Service Desk Shift Analyst
22 days ago
Portsmouth
Job Title: Service Desk Shift Analyst Location: Portsmouth Hampshire Hybrid Working Arrangements Compensation: Competitive Salary Benefits Overtime Role Type: Full time / Permanent Role ID: SF64814 At Babcock were working to create a safe and secure world together and if you join us you can play your part as a Service Desk Shift Analyst at our Lakeside Offices Portsmouth Hampshire site. The role As a Service Desk Shift Analyst youll have a role thats out of the ordinary. Working as part of our Babcock Corporate Services business unit youll be supporting and providing an excellent 1st line support service for all software hardware and network issues to our customers while at the same time developing a future career with Babcock International. Training Available - We are committed to developing your career within Babcock International which is why we provide onboarding training for 4-6 weeks with an aim to provide you an understanding of the systems processes and requirements for the addition to this further training outside the standard requirements can be provided to further develop your interest in specialised areas after 6 months. Day to day youll be responsible for answering calls chats and service requests received to the Service Desk to the required standards. • Capturing all interactions into our ticketing system., • Providing excellent customer service via all reporting/contact channels., • Escalate when appropriate to ensure a prompt restoration of service., • Additional administration duties to support our 2nd line/3rd line teams., • To complete a variety of checks and monitoring activities on Babcock Infrastructure throughout the shift and as directed by the Shift Senior. This role is full time 40.5 hours per week working 4 days on 4 days and can be delivered from our Lakeside Offices Portsmouth Hampshire alongside home working arrangements. Earliest start 6.30am with the latest finish 8.30pm 12 hour shifts. Essential experience of the Service Desk Shift Analyst • Customer service experience (face to face/over the phone), • Previous service desk experience at an entry level or call centre experience, • Experience using any form of ticketing system that captures customer information, • Experience with systems such as Active Directory and Microsoft Applications, • An interest or strong passion for IT Qualifications for the Service Desk Shift Analyst • We value difference and dont have a fixed idea when it comes to background or education provided you can show the required level of experience and/or willingness to learn then we would like to hear from you. Security Clearance The successful candidate must be able to achieve and maintain Security Check (SC) and Developed Vetting (DV) security clearance for this role. Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth nationality current or former citizenship and any residency you hold or have held. Further details are available at___ Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth nationality current or former citizenship and any residency you hold or have held. Further details are available at Job Title: Service Desk Shift Analyst Location: Portsmouth Hampshire Hybrid Working Arrangements Compensation: Competitive Salary Benefits Overtime Role Type: Full time / Permanent Role ID: SF64814 At Babcock were working to create a safe and secure world together and if you join us you can play your part as a Service Desk Shift Analyst at our Lakeside Offices Portsmouth Hampshire site. The role As a Service Desk Shift Analyst youll have a role thats out of the ordinary. Working as part of our Babcock Corporate Services business unit youll be supporting and providing an excellent 1st line support service for all software hardware and network issues to our customers while at the same time developing a future career with Babcock International. Training Available - We are committed to developing your career within Babcock International which is why we provide onboarding training for 4-6 weeks with an aim to provide you an understanding of the systems processes and requirements for the addition to this further training outside the standard requirements can be provided to further develop your interest in specialised areas after 6 months. Day to day youll be responsible for answering calls chats and service requests received to the Service Desk to the required standards. • Capturing all interactions into our ticketing system., • Providing excellent customer service via all reporting/contact channels., • Escalate when appropriate to ensure a prompt restoration of service., • Additional administration duties to support our 2nd line/3rd line teams., • To complete a variety of checks and monitoring activities on Babcock Infrastructure throughout the shift and as directed by the Shift Senior. This role is full time 40.5 hours per week working 4 days on 4 days and can be delivered from our Lakeside Offices Portsmouth Hampshire alongside home working arrangements. Earliest start 6.30am with the latest finish 8.30pm 12 hour shifts. Essential experience of the Service Desk Shift Analyst • Customer service experience (face to face/over the phone), • Previous service desk experience at an entry level or call centre experience, • Experience using any form of ticketing system that captures customer information, • Experience with systems such as Active Directory and Microsoft Applications, • An interest or strong passion for IT Qualifications for the Service Desk Shift Analyst • We value difference and dont have a fixed idea when it comes to background or education provided you can show the required level of experience and/or willingness to learn then we would like to hear from you. Security Clearance The successful candidate must be able to achieve and maintain Security Check (SC) and Developed Vetting (DV) security clearance for this role. Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth nationality current or former citizenship and any residency you hold or have held. Further details are available at * * * * * * * * * *