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HYBRID ROLE - 3 Days onsite Spanish + Portuguese Speaker - Must JD for the role: Essential Duties and Responsibilities • Work as part of the Shift system on the IT Service Desk, • Receives and handles requests for service, following agreed procedures., • 1st line support: troubleshooting of IT related problems, • Promptly allocates calls as appropriate., • Logs incidents and service requests and maintains relevant records:, • Identifies and classifies incident types and service interruptions, • Records incidents cataloging them by symptom and resolution, • Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution., • Monitoring queues to ensure SLAs are maintained., • Assigning the tickets which are out of scope to Service Desk/Other Teams, • Coordinating tickets that cross organizational boundaries to ensure customer satisfaction Skills required • Technical Service Desk background, • Familiarity with ServiceNow, • Multi-Lingual effective and fluent communication in language(s) (Native/almost native) French, Spanish, Italian and Portuguese, • Excellent Customer service skills., • Demonstrate ability to troubleshoot and research application issues., • Ability to explain tec...

IT Service Desk Analyst Annual Salary: £26,000 - £30,000 (depending on experience) Location: Newton Abbot * Job Type: Full-time We are seeking a highly organised and technically proficient ICT ServiceDesk Support Analyst to join our clients dedicated ICT support team.This role involves support

Technical Service Desk background 2. HYBRID ROLE - 3 Days onsite Spanish + Portuguese Speaker - Must JD for the role: Essential Duties and Responsibilities Work as part of the Shift system on the IT Service Desk Receives and handles requests for service, following agreed procedures. Assigning th

Provide first‑time fixes where possible and elevate unresolved issues to 2nd/3rd line support. The 1st Line IT Service Desk Analyst is responsible for providing first-level technical support to end users, ensuring issues and service requests are logged, triaged, and resolved efficiently. Serve as

Job Title: Senior D365 Business Central Project Manager Salary: £65,000 – £85,000 Location: UK-based (remote-first with occasional client site travel as required) Work Type: Permanent Role: You’ll be joining a. Job Title: Commercial Financial Controller Salary: £110,000 to £140,000 + bonus +

Log, categorise, prioritise, and resolve IT issues and service requests in line with SLAs. The 1st Line IT Service Desk Analyst is responsible for providing first-level technical support to end users, ensuring issues and service requests are logged, triaged, and resolved efficiently. Previous experi

HCLTech is looking for a Service Desk Analyst L1 based in Chester, United Kingdom. This position requires excellent communication skills and 1-5 years of experience in IT support. The role offers competitive compensation and benefits including vacation days and insurances.

The 1st Line IT Service Desk Analyst is responsible for providing first-level technical support to end users, ensuring issues and service requests are logged, triaged, and resolved efficiently. Log, categorise, prioritise, elevate, and resolve IT issues and service requests in line with SLAs. Previo

This role involves providing first-line IT support, handling service requests, troubleshooting issues, and ensuring service level agreements (SLAs) are met. Dabster is seeking a Service Desk professional to join their client's team in Chester, UK. The ideal candidate will have a background in IT Ser

