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An opportunity has arisen within this Fire Service's ICT team for an ICT Service Desk Technician which will be based within their Headquarters in Sheffield. ICT Service Desk Technician Location: Central Sheffield Headquarters, S1 Hours of work: Part Time 22.2 Hours per week (Flexi Time)Working Pattern: Mon-Wed (The post involves working early and late shift patterns. Working from 08.00hrs for the early shift and up until 17.30hrs for the late shift.) Contract: Fixed-term for 2 years Salary: £26,403 – £28,142 per annum, pro rata (Grade 4) The key purpose of this role is to: • Lead the activities of the Servicedesk and the delivery of appropriate levels of customer service and support., • Take responsibility for implementation of any policies and strategies relating to ITIL Servicedesk Management and Incident Management across the whole of the ICT service., • GCSE Maths and English at grade C or above or equivalent Interviews will be held between 20 May – 27 May. Interested? To apply, please click the apply button. You will be taken to a simple CHM Recruit form where you can find out more information and complete your application by following the instructions. New starters will commence on the bottom of the salary grade and will receive increases to the top of the grade on an incremental basis. The employer offers 28 days annual leave (pro-rata) plus Bank Holidays. Annual leave increases after 5 years’ service to 32 days, followed by an extra day a year up to a maximum of 37 days. The Service also operate a generous flexi time attendance scheme. Most of the employer's corporate roles offer flexi time and agile working, meaning people can vary their hours to suit their commitments outside of work as agreed with their line manager. Flexi time can be accrued with a potential of up to 13 days to be taken within a year. All eligible corporate staff are auto-enrolled onto the Local Government Pension Scheme with contributions ranging from 5.5% to 12.5%. It is a defined benefit pension scheme that means pensions are based on salary and the length of paying into the scheme. Other benefits include (but not limited to) – enhanced sick pay, access to free on-site gyms, a cycle 2 work scheme, access to emergency services discounts across a wide variety of popular companies, enhanced maternity and paternity schemes and the opportunity to join the TransaveUK credit union. The employer is committed to cultivating a diverse and inclusive workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives and talents. They warmly welcome applications from individuals who identify with underrepresented groups within their workforce, including individuals from Minority Ethnic backgrounds, women, those who identify as Lesbian, Gay, Bisexual, or Transgender (LGBT+), and individuals with disabilities. In addition, they will look to support anyone who requires Part Time/Job share working hours. The employer believes that a diverse workforce leads to innovation, creativity, and better decision-making, and they are dedicated to creating an environment where everyone can thrive. Applications from job share candidates will be considered and all applications will be given equal consideration. Please note the appointment is subject to successful pre-employment screening i.e. asylum and immigration check, references, medical screening, and a minimum of a standard level Disclosure and Barring Service (DBS) check which includes current and spent criminal records information. Enhanced checks with barred lists will be carried out for roles that undertake ‘regulated activity’ which is a term related to working with children or vulnerable adults. Please also note that the employer may conduct substance misuse testing on a ‘for cause’ basis, in line with their Substance Misuse Policy. Testing is carried out where there are reasonable grounds and this is managed confidentially and in accordance with established procedures. The employer's recruitment and selection procedures reflect their commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment. If you require any of our recruitment documents in larger print this can be arranged. No agencies please.

