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IT Field Engineer (Entry-Level) – £100–£115 per day Full-Time, Part-Time and Contractual Roles Available Kickstart Your IT Career with Full Training Provided* Are you looking to break into the IT industry but don’t know where to start? We’re recruiting Entry-Level IT Field Engineers to join our team, supporting customers across the UK. No previous IT experience is required as full training can be provided. All you need is enthusiasm, a willingness to learn, and a full UK driving licence. About us Cerco is an established IT training and recruitment provider based in Crewe, supporting organisations across the UK with skilled, job-ready engineers. With a strong reputation built over many years, we specialise in helping people begin and grow their careers in IT through a combination of practical training, industry insight, and real-world opportunities. We partner with a wide range of major UK businesses who depend on us to supply reliable, well-trained engineers for a variety of technical assignments. Our focus is on developing talent from the ground up, ensuring every engineer we place has the confidence, knowledge, and practical ability to succeed in the field. Whether candidates join us through the training route or come with existing experience, our aim is to provide consistent, professional support and access to a broad selection of IT engineering opportunities across the UK. About You We’re looking for individuals who are: • Passionate about technology with a desire to build a long-term IT career, • Comfortable travelling to different customer sites (own vehicle required), • Practical and hands-on. DIY or similar experience is a bonus As an IT Field Engineer, your role will be varied and hands-on, giving you exposure to a wide range of on-site technical tasks. Your responsibilities will include: • Visiting customer sites to install, repair, or troubleshoot IT hardware and peripherals, • Setting up and configuring devices, including desktops, laptops, printers, routers, and other equipment, • Replacing and upgrading components such as memory, hard drives, screens, and power supplies, • Carrying out routine maintenance and health checks on IT equipment, • Following technical guides and documentation to complete tasks accurately, • Providing clear updates to the IT Support Desk or relevant Cerco contacts, • Keeping customers informed of progress, expected timelines, and issue resolutions, • Working independently on site, managing your time and workload effectively, • Completing basic reporting or job sheets after each visit, • Adhering to field service standards, safety requirements, and professionalism at all times All candidates will be asked to complete an initial online assessment. This is used to understand your current technical skill level before progressing you to the next stage of the recruitment process. Training (If required) After the initial assessment, some candidates may be offered the option to complete our in-house training course, designed to prepare you for real-world field engineering tasks. The programme covers IT fundamentals and practical skills necessary for on-site hardware support. This training is optional and is only recommended for applicants who do not already meet the fundamental technical requirements for the role. Please note: the training is delivered in partnership with a third-party provider and fees may apply. This includes a DBS check (currently £62) with total costs not exceeding £95. These fees only apply if you choose to undertake the training. Role Details • Job Types: Full-Time, Part-Time, • Pay: £100–£115 per day, • Work Environment: Field-based (on the road), • Benefits: On-site parking (where available), • Licence Requirement: Full, clean UK driving licence (required), • Enhanced DBS Check (required)

Customer Service / Service Advisor – Gloucester Attitude is everything on this role - even if you don't tick all the boxes you should apply anyway £30,000 basic | Up to £33,000 OTE 42.5 hours per week Monday to Friday 07:00 – 15:30 Alternate Saturdays 07:00 – 12:00 Let’s be honest… This role isn’t just about booking cars in and answering the phone. This is for someone who knows how to run a busy service desk properly, keep customers happy, and keep the workshop full without it turning into chaos. THE ROLE You’ll be the go-to person for customers from the moment they book in to the moment they drive away. 👉 Managing bookings and keeping the workshop loaded correctly 👉 Keeping customers updated (no chasing, no guessing) 👉 Creating job cards, invoices, and accurate estimates 👉 Spotting opportunities to upsell services in a way that actually makes sense 👉 Working closely with Parts to make sure everything is ready when it needs to be It’s fast-paced, it’s busy, and it needs someone who stays organised and in control. WHAT YOU’LL NEED • Experience in an admin or office-based role (service advisor experience is a big plus), • Strong communication skills — you’ll be speaking to customers, techs, and internal teams all day, • Confidence managing multiple jobs at once without dropping the ball, • A commercial mindset — understanding how to maximise bookings and workshop efficiency Someone who: • Likes being busy and doesn’t get flustered, • Takes ownership rather than waiting to be told, • Communicates clearly and keeps people informed, • 23 days holiday + bank holidays, • Your birthday off, • Pension, • Enhanced family policies, • Wellness support and 24hr GP access, • Ongoing training and development If you’ve got the right experience and attitude, it’s worth a conversation.

