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Description Role: Customer Success Associate Reports to: CS Team Lead Team: Scale Location: Remote/Hybrid working (UK-based). We are currently a remote-first organisation, but hybrid working may be an option in the future. Salary: Up to £34k depending on experience, plus equity Hours: Full-Time Please note All communication regarding your application should go through the official application channels or our company careers page. Contacting Vestd employees via email, personal social media, or other informal routes is not appropriate. We also have a zero-tolerance approach to any form of harassment or abuse directed at our team. Candidates who do not respect these boundaries may be disqualified from the recruitment process and, in serious cases, barred from applying in future. Requirements We are looking for individuals who are not only passionate about our mission but also comfortable and confident using cutting-edge technologies and AI tools to streamline processes, drive innovation, and contribute to the growth of Vestd. As a Customer Success Associate on the Scale team, you'll work directly with founders and leadership teams as they design, launch and manage share schemes, guiding them through the commercial and compliance considerations that come with growth. This role sits at the intersection of relationship management and technical product knowledge. You'll support customers through a SaaS onboarding process that requires genuinely understanding a complex product: setting expectations, guiding key milestones, removing blockers, and translating detailed platform and equity concepts into guidance that founders, finance leaders and other senior stakeholders can act on with confidence. Beyond onboarding, you'll build long-term customer relationships and identify opportunities to add value, support retention and drive Vestd's growth. _ is a leading sharetech platform for equity management - shares schemes, fund raising, company secretarial and much more. Our regulated platform makes light work of all of the most popular and tax-efficient share scheme types, empowering businesses to attract and retain their talent. Our powerful software also helps investors, and founders seeking investment. Vestd was founded by Ifty Nasir, who lives and breathes our mission. Vestd’s big moonshot aim is to see one billion people worldwide invested in the companies they work hard to grow by 2030. We are all about inclusion and fairness for our customers and our team. Vestd is also a _ company, which means we’re committed to balancing profit with purpose. We care about our people, our customers, and the wider world – and we hold ourselves to the highest social and environmental standards. If you’d like to learn more about Vestd, check out _ short video from our founder, Ifty. You're managing a portfolio of Scale customers confidently, delivering high-quality onboarding and ongoing support with consistently strong satisfaction scores. Customers adopt the platform effectively from the outset, get accurate and timely answers to complex questions, and stay with Vestd because of the relationship you've built. You're spotting expansion opportunities naturally and helping the team improve its processes over time. • Customer onboarding and implementation: guiding founders and their teams through share scheme setup on the Vestd platform, from initial configuration through to confident, independent use, • Day-to-day customer success: managing a portfolio of Scale customers, resolving queries accurately and within agreed service levels, and delivering clear guidance on complex equity topics, • Retention and growth: building long-term customer relationships, identifying churn risks early, and spotting appropriate opportunities for upgrades, referrals and additional services, • Accuracy and compliance: ensuring customer documentation, scheme data and platform configurations are correct before launch and throughout the customer lifecycle, • Continuous improvement: contributing to better processes, self-serve resources and platform adoption, reducing the cost to serve without reducing the quality of support. We cannot provide an exhaustive list of duties; additional duties may arise, but these will be core elements of this role. • A SaaS background is required. You've worked in a software business and understand how to onboard customers onto a product that needs configuration or guided setup, this is a must-have for this role.At least 2 years of experience supporting customer onboarding, implementation or lifecycle management in a SaaS business, ideally where the product requires configuration or guided setup, • Ability to understand and explain complex products. You can get to grips with a detailed, technical or unfamiliar topic quickly and turn it into clear, practical guidance a non-expert can act on with confidence., • At least 2 years' experience supporting customer onboarding, implementation or lifecycle management, ideally on complex, multi-stakeholder B2B accounts, • Confidence communicating with senior stakeholders: founders, CFOs and finance leaders, on topics that are detailed, commercially important or unfamiliar to the customer, • Strong written and verbal communication skills, with the ability to translate complex information into clear, practical guidance, • High attention to detail, particularly where accuracy and compliance matter, • Comfortable working independently in a fully remote environment These will help you stand out from the pack: • Finance or legal background (e.g. professional services, company secretarial, tax), • Startup/scale-up experience, • Knowledge of shares and share schemes, • Experience working in a remote-first team, • Experience in a regulated or compliance-adjacent environment While the above describes the core responsibilities, this role may from time to time involve tasks beyond this list — as needed to respond to evolving business needs. We are accepting rolling applications for this role with no fixed end date - if you are interested in joining the Vestd folk, please apply when you can. We will respond to every applicant, but we may only screen some candidates depending on the number of applications received. Our recruitment pipeline has a few stages, giving you plenty of opportunities to learn about Vestd as we take the time to find someone who is the best fit for the role. We aim to complete the selection process as efficiently as possible, and we are committed to making our candidate experience as inclusive as we can, so please get in touch with us if you require any information or support during the application process or need to ask for any adjustments. A typical selection process might be: • Apply online, • 20-minute screening call, • Short take-home task — (we'll tell you what this involves upfront), • 45-minute skills based interview with the hiring manager and team member, • 45-minute team cultural interview, • 30-minute interview with the CEO Please note that we record our interviews. These recordings are only viewed by the hiring team and once a role is filled, all recordings are deleted. We do not share any candidate information with anyone outside of Vestd at any time. Benefits Vestd is a great place to work. There are a range of benefits that you can look forward to as one of our folk (benefits vary depending on location): • This job is remote-first, although attendance is required twice yearly at our in-person get-togethers, • A flexible environment to help you achieve the best work/life balance, • Equity, of course! (After the qualifying period), • Monthly recognition scheme, where we celebrate our folk, • Support with home working equipment*, • A personal training and development budget to keep your career and professional growth on track, • Private medical insurance (after the qualifying period), • Team retreats are held twice a year. They can include an overnight stay and focus on fun and team cohesion, • Great team ethos, connect through regular team and company socials., • 25 days annual leave plus one extra day per year of service (up to five days), • Employer contribution pension scheme (after the qualifying period) We’re looking for somebody with initiative who can focus on the business and their personal growth path. This is a great time to join our team, and it would be a superb role for the right person. *At Vestd we provide our folk with the hardware and software required to support them in their role. As a remote-first business, we expect anyone applying for a job to have a suitable, quiet working space. You must have an appropriate desk/table and chair, with a reliable internet connection. What makes Vestd folk collaborative, adaptable, and eager to grow? • Thrives in a startup environment, ready to tackle diverse challenges with enthusiasm, • Adaptable - open to taking on responsibilities beyond the defined role as needed, • Passionate about contributing to a culture of innovation, collaboration, and continuous improvement, • Embraces technology to improve processes and drive efficiency Our culture is our backbone (BreatheHR named us one of the ‘Top 3 Companies in the UK for Company Culture’), and we take team happiness seriously. Vestd strives to be as principled as possible. We’re all about Goal 8 of the United Nations _. This goal is about ‘Decent work and economic growth,’ and we consider it both with our external activities and internal workings. We’ll do everything we can to help you grow in your role. In return, you’ll want to learn all about our industry and do all you can to help us continue leading it. Vestd is remote-first, so in return for your commitment, diligence, and productivity, you’ll have a lot of autonomy during your working day. Some roles demand office hours (to fit our customers’ schedules), but we are committed to offering flexibility where possible. Happy employees make for happy customers, as demonstrated in our _. Vestd’s excellence has also been recognised by The Europas, The Fintech Awards London, The Hustle Awards, TechRound, and BusinessCloud’s Fintech50. See more about our awards _. This could be the perfect opportunity if you’re an autonomous, self-driven individual passionate about contributing to a meaningful mission and value being part of a supportive, close-knit team. At Vestd, we’re committed to building a respectful, inclusive, and diverse team. Trust is one of our core values; with that comes a commitment to fairness and transparency. We want to be open about our EDI efforts. We wish to recruit people who are passionate about working in a diverse environment and who will support us to ensure that all colleagues are supported and included while working with us. _ shows that while men are likely to apply when they meet 60% of a job’s requirements, women and individuals from underrepresented groups often apply only when they meet every criterion. We understand the value of transferable skills and the unique perspectives that diversity brings. That’s why we encourage applications from candidates with unique strengths and experiences. If you need any adjustments or support with your application, please let us know in your application or throughout the process. We are excited to receive your application. When a role is filled, we will let all the applicants know to let them know. This job is based within the UK. You must be primarily UK-based and eligible to work in the country. Internal job ref. CSA-UK-JUN-2026

