It service desk jobs in HeywoodCreate job alerts

IT Support Manager \n £40,902 \n Rochdale \n Permanent, Full Time \n Contract: Full Time (36.25 hours per week), Permanent \n \n Shape and lead a high-performing IT support function \n \n Rochdale Boroughwide Housing is looking for an experienced and customer-focused IT Support Manager to lead the day-to-day delivery of our IT Service Desk. This is an excellent opportunity for a hands-on IT professional who combines strong technical knowledge with a passion for service excellence, continuous improvement, and team development. \n \n This is a full-time, permanent position based in Rochdale, therefore it is essential you are currently located within a reasonable commutable distance of Rochdale. We offer a flexible Smart Working approach, giving you the freedom to work where and when it best meets business and personal needs. \n \n What you'll be doing as our IT Support Manager \n\n • Leading and developing the IT Service Desk team to deliver a professional and responsive support service.\n, • Managing the delivery of first and second-line IT support for a diverse user base.\n, • Driving continuous improvement through analysis of service performance and customer feedback.\n, • Overseeing incident escalation, problem resolution, and customer satisfaction.\n, • Managing IT assets, hardware deployment, software licensing, and supplier relationships.\n, • Administering and supporting key technologies including Microsoft 365, Active Directory, VMware, end-user devices, and mobile device management solutions.\n, • Managing the ITSM platform, knowledge base, and service desk processes.\n, • Supporting the transition of projects into operational support.\n, • Coaching and developing team members to enhance technical capability and service delivery standards.\n\n \n About you \n \n You will be an experienced IT support professional with a strong understanding of service management principles and a track record of delivering excellent customer service. You will be confident leading teams, managing workloads, and driving improvements within a busy support environment. \n \n Essential experience and knowledge \n\n • Experience in IT support and service delivery.\n, • Knowledge of Microsoft 365 administration and troubleshooting.\n, • Experience with Active Directory, VMware, device management, and endpoint support.\n, • Strong troubleshooting and problem-solving skills.\n, • Experience analysing service performance and implementing improvements.\n, • Ability to build effective relationships with colleagues, customers, and suppliers.\n, • Experience coaching, mentoring, or developing team members.\n, • Excellent communication and organisational skills.\n\n \n Qualifications \n\n • ITIL Foundation qualification.\n, • GCSE English and Maths (or equivalent).\n, • Full UK driving licence.\n\n \n Why join RBH? \n \n This is a fantastic opportunity to make a genuine impact, helping to shape and modernise IT support services while developing a talented team and improving the experience for users across the organisation. You'll play a key role in delivering reliable, efficient, and customer-focused technology services that enable colleagues to work effectively every day. \n \n Apply today and help drive the future of IT service delivery \n \n In addition to a competitive salary, you will benefit from: \n\n • 30 days annual leave plus bank holidays.\n, • Option to buy up to 5 additional days annual leave.\n, • An additional 5 days leave after 5 years' service.\n, • Pension scheme with employer contributions matched up to 8%; death in service benefit.\n, • Flexible smart working arrangements.\n, • Healthcare cashback plan, virtual GP access and subsidised gym membership.\n, • Employee Assistance Programme available 24/7.\n, • Paid volunteering days.\n, • Enhanced family-friendly policies.\n\n \n If interested, we encourage you to apply as soon as possible, as we review applications as they are received, therefore we may close this vacancy earlier than advertised. \n \n Diversity, Inclusion & Belonging \n \n RBH is committed to creating an inclusive workplace where everyone feels valued, respected and supported. We operate a Guaranteed Interview Scheme for applicants who declare a disability and meet the minimum requirements of the role. \n \n Artificial Intelligence \n \n We recognise that AI can be a useful tool when preparing applications. However, all information, examples and achievements included in your application must be truthful, accurate and based on your own experience. \n \n The Company \n \n Rochdale Boroughwide Housing Limited (RBH) is the UK’s first tenant and employee co-owned mutual housing society, with over 12,000 homes throughout the local area. \n As we’ve refocused our strategy back to our core housing role, we’ve taken the opportunity to work with our customers and colleagues to review and modernise the values that motivate us and will underpin everything we do. Our mutuality is focused on bringing genuine voice and influence to our customers and our colleagues in how we deliver our services. Our values get to the root of who we really are and what we stand for. \n \n Putting People First: We listen with empathy, respond with compassion, and make it easy for our customers to access our services. \n Doing What We Say: We earn trust through honesty, integrity, caring and keeping our promises. \n Working As One: We embrace our mutuality and work together to deliver great outcomes for the people living in our homes and communities. \n Delivering Quality: We invest wisely in our people and make it easy for them to deliver services and create places that our customers are proud to call home. \n Open & Transparent: We are curious, embrace diverse ways of thinking and seek feedback to help us improve. \n