About IT Desk: IT Desk is a multi-award-winning business and has been established since 2006, supporting businesses throughout South Yorkshire and beyond. Our role is to keep our client’s IT infrastructure operation and secure at all times. We a committed to delivering excellence in customer service to our customers. About the role: We are looking for new talent to join our ever-growing team! You will be the first point of contact for all support tickets logged. You will be able to work well within a team and be able to work on your own and you will be confident in communicating via the phone, chat, or email. Responsibilities: • Manage your own diary, • Manage tickets assigned to you, • Report to the Team Leader, • Monitor own SLA, • Liaise with customers, • Take inbound calls for support, • Assign tickets raised for support via email, • Log tickets onto the helpdesk system and take detailed notes in relation to a fault, • Provide assistance with other engineers, • Attend any training necessary, • Meet KPI’s, • Basic TCP/IP knowledge and an understanding of networking, • Hardware skills – able to rebuild desktops/laptops and reinstall operating systems, • Able to diagnose and troubleshoot problems, • Experience with using Microsoft 365 is preferable, • Good time management skills, • Self-organization and the ability to be self-motivated in ticket management, • An excellent telephone manner for making initial contact and for ongoing communication with customers and business associates, • Excellent written and verbal communication skills - needed for communicating with a wide range of people, both internally and externally, • Good IT skills, including the use of spreadsheets, • A professional manner and presentable appearance for meeting customers/clients, • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject, • GCSE Maths and English (or equivalents) at grades 3+ (D or above) If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working week: 37.5 hours per week, Monday to Friday, 9am - 5:30pm Benefits: • Onsite gym, • Free tea and coffee, • Company social events throughout the year (From meals out, to escape rooms and off road driving to name a few!), • Daily breakfast options, • Weekly lunch bought with the Team Pleo Card, • Vitality health care 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

In this role, you will: • Design, build, and maintain CI/CD pipelines for IAM components, policies, connectors, microservices, and integrations., • Enable automated testing, security scanning, and controlled deployments across DEV/TEST/PROD environments., • Implement continuous improvement to streamline IAM release processes., • Develop and maintain IaC (Terraform, Ansible for deploying IAM infrastructure, identity policies, directories, and supporting platforms., • Ensure consistent, repeatable environments and compliance with architectural standards., • Develop scripts and automation for account lifecycle operations, access provisioning, and system integrations., • Deploy IAM services or related microservices on Kubernetes, cloud-native platforms, and serverless environments., • Manage containerisation, service mesh integrations, certificates, and secrets for IAM workloads., • Embed security into the build and deployment process, including vulnerability scanning, secrets detection, and code quality checks., • Work with cybersecurity teams to ensure compliance with Zero Trust principles and IAM security policies., • Collaborate with IAM architects, security teams, and application owners on design and integration requirements., • Create and maintain documentation for pipelines, IaC, deployment patterns, and operational processes. To be successful in this role, you should meet the following requirements: Key Skills & Experience Technical Skills • Infrastructure as code (Terraform & GCP Provisioning) Terraform core, GCP Infra, Policy as code, develop the capability to manage, maintain and write policies,, • Containerization & Kubernetes (GKE), Docker, Kubernetes, Helm / Kustomize, GKE Ops, • CI/CD engineering, pipeline authoring, artifacts management, testing automation, deployment strategy, • Data pipeline and DevOps (KAFKA / PubSub) – Kafka basics, schema registry, streaming infra and monitoring, • Graph platform engineering, Neo4j basics, backups, recovery and DR GDS/APOC, observability, • DevSecOps & platform security, security scanning, IAM and identity, network security, compliance, • Release engineering and governance, release ops, change management, documentation, • Regionalisation and compliance, regional deployments and failover, data residency, conditional access Soft Skills • Strong problem-solving and troubleshooting capabilities., • Ability to work collaboratively across security, engineering, and operations teams., • Excellent communication and documentation skills., • Experience working in Agile/Scrum environments., • Experience of Privileged Access Management and identity access management, • Understanding and experience of technologies deployed at a large scale in a global IT enterprise, • Experience of working in an Agile team – managing workload in Jira and engagements in Jira Service Desk, • Ability to adapt and understand new technologies – being self-motivated to learn, • Strong interpersonal, influencing, communication and report-writing skills, • Ability to interact appropriately with users of various technical skill levels, • Ability to work in a multi country, culturally diverse and time-zone separated role.