Senior Systems Engineer (Network Technologies Specialist) Location: Ringwood, Hampshire Salary: £45,000 - £55,000 Hours: 37.5 hours per week The Role We are looking for an experienced Senior Systems Engineer (Network Technologies Specialist) with a keen interest in designing and delivering high-quality network solutions. You will support in the technical delivery of complex projects, working closely with stakeholders across the business, while also supporting operational excellence through incident resolution, preventative maintenance, and continuous service improvement. Skills and Experience Essential: Proven expertise in scoping, designing, implementing, and maintaining LAN / WAN architectures, VPNs, firewalls, and routing solutions. Strong knowledge of enterprise networking technologies, including switching, routing, firewalling, and wireless infrastructure. In-depth experience working with enterprise-grade network hardware. Solid understanding of network protocols and services, including TCP / IP, DNS, DHCP, BGP, OSPF, EIGRP, and MPLS. Experience with cloud networking concepts and integrations (e.g. Azure Virtual Networks, VPN gateways, load balancers). Strong analytical and troubleshooting skills across complex and diverse network environments. Demonstrable experience producing both high-level and low-level design documentation. Good working knowledge of network security principles and technologies, including IDS / IPS, NAC, SSL / TLS, and Zero Trust models. At least five years' experience in similar role, working in large and diverse enterprise environments with Microsoft server and Microsoft cloud technologies. Advanced troubleshooting and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Excellent communication skills, including the ability to produce clear, high-quality documentation such as processes, procedures, and technical designs. Positive, proactive attitude with a strong sense of ownership. Desirable: Knowledge of Microsoft Windows Server technologies, particularly DNS, RADIUS, and PKI. Experience with networking solutions from vendors such as Fortinet, SonicWall, and Meraki. This role is subject to a clear standard DBS check being received. The Package Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with your length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Private Medical Insurance, including dental. Ongoing training and support. Company sick pay policy. Pension Scheme. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust - a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you. Please note that due to the volume of applications, we may not be able to provide individual feedback to candidates who are not shortlisted for interview. If we receive a high number of applications, the vacancy may close sooner than advertised. We may also invite candidates to interview before the advertised closing date. TPBN1_UKTJ

