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Technical Team LeadLocation: Broxbourne, Essex (site-based, with a UK driving licence required for travel between sites/client visits)Job Type : Full-time, PermanentSector: IT Solutions & Cyber Security (Managed Service Provider)Reports To : Head of Service Delivery / Operations ManagerAbout the CompanyOur client is a market-leading IT Solutions and Cyber Security provider, delivering managed IT and security services to a growing base of business customers. Following a sustained period of growth, they are expanding their service delivery team and are looking for an experienced Technical Team Lead to help shape and strengthen their Service Desk function. This is a confidential search; the client's identity will be disclosed to shortlisted candidates.About the RoleWe are seeking an experienced Technical Team Lead to oversee the day-to-day operation of the Service Desk while acting as the senior technical escalation point for complex infrastructure, cloud, and Microsoft 365 issues. The role combines hands-on technical expertise with team leadership and project delivery across a varied client base.Key ResponsibilitiesLead, mentor, and develop Service Desk engineers, ensuring high ticket quality and SLA performance.Act as the senior escalation point for complex 2nd and 3rd line technical incidents and drive root-cause resolution.Plan and deliver infrastructure and migration projects, including P2V/V2V server migrations, Azure migrations, and Microsoft 365 tenant-to-tenant migrations.Manage and support Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, and file services.Support Hyper-V and VMware virtualisation platforms.Administer and troubleshoot Microsoft 365 technologies including Exchange Online, SharePoint, OneDrive, Teams, Entra ID (Azure AD), and Intune.Assist with the design and implementation of Microsoft 365 security and compliance solutions.Support Azure and hybrid cloud environments where required.Lead customer onboarding and technical transition activities for new managed service clients.Maintain technical standards, documentation, knowledge base articles, and best practice procedures.Review and approve technical solutions proposed by junior engineers.Skills & ExperienceProven experience in an MSP environment supporting Microsoft 365, Azure, Windows Server, Active Directory, and virtualisation technologies.Experience delivering infrastructure, migration, and cloud transition projects.Strong understanding of backup, disaster recovery, networking, firewalls, and cyber security best practices.Excellent troubleshooting and communication skills, with the ability to work directly with clients and internal teams.Relevant Microsoft, Azure, VMware, or security certifications are desirable.Full UK driving licence required.What's On OfferA key leadership role within a growing, market-leading IT and cyber security provider.Genuine progression opportunities as the business continues to scale.Exposure to varied projects across M365, Azure, networking and security.Supportive, close-knit team environment with investment in ongoing training and certifications.Competitive salary, dependent on experience.TPBN1_UKTJ

IT Field Engineer \n Location: North London (with travel within M25/Cambridge) \n Salary: £40,000 – £45,000 per annum \n \n About the Role \n We are seeking an experienced IT Field Engineer to join a dynamic London-based team supporting both educational sectors and commercial clients. You will act as the primary on-site engineer, handling complex IT infrastructure work independently, maintaining excellent client relationships, and delivering high-quality solutions. \n This is a hands-on, field-based position, requiring confidence in client-facing interactions and the ability to manage your workload efficiently. \n \n Key Responsibilities \n Technical Delivery: \n\n • Install, configure, and commission Microsoft-based IT systems and network infrastructure at customer sites.\n, • Set up and manage enterprise-grade server hardware (Dell, HPE, etc.), including firmware, RAID, and OS installations.\n, • Provide on-site support and guidance to schools and other clients, including migrations to Google Workspace for Education and related platforms.\n, • Build, upgrade, and migrate Windows Server environments (2012–2025), covering Active Directory, Group Policy, file and print services, and core server roles.\n, • Perform planned infrastructure upgrades, server replacements, and customer migrations according to project plans, escalating risks as needed.\n, • Attend regular customer visits across London and the South East to deliver projects and resolve technical issues.\n, • Support client relocations, system upgrades, and change requests.\n\n Collaboration & Communication: \n\n • Coordinate closely with Service Desk and Project teams to ensure smooth service delivery and handovers.\n, • Keep clients informed throughout projects, escalating technical risks or issues clearly when additional input is required.\n\n Operational Excellence: \n\n • Maintain accurate documentation for every site visit, including job sheets and asset records.\n, • Ensure adherence to technical standards, health and safety guidelines, and operational procedures.\n, • Manage your tools, test equipment, and vehicle inventory to ensure readiness for each day.\n\n Experience & Knowledge: \n\n • Minimum of 3 years of field-based IT experience, ideally in a managed services or project-driven environment; experience in education is a plus.\n, • Hands-on experience delivering Windows Server installations, upgrades, and migrations (2012–2025), including:\n, • Active Directory, DNS, DHCP, Group Policy (including printer deployment)\n, • Hyper-V and ESXi management\n, • Firewall configuration (SonicWall, WatchGuard, Fortinet, or DrayTek)\n, • Enterprise-grade server hardware (Dell, HPE, or similar)\n, • Strong knowledge of Windows client OS and Microsoft 365 administration (Exchange Online, Teams, OneDrive, SharePoint, Intune, MFA, SSO).\n, • Solid understanding of IP networking, VLANs, and wireless setups; experience with VoIP/UC platforms is advantageous.\n\n \n Qualifications & Certifications \n\n • Vendor or manufacturer certifications are desirable (Microsoft, CompTIA, Cisco, etc.).\n, • Full UK driving licence required.\n\n \n Personal Attributes \n\n • Professional, reliable, and confident working directly with clients.\n, • Self-sufficient and organized, able to manage workloads independently and escalate when necessary.\n, • Adaptable to different environments, customers, and technologies.\n, • Excellent time management with a commitment to quality delivery.\n, • Willingness to travel across London and the South East, with flexibility for project requirements.\n\n \n This Role May Not Be the Right Fit If… \n\n • Your experience has been limited to service desk or remote support roles without regular on-site infrastructure work.\n, • You lack hands-on experience building, upgrading, or migrating Windows Server environments in the field.\n, • You are not comfortable leading on-site projects and communicating directly with clients.\n\n

