Trabajos it service desk en GlasgowCrear alertas

About the role & company:Valorem First helps businesses work smarter through practical, cost-effective technology and digital transformation. In this entry-level Service Desk role, you’ll support a range of clients by handling first-line IT support requests and working alongside experienced engineers to resolve technical issues. You’ll gain hands-on experience across different technologies and business environments, making this an ideal starting point for a career in IT. If you’re completing the QA IT Support Professional apprenticeship (SCQF Level 8), you’ll combine real-world work with structured learning to build strong technical and professional skills. Who we’re looking for:We’re looking for someone with the right attitude rather than lots of experience. You’re keen to learn, comfortable asking questions, and enjoy helping people. You communicate clearly, stay calm under pressure, and are curious about how technology works. You’re organised, able to manage multiple tasks, and know when to ask for support or escalate issues. Responsibilities: • Respond to incoming service requests via phone, email, and our ticketing system, • Provide first and second line technical support to clients, troubleshooting common issues with guidance from other team members, • Log all incidents and service requests accurately and in detail within our ticketing system and in line with our procedures, • Monitor and respond to alerts from our remote monitoring platforms under supervision, • Escalate complex technical issues to other engineers with clear information about the problem and steps already taken, • Follow established procedures and processes to ensure consistent service delivery, • Maintain regular communication with clients, keeping them updated on ticket progress, • Strong interest in IT and technology with a desire to build a career in technical support, • Good problem-solving skills and logical thinking ability, • Excellent communication skills – able to explain technical concepts to non-technical users, • Customer service mindset with a friendly, professional approach, • Ability to work well in a team and ask for help when needed, • Basic understanding of Windows operating systems, • Basic knowledge of Microsoft 365 / Office applications, • Organised approach to work with good attention to detail, • Willingness to learn and develop new skills Working hours: 8am - 4pm or 9am - 5pm Benefits: • Access to online training and certification programmes, • Structured apprenticeship with regular reviews and support from QA, • Mentoring from experienced engineers, • Opportunities for professional growth and career progression within Valorem First, • Holidays: 28 days (including bank holidays), • Pension: 5% employee / 3% employer 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

The Company: A long-established organisation with over a century of experience in manufacturing and defense projects. With a focus on advancing engineering technology through innovative solutions, especially in the field of sustainable propulsion systems-moving from hybrid to alternative fuel technologies, including hydrogen. Their ongoing development is driven by a commitment to core values: safety, sustainability, quality, innovation, excellence, and teamwork. Overview:The IT Manager leads the delivery, security, reliability, and ongoing improvement of IT services and infrastructure, acting as the strategic link between technology and business objectives. Reporting to the Head of Finance and IT, this role oversees IT Infrastructure and Support functions, managing a team of two and ensuring seamless, secure, and scalable IT operations across the business. Key Responsibilities: • People Leadership: Manage, mentor, and develop IT Infrastructure Engineer and IT Support Engineer. Oversee performance, resource planning, and foster a culture of accountability and continuous improvement., • IT Operations & Service Delivery: Ensure delivery of reliable IT services that meet business SLAs. Oversee incident, problem, and change management processes, serving as an escalation point for technical issues., • Infrastructure Management: Direct the design, implementation, and maintenance of on-premises, cloud, and hybrid IT infrastructure. Ensure system availability, resilience, and compliance with recovery and continuity plans., • End-User Support: Drive high-quality, consistent end-user support. Oversee device lifecycle, onboarding/offboarding, and enhance user satisfaction with a focus on self-service and knowledge sharing., • Security & Compliance: Enforce IT security standards and compliance with policies and regulatory requirements. Oversee risk management, vulnerability patching, and audit readiness., • Strategy & Budget: Develop and execute IT strategy in alignment with business goals. Manage IT budgets, vendor relationships, and prioritise technology investments., • 5-10+ years' experience in IT operations or infrastructure/support; 2-5+ years in a management role, • Knowledge of business system / ERP implementation, • Experience with Cyber Essentials / Cyber Essentials Plus, • Experience managing infrastructure and service desk teams, • Strong technical knowledge (enterprise infrastructure, cloud platforms, IT support operations)

