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2nd Line IT Support Engineer - Liverpool A 2nd Line IT Support Engineer with strong 2nd line IT support, Windows 10 / 11, Windows Server, Intune, Azure, Entra & Office 365 experience, is required by a leading firm in central Liverpool. My client is looking for someone with a can-do attitude who is rising to facing new challenges, as this will be a hands-on role, offering hybrid working Key Skills required: • Experience of working at a 2nd line IT support level, • Experience with Windows Server 19 / 2025, • Windows 10 / 11 & M365 experience, • Azure, Entra and Intune experience, • Good working knowledge of support on-prem and configuring hybrid infrastructure environments, • Hyper-V virtualisation, • O365 suite - Exchange Online, • Active Directory, Group Policy (DNS/DHCP), • VOIP telephony support, • Delivering courteous and expert IT assistance to all personnel., • Diagnosis and resolution of IT concerns via remote and on-site methods., • Deployment of desktop/server software and hardware solutions., • Enhancement and maintenance of the current infrastructure., • Regular proactive upkeep of server and desktop systems., • Thorough troubleshooting of user problems., • Crafting comprehensive support materials. Company benefits include: • Salary up to £34,000, • 25 days annual leave + Bank Holidays, rising with service, • Private healthcare insurance, • Contributory pension scheme, • Hybrid Working Key skills: Windows Server, Azure, Endpoint, Intune, IT Infrastructure, Networking, legal IT, law, visualfiles, exchange, hyper-v, VOIP, IT Support, Service Desk, Liverpool, Warrington, St Helens, Wirral Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.

1st Line Support – 3-Month Contract – Hybrid - Liverpool VIQU have partnered with a leading organisation within the legal sector who are seeking a 1st Line Support contractor to provide some additional BAU support to their Service Desk. This 1st Line Support role will require previous experience within IT Support, and will involve providing both remote and onsite support in a Microsoft environment. The successful candidate will be committed to delivering excellent customer service. Key skills & responsibilities for the 1st Line Support: • 1st Line / Service Desk Support – in a Windows / Microsoft environment., • Windows 10/ Windows 11, • Microsoft 365, • Exchange, • Azure, • Outlook, • MS Teams, • Active Directory, • Telephony support, • Triaging tickets and escalating to relevant teams where necessary, • Using ServiceNow ticketing system, • Mix of remote & deskside support - including working on a tech bar, • Good customer service skills, • Job role: 1st Line Support, • Job type: Contract, • Duration: 3 months’ contract with view to extend, • Rate: £130 - £150 per day, • Working hours: 37.5 hours per week Monday - Friday, • IR35 status: Inside IR35 Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.

Your new companyReporting to the Head of Estates, you will play a key leadership role in safeguarding the health, safety and wellbeing of all building users across the estate. You will be responsible for the effective delivery of reactive maintenance and statutory compliance activities, ensuring all works are completed to the highest standards and within required timeframes. You will also oversee the timely production and accuracy of maintenance reports, and ensure that all Planned Preventative Maintenance is scheduled, monitored and delivered in line with organisational, legal and industry requirements. Through proactive management and a strong focus on service quality, you will help maintain safe, secure and well-maintained environments across all sites. You will be based in Liverpool, managing a team of 5 staff and a portfolio of 22 buildings across the wider Liverpool region. Your new role-Ensure statutory compliance and Health & Safety standards. Maintain safe systems of work, oversee compliance with CDM 2015 regulations, and act as the responsible person for statutory schemes (e.g. asbestos, legionella).-Manage estate maintenance and repairs. Oversee planned and reactive maintenance programs, ensuring quality standards, timely delivery, and adherence to financial regulations.-Coordinate contractors and Facilities Management partners. Manage external contractors and Facilities Management partners, monitor performance against SLAs, and ensure safe execution of works.-Monitor building condition and infrastructure. Maintain accurate estate drawings and condition records, oversee inspections of building fabric and mechanical and electrical systems, and safeguard environmental standards for collections.-Lead compliance reporting and documentation Produce reports on maintenance progress, statutory compliance, and energy consumption, in line with government requirements.-Support capital projects and estate development. Contribute to design, delivery, and handover of major projects, advise on building extensions and conversions, and participate in a Soft Landings approach.-Manage budgets and resource allocation Control allocates budgets for repairs and maintenance, distribute work within the team, and ensure efficient use of resources.-Provide leadership and customer-focused service Oversee Estates help desk operations, participate in performance reviews, and ensure team training in Health & Safety and project management.What you'll need to succeed- You will have good hard services experience.- Good compliance experience and knowledge- Ideally plant room experience- Good leadership and management experience- Able to manage mufti sites- It would be advantageous if you have worked on listed buildings or in conservationWhat you'll get in return- £43000 salary- 38 days holiday including bank holidays- 35 hour week-Civil Service Pension Scheme-35% staff discount in all Cafés-25% staff discount in all Shops-Employee Assistance Programme-Employee Benefits Portal: High Street discounts, retailer discounts, locally negotiated discounts, Cycle to Work Scheme, Travel Loan Scheme, Eyecare Scheme, Smart Pay SchemeWhat you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