2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 - £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years' experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust - a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you. TPBN1_UKTJ

IT Service Manager The Role This is an opportunity for you to join us as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This role includes line management responsibilities, supporting and developing a team of Support Desk Engineers to ensure daily operations run effectively and smoothly. As a Service Manager, you will be helping maintain our key performance indicators, service levels, and promote excellent customer service. You will produce and analyse customer reports, ensuring data is clear and serve as an escalation point for internal and external stakeholders. You will be analysing service metrics contributing to the problem management process, identifying trends, anomalies, and opportunities for service improvement. Additionally, managing high severity and major incident tickets, ensuring continued alignment with existing processes. This role is subject to a standard DBS check. About You: You will have experience and knowledge of utilising ITIL best practice. You will have strong interpersonal abilities, with confidence to build and maintain effective working relationships with stakeholders at all levels. You are highly organised and able to prioritise your workload, balancing multiple demands whilst maintaining service quality. You will have proven experience in managing SLA's and KPI's to ensure consistent, high quality service delivery. Additionally, you will have the willingness to continue learning and developing to succeed in this role. About Us Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust - a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. As part of our team, you'll enjoy: Salary of £30,000 to £33,000 per annum. Company Profit Share (first £3,600 is tax free (eligibility criteria apply)). Holiday of 22 days per annum (increasing with length of service). In addition, 8 bank holidays. Birthday as additional paid leave (eligibility criteria apply). Ongoing training and support. Private Medical Insurance (including dental cashback) following successful completion of probation. Hybrid working (following successful completion of probation). Fresh fruit, the occasional pizza and a posh coffee machine! To Know Before Applying Regretfully, Trusted Technology Partnership is NOT a sponsoring organisation and is, therefore, not able to sponsor you for a visa if you require one (such as Tier 2) to work in the UK. TPBN1_UKTJ

