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Role: Helpdesk Lead (1st & 2nd Line)Location: Wellingborough, Northamptonshire (Hybrid Working + Occasional Client Site Visits)Salary: Up to £40,000 per annum Overview Our client is a newly established Managed Service Provider (MSP) with ambitious growth plans and a strong commitment to delivering exceptional service to its customers. As part of building its Helpdesk function from the ground up, our client is seeking a proactive, highly organised Helpdesk Lead to play a key role in shaping and developing the Service Desk operation. This opportunity goes beyond a traditional Service Desk position. It is ideal for an experienced IT support professional who wants to combine hands-on 1st and 2nd line support with operational responsibility - helping to implement structure, improve processes, and contribute to building a high-performing support function. Key Responsibilities • Act as the main point of contact for IT support queries via phone, email, and ticketing system, • Provide 1st and 2nd line technical support to external clients, • Assist in designing, implementing, and improving Helpdesk processes and workflows, • Support ticket triage, prioritisation, and SLA management, • Troubleshoot and resolve hardware, software, and network issues, • Escalate complex issues where appropriate while maintaining ownership, • Manage user accounts (Active Directory, Microsoft 365), • Support device builds, deployments, and hardware setup, • Attend occasional client site visits to provide onsite support and assist with projects, • Assist with system upgrades, patches, and routine maintenance, • Create and maintain technical documentation and knowledge base materials, • Previous experience in a Service Desk / IT Support / Helpdesk role, • Experience within an MSP environment is highly desirable, • Strong 1st and 2nd line troubleshooting skills, • Windows 10/11, • Microsoft 365, • Active Directory (user administration, group policies), • Basic networking (DNS, DHCP, TCP/IP), • Highly organised with the ability to bring structure to a growing environment, • Excellent communication and client-facing skills, • Strong problem-solving ability, • Experience in an MSP environment, • Exposure to Azure or Intune, • Salary up to £40,000, • Hybrid working model, • Exposure to both remote and onsite technical environments, • Supportive and collaborative team environment, • Ongoing training and development opportunities, • Clear progression pathway

Senior IT Service Desk Analyst Full time, Permanent Location Onsite Glasgow with regular travel across other sites Closing date: 9 March Who we are: Were not just talking about making a difference, were making it happen. Building on our proud heritage, we have ambition to become the global leader

A leading staffing agency in the United Kingdom is looking for an IT Service Desk Analyst to provide excellent support to users across Europe and Africa. Key qualifications include strong communication skills, the ability to work under pressure, and experience with service desk tools. You will troub

A leading technology solutions provider is seeking an experienced IT Service Desk Engineer to be the first point of contact for technical support across the UK. The role allows for remote work but requires regular client visits in Twyford. Responsibilities include providing first and second line sup

A leading healthcare provider in Greater London is seeking an IT Service Desk Analyst responsible for maintaining communication channels between customers and the IT department. The role focuses on first-line support for technical issues, ensuring efficient incident management and outstanding custom

A UK-based IT service provider is seeking an IT Service Desk Engineer for a role that offers 12-hour shifts, 4 days on and 4 days off. Competitive benefits include training opportunities, referral bonuses, and 25 days annual leave. The ideal candidate will be responsible for resolving technical issu

A prominent health service provider in London is seeking an IT Service Desk Officer to handle and resolve IT support calls. This position offers a competitive salary within the NHS pay framework and a permanent contract. The successful candidate will be responsible for ensuring all calls are logged

Responsibilities include user support, system administration, and maintaining service quality. A leading law firm in London is seeking a proactive Service Desk Analyst to provide operational support for their Technology systems. This is an opportunity to work in a dynamic environment with a focus on

A prestigious educational institution is seeking a proactive IT Officer - 1st Line to join their team in Greater London. The ideal candidate will possess strong communication and technical skills, thrive in a fast-paced environment, and demonstrate a commitment to excellent customer service. This po

Are you a tech-savvy problem solver with a passion for customer service? Join Key Group, a market-leading financial services company, as an IT Service Desk Analyst and be part of a dynamic IT team that keeps our business running smoothly. Ensure IT security and confidentiality are upheld at all time

A leading global asset manager is seeking a technical support professional to address technology issues and assist with daily administration tasks. This on-site role in London offers private medical insurance, annual leave, and a retirement savings plan.