2nd Line Engineer (MSP) - Office based in Liverpool We're on the lookout for a 2nd Line Support Engineer to join a fast-paced, client-focused IT Solutions & Managed Service Provider (MSP). You'll be the go-to person for technical issues, working across a variety of environments to keep systems running smoothly and clients happy. In this role, you'll support a broad mix of SME customers, providing on-site support across desktop, server, networking, and cloud platforms. Every day is different - from troubleshooting complex issues to assisting with project rollouts and system upgrades. You'll need a solid foundation in Microsoft technologies (Windows Server, Azure, M365), networking fundamentals (DNS, DHCP, firewalls), and experience in a customer-facing role where communication is key. Key Responsibilities: * Handle escalations and 2nd line support tickets through the service desk * Troubleshoot and resolve issues across Windows, Office 365, Azure, networks, and cloud platforms * Assist with project work such as migrations, deployments, and upgrades * Maintain detailed documentation and ensure SLA targets are met * Deliver excellent service with a proactive and consultative approach Requirements: Previous MSP experience is essential, with strong problem-solving skills and the ability to thrive in a high-energy, multi-client environment. Salary in the region £28-30K depending on experience 2nd Line Engineer (MSP) - Office based in Liverpool To From Record Yes No Always use these settings Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website. To From Record Yes No Always use these settings

Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and the owners and management teams that lead them. To ensure our services and applications are fit for the modern market, our IT team collaborates with every departme

Strong customer service skills. Familiarity with ServiceNow and ITIL practices. An IT Service Desk Analyst is required for our client who are based in Liverpool.

With our diverse portfolio of projects and areas of specialities, we offer a range of apprenticeships to suit different types of learners. The additional benefits with this role:. We rely on our Early Careers Talent to become our leaders of the future, so its vitally important for us to find the ind

A leading technology company in the UK is seeking an IT Service Desk Analyst to provide first-point contact support for technical issues. The position offers opportunities for growth and requires coordination across various IT functions. The role involves logging and managing user requests, collabor

There are opportunities for bonuses and uncapped leave, fostering a supportive work environment focused on diversity and inclusion. The role involves resolving service issues, managing IT requests, and providing first-line customer support. A global leader in specialist media is seeking an IT Servic

A leading accountancy and business advisory firm in Liverpool is seeking an IT Service Desk Support professional. The ideal candidate will have significant experience with Microsoft O365 and ServiceNow, along with proven customer service experience. This role involves assisting with support incident

You will record and resolve support incidents/service requests when received and escape issues to appropriate teams ensuring that the BDO IT Support function is operating within defined KPIs and SLAs to ultimately protect BDO reputation and enhance customer relationships. That quality grows from a t

A Service Desk Analyst is the first point of contact for all users within our organisation who require Technical Support, working within defined processes to support timely resolution of user issues. Triage and resolve common IT issues with hardware, software and network connectivity (desktops, lapt

Reporting to the IT Hub Lead, you will assist the delivery of functions within the IT team and the wider BDO business by working on the IT Service Desk. You will manage your own tasks, collaborate with others, communicate regularly with senior managers, Directors and Partners, and identify opportuni

This role includes logging incidents, managing Service Desk tickets, and providing excellent customer service. The position offers competitive salary, private medical insurance, and various benefits, including a hybrid working model. A leading wealth management firm in Liverpool is seeking a Service

The position offers competitive daily pay and is primarily hybrid with on-site requirements once a week, ideal for candidates in the North West.

A legal and insurance services provider in Liverpool is seeking a Service Desk Analyst to offer first line IT support. The company offers a hybrid working model, excellent development opportunities, and a supportive work environment.

