you’ll have a lot of autonomy during your working day. Some roles demand office hours (to fit our customers’ schedules), but we are committed to offering flexibility where possible. Happy employees make for happy customers, as demonstrated in our _. Vestd’s excellence has also been recognised by The Europas, The Fintech Awards London, The Hustle Awards, TechRound, and BusinessCloud’s Fintech50. See more about our awards _. This could be the perfect opportunity if you’re an autonomous, self-driven individual passionate about contributing to a meaningful mission and value being part of a supportive, close-knit team. At Vestd, we’re committed to building a respectful, inclusive, and diverse team. Trust is one of our core values; with that comes a commitment to fairness and transparency. We want to be open about our EDI efforts. We wish to recruit people who are passionate about working in a diverse environment and who will support us to ensure that all colleagues are supported and included while working with us. _ shows that while men are likely to apply when they meet 60% of a job’s requirements, women and individuals from underrepresented groups often apply only when they meet every criterion. We understand the value of transferable skills and the unique perspectives that diversity brings. That’s why we encourage applications from candidates with unique strengths and experiences. If you need any adjustments or support with your application, please let us know in your application or throughout the process. We are excited to receive your application. When a role is filled, we will let all the applicants know to let them know. This job is based within the UK. You must be primarily UK-based and eligible to work in the country. Internal job ref. CSA-UK-JUN-2026

Quality ManagerEngineering | Manufacturing | Quality | Continuous ImprovementKey Highlights£50,000-£55,000 basic salaryPerformance-related bonus of up to 10%Company pension, life assurance and five weeks' holidayHigh-profile position with strong senior leadership supportTake ownership of an established ISO 9001 Quality Management SystemLead quality improvements across the complete product lifecycleShape and embed a company-wide "Right First Time" cultureGenuine autonomy to introduce processes and deliver lasting changeJoin an established manufacturing SME with ambitious growth plansBillericay area, EssexThe OpportunityThis is more than a traditional Quality Manager role. It is an opportunity to take ownership of quality across an entire manufacturing business and make a visible, lasting impact on its products, processes and customer experience.Our client is an established and growing engineering and manufacturing organisation supplying technically engineered products and services to customers across a range of sectors.As Quality Manager, you will lead the continued development of the company's quality systems across the complete value chain-from technical specifications and product development through to manufacturing, project delivery and after-sales support.Working closely with the senior leadership team, you will have the visibility, autonomy and backing needed to introduce robust processes, improve operational performance and build a positive quality culture throughout the business.This is not a desk-based compliance position. You will work collaboratively across Commercial, Engineering and Manufacturing teams, maintain a visible presence within operations and periodically visit customer sites.For an experienced Quality Manager or Senior Quality Engineer, this is an opportunity to shape how quality is delivered across a growing SME and establish improvements that will support its long-term development.The RoleYou will take ownership of the company's Quality Management System while leading improvements across product quality, manufacturing processes and customer delivery.You'll combine strategic quality leadership with a practical, hands-on approach, working closely with teams throughout the business to ensure consistent standards and reliable customer outcomes.Key responsibilities include:Continuously improving and strengthening the ISO 9001 Quality Management System.Establishing effective quality controls across the full product and service lifecycle.Working with Commercial and Engineering teams to ensure technical proposals and product specifications are accurate, achievable and aligned with operational capabilities.Leading root cause investigations and implementing permanent corrective actions.Driving manufacturing process improvements, standardisation and in-process quality assurance.Improving first-pass yields while reducing defects, waste and rework.Developing and standardising procedures across the business.Overseeing quality-related training and coaching.Conducting regular operational and customer-site quality audits.Monitoring and reporting on NCRs, defect rates, customer feedback and other key quality measures.Leading continuous improvement initiatives using Lean, Kaizen and related methodologies.Managing supplier quality, customer audits, compliance requirements and quality documentation.Championing a culture of "Right First Time" through visible leadership, coaching and engagement.About YouWe're looking for an experienced and proactive quality professional who combines strong technical knowledge with a pragmatic, solutions-focused approach.You will be comfortable operating at both strategic and practical levels-developing systems and analysing data while remaining highly visible within day-to-day manufacturing operations.You'll likely bring experience in:Quality Management or Senior Quality Engineering within a manufacturing environment.Developing, implementing or continuously improving ISO 9001 quality systems.Engineered, mechanical, assembled or technically specified products.Root cause analysis using tools such as 8D, 5 Whys and FMEA.Lean manufacturing, Kaizen or wider continuous improvement activity.Manufacturing process improvement and in-process quality assurance.Supplier quality and customer audits.Monitoring quality performance through NCRs, defect data and customer feedback.Working collaboratively across Engineering, Manufacturing and Commercial teams.Influencing employees and stakeholders at all levels of an organisation.Building engagement and developing a positive quality culture.Experience supporting technical sales, applications engineering or site-based project delivery would be particularly advantageous.A Six Sigma Green Belt or Black Belt qualification would also be beneficial, although it is not essential.What's on OfferThis is an opportunity to join a growing manufacturing business where quality has genuine senior-level support and where your work will directly influence operational performance, customer satisfaction and future growth.Alongside a £50,000-£55,000 basic salary, performance-related bonus of up to 10%, company pension, life assurance and five weeks' holiday, you'll have the autonomy and support required to deliver meaningful, lasting improvements throughout the business.ApplyIf you're an experienced Quality Manager or Senior Quality Engineer looking for a hands-on leadership role where you can shape systems, improve performance and build a genuine "Right First Time" culture, we'd welcome a confidential conversation. #J-18808-Ljbffr