Job Title: Service Desk Consultant - Level 2 Location: Glasgow (hybrid working - 3 days in the office, 2 remote) Salary: Up to £40k per year + bonus Job type: Full Time, Permanent About the role; As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs. Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement initiatives and knowledge sharing within the service desk. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of +80 and our accreditation as a 'Great Place to Work' in addition to being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Why should I work for TSG? • Employee ownership - as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes, • Our open and honest culture where feedback is taken on-board and acted upon, • Our social events - annual all expenses paid 'TSG Festival' and team building funds, • Two paid CSR days per annum that you can use to support the community, • Giving something back - the 'TSG Foundation' established in November 2022 has so far donated over £160,000 to support nominated businesses and charities, • Our responsibility to the environment as we work towards net carbon zero, • Flexible working opportunities including home working and hybrid options, • Annual salary benchmarking, • Ensure customers' tickets are responded to within SLA, • Ensure communication with the customer is regular with regards to their incident/change request, • Diagnose and resolve incidents using TSGs remote access tools and verbal instructions, • Update TSGs ticketing system and technical information repository with detailed notes, • Liaise with partners and third parties to aid in the resolution of incidents, • Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers, • At least one Microsoft certification at the associate level, such as - AZ-104: Azure Administrator Associate, AZ-500: Azure Security Engineer Associate, AZ-700: Azure Network Engineer Associate, AZ-140: Azure Virtual Desktop Associate or SC-300: Identity and Access Administrator Associate, • A full UK driving license is required, • Strong expertise in on-premise infrastructure, including networking and server management, combined with solid cloud skills, • Proficient understanding of firewalls, anti-virus, and other security technologies, • Hands-on experience with Microsoft Exchange and Office 365, • Strong relationship-building skills with the wider business, • In-depth understanding of firewall technologies, • Experience with cloud-based backup solutions, • Good understanding of on-premises backup technologies, • Knowledge of hosted telephony, • Familiarity with routing and switching, • Experience with enterprise anti-virus software, such as Sophos, • 25 days annual leave + public holidays, rising with length of service, • Employee benefits trust, • Company bonus scheme, • Life assurance 4 x Salary, • Contributory pension scheme at 4% matched, • Healthcare and cash plan, • Electric vehicle salary sacrifice scheme, • Cycle to work scheme, • Employee discounts, • Employee assistance programme, • Paid CSR Days, • Company sick pay and income protection cover, • Enhanced Maternity and Paternity pay, • Employee recognition scheme, • Eyecare vouchers, • Discounted gym membership

