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Hire Desk Manager Location: Croydon Salary: £35,000 - £48,000 per annum (DOE) Hours: Monday to Friday, 7:30am - 5:00pm Whats in it for you? Join a well-established independent tool hire business with a strong reputation for customer service Take ownership of a busy hire desk operation within a supportive and growing company Work closely with the depot management team and play a key role in day-to-day operations Opportunity to develop your career within the tool hire, plant hire or construction supply sector Competitive salary of £35,000 - £48,000 depending on experience and responsibilities Excellent benefits package including: Health cash plan with virtual GP access Enhanced workplace pension scheme 28 days holiday (rising to 33 days with service, including bank holidays) Company workwear and PPE provided Free equipment hire and staff discounts On-site refreshments including fruit, snacks and drinks Seasonal gifts and additional company rewards The Opportunity A well-established independent tool hire company is seeking an experienced Hire Desk Manager to join its Croydon depot. This is an excellent opportunity for a customer-focused and organised Hire Desk Manager with experience within tool hire, plant hire, construction supply, access equipment or logistics who is looking to take the next step within a fast-paced and supportive environment. The successful candidate will be responsible for the smooth running of the hire desk, ensuring equipment is coordinated efficiently, administration is completed accurately and customers receive a consistently high level of service. Working closely with the General Manager and depot team, the Hire Desk Manager will play a key role in managing hire activity, supporting depot operations and acting as a key point of contact for customers and colleagues. Key Responsibilities As Hire Desk Manager, you will be responsible for: Managing the day-to-day operation of the hire desk Coordinating equipment availability, collections and deliveries Providing excellent customer service to new and existing customers Processing hire agreements, quotations and administration accurately Supporting the depot team to ensure smooth daily operations Building strong relationships with customers, suppliers and colleagues Handling enquiries and resolving issues in a professional manner Supporting the General Manager and wider depot team when required Ensuring a high standard of organisation, accuracy and communication What we are looking for We are looking for an experienced Hire Desk Manager or someone with strong hire desk experience who has: Previous experience within a depot or branch environment Background in tool hire, plant hire, access equipment, construction supply or logistics (preferred) Strong communication and customer service skills Excellent organisation and administration skills with good attention to detail Confidence dealing with customers and colleagues at all levels Good IT skills and the ability to learn new systems quickly A proactive approach with strong problem-solving skills Ability to work well under pressure in a busy environment A positive attitude and willingness to support wider depot operations About the Company This is a fantastic opportunity to join an independent business that values its people, customer service and operational excellence. The company provides a supportive working environment where you will have the opportunity to make a real impact and take ownership of a key depot function. If you are an experienced Hire Desk Manager looking for your next opportunity within tool hire or plant hire, apply today or get in touch for a confidential conversation. JBRP1_UKTJ

IT Service Desk Analyst (1st Line) Provide first-line support to internal users across multiple sites, following Service Desk procedures and SLAs. Key Responsibilities • Act as the first point of contact for technical incidents and queries via phone, email, remote tools, and walk-ins, • Log, update, and manage tickets accurately in the Service Desk system, • Investigate issues using standard troubleshooting techniques, resolving where possible or escalating when required, • Monitor Service Desk phones and inboxes, ensuring timely responses, • Develop and maintain simple procedures for common issues (“quick wins”), • Review escalated tickets to ensure SLA compliance, • Support general IT administration, including documentation and procurement, • Carry out other tasks as directed by IT management Essential Requirements Qualifications • Diploma or NVQ in IT or a related subject (desirable, not essential), • Awareness of ITIL or similar frameworks is an advantage Experience • General experience using computers, • Previous customer-facing experience Knowledge & Skills • Strong communication and telephone skills, • Excellent customer service approach, • Working knowledge of Windows and Microsoft Office (Word, Excel, Outlook), • Good problem-solving and analytical skills, • Ability to work well in a team and under pressure, • Demonstrates accountability, teamwork, and a customer-focused mindset

