It service desk jobs in St AlbansCreate job alerts

A fast-growing IT consultancy and cloud services organisation is seeking an IT Support Engineer to join the team. This is an excellent opportunity for a self-motivated individual with experience in the managed services sector, looking to work with a wide range of technologies and progress their career. Job Title: IT Support Engineer Salary: £28,000 – £32,000 per annum, depending on experience. Location: Hemel Hempstead Hours: Monday to Friday, to cover shift of 8am – 5pm & 9am to 6pm Interested in hearing more? You'll thrive in a small but busy team environment where collaboration is key, with regular social events to build strong relationships and celebrate successes. Offering a supportive culture with tailored training opportunities to help you develop your skills and advance your career. Key responsibilities will include: • Managing service tickets via the internal system., • Liaising with clients to ensure their IT requirements are met., • Recommending, implementing, and supporting new technologies suited to client needs., • Maintaining and optimising clients’ day-to-day IT operations., • Providing support via telephone, remote administration tools, and on-site visits., • Managing projects from initial quotation through to post-implementation support. Do you have the required skills and experience required? • Experience with Microsoft Windows 7 onwards and Office 2010 onwards., • Strong experience with Microsoft 365., • Exposure to infrastructure devices such as switches, routers, and firewalls., • Experience working within a busy IT support desk environment., • 2–3 years’ experience in IT support within the managed services sector., • Full UK driving licence and access to own vehicle., • Excellent customer service and communication skills., • Strong attention to detail and ability to learn quickly., • A proactive attitude with a passion for learning new technologies., • Ability to work effectively within a friendly and collaborative team. Additional Information: • This role is primarily office-based, with occasional travel to client sites required (approx. 2 days per month)., • The position is ideal for an individual who is passionate about IT and eager to develop their skills across a broad range of technologies., • It offers significant opportunities for growth and career progression., • Candidates with previous experience in roles such as IT Support Engineer, Infrastructure Engineer, IT Service Engineer, IT Support Consultant, or IT Service Consultant may also be considered. For your information: *Interested? Please send your CV in as a Word format only **Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship) ***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses, we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days, please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.

Service Desk Engineer (1st/2nd Line) Location: Hertfordshire Salary: £28,000 - £30,000 with Working from home and Bonus My client, a highly successful and well-established business based in Hertfordshire, is looking to add a Service Desk Engineer to their growing team. The company works with a number of well-renowned organisations across the UK and has built a strong reputation for delivering high-quality service. If you are looking for a company that will genuinely invest in your development and support your career progression, then this is the opportunity for you. This is a close-knit team, where people enjoy working together, socialising, and where you are given the chance to learn and progress internally. This role is well suited to someone in the early stages of their IT career, who has a solid foundation in IT support, perhaps 1 or 2 years experience and ideally has worked on a Service Desk before. You’ll be someone who enjoys problem solving, has strong communication skills, and has a genuine interest in technology. Role: • Providing day-to-day 1st and 2nd Line support to internal users., • Logging, managing, and resolving tickets through the Service Desk., • Troubleshooting hardware and software issues across desktop environments., • Supporting Microsoft 365 applications including Outlook, Teams and SharePoint., • Managing users, permissions, and access via Active Directory., • Working closely with senior engineers to escalate and resolve more complex issues. Technical Experience: The ideal candidate will have strong, hands-on experience across: • Microsoft 365 / Office 365., • Windows OS (desktop support)., • Active Directory (user management, permissions)., • Service Desk / ticketing systems., • MDM Solutions, • Networking (DNS, DHCP, TCP/IP), • VOIP Telephony Support, • 1–3 years’ experience in an IT support or Service Desk environment (or equivalent exposure)., • A strong interest in technology and a desire to build a career in IT., • Excellent communication skills and a customer-focused mindset., • A proactive attitude with a willingness to learn and take on new challenges., • Hybrid working (2 days from home)., • Ongoing training and development opportunities., • A supportive and social team environment., • Exposure to modern technologies and well-known clients. Key Words: 1st Line, 2nd Line, IT Support Engineer, Service Desk Analyst, IT Engineer, Microsoft 365, Office 365, Windows, Active Directory, Helpdesk, Troubleshooting