Senior IT Service Desk Analyst Full time, Permanent Location – Onsite Glasgow with regular travel across other sites Closing date: 9 March Who we are: We’re not just talking about making a difference, we’re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals. You’ll be joining our teams of practical doers, future thinkers and business champions. We’re enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come. About the role: You’ll be an integral part of the global Service Desk team, solving IT related issues for colleagues across the UK, North America, Canada and Japan. You’ll get to put your passion for delivering great customer service and high-quality support to good use. Day-to-day, you’ll ensure issues are resolved within agreed SLAs and help to deliver continual Service Improvements across the wider business. The role will also involve providing technical expertise to 1st line Service Desk colleagues and other IT functions. Some other duties include – • Liaising with and providing technical expertise to other IT functions across the Drax Group, • Being the subject matter expert within the Service Desk for a defined list of systems and technologies, • Working with project teams to prepare for and onboard new and updated services, • Identifying process improvements within the Service Desk areas of responsibility, • Identifying opportunities to expand the scope of support provided within the Service Desk, embracing and encouraging a ‘shift left’ approach in collaboration with other support teams and service providers Please note, this role covers regular travel across our Scottish hydro sites and you’ll be expected to travel in your own vehicle the majority of the time. Expenses will be paid for your travel. You’ll be expected to travel to other sites on average around 2 days per week depending on business needs. This role requires you to be in the Glasgow office/on site 4 days per week and there’s the option to work one day from home. You must have a valid UK driving licence. Who we’re looking for: You’ll be a strong communicator, keen problem-solver and love to contribute your ideas for improving processes. You’ll also have a working knowledge with the below: • Windows operating systems, • Active Directory/ Azure Active Directory / Group Policy, • Microsoft Office/ Microsoft Exchange/ Office 365/ Microsoft Cloud Services, • Intune Device Management, including Windows and Apple devices, • Installation, configuration, troubleshooting and maintenance of desktop hardware and software Rewards and benefits: As you help us to shape the future, we’ve shaped our rewards and benefits to help you thrive and support your lifestyle. If successful in this role you’ll get: · A discretionary bonus depending on company performance · Private Healthcare · SAYE (Sharesave): discretionary scheme from time to time · Personal accident cover · Group personal pension plan where we’ll pay up to 10% · Holiday 25 days plus bank holidays · Reimbursement of the cost of your annual membership of one relevant and appropriate professional body We’re committed to making a tangible impact on the climate challenge we all face. Drax is where your individual purpose can work alongside your career drive. We work as part of a team that shares a passion for doing what’s right for the future. With Drax you can shape your career and a future for generations to come. Together, we make it happen. At Drax, we’re committed to fostering an environment where everyone feels valued and respected, regardless of their role. To make this a reality, we actively work to better represent the communities we operate in, foster inclusion, and establish fair processes. Through these actions, we build the trust needed for all colleagues at Drax to contribute their perspectives and talents, no matter their background. Find out more about our approach ___ Talk to us about flexible working! How to apply: Think this role’s for you? Click the ‘apply now’ button to begin your Drax journey. If you want to find out more about Drax, check out our ___ to see our latest news. We understand that you may have some additional questions about the role. If you’d like to have a confidential chat to discuss the role in more detail, please email We reserve the right to close roles early when the particular role and / or location has had sufficient applications.

Join a notable company committed to employee success, with benefits including flexible working opportunities and excellent progression paths. A leading Managed IT Services provider in the UK seeks a Level 2 Service Desk Consultant to resolve complex technical incidents. You will diagnose issues acro

Minimum 12 months of experience in a Service Desk or Helpdesk environment. CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, ITIL Foundation v4. Join a Global Leader in IT Solutions as an IT Service Desk Analyst.

The role involves liaising with IT functions, onboarding new services, and enhancing service processes. A leading renewable energy company seeks a Senior IT Service Desk Analyst to provide technical support and resolve IT issues for their teams across various locations. The position requires regular

A fantastic opportunity has arisen for a IT Service Desk Analyst/1st/2nd Line Support Analyst to join our Glasgow based law firm on an initial 12‑Month Fixed Term Contract. Collaborate with peers and other legal and business services teams to resolve service issues in a timely fashion. Prioritise

A leading energy provider based in Glasgow is seeking a Service Desk Technician to deliver IT support across various regions, including the UK and North America.

The role involves providing IT assistance on desktop applications, supporting end-users, and collaborating with teams to resolve service issues. A Glasgow-based law firm is seeking an IT Service Desk Analyst for a 12-month fixed-term contract. This position ensures customer satisfaction through proa

Responsibilities include providing user support, managing remote work solutions, and liaising with the IT Service Desk. A prominent international law firm in Glasgow is seeking IT support professionals to guide staff on IT services and manage software and hardware incidents. A successful candidate w

A leading Managed IT Services provider in Glasgow is seeking a Level 2 Service Desk Consultant to resolve technical incidents.

Identifying opportunities to expand the scope of support provided within the Service Desk, embracing and encouraging a ‘shift left’ approach in collaboration with other support teams and service providers. Identifying process improvements within the Service Desk areas of responsibility. Location

You will provide a professional IT support service to the whole firm with end-to-end management of software and hardware incidents and service requests. We are committed to delivering positive impacts to our communities through our Social Impact programme. Competitive remuneration with the flexibili

An innovative IT consultancy is seeking a Service Desk Engineer in Glasgow to deliver exceptional customer experiences. You will support clients by effectively communicating and resolving technical issues through a collaborative approach. Benefits include unlimited holidays, flexible working, and co