Our high profile client in the automotive industry is currently looking to recruit a Customer Relations Specialist to work at their busy site in Warley. Our high profile client in the automotive industry is currently looking to recruit a Customer Relations Specialist to work at their busy site in Warley. Position Description: • FoE CRM Specialist Producing campaign extracts for all CRM enabled markets, • Role requires close integration with T team, Marcomms for central campaign development, GTB and NSCs, • LEAP delivery, • Support the delivery of LEAP in 14 markets in first 6 months of 2019, • Establish LDS implications, • Deliver lessons learned from pilot market rollout (France) to ensure flawless launch to other markets, • Deliver training to new markets prior to launch, • Provide post launch support to new markets, • Support implementation of roadmap items, Lead Management Service Desk coordination, • Attend NSC weekly meetings to discuss performance with the Service Desk, • Supports discussions whereby local DSPs need to address issues, • LM Performance reporting, • Supports LDS interface testing in conjunction with AD, • Acts as DMS liaison, • Provides feedback and enhancement information to pilot dealers / DMS, • Reviews lead delivery and status update information to validate certification, • Liaises with local market IT to resolve issues, • LEAP related end to end testing including LDS, • LDS - Current specification interpretation and future upgrade requirement, • Consider LEAP roadmap requirements for DMS synchronisation (specification change and comms to NSCs / DMS), • Supports DSWG and EFDC-IT input relating to DMS / lead delivery and opened performance (and attends meeting where appropriate), • DCJ Reporting o Download of CuPID Extract file data for GTB, • Report development and editing with GTB, • Report interpretation and validation6 months rolling contract Please note: Due to the high level of applicants, only successful candidates will be contacted *If you think you have what it takes to fulfill the role, we want to hear from you now. Unfortunately candidates requiring visa sponsorship CANNOT be considered for this role. To apply you MUST have either an EU/UK passport or a Visa that does not require sponsorship. By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply #J-18808-Ljbffr