Senior IT Support Analyst Our client, a fast-growing Managed Service Provider (MSP), is seeking an experienced Senior Technical Support Analyst to take on a pivotal role within their support function. This is an excellent opportunity for a skilled IT professional who enjoys balancing hands‑on technical delivery with day‑to‑day leadership responsibilities in a dynamic service environment. As Senior Technical Support Analyst, they will oversee the smooth running of the service desk while acting as a key escalation point for complex technical issues. They will remain fully engaged in ticket resolution—handling escalations, troubleshooting advanced problems, and providing technical reassurance to both customers and colleagues. Alongside their technical duties, they will play a vital leadership role by supporting and developing junior analysts, ensuring SLAs are consistently met, and maintaining high levels of customer satisfaction across all service interactions. This position is central to maintaining exceptional service quality and shaping the continued growth of the IT support function. It offers the ideal blend of operational ownership, technical depth, and team leadership within a fast-paced MSP setting. Key Responsibilities: • Oversee day-to-day service desk operations to maintain efficiency and service quality, • Act as escalation point for complex incidents and technical challenges, • Deliver hands‑on technical support across a range of technologies and customer environments, • Mentor and support junior analysts, ensuring consistent ticket management and SLA achievement, • Collaborate closely with internal teams to ensure seamless service delivery, • Maintain high levels of customer satisfaction through responsive and effective support, • Contribute to ongoing improvement of processes, documentation, and technical standards Ideal Experience: • Strong background within an MSP or multi‑client technical support environment, • Proven ability to resolve complex technical incidents across diverse technologies, • Experience coaching, mentoring, or guiding junior team members, • Excellent customer service and communication skills, • Ability to manage workloads, prioritise effectively, and uphold SLA commitments, • 365, AD, MDM, and all the pherierials This is a fantastic opportunity for someone looking to step into a senior operational and technical role where they can make a measurable impact while continuing to develop their leadership capabilities. If they thrive in a fast-paced environment, enjoy solving problems, and want to be part of a collaborative and ambitious MSP, this is the role for them. This is an onsite role

We are working with the leading record labels, streaming services, digital service providers, distributors, and iconic global artists who are keen to partner with us to build a global solution for physical media. This is a mid-level position suited to someone with solid technical experience who want

Own and optimise our Microsoft 365, Azure, Entra ID, Intune, Exchange Online and SharePoint Online instances Design, implement, and support modern endpoint management solutions including Windows Autopilot v2, Microsoft Autopatch, Intune, Endpoint Privilege Management (EPM), Cloud PKI, Enterprise A

Key Responsibilities for the IT Systems Engineer: Work as part of the Systems Management team delivering a quality service to our clients' MSP/MSSP customers on a variety of hardware and software products Building, Configuring and Troubleshooting VMware Assist with the administration of no

Interaction Recruitment is seeking a Romanian-Speaking Service Desk Adviser to provide first-line IT support to clients. The position offers a competitive pay rate of £14. Full training is provided, plus potential for progression within the growing IT team.

With a focus on teamwork and continuous improvement, you'll be part of an inclusive culture that values diversity and provides a competitive salary, unlimited holiday allowance, and ongoing professional development opportunities. Waterstons Limited is seeking a Service Desk Engineer in North East En

Solus Accident Repair Centres in the United Kingdom is seeking a 1st Line IT Engineer to join our Service Desk, the first point of contact for over 2,500 users across 40+ sites. Join a collaborative team using Microsoft 365, Azure, Intune and HaloITSM, with varied work across hardware, software and

Opus Perm is seeking an IT Service Desk Analyst in Ipswich with a hybrid work model. You will be the first line of IT support, handling incidents and service requests via phone, email, and ticketing systems, aiming for quick resolutions and continuous service improvements. The role requires about 1

Solus - an Aviva company is seeking a 1st Line IT Engineer to join the Service Desk, supporting 2,500+ users across 40+ sites. You’ll work closely with 1st, 2nd and IT Field Engineers, contribute to onboarding/offboarding, and help improve processes with documentation and knowledge sharing,. The r

The ideal candidate has prior experience in a First Line Service Desk, strong Microsoft 365 administration skills, experience with IT ticketing systems, and a customer-focused approach with a commitment to. Key Recruitment Ltd in Waterlooville is recruiting a permanent full-time IT Service Desk Anal

A service desk mindset and ability to multitask are essential. Ascent People Ltd is seeking a 1st Line Service Desk Analyst to provide first-line IT support in a West Midlands location. The role requires ITIL familiarity, strong customer service, and solid knowledge of Windows 7/10, AD, and MS Offic

