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Cambridge Maintenance Services is a nationwide supplier of mechanical and electrical building services maintenance with over 34 years of experience in delivering its building services maintenance to the corporate, healthcare, education, retail, transport and manufacturing sectors. It also ensures optimum energy efficiency for every property portfolio it manages. We are experts in delivering compliant, safe, and efficient workplaces. Our nationwide building services maintenance solutions span the corporate, healthcare, education, retail, transport, and manufacturing sectors. Using advanced technology and data, we provide cutting-edge maintenance services that are trusted by major managing agents and independent clients alike. As a multi-award-winning business, our local teams are dedicated to providing personalised FM services that meet your specific needs. As a key member of our Electrical maintenance team, you'll play a vital role in delivering both planned and reactive maintenance across a range of electrical systems within our client portfolio. You'll be responsible for ensuring equipment operates safely and efficiently while providing an exceptional service that consistently exceeds customer expectations. Everything you need to do the job will be provided, including a company van, mobile phone, tablet and uniform. • Deliver exceptional service to our clients, ensuring all work is completed to the highest standards and in line with contractual requirements., • Carry out planned preventative maintenance (PPM) and respond promptly to reactive maintenance and equipment breakdowns., • Diagnose and rectify faults efficiently, arranging equipment replacements where required to minimise downtime., • Complete quality inspections and ensure all work meets recognised industry standards and best practices., • Effectively manage and maintain records through our Elogbooks facilities management system., • Work closely with the Lead Engineer and Support Desk Supervisor to coordinate maintenance schedules, priorities, and reporting requirements., • Participate in the out-of-hours emergency call-out rota as required., • Undertake a variety of hands-on and physically demanding tasks across client sites., • Ensure full compliance with company policies, health & safety legislation, and relevant industry regulations., • Take ownership of your professional development by participating in training and maintaining up-to-date technical knowledge and qualifications., • Build positive working relationships with clients and colleagues, representing the business professionally at all times., • Support the wider team by undertaking additional duties appropriate to the role when required. 42.5 hours per week between Monday - Friday. Overtime starting after 47.5 hours. • Good understanding of M&E building services., • Relevant Electrical Installation qualification (e.g. City & Guilds Level 3 or equivalent)., • Inspection & Testing qualification (e.g. City & Guilds 2391-52)., • Full UK driving licence., • Strong electrical fault-finding and diagnostic skills., • Ability to interpret and analyse electrical systems., • Self-motivated with the ability to work independently and as part of a team., • Strong communication and interpersonal skills., • Methodical approach to record keeping and reporting., • Practical, hands‑on attitude with excellent problem‑solving skills., • Training in Legionella Awareness & Emergency Lighting Regulations., • City & Guilds / Plumbing / AC servicing / Gas., • 18th Edition., • LV Approved., • Annual Leave: 25 days + Bank Holidays, • Eligible roles benefit from a bonus scheme and car allowance, • Enhanced Family-Friendly Benefits, • Fertility Treatment Leave, • Pension scheme with Scottish Widows, • Salary Sacrifice Car Scheme, • Death in Service Cover, • Employee Referral Scheme, • Employee & Family 360 Wellbeing Support, • Employee of the Month Recognition Scheme, • Career development and internal mobility across the Mecsia Group Sandra will answer your questions. #J-18808-Ljbffr

Cambridge Maintenance Services is a nationwide supplier of mechanical and electrical building services maintenance with over 34 years of experience in delivering its building services maintenance to the corporate, healthcare, education, retail, transport and manufacturing sectors. It also ensures optimum energy efficiency for every property portfolio it manages. We are experts in delivering compliant, safe, and efficient workplaces. Our nationwide building services maintenance solutions span the corporate, healthcare, education, retail, transport, and manufacturing sectors. Using advanced technology and data, we provide cutting-edge maintenance services that are trusted by major managing agents and independent clients alike. As a multi-award-winning business, our local teams are dedicated to providing personalised FM services that meet your specific needs. As a key member of our Electrical maintenance team, you'll play a vital role in delivering both planned and reactive maintenance across a range of electrical systems within our client portfolio. You'll be responsible for ensuring equipment operates safely and efficiently while providing an exceptional service that consistently exceeds customer expectations. Everything you need to do the job will be provided, including a company van, mobile phone, tablet and uniform. Deliver exceptional service to our clients, ensuring all work is completed to the highest standards and in line with contractual requirements. Carry out planned preventative maintenance (PPM) and respond promptly to reactive maintenance and equipment breakdowns. Diagnose and rectify faults efficiently, arranging equipment replacements where required to minimise downtime. Complete quality inspections and ensure all work meets recognised industry standards and best practices. Effectively manage and maintain records through our Elogbooks facilities management system. Work closely with the Lead Engineer and Support Desk Supervisor to coordinate maintenance schedules, priorities, and reporting requirements. Participate in the out-of-hours emergency call-out rota as required. Undertake a variety of hands-on and physically demanding tasks across client sites. Ensure full compliance with company policies, health & safety legislation, and relevant industry regulations. Take ownership of your professional development by participating in training and maintaining up-to-date technical knowledge and qualifications. Build positive working relationships with clients and colleagues, representing the business professionally at all times. Support the wider team by undertaking additional duties appropriate to the role when required. Cardiff. 42.5 hours per week between Monday - Friday. Overtime starting after 47.5 hours. Good understanding of M&E building services. Relevant Electrical Installation qualification (e.g. City & Guilds Level 3 or equivalent). Inspection & Testing qualification (e.g. City & Guilds 2391-52). Full UK driving licence. Strong electrical fault-finding and diagnostic skills. Ability to interpret and analyse electrical systems. Self-motivated with the ability to work independently and as part of a team. Strong communication and interpersonal skills. Methodical approach to record keeping and reporting. Practical, hands-on attitude with excellent problem-solving skills. City & Guilds / Plumbing / AC servicing / Gas. 18th Edition. LV Approved. Eligible roles benefit from a bonus scheme and car allowance Enhanced Family-Friendly Benefits Fertility Treatment Leave Pension scheme with Scottish Widows Salary Sacrifice Car Scheme Death in Service Cover Employee Referral Scheme Employee & Family 360 Wellbeing Support Employee of the Month Recognition Scheme Career development and internal mobility across the Mecsia Group #J-18808-Ljbffr