Role: Infrastructure Support Engineer\n\nLocation: Gloucestershire (Hybrid – weekly office visits + client travel)\n\nSalary: Up to £40,000 + Bonus\n\nBenefits: Hybrid working, bonus scheme, pension, enhanced leave + perks\n\nOur client, a leading organisation in the education IT services sector, is hiring an Infrastructure Support Engineer to deliver high-quality technical support and infrastructure expertise across a growing client base.\n\nThis role offers the opportunity to take ownership of helpdesk delivery while working on a wide range of modern infrastructure technologies, supporting both day-to-day operations and strategic projects.\n\nWhat you’ll do\n\nProvide 2nd/3rd line remote support to client IT teams\n\nDeliver onsite and remote project engineering across infrastructure environments\n\nSupport and manage firewalls, networks, servers, and cloud platforms\n\nConduct technical assessments and contribute to infrastructure roadmaps\n\nAct as an escalation point for complex technical issues\n\nYou’ll work closely with internal teams, client stakeholders, and IT managers to ensure a consistently high standard of service and delivery.\n\nWhat we’re looking for\n\nStrong 2nd/3rd line experience across networking, firewalls, and Windows Server\n\nSolid understanding of DNS, DHCP, routing, and subnetting\n\nExperience with Microsoft 365, Intune, and Entra ID\n\nBackground working within an ITIL-aligned Service Desk environment\n\nProven ability to deliver onsite and client-facing engineering support\n\nThe ideal candidate will bring strong communication skills, a consultative mindset, and a proactive approach, and will thrive in a client-focused, fast-paced environment.\n\nWhy join?\n\nJoin a fast-growing, specialist IT organisation\n\nExposure to varied and modern technologies across multiple environments\n\nHybrid working with flexibility and autonomy\n\nClear progression and continuous development opportunities\n\nApply now to play a key role in delivering exceptional IT services

IT Field Engineer\n\nLocation: Gloucester \n\nSalary: £42,000–£45,000 + benefits\n\nBenefits: Company vehicle, paid travel, pension, training & development\n\nOur client, a leading organisation in the IT services sector, is hiring an IT Field Engineer to support and maintain client infrastructure across multiple sites. This role offers the opportunity to work hands-on with a variety of technologies while delivering high-quality support in a customer-facing environment.\n\nWhat you’ll do:\n\nProvide on-site IT support across client locations\n\nInstall, configure, and maintain hardware and software systems\n\nTroubleshoot network, server, and end-user issues\n\nManage and resolve incidents within agreed SLAs\n\nSupport project-based work including rollouts and upgrades\n\nYou’ll work closely with internal service desk teams and client stakeholders to ensure seamless delivery of IT services and a high level of customer satisfaction.\n\nWhat we’re looking for:\n\nProven experience in a field-based IT support role\n\nStrong knowledge of Windows OS, hardware, and networking fundamentals\n\nExperience with Active Directory and Office 365\n\nFull UK driving licence and willingness to travel\n\nExcellent communication and customer service skills\n\nThe ideal candidate will bring a proactive, problem-solving mindset and enjoy working in a fast-paced, client-facing environment.\n\nWhy join?\n\nOpportunity to work with diverse technologies and clients\n\nStrong focus on training and career progression\n\nSupportive and collaborative team environment\n\nCompetitive salary with additional benefits\n\nApply now to deliver impactful IT support across a growing client base

