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Service Desk Analyst - Swedish Speaking UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. Key Responsibilities • Address and resolve non-major incidents and service requests, logging all activity in ServiceNow, • Deliver excellent customer service and professional support, • Escalate or reassign unresolved incidents to appropriate teams, • Analyse and resolve hardware/software issues using standard tools and methods, • Document case details clearly in ServiceNow, including steps taken and customer impact, • Meet/exceed defined performance metrics including CSat and QA standards, • Continuously build knowledge of company-specific products and services, • Create/update knowledge articles to support First Call Resolution and self-service, • Participate in after-hours and on-call rotations to ensure 24/7 support coverage, • Good experience in a Service Desk or similar IT support environment, • Experience using ServiceNow ITSM workflows, • Strong customer service, listening, and communication skills, • Bilingual - English and Swedish (required), • Detail-oriented with solid judgment and initiative, • Ability to troubleshoot and resolve technical issues independently, • Knowledge of Microsoft Office365 and standard network tools, • Ability to work remotely and as part of a team, • Degree or equivalent experience preferred, • ITIL V4 / ITSM certification preferred, • AWS and Microsoft MCSE certifications are a plus, • Proficient in Microsoft Office365

Context Recruitment is seeking a highly proactive Service Desk Engineer to join their IT department in Daresbury, UK. The ideal candidate will have experience with ITSM systems like ServiceNow and proficiency in key Microsoft products, alongside strong communication and problem-solving skills. This

Candidates must have experience in IT support, familiarity with Microsoft 365 applications, and knowledge of ITIL practices. A London-based law firm is seeking an IT Service Desk Analyst to join their team on a permanent basis. This role involves contributing to service improvement initiatives and m

Opportunities for growth in a dynamic environment focused on innovation in online gaming await you. Betway Group seeks a Service Desk Analyst to join their team in Greater London. You will provide first-line IT support, responding to user issues via phone, email, and chat while maintaining the IT sy

Join a dedicated law enforcement organization committed to protecting people and keeping communities safe by preventing crime, responding to incidents, investigating offences, engaging with local residents, and working collaboratively with partners to build trust, reduce harm, and ensure fairness an

As an IT Support Engineer / 1st Line Technical Support Service Desk Analyst you will act as the first point of contact for IT support, resolving incidents, managing service requests and delivering excellent customer service in line with SLAs. If you’ve also worked in the following roles, we’d al

Support and troubleshooting include supporting MS office 2016 - O365 suites, Commvault, (Cisco Products: Jabber, WebEx, AnyConnect VPN, Call Manager CUCM ), JAMF (Mac deployment), Active Directory, Shared drive/Folder permissions understanding & troubleshooting, Bitlocker MBAM, GoTo Rescue, SCCM, Vi

A leading law firm in Greater London is seeking a motivated Service Desk Analyst to provide IT support to colleagues. Candidates should have prior Service Desk experience, strong customer service skills, and a keen interest in technology. The firm promotes flexible and hybrid working, ensuring a sup

Applicants should have ITIL certification, experience in a Service Desk environment, and strong problem-solving skills. The position is full-time based in London, offering opportunities for professional growth and exposure to diverse IT challenges. Ltd is seeking a Service Desk Support Analyst to pr

A leading IT service provider in the United Kingdom is looking for an experienced IT Service Desk Specialist for a 6-month engagement in Bristol. The role involves managing applications, coordinating changes, and triaging incidents, with a focus on communication with IT and business stakeholders. Ca

Escalating IT issues to the Senior Service Desk Engineer or Service Desk Manager when required. We are working with a leading IT service provider that is looking for a skilled Service Desk Engineer (1st/2nd Line) to join their team. This is an exciting opportunity to be part of a dynamic and fast-pa

A leading IT support services provider in England is seeking a dedicated Service Desk Engineer. With a full-time position paying £27,976, this opportunity offers hybrid working options and a chance to grow your career in a supportive setting. The role emphasizes professionalism and stability, requi

