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Technical Service Desk background 2. HYBRID ROLE - 3 Days onsite Spanish + Portuguese Speaker - Must JD for the role: Essential Duties and Responsibilities Work as part of the Shift system on the IT Service Desk Receives and handles requests for service, following agreed procedures. Assigning th

IT Service Desk Analyst Annual Salary: £26,000 - £30,000 (depending on experience) Location: Newton Abbot * Job Type: Full-time We are seeking a highly organised and technically proficient ICT ServiceDesk Support Analyst to join our clients dedicated ICT support team.This role involves support

Provide first‑time fixes where possible and elevate unresolved issues to 2nd/3rd line support. The 1st Line IT Service Desk Analyst is responsible for providing first-level technical support to end users, ensuring issues and service requests are logged, triaged, and resolved efficiently. Serve as

The 1st Line IT Service Desk Analyst is responsible for providing first-level technical support to end users, ensuring issues and service requests are logged, triaged, and resolved efficiently. Log, categorise, prioritise, elevate, and resolve IT issues and service requests in line with SLAs. Previo

This role involves providing first-line IT support, handling service requests, troubleshooting issues, and ensuring service level agreements (SLAs) are met. Dabster is seeking a Service Desk professional to join their client's team in Chester, UK. The ideal candidate will have a background in IT Ser

Job Title: Desktop Support Analyst Contract Type: Permanent, Full Time Salary: Up to £33,000 Benefits: Private Medical, Pension, 25 days annual leave, Gym Membership, Cycle to Work Scheme, Employee Assistance Programme Office Location/Working Policy: Onsite Working Hours: (Apply online only) What to wear: Smart casual The Role As a Deskside Support Analyst, you will be part of the Service Operations team, providing face-to-face and on-site technical support to end users. You will act as a key point of contact for resolving hardware, software, and access-related issues, ensuring a high-quality user experience in a fast-paced, security-conscious environment. This role requires strong technical capability, excellent interpersonal skills, and a proactive, customer-focused approach to problem resolution, operating in line with ITIL best practices. Role Responsibilities • Provide deskside and on-site technical support to users, resolving incidents and service requests logged via ServiceNow or other approved channels, • Perform hands-on diagnosis, troubleshooting, and resolution of issues related to desktops, laptops, peripherals, mobile devices, and meeting room technology, • Support Microsoft operating systems, Active Directory / Entra ID, Microsoft 365, and Microsoft Cloud services (including Azure), • Manage user account administration, including account creation, access provisioning, group membership, and password resets using Active Directory / Entra ID, • Install, configure, upgrade, and replace end-user hardware and software in accordance with standard operating procedures, • Escalate complex or unresolved issues to second- or third-line support teams while maintaining ownership and clear communication with the user, • Ensure all incidents and service requests are accurately logged, prioritised, and resolved within agreed service level agreements (SLAs), • Follow documented technical procedures, security standards, and knowledge base articles to ensure consistent service delivery, • Support security and compliance requirements, including endpoint protection, patching, and secure device handling, • Collaborate with service desk, infrastructure, and security teams to support continuous service improvement, • Participate in shift-based or on-call rotations where required to support business operational needs Skills, Knowledge & Experience • Strong working knowledge of current and previous versions of Microsoft Windows and Windows Server, • Hands-on experience providing deskside or on-site end-user support in a corporate or enterprise environment, • Experience using ServiceNow or similar IT Service Management (ITSM) tools, • Solid understanding of Active Directory / Entra ID administration and troubleshooting, • Good working knowledge of Microsoft 365 applications and end-user support, • Familiarity with Microsoft Cloud technologies, including Azure, is desirable, • Understanding of ITIL service management principles and best practices, • Excellent communication and customer service skills, with the ability to engage confidently with users at all levels, • Strong analytical and problem-solving skills with a proactive, solution-driven mindset, • Experience working in a managed service provider The Interview Process ☎️ Screening call: Phone call with our recruitment team to assess your suitability for the role, but also if the role is right for you First interview: A video call over MS Teams with the Hiring Manager + Team Member Second interview: Usually F2F interview onsite at one of our offices About Acora Acora are a progressive full-stack full-service business technology services partner, built for the AI era. Combining the capabilities of a Managed Service Provider (MSP), Managed Security Service Provider (MSSP), IT Consulting, Professional Services and Development company, Acora helps customers achieve breakthrough results - often quicker and at lower risk than they thought possible. We believe in a better working world, where our customers are confident to fully embrace the AI opportunity and generate economic impact. Our Values We’re proud to share the values we live by. They’re not dusty abstract concepts. Our values define our culture: they act as a promise to our customers and a constant challenge to ourselves, both as individuals and as a team, to be Game-Changers. #1 BE THE BEST YOU CAN BE We challenge ourselves to raise our game each day. By embracing a mindset of growth, we continuously strive to improve ourselves, our ways of working, and the service we deliver to our customers. #2 WE DO WHAT WE SAY When we make a promise, we follow-through - no excuses. We don’t leave anyone hanging or walk away from challenges. Reliable and focused, we value clear communication to build trust and give customers, and colleagues, the confidence they can count on us every time. #3 TOGETHER WE WIN Business is the biggest team sport of them all. By communicating well, breaking down silos and staying aligned, we create clarity and focus. Strong relationships, shared goals and commitment make us a winning team – for each other and for our customers. How to become an Acoran . . . If you would like to be considered for this position and want to be part of a growing & innovative company . . . Click "apply" now. To be considered for this position, you must have full rights to work in the UK. Equal Opportunities at Acora Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need. We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments. Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team