Customer Service / Service Advisor – Gloucester\n£30,000 basic | Up to £33,000 OTE\n42.5 hours per week\nMonday to Friday 07:00 – 15:30\nAlternate Saturdays 07:00 – 12:00\nLet’s be honest…\nThis role isn’t just about booking cars in and answering the phone.\nThis is for someone who knows how to run a busy service desk properly, keep customers happy, and keep the workshop full without it turning into chaos.\nTHE ROLE\nYou’ll be the go-to person for customers from the moment they book in to the moment they drive away.\nManaging bookings and keeping the workshop loaded correctly\nKeeping customers updated (no chasing, no guessing)\nCreating job cards, invoices, and accurate estimates\nSpotting opportunities to upsell services in a way that actually makes sense\nWorking closely with Parts to make sure everything is ready when it needs to be\nIt’s fast-paced, it’s busy, and it needs someone who stays organised and in control.\nWHAT YOU’LL NEED\n * Experience in an admin or office-based role (service advisor experience is a big plus)\n * Strong communication skills — you’ll be speaking to customers, techs, and internal teams all day\n * Confidence managing multiple jobs at once without dropping the ball\n * A commercial mindset — understanding how to maximise bookings and workshop efficiency\n * Kerridge knowledge would be ideal, but not essential\nTHE KIND OF PERSON THIS SUITS\nSomeone who:\n * Likes being busy and doesn’t get flustered\n * Takes ownership rather than waiting to be told\n * Communicates clearly and keeps people informed\n * Notices the detail and gets things right first time\nWHAT’S ON OFFER\n * 23 days holiday + bank holidays\n * Your birthday off\n * Pension\n * Enhanced family policies\n * Wellness support and 24hr GP access\n * Ongoing training and development\n * Clear progression opportunities\nAnd just to say — you don’t need to tick every single box.\nIf you’ve got the right experience and attitude, it’s worth a conversation.\nForward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds

Working in a team of 8 IT Service Desk Engineers, you will provide 1 st & 2 nd line remote (and occasional onsite) support as well as help the Senior Engineers with 3 rd line issues & projects. This is an excellent opportunity for an IT Support Analyst to join a well-established MSP in the G

2nd Line Engineer - Gloucester £30,000 - £35,000 A rapidly expanding Managed Service Provider based in Gloucester is looking for a skilled 2nd Line Engineer to strengthen its technical service desk team. This is a hands‑on role offering exposure to a wide range of technologies, alongside opportunities to work on live infrastructure projects in a fast‑paced MSP environment. This role is ideal for someone who enjoys technical problem‑solving, varied client work, and developing their skill set within a supportive and forward‑thinking company. What's in it for you? Holiday allowance Company pension Profit share scheme Microsoft training courses & certifications Clear opportunities for career progressionThe role: Providing 2nd line support within a busy IT service desk O365 administration and user support Troubleshooting Outlook and email issues DNS and DHCP support Routers, switches, and wireless networking Supporting SharePoint, Azure, Teams, and Intune Diagnosing and resolving escalated technical issues Working on live infrastructure, upgrade, and project workWhat we're looking for: Proven 2nd line experience within an MSP or service desk environment Strong Microsoft stack knowledge Confident troubleshooting skills across hardware and software issues Good communication skills and a proactive approach to problem‑solvingThis is an excellent opportunity to join a gro...

IT Service Desk Engineer - Gloucester (on-site) - 6‑Month Contract - up to £200/day (Inside IR35) Must be NPPV3 Cleared I'm seeking an NPPV3 cleared Service Desk Engineer, for a secure public‑sector organisation. You'll be joining an established team, providing 1st and 2nd line technical support to internal users across a range of technologies. They work in an ITIL environment and will involve a mix of desk‑side, remote, and walk‑up IT support duties. Due to the nature of the environment, active or recently lapsed NPPV3 clearance is essential. Skills & Experience Required: Active or recently lapsed NPPV3 clearance (essential) Proven experience in a Service Desk / 1st & 2nd Line Support role Windows 10 / Windows 11 Microsoft 365 (Office, Outlook, SharePoint) Active Directory & Exchange Intune and/or SCCM Understanding of ITIL processes (Incident, Problem, Change, Configuration) Experience using ITSM tools (e.g. Assyst or similar) Excellent communication and customer service skills Full UK driving licenceIf you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business

A fantastic opportunity has arisen for an IT Service Desk Analyst to join our London based law firm on a permanent basis. Familiarity with ITIL practices; ITIL Foundation certification required. Experience providing 1st and 2nd line IT Service Desk support in a professional environment.

Solid self‑starter with the ability to work in a team environment. Other IT related functions and projects as requested that are not limited to daily support. Managing IT equipment upgrades for the region.