This is an onsite role based on a university campus located in Cardiff, giving you the chance to work directly with users and become a valued part of the university support community while staying connected to the wider technical services team. Core hours will align to university service desk requirements, with support during important periods such as teaching, enrolment, examinations and events. You will be joining a role where your work has a visible impact on students, staff and day-to-day campus life. The Endpoint Support Team Lead is responsible for leading the day-to-day operational delivery of the Level 1 and 2 support function within the University managed service across 5 campuses, providing technical direction, workload coordination and hands-on escalation support across endpoint management, application deployment, remediation and service improvement activities. Working as part of the Technical Services team, the Endpoint Support Team Lead combines strong technical expertise with people leadership, coaching Support Engineers and Analysts, supporting consistent service delivery, managing escalations and working closely with the Service Delivery Manager, Customer Success Manager, Application Packaging Team, Apporto Platform Specialists and USW technical stakeholders. The role is expected to balance operational leadership, technical delivery, proactive maintenance, team development and continuous service improvement while maintaining agreed service levels, quality standards and security controls. Amongst other tasks, you will be responsible for: • Team Leadership:Coordinate the day-to-day activity of the Level 1 and 2 support team, providing guidance, coaching and mentoring while ensuring workloads, queues and priorities are effectively managed., • Service Delivery:Act as the first point of escalation for complex technical issues, service risks and delivery challenges, ensuring incidents and requests are progressed and resolved within agreed SLAs., • Endpoint Management:Lead the administration and support ofMicrosoft Intune-managed Windows devices, including configuration, compliance, security, patching and device lifecycle management., • Autopilot & Application Deployment:OverseeWindows Autopilot provisioningand application packaging and deployment through Intune, ensuring robust testing, documentation and successful releases., • Technical Escalation:Provide expert 2nd line support for endpoint and application issues, supporting root cause analysis, permanent fixes and proactive remediation., • Security & Compliance:Support endpoint security, vulnerability remediation and compliance initiatives, ensuring agreed security and change management processes are followed., • Continuous Improvement:Identify opportunities to improve and automate processes, reduce recurring incidents and enhance service quality, documentation and team capability., • Stakeholder Management:Work closely with senior engineers, specialist teams and university stakeholders, providing clear updates on service performance, risks and improvement opportunities., • Experience in2nd Line Endpoint Engineering, EUC, Modern Workplace or Infrastructure, with experience leading, mentoring or coordinating technical support teams., • StrongMicrosoft Intune, Entra ID, Windows 10/11 and Windows Autopilotexperience., • Experience withapplication packaging and deployment., • Strong troubleshooting,root cause analysis and escalation managementskills., • Experience working withinIncident, Change and Problem Managementprocesses and ITSM platforms such as Freshservice or ServiceNow., • Knowledge ofendpoint security and Microsoft security technologies., • PowerShellexperience for administration and automation., • Excellent communication, coaching and stakeholder management skills, with a strong focus on customer service and service quality. Experience withMECM/SCCM, Microsoft Defender for Endpoint, Patch My PC, SCEPman, application virtualisation, Azure Virtual Desktop/DaaS or mobile device management, as well as Higher Education experience. RelevantMicrosoft, ITIL or Azure certificationsare also advantageous. At Academia, we're not just a supplier, we're a trusted partner to thousands of clients nationwide. With over 20 years of expertise, double-digit growth, a team of 300+ professionals and revenues exceeding £150 million in FY26, we've earned a reputation as a top-tier IT solutions provider. Our dedication has been recognised with prestigious industry accolades, including the coveted CRN Reseller of the Year award. Our ethos is simple: by delivering outstanding technology and ensuring it works seamlessly, we empower our clients to maximise their tech investments. Their IT success is our business. We foster a culture rooted in our people, teamwork, innovation, integrity, ambition and a commitment to exceptional customer service. Backed by Strive Capital since 2020, we're continuously expanding, exploring new frontiers with a strong financial and strategic foundation. Our dedicated Lifecycle Services division exemplifies our promise to sustainability, offering comprehensive IT lifecycle solutions that reduce environmental impact. At Academia, you'll find more than just a job you'll find an opportunity to be part of one of the UK's most exciting tech success stories. If you're passionate about technology, eager to make an impact and ready to grow with a dynamic, supportive team, we'd love to hear from you. For more information on opportunities with Academia, visit our website. • Gymmembershipcontribution, • HealthCash Plan, • Increasedannualleave withlength ofservice, • Free annual leave on your birthday, • Length of service bonus, • Free Will Writing service, • And more! #J-18808-Ljbffr