Recruitment Consultant (Temporary Desk – Industrial Sector) Chester | Full 360 Role | £28-32k Basic + Uncapped Commission Are you an experienced Temp-focused Recruitment Consultant who thrives in a full 360 role and genuinely enjoys building relationships with both clients and candidates? Meridian Business Support is recruiting for a Recruitment Consultant to join our award winning branch based in Chester, supporting a busy temporary desk with a strong focus on industrial, logistics, warehousing and manufacturing roles across the Chester area. This is a fantastic opportunity for someone who enjoys running their own desk, developing new business and delivering a high-volume, high-quality temp solution. The Role This is a permanent, full-time position, working Monday to Friday, 8:00am – 5:00pm. You’ll manage the complete 360 recruitment lifecycle, working closely with the Branch Manager and wider team to grow and maintain a profitable temporary desk. Key responsibilities include: Sourcing and placing candidates into temporary assignments across industrial and logistics environments Managing all branch enquiries via phone and email from both clients and candidates Weekly payroll responsibility for 40+ temporary workers Writing and posting engaging job adverts across job boards and internal platforms Conducting telephone screens, face-to-face and WhatsApp video registrations Building and maintaining strong client relationships through regular contact and on-site visits Negotiating rates and terms with both clients and candidates Generating new business using sales, business development, marketing and networking techniques Identifying leads and converting them into sales opportunities Arranging and attending client meetings to present Meridian’s recruitment solutions Keeping CRM records fully up to date and compliant Understanding market trends, margins and competitor activity to maximise performance Achieving KPIs and contributing positively to the wider branch successYour own transport is essential due to regular client visits. What We’re Looking For - We’re keen to hear from ambitious recruitment professionals who can demonstrate: At least 2 years’ experience as a Recruitment Consultant, Temp Consultant or Internal Recruiter Proven experience recruiting within industrial sectors (warehouse, logistics, manufacturing, production) A successful track record of running a temp desk ideally Strong relationship-building and customer service skills A proactive, sales-driven and target-focused mindset Confidence, resilience and a “whatever it takes” team attitudeWhat’s in It for You? In return for your hard work and results, Meridian Business Support offers: Competitive salary Uncapped commission Laptop & mobile phone Excellent career progression and structured development Industry-recognised training and qualificationsBenefits include: 23 days holiday plus your birthday off Holiday purchase scheme Annual awards & conference weekend away Incentives and long service awards Pension & Death in Service cover Health Cash Plan Childcare vouchers Cycle to Work scheme Discounted gym membership Free eye tests & lifestyle discountsAbout Meridian Business Support Meridian Business Support is one of the UK’s largest award-winning independent recruitment consultancies, proudly recognised with a 3‑Star “Best Company to Work For” accreditation by Recruitment International. We’re passionate about developing our people, rewarding success and creating a supportive, high-performance culture. Ready to take the next step? Apply today or get in touch for a confidential discussion about this Recruitment Consultant opportunity