Event Planner - Part Time Brockenhurst £14 per hour + Benefits Join a premium, high-volume hospitality venue, complemented by a diverse calendar of conferences, private celebrations, charity events and awards ceremonies. It is a dynamic environment where the pace is high and the atmosphere is engaging. This is a hands-on role with full ownership of your events from initial enquiry through to delivery. You will be working in a commercially driven setting where expectations are high and attention to detail is essential. This role is ideal for an experienced events professional who enjoys a busy, people-focused environment and takes pride in delivering outstanding events with precision and flair. • Manage enquiries, client communication, show rounds and conversion, • Build detailed event plans, timelines and function sheets, • Coordinate suppliers and internal teams to deliver smooth operations, • Oversee events on the day, leading from the front and resolving issues in real time, • Manage post-event administration including invoicing and client follow-up, • Work closely with the operational team to ensure consistency, quality and delivery standards This is not an office-based planning position. You will be fully involved in the physical delivery of events, working alongside the operational team to ensure each event is executed to a high standard. You will lead from the front, supporting with room set-ups, service delivery and the overall flow of the event. You will be visible, proactive and present throughout, managing your team while setting the standard through your own approach and work ethic. This role requires someone who is equally confident planning behind the scenes and taking control on the floor during live events. • Minimum 2 years’ experience in a premium venue, hotel or events environment, • Proven ability to manage multiple events simultaneously in a high-volume setting, • Strong commercial awareness with a focus on conversion and revenue, • Confident communicator, both written and verbal, • Highly organised with excellent attention to detail, • Calm under pressure and solutions-focused, • Strong IT skills, including booking systems, EPOS and Microsoft Office 365, • Comfortable taking a hands-on approach to event delivery, not just planning, • Leads by example on the floor, setting standards through actions as well as direction, • Flexible approach to working hours, including evenings, weekends and peak trading periods, • Real ownership of your events and the opportunity to make a visible impact, • Career progression within a growing hospitality group, • 25% discount on food & drink across the group, • 50% discount on accommodation across the group, • Access to company training and development platform, • Wellness programme, • Staff benefits platform with discounts across major retailers, • Free on-site parking This is not a desk-based coordination role. You will be at the centre of a premium, high-performing events operation, trusted to manage your own workload and deliver exceptional events in a demanding but rewarding environment. You will play a key role in a venue with significant event volume, giving you the opportunity to sharpen your skills, build credibility and progress your career within a respected hospitality business. IND02 #J-18808-Ljbffr