This is an onsite role based on a University campus located in Cardiff, giving you the chance to work directly with users and become a valued part of the university support community while staying connected to the wider Technical Services team. Core hours will align to university service desk requirements, with support during important periods such as teaching, enrolment, examinations and events. You will be joining a role where your work has a visible impact on students, staff and day-to-day campus life. The Endpoint and Application Engineer is responsible for the day-to-day operational delivery of endpoint management, application packaging, deployment, remediation and service improvement activities within the University managed service across five campuses. Working as part of the Technical Services team, the Endpoint and Application Engineer provides 2nd line technical expertise supporting Microsoft Intune, Windows endpoint management, application deployment, Autopilot provisioning, software lifecycle management and user experience optimisation. The role acts as the primary technical delivery function within the managed service and works closely with the Technical Team Lead, Service Delivery Manager, Customer Success Manager and the University technical stakeholders. The role is expected to balance operational support, proactive maintenance, application lifecycle activities and continuous service improvement whilst maintaining agreed service levels and security standards. Amongst other tasks, you will be responsible for: • Endpoint Management: Administer and support Microsoft Intune-managed Windows devices, including configuration, compliance, security, patching and device lifecycle management, • Windows Autopilot: Support device provisioning, onboarding and refresh activities, troubleshooting enrolment and deployment issues, • Application Packaging & Deployment: Package, test and deploy applications through Intune, managing Win32 packages, deployment rules, testing and troubleshooting, • 2nd Line Support: Act as an escalation point for endpoint and application issues, investigating root causes and implementing effective, lasting solutions, • Security & Compliance: Support endpoint security, vulnerability remediation and compliance initiatives, ensuring adherence to security and change management processes, • Service Improvement: Identify opportunities to improve and automate processes, develop technical documentation and contribute to service reviews and continuous improvement, • Stakeholder Support: Work collaboratively with technical teams and university stakeholders, providing professional support and taking ownership of issues through to resolution, • Experience in 2nd Line Endpoint Engineering, EUC, Modern Workplace or Infrastructure, • Strong Microsoft Intune, Entra ID, Windows 10/11 and Windows Autopilot experience, • Experience with application packaging and deployment, • Strong troubleshooting and root cause analysis skills, • Experience with Incident, Change and Problem Management and ITSM platforms such as Freshservice or ServiceNow, • Knowledge of endpoint security and Microsoft security technologies, • PowerShell experience for administration and automation Experience with MECM/SCCM, Microsoft Defender for Endpoint, Patch My PC, SCEPman, application virtualisation, Azure Virtual Desktop/DaaS or mobile device management, as well as Higher Education experience. Relevant Microsoft, ITIL or Azure certifications are also advantageous. At Academia, we are redefining the landscape of IT services across education, business, public sector and nonprofit sectors. As an innovative and rapidly expanding technology company, we're not just a supplier—we're a trusted partner to thousands of clients nationwide. With over 20 years of expertise, double-digit growth, a team of 300+ professionals and revenues exceeding £150 million in FY26, we've earned a reputation as a top-tier IT solutions provider. Our dedication has been recognised with prestigious industry accolades, including the coveted CRN Reseller of the Year award. Our ethos is simple: by delivering outstanding technology and ensuring it works seamlessly, we empower our clients to maximise their tech investments. Their IT success is our business. We foster a culture rooted in our people, teamwork, innovation, integrity, ambition and a commitment to exceptional customer service. Backed by Strive Capital since 2020, we're continuously expanding, exploring new frontiers with a strong financial and strategic foundation. Our dedicated Lifecycle Services division exemplifies our promise to sustainability, offering comprehensive IT lifecycle solutions that reduce environmental impact. At Academia, you'll find more than just a job—you'll find an opportunity to be part of one of the UK's most exciting tech success stories. If you're passionate about technology, eager to make an impact and ready to grow with a dynamic, supportive team, we'd love to hear from you. Here is a sneak peak at some of our employee benefits; • Gymmembershipcontribution, • HealthCash Plan, • Increasedannualleave withlength ofservice, • Free annual leave on your birthday, • Length of service bonus, • Free Will Writing service, • And more! #J-18808-Ljbffr

This is an onsite role based on a University campus located in Cardiff, giving you the chance to work directly with users and become a valued part of the university support community while staying connected to the wider Technical Services team. Core hours will align to university service desk requirements, with support during important periods such as teaching, enrolment, examinations and events. You will be joining a role where your work has a visible impact on students, staff and day-to-day campus life. The Endpoint and Application Engineer is responsible for the day-to-day operational delivery of endpoint management, application packaging, deployment, remediation and service improvement activities within the University managed service across five campuses. Working as part of the Technical Services team, the Endpoint and Application Engineer provides 2nd line technical expertise supporting Microsoft Intune, Windows endpoint management, application deployment, Autopilot provisioning, software lifecycle management and user experience optimisation. The role acts as the primary technical delivery function within the managed service and works closely with the Technical Team Lead, Service Delivery Manager, Customer Success Manager and the University technical stakeholders. The role is expected to balance operational support, proactive maintenance, application lifecycle activities and continuous service improvement whilst maintaining agreed service levels and security standards. Amongst other tasks, you will be responsible for; • Endpoint Management:Administer and support Microsoft Intune-managed Windows devices, including configuration, compliance, security, patching and device lifecycle management., • Windows Autopilot:Support device provisioning, onboarding and refresh activities, troubleshooting enrolment and deployment issues., • Application Packaging & Deployment:Package, test and deploy applications through Intune, managing Win32 packages, deployment rules, testing and troubleshooting., • 2nd Line Support:Act as an escalation point for endpoint and application issues, investigating root causes and implementing effective, lasting solutions., • Security & Compliance:Support endpoint security, vulnerability remediation and compliance initiatives, ensuring adherence to security and change management processes., • Service Improvement:Identify opportunities to improve and automate processes, develop technical documentation and contribute to service reviews and continuous improvement., • Stakeholder Support:Work collaboratively with technical teams and university stakeholders, providing professional support and taking ownership of issues through to resolution. Desirable:Experience withMECM/SCCM, Microsoft Defender for Endpoint, Patch My PC, SCEPman, application virtualisation, Azure Virtual Desktop/DaaS or mobile device management, as well as Higher Education experience. RelevantMicrosoft, ITIL or Azure certificationsare also advantageous. At Academia, we are redefining the landscape of IT services across education, business, public sector and nonprofit sectors. As an innovative and rapidly expanding technology company, we’re not just a supplier—we’re a trusted partner to thousands of clients nationwide. With over 20 years of expertise, double-digit growth, a team of 300+ professionals and revenues exceeding £150 million in FY26, we’ve earned a reputation as a top-tier IT solutions provider. Our dedication has been recognised with prestigious industry accolades, including the coveted CRN Reseller of the Year award. Our ethos is simple: by delivering outstanding technology and ensuring it works seamlessly, we empower our clients to maximise their tech investments. Their IT success is our business. We foster a culture rooted in our people, teamwork, innovation, integrity, ambition and a commitment to exceptional customer service. Backed by Strive Capital since 2020, we’re continuously expanding, exploring new frontiers with a strong financial and strategic foundation. Our dedicated Lifecycle Services division exemplifies our promise to sustainability, offering comprehensive IT lifecycle solutions that reduce environmental impact. At Academia, you’ll find more than just a job—you’ll find an opportunity to be part of one of the UK’s most exciting tech success stories. If you’re passionate about technology, eager to make an impact and ready to grow with a dynamic, supportive team, we’d love to hear from you. For more information on opportunities with Academia, visit our website. Here is a sneak peak at some of our employee benefits; Benefits • Gymmembershipcontribution, • HealthCash Plan, • Increasedannualleave withlength ofservice, • Free annual leave on your birthday, • Length of service bonus, • Free Will Writing service, • And more!, • Experience in2nd Line Endpoint Engineering, EUC, Modern Workplace or Infrastructure., • StrongMicrosoft Intune, Entra ID, Windows 10/11 and Windows Autopilotexperience., • Experience withapplication packaging and deployment., • Strong troubleshooting androot cause analysisskills., • Experience withIncident, Change and Problem Managementand ITSM platforms such as Freshservice or ServiceNow., • Knowledge ofendpoint securityand Microsoft security technologies., • PowerShellexperience for administration and automation. #J-18808-Ljbffr