Job Title: Desktop Support Analyst Contract Type: Permanent, Full Time Salary: Up to £33,000 Benefits: Private Medical, Pension, 25 days annual leave, Gym Membership, Cycle to Work Scheme, Employee Assistance Programme Office Location/Working Policy: Onsite Working Hours: (Apply online only) What to wear: Smart casual The Role As a Deskside Support Analyst, you will be part of the Service Operations team, providing face-to-face and on-site technical support to end users. You will act as a key point of contact for resolving hardware, software, and access-related issues, ensuring a high-quality user experience in a fast-paced, security-conscious environment. This role requires strong technical capability, excellent interpersonal skills, and a proactive, customer-focused approach to problem resolution, operating in line with ITIL best practices. Role Responsibilities • Provide deskside and on-site technical support to users, resolving incidents and service requests logged via ServiceNow or other approved channels, • Perform hands-on diagnosis, troubleshooting, and resolution of issues related to desktops, laptops, peripherals, mobile devices, and meeting room technology, • Support Microsoft operating systems, Active Directory / Entra ID, Microsoft 365, and Microsoft Cloud services (including Azure), • Manage user account administration, including account creation, access provisioning, group membership, and password resets using Active Directory / Entra ID, • Install, configure, upgrade, and replace end-user hardware and software in accordance with standard operating procedures, • Escalate complex or unresolved issues to second- or third-line support teams while maintaining ownership and clear communication with the user, • Ensure all incidents and service requests are accurately logged, prioritised, and resolved within agreed service level agreements (SLAs), • Follow documented technical procedures, security standards, and knowledge base articles to ensure consistent service delivery, • Support security and compliance requirements, including endpoint protection, patching, and secure device handling, • Collaborate with service desk, infrastructure, and security teams to support continuous service improvement, • Participate in shift-based or on-call rotations where required to support business operational needs Skills, Knowledge & Experience • Strong working knowledge of current and previous versions of Microsoft Windows and Windows Server, • Hands-on experience providing deskside or on-site end-user support in a corporate or enterprise environment, • Experience using ServiceNow or similar IT Service Management (ITSM) tools, • Solid understanding of Active Directory / Entra ID administration and troubleshooting, • Good working knowledge of Microsoft 365 applications and end-user support, • Familiarity with Microsoft Cloud technologies, including Azure, is desirable, • Understanding of ITIL service management principles and best practices, • Excellent communication and customer service skills, with the ability to engage confidently with users at all levels, • Strong analytical and problem-solving skills with a proactive, solution-driven mindset, • Experience working in a managed service provider The Interview Process ☎️ Screening call: Phone call with our recruitment team to assess your suitability for the role, but also if the role is right for you First interview: A video call over MS Teams with the Hiring Manager + Team Member Second interview: Usually F2F interview onsite at one of our offices About Acora Acora are a progressive full-stack full-service business technology services partner, built for the AI era. Combining the capabilities of a Managed Service Provider (MSP), Managed Security Service Provider (MSSP), IT Consulting, Professional Services and Development company, Acora helps customers achieve breakthrough results - often quicker and at lower risk than they thought possible. We believe in a better working world, where our customers are confident to fully embrace the AI opportunity and generate economic impact. Our Values We’re proud to share the values we live by. They’re not dusty abstract concepts. Our values define our culture: they act as a promise to our customers and a constant challenge to ourselves, both as individuals and as a team, to be Game-Changers. #1 BE THE BEST YOU CAN BE We challenge ourselves to raise our game each day. By embracing a mindset of growth, we continuously strive to improve ourselves, our ways of working, and the service we deliver to our customers. #2 WE DO WHAT WE SAY When we make a promise, we follow-through - no excuses. We don’t leave anyone hanging or walk away from challenges. Reliable and focused, we value clear communication to build trust and give customers, and colleagues, the confidence they can count on us every time. #3 TOGETHER WE WIN Business is the biggest team sport of them all. By communicating well, breaking down silos and staying aligned, we create clarity and focus. Strong relationships, shared goals and commitment make us a winning team – for each other and for our customers. How to become an Acoran . . . If you would like to be considered for this position and want to be part of a growing & innovative company . . . Click "apply" now. To be considered for this position, you must have full rights to work in the UK. Equal Opportunities at Acora Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need. We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments. Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team

Are you an enthusiastic advocate for animals, driven by the desire to contribute to our overarching goal of ensuring every pet has access to affordable treatment? We're currently seeking a flexible In-house IT Support Engineer to support our continued growth. As an IT Support Engineer, you would be responsible for working with our MSP to assist our clinical and non-clinical staff with their technical needs, administering internal systems, ensuring documentation is up to date and accurate, and visiting our various locations to assist with troubleshooting and hardware installation. Your role would be to provide the technical support that’s needed to ensure our Nurses and Vets can work quickly and efficiently, helping as many pets as possible. We are a small flexible team, so there would be ample opportunities to get involved with new and exciting projects and up-skill into various technologies and platforms. About you: Our ideal candidate would be enthusiastic, eager to learn, able to assist our users in a calm and friendly manner, and have experience working on a service desk and administering Microsoft 365. Experience working in a medical or veterinary environment is beneficial but not required. Hold a clean driving licence as travel will be required. Responsibilities: • Providing IT support via phone, ticket system, or in person, • Logging tickets and following them through to completion, • Liaising between staff and 3rd party support, • On-site hardware maintenance and replacement, • Assisting with hardware installation at new sites, • Maintaining our digital asset register, • Maintaining IT documentation and keeping it up to date, • Assisting with projects and other learning opportunities, • Possible on-call requirements, • Administering various environments (Microsoft 365, vet-specific systems), • Supporting internal and bespoke applications/systems Requirements: • Full clean driving licence and access to a car, • Willing to travel to sites as required, • Strong written and verbal communication, • Strong troubleshooting skills Skills & Experience: • 1st/2nd line technical experience, • Experience in basic Microsoft 365 administration, • Experience using Microsoft Intune or other MDM platforms, • Experience administering phone systems beneficial, • Good working knowledge of Windows 11 support, • Good understanding of computer networking (experience with Meraki beneficial) Qualifications: • CCNA/CCENT or equivalent networking qualification, • CompTIA A+ or equivalent, • Microsoft certifications (beneficial but not required) Job particulars: contracted hours: 40/week Working days: Monday to Friday Hours of work: 08:30-17:30hrs Holiday allowance: 6 weeks (including bank holidays)

