Guildford
NOC Engineer (Network Operation Centre Engineer) Full Time, Permanent 37.5 hours per week, Monday-Friday (9:00am-5:30pm) SC Clearance – Eligibility REQUIRED Farnborough Business Park (GU14 7JP) – Office based role Telent are looking to hire a NOC Engineer to join the Network Operations Centre team in Farnborough. If you are someone who has a keen interest in Network Monitoring, Network Troubleshoot & Fix, and are looking to learn and develop your career further, then this is the right role for you! The NOC Engineer role will support a 24/7 Network Operations Centre, however, this work pattern is based on Monday-Friday, 37.5 hours per week (9:00am start, 5:30pm finish). The NOC Engineer role is based at our new Telent Camberley office (Farnborough Business Park, GU14 7JP) with a potential future opportunity to work from home 1 day per week. NOC Engineer - What you’ll do: • Provide remote technical support for the Network Services customer base, including troubleshooting, diagnosis, and data analysis of Network Infrastructure., • Offer clear and concise communication (both verbal and written), ensuring updates are understandable for all technical levels., • Support Telent’s change management process and adhere to organizational policies, prioritizing incidents based on customer business needs and operational impact., • Take technical ownership of all Telent incidents to ensure customer satisfaction, including case management and data collection., • Notify customers and third parties of technical issues, outages, and remediation statuses., • Develop trend analysis and root cause analysis to support Incident and Problem Management processes., • Review performance reports to identify trends and assist the Problem Management Process in improving future issue resolution., • Possess some relevant NOC Engineering experience or similar experience of troubleshooting and fixing Networks related problems, • We are also open to applications from anyone with experience within an IT Service Desk Analyst / Service Desk Engineer role or a similar troubleshoot and fix / triage background, • CompTIA A+ certification (preferred), • CompTIA Network+ (desirable but not essential), • CCNA or JNCIA (desirable but not essential), • CCT / CCST Cisco (desirable but not essential), • CompTIA ITF+ (desirable but not essential), • Possess a willingness to learn and develop, • Adaptable to changing situations and able to prioritize workload / urgency of tasks, • Respect others and the process, and able to work well in a team environment, • Uncapped overtime when available, • 26 days annual leave, plus bank holidays, and the option to purchase or sell annual leave days each year, • Company matched pension scheme, • Growth and development opportunities, • A range of family friendly policies via the Telent Flexible Benefits platform, • Occupational health support and wellbeing Portal, • Be Inclusive, • Take Responsibility, • Collaborate, • Be Customer-focused #TJ-Onsite