The Customer Experience Director will be responsible for managing the Service Desk function within a large multinational IT managed service company. You will play a critical role in driving operational excellence, optimizing service delivery processes, and fostering a customer‑centric culture. Exp

A multinational IT managed service company is seeking a Customer Experience Director to manage the Service Desk function. Candidates should have a Bachelor's degree in IT or related field and experience in leadership roles within an IT managed service and Service Desk operations. This role involves

We are seeking an enthusiastic and proactive Service Desk Analyst with knowledge and passion in IT and technology. To support this growth, Spreadex is committed to more diversity and equality within our teams. This position requires excellent written and verbal communication, good organisation and p

We are a recruiting for an IT Support Analyst to join a successful and growing company based in St Albans. Our client is one of the leading players in their field, they're a friendly, sociable company with a relaxed yet professional atmosphere. They are looking for an enthusiastic and pro-active individual with knowledge and a passion for IT! This position is ideal for a candidate looking to build on their IT skills and experience, perhaps you are looking for that next step up! This is an excellent opportunity with encouraged development and progression on offer! What’s in it for you? • Salary: £32k-£38k depending on experience, • Hours: Mon-Fri, 7.30-4pm/9am-5.30pm, 1 in 3 days on the early shift., • Option to work from home 1 day per week after training period., • 25 days holiday (increasing to 30 after 4 years), • Bonus scheme after 6 month of service – up to 30% of salary!, • Contributory pension scheme, • Life insurance benefit (4 x salary), • Private medical insurance, • Discounts scheme for gym membership, travel and cinema, • Free parking Key responsibilities: • Provide support to internal and external users, • Prioritise and respond to tickets that come from multiple channels such as email, phone, chat and walk-ups, • Communicating with customers to help them resolve any technical issues, • Perform diagnostic and route cause analysis, • Monitoring and maintenance of computer systems and networks, including installing, configuring, and patching computer hardware, operating systems and applications. What the employer is looking for: • 2 years + in a similar IT Support/Service Desk Analyst role, • Pro-active attitude with a desire to help people., • Excellent written and communication skills, • Good organisation and prioritising skills, • Strong Windows desktop knowledge and administration (Windows 10), • Exchange server admin (Exchange 2013/2016, • Windows Server admin, • Active Directory and Group Policy, • Administration of Azure AD / Office 365, • Office / O365 applications including Team Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website. Please note due to the number of applications we often receive; only shortlisted applicants will be contacted

Support Desk Analyst Meriden, West Midlands Permanent Up to £26,000 pa (depending on experience) Full time, Monday to Friday - office based Benefits of the Support Desk Analyst role: 33 days holiday including bank holidays, pension scheme and free on-site parking. Please note this is an office-based Support Desk Analyst role in Meriden with no option to work from home. Are you a Support Desk Analyst who enjoys helping people and fixing problems? If you like being the go-to person when something isn’t working and take pride in finding solutions, this could be a great move for you. Pertemps, the UK’s largest independent recruitment agency, is looking for a reliable and approachable Support Desk Analyst to join their IT team. This is a great opportunity for a Support Desk Analyst who wants to build on their experience in a busy environment where no two days are the same. What you’ll be doing as a Support Desk Analyst: Acting as the first point of contact for all IT support queries across the business Logging, categorising and prioritising tickets through the helpdesk system Troubleshooting hardware, software, access and basic network issues Providing first-line support for Microsoft Office, Windows and business systems Managing user accounts including password resets, access and permissions Supporting new starters and leavers with account setup, equipment and access Escalating more complex issues with clear and accurate information Monitoring and progressing tickets to meet agreed response times Supporting laptops, mobiles and other IT equipment Assisting with system updates, patches and general maintenance Maintaining accurate ticket notes and contributing to support documentation What we’re looking for: Previous experience working as a Support Desk Analyst or in a similar first-line IT support role Experience working in a service desk environment, managing and updating tickets Good understanding of Windows, Microsoft Office and general IT systems Experience with user account management (password resets, permissions, access) Basic knowledge of networking or VPN connectivity issues Familiarity with ticketing systems and ideally ITIL-based processes Strong communication skills with the ability to explain technical issues clearly A calm, professional and helpful approach when dealing with users Good organisation skills with the ability to manage multiple tickets at once A methodical approach to troubleshooting and following processes Awareness of data protection and handling sensitive information appropriately It would be a bonus if you have: ITIL Foundation or similar Experience supporting multiple sites or remote users Exposure to cloud systems or business applications If you’re a Support Desk Analyst who enjoys being part of a supportive team and wants a role where you can build your skills and gain more exposure, this could be a great opportunity. Apply today