3 Line IT Support Engineer - Hertford (2 days WFH) - MSP - up to £42K (DOE) \n Due to continued growth, a leading Microsoft Gold Partner based in Hertford is looking for a 3 Line IT Support Engineer to join the team. \n As a leading technology company, you will become part of a reputable organisation dedicated to delivering exceptional services to end users. You'll be joining an expanding, proactive, and strongly motivated team, as well as an opportunity to excel your career transformation. \n Key Skills required: \n\n • Windows Server 2022/2019/2016, OS 11/10\n, • Office 365 & SharePoint administration\n, • Microsoft Exchange\n, • Virtualisation Technologies (VMware ESXi, Hyper-V)\n, • Remote Desktop technologies (RDS, Citrix, Azure Virtual Desktop)\n, • Remote Monitoring & Management (RMM) technology e.g. Datto, N-Able\n, • Experience with Security technologies i.e. DLP\n, • Backup Technologies\n, • Ideally previous MSP experience / customer facing role\n\n Familarity the ConnectWise, HaloPSA or equivalent ITSM tools will be highly advantageous. \n The position entails assisting with T1 & T2 support and managing T3 requests, including precise call logging and appropriate escalation procedures. Collaboration with fellow Service Desk members and line management is essential, fostering a culture of shared experiences and skills when relevant. \n As the 3 Line IT Support Engineer, you will have: \n\n • Strong communication skills, both face to face and over the telephone\n, • Proficient in delivery accurate and clear reports to end users and management tiers\n, • Background in client admin and support\n, • Knowledgeable in network and server admininistration and support\n, • Ability to provide a secure, high-performance, reliable service to sophisticated and demanding end users\n, • Willing to assist the Service Desk Management team as needed\n, • Actively contribute by sharing skills and experience with the team.\n\n Company benefits include: \n\n • Starting salary £38K-£42K DOE\n, • 25 days annual leave + bank holiday\n, • Hybrid Working (2 days WFH)\n, • Company pension scheme\n, • Private healthcare\n, • Plus much more\n\n Interested? Don't worry if your current CV isn't up to date - please reach out to Gianluca @ circle recruitment (dot) com \n \n \n Key words: Windows Server, 3rd Line IT Support, 2nd Line, Technical support, office 365, azure, vmware, networking, MSP, Hertford, Hertfordshire, stevenage, ware \n Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment. \n \n