• £50,000-£55,000 basic salary, • Performance-related bonus of up to 10%, • Company pension, • Life assurance, • Five weeks’ holiday, • High-profile position with strong senior leadership support, • Take ownership of an established ISO 9001 Quality Management System, • Lead quality improvements across the complete product lifecycle, • Shape and embed a company-wide “Right First Time” culture, • Genuine autonomy to introduce processes and deliver lasting change, • Join an established manufacturing SME with ambitious growth plans, • Billericay area, Essex This is more than a traditional Quality Manager role. It is an opportunity to take ownership of quality across an entire manufacturing business and make a visible, lasting impact on its products, processes and customer experience. Our client is an established and growing engineering and manufacturing organisation supplying technically engineered products and services to customers across a range of sectors. As Quality Manager, you will lead the continued development of the company’s quality systems across the complete value chain—from technical specifications and product development through to manufacturing, project delivery and after-sales support. Working closely with the senior leadership team, you will have the visibility, autonomy and backing needed to introduce robust processes, improve operational performance and build a positive quality culture throughout the business. This is not a desk-based compliance position. You will work collaboratively across Commercial, Engineering and Manufacturing teams, maintain a visible presence within operations and periodically visit customer sites. For an experienced Quality Manager or Senior Quality Engineer, this is an opportunity to shape how quality is delivered across a growing SME and establish improvements that will support its long-term development. You will take ownership of the company’s Quality Management System while leading improvements across product quality, manufacturing processes and customer delivery. You’ll combine strategic quality leadership with a practical, hands-on approach, working closely with teams throughout the business to ensure consistent standards and reliable customer outcomes. Key responsibilities include: • Continuously improving and strengthening the ISO 9001 Quality Management System., • Establishing effective quality controls across the full product and service lifecycle., • Working with Commercial and Engineering teams to ensure technical proposals and product specifications are accurate, achievable and aligned with operational capabilities., • Leading root cause investigations and implementing permanent corrective actions., • Driving manufacturing process improvements, standardisation and in-process quality assurance., • Improving first-pass yields while reducing defects, waste and rework., • Developing and standardising procedures across the business., • Overseeing quality-related training and coaching., • Conducting regular operational and customer-site quality audits., • Monitoring and reporting on NCRs, defect rates, customer feedback and other key quality measures., • Leading continuous improvement initiatives using Lean, Kaizen and related methodologies., • Managing supplier quality, customer audits, compliance requirements and quality documentation., • Championing a culture of “Right First Time” through visible leadership, coaching and engagement. We’re looking for an experienced and proactive quality professional who combines strong technical knowledge with a pragmatic, solutions-focused approach. You will be comfortable operating at both strategic and practical levels—developing systems and analysing data while remaining highly visible within day-to-day manufacturing operations. You’ll likely bring experience in: • Quality Management or Senior Quality Engineering within a manufacturing environment., • Developing, implementing or continuously improving ISO 9001 quality systems., • Engineered, mechanical, assembled or technically specified products., • Root cause analysis using tools such as 8D, 5 Whys and FMEA., • Lean manufacturing, Kaizen or wider continuous improvement activity., • Manufacturing process improvement and in-process quality assurance., • Supplier quality and customer audits., • Monitoring quality performance through NCRs, defect data and customer feedback., • Working collaboratively across Engineering, Manufacturing and Commercial teams., • Influencing employees and stakeholders at all levels of an organisation., • Building engagement and developing a positive quality culture., • Experience supporting technical sales, applications engineering or site-based project delivery would be particularly advantageous., • A Six Sigma Green Belt or Black Belt qualification would also be beneficial, although it is not essential. This is an opportunity to join a growing manufacturing business where quality has genuine senior-level support and where your work will directly influence operational performance, customer satisfaction and future growth. Alongside a £50,000-£55,000 basic salary, performance-related bonus of up to 10%, company pension, life assurance and five weeks’ holiday, you’ll have the autonomy and support required to deliver meaningful, lasting improvements throughout the business. #J-18808-Ljbffr