Service Desk Analyst Permanent On site Sheffield office Working Hours (2 shifts) : 08:00 – 16:30 hours and 14:30 – 23:00 hours (weekly rotate) Monday – Friday including Bank holidays. Extended support on evening shift on rota 17.30 – 02.00 may be required as requested. Working in an IT support environment, that is central to provide smooth running, efficiencies to our customers and services. The IT Service Desk Analysis is first point of customer contact, focusing on continuous operation of a customer estate. You will be supported with personal development opportunities including training and exposure to new technologies. Handling and logging calls from end users in ServiceNow. Ensuring end user Incidents and requests are handled per pre-defined SLA's for response time, updates and closure Delivering a great customer experience. What will you be doing: • Logging, updating and resolving Incidents and Requests, • Prioritising and monitoring IT issues, ensuring they are resolved within agreed SLA’s, • Diagnose and resolve IT issues, collaborating and elevating to 2nd line or other resolver teams, • Creating knowledge articles and IT documentation, • Ability to use initiative or work as part of a team to resolve IT issues What skills & experience will you have: • Prior experience in a Service Desk Environment, • Experience diagnosing and resolving hardware and software issues, • Experience supporting 365 environments, including Office 365, MS Teams, SharePoint, Exchange, • Excellent communication skills (Communication to customers verbal and written is mandatory), • Good problem-solving skills, • Organise workload effectively., • Decision-making skills, • A Professional working attitude Our Company, Auxilion – About Us Work matters. It’s where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

Principal Recruitment Consultant Sheffield Milk Education Looking for a role where leadership isn’t a distant promise, but your next natural step? Welcome to Milk Education. We do things differently... creative, people first, high energy, and scaling fast. Our Sheffield branch has undergone a huge transformation over the past 6 months. Once the compliance and onboarding hub of the business, it’s now a focused, high-performing sales team delivering exceptional results. Now we’re entering the next phase of growth and we’re looking for someone ready to take a leading role in that journey. As a Principal Recruitment Consultant, you’ll be a key driver of performance...... this is more than just running a desk. It’s about shaping the future of the branch and stepping into leadership as the office continues to scale. We’re looking for a proven recruiter with a strong track record in Education recruitment. This is your opportunity to take ownership in a high-potential branch and accelerate into management with real influence. Why This Role Stands Out 💫A genuine pathway into leadership where you can play a pivotal role in scaling the Sheffield branch 💫Join a revitalised, high-performing office with strong momentum and ambitious growth plans 💫Take ownership of your desk while contributing to wider team strategy and success 💫Opportunity to mentor and support junior consultants as the team expands 💫Creative marketing and brand support to elevate your market presence 💫Uncapped commission and enhanced bonuses reflecting your impact 💫A collaborative, driven culture focused on performance and progression What You’ll Be Doing Leading from the front, you’ll take ownership of a 360 temp desk while also contributing to the wider success of the team. Your responsibilities will include: 💫Building and developing strong client relationships across schools and education settings 💫Driving new business and expanding key accounts through strategic engagement 💫Using innovative marketing tools to grow your desk and candidate network 💫Supporting, mentoring, and influencing less experienced consultants 💫Leading by example in candidate attraction, retention, and service delivery 💫Ensuring high standards of compliance and safeguarding 💫Contributing to team performance, culture, and ongoing growth strategy 💫Thriving in a fast-paced, high-performance environment with clear progression What’s In It for You 💫Uncapped commission and enhanced principal-level bonus structure 💫Clear and achievable progression into leadership and management 💫Work from home flexibility and reduced hours during school holidays 💫23 days holiday plus bank holidays and your birthday off 💫Early finish Fridays, Friday drinks, and an in-house bar 💫Ongoing training, coaching, and leadership development 💫A high-performing, supportive team culture Let’s Chat If you’re an experienced recruiter ready to step into a more strategic, leadership-focused role and want to help shape the future of a growing Sheffield office, we’d love to speak with you. Let’s build something exceptional together. 🚀

IT Support Engineer (1st Line / Service Desk) Travis Talent are recruiting on behalf of a Sheffield-based client for an IT Support Engineer to join their growing team. This is an excellent opportunity for someone with early experience in IT support who is looking to develop their career in a modern, hybrid IT environment. Location: Sheffield Salary: £25,000 - £30,000 Type: Full-time, Permanent The Role You will provide first-line technical support across end-user devices and core IT systems, ensuring smooth day-to-day operations. The role will involve troubleshooting, supporting users, and assisting with infrastructure in a hybrid (on-premise and cloud) environment. Key Responsibilities Provide first-line support for desktops, laptops, mobile devices, and peripherals Troubleshoot hardware, software, and basic network issues Support Windows/macOS and common business applications Assist with user accounts, password resets, and access issues Monitor ...

