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The Company \n An established and progressive organisation with a strong reputation as an employer of choice. \n The Role \n We are looking for an IT Service Desk / 1st Line Support Analyst to join the team on a temporary basis, with the potential to becoming a permanent \n You will be the first point of contact for a range of IT-related queries, providing friendly and effective technical support to users across the organisation. This is a great opportunity for someone with previous 1st line or service desk experience who is looking to build on their technical skills within an established IT environment. \n \n Key Requirements \n Previous experience in a 1st Line Support, Service Desk or IT Support \n You will ideally have experience supporting users with: \n\n • Windows operating systems\n, • Microsoft Office 365\n, • General hardware and software issues\n, • Password and account-related queries\n, • Basic troubleshooting and incident resolution\n, • Logging and managing support tickets\n\n We're open to candidates with varying levels of experience, so if you have a solid grounding in 1st line IT support and a good customer-service approach, we'd be keen to hear from you. \n We're also open to graduates with a relevant IT degree or qualifications looking to start their career in IT support. \n What's on Offer? \n\n • Temporary position with a view to permanent\n, • Opportunity to join an established and progressive organisation\n, • Supportive IT team and working environment\n, • Competitive rate, with some flexibility depending on experience\n, • Excellent opportunity to develop your IT support career\n\n You must be available immediately or on short notice to take on a temporary to permanent role \n Be able to commute near to the Uxbridge area easily and ideally be a car driver as public transport is limited to the location \n \n if you have not heard within 5 working days unfortunately your application was not successful on this occasion \n

Head of Customer Experience \n Basic: £95,000 - £105,000 + Bonus + Stock + Benefits \n Why: Opportunity to transform the customer journey in an already very successful business \n Industry: Software \n \n\n • Do you have experience in leading customer experience covering everything post-sale including, customer success, support, implementation?\n, • Have you led a multi-channel support/success function in a high-volume environment?\n, • Are you a genuine change manager, able to transform and build the systems, process, culture and programmes needed for customer success?\n\n \n The company are a leading global technology business with over 10,000 UK customers. Award winning and with high customer retention, they are now looking for a head of customer experience to help transform the customer journey from the point of sale. Improving their already high customer retention whilst transforming how they engage, support and manage their customers. You will be inheriting the responsibility of a broad team covering customer success, implementation, sales support and customer support. \n \n From the support desk through to long-term customer health, you will take ownership of the functions that determine whether customers stay and thrive. Knowing whether customers are happy, seeing value and ROI, received the proper training and onboarding and then continue to see high levels of support to build retention and advocacy. \n \n This is a change and transformation role not a caretaker position. The current team and systems need to evolve, and the successful candidate will be expected to implement changes from day one. You will need to have been through a similar journey with a previous business where you can demonstrate implementing transformation change including systems, processes and people. These changes will allow the business to scale whilst improving the customer journey and delivering results with metrics to back it up. \n \n Role Responsibilities \n\n • Own the strategy and day-to-day operations of all customer interaction post sale\n, • Define channel-specific SLAs, routing rules, and escalation paths\n, • Establish and measure customer satisfaction through NPS and CSAT across the lifecycle\n, • Put proactive monitoring and health-scoring in place to surface unhappy or at-risk customers early\n, • Establish how they measure whether customers are actually using the solutions and seeing value\n, • Drive adoption and value realisation so customers get full value and stay\n, • Own customer training for all customers, measure training effectiveness and tie it back to adoption and satisfaction outcomes\n, • Lead, coach, and grow the team across support, success, training\n, • Define team structure, staffing plans, and hiring roadmaps to support company growth over the coming years\n, • Establish individual performance frameworks: set clear KPIs per role (CSAT, NPS, SLA's, adoption, retention), run regular performance reviews, and create development paths\n, • Establish reporting and dashboards that make performance visible at individual, team, and company level\n\n \n What You’ll Bring \n\n • Proven leadership of the post-sale customer journey in a high-volume business\n, • Proven experience of transforming customer experience within a company including changing process, systems, roles and teams\n, • Experience running multi-channel customer support and engagement with SLAs and performance metrics\n, • A track record of implementing and measuring customer satisfaction (NPS/CSAT)\n, • Experience using product usage and adoption data to drive proactive intervention and retention\n, • Experience designing and running customer training and enablement\n, • Strong command and preferably experience designing support/CS and CRM tooling\n, • Comfort developing knowledge bases for self-service and automated/AI-drafted answers\n, • People leadership credentials: coaching, performance frameworks, and hiring\n\n