Our high profile client in the automotive industry is currently looking to recruit a Customer Relations Specialist to work at their busy site in Warley. • FoE CRM Specialist Producing campaign extracts for all CRM enabled markets, • Role requires close integration with T team, Marcomms for central campaign development, GTB and NSCs, • LEAP delivery, • Support the delivery of LEAP in 14 markets in first 6 months of 2019, • Establish LDS implications, • Deliver lessons learned from pilot market rollout (France) to ensure flawless launch to other markets, • Deliver training to new markets prior to launch, • Provide post launch support to new markets, • Support implementation of roadmap items, Lead Management Service Desk coordination, • Attend NSC weekly meetings to discuss performance with the Service Desk, • Supports discussions whereby local DSPs need to address issues, • LM Performance reporting, • Supports LDS interface testing in conjunction with AD, • Acts as DMS liaison, • Provides feedback and enhancement information to pilot dealers / DMS, • Reviews lead delivery and status update information to validate certification, • Liaises with local market IT to resolve issues, • LEAP related end to end testing including LDS, • LDS - Current specification interpretation and future upgrade requirement, • Consider LEAP roadmap requirements for DMS synchronisation (specification change and comms to NSCs / DMS), • Supports DSWG and EFDC-IT input relating to DMS / lead delivery and open performance (and attends meeting where appropriate), • DCJ Reporting o Download of CuPID Extract file data for GTB, • Report development and editing with GTB, • Report interpretation and validation 6 months rolling contract Please note: Due to the high level of applicants, only successful candidates will be contacted. If you think you have what it takes to fulfill the role, we want to hear from you now. Unfortunately candidates requiring visa sponsorship CANNOT be considered for this role. To apply you MUST have either an EU/UK passport or a Visa that does not require sponsorship. #J-18808-Ljbffr

Graduate Tech Analyst – London, via the Graduate Development Programme Job Position: Graduate Tech Analyst (via the Graduate Development Programme) Locations: London Starting Salary: £28,000 • Minimum 2:1 or above in a STEM (Science, Technology, Engineering, and Math) subject, • Right to work in the UK without sponsorship for the duration of the programme, • Ability to work on site 5 days a week Grayce is not on the UK Border Agency's Sponsor Register and is unable to sponsor work visas for international applicants. We are looking for ambitious graduates eager to learn, take ownership and build meaningful relationships while delivering excellence. This role offers the opportunity to analyse digital trends, implement new technologies, and contribute to cutting‑edge digital solutions. • DevOps Analyst – Build, automate, and streamline software delivery to users., • Information Security Analyst – Design security systems, monitor threats, and respond to cyber‑attacks., • Software Developer – Participate in the full software development lifecycle, writing, testing, and debugging code., • Service Desk Analyst – First line support for users, troubleshoot issues, and manage service requests. We specialise in driving change and transformation for ambitious organisations, partnering with FTSE 100 & 250 companies. Our accelerated development programme delivers high‑quality outcomes and industry‑accredited qualifications. Work full‑time on site directly with prestigious FTSE100/250/500 organisations, gain ongoing learning, achieve industry‑accredited qualifications, and progress within the programme. Typically work for one client, delivering high‑quality outcomes throughout your tenure. Receive guidance from Delivery Managers and Technical Trainers, with potential salary progression and a minimum of six industry‑recognised accreditations. • 2:1 Undergraduate Degree in a STEM field, • Experience with data tools such as Excel, SQL, Python, Azure, Splunk, WireShark, • Strong analytical problem‑solving and critical thinking skills, • Effective communication, stakeholder, and time‑management skills, • Competitive salary starting at £28,000 with potential growth, • Fully funded industry‑recognised qualifications, • Mentors and coaches network, • Wellness support – Employee Assistance Programme Entry level Full‑time Analyst – IT Services and IT Consulting #J-18808-Ljbffr

