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Overview Your Future. Secured. ISC2 is a force for good. As the world’s leading nonprofit member organization for cybersecurity professionals, our core values — Integrity, Advocacy, Commitment, Diversity, Inclusion, and Excellence — drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you’ll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization — an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more. Position Summary ISC2 is looking for a skilled, customer-oriented Enterprise Support Specialist (EMEA) for our growing Enterprise IT Support Team. The IT Support team has a strong focus on creating an ITIL based support structure that encourages collaboration, personal growth and offers multiple opportunities for functional cross-training and building a strong skillset that will allow employees to succeed and realize their true IT potential. The Enterprise Support Specialist (EMEA) collaborates with business and IT experts to ensure effective technology service delivery. This individual will establish a rapport and build trust with stakeholders over time by delivering high-quality service outcomes. The Enterprise Support Specialist (EMEA) must also understand and work within the guidelines of ITIL practices to deliver technology service, and agile techniques to deliver continuous improvement. ISC2 supports several security frameworks globally, this person must be familiar with security best practices that affect application configuration, change management and procurement. This role will also champion the ISC2 employee culture and foster the organization's Inclusion goals. Responsibilities • Consistently respond to all incoming Jira Sevice Management ticketed requests for support and services within prescribed SLAs., • Provision end user systems and services within prescribed SLAs using appropriate tools and automation., • Order hardware and software from preferred vendors, accurately maintain asset inventory and adhere to asset management policies., • Administer and troubleshoot Apple (MacBooks, iPad, iPhone), Windows and mobile endpoints, using JAMF, Intune and Active Directory, basic level Salesforce workflows, and processes., • Administer user accounts in Okta, Active Directory, Salesforce, and other dependent systems., • Contribute to service improvement efforts, updates to documentation and the development of Service Desk Tier I support processes., • Provide base level Triage for incidents requiring escalation to Tier 2 Infrastructure, Security, Salesforce Administrators and/ or Web Support teams., • Perform other duties as assigned. Behavioral Competencies • Ability to demonstrate and support the 5 Company Core Values: Integrity, Advocacy, Commitment, Inclusion, and Excellence., • Detail oriented, maintains high-quality standards, and good follow-up skills., • Demonstrates ethical behavior, honesty, and accountability., • Maintains confidentiality. Qualifications • Able to work as a solo agent for Support Desk during EMEA Business hours., • Supports an inclusive culture that encourages, supports and celebrates inclusion and serve as a role model to promote inclusion best practices., • Works well independently with limited oversight, and collaboratively as part of a team; develops positive relationships; shares knowledge through peer training., • Demonstrates strong problem solving and analytical skills; strives to understand contributing factors, works to resolve complex situations., • Exhibits strong interpersonal skills and professional demeanor to maintain business relations with internal staff, at every organizational level, and external vendors/clients., • Exceptional customer service skills; works and communicates well with vendors, staff and end-users., • Organization Skills - Keeps information organized and accessible; ability to multi-task; maintains an efficient workspace, manages time well., • Exposure to JAMF management suite, preferred., • Familiarity with Okta troubleshooting, and Administration, preferred., • Must have excellent interpersonal and customer service skills to deliver consistent and positive end-user experiences., • Strong oral/written communication, presentation, and organizational skills., • Must have the ability to articulate complex problems in simple terms., • Current industry certifications desirable (A+, ITIL, ISC2 CC, Apple, Jamf 100+, Intune, etc.) Education and Work Experience • Degree in Information Technology. Candidates with a GCSE, High School diploma, GED or regional equivalent and at least six (6) years of IT service desk experience will be considered, in lieu of a degree., • Minimum four (4) years IT service desk experience - ITIL based enterprise service desk, preferred., • Experience installing, configuring, and troubleshooting end-user Apple (MacBooks) and Windows (PC) hardware, including workstations, laptops, tablets, smart phones, and printers, required., • At least one (1) year of experience supporting Office 365 and Adobe suites, required., • At least one (1) year of experience with Jira Service Management (JSM) ticket management., • Information security experience, a plus. Physical and Mental Demands • Work normal business hours and extended hours, evenings and weekends when necessary, to meet deadlines, participate in an on-call rotation (typically once a month)., • Regularly (approximately 80% of the time) transport and/or lift up to 50 lbs. of equipment or packages, which may also involve squatting, bending, or kneeling., • Remain in a stationary position, often standing or sitting, for prolonged periods., • Regular use of office equipment such as a computer/laptop and monitor computer screens., • Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components. Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Job Description At DXC Technology, we’re people first. Why? Because it’s people that get the job done. We have a flexible, autonomous, and open work culture. It’s successful because we have character: we’re proactive, collaborative, and ambitious; we find solutions, set standards, and make things happen. We’re focused on the future, so we keep our employees at the cutting-edge of their fields with personalized training programs. At DXC, you’ll find opportunities that match your efforts, and a team of good people to inspire you and recognize the important work you do. We are currently looking for a Desktop Support Engineer to support one of our clients based on-site location Newcastle Helix, Draymans Way, Newcastle Upon Tyne. This is a full-time, position working a 37.5-hour week Monday – Friday. The ideal candidate will be required to have a flexible approach as overtime and on-call duties may be required. Due to the nature of our client's work the successful candidate will need to ___ obtain SC Security Clearance. Responsibilities • Working on s secure single person location with End User Compute support, with wider support team on sister locations throughout the UK., • Desktop / Laptop / VDI build, configuration and deployment to end users, • Software installation / deployment, • Asset and peripheral deployments, • In depth investigation into issues to pass back to 3rd line support, • Assisting the 2nd Line support team with laptop, desktop and VDI terminals support calls, • Hardware installation / upgrade / break fix for desktop, laptop, and server, • Smartphone support (Android & iOS), • VIP support, • Service Desk cover as required, • Assisting with customer projects What We're Looking For • Microsoft Windows 7 and 10 Operating Systems – Deployment, configuration, • Support Microsoft Office 2010 onwards, • Proven and demonstrable software and hardware troubleshooting skills, experience in a Deskside Support role, • Knowledge of Microsoft SCCM and OS / Application deployment good verbal communication: ability to communicate to all levels, • Good written communication: concise and accurate call logging, documentation, and email correspondence, • Good time management / organisational skills, • Work well independently or as part of a team., • Self-motivated, • Good problem solver, • Proactive approach, • Excellent customer skills a must for this position Desirable Skills / Qualifications • Microsoft Windows 7/10 training and certification, • Legacy O/S, • Active Directory management, • Understanding of SCCM, • Exposure to Win11, • Exposure to Entra, Azure and ZScaler, • Understanding of McAfee EPO What We Will Do For You • Competitive compensation, • Pension scheme, • DXC Select – Our comprehensive benefits package (includes private health/medical insurance, , gym membership and more), • Perks at Work (discounts on technology, groceries, travel and more), • DXC incentives (recognition tools, employee lunches, regular social events etc) At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available ___.