Elior at work - Workdays Made Better with Great Food A great workday starts with great food , and we know food at work should be more than just a sandwich at your desk. That's why we bring exciting, fresh, and flexible catering to workplaces across the UK. Whether it's a quick grab-and-go snack or a hearty lunch, with tech-powered ordering and diverse menus , we keep teams happy, energised, and ready to take on the day. What you'll be doing... As a Chef, you will have plenty of responsibility and opportunity to grow in your role, becoming a critical member of our team. This is an opportunity to work with a professional sports team and to help shape their diets and nutrition in conjunction with the team's sports scientists. Ensure the food is to the highest standard Working in a sporting environment with one of the UK's top professional teams. Ensure the kitchen and service area are always clean, well-presented, and well-stocked Keep up to date with menus and what food is on offer Offer a warm and friendly service Ensure COSHH, Food Safety, and Health & Safety are followed Working Pattern: Monday | Tuesday | Thursday | Friday - 7:00 am start, 7.5 hours per day, with the opportunity for overtime. What can you bring? Possess a passion for food An interest in sports-related diets and nutrition Focused on the front line Genuine interest in customer service excellence Team player Previous catering experience essential Brilliant Work Deserves Brilliant Perks! At Elior, we believe that when you love where you work, it shows. That's why we make sure our team feels appreciated, supported, and set up for success! Here's what's waiting for you: Free, tasty meals • Enjoy tasty, nutritious food on us while you work! Flexible working, • including part time roles, because life doesn't run on a 9-5 schedule. Plenty of Time to Unwind, • 28 days of holiday, and after two years, enjoy even more with 31 days. Leave for life's important moments, • whether family, personal or unexpected. Give back time, • paid volunteering days for the causes you care about. Room to grow, • career development and learning opportunities for all stages of your career. Wellbeing first, • mental health support and wellbeing perks. Financial security, • pension schemes and life assurance. Exclusive discounts, • save on entertainment, leisure, and even travel! One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage. Why You'll Love Working Here We're a people-first business with over 10,000 colleagues across the UK , serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day. And here's the best part - 87% of our team say they're proud to work here! Why? Because we create a place where you're listened to, trusted, supported, and valued. Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you're passionate and ready to grow, we want to hear from you! We Celebrate You! At Elior, diversity and inclusion aren't just policies, they're who we are. We know that different perspectives make us stronger, and we're dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed. Need any support or adjustments during the application process? Just let us know - we're happy to help! Ready to join us? Hit 'Apply Now' and let's chat! TPBN1_UKCT

With Computershare your further career development is vital, with Global Tech Support’s Internal development program which provides you with pathways into roles such as Application Support, Software Development, IT Security and many more. If you are looking for an exciting and unique opportunity,

Experience working in IT Service Desk ticketing systems and ticket queue prioritisation. Competitive Package – Enjoy a competitive salary and great benefits with flexible and hybrid working options. Acting as a link between the service desk function and senior IT, contributing to issue visibility,

A prominent financial services provider in the UK seeks a skilled Service Desk Analyst to deliver excellent technical support. This hybrid position offers exciting opportunities for professional growth and a supportive work environment where employees can thrive. Candidates should have over 3 years

A leading technology solutions provider is seeking an experienced IT Service Desk Engineer to be the first point of contact for technical support across the UK. The role allows for remote work but requires regular client visits in Twyford. Responsibilities include providing first and second line sup

A progressive construction company in Bellshill seeks a Senior IT Service Desk Technician to enhance their team. This role involves providing high-standard technical support, owning ticket prioritisation, and contributing to service stability. The ideal candidate should have over 3 years of experien

A prominent NHS Trust in the UK is searching for highly motivated individuals to provide first line IT support within its Service Delivery Centre. This role involves interpreting customer needs, troubleshooting IT issues, and ensuring excellent service delivery. Join a team dedicated to supporting h

We are recruiting for a key position in our Global IT service desk team. Genus prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, p

This role offers an exciting opportunity to be a vital part of a dynamic IT environment. Our client is seeking a dedicated IT Service Desk professional to join their team. Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here.

