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We have an opportunity for multiple Family Court Advisers in the Work To First Hearing OR Independent Assessment Service at Cafcass – are you interested? Or can you recommend someone for £250 if placed? Office locations available: Birmingham, Stoke/Staffs, Worcester & Black Country Work to First Hearing • This is like their Front Door service, • Receive Private Law applications and review them along with information gathered from police, Local Authorities etc., • All contact is by phone, • Write Safeguarding letters to the court based on your findings, • Office attendance 1-2 times per month, • Desk-based role – 80% – 90% home working Independent Assessment Service (IAS) • A Cafcass service providing early, focused safeguarding and welfare assessments to help courts make timely and informed decisions in private law cases., • The Independent Assessment Service (IAS) is a specialist part of Cafcass that undertakes early, time-limited assessments in private law children cases (for example, disputes about child arrangements after separation)., • Carry out initial safeguarding and welfare assessments, • Help the family court understand risk, safety, and the child’s situation at an early stage, • Speak with both parents, • Carry out safeguarding checks with police and local authorities, • Consider any allegations of harm or domestic abuse, • Provide concise analysis and recommendations to the court IAS was developed to help Cafcass manage: • Rising court demand, • The need for earlier intervention, • Faster identification of cases that need deeper investigation versus those that can progress without it Please only apply for this role if you meet the requirements at the bottom of the advert. We are an approved supplier to Cafcass, achieving this status through a competitive process and retaining it by delivering quality, timely and compliant services. Being one of Cafcass’ preferred partners ensures we will always be given priority access to any Social Work vacancies they ask external agencies to support them with. Requirements of the role: • Social Work qualified, • Social Work England registered, • Significant post-qualified experience in statutory children & families social work (not subject to DFE rules) - ideally 2-3 years minimum in a children’s local authority social work post., • The nature and speed of the work means experience of working recently in a children’s MASH / Duty setting would be ideal, as there is a need to respond to and analyse high levels of information quickly., • Excellent time management and organisational skills, • Good risk management/safeguarding skills Please apply online or contact Lindsey Morgan asap to discuss in more detail. We are offering £250 joining bonus for new starters with Reed. Alternatively, we are offering £250 if you refer a friend or colleague and they are placed successfully into this or any other QSW role.

Service Operations Engineer (2nd Line) Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below. Stoke-on-Trent, UK | Hybrid | Defence & Secure Environment iO Associates are partnered with a specialist secure ICT provider supporting the UK Defence and Security sector, currently looking to hire Service Operations Engineer to join their growing operations team. Key Responsibilities: • Provide 2nd line support across hardware, software, networking, and cloud, • Troubleshoot and resolve incidents within SLAs, supporting 1st line as escalation, • Monitor systems, manage patching, and implement changes, • 2+ years in IT support / Service Desk (ideally MSP), • Strong Windows, Microsoft 365, and basic networking knowledge, • Exposure to virtualisation (VMware/Hyper-V) and cloud (Azure/AWS) What's on Offer: • Work within defence & secure environments, • Strong technical exposure and growth opportunities

Competitive benefits include private medical insurance, generous holiday leave, and training opportunities. You will be the first point of contact for support requests, working closely with 2nd line teams to ensure excellent customer service. The ideal candidate will have a passion for IT, 2-3 years

Who we are: Established in 1999, Modern Networks are the leading specialist provider of managed IT and Telecoms services to the specific sector markets. This role sits within our independent Internet Service Provider (ISP) and work with customers all over the UK providing a range of IT, connectivity, telephony and security services. As a group, we have businesses who provide services to science parks, commercial property, Small to Medium Enterprises (SMEs), and education. The ISP unit primarily serves the needs of our science parks customers and provides the ISP core network all Modern Networks connectivity customers rely on. The Role: This role sits within our Support team, servicing our ISP & Science Park customers. You will triage, troubleshoot, and resolve incidents and service requests across customer CPE, campus edge, and core ISP services—owning cases through to resolution or clear escalation. Alongside day-to-day support, you will on occasion also contribute to delivery activities such as equipment pre-staging, on-site turn-ups, change windows and upgrades. This role requires occasional travel across the UK and the ability to respond quickly to critical incidents. Who we are looking for: • An escalation-capable service desk engineer handling tickets end-to-end: log, prioritise, diagnose, resolve or escalate in line with SLAs., • Ability to troubleshoot connectivity issues across WAN/LAN/WLAN, customer CPE, and campus edge infrastructure using structured fault-finding., • Perform standard configuration changes under approved work instructions and change control (e.g., VLANs, DHCP/DNS, firewall policy adjustments)., • Respond to monitoring alerts; identify service-impacting events and proactively raise and manage incidents., • Drivers with UK Licence and access to own vehicle. What's in it for you? • Growth - Once you’ve got to grips with our systems and processes, you’ll have the opportunity to progress with us - if you fancy a bit of training, we've got you covered!, • Knowledgeable, high-achieving, experienced and fun colleagues., • A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance., • Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us stronger., • 25 days annual leave + bank holidays

IT Service Desk & Workplace Team Lead. IT Service Desk & Workplace Team Lead. Lead the day-to-day running of the IT Service Desk.