This is an exciting opportunity to join our IT Department and play a key role in delivering IT support across our rapidly growing organisation. We have 50+care homes across England that support adults living withcomplex mental health needs, dementia, neuro-disabil. Exemplar Health Care Support Centr

ITService Desk Analyst | Sheffield | Exclusive Role. Eaton Syalon are supporting a key client with an exclusive opportunity for a. This position would suit someone proactive, customer-focused and confident working in a fast-paced environment.

Position: Senior Waste and Radiation Protection Specialist Location: Milton Park Business Park, Oxfordshire Arrangement: Permanent Work Arrangement: Flexible working between a NUVIA office, home and site. NUVIA UK’s Land Remediation and Characterisation (LR&C) department draws on the strong foundations of NUVIA's metrology and Health Physics heritage, with industry recognised specialists having expertise and experience spanning many decades both within the UK and Internationally. The senior waste and radiation protection specialist will play a key role in providing radiation protection advice and training to support a range of operational projects, such as site investigations, land remediation, drain surveys and waste assay campaigns. In addition, they will provide radioactive waste support in terms of Waste Management Plans, Best Available Technique (BAT) Assessments and Sample and Analysis Plans. The Role As a Senior Waste and Radiation Protection Specialist, your role will include: • Provision of radiation protection advice that will ensure working practices meet the requirements of current Legislation and best practice., • Evaluate the operational environment and the radiological requirements to provide Radiation Risk Assessments (RRA) for the work in hand., • Advise teams on operational styles that should be adopted to maintain a safe working environment and provide training, as appropriate., • Co-ordinate the production of radiological protection documentation such as Normal Operational Dose Uptake Assessments, Radiological Zoning, Radiological Risk Assessments, ALARP Assessments, Operating Instructions and compliance statements., • Develop and maintain knowledge of the characterisation and land quality core services and capabilities., • Engage with regulatory authorities to support Permit applications, transfers and variations., • Provide guidance, advise and training to customers regarding HSE notifications and registration, typically required for land remediation contracts on historic sites, i.e., thorium and radium contamination., • Provide transport RRA’s for radioactive waste and source transfers, • Write technical reports and support characterisation assessments and desk studies., • Attend industry events, conferences, and trade shows as required. Profile Qualifications and Experience To be considered for the Senior Waste and Radiation Protection Specialist role, we are seeking a highly motivated individual, possessing strong communication and interpersonal skills. The following criteria will also be considered: • RPA2000 Certified Radiation Protection Adviser is essential, • Demonstrable experience as a qualified Radiation Protection Adviser (RPA) in operational environments., • Experienced in the technical aspects of waste management and land remediation, including regulatory requirements, and working towards or qualified as a Radioactive Waste Adviser (RWA) would be advantageous., • Experienced in collaborative delivery, working closely with clients, regulators and stakeholders., • Must be able to achieve and maintain Security Clearance (SC) for this role., • A bachelor’s degree in a science related field would be beneficial., • Ability and willingness to acquire job related knowledge through self-development and learning from others, • Must have a full driving licence and be available to visit customer sites, as required. Why join the LR&C team? We like to think of the LR&C team as an intrapreneurial unit, i.e., a start-up initiative delivered within the confines and security of a successful and established nuclear, engineering company. We believe that land remediation is not just about removing contamination, it is about restoring confidence, protecting the environment and enabling the safe reuse of land for future generations. Our LR&C services combine decades of experience, proprietary technologies, and a deep understanding of regulatory frameworks to deliver safe, efficient and sustainable solutions. Since the late 1990s, we’ve been developing and refining in-situ radiological measurement technologies to support land remediation and decommissioning. Our systems are designed to optimise segregation at source, reduce waste volumes and enable the use of lower-impact waste management options. From legacy nuclear facilities to former industrial sites, we provide the tools, expertise and data to enable confident decision-making. We offer a complete range of services, including radiological surveying and mapping of land, buildings, pipelines and boreholes; classification and segregation of excavated materials; sampling and fingerprinting of radionuclides; and real-time data management to track waste from generation to disposal. Our team also supports clients with environmental permitting, regulatory compliance, and the development of waste management strategies tailored to each site’s needs. Whether it’s supporting clearance, delicensing, or redevelopment, we deliver practical, auditable solutions that meet the highest standards of safety and environmental stewardship. Why us? Employee Staff Benefits: • Hybrid and agile working policies, • 8.5% Pension Contribution & Life Assurance, • Private Medical Scheme*, • Employee Share Scheme, • Salary Sacrifice Schemes: Electrical Vehicles, Technology and Cycle to Work, • 25 days holiday (increasing to 28 days after 5 years’ service, 31 days after 10 years’ service), • Option to buy, sell and carry over up to 5 days annual leave per year, • 18 Weeks Full Maternity Pay* (+21w SMP), • In partnership with trade unions, • Personal Development & Further Education Support, • Long Service & Recognition Awards NUVIA UK - a subsidiary of VINCI construction - is an international company that operates across highly regulated sectors including Civil Nuclear and has a strong presence and history of delivery at nuclear sites in the UK and internationally. NUVIA UK is a performance-driven company that is committed to the development of its people within a culture of safety, innovation, and excellence. NUVIA UK is committed towards equality in employment.

