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About the Company An innovative cloud-based business management solution, Optix has been providing excellent service to our clients since 2007 and has achieved phenomenal success. We are always ‘rethinking the solution’ and welcome innovative ideas and process improvements from all employees. The company has a great community within the workplace with support guidance and opportunities to gain experience and develop your career. This role is a blend of technical support and customer service where you will have a first-hand role in enabling our client base to get the most out of the software whilst fixing faults and issues as they arise. This is not your typical service desk role, every day is different and is far more first-hand, with the opportunity to take ownership of issues through to fruition as well as having direct client contact. This role would suit someone who has a passion to learn, is a collaborator, and looking to continue growing their career. Hours of work: full time 37.5 hours per week between Monday – Friday 08:00 am – 6:00 pm, plus 1 in 6 Saturdays working 09:00 am – 15:00 pm. Hybrid working with the office available in York. You are required to work from the office 3 days per week. Key Responsibilities: • Responsible for the first-line technical support for hardware, software, SaaS application and network-related issues of Optix clients., • Managing client contact via phone and email, aiming to resolve 90% of issues and queries on the same day., • Remotely logging in to the client site to fix common faults or directing the client to resolve the fault themselves., • Take ownership of issues ensuring complete customer satisfaction, consulting with subject matter experts and the wider development team when required., • Attending client visits at local sites may become a part of the role as time goes on. This will be an opportunity to demonstrate the software and services., • Educate new and existing clients on the product via video calls and conferences., • Assist with process improvement, offering new concepts and ideas to benefit the team and company., • Once fully trained, assist with training and mentoring new starters. The ideal candidate will have: • Previous experience in a 1st line IT Helpdesk/ Service Support or similar technical role is desirable., • Experience using desktop support tools is desirable., • A team player who can handle support tickets and troubleshoot first line issues., • Strong and clear communication skills, both written and verbal., • Strong interpersonal skills with the ability to work well as a collaborator as well as an individual., • Good rapport building skills., • Strong problem solving skills with a structured, calm approach under pressure., • A positive attitude to work and customer first mindset., • A desire to develop your skillset., • An interest in gaining exposure to innovative technologies., • The ability to work well under pressure to deadlines and prioritise workload without compromising on quality., • GCSE’s in Maths and English grade C/4 or above., • A full UK driving license. In return, we will provide: • Learning and development opportunities, • A positive, collaborative working environment, • Regular salary reviews, • Quarterly socials, • Holidays starting at 25 days, increasing up to 30 days, 1 day for each year of service, • Vitality Health, • Life Assurance Policy, • Pension scheme, • Pool/ Table Tennis available in the office, • On-site parking, • Pizza Thursdays on the last Thursday of the month, • Cycle to Work Scheme Diversity Statement: Optix Software Ltd is committed to equal opportunities in all aspects of our work. We are committed to treating all colleagues equally regardless of race, gender, disability, age, sexual orientation, religion, or belief. We are committed to equal opportunities in all aspects of our work.

Here at Joseph Rowntree Foundation, we are looking for a Service Desk Analyst someone to perform 1st line support functions resolving ICT related incidents promptly and accurately with an excellent customer service approach. Logging all incidents on the Service Desk ticket system and keeping the IT

This frontline role, reporting into the Service Desk Manager, is accountable for providing first-line IT support across the University and is responsible for the effective and efficient resolution and escalation of all IT queries raised by staff and students. The post-holder will work as part of a c

The post-holder will work as part of a collaborative team of Service Desk Analysts who need to be supported and guided, as they develop the knowledge and confidence required to deliver excellent customer service. ITS (Innovation and Technology Services) is the University s IT directorate, responsibl

Logging all incidents on the Service Desk ticket system and keeping the IT asset register up to date, you will build and configure new desktop hardware and install software packages and support users in the use of computer equipment through advice and ad-hoc training. Documenting and maintaining IT

Join us as a Service Desk Analyst and make an invaluable contribution to our Food Safety & Biosecurity!. As an IT Service Desk Analyst, you'll be the first point of contact for service users and customers seeking support, information, or access to IT services. Set up, image, and support laptops, des

Alfred H Knight has an exciting opportunity for an IT Service Desk Technician to join our team in Liverpool, UK. A proactive approach to customer service and support is necessary in this role, along with the ability to build trust with stakeholders and meet SLAs. If you are invited to interview, ple

Ideally you will have experience of hospitality and retail EPoS systems or have worked within the hospitality or retail previously. Generation are one of the UK's leading independent IT suppliers to the Hospitality, Retail and Leisure industries, specialising in bespoke IT service solutions. We prid

Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with d

Log and manage IT helpdesk incidents and Service Requests to ensure they have been completed within the specified time based on priority and Service Level Agreements. The IT Service Desk Engineer will contribute towards the provision of a comprehensive IT and network support services to users within

The programme includes earning BCS and CompTIA certifications recognised by UK employers, expert tutor support throughout your studies, and dedicated job placement support with CV help, interview preparation, and direct employer introductions. Ready to start earning in data? Limited spaces available

Service Desk Team, driving customer engagement and ensuring world-class service delivery. IT and Cyber Security services. Lead, equip, and resource the Service Desk Team to meet client demands.

Flexible financing options available, with payment plans starting from as low as 142 per month. Complete this 10-week online training with just 10-15 hours per week of study time. You'll learn industry-standard tools, including Excel, SQL, Python, and Power BI, while building a professional portfoli

Are you ready to embark on an exhilarating journey into the heart of Technology and Cyber Security support? At Air IT, we're not just excited about the future – we're shaping it with our incredible mission, vision, and strategy. As a 1st Line Service Desk Engineer, you'll be the first beacon of su

Flexible financing options available, with payment plans starting from as low as 142 per month. Complete this 10-week online training with just 10-15 hours per week of study time. You'll learn industry-standard tools, including Excel, SQL, Python, and Power BI, while building a professional portfoli

Air IT are equal opportunities employers, who value diversity and are strongly committed to providing equal employment opportunities for all and so please let us know if you require any reasonable adjustments at any point in the recruitment process. So, if you have experience in an IT helpdesk suppo

With no day being the same, you must be organised and. As appreciation for being a Team Leader with. Development programmes for you to RISE with GAILs.

Ensure all incidents and service requests are successfully logged and accurately identified, categorised, prioritised, diagnosed and managed in the Service Desk IT service management tool, while delivering excellent and clear communications of incidents, service requests and service updates to our c

Flexible financing options available, with payment plans starting from as low as 142 per month. Complete this 10-week online training with just 10-15 hours per week of study time. You'll learn industry-standard tools, including Excel, SQL, Python, and Power BI, while building a professional portfoli

Parkdean Resorts are seeking a career minded, professional and confident IT analyst to support our busy Service Desk supporting our desktop estate and associated services. Our passion is to secure the sustainability of our business, create positive change, and leave a green footprint for future gene

Flexible financing options available, with payment plans starting from as low as 142 per month. Complete this 10-week online training with just 10-15 hours per week of study time. You'll learn industry-standard tools, including Excel, SQL, Python, and Power BI, while building a professional portfoli

Are you an experienced IT professional looking for your next challenge? Our client is on the lookout for a talented 3rd Line IT Engineer to join their growing vibrant and collaborative Service Desk team. Duties and Responsibilities of their 3rd Line IT Service Desk Engineer:. Through comprehensive o

Flexible financing options available, with payment plans starting from as low as 142 per month. Complete this 10-week online training with just 10-15 hours per week of study time. You'll learn industry-standard tools, including Excel, SQL, Python, and Power BI, while building a professional portfoli

Are you ready to embark on an exhilarating journey into the heart of IT and Cyber Security support? At Air IT, we're not just excited about the future – we're shaping it with our incredible mission, vision, and strategy. As a 1st Line Service Desk Engineer, you'll be the first beacon of support fo

You'll learn industry-standard tools, including Excel, SQL, Python, and Power BI, while building a professional portfolio with workplace projects. The programme includes earning BCS and CompTIA certifications recognised by UK employers, expert tutor support throughout your studies, and dedicated job

Excellent written skills and experience with documenting incidents/service requests and resolutions. Pinnacle Pet UK is a Top 5 UK Pet insurer with a clear ambition to be the leading Pet healthcare and insurance services partner in the UK. We are an equal opportunities employer, committed to elimina

Ready to start earning in data? Limited spaces available. Flexible financing options available, with payment plans starting from as low as 142 per month. Complete this 10-week online training with just 10-15 hours per week of study time.