Responsibilities include overseeing IT deliverables, coordinating with vendors, and ensuring compliance with IT standards. Deckers Brands is looking for an IT Service Desk Engineer for a 12-month contract in Greater London. Qualified candidates should have a Bachelor's in IT or related fields and ex

NFP People Limited is seeking an Infrastructure & IT Service Desk Manager to lead and enhance technology services across the organization, ensuring reliable and user-focused IT. The ideal candidate will have strong knowledge of Microsoft technologies and cloud platforms, along with significant exper

Interaction Recruitment is seeking Dutch-speaking Service Desk Advisers to provide first-line IT support in their Peterborough office. This position offers an ongoing temporary-to-permanent role with competitive pay of £14. Opportunities for progression within the IT team are also available.

As the IT Service Desk Engineer of UK & EMEA, you will be responsible for the end‑to‑end delivery of all IT services required to successfully open new retail stores across the UK and mainland Europe. You will own connectivity, POS and network infrastructure readiness, vendor coordination, on‑s

Interaction Recruitment is seeking Hungarian-speaking Service Desk Advisers to join a specialist IT company in Peterborough. The position offers competitive pay at £14. Candidates should be fluent in English and Hungarian and possess strong customer service skills.

UST is seeking a skilled VIP Service Desk Specialist for its London location. Candidates should have a Bachelor's degree in computer science or Information Technology, experience in service desk support, and proficiency in tools like Microsoft Azure Active Directory and communication software such a

A global manufacturer of advanced composites is seeking an IT Service Desk Technician based in Wollaston, England. In this role, you'll provide first and second-line support for IT incidents and service requests, ensuring smooth operations of systems. Key responsibilities include troubleshooting tec

A leading creative production agency in London is seeking an experienced IT Service Desk Manager to oversee the internal IT support desk. Candidates with ITSM experience, strong communication skills, and a proactive attitude towards technology are encouraged to apply. The successful candidate will e

Junior entry level 1st Line IT Service Desk Analyst. They are looking for someone who is reliable, has a great attitude and a passion for IT. An established client of ours based in Essex are looking to hire a Junior 1st Line Service Desk Engineer.

A leading kitchen appliance company in the United Kingdom is seeking a motivated Service Desk Analyst to join its Technology Services team. The company offers a competitive compensation package, employee discounts, and wellness benefits. The role involves being the first point of contact for IT issu

This position involves providing IT support across hardware and software systems, managing issues, and collaborating with internal IT teams. Candidates should possess relevant IT certifications and experience with ITSM systems. Context Recruitment is seeking a proactive Service Desk Engineer for a p

A leading recruitment agency is seeking an IT Service Desk Analyst located in Barrow-in-Furness. The successful candidate will have at least two years of experience in an IT service desk, providing 1st and 2nd line support. Opportunities for mentoring and team leadership are available, and excellent

Candidates must have at least 3 years of experience in IT, showcasing strong customer service skills, and the ability to troubleshoot various hardware and software issues. You will communicate with clients via phone and email, ensuring timely resolution of incidents. A competitive compensation packa

The role involves delivering IT services for new retail stores across the UK and EMEA, managing IT infrastructure readiness, and ensuring compliance with IT standards. The position offers competitive pay, growth opportunities, and a hybrid working environment. Deckers Brands is seeking an IT Service

A technical recruitment agency is seeking a Technical Service Desk Analyst in Bromsgrove, offering a hybrid work model with 3 days in the office. Benefits include a competitive salary of £27,000 - £32,000, a learning and development bonus, holiday, training, and pension. The role involves providin

The Employee Technology Support (ETS) team is seeking a Service Desk Analyst to deliver high quality 1st line support across Windows, Mac OS, desktops, laptops and mobile devices. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or ca

A global manufacturer of advanced composites seeks an IT Service Desk Technician to serve as the central contact for IT incidents across the Group. The role includes benefits such as a competitive salary, employer pension contributions, and opportunities for volunteering. The position reports to the

As a 2nd Line Service Desk Engineer, you will be a key member of the Service Desk, taking ownership of a wide range of technical issues—from straightforward service requests through to complex troubleshooting and resolution. Syntax Integration is a boutique Managed Services Provider delivering hig

Experience in a service desk, help desk, or IT support environment. This role is suited to someone who enjoys solving problems, takes responsibility, and wants to build a career in IT. Experience with Jira Service Desk or similar ticketing platforms.