Breedon Group plc is seeking a Temporary IT Service Desk Administrator in Lockington, Derbyshire. This role includes providing first-line support and user administration, handling service desk calls, managing tickets, and supporting end-user device setup. Candidates should have a solid understanding

Responsibilities include overseeing IT deliverables, coordinating with vendors, and ensuring compliance with IT standards. Deckers Brands is looking for an IT Service Desk Engineer for a 12-month contract in Greater London. Qualified candidates should have a Bachelor's in IT or related fields and ex

A leading kitchen appliance company in the United Kingdom is seeking a motivated Service Desk Analyst to join its Technology Services team. The company offers a competitive compensation package, employee discounts, and wellness benefits. The role involves being the first point of contact for IT issu

Interaction Recruitment is seeking Dutch-speaking Service Desk Advisers to provide first-line IT support in their Peterborough office. Opportunities for progression within the IT team are also available. This position offers an ongoing temporary-to-permanent role with competitive pay of £14.

The Financial Times group is seeking a Service Desk Associate to provide first-line technical support within their Global Service Desk team. This entry-level position focuses on assisting colleagues via various channels, like phone or chat, resolving issues, managing support requests, and ensuring e

Interaction Recruitment is seeking Hungarian-speaking Service Desk Advisers to join a specialist IT company in Peterborough. The position offers competitive pay at £14. This ongoing temporary-to-permanent role involves providing first-line IT support, troubleshooting issues, and ensuring high custo

A leading creative production agency in London is seeking an experienced IT Service Desk Manager to oversee the internal IT support desk. Candidates with ITSM experience, strong communication skills, and a proactive attitude towards technology are encouraged to apply. The successful candidate will e

This position involves providing IT support across hardware and software systems, managing issues, and collaborating with internal IT teams. Candidates should possess relevant IT certifications and experience with ITSM systems. Context Recruitment is seeking a proactive Service Desk Engineer for a p

A dynamic managed service provider in Warrington is seeking a 2nd Line Service Desk Engineer with at least 3 years of experience in an MSP environment. This full-time position offers opportunities for career progression and additional training, making it perfect for motivated individuals eager to de

Candidates must have at least 3 years of experience in IT, showcasing strong customer service skills, and the ability to troubleshoot various hardware and software issues. A leading technology provider in the financial services sector is seeking a Technical Support Specialist. You will communicate w

Junior entry level 1st Line IT Service Desk Analyst. An established client of ours based in Essex are looking to hire a Junior 1st Line Service Desk Engineer. They are looking for someone who is reliable, has a great attitude and a passion for IT.

Familiarity with ITIL practices; ITIL Foundation certification required. A fantastic opportunity has arisen for an IT Service Desk Analyst to join our London based law firm on a permanent basis. Experience providing 1st and 2nd line IT Service Desk support in a professional environment.

A leading recruitment agency is seeking an IT Service Desk Analyst located in Barrow-in-Furness. The successful candidate will have at least two years of experience in an IT service desk, providing 1st and 2nd line support. Opportunities for mentoring and team leadership are available, and excellent

The role involves delivering IT services for new retail stores across the UK and EMEA, managing IT infrastructure readiness, and ensuring compliance with IT standards. Deckers Brands is seeking an IT Service Desk Engineer in Greater London. The position offers competitive pay, growth opportunities,

A technical recruitment agency is seeking a Technical Service Desk Analyst in Bromsgrove, offering a hybrid work model with 3 days in the office. Benefits include a competitive salary of £27,000 - £32,000, a learning and development bonus, holiday, training, and pension. The role involves providin

UST is seeking a skilled VIP Service Desk Specialist for its London location. Candidates should have a Bachelor's degree in computer science or Information Technology, experience in service desk support, and proficiency in tools like Microsoft Azure Active Directory and communication software such a

As the IT Service Desk Engineer of UK & EMEA, you will be responsible for the end‑to‑end delivery of all IT services required to successfully open new retail stores across the UK and mainland Europe. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation,

We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring statu

Solid self‑starter with the ability to work in a team environment. Other IT related functions and projects as requested that are not limited to daily support. Aptitude for acquiring technical skills and eagerness to learn about all L.