IT Support Specialist Meriden, West Midlands Permanent Up to £31,000 pa (depending on experience) Full time, Monday to Friday - office based Benefits of the IT Support Specialist role: 33 days holiday including bank holidays, pension scheme and free on-site parking. Please note this is an office-based IT Support Specialist role in Meriden with no option to work from home. Are you an IT Support Specialist who enjoys getting stuck into more complex IT issues and figuring out the root cause? If you like solving problems properly rather than applying quick fixes, this could be a great next step. Pertemps, the UK’s largest independent recruitment agency, is looking for a confident and proactive IT Support Specialist to join their IT team. This is a great opportunity for an IT Support Specialist who wants to take ownership of more complex support issues while helping to improve overall service and support the wider team. What you’ll be doing as an IT Support Specialist: Handling escalated incidents that require deeper investigation and technical troubleshooting Diagnosing root causes of issues across systems, applications and user environments Supporting business systems, including CRM platforms and internal applications Troubleshooting cloud-based services including Microsoft 365, access and identity issues Managing vendor and third-party support cases through to resolution Supporting major incidents and ensuring clear communication throughout Identifying trends in repeat issues and helping reduce recurring problems Creating and improving knowledge base articles and troubleshooting guides Supporting system rollouts, upgrades and changes across the business Coaching and supporting Support Desk Analysts with technical queries and best practice Ensuring all tickets are well documented with clear resolution details What we’re looking for: Previous experience working as an IT Support Specialist, or in a strong second-line / senior support role Experience handling complex or escalated IT issues Strong troubleshooting skills with a methodical approach to identifying root causes Good understanding of Microsoft 365, cloud services and user access management Experience supporting business systems such as CRM platforms Familiarity with ITIL processes and working in a structured service desk environment Experience working with third-party vendors or external support teams Strong communication skills with the ability to explain technical issues clearly Experience supporting or mentoring junior team members Good documentation skills and attention to detail It would be a bonus if you have: ITIL certification Experience with cloud infrastructure or automation tools Exposure to reporting, data analysis or SQL If you’re an IT Support Specialist who enjoys solving more complex problems and wants a role where you can make a real impact on service quality and team development, this could be a great opportunity. Apply today

This is an exciting entry-level opportunity for individuals with a passion for computing, problem-solving, and a strong desire to build a career in IT. We are seeking a Junior IT Service Desk Trainee to join our London office. The Wren Insurance Association Limited (Wren), an insurance mutual that p

The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imaging hardware, swapping devices, and counting IT hardware inventory. Hands‑on experience workin

Experience in a service desk, help desk, or IT support environment. Comfortable working with Microsoft Office applications and familiar with common IT tools and environments. Familiarity with ITIL principles or incident/change management processes.

Experience in a service desk, help desk, or IT support environment. You’ll spend three days each week on‑site with the team, with the remaining time working remotely. Our Service Desk is the front line of IT at CEF.