Contract Type: Permanent Working Hours: Monday-Friday, rota-based service coverage between 7am-6pm Solve complex problems. Drive improvement. Become the technical escalation point that keeps the business moving. Location: Billericay / Hybrid Salary: Competitive Contract Type: Permanent Working Hours: Monday-Friday, rota-based service coverage between 7am-6pm You take pride in getting to the root cause of issues, not just applying quick fixes. You're the person colleagues turn to when systems are failing, technology is causing frustration, or a complex problem needs a calm and knowledgeable solution. You enjoy combining technical expertise with excellent customer service and take ownership from the moment an issue is raised through to resolution. At Ground Control, we’re looking for a Senior Technical Support Analyst to join our growing IT function and operate at a true 3rd Line level. This is an opportunity to become one of the team’s key technical experts, influencing how support services are delivered, improving the user experience across the business, and helping shape the future of our Microsoft 365, endpoint and automation capabilities. You’ll have the autonomy to identify improvements, introduce efficiencies and mentor colleagues, while supporting an ambitious business that relies on technology every day. In this role, you’ll provide advanced technical support across applications, endpoints, infrastructure and cloud services, helping ensure our people can work safely, efficiently and productively. • Take ownership of complex technical incidents, resolving issues across applications, devices, networks and cloud services while delivering an excellent support experience., • Act as the senior escalation point for Service Desk Analysts, providing guidance and technical expertise that strengthens the capability of the wider team., • Manage and optimise Microsoft 365 services including Exchange Online, Teams, SharePoint and Entra ID, ensuring systems remain secure, reliable and fit for purpose., • Drive improvements across endpoint management through Microsoft Intune and Windows Autopilot, helping to deliver a consistent and secure user experience., • Identify recurring issues, carry out root cause analysis and implement long-term solutions that reduce incidents and improve service performance., • Develop automation and scripting solutions, including PowerShell, that remove manual effort, improve consistency and increase efficiency across IT operations., • Support security and operational resilience by helping colleagues with secure access, endpoint compliance, MFA and security-related incidents., • Collaborate with colleagues, suppliers and stakeholders across the business to deliver changes, improvements and new technologies that create measurable value., • The opportunity to become a recognised technical specialist within a growing and evolving IT function., • A role where your ideas, automation initiatives and service improvements can have a visible impact across the business., • The autonomy to identify problems, recommend solutions and influence how support services develop., • Exposure to a broad technical environment spanning Microsoft 365, cloud services, endpoint management, automation and security., • Ongoing opportunities to expand your technical expertise and develop new skills and certifications., • A supportive team environment where knowledge sharing, continuous improvement and collaboration are genuinely encouraged., • Proven experience operating in a senior IT support, technical support or 3rd Line support environment of similar scale and complexity., • Strong troubleshooting experience across applications, hardware, networking, cloud platforms and Microsoft technologies., • Hands‑on experience administering Microsoft 365 services including Exchange Online, Teams, SharePoint and Entra ID., • Experience managing Windows devices using Microsoft Intune and Windows Autopilot, including device provisioning, compliance and configuration management., • Strong knowledge of endpoint security, Microsoft Defender, VPNs and remote access technologies., • Experience creating scripts and automation solutions, ideally using PowerShell, to improve service efficiency and reduce manual workload., • A proactive and solutions‑focused mindset, with the ability to investigate root causes and drive continuous improvement., • Strong communication skills with experience engaging technical and non‑technical stakeholders at all levels of an organisation., • Knowledge of ITIL or other IT Service Management frameworks, with experience supporting change management and problem management processes., • Relevant Microsoft, CompTIA or ITIL certifications would be advantageous., • Competitive salary – aligned with your skills and experience, • Pension scheme – helping you plan for the future, • Recognition schemes – celebrating and rewarding great work, • Private GP service – fast, convenient access to medical support, • Life insurance – providing added peace of mind, • Subsidised gym membership – supporting your health and wellbeing, • Holiday buy scheme – purchase up to 5 additional days of annual leave At Ground Control, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered to thrive. We believe that diversity drives innovation and success, and we welcome applications from individuals of all backgrounds, experiences, and perspectives. We are proud to be an equal opportunities employer. We do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (including colour, nationality, ethnic or national origin), religion or belief, sex, sexual orientation, or any other protected characteristic as defined in the Equality Act 2010. We actively support and promote an inclusive culture, ensuring fair and equitable treatment throughout the recruitment process and across all stages of employment, including training, development, promotion, pay, and termination. We are committed to providing reasonable adjustments for disabled applicants and employees, and to creating a working environment free from discrimination, harassment, bullying, or victimisation. We expect all colleagues to uphold our values of dignity, respect, and inclusion. We take a zero‑tolerance approach to any form of discriminatory behaviour and are committed to continuous improvement through training, inclusive policies, and accountability at all levels. #CFIT #INDHP #J-18808-Ljbffr