Reporting to the IT Hub Lead, you will be assisting the delivery of functions within the IT team and the wider BDO business by working on the IT Service Desk. You will record and resolve support incidents/service requests when received and escalated issues to appropriate teams ensuring that the BDO

With opportunities for growth, training, and obtaining a Level 3 qualification, this allows you to build a sustainable career with the chance for a full-time role upon completion. A leading technology company in Liverpool is seeking an IT Technician Apprentice. Join a high-performing team providing

Your new company Reporting to the Head of Estates, you will play a key leadership role in safeguarding the health, safety and wellbeing of all building users across the estate. You will be responsible for the effective delivery of reactive maintenance and statutory compliance activities, ensuring all works are completed to the highest standards and within required timeframes. You will also oversee the timely production and accuracy of maintenance reports, and ensure that all Planned Preventative Maintenance is scheduled, monitored and delivered in line with organisational, legal and industry requirements. Through proactive management and a strong focus on service quality, you will help maintain safe, secure and well-maintained environments across all sites. You will be based in Liverpool, managing a team of 5 staff and a portfolio of 22 buildings across the wider Liverpool region. Your new role -Ensure statutory compliance and Health & Safety standards. Maintain safe systems of work, oversee compliance with CDM 2015 regulations, and act as the responsible person for statutory schemes (e.g. asbestos, legionella). -Manage estate maintenance and repairs. Oversee planned and reactive maintenance programs, ensuring quality standards, timely delivery, and adherence to financial regulations. -Coordinate contractors and Facilities Management partners. Manage external contractors and Facilities Management partners, monitor performance against SLAs, and ensure safe execution of works. -Monitor building condition and infrastructure. Maintain accurate estate drawings and condition records, oversee inspections of building fabric and mechanical and electrical systems, and safeguard environmental standards for collections. -Lead compliance reporting and documentation Produce reports on maintenance progress, statutory compliance, and energy consumption, in line with government requirements. -Support capital projects and estate development. Contribute to design, delivery, and handover of major projects, advise on building extensions and conversions, and participate in a Soft Landings approach. -Manage budgets and resource allocation Control allocates budgets for repairs and maintenance, distribute work within the team, and ensure efficient use of resources. -Provide leadership and customer-focused service Oversee Estates help desk operations, participate in performance reviews, and ensure team training in Health & Safety and project management. What you'll need to succeed - You will have good hard services experience. - Good compliance experience and knowledge - Ideally plant room experience - Good leadership and management experience - Able to manage mufti sites - It would be advantageous if you have worked on listed buildings or in conservation What you'll get in return - £43000 salary - 38 days holiday including bank holidays - 35 hour week -Civil Service Pension Scheme -35% staff discount in all Cafés -25% staff discount in all Shops -Employee Assistance Programme -Employee Benefits Portal: High Street discounts, retailer discounts, locally negotiated discounts, Cycle to Work Scheme, Travel Loan Scheme, Eyecare Scheme, Smart Pay Scheme What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk TPBN1_UKTJ

Senior IT Service Desk Analyst Full time, Permanent Location Onsite Glasgow with regular travel across other sites Closing date: 9 March Who we are: Were not just talking about making a difference, were making it happen. Building on our proud heritage, we have ambition to become the global leader

A leading financial services and technology company is seeking a Service Desk Analyst to provide high quality 1st line technical support across various platforms. This position promises an engaging work culture with opportunities for professional growth. Experience with technologies such as Cisco, S

To work as part of the UNA IT Service Desk team to provide a high level of support and service to the English language user community of Europe and Africa-Middle East, which will often include visitors from international sites, in response to incidents, requests and project work arising on supported

A leading healthcare provider in Greater London is seeking an IT Service Desk support professional to ensure effective logging and resolution of IT support calls. The post holder will contribute to a high-quality IT service available during contracted hours and handle any escalations or complaints a

An international law firm is looking for an IT Service Desk Analyst to be the first point of contact for IT support. The firm offers a competitive benefits package and values excellence, collaboration, and inclusivity in its workplace. This role requires at least 1 year of IT support experience, wit

You will be fully backed by the wider IT service desk and technology team. Senior IT Service Desk Engineer. As a proudDisability Confident Committedemployer, we’re dedicated to creating an environment that’s accessible and inclusive for all.