VolkerWessels UK is a market leading contracting group of five closely linked businesses. We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure. We're looking for an experienced ICT Infrastructure Operations Engineer to join our 3rd Line Infrastructure Operations team. The primary focus of this role is providing expert 3rd Line infrastructure support, ensuring the stability, security and performance of our ICT environment. You'll act as a technical escalation point for complex incidents, maintain critical infrastructure and support the delivery of infrastructure projects. Alongside your operational responsibilities, you'll play a key role in driving automation across the Infrastructure Operations team. You'll identify opportunities to reduce manual effort, improve operational efficiency and develop automation solutions that enhance the way we deliver IT services. Please note that this is a permanent role based onsite at our Hoddesdon office. About our role 3rd Line Infrastructure Operations Provide expert 3rd Line support across the ICT infrastructure estate. Act as the escalation point for complex incidents, service requests and technical issues. Monitor, maintain and support Microsoft cloud and on-premise infrastructure. Perform infrastructure maintenance, upgrades and patching to ensure systems remain secure and compliant. Troubleshoot and resolve complex infrastructure issues, identifying root causes and implementing permanent solutions. Support infrastructure projects, technical implementations and service improvements. Contribute to major incident management, problem management and continual service improvement.Automation & Continuous Improvement Identify repetitive operational tasks and develop automation solutions to improve efficiency. Create and maintain automation using PowerShell, Power Automate, Python and other suitable technologies. Develop automated deployment, monitoring, reporting and administrative processes. Support Infrastructure as Code and configuration management where appropriate. Document automation solutions and share knowledge across the wider ICT team. Promote automation best practices and continuous improvement.Collaboration Work closely with Service Desk, Infrastructure Operations, Field Services and Project teams. Provide technical guidance and mentoring where appropriate. Produce clear technical documentation and support knowledge sharing across the team. About you You're an experienced Infrastructure Engineer with a strong background in 2nd and 3rd Line support. You enjoy troubleshooting complex technical issues, take ownership of problems and are passionate about improving services through automation and continual improvement. You'll have: Demonstrable experience in 2nd and 3rd Line Infrastructure Support. Strong experience supporting Microsoft 365, Windows Server, Azure and Intune. Excellent PowerShell scripting skills, with experience automating operational tasks. Experience with Microsoft Power Automate and/or the Power Platform. Experience managing Active Directory and Microsoft Entra ID. Knowledge of endpoint management, device deployment and configuration. Experience working within ITIL-based support environments. Strong troubleshooting and analytical skills. Excellent communication and stakeholder management skills. A proactive approach with a passion for continual improvement.Desirable Skills Python or Bash scripting. Microsoft Graph API. Azure Automation or Azure Functions. Infrastructure as Code (Ansible, Terraform or similar). Experience with monitoring and alerting platforms. Experience supporting virtualisation technologies. Knowledge of CI/CD principles and DevOps practices. Project delivery experience.If your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us. Why work with us? VolkerWessels UK operate through five separate, but complementary businesses, working in collaboration and using our specialist skills to deliver an integrated service for our clients. At any one time, our people are working on our sites or in our offices, for around 250 projects across the UK. Everyday we overcome challenges, fulfilling our commitments, no matter what. That's what our business is about, that's how our people find satisfaction in their jobs. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive salary Competitive annual leave and an additional day off on your birthday Option to buy additional annual leave Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills-based training Family friendly polices including enhanced maternity benefits Flexible working opportunities Employee Assistance programme Mental health, physical health, and financial support 24/7 Virtual GP serviceFairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all. #LI-KP2

We are working with the leading record labels, streaming services, digital service providers, distributors, and iconic global artists who are keen to partner with us to build a global solution for physical media. This is a mid-level position suited to someone with solid technical experience who want

Own and optimise our Microsoft 365, Azure, Entra ID, Intune, Exchange Online and SharePoint Online instances Design, implement, and support modern endpoint management solutions including Windows Autopilot v2, Microsoft Autopatch, Intune, Endpoint Privilege Management (EPM), Cloud PKI, Enterprise A

Key Responsibilities for the IT Systems Engineer: Work as part of the Systems Management team delivering a quality service to our clients' MSP/MSSP customers on a variety of hardware and software products Building, Configuring and Troubleshooting VMware Assist with the administration of no

Solus - an Aviva company is seeking a 1st Line IT Engineer to join our Service Desk, serving 2,500+ users across 40+ sites. You will work with Microsoft 365, Azure, Intune and HaloITSM, handling hardware, software, and networking issues with a focus on reliable service delivery. Training and growth

Previous experience working within an IT Service Desk, IT Support, Helpdesk, Technical Support or similar IT-focused support environment. This is an exciting opportunity for an experienced IT Support professional to join a busy and dynamic IT Service Desk team on an initial 6-month temporary basis.