Zenzero is one of the UK's fastest-growing technology companies. Named a Top 8 Technology Company at the British Business Awards 2026, recognised by Deloitte as a Best Managed Company, and featured in the Sunday Times Hundred (an annual ranking of the UK's fastest-growing private companies) in both 2025 and 2026, we hold Microsoft Solutions Partner status across all six designations, putting us in the top tier of UK Microsoft partners. The accolades reflect something real: a business that is scaling fast, executing well, and building something that lasts. We're on a mission to make technology genuinely work for mid-market businesses, covering managed IT, cyber security, cloud, and AI solutions that actually move the needle. The demand is growing, and so are we. We're also a certified B Corp and Scale Up Award winner. That combination matters to us: high growth and high standards aren't in conflict here. Fast growth, high standards, real impact. If that sounds like your kind of place, keep reading. Join our Field Services team and be the face of Zenzero for our customers, solving problems, keeping technology running, and making a genuine difference to people's working days. From hands‑on troubleshooting to supporting major project rollouts, no two days look the same. You'll tackle everything our Service Desk can't resolve remotely, working to defined SLAs while playing a key role in deployments and installations alongside our Project teams. • Experience working for a Managed Services Provider (MSP or MSSP), • Strong knowledge of Microsoft 365 and broader business IT systems (including Azure, Intune & Autopilot), • Hands‑on experience with ConnectWise Manage or another ITSM tool (ServiceNow / Remedy / Autotask), • A solid grounding in ITIL-aligned environments, SLAs, Incident Management, Service Request Fulfilment and Change Management, • Sharp troubleshooting instincts and a knack for getting to the root of a problem efficiently, • Genuine team spirit, with the confidence to lead when it counts, • Building and configuring end‑user devices; desktops, laptops and tablets to our exacting standards, • Visiting customer sites for installations, desk moves, upgrades and other planned work, • Providing reactive, on‑site support for Network, Server and Storage equipment, acting as remote‑hands for our Resolver Groups, • Supporting end‑users with everyday Desktop, Office and computing queries, • Owning Incidents and Service Requests, running Proactive Checks and basic Event Triage, and resolving issues within agreed parameters, looping in other teams when needed, • Potentially taking ownership of a specific customer or group of customers, becoming their trusted single point of contact and occasionally embedding on‑site for longer stretches, • Providing wider support services when working from a Zenzero office, • Helping the team consistently hit its KPIs and SLAs, and keeping our knowledgebase sharp and up to date, • Private health insurance, • Generous holiday allowance + a day off on your birthday, • Flexible working patterns, • Enhanced pension contributions, • Regular social events across all our offices #J-18808-Ljbffr

Previous experience in a Service Desk or IT support role within a professional services or financial environment. The Service Desk Analyst acts as the first point of contact for all IT-related incidents and service requests within FRP Advisory. Contribute to continuous improvement initiatives within

The Service Desk Analyst acts as the first point of contact for all IT-related incidents and service requests within FRP Advisory. Contribute to continuous improvement initiatives within the Service Desk function. Previous experience in a Service Desk or IT support role within a professional service

Grconsulting is seeking a Service Desk Engineer to join their team in Hertfordshire. The company promotes a hybrid working model, offers ongoing training, and values internal career progression among its employees. Ideal candidates have 1-3 years in IT support, strong communication skills, and a pas

VIQU IT partnered with a leading financial services organisation to hire a Service Desk & Support Manager in London. The role focuses on transforming an established service desk, shaping a data-led approach, and developing the team with strong coaching and mentoring. You will lead ITSM-driven improv

Re Resource Group in Gloucestershire is seeking a Service Desk Analyst on a 3-month contract. You will provide first-line IT support, log and resolve incidents, and assist users with hardware/software and access issues. You will liaise with technical teams and suppliers, contribute to IT projects, a

Chance to join a growing IT MSP with a reputation for excellence, particularly in Microsoft Cloud and Security technologies. Identify opportunities to improve Service Desk processes, efficiency and customer experience. Benefitting from a hybrid home working model you will take ownership of the 1st a

Wolviston Management Services is seeking an IT Service Desk Analyst to join its Billingham-based IT Infrastructure team. You will handle incidents via phone, email, and self-service portals, contribute to knowledge bases, and participate in on-call/out-of-hours coverage as required.