Covering sites around the Cardiff area. In this role you will be expected to work 1 weekend in 4 to 8 depending on staffing levels. Telephone support is required to our help desk and sites on technical issues as they arise. At Moto, we welcome millions of customers every year, and behind every great customer experience is a site that's safe, well-maintained and operating at its best. We're looking for a Regional Maintenance Engineer to join our Facilities team, supporting a cluster of Moto locations in the Cardiff area. This is a varied, hands‑on role where you'll help keep our sites compliant, operational and ready to welcome customers 24/7. From fault‑finding and repairs to managing contractors and supporting larger projects, you'll play a vital role in ensuring our sites remain safe, efficient and fit for the future. • Excellent bonus potential up to 15% of salary, • 25 day’s annual leave, plus bank holidays, • Company van with fuel card and full maintenance package, • Company tool kit, • Up to 60% discount for you, your partner as well as your family and friends, • Enhanced benefits, including enhanced parental leave, pension, sick pay and life assurance No two days are ever the same. You'll be: • Carrying out planned and reactive maintenance across multiple Moto locations, • Diagnosing and resolving electrical and mechanical faults, • Maintaining air conditioning, building services and site infrastructure, • Completing compliance checks, PPMs and health & safety inspections, • Managing and coordinating external contractors, • Supporting site teams with maintenance-related issues and equipment failures, • Overseeing small projects and ensuring work is delivered to Moto standards, • Providing technical expertise and practical solutions to keep sites running smoothly, • Supporting longer-term maintenance planning and infrastructure improvements across the region We're looking for someone who enjoys getting stuck in, takes pride in solving problems and thrives in a fast‑paced environment. • Experience within facilities, building services or maintenance engineering, • A recognised trade qualification in electrical, engineering, plumbing or a related discipline, • Experience working with electrical equipment, • Strong fault-finding and diagnostic skills, • Knowledge across a range of building maintenance disciplines, • Experience managing contractors and external service providers, • A practical, proactive approach and the ability to work independently, • Good IT skills and administration capability Most importantly, you'll be someone who builds great relationships, communicates well and genuinely cares about delivering excellent service At Moto, we're passionate about creating better journeys for our customers and better opportunities for our people. This is more than a maintenance role. It's an opportunity to make a visible difference every day, working across a diverse estate, solving real problems, and helping keep the UK's largest motorway service network running smoothly. If you're a multi‑skilled engineer who takes pride in doing a great job and wants to be part of a supportive team, we'd love to hear from you. INDCS #J-18808-Ljbffr

Has previous Service Desk, Helpdesk, IT Support or customer service experience. We're recruiting for a Service Desk Analyst to join a busy support team during a key operational period. This is a fantastic opportunity for someone with previous IT Support, Helpdesk, Service Desk or strong customer fac

Julian Hodge Bank Limited in Cardiff is seeking an IT Service Delivery Lead to head the Service Desk and Service Improvement teams, ensuring IT services align with ITIL practices and meet SLAs. You will own incident, problem, change and knowledge management, coach staff, manage suppliers, and work w

This is an onsite role based on a university campus located in Cardiff, giving you the chance to work directly with users and become a valued part of the university support community while staying connected to the wider technical services team. Core hours will align to university service desk requirements, with support during important periods such as teaching, enrolment, examinations and events. You will be joining a role where your work has a visible impact on students, staff and day-to-day campus life. The Endpoint Support Team Lead is responsible for leading the day-to-day operational delivery of the Level 1 and 2 support function within the University managed service across 5 campuses, providing technical direction, workload coordination and hands-on escalation support across endpoint management, application deployment, remediation and service improvement activities. Working as part of the Technical Services team, the Endpoint Support Team Lead combines strong technical expertise with people leadership, coaching Support Engineers and Analysts, supporting consistent service delivery, managing escalations and working closely with the Service Delivery Manager, Customer Success Manager, Application Packaging Team, Apporto Platform Specialists and USW technical stakeholders. The role is expected to balance operational leadership, technical delivery, proactive maintenance, team development and continuous service improvement while maintaining agreed service levels, quality standards and security controls. Amongst other tasks, you will be responsible for: • Team Leadership:Coordinate the day-to-day activity of the Level 1 and 2 support team, providing guidance, coaching and mentoring while ensuring workloads, queues and priorities are effectively managed., • Service Delivery:Act as the first point of escalation for complex technical issues, service risks and delivery challenges, ensuring incidents and requests are progressed and resolved within agreed SLAs., • Endpoint Management:Lead the administration and support ofMicrosoft Intune-managed Windows devices, including configuration, compliance, security, patching and device lifecycle management., • Autopilot & Application Deployment:OverseeWindows Autopilot provisioningand application packaging and deployment through Intune, ensuring robust testing, documentation and successful releases., • Technical Escalation:Provide expert 2nd line support for endpoint and application issues, supporting root cause analysis, permanent fixes and proactive remediation., • Security & Compliance:Support endpoint security, vulnerability remediation and compliance initiatives, ensuring agreed security and change management processes are followed., • Continuous Improvement:Identify opportunities to improve and automate processes, reduce recurring incidents and enhance service quality, documentation and team capability., • Stakeholder Management:Work closely with senior engineers, specialist teams and university stakeholders, providing clear updates on service performance, risks and improvement opportunities. Essential: • Experience in2nd Line Endpoint Engineering, EUC, Modern Workplace or Infrastructure, with experience leading, mentoring or coordinating technical support teams., • StrongMicrosoft Intune, Entra ID, Windows 10/11 and Windows Autopilotexperience., • Experience withapplication packaging and deployment., • Strong troubleshooting,root cause analysis and escalation managementskills., • Experience working withinIncident, Change and Problem Managementprocesses and ITSM platforms such as Freshservice or ServiceNow., • Knowledge ofendpoint security and Microsoft security technologies., • PowerShellexperience for administration and automation., • Excellent communication, coaching and stakeholder management skills, with a strong focus on customer service and service quality. Desirable:Experience withMECM/SCCM, Microsoft Defender for Endpoint, Patch My PC, SCEPman, application virtualisation, Azure Virtual Desktop/DaaS or mobile device management, as well as Higher Education experience. RelevantMicrosoft, ITIL or Azure certificationsare also advantageous. Why Academia?At Academia, we are redefining the landscape of IT services across education, business, public sector and nonprofit sectors. As an innovative and rapidly expanding technology company, we’re not just a supplier—we’re a trusted partner to thousands of clients nationwide. With over 20 years of expertise, double-digit growth, a team of 300+ professionals and revenues exceeding £150 million in FY26, we’ve earned a reputation as a top-tier IT solutions provider. Our dedication has been recognised with prestigious industry accolades, including the coveted CRN Reseller of the Year award. Our ethos is simple: by delivering outstanding technology and ensuring it works seamlessly, we empower our clients to maximise their tech investments. Their IT success is our business. We foster a culture rooted in our people, teamwork, innovation, integrity, ambition and a commitment to exceptional customer service. Backed by Strive Capital since 2020, we’re continuously expanding, exploring new frontiers with a strong financial and strategic foundation. Our dedicated Lifecycle Services division exemplifies our promise to sustainability, offering comprehensive IT lifecycle solutions that reduce environmental impact. At Academia, you’ll find more than just a job—you’ll find an opportunity to be part of one of the UK’s most exciting tech success stories. If you’re passionate about technology, eager to make an impact and ready to grow with a dynamic, supportive team, we’d love to hear from you. For more information on opportunities with Academia, visit our website. Here is a sneak peak at some of our employee benefits... Gymmembershipcontribution HealthCash Plan Increasedannualleave withlength ofservice Free annual leave on your birthday Length of service bonus Free Will Writing service And more! #J-18808-Ljbffr