Join a premium, high-volume hospitality venue, complemented by a diverse calendar of conferences, private celebrations, charity events and awards ceremonies. It is a dynamic environment where the pace is high and the atmosphere is engaging. This is a hands-on role with full ownership of your events from initial enquiry through to delivery. You will be working in a commercially driven setting where expectations are high and attention to detail is essential. This role is ideal for an experienced events professional who enjoys a busy, people-focused environment and takes pride in delivering outstanding events with precision and flair. You will manage the full event lifecycle, ensuring each booking is executed seamlessly and to a consistently high standard: • Manage enquiries, client communication, show rounds and conversion, • Build detailed event plans, timelines and function sheets, • Coordinate suppliers and internal teams to deliver smooth operations, • Oversee events on the day, leading from the front and resolving issues in real time, • Manage post-event administration including invoicing and client follow-up, • Work closely with the operational team to ensure consistency, quality and delivery standards This is not an office-based planning position. You will be fully involved in the physical delivery of events, working alongside the operational team to ensure each event is executed to a high standard. You will lead from the front, supporting with room set-ups, service delivery and the overall flow of the event. You will be visible, proactive and present throughout, managing your team while setting the standard through your own approach and work ethic. This role requires someone who is equally confident planning behind the scenes and taking control on the floor during live events. • Minimum 2 years’ experience in a premium venue, hotel or events environment, • Proven ability to manage multiple events simultaneously in a high-volume setting, • Strong commercial awareness with a focus on conversion and revenue, • Confident communicator, both written and verbal, • Highly organised with excellent attention to detail, • Calm under pressure and solutions-focused, • Strong IT skills, including booking systems, EPOS and Microsoft Office 365, • Comfortable taking a hands-on approach to event delivery, not just planning, • Leads by example on the floor, setting standards through actions as well as direction, • Flexible approach to working hours, including evenings, weekends and peak trading periods, • Real ownership of your events and the opportunity to make a visible impact, • Career progression within a growing hospitality group, • 25% discount on food & drink across the group, • 50% discount on accommodation across the group, • Access to company training and development platform, • Wellness programme, • Staff benefits platform with discounts across major retailers, • Free on-site parking This is not a desk-based coordination role. You will be at the centre of a premium, high-performing events operation, trusted to manage your own workload and deliver exceptional events in a demanding but rewarding environment. You will play a key role in a venue with significant event volume, giving you the opportunity to sharpen your skills, build credibility and progress your career within a respected hospitality business. IND02 #J-18808-Ljbffr

Business System Manager Location: Ringwood, Hampshire + non-contractual hybrid home working Salary: £45,000 - £50,000 DoE + Profit Share + Benefits Hours: 37.5 hours per week The Role Are you an experienced Business System Manager ready to take ownership of our Halo PSA platform and drive ongoing improvement. You will ensure the system fully supports our operations by designing smart workflows, enhancing automation, resolving issues, and introducing new features. You will be the go to expert for Halo PSA across the business, leading its configuration, optimisation, and strategic development. Joining an experienced Business System Specialist. Duties Include: Investigating and resolving system issues. Ensuring system changes follow best practice design. Liaising with support and tracking issues through to resolution. Identifying opportunities to streamline processes. Ensuring all automations support business rules and compliance requirements. Maintaining data integrity. Building dashboards, reports, and KPI views. Managing controlled configuration changes, including testing and release management. Reviewing Halo release notes and assessing new features. Maintaining all system documentation. Supporting system upgrades, changes, regression testing, and new features. Providing expert guidance and coaching on system capabilities, limitations, and system best practices. Skills and Experience: Strong working knowledge of ITSM / PSA platforms (Halo would be an advantage). Experience configuring workflows, automations, forms, dashboards, and service catalogue structures. Strong analytical thinking, problem solving skills, and attention to detail. Ability to interpret business processes and translate them into system logic. Clear communication skills, comfortable translating technical detail for non technical users. Able to work independently and collaboratively in a fast-paced environment. High attention to detail with a focus on accuracy and quality. Positive, proactive attitude with a strong sense of ownership. This role is subject to a clear standard DBS check being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with your length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Private Medical Insurance, including dental. Ongoing training and support. Company sick pay policy. Pension Scheme. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust - a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you. TPBN1_UKTJ