Solus - an Aviva company is seeking a 1st Line IT Engineer to join our Service Desk, serving 2,500+ users across 40+ sites. You will work with Microsoft 365, Azure, Intune and HaloITSM, handling hardware, software, and networking issues with a focus on reliable service delivery. Training and growth

NHS is seeking an enthusiastic ICT Operations Junior Service Desk Analyst to join the Service Desk team. The role involves handling high volumes of incoming calls, recording details in the IT service management system, and providing basic technical support while collaborating with ICT teams to resol

Spectrum IT Recruitment is assisting a large national UK client to hire a Contract Service Desk Lead for an initial 3-6 month on-site assignment in Portsmouth, Hampshire. The role requires working 4 days per week onsite with occasional travel to London head office, and engagement via Umbrella compan

Alcidion is seeking a proactive Service Desk Analyst to join our UK Service Desk team. You will provide technical and functional support across our Alcidion product suite, triaging incidents and ensuring resolution within SLAs in a healthcare environment. You will collaborate with cross-functional t

Aviva plc is seeking an IT Customer Service Analyst to join the IT Service Desk on a 6-month temporary basis. You will gain exposure to a broad range of technologies in a large enterprise environment, with responsibilities including incident logging, troubleshooting, remote support, and collaboratio

The position offers 21k salary with 25 days holiday, pension, and opportunities for training; the role is based in Derby with accessible travel from surrounding areas. Ascent People Ltd is seeking a 1st Line IT Support / Service Desk Analyst in the West Midlands region. The role focuses on deliverin

An exciting opportunity has opened for an experienced IT Service Desk Engineer to join a dynamic IT team in the Lincoln office. As an IT Service Desk Engineer, you will be the first point of contact for IT related issues and technical support within the business. Excellent verbal and written communi

Wavenet Ltd in the United Kingdom is seeking a Technical Lead for their IT Service Desk, responsible for guiding the team in delivering exceptional technical support. The role emphasizes teamwork in an office environment, with benefits including health coverage, 25 days of annual leave, and access t

Join a collaborative team focusing on Microsoft 365, Azure and HaloITSM, with opportunities to expand your skills as the Service Desk grows. Solus Accident Repair Centres is seeking a 1st Line IT Engineer to join our Service Desk. You will be the first point of contact for 2,500+ users across 40+ si

Previous experience working within an IT Service Desk, IT Support, Helpdesk, Technical Support or similar IT-focused support environment. This is an exciting opportunity for an experienced IT Support professional to join a busy and dynamic IT Service Desk team on an initial 6-month temporary basis.

Edwards & Pearce is seeking an IT Service Desk Engineer to join their dynamic IT team in Lincoln. Strong customer service skills and knowledge of Windows Server and Active Directory are essential for success in this position. The successful candidate will provide first-contact resolution for IT issu

This is an on-site position focused on assisting users efficiently, with a commitment to equal opportunities. A leading IT support company in the United Kingdom is seeking a Service Desk Analyst to resolve complex support cases and provide Level 1 and Level 2 support. The ideal candidate has experie

Coordinate the service desk, prioritizing and resolving customer inquiries efficiently. This role supports the Service Delivery Manager, manages ticket workflows, ensures SLA adherence, and handles first-line escalations.

Managing par levels, understanding wage percentages, and driving sales of high-margin items are second nature to you, and you do it without ever coming across as pushy. We are searching for a hands-on, energetic hospitality professional who loves orchestrating the floor, lifting the team, and making

We are committed to providing an inclusive workplace and welcome applications from people of all backgrounds, experiences and abilities. You’ll spend around two hours each day driving, with trips of less than 200 meters between our facilities. Transporting goods safely between our facilities.

Working closely with our warehouse, logistics and site teams. You’ll need to be physically fit, comfortable with manual handling and happy working flexible hours during busy periods. Every event Chord Event delivers starts in our warehouse long before our crew reaches site.