Job Title \n Warehouse Management System Analyst - WMS Analyst \n \n Role Purpose \n The WMS Analyst will act as the internal subject matter expert for the company's Warehouse Management System (Mintsoft), supporting the Fulfilment business that manages stock on behalf of third-party customers. The role is responsible for configuring, optimising, and troubleshooting the WMS, ensuring data integrity, driving process efficiency, and supporting integrations between Mintsoft and other systems (e.g. carriers, marketplaces, customer platforms, ERP/finance systems). \n The successful candidate will play a key role in ensuring warehouse systems continue to operate efficiently while supporting business change, system improvements, and new customer onboarding. \n This is a hybrid technical/operational role, bridging the warehouse floor, IT, and customer-facing fulfilment operations. \n \n Key Responsibilities \n System Administration & Configuration \n\n • Act as the primary in-house administrator for Mintsoft, managing user accounts, permissions, warehouse locations, and system settings.\n, • Configure and maintain client (customer) accounts within Mintsoft, including product catalogues, pricing rules, and stock rules.\n, • Manage and maintain integrations between Mintsoft and third-party platforms (e.g. Shopify, Amazon, eBay, courier/carrier APIs, EDI, ERP/accounting systems).\n, • Own the WMS change control process — testing and implementing system updates, new features, and configuration changes.\n\n Process & Operational Support \n\n • Analyse warehouse processes (goods-in, put-away, picking, packing, dispatch, returns, stock takes) and identify opportunities to improve efficiency using Mintsoft functionality.\n, • Design and document standard operating procedures (SOPs) for WMS-related processes.\n, • Work with warehouse operations teams to troubleshoot day-to-day system issues, escalating to Mintsoft support where required.\n, • Support onboarding of new fulfilment customers, including WMS setup, stock file uploads, and integration testing.\n\n Data & Reporting \n\n • Ensure stock accuracy through regular audits, cycle counts, and reconciliation between Mintsoft and customer/financial records.\n, • Build and maintain reporting dashboards (KPIs such as pick accuracy, order turnaround time, stock discrepancies, SLA adherence).\n, • Investigate and resolve stock discrepancies, working with warehouse teams to identify root causes.\n, • Provide data extracts and analysis to support customer reporting and internal business reviews.\n\n Stakeholder & Vendor Management \n\n • Act as the key liaison with Mintsoft support/account management for bug fixes, feature requests, and system upgrades.\n, • Support internal stakeholders (Customer Service, Finance, Operations) with WMS-related queries.\n, • Communicate system changes, downtime, or new features to relevant teams.\n\n Continuous Improvement \n\n • Stay current on Mintsoft product updates and new features, assessing their relevance to the business.\n, • Identify automation opportunities to reduce manual processes (e.g. automated stock replenishment rules, order routing logic).\n, • Support wider fulfilment system strategy, including evaluation of complementary tools or future WMS requirements as the business scales.\n\n Essential Skills & Experience \n\n • Proven experience working with a Warehouse Management System (Mintsoft experience highly desirable but not essential).\n, • Experience in a 3PL, fulfilment, e-commerce logistics, or multi-client warehouse environment.\n, • Strong understanding of warehouse operations (inbound, outbound, inventory control, returns).\n, • Confident working with data — Excel/Google Sheets to an advanced level (VLOOKUPs, pivot tables); SQL knowledge a strong advantage.\n, • Experience with system integrations (APIs, EDI, or middleware platforms) and troubleshooting integration issues.\n, • Strong analytical and problem-solving skills, with attention to detail.\n, • Excellent stakeholder communication skills — able to translate technical issues for non-technical audiences.\n\n Desirable Skills & Experience \n\n • Direct hands-on Mintsoft administration experience.\n, • Familiarity with courier/carrier platforms and marketplace integrations (Shopify, Amazon Seller Central, eBay, etc.).\n, • Experience with Power BI, Tableau, or similar reporting/BI tools.\n, • Understanding of ERP or finance system integration (e.g. Xero, Sage, NetSuite).\n, • Project management experience (system implementations, customer onboarding projects).\n\n Personal Attributes \n\n • Highly organised, with the ability to manage multiple customer accounts and priorities simultaneously.\n, • Comfortable working both at a desk with data and on the warehouse floor with operational teams.\n, • Proactive, curious, and keen to drive continuous improvement.\n, • Calm under pressure, particularly during peak trading periods.\n\n What Success Looks Like (First 6–12 Months) \n\n • Full working knowledge of the company's Mintsoft configuration and integrations.\n, • Documented SOPs for core WMS processes.\n, • Measurable improvement in stock accuracy and/or order processing efficiency.\n, • Established as the go-to internal resource for WMS-related queries across Operations, Customer Service, and Finance.\n\n Benefits \n 30 days holiday allowance (incl bank holidays) and enrolment in to the pension scheme. \n \n This is a great opportunity to secure a role which offers growth and development. If you have a relevant WMS background then please send your CV in the first instance and you will be contacted with full role and company information.