The role includes troubleshooting IT issues, setting up users, and managing IT services across the London offices. This position offers a salary of £35,000 and focuses on maintaining effective IT systems with minimal disruptions. A leading recruitment firm seeks an experienced Desktop Support Engin

Air IT are equal opportunities employers, who value diversity and are strongly committed to providing equal employment opportunities for all and so please let us know if you require any reasonable adjustments at any point in the recruitment process. So, if you have experience in an IT helpdesk suppo

Candidates should have at least 2 years of experience in a Service Desk environment, familiarity with Windows and Apple devices, and proficiency in troubleshooting key software such as Microsoft 365. A global financial information services provider is seeking a Service Desk Technician based in Londo

A leading IT services provider in Greater London seeks a motivated Junior Service Desk Engineer to provide first-line technical support. This onsite role requires 1–2 years of experience, strong troubleshooting skills, and excellent communication abilities. The successful candidate will be respons

Do you have e* Competitive salary and benefits package* Opp

A leading utility company in the United Kingdom is looking for three Service Desk Analysts to provide seamless IT support. Candidates should have experience in a service desk environment, strong communication skills, and knowledge of Windows OS, Active Directory, and Office 365. A collaborative and

A dynamic coalition of tech firms in Liverpool seeks a Systems Support Engineer to join their IT Service Desk. This role serves as the first point of contact for users and involves resolving incidents while ensuring excellent customer service. The position offers a hybrid work model while promoting

The package includes a salary of £40,000 - £50,000 along with healthcare, holiday entitlements, and other benefits. A growing Managed Service Provider in Birmingham is looking for a Technical Support Team Leader to lead their Service Desk function. This hybrid role requires experience managing sup

A growing IT Managed Service Provider based in West Sussex is looking for a talented IT Service Desk Engineer to join their team. IT Service Desk Engineer (1st / 2nd Line). The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any ques

A leading educational institution in the UK is seeking an IT Service Manager to lead its Technology team based in Reading, with flexible working options. Join us to enhance the digital experience for our community while enjoying a supportive work environment with benefits including flexible working

This role offers an exciting opportunity to be a vital part of a dynamic IT environment. Our client is seeking a dedicated IT Service Desk professional to join their team. Collaborate with other IT teams to elevate complex issues when necessary.

This role entails providing comprehensive IT support, managing incidents, and ensuring excellent service to users. The ideal candidate will have experience in IT support, a knowledge of ITIL concepts, and strong communication skills to assist users effectively. A leading healthcare provider is looki

A leading financial services provider is seeking a Senior IT Service Desk Engineer for their London office. The position offers a salary between £37,000 and £41,000 per annum with opportunities for professional growth and development in a modern team-focused environment. The ideal candidate will h

A global energy and logistics company in London is seeking an IT Service Desk Analyst who is bilingual in French and English. Required qualifications include 4+ years of IT support experience and proficiency in essential tools like Windows and Office 365.

We're seeking a skilled, customer-focused IT Service Desk Analyst to join a busy support team within a well-established financial services company. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. Competitive salary wi

Genus prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, p

The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and the Senior Service Desk Specialist. The Service Desk Analyst will be the primary point of contact within the IT Service Desk and must have excellent customer service skills

A leading public transport authority in the United Kingdom is seeking a Business Systems Support Assistant to provide first line technical support and assist various departments with a strong emphasis on delivering high-quality customer service. This position offers a permanent contract with a salar

Helping staff with everyday IT issues (like login problems or broken kit). Familiarity with Microsoft 365 products, such as Word, Teams, Outlook, and OneDrive. Gain real experience with Microsoft 365 and IT systems.

Candidates will provide 1st and 2nd line technical support, manage tickets in an IT service management system, and troubleshoot various technical issues. A staffing agency is seeking an IT Support Officer for a role in South East London.

Join a company with a culture of innovation and inclusivity while contributing to the future of the insurance industry. A dynamic insurance company in Greater London is seeking a dedicated IT Support Specialist to manage user support and office IT infrastructure. You will deliver helpdesk support, a

A leading IT services company in London is seeking a Service Desk Analyst for a university placement year starting in Summer 2026. Responsibilities include providing first-line IT support and improving service operations. The ideal candidate is currently enrolled in university and has a genuine inte

Deliver quick “lunch & learn” sessions to the Service Desk once every 8 weeks. Collaborate with vendors and mentor 1st and 2nd line colleagues; work closely with other technical specialists in the department. Excellent customer service and communication.