Additional benefits include gym membership contributions and increased annual leave with service length, making it ideal for those passionate about contributing to the not-for-profit sector. This full-time role involves leading the Service Desk, ensuring adherence to service level agreements, and bu

Experience in a service desk, help desk, or IT support environment. This role is suited to someone who enjoys solving problems, takes responsibility, and wants to build a career in IT. Experience with Jira Service Desk or similar ticketing platforms.

A leading IT support company in Greater London seeks a team leader to enhance client service and manage the onsite team effectively. Ideal candidates will have at least 2 years of management experience, strong communication skills, and technical knowledge in IT and IT support. The role involves desi

Candidates should have 1st and 2nd line support experience, familiarity with SQL and Hyper-V, and a background in service desk operations. Peaple Talent is seeking an IT Service Desk Analyst in Swindon for a permanent role with a salary of £30,000 per annum. The position involves providing first an

A leading financial information services provider in London seeks a Service Desk Technician to manage IT incidents and requests. The position offers a hybrid work environment, continuous learning opportunities, and comprehensive health benefits. Candidates should have over 2 years of experience in I

The position offers competitive salary, hands-on experience, and training in a professional IT environment. Hampshire Trust Bank is looking for an IT Service Desk Analyst on a 12-month fixed-term contract. This role, located in London, is suitable for recent graduates or early-career IT professional

As our new IT Service Desk Technician, you will be the central point of contact for IT incidents and service requests across the Group. Based at our Wollaston site, you’ll be the primary face of IT support on the ground, delivering hands‑on assistance in person as well as remotely via phone and

Responsibilities include delivering IT services on a rotating shift schedule, troubleshooting IT-related issues, and maintaining effective communication with users. A leading global IT service provider is looking for a Service Desk, Request Management Analyst to provide technical support for users.

As our new IT Service Desk Technician, you will be the central point of contact for IT incidents and service requests across the Group. Based at our Wollaston site, you’ll be the primary face of IT support on the ground, delivering hands‑on assistance in person as well as remotely via phone and

This is an excellent opportunity for someone with 1 3 years experience working in an MSP or structured IT service desk environment, who is comfortable working within SLA-driven support environments and managing ticket queues. We are recruiting for a Service Desk Engineer to join a growing IT service

The position offers a structured hybrid working pattern of three days on-site and two days remote. Ideal for someone wishing to build a career in IT within a collaborative environment. A leading electrical wholesaler in the UK seeks an IT Support professional to join their team in Durham.

As an IT Service Desk Analyst, you’ll be the first point of contact for IT support across the bank, helping colleagues with day‑to‑day technical issues while learning how an enterprise IT function operates. Maintain audit logs and provide evidence for service management and audits. IT Service

The role involves overseeing the Service Desk ITSM service, managing a team, and collaborating with suppliers for hardware and software solutions. The position includes various employee benefits and continuous training opportunities. IT Support team across UK locations, ensuring seamless member expe

Linnaeus is looking for an IT Service Desk Engineer to provide technical support for veterinary practices and referral hospitals. Responsibilities include managing service requests, delivering 1st and 2nd line support, and training users. Full UK driving licence needed, with benefits for a collabora

This role emphasizes communication, problem-solving, and technical understanding, working closely with applications and the service desk team. The position offers a hybrid working pattern, requiring three days on-site each week, and involvement in a shift rota, including occasional Saturdays. A lead

We are looking for someone with experience of working in a technology management role with strong communication skills and the ability to work professionally with integrity across multiple teams. We are looking for a Infrastructure & IT Service Desk Manager to lead and continually improve core techn

Waterstons Limited is seeking a passionate Service Desk Engineer dedicated to delivering exceptional customer experiences. This position requires a minimum of 2 years in the IT industry, a solid understanding of troubleshooting, and the ability to manage incidents effectively. In this hybrid role, y

IT Service Desk / Desktop Support / Technical Support. Follow IT security policies and best practices. Ability to work onsite and provide hands-on support.

IT Service Desk Analyst in London to provide high-quality 1st line support across various platforms including Windows, Mac OS, and mobile devices. This position emphasizes a collaborative approach to enhance employee experiences with technology. In this role, you will work closely with technical tea