A leading IT recruitment agency is seeking a skilled 1st Line Support Analyst in the United Kingdom. The role involves managing and developing a team of analysts, troubleshooting technical issues, and ensuring a high-quality customer experience. A proactive attitude and a willingness to learn are es

This role is responsible for providing first-line IT support, managing the Service Desk, and ensuring smooth operation of IT systems and services. A dynamic organization is seeking an IT Support Analyst for a full-time, office-based position at 3 Soho Square, London. Ideal candidates will have at le

A leading food company in the UK is seeking a Service Desk Apprentice to join their IT team. The role involves providing IT support to approximately 2000 users across multiple sites, assisting with technical inquiries, and developing troubleshooting skills. The ideal candidate will have strong numer

We are seeking an IT Service Desk Engineer to join a high performing IT team for a rapidly expanding managed service provider based in Gloucester. Working on an IT Service Desk as well as working on live infrastructure projects. Please note as we receive a high level of applications we can only resp

A leading tech recruitment firm is seeking a Service Desk Analyst to join a fully remote team. This role offers a chance to work with cutting-edge backup and data protection technologies while supporting clients through effective IT service management. The firm values training and development, provi

A leading tech company is seeking an experienced IT Service Desk Engineer to provide high-quality technical support across multiple regions. This critical role focuses on ensuring employees have a seamless technology experience, managing service requests, and supporting device integration within a f

Whilst not limited to this, the type of technical activities to be undertaken could be anything from assisting with the installation, monitoring, maintenance, support, security, integrity and optimisation of IT hardware, software, and communication systems within agreed service levels. Proactive nat

A leading IT consultancy in Greater London is seeking a Service Desk Analyst to provide first line support in an ITIL-aligned environment. The position offers professional growth, wellness support, and competitive benefits including a discretionary bonus, private medical insurance, and life assuranc

If you’ve also worked in the following roles, we’d also like to hear from you: IT Helpdesk Analyst, 1st Line Support Engineer, First Line Support Technician, Technical Support Engineer, Application Support Analyst, Cloud Support Engineer, IT Support Technician, IT Technician, Service Desk Analys

A leading recruitment agency in the UK is seeking an IT Service Desk Analyst to join a supportive team. This position offers a chance for technical growth and the opportunity to work in a prestigious environment with a high-profile client. In this role, you will be the first point of contact for IT-

Candidates will provide 1st and 2nd line technical support, manage tickets in an IT service management system, and troubleshoot various technical issues. A staffing agency is seeking an IT Support Officer for a role in South East London.

Helping staff with everyday IT issues (like login problems or broken kit). Familiarity with Microsoft 365 products, such as Word, Teams, Outlook, and OneDrive. Gain real experience with Microsoft 365 and IT systems.

Deliver quick “lunch & learn” sessions to the Service Desk once every 8 weeks. Collaborate with vendors and mentor 1st and 2nd line colleagues; work closely with other technical specialists in the department. Excellent customer service and communication.

A global energy and logistics company in London is seeking an IT Service Desk Analyst who is bilingual in French and English. Required qualifications include 4+ years of IT support experience and proficiency in essential tools like Windows and Office 365.

The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and the Senior Service Desk Specialist. The Service Desk Analyst will be the primary point of contact within the IT Service Desk and must have excellent customer service skills

A financial services provider based in London seeks an experienced IT Support professional to be the onsite contact for technical issues. This position emphasizes hands-on support and clear communication, contributing to a collaborative team environment. The company values diversity and encourages a

This role offers an exciting opportunity to be a vital part of a dynamic IT environment. Our client is seeking a dedicated IT Service Desk professional to join their team. Collaborate with other IT teams to elevate complex issues when necessary.