Field Service Engineer - Installation & Maintenance Technician Field based | North, Midlands & South UK | Smart Parcel Lockers We’re supporting a fast‑growing business rolling out a nationwide network of smart parcel lockers across the UK. As installations accelerate, they are looking to hire field‑based technicians to take ownership of on‑site site surveys, installations, commissioning, maintenance, and ongoing support of live locker units across the North, Midlands, and South. This is a hands‑on field role for someone who enjoys working with physical, connected hardware in real‑world environments. The role You’ll be responsible for installing delivered locker units on site, commissioning them into service, maintaining live equipment, and resolving faults in the field. The lockers are battery and solar powered, modular, and connected via IoT technology. This role is fully field based and does not involve building units from scratch. What you’ll be doing • Install parcel locker units at customer sites, • Conduct pre-installation site surveys to confirm location suitability, access, and ground conditions, • Position, secure, and commission lockers so they are live and operational, • Carry out system checks, functional testing, and go‑live sign‑off, • Diagnose and repair mechanical, electrical, or connectivity faults on site, • Perform preventative maintenance and routine inspections on live lockers, • Support firmware or product updates in the field, • Respond to escalated faults or repeat issues, • Work alongside subcontractors or delivery partners during larger regional rollouts, • Accurately document installations, maintenance activity, and fixes, • Represent the business professionally on retail, landlord, and public‑facing sites What we’re looking for • Experience in field service, installation, or maintenance roles involving physical and connected equipment, • Strong practical and mechanical aptitude with a logical fault‑finding approach, • Comfortable working independently in a field‑based role, • Confident working with low‑voltage, battery‑powered, or IoT‑enabled systems, • Full UK driving licence and willingness to travel within your region Experience with the following is desirable • ATM field engineering, • Vending machines or kiosks, • E‑bike or e‑scooter rental fleets, • Smart lockers, access control, CCTV, parking systems, or EV charging equipment Electrical qualifications are not essential. The lockers are battery and solar powered, operating on low‑voltage systems. Training will be provided on the specific product. What’s provided • Company van or mileage reimbursement, • All tools and equipment required to carry out the role, • Full product training Why join • Be part of a rapidly scaling UK infrastructure rollout, • Varied, hands‑on field work rather than desk‑based maintenance, • Opportunity to grow with the product and influence how it evolves in the field Locations: North Midlands South East (If you are unable to cover these locations please do not apply) You will be based from home but travelling daily to various sites across your region. Process: Apply via LinkedIn If your application accurately matches the criteria of this role we will be in touch to arrange 1st stage recruiter interview. 2 stage video interview with hiring team