Hybrid - 2 days Office, 3 Home Are you ready to launch your career in tech support with a company making a real difference in the healthcare sector? We’re looking for a Front Desk Technical Analyst to join our clients Service & Support team – a perfect entry level role for someone with exceptional customer service skills, a curious mind, and a strong interest in technology. In this role, you’ll be the first point of contact for their customers when they need technical support—whether that’s via phone, email or the ticketing system. You'll log, triage, and resolve first-line issues by following the troubleshooting guidelines and escalate the more complex, technical stuff to the Analyst team. Clear and professional communication is key—you’ll be keeping end users and suppliers informed with timely updates to ensure issues are resolved promptly and efficiently. Part of your day will involve preparing and shipping hardware and consumables to users around the world, as well as working closely with logistic partners to make sure orders are fulfilled accurately and on time. You’ll also help maintain up-to-date records of hardware and consumables, support the team with admin tasks and documentation, and play an active role in improving internal processes—especially when you spot recurring issues or hear valuable feedback from users. You’ll build a strong working knowledge of their system in no time, enabling you to confidently provide excellent first line support, to the users who depend on it. What do you need? We’re looking for someone who communicates clearly and confidently—both in writing and when speaking to others. You enjoy solving problems and approach challenges with a logical, methodical mindset. Attention to detail comes naturally to you, and you're someone who takes pride in getting things right. You’re comfortable juggling multiple tasks and know how to prioritise your time effectively. You’re familiar with Microsoft Office and general IT systems, and while you may not know everything yet, you’re eager to learn and grow your technical skills. You work well with others, bring a positive, proactive attitude, and always put the needs of the customer first. It’s a bonus if you also have some experience in technical support, customer service, logistics, or admin—whether through work, volunteering, or study. A driving licence is also useful as the role is hybrid, 2 days in the office and the location isn’t easily accessible with public transport. Why Join? You’ll be joining an innovative company that’s making a real difference in healthcare around the world. From day one, you’ll be supported by a friendly, knowledgeable team who’ll help you gain hands-on experience and grow your confidence. There are clear opportunities to develop your skills, learn from experienced mentors, and take real steps forward in your career. If this sounds like the perfect fit for you, apply now with your CV via the link below and we will be in touch

Are you an enthusiastic advocate for animals, driven by the desire to contribute to our overarching goal of ensuring every pet has access to affordable treatment? We're currently seeking a flexible In-house IT Support Engineer to support our continued growth. As an IT Support Engineer, you would be responsible for working with our MSP to assist our clinical and non-clinical staff with their technical needs, administering internal systems, ensuring documentation is up to date and accurate, and visiting our various locations to assist with troubleshooting and hardware installation. Your role would be to provide the technical support that’s needed to ensure our Nurses and Vets can work quickly and efficiently, helping as many pets as possible. We are a small flexible team, so there would be ample opportunities to get involved with new and exciting projects and up-skill into various technologies and platforms. About you: Our ideal candidate would be enthusiastic, eager to learn, able to assist our users in a calm and friendly manner, and have experience working on a service desk and administering Microsoft 365. Experience working in a medical or veterinary environment is beneficial but not required. Hold a clean driving licence as travel will be required. Responsibilities: • Providing IT support via phone, ticket system, or in person, • Logging tickets and following them through to completion, • Liaising between staff and 3rd party support, • On-site hardware maintenance and replacement, • Assisting with hardware installation at new sites, • Maintaining our digital asset register, • Maintaining IT documentation and keeping it up to date, • Assisting with projects and other learning opportunities, • Possible on-call requirements, • Administering various environments (Microsoft 365, vet-specific systems), • Supporting internal and bespoke applications/systems Requirements: • Full clean driving licence and access to a car, • Willing to travel to sites as required, • Strong written and verbal communication, • Strong troubleshooting skills Skills & Experience: • 1st/2nd line technical experience, • Experience in basic Microsoft 365 administration, • Experience using Microsoft Intune or other MDM platforms, • Experience administering phone systems beneficial, • Good working knowledge of Windows 11 support, • Good understanding of computer networking (experience with Meraki beneficial) Qualifications: • CCNA/CCENT or equivalent networking qualification, • CompTIA A+ or equivalent, • Microsoft certifications (beneficial but not required) Job particulars: contracted hours: 40/week Working days: Monday to Friday Hours of work: 08:30-17:30hrs Holiday allowance: 6 weeks (including bank holidays)

Line IT Service Desk Engineer Overview of the Role Our client is recruiting for a Dedicated 2nd Line IT Service Desk Engineer to support one of their market leading, innovative customers. You will be based at their head office in Whiteley and sit with their knowledgeable Service Desk who will fully