A growing IT Managed Service Provider based in West Sussex is looking for a talented IT Service Desk Engineer to join their team. IT Service Desk Engineer (1st / 2nd Line). The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any ques

The package includes a salary of £40,000 - £50,000 along with healthcare, holiday entitlements, and other benefits. A growing Managed Service Provider in Birmingham is looking for a Technical Support Team Leader to lead their Service Desk function. This hybrid role requires experience managing sup

A leading financial services provider is seeking a Senior IT Service Desk Engineer for their London office. The position offers a salary between £37,000 and £41,000 per annum with opportunities for professional growth and development in a modern team-focused environment. The ideal candidate will h

We're seeking a skilled, customer-focused IT Service Desk Analyst to join a busy support team within a well-established financial services company. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. Competitive salary wi

This role entails providing comprehensive IT support, managing incidents, and ensuring excellent service to users. The ideal candidate will have experience in IT support, a knowledge of ITIL concepts, and strong communication skills to assist users effectively. A leading healthcare provider is looki

Join a company with a culture of innovation and inclusivity while contributing to the future of the insurance industry. A dynamic insurance company in Greater London is seeking a dedicated IT Support Specialist to manage user support and office IT infrastructure. You will deliver helpdesk support, a

A leading IT services company in London is seeking a Service Desk Analyst for a university placement year starting in Summer 2026. Responsibilities include providing first-line IT support and improving service operations. The ideal candidate is currently enrolled in university and has a genuine inte

A leading utility company in the United Kingdom is looking for three Service Desk Analysts to provide seamless IT support. Candidates should have experience in a service desk environment, strong communication skills, and knowledge of Windows OS, Active Directory, and Office 365. A collaborative and

A leading educational institution in the UK is seeking an IT Service Manager to lead its Technology team based in Reading, with flexible working options. Join us to enhance the digital experience for our community while enjoying a supportive work environment with benefits including flexible working

A leading public transport authority in the United Kingdom is seeking a Business Systems Support Assistant to provide first line technical support and assist various departments with a strong emphasis on delivering high-quality customer service. This position offers a permanent contract with a salar

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The Employee Technology Support (ETS) team is seeking a Service Desk Analyst to deliver high quality 1st line support across Windows, Mac OS, desktops, laptops and mobile devices. You will partner with Service Specialists, Desktop Technicians and Mobile teams as the primary point of contact for all

IT Service Desk Analyst - Salisbury - £35,000 - Great Opportunity!. Managing and prioritising tickets in the service desk system. IT Service Desk / Technical Support.

A prominent financial services provider in the UK seeks a skilled Service Desk Analyst to deliver excellent technical support. This hybrid position offers exciting opportunities for professional growth and a supportive work environment where employees can thrive. Candidates should have over 3 years

Join a dedicated law enforcement organization committed to protecting people and keeping communities safe by preventing crime, responding to incidents, investigating offences, engaging with local residents, and working collaboratively with partners to build trust, reduce harm, and ensure fairness an

A leading technology solutions provider in the UK is looking for a Service Desk Analyst to join their skilled team. You will benefit from great career prospects, a supportive environment, and a commitment to work-life balance. The ideal candidate will be an excellent communicator who can prioritize

Excellent growth opportunities: As part of our team, you will have access to a wealth of career advancement opportunities within both the IT service desk team and the broader company. We are seeking a highly motivated and customer-centric individual to join our dynamic team as a 1st Line IT Service

Are you a natural problem-solver with a passion for technology? Whether you are looking to launch your IT career or you're an experienced professional seeking a new challenge, this is your chance to join a high-performing Service Desk team supporting one of our global customers. Previous IT Service

The IT Service Desk Engineer provides 1st and 2nd support across our fashion retail operations covering HQ, stores, eCommerce, and distribution centres. For the recruitment process, you can find the applicable privacy policy on our site: . However, if we think that your skills and qualifi