This is an onsite role based on a university campus located in Cardiff, giving you the chance to work directly with users and become a valued part of the university support community while staying connected to the wider technical services team. Core hours will align to university service desk requirements, with support during important periods such as teaching, enrolment, examinations and events. You will be joining a role where your work has a visible impact on students, staff and day‑to‑day campus life. The Endpoint Support Team Lead is responsible for leading the day‑to‑day operational delivery of the Level 1 and 2 support function within the University managed service across 5 campuses, providing technical direction, workload coordination and hands‑on escalation support across endpoint management, application deployment, remediation and service improvement activities. Working as part of the Technical Services team, the Endpoint Support Team Lead combines strong technical expertise with people leadership, coaching Support Engineers and Analysts, supporting consistent service delivery, managing escalations and working closely with the Service Delivery Manager, Customer Success Manager, Application Packaging Team, Apporto Platform Specialists and USW technical stakeholders. The role is expected to balance operational leadership, technical delivery, proactive maintenance, team development and continuous service improvement while maintaining agreed service levels, quality standards and security controls. Amongst other tasks, you will be responsible for: • Team Leadership:Coordinate the day‑to‑day activity of the Level 1 and 2 support team, providing guidance, coaching and mentoring while ensuring workloads, queues and priorities are effectively managed., • Service Delivery:Act as the first point of escalation for complex technical issues, service risks and delivery challenges, ensuring incidents and requests are progressed and resolved within agreed SLAs., • Endpoint Management:Lead the administration and support ofMicrosoft Intune-managed Windows devices, including configuration, compliance, security, patching and device lifecycle management., • Autopilot & Application Deployment:OverseeWindows Autopilot provisioningand application packaging and deployment through Intune, ensuring robust testing, documentation and successful releases., • Technical Escalation:Provide expert 2nd line support for endpoint and application issues, supporting root cause analysis, permanent fixes and proactive remediation., • Security & Compliance:Support endpoint security, vulnerability remediation and compliance initiatives, ensuring agreed security and change management processes are followed., • Continuous Improvement:Identify opportunities to improve and automate processes, reduce recurring incidents and enhance service quality, documentation and team capability., • Stakeholder Management:Work closely with senior engineers, specialist teams and university stakeholders, providing clear updates on service performance, risks and improvement opportunities. Essential: • Experience in2nd Line Endpoint Engineering, EUC, Modern Workplace or Infrastructure, with experience leading, mentoring or coordinating technical support teams., • StrongMicrosoft Intune, Entra ID, Windows 10/11 and Windows Autopilotexperience., • Experience withapplication packaging and deployment., • Strong troubleshooting,root cause analysis and escalation managementskills., • Experience working withinIncident, Change and Problem Managementprocesses and ITSM platforms such as Freshservice or ServiceNow., • Knowledge ofendpoint security and Microsoft security technologies., • PowerShellexperience for administration and automation., • Excellent communication, coaching and stakeholder management skills, with a strong focus on customer service and service quality. Desirable:Experience withMECM/SCCM, Microsoft Defender for Endpoint, Patch My PC, SCEPman, application virtualisation, Azure Virtual Desktop/DaaS or mobile device management, as well as Higher Education experience. RelevantMicrosoft, ITIL or Azure certificationsare also advantageous. At Academia, we are redefining the landscape of IT services across education, business, public sector and nonprofit sectors. As an innovative and rapidly expanding technology company, we’re not just a supplier- we’re a trusted partner to thousands of clients nationwide. With over 20 years of expertise, double-digit growth, a team of 300+ professionals and revenues exceeding £150 million in FY26, we’ve earned a reputation as a top‑tier IT solutions provider. Our dedication has been recognised with prestigious industry accolades, including the coveted CRN Reseller of the Year award. Our ethos is simple: by delivering outstanding technology and ensuring it works seamlessly, we empower our clients to maximise our tech investments. Their IT success is our business. We foster a culture rooted in our people, teamwork, innovation, integrity, ambition and a commitment to exceptional customer service. Backed by Strive Capital since 2020, we’re continuously expanding, exploring new frontiers with a strong financial and strategic foundation. Our dedicated Lifecycle Services division exemplifies our promise to sustainability, offering comprehensive IT lifecycle solutions that reduce environmental impact. At Academia, you’ll find more than just a job—you’ll find an opportunity to be part of one of the UK’s most exciting tech success stories. If you’re passionate about technology, eager to make an impact and ready to grow with a dynamic, supportive team, we’d love to hear from you. For more information on opportunities with Academia, visit our website. • Gymmembershipcontribution, • HealthCash Plan, • Increasedannualleave withlength ofservice, • Free annual leave on your birthday, • Length of service bonus, • Free Will Writing service, • And more! #J-18808-Ljbffr