Hire & Sales Coordinator for their Plant & Tool division in Sheffield. Ideal applicants will have experience in a fast-paced hire desk environment, strong customer service skills, and be proficient with IT tools like Outlook and Excel. This role offers exciting career opportunities and training in a

Preventx in Sheffield is seeking a motivated Junior IT Service Desk Analyst to join their IT team. You will act as the first point of contact for IT-related queries, providing 1st line technical support and assisting in maintaining smooth IT operations. The ideal candidate will have a basic understa

Junior IT Service Desk Analyst (1st Line Support). The successful candidate will act as the first point of contact for IT‑related queries, providing 1st line technical support to end users and helping maintain smooth day‑to‑day IT operations. Log, categorise, and prioritise support requests us

Eaton Syalon Ltd, located in Sheffield, is seeking a First Line Support Engineer to provide IT support across multiple sites. This role involves troubleshooting issues, managing support tickets, and assisting with Windows OS and Microsoft 365. This is a fantastic opportunity for those looking to dev

Ideal candidates will have strong customer service skills, experience with Microsoft 365, and a proactive attitude.

You will lead a first line support team, overseeing the delivery of technical support for end users. Optima Health is seeking an experienced IT Support Team Leader in Towcester. The ideal candidate will have proven leadership experience, excellent communication skills, and a solid understanding of I

In this role, you will: Design, build, and maintain CI/CD pipelines for IAM components, policies, connectors, microservices, and integrations. Enable automated testing, security scanning, and controlled deployments across DEV/TEST/PROD environments. Implement continuous improvement to streamline IAM release processes. Develop and maintain IaC (Terraform, Ansible for deploying IAM infrastructure, identity policies, directories, and supporting platforms. Ensure consistent, repeatable environments and compliance with architectural standards. Develop scripts and automation for account lifecycle operations, access provisioning, and system integrations. Deploy IAM services or related microservices on Kubernetes, cloud-native platforms, and serverless environments. Manage containerisation, service mesh integrations, certificates, and secrets for IAM workloads. Embed security into the build and deployment process, including vulnerability scanning, secrets detection, and code quality checks. Work with cybersecurity teams to ensure compliance with Zero Trust principles and IAM security policies. Collaborate with IAM architects, security teams, and application owners on design and integration requirements. Create and maintain documentation for pipelines, IaC, deployment patterns, and operational processes. To be successful in this role, you should meet the following requirements: Key Skills & Experience Technical Skills Infrastructure as code (Terraform & GCP Provisioning) Terraform core, GCP Infra, Policy as code, develop the capability to manage, maintain and write policies, Containerization & Kubernetes (GKE), Docker, Kubernetes, Helm / Kustomize, GKE Ops CI/CD engineering, pipeline authoring, artifacts management, testing automation, deployment strategy Data pipeline and DevOps (KAFKA / PubSub) - Kafka basics, schema registry, streaming infra and monitoring Graph platform engineering, Neo4j basics, backups, recovery and DR GDS/APOC, observability DevSecOps & platform security, security scanning, IAM and identity, network security, compliance Release engineering and governance, release ops, change management, documentation Regionalisation and compliance, regional deployments and failover, data residency, conditional access Soft Skills Strong problem-solving and troubleshooting capabilities. Ability to work collaboratively across security, engineering, and operations teams. Excellent communication and documentation skills. Experience working in Agile/Scrum environments. Experience of Privileged Access Management and identity access management Understanding and experience of technologies deployed at a large scale in a global IT enterprise Experience of working in an Agile team - managing workload in Jira and engagements in Jira Service Desk Ability to adapt and understand new technologies - being self-motivated to learn Strong interpersonal, influencing, communication and report-writing skills Ability to interact appropriately with users of various technical skill levels Ability to work in a multi country, culturally diverse and time-zone separated role.GCS is acting as an Employment Business in relation to this vacancy