A leading IT solutions provider in Greater London is seeking a Service Desk Analyst for their Hospitality Team. Candidates should have 1st line IT support experience, ITIL knowledge, and excel in providing proactive customer service. The position offers generous time off, opportunities for continuou

A technology solutions provider is seeking an IT Service Desk Analyst in Horsham. This role involves supporting and maintaining IT infrastructure, working on new systems, and conducting security activities. The position offers a full-time contract with a competitive salary in an engaging work enviro

A leading asset management firm in London seeks a Service Desk Analyst for a 12-month contract. You will be the first point of contact for technical support, addressing a variety of IT issues while delivering exceptional customer service. Your role involves managing incident tickets, providing appli

A forward-thinking IT services provider is seeking a University Placement Year - Service Desk Analyst starting Summer 2026. This role will immerse you in a dynamic service desk environment where you'll support IT operations and contribute to customer satisfaction. You'll gain valuable skills that ca

A dedicated law enforcement organization is seeking candidates passionate about community impact to join their team. The ideal candidate will contribute to creating safer neighborhoods while maintaining professionalism and integrity. The salary range offered is competitive, ensuring that candidates

A leading UK law firm is seeking a motivated Service Desk Analyst to join its IT team. The firm offers a hybrid working model, progressive benefits, and a commitment to diversity and inclusion. The role involves being the first point of contact for IT support, assisting colleagues with requests and

This full-time position offers competitive compensation and generous benefits, including flexible working arrangements and extensive professional development opportunities. A leading software company is seeking a Service Desk Engineer to provide technical support and manage incidents effectively. Th

A leading IT Services Company in Greater London is seeking a 2nd Line Service Desk Engineer to deliver technical support to multiple clients. The company offers competitive salaries, hybrid work options, and robust professional development opportunities.

A leading recruitment firm is seeking ambitious 1st and 2nd Line Engineers in West Midlands, UK. The company emphasizes structured development plans and funded certifications, making this an excellent opportunity for long-term career growth.

A technology and cybersecurity firm in the UK is looking for a 1st Line Service Desk Engineer. In this role, you will deliver excellent customer service, manage IT queries, and resolve issues for clients. Benefits include hybrid working, 25 days leave, and continuous learning opportunities.

Join Our IT Team: IT Service Desk Analyst Needed in Melton, Hull!. Are you passionate about providing exceptional technical support in a dynamic retail environment? Heron Foods is looking for a dedicated IT Service Desk Analyst / First Line Support Technician to join our busy team. Proven experience

This is a fantastic opportunity for someone with a couple of years' experience of 1st and 2nd line support on an IT Service Desk to become a service desk lead, mentoring one member of the team. Two years plus of working in an IT service desk environment with good technical skills in:. Management or

A leading IT service provider in Solihull seeks a 3rd Line Service Desk Engineer to join their Centre of Excellence – North team. The position supports hybrid working, offers generous leave, ongoing training, and various employee benefits, fostering a collaborative and inclusive culture. Responsib

A dynamic IT service provider in London is seeking a proactive 1st Line IT Service Desk Engineer to join their team. This hybrid role involves being the first point of contact for IT issues, delivering exceptional customer service, and collaborating with team members. This is an exciting opportunity

A leading tech-driven insurance firm is seeking a Senior Service Desk Analyst to manage daily operations and support a team of Service Desk Analysts. The ideal candidate has a strong background in IT support with proficiency in Microsoft 365 and a user-centric approach to service delivery. This posi

This position offers a 12-month contract with opportunities for professional growth. The role ensures high-quality customer service by managing technical support and resolving various IT issues. Responsibilities include incident management, application support, user access control, and collaboration

A healthcare organization is seeking a Service Desk Analyst to join their IT team in the United Kingdom. Strong experience in IT support, particularly within the NHS digital solutions and Microsoft platform, is essential. This role demands exceptional customer service skills and the ability to provi

The role of IT Service Desk Analyst is to provide an outstanding service to colleagues at Forsters, dealing with incidents and requests, escalating as required. Capturing, logging and dealing with calls, emails and self-service actions to the IT Service Desk. The role encompasses both 1st and 2nd li

Provide comprehensive helpdesk support, assisting colleagues with troubleshooting IT issues and resolving technical problems. The ability to effectively manage workload, prioritise tasks based on urgency and importance, and consistently deliver results within deadlines. Excellent written and verbal