Hybrid - 2 days Office, 3 Home Are you ready to launch your career in tech support with a company making a real difference in the healthcare sector? We’re looking for a Front Desk Technical Analyst to join our clients Service & Support team – a perfect entry level role for someone with exceptional customer service skills, a curious mind, and a strong interest in technology. In this role, you’ll be the first point of contact for their customers when they need technical support—whether that’s via phone, email or the ticketing system. You'll log, triage, and resolve first-line issues by following the troubleshooting guidelines and escalate the more complex, technical stuff to the Analyst team. Clear and professional communication is key—you’ll be keeping end users and suppliers informed with timely updates to ensure issues are resolved promptly and efficiently. Part of your day will involve preparing and shipping hardware and consumables to users around the world, as well as working closely with logistic partners to make sure orders are fulfilled accurately and on time. You’ll also help maintain up-to-date records of hardware and consumables, support the team with admin tasks and documentation, and play an active role in improving internal processes—especially when you spot recurring issues or hear valuable feedback from users. You’ll build a strong working knowledge of their system in no time, enabling you to confidently provide excellent first line support, to the users who depend on it. What do you need? We’re looking for someone who communicates clearly and confidently—both in writing and when speaking to others. You enjoy solving problems and approach challenges with a logical, methodical mindset. Attention to detail comes naturally to you, and you're someone who takes pride in getting things right. You’re comfortable juggling multiple tasks and know how to prioritise your time effectively. You’re familiar with Microsoft Office and general IT systems, and while you may not know everything yet, you’re eager to learn and grow your technical skills. You work well with others, bring a positive, proactive attitude, and always put the needs of the customer first. It’s a bonus if you also have some experience in technical support, customer service, logistics, or admin—whether through work, volunteering, or study. A driving licence is also useful as the role is hybrid, 2 days in the office and the location isn’t easily accessible with public transport. Why Join? You’ll be joining an innovative company that’s making a real difference in healthcare around the world. From day one, you’ll be supported by a friendly, knowledgeable team who’ll help you gain hands-on experience and grow your confidence. There are clear opportunities to develop your skills, learn from experienced mentors, and take real steps forward in your career. If this sounds like the perfect fit for you, apply now with your CV via the link below and we will be in touch

Recruitment Consultant (Temporary Desk – Industrial Sector) Chester | Full 360 Role | £28-32k Basic + Uncapped Commission Are you an experienced Temp-focused Recruitment Consultant who thrives in a full 360 role and genuinely enjoys building relationships with both clients and candidates? Meridian Business Support is recruiting for a Recruitment Consultant to join our award winning branch based in Chester, supporting a busy temporary desk with a strong focus on industrial, logistics, warehousing and manufacturing roles across the Chester area. This is a fantastic opportunity for someone who enjoys running their own desk, developing new business and delivering a high-volume, high-quality temp solution. The Role This is a permanent, full-time position, working Monday to Friday, 8:00am – 5:00pm. You’ll manage the complete 360 recruitment lifecycle, working closely with the Branch Manager and wider team to grow and maintain a profitable temporary desk. Key responsibilities include: Sourcing and placing candidates into temporary assignments across industrial and logistics environments Managing all branch enquiries via phone and email from both clients and candidates Weekly payroll responsibility for 40+ temporary workers Writing and posting engaging job adverts across job boards and internal platforms Conducting telephone screens, face-to-face and WhatsApp video registrations Building and maintaining strong client relationships through regular contact and on-site visits Negotiating rates and terms with both clients and candidates Generating new business using sales, business development, marketing and networking techniques Identifying leads and converting them into sales opportunities Arranging and attending client meetings to present Meridian’s recruitment solutions Keeping CRM records fully up to date and compliant Understanding market trends, margins and competitor activity to maximise performance Achieving KPIs and contributing positively to the wider branch successYour own transport is essential due to regular client visits. What We’re Looking For - We’re keen to hear from ambitious recruitment professionals who can demonstrate: At least 2 years’ experience as a Recruitment Consultant, Temp Consultant or Internal Recruiter Proven experience recruiting within industrial sectors (warehouse, logistics, manufacturing, production) A successful track record of running a temp desk ideally Strong relationship-building and customer service skills A proactive, sales-driven and target-focused mindset Confidence, resilience and a “whatever it takes” team attitudeWhat’s in It for You? In return for your hard work and results, Meridian Business Support offers: Competitive salary Uncapped commission Laptop & mobile phone Excellent career progression and structured development Industry-recognised training and qualificationsBenefits include: 23 days holiday plus your birthday off Holiday purchase scheme Annual awards & conference weekend away Incentives and long service awards Pension & Death in Service cover Health Cash Plan Childcare vouchers Cycle to Work scheme Discounted gym membership Free eye tests & lifestyle discountsAbout Meridian Business Support Meridian Business Support is one of the UK’s largest award-winning independent recruitment consultancies, proudly recognised with a 3‑Star “Best Company to Work For” accreditation by Recruitment International. We’re passionate about developing our people, rewarding success and creating a supportive, high-performance culture. Ready to take the next step? Apply today or get in touch for a confidential discussion about this Recruitment Consultant opportunity