Act as a link between the service desk function and senior IT, contributing to issue visibility, escalation, and improvement discussions. McLaughlin and Harvey are an equal opportunities employer committed to creating an inclusive and diverse workplace where everyone is treated with dignity and resp

Do you have e* Competitive salary and benefits package* Opp

This role offers a competitive salary and ample opportunities for professional development, making it ideal for passionate individuals ready to enhance their skills in a collaborative environment. Join a dynamic team at a leading technology company as an IT Support professional in Southampton. You'l

A leading tech company is seeking an experienced IT Service Desk Engineer to provide high-quality technical support across multiple regions. This critical role focuses on ensuring employees have a seamless technology experience, managing service requests, and supporting device integration within a f

A UK-based IT service provider is seeking an IT Service Desk Engineer for a role that offers 12-hour shifts, 4 days on and 4 days off. Competitive benefits include training opportunities, referral bonuses, and 25 days annual leave. The ideal candidate will be responsible for resolving technical issu

A leading technology company in Scotland is seeking a Senior IT Service Desk Technician to support internal users and manage ticket prioritization. The role requires over 3 years of experience in service desk environments, strong troubleshooting skills, and effective communication with both technica

Candidates should have strong communication skills, experience in IT support, and familiarity with IT systems. A leading technology solutions provider in the United Kingdom seeks an Onsite Engineer / Service Desk Analyst. The role involves responding to IT incidents, providing exceptional customer s

The organization is committed to equality and diversity in its hiring practices. A renowned camping organization in the United Kingdom is seeking a Service Desk Analyst to join their Technology & Change team. The ideal candidate will have relevant experience in IT support and ITIL certification.

Albans, United Kingdom, is seeking an IT Service Desk Support to provide technical support for end-users. Skechers offers a competitive salary and benefits, alongside opportunities for career growth. The role involves collaborating with the USA team, tracking IT issues, and ensuring timely resolutio

Candidates must have at least 12 months in a Service Desk environment, strong communication skills, and familiarity with Windows 10/11 and cloud platforms. A global leader in technology solutions is seeking an experienced IT Service Desk Analyst in East Kilbride. The role includes resolving IT ticke

This full-time position offers competitive compensation and generous benefits, including flexible working arrangements and extensive professional development opportunities. The successful candidate will work within a dynamic team to ensure a high level of customer service and tackle technical challe

Acting as a link between the service desk function and senior IT, contributing to issue visibility, escalation, and improvement discussions. Competitive Package – Enjoy a competitive salary and great benefits with flexible and hybrid working options. IT service desk / support role with experience

A leading media company is seeking an IT Service Desk professional to manage service issues and assist internal customers from their London Paddington office. Candidates should possess excellent communication and customer service skills, as well as experience with Google Workspace and Office 365. Th

There are also a number of Accessibility Tools compatible with the myjobscotland website which may assist you with your application. The Support for Learning Worker plays a key role within the main stream primary and additional support needs primary and secondary school environment in providing supp

Oliver Smith Recruitment are working exclusively with our key client in Glasgow to recruit a Customer Service Advisor on a permanent basis. Reporting to the Customer Service Manager, you will be working in an inclusive, friendly team where teamwork and encouragement sit at the very heart of the busi

Schedule, collate and generate data on a monthly basis of all site plant from a condition monitoring viewpoint, highlighting pre-fail components. This position is based on a continental shift pattern and is within the drinks industry. Must be or have been a multiskilled engineer with hands on experi

There are also a number of Accessibility Tools compatible with the myjobscotland website which may assist you with your application. The Support for Learning Worker plays a key role within the mainstream primary school environment in providing support and assistance to children and young people with

Competitive salary and benefits are on offer, along with the chance to make a real impact in a dynamic organisation. What you'll get in returnYou’ll join a collaborative and forward-thinking team in a hybrid working environment (once probation is passed), with opportunities to contribute to global

You will support staff systems, teaching laboratories and AV facilities, maintain standard desktop images, contribute to service improvement, and work closely with central Professional Services to ensure reliable, efficient IT delivery. The Faculty of Humanities & Social Sciences (HaSS) are looking

Is able to register with the Scottish Social Services Council (SSSC) within 6 months of starting. As a Support Worker, you will play a vital role in supporting our tenants with daily living tasks and encouraging their independence. Your responsibilities will include:.