This role involves collaborating with Service Desk teams to streamline operations, utilizing ConnectWise RPA tools, and maintaining automation solutions. A leading networking company is seeking a proactive Automation Engineer to enhance IT services through automation workflows. Benefits include a co

This role emphasizes communication, problem-solving, and technical understanding, working closely with applications and the service desk team. The position offers a hybrid working pattern, requiring three days on-site each week, and involvement in a shift rota, including occasional Saturdays. A lead

The position offers a competitive benefits package and opportunities for professional development in a fast-paced environment. A leading insurance technology firm in Greater London is seeking a Service Desk Analyst to join their team. Ideal candidates will have experience in IT support, knowledge of

A retail company is seeking an IT Service Desk Analyst to provide first-line support for technical issues across its stores and support centre. The role offers an annual salary of £26,000 along with benefits like 30 days annual leave, discounts at affiliated stores, and wellbeing support. Candidate

A leading digital gaming company is seeking an IT Support Specialist in Greater London to provide first-line IT support and resolve user issues across various channels. This role offers a supportive environment where your skills can flourish and your career can advance, along with comprehensive bene

A leading technology solutions provider in the United Kingdom seeks an Onsite Engineer / Service Desk Analyst. Candidates should have strong communication skills, experience in IT support, and familiarity with IT systems. The role involves responding to IT incidents, providing exceptional customer s

Are you ready to embark on an exhilarating journey the heart of Technology and Cyber Security support? At Air IT, we’re not just excited about the future – we’re shaping it. As the first beacon of support for our clients’ IT queries, you’ll play a vital role in delivering efficient, effect

IT Service Desk / Desktop Support / Technical Support. Follow IT security policies and best practices. Ability to work onsite and provide hands-on support.

To deliver 2nd line technical support in a service desk environment supporting multiple clients, acting as an escalation point for other service desk engineers. Answer incoming calls to the Service Desk, logging and actioning in CRM following established Service Desk procedures. Log and action all a

We are a happy and thriving Catholic Sixth Form College committed to equality and diversity, welcoming colleagues from all backgrounds into our community irrespective of their religion or belief, ethnicity, age, gender, gender identity, disability, sexual orientation, marital or pregnancy status. Yo

They will champion a customer-led culture, working across IT to help embed and enhance the end-to-end customer experience and will monitor service delivery channels (human, digital, automated and self-service), resolving or escalating issues. The successful candidate will deliver a first-class custo

The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imagining hardware, swapping devices, and counting IT hardware inventory. Hands‑on experience work

Additional benefits include private medical insurance, life assurance, and enhanced maternity and paternity leave. A leading cloud services provider is seeking a Service Desk Engineer to join their team in London. The role focuses on providing excellent customer service while troubleshooting and res

A leading software company in Telford seeks a Service Desk Engineer to provide IT support and helpdesk services. Ideal candidates will have customer service skills and a keen interest in IT. Full training is provided, and applicants can expect a supportive team environment and opportunities for care

The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imaging hardware, swapping devices, and counting IT hardware inventory. Work with the broader IT tea

The role of IT Service Desk Analyst is to provide an outstanding service to colleagues at Forsters, dealing with incidents and requests, escalating as required. Capturing, logging and dealing with calls, emails and self-service actions to the IT Service Desk. Incident resolution may involve desk-sid

A leading IT consultancy in Greater London is seeking a Service Desk Analyst to provide first line support in an ITIL-aligned environment. The position offers professional growth, wellness support, and competitive benefits including a discretionary bonus, private medical insurance, and life assuranc

The position offers competitive salary, benefits, and clear opportunities for career progression. A managed services provider is looking for an experienced IT Support Engineer / 1st Line Technical Support Service Desk Analyst to join their office-based team in Bristol. This role requires proficiency

A leading fashion retail brand is looking for an IT Service Desk Engineer to provide essential 1st and 2nd level support for retail operations.

You will help maintain IT documentation, deliver high-quality service, and collaborate with global IT teams to enhance support processes. Candidates should have a strong background in customer service and technical troubleshooting, ideally within a healthcare context. A leading healthcare organizati

This role involves assisting end users with common incidents and IT service requests, focusing on customer experience and technical skill development. Opportunities for training and growth are available in this entry-level position. A business management firm based in the Greater London area is look

A leading recruitment agency is seeking an experienced Desktop Engineer for a Further Education College in West Yorkshire. This full-time permanent role involves providing first point of contact technical support to staff and students, managing small IT projects, and maintaining IT equipment. This r

This crucial role involves ensuring the smooth operation of IT services and delivering high-quality support to users. The ideal candidate has over 3 years of experience in end-user technical support across MAC and Windows environments, excels in customer service, and is familiar with desktop imaging

The position requires onsite work at the London office, offering a professional and collaborative environment with competitive benefits. The role focuses on managing IT incidents, providing exceptional technical support, and facilitating internal and external events with AV technology. Candidates sh