Sue Ross Recruitment are working on behalf of our client, a highly respected provider of commercial services including electrical, mechanical, data & IT solutions, to recruit a 1st Line Support Engineer on a permanent basis. The key function of the 1st Line Support Engineer is to provide first-line technical support across server infrastructure and end-user devices in a hybrid IT environment. This role focuses on user support, device and server monitoring, patching, and basic systems administration, ensuring reliable and secure day-to-day IT operations. Key Responsibilities for the 1st Line Support Engineer End-User Support • Provide first-line support for desktops, laptops, mobile devices, printers, and peripherals, • Troubleshoot hardware, software, and basic network connectivity issues, • Support Windows and/or macOS operating systems and common business applications, • Assist users with account access, password resets, and basic security practices Server & Infrastructure Support • Monitor on-premises and cloud-based servers for availability and performance, • Assist with basic server administration tasks (user accounts, permissions, services), • Escalate complex server or infrastructure issues to senior support as required Patching & Systems Management, • Perform routine patching and updates for servers and end-user devices, • Assist with endpoint management tools (e.g., MDM, RMM, or device management platforms), • Verify patch compliance and report issues or failures Hybrid Environment Support, • Support systems in a hybrid environment (on-premises and cloud-based platforms), • Assist with Microsoft 365, Active Directory, Azure AD/Entra ID, or similar services, • Help maintain secure access to systems for remote and on-site users Documentation & Process, • Log incidents, requests, and resolutions accurately in the ticketing system, • Follow standard operating procedures and contribute to IT documentation, • Communicate clearly with users regarding issue status and resolution Candidate Requirements for the 1st Line Support Engineer: • 1–2 years of experience in an IT support or service desk role, • Basic understanding of:, • Windows operating systems (Windows 10/11, Windows Server fundamentals), • End-user hardware troubleshooting, • Networking fundamentals (TCP/IP, DNS, DHCP), • Familiarity with patching and endpoint management concepts, • Ability to prioritise tasks and work within a ticket-based environment Preferred Qualifications for the 1st Line Support Engineer • Experience supporting a hybrid IT environment (on-prem + cloud), • Exposure to Microsoft 365, Active Directory, and Azure/Entra ID, • Familiarity with endpoint management or patching tools, • Entry-level certifications (e.g., CompTIA A+, Network+, Microsoft Fundamentals) Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion. May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment

IT Service Desk Analyst | Sheffield | Exclusive Role Full Time | 8.30 AM - 4.30 PM £27,000 - £28,000 Travel Required Working Hours Monday to Friday, 8:30 AM – 4:30 PM (1 day from home) Eaton Syalon are supporting a key client with an exclusive opportunity for a IT Service Desk Analyst to join their in-house IT team. This is a varied, hands on role where you will act as the first point of contact for all internal IT support queries, ensuring timely resolution and a high standard of service across the organisation. The Role You will support users across multiple sites, troubleshooting technical issues and keeping day to day operations running smoothly. This position would suit someone proactive, customer-focused and confident working in a fast-paced environment. Key Responsibilities: * Act as the first point of contact for IT-related queries via phone, email and ticketing systems * Log, prioritise and manage support tickets in line with SLAs * Troubleshoot hardware, software and basic network issues * Support users with Windows operating systems and Microsoft 365 (Outlook, Teams, SharePoint) * Manage user accounts via Active Directory (password resets, permissions, access) * Escalate more complex issues to second-line support where required * Maintain accurate documentation of issues, resolutions and IT assets * Support onboarding and offboarding processes including device setup and access Qualifications * Degree or diploma in IT, Computer Science, or related field (preferred) * Relevant certifications (e.g., CompTIA A+, ITIL Foundation) are a plus Location & Travel This role is based in Sheffield with travel required once per week to either the Nottingham or Scunthorpe office on a rotational basis. Candidates must be able to drive to be considered for this role. If you are interested in this opportunity, please apply or get in touch for more information