IT Support Manager £40,902 Rochdale Permanent, Full Time Contract: Full Time (36.25 hours per week), Permanent Shape and lead a high-performing IT support function Rochdale Boroughwide Housing is looking for an experienced and customer-focused IT Support Manager to lead the day-to-day delivery of our IT Service Desk. This is an excellent opportunity for a hands-on IT professional who combines strong technical knowledge with a passion for service excellence, continuous improvement, and team development. This is a full-time, permanent position based in Rochdale, therefore it is essential you are currently located within a reasonable commutable distance of Rochdale. We offer a flexible Smart Working approach, giving you the freedom to work where and when it best meets business and personal needs. What you'll be doing as our IT Support Manager • Leading and developing the IT Service Desk team to deliver a professional and responsive support service., • Managing the delivery of first and second-line IT support for a diverse user base., • Driving continuous improvement through analysis of service performance and customer feedback., • Overseeing incident escalation, problem resolution, and customer satisfaction., • Managing IT assets, hardware deployment, software licensing, and supplier relationships., • Administering and supporting key technologies including Microsoft 365, Active Directory, VMware, end-user devices, and mobile device management solutions., • Managing the ITSM platform, knowledge base, and service desk processes., • Supporting the transition of projects into operational support., • Coaching and developing team members to enhance technical capability and service delivery standards. About you You will be an experienced IT support professional with a strong understanding of service management principles and a track record of delivering excellent customer service. You will be confident leading teams, managing workloads, and driving improvements within a busy support environment. Essential experience and knowledge • Experience in IT support and service delivery., • Knowledge of Microsoft 365 administration and troubleshooting., • Experience with Active Directory, VMware, device management, and endpoint support., • Strong troubleshooting and problem-solving skills., • Experience analysing service performance and implementing improvements., • Ability to build effective relationships with colleagues, customers, and suppliers., • Experience coaching, mentoring, or developing team members., • Excellent communication and organisational skills. Qualifications • ITIL Foundation qualification., • GCSE English and Maths (or equivalent)., • Full UK driving licence. Why join RBH? This is a fantastic opportunity to make a genuine impact, helping to shape and modernise IT support services while developing a talented team and improving the experience for users across the organisation. You'll play a key role in delivering reliable, efficient, and customer-focused technology services that enable colleagues to work effectively every day. Apply today and help drive the future of IT service delivery In addition to a competitive salary, you will benefit from: • 30 days annual leave plus bank holidays., • Option to buy up to 5 additional days annual leave., • An additional 5 days leave after 5 years' service., • Pension scheme with employer contributions matched up to 8%; death in service benefit., • Flexible smart working arrangements., • Healthcare cashback plan, virtual GP access and subsidised gym membership., • Employee Assistance Programme available 24/7., • Paid volunteering days., • Enhanced family-friendly policies. If interested, we encourage you to apply as soon as possible, as we review applications as they are received, therefore we may close this vacancy earlier than advertised. Diversity, Inclusion & Belonging RBH is committed to creating an inclusive workplace where everyone feels valued, respected and supported. We operate a Guaranteed Interview Scheme for applicants who declare a disability and meet the minimum requirements of the role. Artificial Intelligence We recognise that AI can be a useful tool when preparing applications. However, all information, examples and achievements included in your application must be truthful, accurate and based on your own experience. The Company Rochdale Boroughwide Housing Limited (RBH) is the UK’s first tenant and employee co-owned mutual housing society, with over 12,000 homes throughout the local area. As we’ve refocused our strategy back to our core housing role, we’ve taken the opportunity to work with our customers and colleagues to review and modernise the values that motivate us and will underpin everything we do. Our mutuality is focused on bringing genuine voice and influence to our customers and our colleagues in how we deliver our services. Our values get to the root of who we really are and what we stand for. Putting People First: We listen with empathy, respond with compassion, and make it easy for our customers to access our services. Doing What We Say: We earn trust through honesty, integrity, caring and keeping our promises. Working As One: We embrace our mutuality and work together to deliver great outcomes for the people living in our homes and communities. Delivering Quality: We invest wisely in our people and make it easy for them to deliver services and create places that our customers are proud to call home. Open & Transparent: We are curious, embrace diverse ways of thinking and seek feedback to help us improve

We are working with the leading record labels, streaming services, digital service providers, distributors, and iconic global artists who are keen to partner with us to build a global solution for physical media. This is a mid-level position suited to someone with solid technical experience who want

Key Responsibilities for the IT Systems Engineer: Work as part of the Systems Management team delivering a quality service to our clients' MSP/MSSP customers on a variety of hardware and software products Building, Configuring and Troubleshooting VMware Assist with the administration of no

Own and optimise our Microsoft 365, Azure, Entra ID, Intune, Exchange Online and SharePoint Online instances Design, implement, and support modern endpoint management solutions including Windows Autopilot v2, Microsoft Autopatch, Intune, Endpoint Privilege Management (EPM), Cloud PKI, Enterprise A

This is an exciting opportunity for an experienced IT Support professional to join a busy and dynamic IT Service Desk team on an initial 6-month temporary basis. Previous experience working within an IT Service Desk, IT Support, Helpdesk, Technical Support or similar IT-focused support environment.