Operations Coordinator (Warehouse) Location: Ringwood, Hampshire Salary: £26,000 - £28,000 Hours: 37.5 hours per week The Role We are looking for a proactive and organised Operations Coordinator to join our operations warehouse team. This role is key to ensuring the smooth day-to-day running of warehouse operations, supporting both the operational and administrative functions. In this role, you'll support procurement activities by assisting with equipment purchasing for customer sites, carry out a range of warehouse duties, and provide general administrative support, including document management, ISO-related coordination across departments, and ensuring tasks are completed in line with company policies and deadlines. Skills and Experience: Minimum of one years' experience using Microsoft Office suite. Previous experience working with purchasing and warehousing. Strong time management skills, with the ability to prioritise and work under pressure. Excellent attention to detail and accuracy. Comfortable working within structured processes and procedures. Knowledge of ISO, procurement, or logistics would be desirable but not essential. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with your length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Private Medical Insurance, including dental. Ongoing training and support. Company sick pay policy. Pension Scheme. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust - a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you. TPBN1_UKTJ

Senior Systems Engineer (Server and Cloud Technologies Specialist) Location: Ringwood, Hampshire Salary: £45,000 - £55,000 Hours: 37.5 hours per week The Role We are looking for an experienced Senior Systems Engineer (Server and Cloud Technologies Specialist) with a keen interest in modern infrastructure and cloud technologies. You will support in the technical delivery of complex projects and collaborate with stakeholders across the business, while also ensuring operational excellence through incident management, preventative maintenance, and ongoing service improvement. Skills and Experience Essential: Extensive experience in the design, deployment, and ongoing support of Microsoft server and cloud technologies, including Active Directory Domain Services (AD DS) / Active Directory Certificate Services (AD CS) and Public Key Infrastructure (PKI) / Microsoft System Centre Suite, including MECM, DPM, and SCOM / Microsoft Azure (including Azure Files, IaaS Virtual Machines, and Backup and Recovery solutions) / Microsoft 365 / Office 365 and Microsoft Intune. Strong experience in managing Windows Server environments (2016, 2019, 2022, 2025). Proficiency in automation and scripting using PowerShell. Experience with virtualisation and high availability solutions, including Hyper-V (clustered and standalone), Windows Admin Centre, and Failover Clustering. Working knowledge of SQL Server in both clustered and standalone deployments. At least five years' experience in similar role, working in large and diverse enterprise environments with Microsoft server and Microsoft cloud technologies. Advanced troubleshooting and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Excellent communication skills, including the ability to produce clear, high-quality documentation such as processes, procedures, and technical designs. Positive, proactive attitude with a strong sense of ownership. Desirable: Experience designing and deploying highly available infrastructure within Microsoft Azure, including the use of Network Virtual Appliances and load balancers. Linux server administration experience. This role is subject to a clear standard DBS check being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with your length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Private Medical Insurance, including dental. Ongoing training and support. Company sick pay policy. Pension Scheme. Hybrid Working Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust - a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you. Please note that due to the volume of applications, we may not be able to provide individual feedback to candidates who are not shortlisted for interview. If we receive a high number of applications, the vacancy may close sooner than advertised. We may also invite candidates to interview before the advertised closing date. TPBN1_UKTJ

Vitality health insurance – award‑winning, with its own set of rewards and benefits. Join our dynamic IT Service Desk team at Vitality, where you'll be the first point of contact for technical support across the business. Accurately record and manage incident and request tickets in the Service D

A technology service provider in the UK is seeking an experienced professional for the Service Desk role. This position involves managing incidents and service requests with a focus on customer satisfaction. The ideal candidate will have ITIL knowledge, technical troubleshooting skills, and a passio

You will join an established IT team as the first point of contact for all IT matters, delivering high-quality service, troubleshooting, and contributing to process improvements in a fast-changing environment. Erin Associates Ltd in Kingston upon Hull is seeking an experienced Service Desk Engineer

VIQU has partnered with a leading financial services organisation who are seeking a Service Desk & Support Manager to lead and develop its internal IT Support function. Experience with ITSM/ticketing platforms such as Freshservice, ServiceNow or Jira Service Management. The Service Desk & Support Ma