A leading educational recruitment agency is seeking an experienced Desktop Engineer for a Further Education College in West Yorkshire. This full-time, permanent role involves providing technical assistance to staff and students, managing IT projects, and ensuring effective use of IT infrastructure.

This is an excellent opportunity for someone with 1 3 years experience working in an MSP or structured IT service desk environment, who is comfortable working within SLA-driven support environments and managing ticket queues. We are recruiting for a Service Desk Engineer to join a growing IT service

The position offers a competitive hourly rate of £18-£20 and is ideal for candidates with a background in IT service desks. This role involves logging and prioritising IT queries, ensuring communication between various stakeholders, and maintaining service desk operations. A leading employment age

Air IT are equal opportunities employers, who value diversity and are strongly committed to providing equal employment opportunities for all and so please let us know if you require any reasonable adjustments at any point in the recruitment process. So, if you have experience in an IT helpdesk suppo

A major insurance firm in the UK seeks a Junior IT Service Desk Trainee to provide essential IT support across various global offices. This entry-level position offers comprehensive training and valuable experience in technical support roles. The position features a hybrid working model, fostering c

A recruitment services company is seeking a Service Desk Analyst for a hybrid role based in Peterborough after training. Candidates should have experience in IT Service Desk and strong skills in Windows and Google applications. Full training and progression opportunities are offered.

Experience with Sophos Endpoint Protection, XG Firewall, Mobile Control, Arcserve Backup & UDP, Oracle Databases, Client to Site VPNs, Microsoft Remote Desktop Services, Citrix Virtual Apps and Desktops, Mimecast. Conduct cyber and information security activities in line with our ISO27001 certified

A leading insurance technology company is looking for an IT Support Specialist to enhance employee IT experience at their London office. The company offers a hybrid work model and competitive benefits including private medical insurance and generous holiday allowance. Ideal candidates will have stro

Strong customer service skills and adaptability are key, along with knowledge in using tools like ServiceNow and Active Directory. A leading utilities provider in the Sussex area seeks a Service Desk Analyst for a temporary role of 6 months. You will support users through various communication metho

The position offers a structured hybrid working pattern of three days on-site and two days remote. Ideal for someone wishing to build a career in IT within a collaborative environment. A leading electrical wholesaler in the UK seeks an IT Support professional to join their team in Durham.

Additionally, familiarity with ITIL processes and ITSM tools is preferred. A technology consulting firm in Watford is seeking an IT Service Desk professional to be the first point of contact for all IT-related issues. The position involves working on the 11x7 shift system, troubleshooting incidents,

A technology service provider in the UK is seeking an experienced professional for the Service Desk role. This position involves managing incidents and service requests with a focus on customer satisfaction. The ideal candidate will have ITIL knowledge, technical troubleshooting skills, and a passio

IT Service Desk Engineer page is loaded## IT Service Desk Engineerlocations: Link Theory UK Ltd London Showroomtime type: Full timeposted on: Posted 5 Days Agojob requisition id: R00000004169713The CompanyAt Theory, we create clothes that matter that empower and improve the way we live throu

As our new IT Service Desk Technician, you will be the central point of contact for IT incidents and service requests across the Group. Based at our Wollaston site, you’ll be the primary face of IT support on the ground, delivering hands‑on assistance in person as well as remotely via phone and

A leading software company in Telford seeks a Service Desk Engineer to provide IT support and helpdesk services. Ideal candidates will have customer service skills and a keen interest in IT. Full training is provided, and applicants can expect a supportive team environment and opportunities for care

A leading fashion retail brand is looking for an IT Service Desk Engineer to provide essential 1st and 2nd level support for retail operations.