Erin Associates in Hull is seeking a Service Desk Engineer to provide hands-on IT support for 500+ users, handling network, software, system and hardware issues with strong troubleshooting and customer service. You’ll join an established IT team as the first point of contact for all things IT, bas

We are a happy and thriving Catholic Sixth Form College committed to equality and diversity, welcoming colleagues from all backgrounds into our community irrespective of their religion or belief, ethnicity, age, gender, gender identity, disability, sexual orientation, marital or pregnancy status. Wo

Hightown Housing Association in Hemel Hempstead is seeking an IT Service Delivery Analyst to deliver high-quality first-line IT support across phone, email, and tickets. You will handle incidents, manage user accounts, and assist with system upgrades, while promoting a proactive, customer-focused ap

VIQU has partnered with a leading financial services organisation who are seeking a Service Desk & Support Manager to lead and develop its internal IT Support function. Experience with ITSM/ticketing platforms such as Freshservice, ServiceNow or Jira Service Management. The Service Desk & Support Ma

Our client, a leading organisation operating within a global multinational group and recognised as part of a Fortune 500 business, is seeking a highly motivated and enthusiastic IT Service Desk Analyst to join their progressive, values-driven IT Infrastructure team based at their Billingham site. En

Cardinal Newman College is seeking a Service Desk Analyst to deliver 1st and 2nd line IT support across the college and Lancaster University School of Mathematics. You will own incidents from triage to resolution, with a hands-on approach and a focus on delivering reliable, user-friendly IT services

You will join an established IT team as the first point of contact for all IT matters, delivering high-quality service, troubleshooting, and contributing to process improvements in a fast-changing environment. Erin Associates Ltd in Kingston upon Hull is seeking an experienced Service Desk Engineer

FRP Advisory is seeking a Service Desk Analyst to be the first point of contact for IT-related incidents across a fast-paced professional services environment. Based in the UK with flexible office locations, you will log and triage requests, troubleshoot hardware/software issues, and escalate when n

Frontline Consultancy is seeking a Senior Service Desk Analyst to deliver maintenance for incident resolution, requests, and reporting to the centralised Service Desk division. The ideal candidate has 5+ years IT experience, with 2+ years in 2nd line support, and strong customer-facing communication

Genuit Group is seeking a Service Desk Analyst to join the Group Service Desk, providing first-line technical support to keep colleagues productive and resolve IT issues promptly. Don’t miss this opportunity to support diverse Group sites and travel as required. You will diagnose hardware, softwar

Waterstons is seeking a Service Desk Engineer to deliver exceptional customer support across a diverse client base. You will join a global team, with shifts including weekend coverage and involvement with the Australian team. Hybrid work is offered with a preference for regular attendance at the Dur

FRP Advisory Group is seeking a Service Desk Analyst to be the first point of contact for IT-related incidents across our flexible UK offices (Chelmsford, Brentwood, London and other sites). You will deliver timely resolutions and strong customer service in a fast-paced professional services environ

The King Alfred School is seeking an IT Service Desk Engineer to join our central IT service team. You will be the first point of contact for IT queries from our schools, triaging tickets and delivering timely, effective assistance both remotely and on-site. A proactive, service-first attitude is es

The role involves leading a team, implementing IT Service Management best practices, and ensuring service delivery aligns with business objectives. The position offers a full-time contract and extensive benefits within a flexible working environment. A leading insurance group in England is seeking a