Solus - an Aviva company is seeking a 1st Line IT Engineer to join the Service Desk, supporting 2,500+ users across 40+ sites. You’ll work closely with 1st, 2nd and IT Field Engineers, contribute to onboarding/offboarding, and help improve processes with documentation and knowledge sharing,. The r

Alcidion is seeking a proactive Service Desk Analyst to join our UK Service Desk team. You will provide technical and functional support across our Alcidion product suite, triaging incidents and ensuring resolution within SLAs in a healthcare environment. You will collaborate with cross-functional t

Aviva plc is seeking an IT Customer Service Analyst to join the IT Service Desk on a 6-month temporary basis. You will gain exposure to a broad range of technologies in a large enterprise environment, with responsibilities including incident logging, troubleshooting, remote support, and collaboratio

With a focus on teamwork and continuous improvement, you'll be part of an inclusive culture that values diversity and provides a competitive salary, unlimited holiday allowance, and ongoing professional development opportunities. Waterstons Limited is seeking a Service Desk Engineer in North East En

Solus Accident Repair Centres in the United Kingdom is seeking a 1st Line IT Engineer to join our Service Desk, the first point of contact for over 2,500 users across 40+ sites. Join a collaborative team using Microsoft 365, Azure, Intune and HaloITSM, with varied work across hardware, software and

Wavenet Ltd in the United Kingdom is seeking a Technical Lead for their IT Service Desk, responsible for guiding the team in delivering exceptional technical support. The role emphasizes teamwork in an office environment, with benefits including health coverage, 25 days of annual leave, and access t

Interaction Recruitment is seeking a Romanian-Speaking Service Desk Adviser to provide first-line IT support to clients. Full training is provided, plus potential for progression within the growing IT team. The position offers a competitive pay rate of £14.

Network Plus in Worsley is seeking an IT Service Desk Analyst to provide technical support across the business. You will log tickets, prioritise by issue and urgency, and maintain excellent IT customer service communications as you update customers on progress. You will resolve issues across desktop

Opus Perm is seeking an IT Service Desk Analyst in Ipswich with a hybrid work model. You will be the first line of IT support, handling incidents and service requests via phone, email, and ticketing systems, aiming for quick resolutions and continuous service improvements. The role requires about 1

Edwards & Pearce is seeking an IT Service Desk Engineer to join their dynamic IT team in Lincoln. The successful candidate will provide first-contact resolution for IT issues while ensuring desktop and network operations run smoothly. With 2-3 years of experience in IT support, your role will involv

Own end-to-end IT service delivery across six global sites (London, Manchester, White Plains, Luxembourg, Jersey, Dubai), ensuring consistent standards and a white-glove support experience for Executives and EAs. Drive continual service improvement — championing ticket quality, building self-servi

The ideal candidate has prior experience in a First Line Service Desk, strong Microsoft 365 administration skills, experience with IT ticketing systems, and a customer-focused approach with a commitment to. Key Recruitment Ltd in Waterlooville is recruiting a permanent full-time IT Service Desk Anal

As an IT Service Desk/Site Engineer, you’ll play a key role in supporting colleagues across the business, providing both remote and on‑site technical support. We’re looking for an IT Service Desk/Site Engineer to join our IT team. Experience providing IT support in a Service Desk, Desktop Supp

The position offers 21k salary with 25 days holiday, pension, and opportunities for training; the role is based in Derby with accessible travel from surrounding areas. Ascent People Ltd is seeking a 1st Line IT Support / Service Desk Analyst in the West Midlands region. The role focuses on deliverin

NHS is seeking an enthusiastic ICT Operations Junior Service Desk Analyst to join the Service Desk team. The role involves handling high volumes of incoming calls, recording details in the IT service management system, and providing basic technical support while collaborating with ICT teams to resol

Network Plus in Worsley is seeking an IT Service Desk Analyst to provide technical support across the business and ensure tickets are raised and organised by priority with excellent IT customer service communications. You will resolve issues with PCs, printers, tablets, mobile devices, and in-house

Solus - an Aviva company is seeking a 1st Line IT Engineer to join our Service Desk, serving 2,500+ users across 40+ sites. You will work with Microsoft 365, Azure, Intune and HaloITSM, handling hardware, software, and networking issues with a focus on reliable service delivery. Training and growth

As an IT Service Desk Analyst, you will provide technical support services across the business. We offer a competitive salary based on experience along with a full benefits package. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation,