Princess Alexandra Hospital NHS Trust in West Essex is seeking an experienced ICT Service Management Lead to drive the operation of the Desktop Engineering team and 1st/2nd line support; responsible for ITIL processes and service excellence. You will coach staff, coordinate incidents and major incid

An exciting opportunity has opened for an experienced IT Service Desk Engineer to join a dynamic IT team in the Lincoln office. As an IT Service Desk Engineer, you will be the first point of contact for IT related issues and technical support within the business. Excellent verbal and written communi

This is an on-site position focused on assisting users efficiently, with a commitment to equal opportunities. A leading IT support company in the United Kingdom is seeking a Service Desk Analyst to resolve complex support cases and provide Level 1 and Level 2 support. The ideal candidate has experie

Spectrum IT Recruitment is assisting a large national UK client to hire a Contract Service Desk Lead for an initial 3-6 month on-site assignment in Portsmouth, Hampshire. The role requires working 4 days per week onsite with occasional travel to London head office, and engagement via Umbrella compan

Alcidion is seeking a proactive Service Desk Analyst to join our UK Service Desk team. You will provide technical and functional support across our Alcidion product suite, triaging incidents and ensuring resolution within SLAs in a healthcare environment. You will collaborate with cross-functional t

With a focus on teamwork and continuous improvement, you'll be part of an inclusive culture that values diversity and provides a competitive salary, unlimited holiday allowance, and ongoing professional development opportunities. Waterstons Limited is seeking a Service Desk Engineer in North East En

The Princess Alexandra Hospital NHS Trust (PAHT) is proud to care for the communities of West Essex, delivering safe, compassionate, and high-quality services. Responsible for the management of all incidents, requests and problems logged with the Service Desk to ensure they are dealt with in a timel

A service desk mindset and ability to multitask are essential. Ascent People Ltd is seeking a 1st Line Service Desk Analyst to provide first-line IT support in a West Midlands location. The role requires ITIL familiarity, strong customer service, and solid knowledge of Windows 7/10, AD, and MS Offic

Implement, document and review procedures and processes to improve the Service Desk functionality and store in a central repository. Responsible for the management of all incidents, requests and problems logged with the Service Desk to ensure they are dealt with in a timely manner to meet the SLA. T

Opus Perm is seeking an IT Service Desk Analyst in Ipswich with a hybrid work model. You will be the first line of IT support, handling incidents and service requests via phone, email, and ticketing systems, aiming for quick resolutions and continuous service improvements. The role requires about 1

NHS is seeking an enthusiastic ICT Operations Junior Service Desk Analyst to join the Service Desk team. The role involves handling high volumes of incoming calls, recording details in the IT service management system, and providing basic technical support while collaborating with ICT teams to resol

Aviva plc is seeking an IT Customer Service Analyst to join the IT Service Desk on a 6-month temporary basis. You will gain exposure to a broad range of technologies in a large enterprise environment, with responsibilities including incident logging, troubleshooting, remote support, and collaboratio

Join a collaborative team focusing on Microsoft 365, Azure and HaloITSM, with opportunities to expand your skills as the Service Desk grows. Solus Accident Repair Centres is seeking a 1st Line IT Engineer to join our Service Desk. You will be the first point of contact for 2,500+ users across 40+ si

Wavenet Ltd in the United Kingdom is seeking a Technical Lead for their IT Service Desk, responsible for guiding the team in delivering exceptional technical support. The role emphasizes teamwork in an office environment, with benefits including health coverage, 25 days of annual leave, and access t

Interaction Recruitment is seeking a Romanian-Speaking Service Desk Adviser to provide first-line IT support to clients. The position offers a competitive pay rate of £14. Full training is provided, plus potential for progression within the growing IT team.

Edwards & Pearce is seeking an IT Service Desk Engineer to join their dynamic IT team in Lincoln. The successful candidate will provide first-contact resolution for IT issues while ensuring desktop and network operations run smoothly. With 2-3 years of experience in IT support, your role will involv

You will coordinate large deployments, maintain the ITSM portal and CMDB, mentor staff, monitor SLAs, and foster excellent customer service while aligning with business continuity and DR planning. Princess Alexandra Hospital NHS Trust in Essex is seeking an ICT Service Manager to lead the desktop en

The ideal candidate has prior experience in a First Line Service Desk, strong Microsoft 365 administration skills, experience with IT ticketing systems, and a customer-focused approach with a commitment to. Key Recruitment Ltd in Waterlooville is recruiting a permanent full-time IT Service Desk Anal