A technology service provider in the UK is seeking an experienced professional for the Service Desk role. This position involves managing incidents and service requests with a focus on customer satisfaction. The ideal candidate will have ITIL knowledge, technical troubleshooting skills, and a passio

Arcona Group Ltd is seeking a proactive Service Desk Analyst to join the IT team in the United Kingdom. The ideal candidate has around 2 years of IT support or service desk experience and aims to develop technical skills through an apprenticeship programme. A solid foundation for a long-term IT care

You will deliver first-line technical service desk support, assist with hardware provisioning and decommissioning, and apply good customer service with a technical approach. Rochford District Council is seeking an IT Support Officer to join the on-site IT Team in Rochford, Essex. Knowledge of Micros

Yolk Recruitment are supporting a leading organisation in their search for an IT Service Desk Analyst to join their busy IT Service Desk team based in Somerset. This role provides technical support across the business, resolving incidents and service requests while delivering excellent customer serv

Cloud Select is expanding its IT MSP and seeks a capable leader to oversee the 1st and 2nd Line Service Desk teams. You will also coach engineers, drive service improvements, and support the ongoing development of the organisation’s Microsoft-focused technical services, with hybrid home working.

Intelliscape Ltd in the United Kingdom is seeking a Service Desk Analyst to be the first point of contact for customers, diagnosing faults and resolving incidents across our transport technology platforms. You will help keep live services running smoothly and meet SLA targets with accurate updates.

You will drive ITIL-based incident, problem and change processes, monitor SLAs/KPIs, and partner with infrastructure, applications and security teams to continuously improve service delivery across sites. Prize Placements is seeking an IT Service Desk Team Leader to head the service desk function in

IT Service Desk Analyst role in Barrow-in-Furness, offering a path to team leadership. Requires 2+ years of IT support experience, technical skills in Windows 11, M365, hardware, and security.

IT Service Desk Analyst to provide 1st/2nd line support for ICT systems, manage incidents and requests, and support users with hardware and software issues. Involves remote work with occasional office visits.

Provides first-line IT support by handling user queries via calls, emails, and tickets, troubleshooting hardware/software/network issues, and escalating complex problems.

Job Role: IT Service Desk Technician Do not wait to apply after reading this description a high application volume is expected for this opportunity. Location: Barrow-in-Furness Hours: Full time, 35 per week Salary: £27,000 + Benefits An exciting opportunity has arisen for an innovative and confiden

Desirable:Experience with Sophos Endpoint Protection, XG Firewall, Mobile Control, Arcserve Backup & UDP, Oracle Databases, Client to Site VPNs, Microsoft Remote Desktop Services, Citrix Virtual Apps and Desktops, Mimecast. IT Service Desk AnalystLocation: HorshamJob Type: Full-timeSalary: £35,000T

We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged backgrounds. Our dedication is demonstrated by the whole council achievement of t

CPD‑accredited courses via FuturU. You’ll work in a residential care setting, supporting children with day‑to‑day life, emotional well‑being, and general mentorship and support. Build positive relationships based on trust and respect.

Whether you're experienced in care or just starting out, Lifeways offers a truly rewarding career with full training, ongoing support, and genuine progression opportunities. We offer more than just a job—we offer a career with purpose, recognition, and room to grow. Link _1q1shib f2hkw1w f3rmtva

SUPPORTED LIVING SERVICES - LEARNING DISABILITIES BRENTWOOD Who are we ? Hilton Care provides high quality person-centred support to adults with learning disabilities, some of whom may have associated disabilities such as physical disabilities, sensory impairment, and mental health needs. Our staff

Key Responsibilities Team Leadership & Coordination Supervise and support the kitchen team throughout daily production Allocate tasks, manage workflow, and ensure production targets are met Train, coach, and onboard new staff members Promote a positive, collaborative working environment Qualit

Your role may include: Supporting people with daily routines and activities Promoting independence and supporting day-to-day tasks Personal care and manual handling where required Supporting people who may display challenging behaviour Following care plans and keeping records up to date Working as p