An exciting opportunity has opened for an experienced IT Service Desk Engineer to join a dynamic IT team in the Lincoln office. As an IT Service Desk Engineer, you will be the first point of contact for IT related issues and technical support within the business. Excellent verbal and written communi

Join a collaborative team focusing on Microsoft 365, Azure and HaloITSM, with opportunities to expand your skills as the Service Desk grows. Solus Accident Repair Centres is seeking a 1st Line IT Engineer to join our Service Desk. You will be the first point of contact for 2,500+ users across 40+ si

Spectrum IT Recruitment is assisting a large national UK client to hire a Contract Service Desk Lead for an initial 3-6 month on-site assignment in Portsmouth, Hampshire. The role requires working 4 days per week onsite with occasional travel to London head office, and engagement via Umbrella compan

This is an on-site position focused on assisting users efficiently, with a commitment to equal opportunities. A leading IT support company in the United Kingdom is seeking a Service Desk Analyst to resolve complex support cases and provide Level 1 and Level 2 support. The ideal candidate has experie

A service desk mindset and ability to multitask are essential. The role requires ITIL familiarity, strong customer service, and solid knowledge of Windows 7/10, AD, and MS Office. The position offers salary between £18,000 and £22,000 per annum, plus pension, bonus and gym membership, with potenti

As an IT Service Desk Analyst, you will provide technical support services across the business. This includes ensuring tickets are raised and organised based on the issue and priority, with excellent IT customer service communications to keep customers updated on progress. We offer a competitive sal

As an IT recycler and supplier of IT Services, Greensafe IT have overseen more than 3 million devices through the IT lifecycle and, as a result, are perfectly placed to provide their customers with guidance and advice through this complex market. Support the onboarding of new customers and engage wi

Enhanced maternity and paternity benefits and pay. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition. Discount on all overnight stays at Village Hotels, meaning you can experience our h

Responsibilities include creating BRD/FRD documents, coordinating with technical teams, and ensuring alignment with regulatory mandates across Barclays platforms. You will develop reports on risk exposures and collaborate with cross-functional teams to define compliant solutions.

To provide professional, customer-focused IT support across UK Management College by maintaining reliable IT services, supporting end users, administering cloud technologies, and contributing to operational and strategic IT initiatives across multiple campuses. Experience using IT Service Management

We are committed to providing an inclusive workplace and welcome applications from people of all backgrounds, experiences and abilities. You’ll spend around two hours each day driving, with trips of less than 200 meters between our facilities. Supporting general warehouse activities.

And it means you’ll have the flexibility to choose where you work within your country of employment, supported by the digital tools and equipment you need. GTIL and the member firms will continually improve the sustainability of their operations and strive to make a positive impact on clients, peo

This makes the role particularly well suited to someone who is self-directed, curious and excited by the opportunity to build rather than inherit. This role would suit an ambitious early-career Data Analyst who has developed strong technical foundations and is now looking for the opportunity to take

We recruit for Residential Support Worker opportunities across our homes and will assess your experience, qualifications and skills throughout the recruitment process to ensure you're considered for the most suitable role. Whether you're bringing experience from residential childcare, education, car

As part of our commitment to the “Disability Confident Scheme”, candidates who declare a disability, and meet the essential criteria for this role, will be given the opportunity to demonstrate their abilities at the interview. We are excited to be recruiting Bank Support Workers to join us

Support audits, inspections and continuous improvement activities that help maintain outstanding services. Enhanced Sick Pay, Maternity Pay and Paternity Pay. We are committed to safeguarding and promoting the welfare of children and expect all staff to share this commitment.

WE ARE UNABLE TO OFFER SPONSORSHIP WITH THIS POSITION. If you think you are the right match for the following opportunity, apply after reading the complete description. High quality training- we provide all the training you need to xrnqpay deliver first class support;.

As part of our commitment to the “Disability Confident Scheme”, candidates who declare a disability, and meet the key criteria for this role, will be given the opportunity to demonstrate their abilities at interview stage. We are looking for Female Support Workers to work with us in Kingston sup

We are working with the leading record labels, streaming services, digital service providers, distributors, and iconic global artists who are keen to partner with us to build a global solution for physical media. This is a mid-level position suited to someone with solid technical experience who want

Senior DevOps leader responsible for owning the end-to-end delivery pipeline and toolchain governance across the agentic development programme Acts as the connective tissue between the platform engineering layer and application delivery teams, ensuring both move at pace within consistent, auditabl

Technical Support Engineer - Boilers & Renewables in Stoneyford, Lisburn (BT28), BT28 | Mitchell Maguire Search Search These jobs were popular with other job seekers Technical Support Engineer - Boilers & Renewables Mitchell Maguire Belfast (BT1), BT1 From £40,000 to £45,000 per annum Comprehensiv