People First Team Japan/ピープルファーストチームジャパン in Central London is seeking a Mandarin speaking IT Service Desk Administrator to support approximately 100 staff and engage with external suppliers. The ideal candidate will provide 1st and 2nd line IT support and manage vario

Workplace IT is a Managed Service Provider (MSP) providing Co‑Managed IT Outsourcing and Digital Safeguarding to large, Health Housing and Social Care organisations across the UK. We’re looking for a Service Desk Team Lead to lead and coach our Service Desk team. This role is Ideal for an experi

Cognita Asia Holdings Pte Ltd is looking for a motivated Service Desk Analyst to join their European IT team. The role involves providing high-quality 1st line IT support for Cognita colleagues and school staff across Europe and the US. The ideal candidate will have experience in IT support, strong

Bestway-Group is seeking an IT Service Desk Analyst to provide first-line technical support to Wholesale employees in the UK. The role involves logging incidents, resolving issues in line with service level agreements, and providing user training on IT hardware and software. Benefits include pension

Apogee is looking for a Service Desk Engineer in the United Kingdom. Responsibilities include being the first point of contact for IT incidents, logging and prioritizing tickets, and supporting Windows 11 systems. The position offers flexible working options, including remote work, alongside a compr

Workplace IT Technologies Limited in Kings Lynn is searching for a Service Desk Team Lead to oversee and coach their Service Desk Engineers. With opportunities for career progression and hybrid working, this position promotes meaningful work in a supportive and regulated environment. This role invol

The IT Service Desk Engineer provides 1st and 2nd support across our fashion retail operations covering HQ, stores, eCommerce, and distribution centers. Log, triage, prioritize, and resolve incidents/requests within defined SLAs and OLAs. Assist with store openings, moves, upgrades, cabling basics,

A leading IT support company in Greater London seeks a team leader to enhance client service and manage the onsite team effectively. Ideal candidates will have at least 2 years of management experience, strong communication skills, and technical knowledge in IT and IT support. The role involves desi

Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multi-lingual team within their modern service office in Peterborough. We are seeking Spanish-speaking Service Desk Advisers to handle inbound IT support enquiries. Opportunity to progress within a

You will take a proactive and calm approach to service escalations and troubleshooting with commercial sensitivity and acuity. You will own day-to-day operational performance, continuous improvement, and service governance, driving ticket quality, SLA achievement, incident reduction, customer satisf

The position offers a competitive salary and an extensive benefits package, including vacation days and private medical insurance. Flexibility to work onsite with clients is necessary. This role involves providing onsite IT support and troubleshooting issues related to windows and mac devices.

Mars Recruitment is seeking an IT Service Desk Analyst in Abingdon for a 3-month temp contract. This role is pivotal as the first contact point for IT within the organization, emphasizing exceptional customer service. The ideal candidate will possess strong analytical skills, previous experience in

Peaple Talent is seeking an IT Service Desk Analyst in Swindon for a permanent role with a salary of £30,000 per annum. The position involves providing first and second line IT support across the Neptune business, maintaining accurate enquiry records, and participating in continuous service improve

The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imagining hardware, swapping devices, and counting IT hardware inventory. Hands‑on experience work

Lloyd Recruitment is seeking an experienced IT Service Desk Analyst for an office-based role in the United Kingdom. Join us for an initial 6-month contract with no weekend or on-call requirements. This role is ideal for a candidate who can work independently and manages workload effectively, ensurin

The ideal candidate will have a proven track record in managing service desks, strong leadership abilities, and familiarity with ITIL frameworks. Evolve Business Group is seeking a Service Desk Manager located in Lancashire, United Kingdom, to lead the 1st Line Support Team. This role focuses on ens

Exceptional customer service skills, with strong verbal and written communication abilities. Deliver high-quality IT support and outstanding customer service in a fast-paced, high-pressure environment. Proven experience in a professional, high-volume IT Service Desk environment.