Air IT are equal opportunities employers, who value diversity and are strongly committed to providing equal employment opportunities for all and so please let us know if you require any reasonable adjustments at any point in the recruitment process. So, if you have experience in an IT helpdesk suppo

Flexible financing options available, with payment plans starting from as low as 142 per month. Complete this 10-week online training with just 10-15 hours per week of study time. You'll learn industry-standard tools, including Excel, SQL, Python, and Power BI, while building a professional portfoli

Service Desk Analyst / 1st Line IT Support Analyst with strong experience in an IT helpdesk or support role, is required by a leading company in central Liverpool. IT Service Desk Analyst - 1st Line - Liverpool. In this role you will be the first line of support for IT issues across the firm, using

Flexible financing options available, with payment plans starting from as low as 142 per month. Complete this 10-week online training with just 10-15 hours per week of study time. You'll learn industry-standard tools, including Excel, SQL, Python, and Power BI, while building a professional portfoli

We are supporting a Bristol based legal practice who are looking to onboard a Service Desk Engineer to provide support to Global users. With a sterling reputation, diverse practice areas, and a commitment to innovation, they offer a unique platform for your career growth. Location: City Of Bristol,

Complete this 10-week online training with just 10-15 hours per week of study time. You'll learn industry-standard tools, including Excel, SQL, Python, and Power BI, while building a professional portfolio with workplace projects. The programme includes earning BCS and CompTIA certifications recogni

As the Service Desk Analyst, you will be working on a very busy service desk where good communication skills are vital. The Service Desk Analyst will be on an initial 2-3 month contract. Previous experience of a busy service desk.

With no day being the same, you must be organised and. As appreciation for being a Team Leader with. Development programmes for you to RISE with GAILs.

Support and troubleshooting include supporting MS office 2016 - O365 suites, Commvault, (Cisco Products: Jabber, WebEx, AnyConnect VPN, Call Manager CUCM ), JAMF (Mac deployment), Active Directory, Shared drive/Folder permissions understanding & troubleshooting, Bitlocker MBAM, GoTo Rescue, SCCM, Vi

Flexible financing options available, with payment plans starting from as low as 142 per month. Complete this 10-week online training with just 10-15 hours per week of study time. You'll learn industry-standard tools, including Excel, SQL, Python, and Power BI, while building a professional portfoli

The Support Engineer will join a busy service desk, supporting over 1500 users across the UK! Working within a Microsoft environment, the Support Engineer will provide 1st line technical support to over 50 sites, troubleshooting desktop, server and network issues. If you’re looking to kick start y

Ready to start earning in data? Limited spaces available. Flexible financing options available, with payment plans starting from as low as 142 per month. Complete this 10-week online training with just 10-15 hours per week of study time.

The Digital team have an exciting opportunity to join them as a Service Desk Analyst. Starting a career with Enable is the first step towards making a real difference in our award-winning charity s mission to help create an equal society for every person who has a learning disability. At Enable we b

Complete this 10-week online training with just 10-15 hours per week of study time. You'll learn industry-standard tools, including Excel, SQL, Python, and Power BI, while building a professional portfolio with workplace projects. The programme includes earning BCS and CompTIA certifications recogni

The Service Desk Analyst will be responsible for providing 1st Line Support to the business, taking incoming phone calls, emails, and walk-ups, carrying out a full initial diagnosis and recording information accurately. Resolving Incident & Service Requests in accordance with the Service Level Agree

Flexible financing options available, with payment plans starting from as low as 142 per month. Complete this 10-week online training with just 10-15 hours per week of study time. You'll learn industry-standard tools, including Excel, SQL, Python, and Power BI, while building a professional portfoli

Incident management and administration using ITSM suites such as ManageEngine Service Desk Plus, ServiceNow, Zoho Desk, FreshService, Zendesk etc. Service Desk Analyst / IT Support Help Desk Technician. You will be expected to advise on the resolution of issues that fall within their remit, and to e

The programme includes earning BCS and CompTIA certifications recognised by UK employers, expert tutor support throughout your studies, and dedicated job placement support with CV help, interview preparation, and direct employer introductions. Ready to start earning in data? Limited spaces available

Complete this 10-week online training with just 10-15 hours per week of study time. You'll learn industry-standard tools, including Excel, SQL, Python, and Power BI, while building a professional portfolio with workplace projects. The programme includes earning BCS and CompTIA certifications recogni

Flexible financing options available, with payment plans starting from as low as 142 per month. Complete this 10-week online training with just 10-15 hours per week of study time. You'll learn industry-standard tools, including Excel, SQL, Python, and Power BI, while building a professional portfoli

Complete this 10-week online training with just 10-15 hours per week of study time. You'll learn industry-standard tools, including Excel, SQL, Python, and Power BI, while building a professional portfolio with workplace projects. The programme includes earning BCS and CompTIA certifications recogni