With a focus on teamwork and continuous improvement, you'll be part of an inclusive culture that values diversity and provides a competitive salary, unlimited holiday allowance, and ongoing professional development opportunities. Waterstons Limited is seeking a Service Desk Engineer in North East En

A leading financial information services provider in London seeks a Service Desk Technician to manage IT incidents and requests. The position offers a hybrid work environment, continuous learning opportunities, and comprehensive health benefits. Candidates should have over 2 years of experience in I

Hampshire Trust Bank is looking for an IT Service Desk Analyst on a 12-month fixed-term contract. The position offers competitive salary, hands-on experience, and training in a professional IT environment. This role, located in London, is suitable for recent graduates or early-career IT professional

Experience in a service desk, help desk, or IT support environment. Our Service Desk is the front line of IT at CEF. Experience with Jira Service Desk or similar ticketing platforms.

Experience in a service desk, help desk, or IT support environment. This role is suited to someone who enjoys solving problems, takes responsibility, and wants to build a career in IT. Familiarity with ITIL principles or incident/change management processes.

Peaple Talent is seeking an IT Service Desk Analyst in Swindon for a permanent role with a salary of £30,000 per annum. The position involves providing first and second line IT support across the Neptune business, maintaining accurate enquiry records, and participating in continuous service improve

The position offers a structured hybrid working pattern of three days on-site and two days remote. Ideal for someone wishing to build a career in IT within a collaborative environment. Candidates should possess strong communication skills, technical literacy, and a problem-solving mindset.

Responsibilities include delivering IT services on a rotating shift schedule, troubleshooting IT-related issues, and maintaining effective communication with users. A leading global IT service provider is looking for a Service Desk, Request Management Analyst to provide technical support for users.

As an IT Service Desk Analyst, you’ll be the first point of contact for IT support across the bank, helping colleagues with day‑to‑day technical issues while learning how an enterprise IT function operates. You don’t need years of experience — we’re looking for someone with a strong foun

The role involves overseeing the Service Desk ITSM service, managing a team, and collaborating with suppliers for hardware and software solutions. The position includes various employee benefits and continuous training opportunities. IT Support team across UK locations, ensuring seamless member expe

This is an excellent opportunity for someone with 1 3 years experience working in an MSP or structured IT service desk environment, who is comfortable working within SLA-driven support environments and managing ticket queues. We are recruiting for a Service Desk Engineer to join a growing IT service

A leading IT support company in Greater London seeks a team leader to enhance client service and manage the onsite team effectively. Ideal candidates will have at least 2 years of management experience, strong communication skills, and technical knowledge in IT and IT support. This position requires

This position requires the right to work in the UK and offers significant professional growth opportunities within a collaborative environment. Alvarez & Marsal Deutschland GmbH is looking for an IT Field Services Support Specialist in London to provide technology support to users. The role focuses

The role includes troubleshooting IT issues, setting up users, and managing IT services across the London offices. This position offers a salary of £35,000 and focuses on maintaining effective IT systems with minimal disruptions. A leading recruitment firm seeks an experienced Desktop Support Engin

A leading recruitment consultancy is seeking an IT Service Desk Analyst – Tier 2 to deliver outstanding IT support. You will respond to incidents and manage requests, ensuring effective communication and adherence to Service Level Agreements. Responsibilities include resolving incidents promptly,

A leading IT services provider in Greater London seeks a motivated Junior Service Desk Engineer to provide first-line technical support. This onsite role requires 1–2 years of experience, strong troubleshooting skills, and excellent communication abilities. The successful candidate will be respons

In this role, you will provide high-quality IT support through various channels while managing Service Desk tickets, assisting users with issues, and contributing to ongoing IT projects. Cripps is looking for a service-driven IT Service Desk Analyst to join their collaborative team in Greater London