Company: Cansford Laboratories (part of Phenna Group) Location: Cardiff, fully onsite Contract: Permanent, full-time Reports to: Head of Laboratory Operations Cansford Laboratories is a specialist drug and alcohol testing laboratory based in Cardiff. Accredited to ISO/IEC 17025, we provide toxicology testing that people rely on to make important decisions in family law, social care and the workplace, so accuracy, impartiality and service are at the heart of everything we do. Cansford is part of Phenna Group, a leading testing, inspection and certification group, which gives us the backing of a larger organisation with the pace and personality of a growing SME. Cansford Laboratories is looking for an IT Technical Lead to take local ownership of our IT environment and help drive its modernisation. You will make sure our infrastructure, systems, integrations and technology services are reliable, secure and joined up, working in partnership with Phenna Group IT, Group cybersecurity and our managed service and specialist suppliers. It is a broad, hands‑on role covering infrastructure, architecture, integration, security, suppliers and technology enablement, working alongside our IT Software Developer. • Own the effectiveness and resilience of the local IT environment, including infrastructure, servers, endpoints, access and integrations, • Coordinate and recommend the technology roadmap, working within Phenna Group standards, • Manage our managed service provider and other suppliers, owning escalations, root‑cause resolution and service improvement, • Act as local technical lead for cybersecurity, information security and data protection controls, • Own technical implementation and integration for approved business projects, • Enable reliable management information through data and reporting infrastructure, Power BI and automation, • Own IT continuity, backups and recovery arrangements, • Maintain IT policies, asset and refresh planning and documentation, and reduce technical debt, • Broad, hands‑on IT experience covering infrastructure, systems, suppliers, security and problem solving, • Strong knowledge of Microsoft‑centric infrastructure and cloud, identity and access, networking, endpoints, backup and recovery, and cybersecurity controls, • Experience managing MSP and service‑desk performance, escalations and third‑party suppliers, • The ability to translate business needs into coherent technical solutions and manage implementation risk, • A structured, pragmatic and service‑oriented approach, with the ability to explain technical issues clearly, • Experience as an IT lead or generalist in an SME, laboratory, healthcare or regulated organisation, • Power BI and data integration, Cyber Essentials, Microsoft Access or LIMS environments, • Experience moving from internal support to a managed‑service or group support model, • API and integration architecture, automation and technical project delivery, • Experience through significant technology change or modernisation This is a genuine opportunity to join Cansford at an important point in its growth, in a role that has been shaped around where the business is heading. You will have real ownership, a visible impact on how the business performs, and the support of Phenna Group behind you. Cansford Laboratories and Phenna Group are equal opportunities employers and welcome applications from all backgrounds. Phenna Group is an Equal Opportunities Employer #J-18808-Ljbffr

Under the overall management of the Head of Service Security & Operations, the IT Service Delivery Lead is responsible for leading the Service Improvement and Service Desk teams to ensure that applications, infrastructure and IT services are managed in line with ITIL best practice and supported with

Location: Bradley Stoke; you can also be based out of offices in Cardiff and Hereford Salary: £28,000 – £35,000 The successful candidate will be delivering high-quality communications solutions to customers by installing, maintaining, and supporting IT services, telecoms, network, and cybersecurity. This includes on-site and remote work. The role also entails contributing to the efficient operation of the Service Assurance Team while maintaining exceptional customer service when dealing with customer challenges on the SAT desk or on site/remotely. All while delivering exceptional customer service to our customers. You will be required to travel and work flexibly, including overnight stays. • Represent the company with a high standard of professionalism, including appearance, attendance, timekeeping, and reliability., • Establish and maintain relationships with key partners, ensuring we provide a unified service from supplier to client., • Attend project meetings and ensure all stakeholders are updated with progress throughout the project delivery, • Build the solution, where possible, ahead of visiting the customer site and act as the key escalation point for team members to assist with technical issues., • Ensure regular communication with clients while exceeding their expectations., • Ensure all faults are dealt with efficiently and that the fault is triaged, reported and resolved within SLA., • Manage process for communicating service affecting issues to the organization and our customers., • Ensure constant improvement of customer experience and Service Assurance knowledge., • Act as a technical authority during project delivery, ensuring seamless handover to Service Assurance., • Maintain accurate and detailed documentation for all deployments., • Strong technical background, • Proven experience in deploying and supporting complex IT, telecoms, and networking solutions. Deep understanding of Draytek, Ruckus and UniFi equipment. • Solid understanding of the OSI or TCP/IP model, • Hands‑on experience with monitoring, network diagnostic and network analytics tools, • Comprehensive industry knowledge, • Experience of Cloud Telephony, installation and support, • Thorough understanding of SIP telephony protocol, • Ability to interpret technical designs and translate them into practical deployments, • Interest in Technology and Innovation, • Ability to work independently in the field, • Excellent customer service skills, • Understanding of compliance frameworks (TSA, ISO 9001, ISO 27001), • Ability to coach & train others, • 21 Days Holiday – increasing to 22 days after 3 years and to 25 days after 5 years, • Birthday Day Off, • Buy Holiday Scheme, • Employee Assistance Programme, • Enhanced company sick pay, • Discounted Retail Vouchers, • Reduced Gym Membership, • Annual Salary Review, • SCG Mobile Benefit, • Employee Referral Bonus, • Pension Scheme, • Free On‑Site Parking, • Charity Events SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process. #J-18808-Ljbffr