The role requires proven experience in service desk operations within IT or telecom environments. Vorboss is seeking a Service Desk Manager to oversee the delivery and maintenance of IT and Network products. Enjoy benefits such as a share plan, pension scheme, and annual leave that increases with te

Job Title: Senior D365 Business Central Project Manager Salary: £65,000 – £85,000 Location: UK-based (remote-first with occasional client site travel as required) Work Type: Permanent Role: You’ll be joining a. Job Title: Commercial Financial Controller Salary: £110,000 to £140,000 + bonus +

The ideal candidate will have over 4 years of experience in a similar IT support role, with strong skills in communication and problem-solving. You will be the first contact for IT requests, handling troubleshooting and incident management efficiently. DV Trading is dedicated to delivering top-notch

Laraveldaily is looking for a Service Desk Analyst to resolve customer calls promptly while providing exceptional customer service. The role includes assisting the Service Desk Team Lead with improvements and knowledge documentation. Applicants should have strong technical skills, the ability to wor

Linnaeus is looking for an IT Service Desk Engineer to provide technical support for veterinary practices and referral hospitals. Responsibilities include managing service requests, delivering 1st and 2nd line support, and training users. Full UK driving licence needed, with benefits for a collabora

NU Concept Solutions Ltd is seeking an IT Service Desk Technician (1st line) to join their small team in South Yorkshire. The successful candidate will also have the opportunity to learn and support specialized software like BIM and AutoCAD while occasionally traveling to other offices in the UK, wi

Tailor Made Technologies is seeking a Dedicated 2nd Line IT Service Desk Engineer based in Whiteley. Candidates should have experience with ITIL service desks, Active Directory, and cloud technologies like Office 365 and Azure. The company offers competitive benefits including 25 days holiday and pr

Additional benefits include private medical insurance, life assurance, and enhanced maternity and paternity leave. A leading cloud services provider is seeking a Service Desk Engineer to join their team in London. Candidates should possess strong technical knowledge and experience in a fast-paced se

Great Ormond Street Hospital Charity is looking for a Service Desk Manager to lead their Service Desk function and improve the technology experience for colleagues. The successful candidate will have significant experience in IT support, excellent problem-solving skills, and the ability to communica

Candidates should have familiarity with operating systems and languages, and a passion for customer relations. Cubic Corporation is seeking a Service Desk Technician to join their dynamic team in Stockton-On-Tees. A foundational ITIL certification is desirable.

Log, categorise, prioritise, and resolve IT issues and service requests in line with SLAs. The 1st Line IT Service Desk Analyst is responsible for providing first-level technical support to end users, ensuring issues and service requests are logged, triaged, and resolved efficiently. Previous experi

Acora - IT, Cyber & AI is looking for a Junior Service Desk Analyst to join the Service Operations team. The ideal candidate will possess strong knowledge of Microsoft operating systems and experience with IT service management tools such as ServiceNow. This role involves providing first-class techn

As a Service Desk Analyst Level 1, you will join a dedicated IT team at Practice Plus Group, supporting colleagues across a wide range of healthcare services. Experience in a Service Desk environment – at least one year in a similar role, with strong call‑handling and ticket‑management skills.

TLT LLP seeks an experienced IT Service Desk professional to support their London office. The position also requires strong problem-solving capabilities and the ability to lead and mentor junior staff. The role encompasses acting as the primary contact for IT issues, delivering exceptional service w

The position offers a salary range of £21,000 to £24,000 plus benefits, with a preference for office-based work with some hybrid flexibility. Deerfoot Recruitment Solutions Limited is hiring a Service Desk Analyst in Nottingham. This role is key for providing first-line IT support, ensuring system

Great Ormond Street Hospital is looking for a Service Desk Manager to lead the Service Desk function, focusing on service quality and team performance. The position offers a salary of £53,000 annually, along with a wide range of benefits including 30 days of annual leave and a flexible working appr

IT Service Desk Engineer to support our fashion retail operations, including HQ, stores, eCommerce, and distribution centers. You'll handle support requests, triage issues, and ensure technology operates smoothly during critical retail events. The role involves delivering L1/L2 support for retail PO

The IT Service Desk Manager will be responsible for overseeing PPC’s London-based IT support desk operations, ensuring exceptional service delivery to staff across the business. We are looking for an experienced and proactive IT Service Desk Manager to join our team and lead the day‑to‑day ope

HCLTech is looking for a Service Desk Analyst L1 based in Chester, United Kingdom. This position requires excellent communication skills and 1-5 years of experience in IT support. The role offers competitive compensation and benefits including vacation days and insurances.

This crucial role involves ensuring the smooth operation of IT services and delivering high-quality support to users. The ideal candidate has over 3 years of experience in end-user technical support across MAC and Windows environments, excels in customer service, and is familiar with desktop imaging

Responsibilities include managing service requests, assisting with IT compliance, and providing exceptional customer service. Tindall Riley & Co Limited is seeking a Service Desk Analyst to join their London office. The role offers a hybrid working model with a minimum of three days in the office pe