The ideal candidate will have a Bachelor's degree in IT, extensive leadership experience in IT managed services, and expertise in ITIL frameworks. A leading technology services provider is seeking a Customer Experience Director to manage the Service Desk function. Opportunities for growth are availa

You will help maintain IT documentation, deliver high-quality service, and collaborate with global IT teams to enhance support processes. Candidates should have a strong background in customer service and technical troubleshooting, ideally within a healthcare context. In this role, you’ll provide

This crucial role involves ensuring the smooth operation of IT services and delivering high-quality support to users. The ideal candidate has over 3 years of experience in end-user technical support across MAC and Windows environments, excels in customer service, and is familiar with desktop imaging

The role of IT Service Desk Analyst is to provide an outstanding service to colleagues at Forsters, dealing with incidents and requests, escalating as required. Capturing, logging and dealing with calls, emails and self-service actions to the IT Service Desk. Investigates problems in systems, proces

A leading IT consultancy in Greater London is seeking a Service Desk Analyst to provide first line support in an ITIL-aligned environment. The position offers professional growth, wellness support, and competitive benefits including a discretionary bonus, private medical insurance, and life assuranc

A managed services provider is looking for an experienced IT Support Engineer / 1st Line Technical Support Service Desk Analyst to join their office-based team in Bristol. The position offers competitive salary, benefits, and clear opportunities for career progression. This role requires proficiency

This role involves assisting end users with common incidents and IT service requests, focusing on customer experience and technical skill development. Opportunities for training and growth are available in this entry-level position. A business management firm based in the Greater London area is look

A leading recruitment firm is seeking ambitious 1st and 2nd Line Engineers in West Midlands, UK. The company emphasizes structured development plans and funded certifications, making this an excellent opportunity for long-term career growth.

A technology and cybersecurity firm in the UK is looking for a 1st Line Service Desk Engineer. Benefits include hybrid working, 25 days leave, and continuous learning opportunities. In this role, you will deliver excellent customer service, manage IT queries, and resolve issues for clients.

A leading tech-driven insurance firm is seeking a Senior Service Desk Analyst to manage daily operations and support a team of Service Desk Analysts. The ideal candidate has a strong background in IT support with proficiency in Microsoft 365 and a user-centric approach to service delivery. This posi

The role of IT Service Desk Analyst is to provide an outstanding service to colleagues at Forsters, dealing with incidents and requests, escalating as required. Capturing, logging and dealing with calls, emails and self-service actions to the IT Service Desk. Incident resolution may involve desk-sid

A leading IT service provider in Solihull seeks a 3rd Line Service Desk Engineer to join their Centre of Excellence – North team. The position supports hybrid working, offers generous leave, ongoing training, and various employee benefits, fostering a collaborative and inclusive culture. Ideal can

A dynamic IT service provider in London is seeking a proactive 1st Line IT Service Desk Engineer to join their team. This hybrid role involves being the first point of contact for IT issues, delivering exceptional customer service, and collaborating with team members. This is an exciting opportunity

Provide comprehensive helpdesk support, assisting colleagues with troubleshooting IT issues and resolving technical problems. The ability to effectively manage workload, prioritise tasks based on urgency and importance, and consistently deliver results within deadlines. Conduct IT inductions for new

The role ensures high-quality customer service by managing technical support and resolving various IT issues. This position offers a 12-month contract with opportunities for professional growth. A leading asset management firm is seeking a Service Desk Analyst for their London office.

A healthcare organization is seeking a Service Desk Analyst to join their IT team in the United Kingdom. Strong experience in IT support, particularly within the NHS digital solutions and Microsoft platform, is essential. This role demands exceptional customer service skills and the ability to provi

This role involves collaborating with Service Desk teams to streamline operations, utilizing ConnectWise RPA tools, and maintaining automation solutions. A leading networking company is seeking a proactive Automation Engineer to enhance IT services through automation workflows. Benefits include a co

Join Our IT Team: IT Service Desk Analyst Needed in Melton, Hull!. As the IT Service Desk Analyst you will be responsible for:. Proven experience as an IT Help Desk Technician, or entry / graduate level candidates with a relevant background.

This is a fantastic opportunity for someone with a couple of years' experience of 1st and 2nd line support on an IT Service Desk to become a service desk lead, mentoring one member of the team. Two years plus of working in an IT service desk environment with good technical skills in:. Management or