IT Service Desk Engineer to support our fashion retail operations, including HQ, stores, eCommerce, and distribution centers. You'll handle support requests, triage issues, and ensure technology operates smoothly during critical retail events. The role involves delivering L1/L2 support for retail PO

Waterstons is hiring an Apprentice IT Engineer in North East England, where you will join the Service Desk team as the first point of contact for customers. The starting salary is £20,000 with progression opportunities. You will provide exceptional customer service, triage tickets, and resolve inci

We are a Disability Confident Leader and guarantee to interview anyone with a disability if their application meets the essential criteria for the post. We welcome applications from people from all backgrounds, including those with disabilities, and provide reasonable adjustments throughout the recr

The position offers a competitive salary and an extensive benefits package, including vacation days and private medical insurance. Flexibility to work onsite with clients is necessary. This role involves providing onsite IT support and troubleshooting issues related to windows and mac devices.

Cognita Asia Holdings Pte Ltd is looking for a motivated Service Desk Analyst to join their European IT team. The role involves providing high-quality 1st line IT support for Cognita colleagues and school staff across Europe and the US. The ideal candidate will have experience in IT support, strong

Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multi-lingual team within their modern service office in Peterborough. We are seeking Spanish-speaking Service Desk Advisers to handle inbound IT support enquiries. Opportunity to progress within a

Apogee is looking for a Service Desk Engineer in the United Kingdom. Responsibilities include being the first point of contact for IT incidents, logging and prioritizing tickets, and supporting Windows 11 systems. The position offers flexible working options, including remote work, alongside a compr

Edwards & Pearce is seeking an IT Service Desk Engineer to join their dynamic IT team in Lincoln. The successful candidate will provide first-contact resolution for IT issues while ensuring desktop and network operations run smoothly. With 2-3 years of experience in IT support, your role will involv

Workplace IT Technologies Limited in Kings Lynn is searching for a Service Desk Team Lead to oversee and coach their Service Desk Engineers. With opportunities for career progression and hybrid working, this position promotes meaningful work in a supportive and regulated environment. This role invol

Ensure that all calls to the Service Desk are logged within the IT Service Management (ITSM) tool. We are looking for an IT Service Desk Analyst with excellent customer service, communication skills and an understanding of technology. You will work in a proactive and co-operative manner to maintain

The IT Service Desk Engineer provides 1st and 2nd support across our fashion retail operations covering HQ, stores, eCommerce, and distribution centers. Log, triage, prioritize, and resolve incidents/requests within defined SLAs and OLAs. Assist with store openings, moves, upgrades, cabling basics,

Peaple Talent is seeking an IT Service Desk Analyst in Swindon for a permanent role with a salary of £30,000 per annum. The position involves providing first and second line IT support across the Neptune business, maintaining accurate enquiry records, and participating in continuous service improve

Mars Recruitment is seeking an IT Service Desk Analyst in Abingdon for a 3-month temp contract. This role is pivotal as the first contact point for IT within the organization, emphasizing exceptional customer service. The ideal candidate will possess strong analytical skills, previous experience in

Bestway-Group is seeking an IT Service Desk Analyst to provide first-line technical support to Wholesale employees in the UK. The role involves logging incidents, resolving issues in line with service level agreements, and providing user training on IT hardware and software. Benefits include pension

A leading IT support company in Greater London seeks a team leader to enhance client service and manage the onsite team effectively. Ideal candidates will have at least 2 years of management experience, strong communication skills, and technical knowledge in IT and IT support. The role involves desi

Hargreaves Lansdown is looking for a Senior Service Desk Analyst to provide exceptional IT support across the business. Your responsibilities include maintaining service standards, improving IT processes, and fostering a supportive and inclusive team environment. Demonstrating integrity and professi