This is a great opportunity for someone with previous 1st line or service desk experience who is looking to build on their technical skills within an established IT environment. We're open to candidates with varying levels of experience, so if you have a solid grounding in 1st line IT support and a

Service Desk Lead Rate - £450 - £500 (A Day) Duration - 12 Months (Initially) Location - Uxbridge (On-site) Ir35 - Inside (Must use an umbrella company) We're looking for an experienced Service Desk Lead to join a well-established organisation on an initial 12-month contract. This is a fantastic opportunity for a customer-focused IT Service Management professional with strong leadership capabilities to drive operational excellence, service improvement initiatives, and stakeholder engagement across the business. As Service Desk Lead, you will manage and develop the Service Desk function, ensuring the delivery of a high-quality support service while contributing to strategic planning, service performance, and continuous improvement. Key Responsibilities Lead, mentor and develop the Service Desk team, fostering a collaborative and high-performing environment. Drive service improvement initiatives and ensure support services continue to meet evolving business requirements. Work closely with the Digital Customer Services Manager on long-term planning, resource management, budgeting and service development. Manage stakeholder relationships, proactively gathering feedback and ensuring excellent customer service delivery. Act as the operational lead during major incidents, coordinating resolution efforts and minimising business impact. Serve as the escalation point for complex Service Desk issues, ensuring prompt and effective resolution. Ensure agreed service levels are maintained across Service Desk operations, staffing and technology. Build effective relationships with internal teams, suppliers and external stakeholders. Oversee and facilitate service desk-related training across the organisation. Represent the Service Desk function in operational meetings, change boards and key organisational events. Deputise for the Digital Customer Services Manager when required. Act as a role model within the Digital Services function, promoting best practice and professional standards. Required Experience & Skills Strong experience working within IT Service Management environments and service delivery functions. Previous experience leading or managing a Service Desk team. Proven background in customer-focused service delivery. Experience of managing and coordinating projects. Strong stakeholder management skills with the ability to build relationships at all levels. Experience of vendor management and procurement processes. Excellent organisational skills with the ability to manage competing priorities effectively. Strong problem-solving skills and experience managing major incidents. Understanding of Service Management frameworks and best practices. Knowledge of Health & Safety regulations and procedures. Desirable Experience Experience working within a Higher Education environment. Experience contributing to service improvement and transformation initiatives. Familiarity with change management processes and governance boards