Our client, a leading organisation operating within a global multinational group and recognised as part of a Fortune 500 business, is seeking a highly motivated and enthusiastic IT Service Desk Analyst to join their progressive, values-driven IT Infrastructure team based at their Billingham site. En

We are a happy and thriving Catholic Sixth Form College committed to equality and diversity, welcoming colleagues from all backgrounds into our community irrespective of their religion or belief, ethnicity, age, gender, gender identity, disability, sexual orientation, marital or pregnancy status. Wo

The King Alfred School is seeking an IT Service Desk Engineer to join our central IT service team. You will be the first point of contact for IT queries from our schools, triaging tickets and delivering timely, effective assistance both remotely and on-site. A proactive, service-first attitude is es

Grconsulting is seeking a Service Desk Engineer to join their team in Hertfordshire. Ideal candidates have 1-3 years in IT support, strong communication skills, and a passion for technology. The company promotes a hybrid working model, offers ongoing training, and values internal career progression

Intelliscape Ltd in the United Kingdom is seeking a Service Desk Analyst to be the first point of contact for customers, diagnosing faults and resolving incidents across our transport technology platforms. You will help keep live services running smoothly and meet SLA targets with accurate updates.

The role involves leading a team, implementing IT Service Management best practices, and ensuring service delivery aligns with business objectives. The position offers a full-time contract and extensive benefits within a flexible working environment. A leading insurance group in England is seeking a

You will drive ITIL-based incident, problem and change processes, monitor SLAs/KPIs, and partner with infrastructure, applications and security teams to continuously improve service delivery across sites. Prize Placements is seeking an IT Service Desk Team Leader to head the service desk function in

Frontline Consultancy is seeking a Senior Service Desk Analyst to deliver maintenance for incident resolution, requests, and reporting to the centralised Service Desk division. The ideal candidate has 5+ years IT experience, with 2+ years in 2nd line support, and strong customer-facing communication

VIQU IT partnered with a leading financial services organisation to hire a Service Desk & Support Manager in London. The role focuses on transforming an established service desk, shaping a data-led approach, and developing the team with strong coaching and mentoring. You will lead ITSM-driven improv

Cardinal Newman College is seeking a Service Desk Analyst to deliver 1st and 2nd line IT support across the college and Lancaster University School of Mathematics. You will own incidents from triage to resolution, with a hands-on approach and a focus on delivering reliable, user-friendly IT services

Hightown Housing Association in Hemel Hempstead is seeking an IT Service Delivery Analyst to deliver high-quality first-line IT support across phone, email, and tickets. You will handle incidents, manage user accounts, and assist with system upgrades, while promoting a proactive, customer-focused ap

Erin Associates in Hull is seeking a Service Desk Engineer to provide hands-on IT support for 500+ users, handling network, software, system and hardware issues with strong troubleshooting and customer service. You’ll join an established IT team as the first point of contact for all things IT, bas

Wolviston Management Services is seeking an IT Service Desk Analyst to join its Billingham-based IT Infrastructure team. You will handle incidents via phone, email, and self-service portals, contribute to knowledge bases, and participate in on-call/out-of-hours coverage as required.

Genuit Group is seeking a Service Desk Analyst to join the Group Service Desk, providing first-line technical support to keep colleagues productive and resolve IT issues promptly. Don’t miss this opportunity to support diverse Group sites and travel as required. You will diagnose hardware, softwar

Re Resource Group in Gloucestershire is seeking a Service Desk Analyst on a 3-month contract. You will provide first-line IT support, log and resolve incidents, and assist users with hardware/software and access issues. You will liaise with technical teams and suppliers, contribute to IT projects, a

Benefitting from a hybrid home working model you will take ownership of the 1st and 2nd Line engineers, playing a key role in developing the team, improving service desk processes and maintaining strong customer relationships. Chance to join a growing IT MSP with a reputation for excellence, particu