Practice Plus Group is looking for a Service Desk Analyst Level 1 to join their IT team in Southampton. The ideal candidate will have experience in a Service Desk role, a customer-focused mindset, and skills in technical troubleshooting across various platforms and applications. In this role, you wi

Realty Income Limited is looking for a Senior IT Service Desk Analyst to support end users and manage IT operations. The ideal candidate will have 5+ years of IT Service Desk experience, excellent problem-solving skills, and proficiency with ServiceNow. This role involves troubleshooting hardware/so

People First Team Japan/ピープルファーストチームジャパン in Central London is seeking a Mandarin speaking IT Service Desk Administrator to support approximately 100 staff and engage with external suppliers. The ideal candidate will provide 1st and 2nd line IT support and manage vario

Workplace IT is a Managed Service Provider (MSP) providing Co‑Managed IT Outsourcing and Digital Safeguarding to large, Health Housing and Social Care organisations across the UK. We’re looking for a Service Desk Team Lead to lead and coach our Service Desk team. Support the recruitment of new s

Drax Group is seeking an IT Service Desk Analyst to provide high-quality customer service for IT services. Successful applicants will be expected to work on-site 4 days a week in London and must have experience in 1st line IT support, alongside proficiency in multiple IT systems and software. This r

Laraveldaily is looking for a Service Desk Analyst to resolve customer calls promptly while providing exceptional customer service. The role includes assisting the Service Desk Team Lead with improvements and knowledge documentation. Applicants should have strong technical skills, the ability to wor

A leading kitchen appliance company in the United Kingdom is seeking a motivated Service Desk Analyst to join its Technology Services team. The company offers a competitive compensation package, employee discounts, and wellness benefits. The role involves being the first point of contact for IT issu

This role involves frontline IT support, ownership of incidents, and collaboration with the IT Operations team to ensure seamless service delivery. La Fosse is seeking an IT Service Desk Analyst for a prestigious sports organization in Central London. The opportunity includes working during major sp

Candidates must have at least 3 years of experience in IT, showcasing strong customer service skills, and the ability to troubleshoot various hardware and software issues. A leading technology provider in the financial services sector is seeking a Technical Support Specialist. You will communicate w

A fantastic opportunity has arisen for an IT Service Desk Analyst to join our London based law firm on a permanent basis. Familiarity with ITIL practices; ITIL Foundation certification required. Identify opportunities for service improvement and contribute to continuous improvement initiatives.

A technical recruitment agency is seeking a Technical Service Desk Analyst in Bromsgrove, offering a hybrid work model with 3 days in the office. Benefits include a competitive salary of £27,000 - £32,000, a learning and development bonus, holiday, training, and pension. The role involves providin

Solid self‑starter with the ability to work in a team environment. Other IT related functions and projects as requested that are not limited to daily support. Managing regional staff motion procedures such as account creation, laptop imaging and configuration, desk setup, mobile configuration, equ

The ideal candidate will have proven experience in IT Service Desk or Desktop Support, strong communication skills, and the ability to work independently. Lloyd Recruitment - Epsom is seeking an experienced IT Service Desk Analyst for a fast-paced technical environment. This office-based role involv

A leading creative production agency in London is seeking an experienced IT Service Desk Manager to oversee the internal IT support desk. Candidates with ITSM experience, strong communication skills, and a proactive attitude towards technology are encouraged to apply. The successful candidate will e

TC IT Services is looking for an IT Service Desk Engineer in Seaford, BN25 1LS, to join their team. The successful candidate will deliver IT support and solve queries for clients, ensuring high-quality service. This full-time position requires at least 2 years of IT support experience, proficiency i

This position offers a unique opportunity to influence IT provision in a new learning environment. Educators Wales is seeking a full-time IT Service Desk Assistant to provide first-line support across all campuses.

Sovereign Network Group is seeking an Apprentice IT Service Desk Support Technician in Basingstoke. The ideal candidate will have or be working towards their Maths and English GCSEs, with a keen interest in IT and a willingness to learn. You will deliver first-line IT support, manage requests, and a

This is an excellent opportunity for someone looking to combine service desk and deskside support responsibilities within a fast-paced, client-facing environment. We are working with a leading international professional services firm to recruit a Service Delivery Analyst to join their high-performin

Candidates must have a strong Technical Service Desk background and experience with ServiceNow, along with fluent support in Spanish and Portuguese. This position requires effective communication and multitasking skills. Immediate availability and living within 50 KM of Chester are preferred.