This is an onsite role based on a University campus located in Cardiff, giving you the chance to work directly with users and become a valued part of the university support community while staying connected to the wider Technical Services team. Core hours will align to university service desk requirements, with support during important periods such as teaching, enrolment, examinations and events. You will be joining a role where your work has a visible impact on students, staff and day‑to‑day campus life. The Endpoint and Application Engineer is responsible for the day‑to‑day operational delivery of endpoint management, application packaging, deployment, remediation and service improvement activities within the University managed service across five campuses. Working as part of the Technical Services team, the Endpoint and Application Engineer provides 2nd line technical expertise supporting Microsoft Intune, Windows endpoint management, application deployment, Autopilot provisioning, software lifecycle management and user experience optimisation. The role acts as the primary technical delivery function within the managed service and works closely with the Technical Team Lead, Service Delivery Manager, Customer Success Manager and the University technical stakeholders. The role is expected to balance operational support, proactive maintenance, application lifecycle activities and continuous service improvement whilst maintaining agreed service levels and security standards. Amongst other tasks, you will be responsible for; • Endpoint Management:Administer and support Microsoft Intune‑managed Windows devices, including configuration, compliance, security, patching and device lifecycle management., • Windows Autopilot:Support device provisioning, onboarding and refresh activities, troubleshooting enrolment and deployment issues., • Application Packaging & Deployment:Package, test and deploy applications through Intune, managing Win32 packages, deployment rules, testing and troubleshooting., • 2nd Line Support:Act as an escalation point for endpoint and application issues, investigating root causes and implementing effective, lasting solutions., • Security & Compliance:Support endpoint security, vulnerability remediation and compliance initiatives, ensuring adherence to security and change management processes., • Service Improvement:Identify opportunities to improve and automate processes, develop technical documentation and contribute to service reviews and continuous improvement., • Stakeholder Support:Work collaboratively with technical teams and university stakeholders, providing professional support and taking ownership of issues through to resolution., • Experience in2nd Line Endpoint Engineering, EUC, Modern Workplace or Infrastructure., • StrongMicrosoft Intune, Entra ID, Windows 10/11 and Windows Autopilotexperience., • Experience withapplication packaging and deployment., • Strong troubleshooting androot cause analysisskills., • Experience withIncident, Change and Problem Managementand ITSM platforms such as Freshservice or ServiceNow., • Knowledge ofendpoint securityand Microsoft security technologies., • PowerShellexperience for administration and automation. Desirable:Experience withMECM/SCCM, Microsoft Defender for Endpoint, Patch My PC, SCEPman, application virtualisation, Azure Virtual Desktop/DaaS or mobile device management, as well as Higher Education experience. RelevantMicrosoft, ITIL or Azure certificationsare also advantageous. At Academia, we are redefining the landscape of IT services across education, business, public sector and nonprofit sectors. As an innovative and rapidly expanding technology company, we’re not just a supplier—we’re a trusted partner to thousands of clients nationwide. With over 20 years of expertise, double‑digit growth, a team of 300+ professionals and revenues exceeding £150 million in FY26, we’ve earned a reputation as a top‑tier IT solutions provider. Our dedication has been recognised with prestigious industry accolades, including the coveted CRN Reseller of the Year award. Our ethos is simple: by delivering outstanding technology and ensuring it works seamlessly, we empower our clients to maximise their tech investments. Their IT success is our business. We foster a culture rooted in our people, teamwork, innovation, integrity, ambition and a commitment to exceptional customer service. Backed by Strive Capital since 2020, we’re continuously expanding, exploring new frontiers with a strong financial and strategic foundation. Our dedicated Lifecycle Services division exemplifies our promise to sustainability, offering comprehensive IT lifecycle solutions that reduce environmental impact. At Academia, you’ll find more than just a job—you’ll find an opportunity to be part of one of the UK’s most exciting tech success stories. If you’re passionate about technology, eager to make an impact and ready to grow with a dynamic, supportive team, we’d love to hear from you. For more information on opportunities with Academia, visit our website. Here is a sneak peek at some of our employee benefits; • Gymmembershipcontribution, • HealthCash Plan, • Increasedannualleave withlength ofservice, • Free annual leave on your birthday, • Length of service bonus, • Free Will Writing service, • And more! #J-18808-Ljbffr

This is an onsite role based on a university campus located in Cardiff, giving you the chance to work directly with users and become a valued part of the university support community while staying connected to the wider technical services team. Core hours will align to university service desk requirements, with support during important periods such as teaching, enrolment, examinations and events. You will be joining a role where your work has a visible impact on students, staff and day-to-day campus life. The Endpoint Support Team Lead is responsible for leading the day-to-day operational delivery of the Level 1 and 2 support function within the University managed service across 5 campuses, providing technical direction, workload coordination and hands-on escalation support across endpoint management, application deployment, remediation and service improvement activities. Working as part of the Technical Services team, the Endpoint Support Team Lead combines strong technical expertise, coaching Support Engineers and Analysts, supporting consistent service delivery, managing escalations and working closely with the Service Delivery Manager, Customer Success Manager, Application Packaging Team, Apporto Platform Specialists and USW technical stakeholders. The role is expected to balance operational leadership, technical delivery, proactive maintenance, team development and continuous service improvement while maintaining agreed service levels, quality standards and security controls. Amongst other tasks, you will be responsible for: • Team Leadership: Coordinate the day-to-day activity of the Level 1 and 2 support team, providing guidance, coaching and mentoring while ensuring workloads, queues and priorities are effectively managed, • Service Delivery: Act as the first point of escalation for complex technical issues, service risks and delivery challenges, ensuring incidents and requests are progressed and resolved within agreed SLAs, • Endpoint Management: Lead the administration and support of Microsoft Intune-managed Windows devices, including configuration, compliance, security, patching and device lifecycle management, • Autopilot & Application Deployment: Oversee Windows Autopilot provisioning and application packaging and deployment through Intune, ensuring robust testing, documentation and successful releases, • Technical Escalation: Provide expert 2nd line support for endpoint and application issues, supporting root cause analysis, permanent fixes and proactive remediation, • Security & Compliance: Support endpoint security, vulnerability remediation and compliance initiatives, ensuring agreed security and change management processes are followed, • Continuous Improvement: Identify opportunities to improve and automate processes, reduce recurring incidents and enhance service quality, documentation and team capability, • Stakeholder Management: Work closely with senior engineers, specialist teams and university stakeholders, providing clear updates on service performance, risks and improvement opportunities, • Experience in 2nd Line Endpoint Engineering, EUC, Modern Workplace or Infrastructure, with experience leading, mentoring or coordinating technical support teams, • Strong Microsoft Intune, Entra ID, Windows 10/11 and Windows Autopilot experience, • Experience with application packaging and deployment, • Strong troubleshooting, root cause analysis and escalation management skills, • Experience working within Incident, Change and Problem Management processes and ITSM platforms such as Freshservice or ServiceNow, • Knowledge of endpoint security and Microsoft security technologies, • PowerShell experience for administration and automation, • Excellent communication, coaching and stakeholder management skills, with a strong focus on customer service and service quality Desirable: Experience with MECM/SCCM, Microsoft Defender for Endpoint, Patch My PC, SCEPman, application virtualisation, Azure Virtual Desktop/DaaS or mobile device management, as well as Higher Education experience. Relevant Microsoft, ITIL or Azure certifications are also advantageous. At Academia, we are redefining the landscape of IT services across education, business, public sector and nonprofit sectors. As an innovative and rapidly expanding technology company, we're not just a supplier—we're a trusted partner to thousands of clients nationwide. With over 20 years of expertise, double-digit growth, a team of 300+ professionals and revenues exceeding £150 million in FY26, we've earned a reputation as a top-tier IT solutions provider. Our dedication has been recognised with prestigious industry accolades, including the coveted CRN Reseller of the Year award. Our ethos is simple: by delivering outstanding technology and ensuring it works seamlessly, we empower our clients to maximise their tech investments. Their IT success is our business. We foster a culture rooted in our people, teamwork, innovation, integrity, ambition and a commitment to exceptional customer service. Backed by Strive Capital since 2020, we're continuously expanding, exploring new frontiers with a strong financial and strategic foundation. Our dedicated Lifecycle Services division exemplifies our promise to sustainability, offering comprehensive IT lifecycle solutions that reduce environmental impact. At Academia, you'll find more than just a job—you'll find an opportunity to be part of one of the UK's most exciting tech success stories. If you're passionate about technology, eager to make an impact and ready to grow with a dynamic, supportive team, we'd love to hear from you. For more information on opportunities with Academia, visit our website. Here is a sneak peak at some of our employee benefits... • Gymmembershipcontribution, • HealthCash Plan, • Increasedannualleave withlength ofservice, • Free annual leave on your birthday, • Length of service bonus, • Free Will Writing service, • And more! #J-18808-Ljbffr