Key Responsibilities for the IT Systems Engineer: Work as part of the Systems Management team delivering a quality service to our clients' MSP/MSSP customers on a variety of hardware and software products Building, Configuring and Troubleshooting VMware Assist with the administration of no

Senior DevOps leader responsible for owning the end-to-end delivery pipeline and toolchain governance across the agentic development programme Acts as the connective tissue between the platform engineering layer and application delivery teams, ensuring both move at pace within consistent, auditabl

Technical Support Engineer - Boilers & Renewables in Stoneyford, Lisburn (BT28), BT28 | Mitchell Maguire Search Search These jobs were popular with other job seekers Technical Support Engineer - Boilers & Renewables Mitchell Maguire Belfast (BT1), BT1 From £40,000 to £45,000 per annum Comprehensiv

IT Infrastructure Engineer (3rd Line) Job Type: Permanent, Full-time A new exciting opportunity has become available for an IT Infrastructure Engineer, operating at 3rd line to join a leading IT Infrastructure team at a leading satellite supplier. Line Support: Provide advanced support with

Technical Support Engineer - Boilers & Renewables in Stoneyford, Lisburn (BT28), BT28 | Mitchell Maguire Search Search These jobs were popular with other job seekers Technical Support Engineer - Boilers & Renewables Mitchell Maguire Belfast (BT1), BT1 From £40,000 to £45,000 per annum Comprehensiv

We are working with the leading record labels, streaming services, digital service providers, distributors, and iconic global artists who are keen to partner with us to build a global solution for physical media. This is a mid-level position suited to someone with solid technical experience who want

Technical Support Engineer - Boilers & Renewables in Stoneyford, Lisburn (BT28), BT28 | Mitchell Maguire Search Search These jobs were popular with other job seekers Technical Support Engineer - Boilers & Renewables Mitchell Maguire Belfast (BT1), BT1 From £40,000 to £45,000 per annum Comprehensiv

Juggle the daily flow of support requests against your commitments on longer-running IT projects. At least 4 years working in IT support or helpdesk roles, including time as an escalation point, and confident supporting both macOS and Windows in a business setting. Competitive salary ~ 25 days holi

This position is ideal for someone with a strong interest in IT, excellent problem-solving skills and a desire to work in an educational setting that values reliability, professionalism and high-quality service. Experience in IT support, Helpdesk or technical services role (school experience desirab

Competitive salary ~ 25 days holiday ~ Sea-front office with bi-weekly massages and free snacks ~ Private medical insurance via BUPA ~ Life assurance ~ Pension scheme (we contribute 5%) ~ Enhanced family leave (e. We run a modern, cloud-first setup, so the job stretches well beyond the helpdesk

This is a full-time, permanent position offering the opportunity to play a key role in supporting teaching, learning, and school operations through effective IT provision. This is a varied and hands-on role suited to a dependable professional who enjoys problem-solving and delivering excellent custo

Juggle the daily flow of support requests against your commitments on longer-running IT projects. At least 4 years working in IT support or helpdesk roles, including time as an escalation point, and confident supporting both macOS and Windows in a business setting. Competitive salary ~ 25 days holi

Joinery Team Leader Veneering & Forming This is a fantastic opportunity for a Joinery Team Leader with 5 to 10 years experience with strong man management skills and ideally some basic experience of veneering to join a growing organisation in Hertfordshire. This is a fantastic opportunity for someon

We run a modern, cloud-first setup, so the job stretches well beyond the helpdesk queue, covering the full employee IT lifecycle, keeping core systems reliable, and taking on meatier project work alongside day-to-day support. Juggle the daily flow of support requests against your commitments on long

Key Responsibilities Leading and supervising a team of technicians and contractors Driving maintenance performance, safety, and compliance standards Managing day-to-day maintenance activities, shutdowns, and planning Working across mechanical, electrical, and instrumentation systems Using Computeriz

At least 4 years working in IT support or helpdesk roles, including time as an escalation point, and confident supporting both macOS and Windows in a business setting. We run a modern, cloud-first setup, so the job stretches well beyond the helpdesk queue, covering the full employee IT lifecycle, ke

You may be required to cover the Rota as and when needed, these hours will be paid on top of your team leader salary The Role The role would include a range of tasks such as Quality Monitoring- Spot checks, Care Assessments, Supervisions, Annual Appraisals, Client Reviews and other key monitoring ta

Life assurance (2x salary) Discounts & Perks 10% colleague discount double discount every pay weekend 15% discount at Fabb Furniture Access to My Staff Shop and wide retail discounts Wagestream - flexible access to your pay Health & Wellbeing 24/7 GP access, counselling & support services Grocery A