Job Title Warehouse Management System (WMS) Analyst Role Purpose The WMS Analyst will act as the internal subject matter expert for the company's Warehouse Management System (Mintsoft), supporting the Fulfilment business that manages stock on behalf of third-party customers. The role is responsible for configuring, optimising, and troubleshooting the WMS, ensuring data integrity, driving process efficiency, and supporting integrations between Mintsoft and other systems (e.g. carriers, marketplaces, customer platforms, ERP/finance systems). The successful candidate will play a key role in ensuring warehouse systems continue to operate efficiently while supporting business change, system improvements, and new customer onboarding. This is a hybrid technical/operational role, bridging the warehouse floor, IT, and customer-facing fulfilment operations. Key Responsibilities System Administration & Configuration • Act as the primary in-house administrator for Mintsoft, managing user accounts, permissions, warehouse locations, and system settings., • Configure and maintain client (customer) accounts within Mintsoft, including product catalogues, pricing rules, and stock rules., • Manage and maintain integrations between Mintsoft and third-party platforms (e.g. Shopify, Amazon, eBay, courier/carrier APIs, EDI, ERP/accounting systems)., • Own the WMS change control process — testing and implementing system updates, new features, and configuration changes. Process & Operational Support • Analyse warehouse processes (goods-in, put-away, picking, packing, dispatch, returns, stock takes) and identify opportunities to improve efficiency using Mintsoft functionality., • Design and document standard operating procedures (SOPs) for WMS-related processes., • Work with warehouse operations teams to troubleshoot day-to-day system issues, escalating to Mintsoft support where required., • Support onboarding of new fulfilment customers, including WMS setup, stock file uploads, and integration testing. Data & Reporting • Ensure stock accuracy through regular audits, cycle counts, and reconciliation between Mintsoft and customer/financial records., • Build and maintain reporting dashboards (KPIs such as pick accuracy, order turnaround time, stock discrepancies, SLA adherence)., • Investigate and resolve stock discrepancies, working with warehouse teams to identify root causes., • Provide data extracts and analysis to support customer reporting and internal business reviews. Stakeholder & Vendor Management • Act as the key liaison with Mintsoft support/account management for bug fixes, feature requests, and system upgrades., • Support internal stakeholders (Customer Service, Finance, Operations) with WMS-related queries., • Communicate system changes, downtime, or new features to relevant teams. Continuous Improvement • Stay current on Mintsoft product updates and new features, assessing their relevance to the business., • Identify automation opportunities to reduce manual processes (e.g. automated stock replenishment rules, order routing logic)., • Support wider fulfilment system strategy, including evaluation of complementary tools or future WMS requirements as the business scales. Essential Skills & Experience • Proven experience working with a Warehouse Management System (Mintsoft experience highly desirable but not essential)., • Experience in a 3PL, fulfilment, e-commerce logistics, or multi-client warehouse environment., • Strong understanding of warehouse operations (inbound, outbound, inventory control, returns)., • Confident working with data — Excel/Google Sheets to an advanced level (VLOOKUPs, pivot tables); SQL knowledge a strong advantage., • Experience with system integrations (APIs, EDI, or middleware platforms) and troubleshooting integration issues., • Strong analytical and problem-solving skills, with attention to detail., • Excellent stakeholder communication skills — able to translate technical issues for non-technical audiences. Desirable Skills & Experience Direct hands-on Mintsoft administration experience. Familiarity with courier/carrier platforms and marketplace integrations (Shopify, Amazon Seller Central, eBay, etc.). Experience with Power BI, Tableau, or similar reporting/BI tools. Understanding of ERP or finance system integration (e.g. Xero, Sage, NetSuite). Project management experience (system implementations, customer onboarding projects). Personal Attributes Highly organised, with the ability to manage multiple customer accounts and priorities simultaneously. Comfortable working both at a desk with data and on the warehouse floor with operational teams. Proactive, curious, and keen to drive continuous improvement. Calm under pressure, particularly during peak trading periods. What Success Looks Like (First 6–12 Months) Full working knowledge of the company's Mintsoft configuration and integrations. Documented SOPs for core WMS processes. Measurable improvement in stock accuracy and/or order processing efficiency. Established as the go-to internal resource for WMS-related queries across Operations, Customer Service, and Finance. Benefits 30 days holiday allowance (incl bank holidays) and enrolment in to the pension scheme. This is a great opportunity to secure a role which offers growth and development. If you have a relevant WMS background then please send your CV in the first instance and you will be contacted with full role and company information

Helpdesk Coordinator – Slough – £34,000 We are currently recruiting for a Helpdesk Coordinator to join a well-established engineering company based in Slough. Due to ongoing workload and growth, our client is looking to strengthen their service coordination team with an organised and customer-focused individual. This role plays a critical part in supporting field engineers, managing customer expectations, and ensuring preventative maintenance, reactive works, and remedial jobs are scheduled efficiently. It is well suited to someone with previous coordination or scheduling experience looking to develop their skills within a stable and professional organisation. Package & Benefits Salary £34,000 per annum Full-time, permanent position Office-based role in Slough Monday to Friday working pattern Opportunity to develop coordination and planning skills Join a well-established and supportive engineering business Role & Responsibilities Scheduling planned preventative maintenance (PPM) visits Coordinating reactive call-outs, revisits, and emergency works Planning and scheduling remedial works following PPMs and reactive visits Acting as the first point of contact for customers, handling incoming calls and enquiries Liaising with engineers to maximise utilisation and operational efficiency Booking all engineer visits in line with company procedures Monitoring customer KPIs and proactively communicating delays or challenges Coordinating works across teams and regions, including national and key accounts Managing and scheduling subcontractors, ensuring compliance with company standards Raising subcontractor orders in line with internal processes Ensuring engineering data and reports from handheld devices are accurate and professional Tracking job completion and the return of worksheets and reports Supporting internal departments, including accounts, with accurate job information Maintaining and updating the service management database Skills & Experience Required Previous experience in a Service Coordinator, Service Administrator, or Scheduling role Strong organisational and planning skills Experience coordinating engineers or field-based teams Excellent communication and customer service skills Ability to work in a fast-paced, reactive environment Strong attention to detail and administrative accuracy Good IT skills and confidence working with service management systems Commercial awareness and a proactive approach Apply If you are a Helpdesk Coordinator looking for a stable, long-term role within a reputable engineering business in Slough, please submit your CV to be considered. Keywords Service Coordinator, Service Administrator, Engineering Coordinator, Maintenance Coordinator, PPM Scheduler, Reactive Works Coordinator, Engineering Scheduling, Field Engineer Coordinator, Service Desk Coordinator, Facilities Coordinator, Slough Service Coordinator

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