An opportunity has arisen within our ICT team for an ICT Service Desk Technician which will be based within our Headquarters in Sheffield. ICT Service Desk Technician Location: Central Sheffield Headquarters, S1 Hours of work: Part Time 22.2 Hours per week (Flexi Time) Working Pattern: Mon-Wed (The post involves working early and late shift patterns. Working from 08.00hrs for the early shift and up until 17.30hrs for the late shift.) Contract: Fixed-term for 2 years Salary: £26,403 – £28,142 per annum, pro rata, £15,841.80 - £16,885.20 per annum for 22.2 Hours per week (Grade 4) The key purpose of this role is to: * Lead the activities of the Servicedesk and the delivery of appropriate levels of customer service and support. * Take responsibility for implementation of any policies and strategies relating to ITIL Servicedesk Management and Incident Management across the whole of the ICT service. * Be responsible for the day-to-day operations of the Servicedesk ensuring corporate security and compliance guidelines are achieved. To be considered for this role, you will have: * GCSE Maths and English at grade C or above or equivalent * Knowledge of the ITIL Framework, or significant equivalent experience. Closing date for applications is Sunday 17 May at 23:59. Interviews will be held between 20 May – 27 May. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. New starters will commence on the bottom of the salary grade and will receive increases to the top of the grade on an incremental basis. We offer 28 days annual leave (pro-rata) plus Bank Holidays. Annual leave increases after 5 years’ service to 32 days, followed by an extra day a year up to a maximum of 37 days. We also operate a generous flexi time attendance scheme. Most of our corporate roles offer flexi time and agile working, meaning people can vary their hours to suit their commitments outside of work as agreed with their line manager. Flexi time can be accrued with a potential of up to 13 days to be taken within a year. All eligible corporate staff are auto-enrolled onto the Local Government Pension Scheme with contributions ranging from 5.5% to 12.5%. It is a defined benefit pension scheme that means pensions are based on salary and the length of paying into the scheme. Further information on the scheme, and additional benefits, can be found on the LGPS website. Other benefits include (but not limited to) – enhanced sick pay, access to free on-site gyms, a cycle 2 work scheme, access to emergency services discounts across a wide variety of popular companies, enhanced maternity and paternity schemes and the opportunity to join the TransaveUK credit union. We are committed to cultivating a diverse and inclusive workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives and talents. We warmly welcome applications from individuals who identify with underrepresented groups within our workforce, including individuals from Minority Ethnic backgrounds, women, those who identify as Lesbian, Gay, Bisexual, or Transgender (LGBT+), and individuals with disabilities. In addition, we will look to support anyone who requires Part Time/Job share working hours. We believe that a diverse workforce leads to innovation, creativity, and better decision-making, and we are dedicated to creating an environment where everyone can thrive. Applications from job share candidates will be considered and all applications will be given equal consideration. Please note the appointment is subject to successful pre-employment screening i.e. asylum and immigration check, references, medical screening, and a minimum of a standard level Disclosure and Barring Service (DBS) check which includes current and spent criminal records information. Enhanced checks with barred lists will be carried out for roles that undertake ‘regulated activity’ which is a term related to working with children or vulnerable adults. Please also note that SouthYorkshire Fire & Rescue may conduct substance misuse testing on a ‘for cause’ basis, in line with our Substance Misuse Policy. Testing is carried out where there are reasonable grounds and this is managed confidentially and in accordance with established procedures. South Yorkshire Fire & Rescue’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment. If you require any of our recruitment documents in larger print please contact our recruitment team. No agencies please

You will be based at their head office in Whiteley and sit with their knowledgeable Service Desk who will fully support you in your day to day. Our client is recruiting for a Dedicated 2nd Line IT Service Desk Engineer to support one of their market leading, innovative customers. Training opportunit

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