Solus Accident Repair Centres in the United Kingdom is seeking a 1st Line IT Engineer to join our Service Desk, the first point of contact for over 2,500 users across 40+ sites. Join a collaborative team using Microsoft 365, Azure, Intune and HaloITSM, with varied work across hardware, software and

Solus - an Aviva company is seeking a 1st Line IT Engineer to join the Service Desk, supporting 2,500+ users across 40+ sites. You’ll work closely with 1st, 2nd and IT Field Engineers, contribute to onboarding/offboarding, and help improve processes with documentation and knowledge sharing,. The r

The position offers 21k salary with 25 days holiday, pension, and opportunities for training; the role is based in Derby with accessible travel from surrounding areas. Ascent People Ltd is seeking a 1st Line IT Support / Service Desk Analyst in the West Midlands region. The role focuses on deliverin

Coordinate the service desk, prioritizing and resolving customer inquiries efficiently. This role supports the Service Delivery Manager, manages ticket workflows, ensures SLA adherence, and handles first-line escalations.

The position offers a base salary range of $172,000–$202,500 plus benefits including generous PTO and a 401(k) match.

Responsibilities include creating BRD/FRD documents, coordinating with technical teams, and ensuring alignment with regulatory mandates across Barclays platforms. You will develop reports on risk exposures and collaborate with cross-functional teams to define compliant solutions.

Being a resident in United Kingdom for the last 5 consecutive years and having familiarity with current and historical business, media, sport, news, social media, and cultural affairs in United Kingdom. At TELUS Digital AI, we are proud to offer equal opportunities and are committed to creating a di

GTIL and the member firms will continually improve the sustainability of their operations and strive to make a positive impact on clients, people, markets, and the communities in which we operate, in line with the UN’s Sustainable Development Goals (SDGs). And it means you’ll have the flexibilit

Own data quality and integrity across systems, with particular focus on Ostara. Identify critical data points within engineering and FM workflows and ensure they are captured consiste. This is a key role at the heart of our facilities management operation, ensuring that data within our systems is ac

We recruit for Residential Support Worker opportunities across our homes and will assess your experience, qualifications and skills throughout the recruitment process to ensure you're considered for the most suitable role. With only 10-11 working days per month, exceptional support from your team, a

As part of our commitment to the “Disability Confident Scheme”, candidates who declare a disability, and meet the essential criteria for this role, will be given the opportunity to demonstrate their abilities at the interview. We are excited to be recruiting Bank Support Workers to join us

At least 4 years working in IT support or helpdesk roles, including time as an escalation point, and confident supporting both macOS and Windows in a business setting. Competitive salary ~ 25 days holiday ~ Sea-front office with bi-weekly massages and free snacks ~ Private medical insurance via B

As part of our commitment to the “Disability Confident Scheme”, candidates who declare a disability, and meet the key criteria for this role, will be given the opportunity to demonstrate their abilities at interview stage. We are looking for Female Support Workers to work with us in Kingston sup

Juggle the daily flow of support requests against your commitments on longer-running IT projects. Act as the escalation point (3rd line) and go-to expert for the wider IT Service team. At least 4 years working in IT support or helpdesk roles, including time as an escalation point, and confident supp

This is a full-time, permanent position offering the opportunity to play a key role in supporting teaching, learning, and school operations through effective IT provision. This is a varied and hands-on role suited to a dependable professional who enjoys problem-solving and delivering excellent custo

Juggle the daily flow of support requests against your commitments on longer-running IT projects. Act as the escalation point (3rd line) and go-to expert for the wider IT Service team. At least 4 years working in IT support or helpdesk roles, including time as an escalation point, and confident supp

This position is ideal for someone with a strong interest in IT, excellent problem-solving skills and a desire to work in an educational setting that values reliability, professionalism and high-quality service. Experience in IT support, Helpdesk or technical services role (school experience desirab

We run a modern, cloud-first setup, so the job stretches well beyond the helpdesk queue, covering the full employee IT lifecycle, keeping core systems reliable, and taking on meatier project work alongside day-to-day support. Juggle the daily flow of support requests against your commitments on long

Senior DevOps leader responsible for owning the end-to-end delivery pipeline and toolchain governance across the agentic development programme Acts as the connective tissue between the platform engineering layer and application delivery teams, ensuring both move at pace within consistent, auditabl

Juggle the daily flow of support requests against your commitments on longer-running IT projects. We run a modern, cloud-first setup, so the job stretches well beyond the helpdesk queue, covering the full employee IT lifecycle, keeping core systems reliable, and taking on meatier project work alongs