A leading IT support company in Cardiff is seeking an IT Service Desk Support Technician to join their busy team. This role involves delivering first-line technical support, managing support tickets, and assisting users with hardware and software issues. This position offers a fantastic opportunity

You will be the first point of contact for students, staff and stakeholders, delivering friendly, professional and timely IT support. Academia Group is seeking an on-site Endpoint Service Desk Analyst on a campus in Cardiff.

Academia Ltd t/a Smartdesc on a university campus in Cardiff is seeking an onsite Endpoint Service Desk Analyst to directly support students, staff and stakeholders within a managed service across campus. You will log and triage incidents, resolve routine IT issues, manage tickets through Freshservi

ICT is part of the Council’s Customer and Digital Services Directorate. Its primary functions are: • to provide high quality IT systems, support and maintenance across the organisation, • to provide strategic advice and guidance to the service areas and their directorates, • to contribute to the delivery of the Council’s Digital First approach set out in the Capital Ambition programme. The ICT Service consists of several functions including • the Service Desk, • Enterprise Systems and Data teams responsible for the development, support and maintenance of both in-house developed and third party applications, • ICT Services teams delivering network, server and end user computing services., • Security and Compliance The successful candidate will join the Software Engineering team tasked with building Digital Services spanning a wide range of Council functions, for use by the public and internally across the local authority. You will be working across the Council’s Digital Product Portfolio which includes the Cardiff Gov Mobile App, Corporate Website, Virtual Assistant Bots and the Councils Microsoft 365, Power Platform and Azure environments. You will be joining an enthusiastic and ambitions team, with opportunities to work with a range of cutting-edge technologies. You should have a desire to work in a fast-paced agile team environment, be happy to pair on your work and work collaboratively. • Alongside Senior Software Engineers, work with Product Owners, Business Analysts, Project Managers and Delivery Teams to translate concepts and business requirements into technical specifications and code., • Take an active role in Agile planning and design sessions., • Deliver stable, performant, testable and maintainable code and adhere to company coding standards., • Work to best practices in source code management, using the company source control tools and processes., • Performing peer reviews of designs, code and documentation in order to ensure that company procedures and standards are followed consistently., • Develop all technical, design and support documentation to company standards. This post is subject to a Disclosure and Barring Service Standard check. This document is available in Welsh / Mae’r ddogfen hon ar gael yn Gymraeg. We welcome applications in both English and Welsh. Applications in Welsh will not be treated less favourably than English applications. #J-18808-Ljbffr

Location: Hybrid – Home, Office and Client Visits One of the UK’s fastest-growing Managed Service Providers (MSP), are seeking hungry, driven Business Development Managers for their expanding South West team. This is a true new business sales role, selling across their full solutions portfolio – including IT services, Unified Comms, Cybersecurity, Connectivity, and Cloud to SME and Mid-Market clients. You’ll join a high-performing, high-growth business with a market-leading commission structure (20% comms on self-gen deals), genuine career progression, and best-in-class enablement/support. • Driving new logo acquisition: generating, qualifying and closing new business across voice/data, IT, cyber, and connectivity, • Managing the full 360 sales cycle, supported by industry-leading lead-gen/SDR resource and sales enablement, • Working consultatively: solution-led, qualifying needs, building and presenting value props, involving product specialists as required, • Handover and collaborate with Customer Engagement & Account Teams for renewals/cross-sell, • Strong new business sales record in B2B (MSP, telecoms, IT reseller, comms provider or similar B2B environment), • Capable of identifying, qualifying, and closing deals; able to build pipeline independently, • Consultative, not transactional. Can translate business needs into solutions, not just pitch products, • Experience winning new logos, not just managing inherited accounts, • Happy to be field-based with regular client meetings, some office presence, 1-2 days WFH after onboarding, • Ambitious, self-motivated and coachable – you take ownership of your desk, • Based between or in Exeter, Bristol, Cardiff or in the South West., • Uncapped commission (20% on new business; 10% at signature, 10% recurring), • Top earners £150k+ OTE; strong recurring comms for consistent billers, • No commission thresholds, no caps, no clawbacks, • Realistic targets – you’re set up to succeed, not micromanaged, • Proven progression: structured pathways from BDM to Specialist/AM/Leadership, • Genuinely engaged, supportive culture Apply now with your CV or contact me for an off-the-record chat on Salary/Guarantee top-ups available for exceptional performers #J-18808-Ljbffr

NewLaw is a leading specialist law firm based in Cardiff city centre near Queens Street Station, seeking a Senior IT Service Desk Analyst to provide in-depth technical assistance for IT services, software, telephony and equipment. You will set priorities and support the team end-to-end.

You will balance strong customer service with accurate ticket management, documentation and timely resolution, while supporting onboarding and endpoint security. Academia Ltd on a university campus in Cardiff is seeking an Onsite Endpoint Service Desk Analyst to join the Technical Services team.

Ideal candidates will have prior service desk or IT support experience, strong communication, and the ability to build rapport quickly with users of varying technical abilities. You will provide 1st line IT support to users via phone and email, logging and updating tickets, and guiding users through