An opportunity for periodic on call cover to provide first line support to the out of hours support contracts. Provision of first line support, including but not limited to triage and appropriate troubleshooting, correct incident categorisation and resolution where possible. Provide support and advi

IT Service Desk Analyst - Shift Pattern Based - 4 on/4 off(Days and Nights) Newcastle 3 Month Contract £25 Per Hour - INSIDE IR35 One of my clients' is looking for an experienced IT Service Desk Analyst to join their team on a 3 month assignment. This role will be to work on the 1st line Service Desk team, providing initial support via telephone, email and ServiceNow ticketing system. This will be covering a 24/7 service desk, with the shifts being based on a 4 on, 4 off rotation. Initial day time shifts to co-ordinate training, with the implementation of night time shifts once you are up to speed. You will have a background of working within a busy IT Service Desk environment and comfortable in providing support to all levels of end users. Due to the short term nature of the requirement, my client is looking for someone who can hit the ground running, requiring minimal supervision training etc. Key Skills . IT Service Call Management . Remote service . Active Directory Administration . Understanding of TCP/IP, DHCP and DNS. . IOS and android device setup and support . Microsoft Office 2010 and above . Printer Support . Fundamental desktop and troubleshooting The Next Steps If you are interested, please submit your updated CV ASAP. My client is looking to interview at their earliest opportunity, with a start date set immediately afterwards.

IT Manager with experience in leading an IT helpdesk / IT support team and still being hands-on technical, providing IT desktop support is required by a leading Newcastle city-centre-based company. Experience as an IT Helpdesk Team Leader or IT Manager / IT Service Desk Team Leader or Manager / Seni

IT Service Desk Manager - with experience in leading an IT helpdesk team required by a leading Newcastle city-centre-based company. You should also have experience in managing IT processes, IT assets, and IT workflows and experience working in an IT technical environment. You will manage the IT Help

You must have experience in managing an IT support environment or have been a senior IT service desk analyst, looking to move into a manager role.