Waterstons is seeking a Service Desk Engineer to deliver exceptional customer support across a diverse client base. You will join a global team, with shifts including weekend coverage and involvement with the Australian team. Hybrid work is offered with a preference for regular attendance at the Dur

Yolk Recruitment are supporting a leading organisation in their search for an IT Service Desk Analyst to join their busy IT Service Desk team based in Somerset. This role provides technical support across the business, resolving incidents and service requests while delivering excellent customer serv

A health-focused company in Bournemouth is searching for an IT Service Desk Analyst. Ideal candidates will possess excellent communication skills and experience with ITSM tools, ensuring top-notch service to internal stakeholders. This entry-level position involves providing 1st line support, managi

Arcona Group Ltd is seeking a proactive Service Desk Analyst to join the IT team in the United Kingdom. The ideal candidate has around 2 years of IT support or service desk experience and aims to develop technical skills through an apprenticeship programme. A solid foundation for a long-term IT care

You will deliver first-line technical service desk support, assist with hardware provisioning and decommissioning, and apply good customer service with a technical approach. Rochford District Council is seeking an IT Support Officer to join the on-site IT Team in Rochford, Essex. Knowledge of Micros

Cloud Select is expanding its IT MSP and seeks a capable leader to oversee the 1st and 2nd Line Service Desk teams. You will also coach engineers, drive service improvements, and support the ongoing development of the organisation’s Microsoft-focused technical services, with hybrid home working.

IT Service Desk Analyst to provide 1st/2nd line support for ICT systems, manage incidents and requests, and support users with hardware and software issues. Involves remote work with occasional office visits.

This is a fantastic opportunity for someone with experience of 1st and 2nd line support on an IT Service Desk to become a service desk lead mentoring one member of the team. Job Title: IT Service Desk AnalystLocation: Barrow-in-Furness (5 days a week on site)Salary: £30,000 to £40,000Benefits: Gen

Desirable:Experience with Sophos Endpoint Protection, XG Firewall, Mobile Control, Arcserve Backup & UDP, Oracle Databases, Client to Site VPNs, Microsoft Remote Desktop Services, Citrix Virtual Apps and Desktops, Mimecast. IT Service Desk AnalystLocation: HorshamJob Type: Full-timeSalary: £35,000T

Provides first-line IT support by handling user queries via calls, emails, and tickets, troubleshooting hardware/software/network issues, and escalating complex problems.

IT Service Desk Technician needed to join an organization focused on community values and integrity. Full-time position with benefits.

With ambitious growth plans and a collaborative culture, they offer the opportunity to work alongside experienced analysts, pricing specialists, and data professionals on business-critical projects. Working closely with stakeholders across pricing, product, underwriting, and analytics teams. Healthc

By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates wil

Sellick Partnership are delighted to be supporting a local authority in Yorkshire with the recruitment of a Democratic Services Team Leader to join their team on a locum basis. Our client is seeking to fill this locum Democratic Services Manager role as soon as possible, so applicants will ideally b

An exciting opportunity has arisen for an experienced. This is a hybrid role with a strong emphasis on. Senior Conveyancer, Licensed Conveyancer, or Residential Property Solicitor.

Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, c

An excellent opportunity for an experienced Conveyancer looking for greater responsibility, team leadership and the chance to play an important role within an established property department. This is a great opportunity for an experienced Solicitor or CILEX professional who enjoys running their own

JOB TITLE: Call Centre Team Leader - Day team LOCATION: Office based in Ringwood, Hampshire SHIFTS: Day Team Leader shifts - 4 on/4 off (2 x early shifts 7:00am - 6:30pm and 2 x late shifts 10:30am - 10:00pm) Join Our Growing Team Are you looking to join a growing, progressive organisation wher

Credit Control Team Leader (Manufacturing) £50,000-£55,000 + Training + Progression + Office Based + Company Benefits Bournemouth, Dorset Are you a Credit Control Team Leader or similar looking for a varied role split between leadership and Credit Control work within a leading Food Manufacturing c